Wine Australia Case Study
Wine Australia is an Australian government agency that provides strategic support to the country’s
wine industry. They offer a broad range of services and insights to help the industry make informed
business decisions, to protect and enhance the reputation of Australian wine, to remove barriers to
access and to grow awareness around Australian wine by identifying and maximising the
environment for sustainable global demand.
Wine Australia and Netec
Wine Australia’s London office came to Netec via a Google search that threw up a number of
relevant results. A scoping phase followed where they carefully researched their options and they
were suitably impressed by Netec’s Follow the Sun package. After a series of discussions, Netec
understood both their need for on-going IT support during UK business hours and their requirement
for upgraded hardware including servers and computers.
Previously, they were at the mercy of their IT team at the headquarters in Adelaide, South Australia
who are over ten hours ahead and both productivity and profitability suffered as a result of having to
often wait 24 hours for responses to IT queries.
Netec was confident that they could offer value and deliver a service offering that met Wine
Australia’s specific needs.
‘Netec is a convenient service that provides assistances both remotely and on the ground.
For us, they help us with day-to-day problems such as connectivity as well as more
substantial issues such as viruses and server problems. Overall, Netec’s approach is
methodical and often solves any problems we have.’
Gabrielle Fittler, Wine Australia
The Netec Solution
Netec commenced with a comprehensive helpdesk solution that saved Wine Australia both time and
money by being available immediately to solve myriad IT issues as they manifested themselves
rather than them having to wait a day or more for responses from HQ. They scoped, procured,
installed and configured a new IT infrastructure including servers and computers as well as an
upgraded high-speed internet connection. In addition, they made practical and cost-effective
suggestions and recommendations to Wine Australia’s Executive Board in Adelaide.
Tel: 020 3700 2920 | W: www.netecgc.com | E: [email protected]
Key Benefits
It’s vital for businesses that operate on a global scale to be permanently operational and Netec’s
expertise and expediency gave Wine Australia the local IT support they needed during office hours.
This allowed them to work at optimum capacity. Productivity improved on two counts – Netec
eliminated the need to upscale issues to HQ in Adelaide and also, the procurement of new hardware
and software allowed for the faster exchange of information, multi-site collaboration and an
enhancement of the end-user experience.
‘From the first communication with Wine Australia in 2006, it has been our pleasure to
help and guide them through their IT journey. Throughout that time the staff may have
changed and equipment upgraded to the latest versions but it has remained a rewarding
experience working with such a friendly and professional group of people.’
Ilan Doctors, MD, Netec
Tel: 020 3700 2920 | W: www.netecgc.com | E: [email protected]