Student Services Centre
Latest performance against service standards

Fully met target
Close to target
Did not meet target
Service standard
SSC Front Desk
Target
How we did
We will not keep
customers waiting for
more than 7 minutes
under normal
circumstances.

Telephone
We aim to answer your
phone call within 15
seconds (3 rings) during
opening hours and
normal circumstances.

Email
We aim to respond to
email enquiries within 18
hours under normal
circumstances.

We aim to respond to
Twitter enquiries within
45 minutes of receipt
under normal
circumstances.

We aim to respond to
Facebook enquiries
within 45 minutes of
receipt under normal
circumstances.

Twitter
Facebook
Nottingham Trent University
Burton Street, Nottingham, NG1 4BU
Tel. +44 (0)115 941 8418 www.ntu.ac.uk