MESSAGE BOARD June 2013 Integrated Energy Solutions A NOTE FROM THE CEO Global Flow has seen many changes over the last year. I am very pleased with the increase in our capabilities across all of Global Flow’s Business Units, as well as Corporate. Many of these increased capabilities are easy to identify, such as opening a new branch office of Global Flow Controls in Virden, Manitoba or designing, building and transporting packages for a new international market in New Zealand. However, other advancements are more difficult to quantify, as they come in the form of cultural enhancements, processes, systems, training and investing in people, etc. Although more difficult to recognize, these are equally integral to success, and worth highlighting. Flow. The CIC has already proven successful, through the implementation of new policies and greater communication and understanding between business units and locations. Bruce McKenna, Global Flow’s Sales Manager, has been very actively promoting Global Flow’s Integrated Energy Solutions model through increased brand and market exposure. This model is designed to highlight Global Flow’s ability to provide diverse products and services at several levels of production, utilizing the strengths of Process Equipment, Controls and Automation. The capabilities of all three Business Units working together makes Global Flow truly unique. Last, but definitely not least, I would like to thank the employees of Global Flow who have taken it upon themselves personally to utilize the proceeds of the Global Flow Foundation. The success of the Foundation depends entirely upon the good will and charitable spirit of Global Flow’s employees. The great increase in the use of funds in the last year only confirms that Global Flow employees care a great deal about each other and their communities. Global Flow has also developed through working more closely with Zedi in the delivery of Field Services. Zedi being the company that purchased GlobalEye from Global Flow, there is a pre-existing knowledge and understanding of each other’s strengths that serves to foster a great working relationship. I look forward to continued growth and success through the relationship between Zedi and Global Flow. The Senior Management Team is constantly seeking ways in which to improve Global Flow as a producer and employer. As a result, Global Flow has embraced and begun to implement the practices of Continuous Improvement (formerly called Lean Manufacturing). This program is designed to utilize the ideas and common sense of every employee in order to increase efficiencies and promote a safe, satisfied, successful workplace. In the spirit of Continuous Improvement, the CIC (Continuous Improvement Council) was created and held its first meeting in January, 2013. This Council brings together employees, chosen by their peers, from all Business Units, representing the different geographical regions and production units. Its purpose is to engage employees, focus on continuous process improvement, foster better communication, and improve relationships among the different business units and branches of Global CIC members from left to right: Justin Hughes (Controls SK), Lorie Travis (Automation), Shannon McDonald (Corporate), Janet Salopek (HR), Cam Marshall (CEO), Chris Mair (PE Welders), Jeff Slettede (Controls AB South), Melanie Robinson (PE Office), Gary Rutberg (Controls AB North) and Ryan Schaufele (PE Assembly). INDUSTRY OUTLOOK - (WCSB) Drilling Activity – Oil vs Gas – The WCSB is on track to finish 2013 more or less the same as 2012, with 8,200 oil well completions and 1,800 gas well completions. (Last year at this time the expectations for 2012 were 8,900 oil well completions and 4,000 gas well completions). The significant miss in expected well completions in natural gas was due to continued weakness in natural gas pricing. (In 2012 natural gas spent the majority of the year under $3.00. Last year at this time natural gas was approximately $2.60.) We have seen somewhat of a revival in natural gas pricing as of late, climbing as high as $4.50 in April, and currently trading in the $4 range. This has led to some increased activity; however, we won’t see significant moves in natural gas activity until the price climbs above $5 for a period of time. The miss in the number of oil well completions, drilling programs being scaled back and in some instances cancelled was due to the West Texas Intermediate (WTI) vs Western Canadian Select (WCS) differential climbing to an abnormally high $ amount. The differential, which normally trades in the $14 to $17 range, climbed above $30 in October of 2012, climbing to the mid $40’s at one point in January. We’ve seen this differential trend back to more friendly territory by mid-March and we are currently in the $16 range. The high differential was attributed to transportation bottlenecks, which now seem to have worked through, as a record amount of oil is now being shipped by rail, alleviating the bottleneck. PREVIOUS YEARS’ REVENUE PERCENTAGE BASED ON OIL VS. GAS (APPROXIMATE) 2008 2009 2010 2011 2012 OIL 10% 25% 45% 70% 70% GAS 90% 75% 55% 30% 30% We do anticipate that natural gas based revenue as a % of our overall revenue will increase slightly this year. INDUSTRY OUTLOOK - (INTERNATIONAL) In an effort to diversify outside of the WCSB and gain exposure to longer term committed capital projects, Global Flow has made a concerted effort to increase our exposure to international markets. I’d like to congratulate and thank the efforts of all those involved in securing and delivering our first significant international order, NZ Energy Corp. This marks a significant step in Global Flow’s future direction. We expect that this FY our international work as a % of our overall revenue will be at least 5% and potentially as high as 10%. I do believe that this international work is a direct result of our “Integrated Energy Solutions” approach, which will lead to further success in international markets. Global Flow will continue to work on expanding international sales. We are very excited about some of the other opportunities on which we are working, and hope to share some good news shortly. Cam Marshall, CEO 3 GLOBAL FLOW FOUNDATION We have had a buzz of excitement and enthusiasm utilizing the Foundation funds since my last report. Some key people have taken the reins to organize fun and exciting activities. I am very proud to be able to report a few of them. PE SHOP Organized a team for Movember proudly supporting Prostate cancer and Men’s mental health. The team name was “GlobalMo” They raised $1400 and the Foundation matched $300. Because of the low matching contribution from the Foundation, it was decided by the Foundation Board of Directors to change the matching contribution minimum from $50 to $20. PE SHOP 50/50 draw and raffle of items donated by vendors. At the Xmas Party held in Medicine Hat, a few key individuals came up with the idea to have the 2nd annual raffle which donated the proceeds to a charitable organization picked by the employees. They also added a 50/50 draw to the mix. With great success and thanks to the generosity of the vendors, Global Flow employees raised $1054, of which the Foundation matched the maximum $1000! Total = $2054 to the Santa Claus Fund. CALGARY SHOP Starburst Guessing Contest proudly raised $138 for Juvenile Diabetes (JDRF)*, which the Foundation matched for another $138! CALGARY SHOP Individual employees donated to JDRF, of which the Foundation matched $300. PE SHOP/MED HAT CORPORATE 19 employees/family volunteered at Prairie Gleaners, which is a facility that receives donated vegetables from surrounding greenhouses. The vegetables are cleaned, diced, dehydrated, bagged and sent to countries in need of food. Not only did the charity receive the grand total of 66.5 volunteer hours, it received $798 from the Foundation, as each volunteer hour is worth $12/hr! SHAUNAVON SHOP A couple of employees from the Shaunavon shop donated 14 hours each to the Kinsmen Telemiracle. This is a telethon held annually in SK by Kinsmen that helps people in SK with disabilities by assisting them with expenses. CALGARY SHOP March Food Bank Drive in Calgary. The employees collected $256.49 worth of groceries of which the same amount was matched by the Foundation! *JDRF Charli Helland, who has Type 1 Diabetes, is the seven year old daughter of one of our own employees, Jarrett, and his wife, Lori. They have a goal to raise $5000 this year for the Juvenile Diabetes Research Foundation (JDRF). The Calgary staff has organized various fund raising activities to help them reach their goal. More fundraising activities are being planned so email [email protected] to find out what’s up and coming! To learn more about Charli’s story, go to: www.youtube.com/watch?v=Wp6PGzgLm4Y&feature=youtu.be. Go to Charli’s donor page: www.jdrfca.donordrive.com/index.cfm?fuseaction=donorDrive.participant&participantID=181608. 2012 GLOBAL FLOW FOUNDATION RECIPIENT CHARITIES RECEIVED A TOTAL OF $13,700 Alberta Children’s Hospital Brain Tumour Foundation Calgary Food Bank Calgary Women’s Shelter Canadian Breast Cancer Foundation Canadian Cancer Society Crohn’s and Colitis Foundation Compassion Canada Dr. Noble Irwin Regional Hospital Habitat for Humanity Harvest Crew Heart and Stroke Foundation Juvenile Diabetes Research Foundation (JDRF) Medicine Hat Health Foundation Medicine Hat Women’s Shelter Movember Muscular Dystrophy Grande Prairie Women’s Shelter Prostate Cancer Queen Elizabeth Hospital Santa Claus Fund Swift Current Women’s Shelter The Foundation was created to help support family and friends, volunteer time in the Community, and to match donations of employees’ own hard earned money to charities about which they are passionate. The Global Flow Foundation is funded through corporate donations from Global Flow Inc. The Foundation is excited to announce a possible international project for the spring of 2015. We are currently investigating costs around a group trip to a developing country to build a house! Stay tuned… Thanks to everyone for your support. Getting involved in a Charity event is truly fulfilling and gratifying, not to mention lots of fun. As more people get involved, the more it feels like a TEAM. So don’t be shy in helping others in need! Please do not hesitate to contact [email protected] with any questions about how the Foundation can support your TEAM in being proud contributors to your community! Sharon Debler Global Flow Foundation Chairperson 5 SALES and gas seeps, to date there has been no production from the East Coast Basin. Currently, with new technologies, exploration is accelerating, primarily in the shales. NEW ZEALAND PROJECT The first package for New Zealand Energy Corp landed in New Plymouth during the third week of May. The second package is currently making the long journey and the third package is under construction. We are confident that this will be a long term relationship. The 36” Horizontal high pressure separator sits on a 2m/ btu line heater. The tremendous paraffin content in their oil is the reason for the line heater. An extraordinary job was done by our design team in coming up with a unique layout and also everyone in the shop on the construction of the unit. Although the first well was drilled in NZ in 1934, overall production from the country is currently very low, at around 130,000 boe/day. However, it holds a world class resource potential with 13 major sedimentary basins ranging from sandstone horizons to shales up to 600 metres thick. Hydrocarbon depths range from 200 metres through to 6000 metres. So far 100% of production on the north island has occurred in a single region, the Taranaki Basin, which is in the western region of the island. There have been less than 500 wells drilled in total since 1950 in the Taranaki, both on shore and near offshore. The east side of the island, known as the East Coast Basin, has had limited exploration with approximately 50 exploratory wells. Although the region has more than 300 known oil New Zealand’s growth in production has been hindered by a combination of dominance by one major producer and continued reliance on old technology. This is rapidly changing, with companies such as New Zealand Energy Corp, Tag Oil, Greymouth Petroleum, Todd Energy, and Kea Potroleum ramping up. New Zealand’s National Party government recognizes the economic opportunity as well as the advantages to decreasing reliance of energy imports. The tremendous opportunity in NZ for production is also a result of extensive energy infrastructure already in place, including oil and natural gas processing facilities, a domestic natural gas distribution system, an oil refinery, an oil export hub on the north island, oil terminals at ports on both islands, good highways and rural road system and the fiscal regime governing energy production is very favourable. Oil and gas production is subject to a 5% royalty until recovery of capital cost, followed by a 20% net accounting profits royalty. Producers are also subject to 28% corporate tax with treatments in place to avoid double taxation. Also, in NZ crude sells at a premium to the Brent benchmark and natural gas sells well above North American prices. We are very excited about this project with New Zealand Energy Corp and will be exploring other opportunities while there. Bruce McKenna Global Flow Sales Manager FIRST ANNUAL GLOBAL FLOW OILMENS’ DIRT BIKE DAY Last fall Global Flow hosted the first annual Global Flow Oilmens’ Dirt Bike Day. For a few years we have listened to Oil & Gas people complain about the “same old golf tournaments” held annually for people in the industry. As we are known in the industry to be innovative, we proved it yet again. The overwhelming response from customers, vendors and new faces forced us to limit entries and cap the turnout at a manageable number. We had attendees from Conoco, EnCana, Cenovus, Suncor, Pennwest and Novus, just to name a few. The event was held at Mclean Creek, where we had a section of the campground reserved. The day began with a barbecue lunch, followed by a fully guided ride of the area by the Rocky Mountain Dirt Riders club from Calgary. All of the entrees were then broken into three groups; beginner, intermediate, and advanced riders. After the guided ride into areas the average rider would never find, everyone met back at the campground and had an evening steak barbecue and corn roast, along with all the trimmings and some cold beverages. At the end of the day we had draws for some amazing prizes, and most in attendance went home with something nice. All of this was made possible through great sponsorship from Global Flow, Big Rock Breweries, A & E Racing, Can-Am Geomatics, Natpro, Motovan and Sosa Racing. We have already had overwhelming interest from sponsors and riders to make this year’s event two days. We will hold the event midSeptember in the same area. Bruce McKenna Global Flow Sales Manager SPECIAL ANNOUNCEMENT! Global Flow would like to congratulate Mike and Jess Craig on the birth of their son, Parker Micheal. He is a healthy, happy boy of 7 lbs 9 oz, born on May 20, 2013. 7 CONTROLS Every year, the Message Board gives me an opportunity to stop, take a break from the hectic day to day operations, and think about the prior 12 months. When I take this time to consider it, I realize that the Controls business unit certainly has had many accomplishments. Some highlights would include: • building a polymer injection facility from the ground up in the fall of 2012. • expanding into Manitoba in the fall of 2012. • successfully completing a one million dollar SCADA upgrade in Waskada, MB. • TJ Gardiner assuming the Area Coordinator role in Medicine Hat near the end of 2012. A role in which he has exceeded expectations. • Darcy Slettede from Claresholm taking over all Instrumentation Estimating. His attention to detail is proving to be a huge asset. • officially opening shop in Virden, MB in May 2013, with Kris Nelson returning to Global Flow Controls as the Area Manager in MB. Kris has been working in the area since March. I am confident that his high skill level and strong work ethic will prove to be nothing but successful. • Instrumentation construction on a SAGD facility in Ft McMurray. • continued recognition from Global Flow clients as a high end service company. • continued organic growth in most areas. • contributing to the completion of a separator/line heater package in the Process Equipment shop that was shipped to New Zealand mid-April. We look forward to other opportunities in overseas markets. With Controls being the most geographically diverse of the Global Flow business units, each Area/Branch has its own unique perspective on the last year. Some of the individual perspectives and accomplishments stand out. Grande Prairie, AB In the past year, Global Flow Controls in Grande Prairie has improved and grown in many ways. This includes adding a couple of new members to the team. One of these is Jason Owen, who came to us from Bull Oilfield Instrumentation. Since joining Global Flow, Jason has helped us to excel even more at providing high quality service to companies in the Grande Prairie area. We would also like to welcome Joe Lees, his wife, Sherri, and the latest addition to their family, Rachel Elise Lees. Congrats!! As we continue to provide great service, one company for which Global Flow is proud to say we have exceeded its expectations is Devon Canada. In the last 12 months we have picked up an extra maintenance run, as well as becoming the provider of Instrumentation parts to Global Flow service technicians as well as Devon employees and operators. We will continue to grow and look forward to what the future brings. (Mike Craig, Branch Manager) DRAYTON VALLEY, AB A very busy year has unfolded in Drayton Valley. 61 pump-jacks have been installed, from individual wells to 5-well pads. We have really appreciated assistance from the guys in Calgary during the hectic times. DV’s main customer, Spartan Oil Corp, has been bought out by Bonterra Energy Corp. Work continues uninterrupted for Bonterra. Customer development is ongoing, and Global Flow is looking forward to expanding further in the Central Alberta region. (Matt Harrison, Branch Manager) CALGARY/CLARESHOLM, AB The year 2012 was a giant success. Even with the many challenges of Southern Alberta and gas prices being low, we managed to maintain key employees. Shortages of work in the Calgary/Claresholm area were offset by helping out on projects in Manitoba and in other areas. We still work for all of our current customers and keep strong relationships in Calgary/Claresholm. Jarrett Helland joined the team in Vulcan as a satellite shop, and is starting to make some headway in that area. We also had great success and a fabulous year with Clint and Jordan in the PE shop, getting their efficiencies and processes to a point at which Global Flow can be truly competitive and profitable. I would like to take this opportunity to thank all of the guys for their hard work in 2012. I am looking forward to the rest of 2013. (Wade Thackeray, Area Manager) MEDICINE HAT, AB The increase in the price of natural gas is very good news for the Medicine Hat area. Customers around Medicine Hat have started maintenance programs and overhaul schedules for this upcoming spring and summer. The Medicine Hat shop, in looking for ways in which to diversify its customer base, has also branched outside of the natural gas market and started construction and maintenance on oil batteries and wells in Warner, AB. Controls MH will also continue to provide E&I support to the Process Equipment shop with their local and global projects. I would also like to take this opportunity to congratulate Dustin Edmundson on completing his Journeyman Instrumentation ticket this year. (TJ Gardiner, Branch Coordinator) SWIFT CURRENT/SHAUNAVON, SK The Southwest Saskatchewan business unit of Global Flow Controls always strives for the highest work quality and has an ongoing commitment to customer satisfaction. We are currently in excellent working relations with the SaskPower and SaskEnergy inspection departments. In the past year we have installed and serviced many tank burner systems and wellhead installations. We currently service and maintain burner and instrument systems for three oilfield companies and electrical services for five. New to offer to our clients this year is the ability to do IR scanning. I am grateful to work with the same core group of guys for over 4 years. We think of ourselves as a family, not just a shop. And we strive to maintain a high level of community involvement. (Tyson Migneault, Area Manager) VIRDEN, MB I am very excited about starting a new branch for Global Flow in Virden, Manitoba and believe there are great opportunities here for our company. There is an extremely intense drilling program about to start in the surrounding areas. This will help to sustain a good base for us to work in a maintenance program for the producers in the area. We are in the process of adapting a potential shop, to reflect the excellence and professionalism that Global Flow represents. I am looking forward to the challenges ahead and the rewards that will follow. (Kris Nelson, Branch Manager) Global Flow Controls is really seeing and reaping the benefits of the Integrated Energy Solutions model that the company as a whole has adopted and embraced. It is creating fantastic opportunities throughout all of business units. After such an exceptional year of growth and opportunity, perhaps the greatest accomplishment is that we managed to do it all safely. I am always the most proud of this. Charles Kuntz, Controls Regional Manager 9 PROCESS EQUIPMENT The last year has been full of opportunity and change at the Process Equipment Facility. A major goal over the last year has been to review our Bench Strength (ensure we have the right people in the right spots), both in the office and on the shop floor. Some changes that resulted include the following. •LeeWaechterrejoinedthecompanyinAugust2012,acceptingthepositionofEngineeringandDesignManager. Leebringsyearsofexperiencetothecompanyindesigningandfabricatingprocessequipment–includingvessels, spoolingandpackaging. •DaveShieldsjoinedthecompanyinDecember2012,acceptingthepositionofManagerofProjects.MuchlikeLee, Davebringsavastamountofknowledgeandexperiencetothecompany–specializingincustomerrelations,project managementanddesign. •JasonFarrerrejoinedthecompanyafterashorthiatuslastyear.ThisyearheacceptedthepromotiontoOperations Manager.Jasonisaprovenperformer,withexceptionalexperienceandknowledge. •BrydenCranemadethemovefrombeingtheWeldingLeadHandontheshopfloortoacceptapositionintheoffice asaProjectManager.BrydeniscurrentlystudyingforhisCAPMdesignation(CertifiedAssociateinProjectManagement) withexpectationsofbeinggrantedthedesignationthisyear. •MasonCashmadethemovefromDesignintotheProjectManagementDepartment,tacklingthejobofEstimatingfor theshop. •DanPellerinacceptedtheLeadHandpositionintheWeldingDepartment. •KevinMerrittacceptedtheForemanpositionintheAssemblyDepartment. •ChadBaronacceptedtheLeadHandpositionintheAssemblyDepartment. •JohnComeauacceptedthepositionofSafetyCoordinatorfortheProcessEquipmentFacility,movingoutoftheWarehouse. Another major goal, which seemed somewhat unattainable in the beginning, has been our commitment to Continuous Improvement. We started down this path last year, calling it Lean Manufacturing. At that time a consultant did some introductory training with every team member at the shop. Shortly after that time, progress halted – unsure as to the next step (a false start). We had overcomplicated the process, trying to fit Global Flow into a different company’s mold of Lean. After attending several conferences with Cam, reading several books, and speaking with people who had implemented Lean/Continuous Improvement successfully, I was taken aback by how simple it truly is. We had actually been going down the Continuous Improvement path for quite some time, we just hadn’t been recognizing it or capturing it. HOW SHOULD WE START CONTINUOUS IMPROVEMENT OR FORMALIZE IT? It starts with respect for people. As a company we need to give people a voice and allow people the opportunity to fail. We need to foster the idea that there are no bad ideas, but we also have to be realistic in the fact that not every idea we implement will be successful. But, that’s alright! While pursuing Continuous Improvement, I have learned – “Fix What Bugs You”. It’s really that simple. If we all took 5 minutes every day to fix what bugs us, we would be miles ahead of our competition and our lives at work would be that much more enjoyable. Cory Earle Process Equipment General Manager AUTOMATION Since the last Message Board, there have been many changes! It seems nothing is static in the Automation Business Unit, which is a good thing. As of May 1, Buzz Brown has retired as the Automation BU General Manager. Buzz has contributed his vast experience over the last couple of years and it has been much appreciated. In the interim, I will be the acting manager until Cam can fill the role. It takes a while to find the right fit and the industry is very busy right now. We have had a few additions to our BU. The addition in the office is Mark Bronstein. When I heard we were interviewing Mark, I said to hire him (aside from his experience) because he has a cool name. Bronstein, Mark Bronstein! Kind of sounds 007ish. Man of action and intrigue! He likes to wear black a lot. Mark is a Rockwell/ Allen Bradley PLC programmer and has ten plus years in the Automated Control Systems Industry, specializing in automotive, manufacturing and airport baggage handling systems. He’s now busy learning the oil and gas business. Another addition, although too young to join Automation yet, is Dustin Symes’ new daughter, Jocelyn. Dustin and his wife, Stephanie, had the baby girl last fall. Jocelyn is healthy and happy and lucky Dustin now has three girls! He’ll be doted on in his old age. Dustin’s nickname is Maxwell Smart, and it is an apt nickname. As of June 1, Jeremy Sylvain will be project managing the panel shop, along with supporting PennWest and other clients. It should be interesting having him around the office more. Those of you who know Jeremy know that he is a lively sort of guy. He and Jason Yu will be working closely together to continue to deliver high quality panels out of our shop. Automation has also been adding to its client list in the last year. We now have a monthly contract with Gibson Energy to support its Claresholm Disposal Facility. This new client for Automation was secured as a result of Controls handling Gibson’s I&E. We have named this service contract Global Reach. It involves installing a modem and router at the client’s facility to connect us to its network so that we may log on and make remote changes. Mark worked on the preliminary engineering and Dustin did the install. Global Reach saves the client travel time and is much quicker to get things up and running! Our intention is to extend this service to many other clients. Last year Automation was asked to submit a quote to the City of Calgary. Buzz worked hard and secured a PO to install three pond monitoring RTU’s. It takes quite of bit of coordination with the City to get these installed and they are very happy with our work. Our Controls group handled the installation and the Automation group handled the RTU commissioning. We have just heard that we will receive a PO for eight more units. A happy client is a return client. Dustin continues to support Canbriam Energy. They have asked him to do some very complicated programming and he has proven more than equal to the task. He has also just installed a ‘new to us’ RTU for a CNRL test trailer. Simark is now the vendor for the T-BOX RTU. This RTU eliminates the need for a host HMI It has embedded web pages so the client can connect directly and make changes as required. I finished up the main bulk of the Automation work with PennWest in December. The ClearSCADA host was up and running in June 2012 and the project was a great success. In the fall we continued to build new templates for ClearSCADA and now I am just finishing some documentation. As for the future, Automation has many ‘irons in the fire’. There are a few new opportunities that I hope to secure. I know we can be successful and forge some new relationships! If Global Flow personnel in the other BU’s come across Automation opportunities, please give me a call. We have a wide range of skills available and would love the chance to put them to work. Lorie Travis Automation Acting Manager 11 Finance “Coming together is a beginning” There have been many changes in the finance department of Global Flow over the last year. With the recent demands of reporting and analysis, we see only better things to come. A year ago, the departments of Accounts Payable had invoices 3 months lagging in the system, Accounts Receivable balances were overdue, and Operational reporting was non-existence. In order to address these issues, the first step was to consolidate these functions and centralize them in the Calgary office. This has been accomplished. “Keeping together is progress” In doing so, the Accounts Payable input has been improved so they are up to date. Accounts Receivable are monitored weekly, both at the operations and corporate levels. Finance has built a relationship with the managers in the field and customers to effectively collect outstanding AR. Operational Reporting is now provided to the business unit and the field level monthly. We have developed KPI’s with Operations to help understand results. Building the relationship with Stawowski McGill & Partners to streamline forecast and projection for upper management, YOUR “A” TEAM Erin Schorr bank reporting and the Board of Directors has proven to be useful for strategic planning. Payroll has been recently moved to Calgary and adding a Human Resources element to the role will further benefit the employees of Global Flow. “Working together is Success.” In the last year, the Finance team has accomplished building relationships, empowering employees to do their jobs more effectively, and improving processes. The challenges we have faced have required us to become more productive by streamlining processes and providing more timely and accurate results. Accounting has been described as a “Company’s Health in Number”. We only know our successes and our failures by seeing the impacts. The Global Flow Financial team is enthusiastic and extremely focused on providing the best service to our Operations so that, as a team, we can be successful. We are excited about the new challenges and accomplishments that lie ahead. Elvira Halladay Corporate Controller Back Row: Debbie, Linda, Shannon, Vanessa Front Row: Elvira, Luana Debbie Nelson (Senior Accountant)-Erin Schorr (Controls Billing)-Shannon McDonald (AR Coordinator) Luana Azevedo (Receptionist)–Linda Bourdon (Payroll/HR Administrator)–Vanessa Davidson (AP Coordinator) “We don’t grow when things are easy, We grow when we face challenges” CORPORATE DEVELOPMENT After just over a year’s absence, I’m pleased to be back working with Global Flow and have the opportunity to work again with Cam, the Board of Directors, Management Team and the great people that make up the fabric of the company. For those who are new to the company since I was last here, I’ll give you a brief biography of myself. In 1980, I founded Kiser Instrumentation Ltd. In 1996, I sold Kiser to Syntech, but continued to work for Syntech in various managerial roles. During my tenure at Syntech, I first met Cam and was directly involved in acquiring Marshall Controls and successfully integrating his predecessor company with Syntech’s electrical division. In 2003 I left Syntech and formed Kiser Enterprises Inc., a small consulting firm focusing on quality management system development and implementation. This is when I began my foyer into the world of safety systems and risk management. Since then, I continue to prove, to myself in particular, the importance of Health, Safety and the Environment as an integral part of how we deliver our products and services to the customer, and how to use safe work practices to increase productivity and profitability in all facets of our work. I’ll do my level best to get to know everyone over time, and trust I can contribute, if only in a small way, to the health, prosperity and vitality of GlobalFlow, our employees and customers alike. HEALTH, SAFETY & ENVIRONMENT These are exciting times at GlobalFlow as we proceed with the development and implementation of our new and improved SharePoint Intranet site. As I prepare this message, you would all have been recently informed of the launch of the new site. What is the goal of this change? Quite simply, to streamline the paper processes which are essential in the governance of our HSE program to meet both regulatory and customer requirements. This does not in any way replace our Certificate of Recognition (COR) program, but rather enhances our best industry practices by making our information immediately available to everyone in the company with an internet connection. Our immediate focus is on the forms and documents needed most, for example, the vehicle inspection and mileage reports and the monthly safety summary forms. These documents feed statistical reporting requirements and, currently, are manually input, touched by several hands before presentation. We are adopting wherever practical a “three mouse click” rule inside SharePoint. You should be able to find what you need or get to where you want with three clicks of a mouse. While this is not always possible, by keeping this goal in mind, it focuses our structure to “keep it simple”. We recognize that our field technicians do not always have access to the internet. With this in mind, SharePoint will have the capability for a technician to both upload and download changes to the HSE program when internet access is available. Shortly we will have a login available from our website. By remembering the website address, you can gain access to our site. We welcome your comments, criticisms and advice on how, together, we can make our SharePoint site a valued tool for everyone. As Albert Einstein once said: The definition of insanity: Doing the same thing over and over again & expecting different results. Together, we can make the difference. Health, Safety and the Environment are key considerations these days with our employees and stakeholders. We all have a responsibility to work safe, and be safe in our daily activities. How does GlobalFlow define safety: “how we act when no one is watching”. Cheers, Kim Willmer Vice President, HSE & Corporate Development 13 2012 EMPLOYEE REWARD RECIPIENTS In 2012, Global Flow initiated an Employee Recognition Program to appreciate the contributions of long term employees. The rewards will be received at increments of 3, 5 and 10 years of service to Global Flow (and/or its sister companies before the amalgamation) at the end of each calendar year. Being the introductory year, 2012 was a “catch-up” year. Employees whose years of service fell between those increments were also given the recognition for the latest award. For example, an employee of 4 years was given the 3 year award, and an employee of 7 years was given the 5 year award. The Senior Management Team of Global Flow looks forward to appreciating and thanking the loyal and dedicated employees of Global Flow annually. Reward EMPLOYEE RECIPIENTS 3 YEAR AWARDS 5 Bryden Crane Lee Waechter Corey Brooks Wade Thackeray Kevin Merritt Steven Brown Tyson Migneault Cory Earle Cole Chapman Bob Ward Gary Rutberg Erin Schorr Quintin Cairns Kim Insko Clint Nobert Lorie Travis Barry Mildenberger Bruce McKenna Buzz Brown Dustin Edmundson Mani Eichelbaum Sharon Debler 10 YEAR AWARDS YEAR AWARDS Cam Marshall Dean Yeast Greg Lewans Mike Craig Barb Dolter Jason Farrer Craig Finke Charles Kuntz TJ Gardiner Mike Hampson Jason Wade Rick Sweet Jeremy Dueck GLOBAL FLOW VISION We will be the industry leader in providing quality Automation, Controls and Process Equipment Solutions. MISSION We will exceed expectations through Continuous Improvement, Learning and Innovation. VALUES • Safety • Continuous Improvement • Balance • Excellence • Integrity • Enthusiasm • Commitment • Community Involvement Global Flow Inc. is a customer-focused provider of quality Automation/SCADA, Electrical/ Instrumentation Controls, Measurement and Process Equipment solutions across Western Canada and selected international markets. Supported by a modern fabrication facility and a network of field locations, Global Flow delivers “Integrated Solutions” customized for each client’s needs. Our capabilities encompass design, project management, manufacturing, installation/commissioning, maintenance /repair and production operations. Global Flow’s core values dictate how we build trust among our staff, how we treat our customers and how we strive for Continuous Improvement in everything we do. 15 HEAD OFFICE – CALGARY #2, 2315 – 30th Avenue NE Ph: 403-219-7373 Fax: 403-230-0218 MEDICINE HAT OFFICE #201, 660 – 2 Street SE Ph: 403-528-4627 Fax: 403-529-1701 AUTOMATION PROCESS EQUIPMENT CALGARY CLARESHOLM MEDICINE HAT DRAYTON VALLEY GRANDE PRAIRIE FORT NELSON SHAUNAVON SWIFT CURRENT #2, 2315 – 30th Avenue NE Calgary, AB T2E 7C7 Ph: 403-219-7373 Fax: 403-230-0218 7013 Old Trans Canada Hwy Redcliff, AB T0J 2P0 Ph: 403- 504-0911 Fax: 403-580-4077 CONTROLS #2, 2315 – 30th Avenue NE Ph: 403-219-7373 Fax: 403-230-0218 #2, 5605 - 55 Street Ph: 780-542-2770 Fax: 780-542-2730 #701, 37 Highway Service Road Ph: 306-297-2195 Fax: 306-297-2198 DESIGN BY www.sandflymarketing.ca #1, 137 Columbia Drive Ph: 403-625-5299 Fax: 403-625-5220 #102, 11312 - 98 Avenue Ph: 780-357-9225 Fax: 780-357-9226 #4, 1505 Chaplin Street West Ph: 306-773-5555 Fax: 306-773-5445 #3, 1761 – 32 Street SW Ph: 403-529-6559 Fax: 403-526-3249 #3, 4904 - 48 Ave Phone/Fax: 250-774-3070
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