TAB 1 – VENDOR CONTRACT AND SIGNATURE FORM
VENDOR CONTRACT
Between
GCA K-12 Education Services, Inc.
and
THE COOPERATIVE PURCHASING NETWORK (TCPN)
For
Custodial and Related Services
The following pages will constitute the contract between the successful vendor(s) and The
Cooperative Purchasing Network (hereinafter referred to as “TCPN”), having its principal place
of business at 7145 West Tidwell, Houston, TX 77092. Respondent shall include in writing any
required exceptions or deviations from these terms, conditions, and specifications. If agreed to
by TCPN, they will be incorporated into the final contract
This contract consists of the provisions set forth below, including provisions of all attachments
referenced herein. In the event of a conflict between the provisions set forth below and those
contained in any attachment, the provisions set forth below shall control.
GENERAL TERMS AND CONDITIONS
1. Customer Support
The vendor shall provide timely and accurate technical advice and sales support to TCPN
staff and TCPN participants. The vendor shall respond to such requests within one (1)
working day after receipt of the request.
2. Assignment of Contract
No assignment of contract may be made without the prior written approval of TCPN.
Purchase orders and payment can only made to awarded vendor unless otherwise
approved by TCPN.
Awarded vendor is required to notify TCPN when any material change in operations is
made that may adversely affect TCPN’s members, (i.e. bankruptcy, change of ownership,
merger, etc.)
3. Disclosures
Respondent affirms that he/she has not given, offered to give, nor intends to give at any
time hereafter any economic opportunity, future employment, gift, loan, gratuity, special
discount, trip, favor or service to a public servant in connection with this contract.
Include a complete description of any and all relationships that might be considered a
conflict of interest in doing business with participants in TCPN.
The respondent affirms that, to the best of his/her knowledge, the offer has been arrived at
independently, and is submitted without collusion with anyone to obtain information or gain
any favoritism that would in any way limit competition or give an unfair advantage over
other vendors in the award of this contract.
Page 9 of 34
4. Renewal of Contract
Unless otherwise stated, all contracts are for a period of one (1) year with an option to
renew annually for an additional four (4) years if agreed to by TCPN and the vendor. TCPN
shall review the contract prior to the renewal date and notify the current awarded vendor
each year of the contract renewal. Awarded vendor shall honor the administrative fee for
any sales occurred beyond 30 days on any sales made based on a TCPN contract whether
awarded a renewal or not.
5. Funding Out Clause.
Any/all contracts exceeding one (1) year shall include a standard “funding out” clause. A
contract for the acquisition, including lease, of real or personal property is a commitment of
the entity’s current revenue only, provided the contract contains either or both of the
following provisions:
Retains to the entity the continuing right to terminate the contract at the expiration of each
budget period during the term of the contract and is conditioned on a best efforts attempt by
the entity to obtain appropriate funds for payment of the contract.
6.
Ordering Procedures
Purchase orders are issued by participating entities to the awarded vendor stating “Per
TCPN Contract”.
7. Shipments (if applicable)
The awarded vendor shall ship ordered products within seven (7) working days for goods
available and within four (4) to six (6) weeks for specialty items after the receipt of the order
unless modified. If a product cannot be shipped within that time, the awarded vendor shall
notify the entity placing the order as to why the product has not shipped and shall provide
an estimated shipping date. At this point the participating entity may cancel the order if
estimated shipping time is not acceptable.
8.
Invoices
The awarded vendor shall submit invoices to the participating entity clearly stating “Per
TCPN Contract”. The shipment tracking number or pertinent information for verification
shall be made available upon request.
9. Tax Exempt Status
Since this is a national contract, knowing the tax laws in each state is the sole responsibility
of the vendor.
10. Reporting
The awarded vendor shall electronically provide TCPN with a detailed monthly or quarterly
report showing the dollar volume of all sales under the contract for the previous month or
quarter. Reports shall be sent via e-mail to TCPN offices at [email protected]. Reports
are due on the fifteenth (15th) day after the close of the previous month or quarter. It is the
responsibility of the awarded vendor to collect and compile all sales under the contract from
participating members and submit one (1) report. The report shall include at least the
following information as listed in the example below:
Page 10 of 34
Vendor Name
TCPN Report
Month or Quarter
Entity Name
Zip Code
State
PO or Job#
Sale Amount
Total
11. Payments
The entity using the contract will make payments directly to the awarded vendor.
12. Pricing
The awarded vendor agrees to provide pricing to TCPN and its participating entities that
are the lowest pricing available and the pricing shall remain so throughout the duration of
the contract. The awarded vendor agrees to promptly lower the cost of any product
purchased through TCPN following a reduction in the manufacturer or publisher's direct
cost. Price increases must be approved by TCPN. However, the awarded vendor must
honor previous prices for thirty (30) days after approval and written notification from TCPN
if requested.
All pricing submitted to TCPN shall include the administrative fee to be remitted to TCPN by
the awarded vendor. It is the awarded vendor’s responsibility to keep all pricing up to date
and on file with TCPN. All price changes shall be presented to TCPN for acceptance, using
the same format as was accepted in the original contract.
All deliveries shall be freight prepaid, F.O.B. destination and shall be included in all pricing
offered unless otherwise clearly stated in writing.
13.
Administrative Fees
The awarded vendor agrees to pay administrative fees to TCPN as calculated as follows:
(Sales will be calculated for fiscal year of January 1st through December 31st and reset each
year)
Annual Sales Through Contract
Administrative Fee
0 - $50,000,000
2%
$50,000,001 - $100,000,000
1.75%
$100,000,001 - $150,000,000
1.5%
$150,000,001 - $200,000,000
1.25%
$200,000,001 - $500,000,000
1%
$500,000,001 - $1,000,000,000
0.75%
$1,000,000,000+
0.5%
Page 11 of 34
14. Warranty conditions
All supplies, equipment and services shall include manufacturer's minimum standard
warranty and one (1) year labor warranty unless otherwise agreed to in writing.
15. Indemnity
The awarded vendor shall protect, indemnify, and hold harmless TCPN and its participants,
administrators, employees and agents against all claims, damages, losses and expenses
arising out of or resulting from the actions of the vendor, vendor employees or vendor
subcontractors in the preparation of the solicitation and the later execution of the contract.
Any litigation involving TCPN, its administrators and employees and agents will be in Harris
County, Texas. Any litigation involving TCPN’s members shall be in the jurisdiction of the
participating agency.
16. Franchise Tax
The respondent hereby certifies that he/she is not currently delinquent in the payment of
any franchise taxes.
17. Marketing
Awarded vendor agrees to allow TCPN to use their name and logo within website,
marketing materials and advertisement. Any use of TCPN name and logo or any form of
publicity regarding this contract by awarded vendor must have prior approval from TCPN.
18. Supplemental Agreements
The entity participating in the TCPN contract and awarded vendor may enter into a separate
supplemental agreement to further define the level of service requirements over and above
the minimum defined in this contract i.e. invoice requirements, ordering requirements,
specialized delivery, etc. Any supplemental agreement developed as a result of this contract
is exclusively between the participating entity and awarded vendor. TCPN, its agents,
members and employees shall not be made party to any claim for breach of such
agreement.
19. Certificates of Insurance
Certificates of insurance shall be delivered to the TCPN participant prior to commencement
of work. The insurance company shall be licensed in the applicable state in which work is
being conducted. The awarded vendor shall give the participating entity a minimum of ten
(10) days notice prior to any modifications or cancellation of policies. The awarded vendor
shall require all subcontractors performing any work to maintain coverage as specified.
19. Legal Obligations
It is the Respondent’s responsibility to be aware of and comply with all local, state, and
federal laws governing the sale of products/services identified in this RFP and any awarded
contract and shall comply with all while fulfilling the RFP. Applicable laws and regulation
must be followed even if not specifically identified herein.
Page 12 of 34
20. Protest
A protest of an award or proposed award must be filed in writing within ten (10) days from
the date of the official award notification and must be received by 5:00 pm CDT. No protest
shall lie for a claim that the selected Vendor is not a responsible Bidder. Protests shall be
filed with the Director of TCPN and shall include the following:
• Name, address and telephone number of protester
• Original signature of protester or its representative
• Identification of the solicitation by RFP number
• Detailed statement of legal and factual grounds including copies of relevant
documents; and the form of relief requested
• Any protest review and action shall be considered final with no further formalities
being considered.
21. Force Majeure
If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part
to carry out its obligations under this Agreement then such party shall give notice and full
particulars of Force Majeure in writing to the other party within a reasonable time after
occurrence of the event or cause relied upon, and the obligation of the party giving such
notice, so far as it is affected by such Force Majeure, shall be suspended during the
continuance of the inability then claimed, except as hereinafter provided, but for no longer
period, and such party shall endeavor to remove or overcome such inability with all
reasonable dispatch.
The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or
other industrial disturbances, act of public enemy, orders of any kind of government of the
United States or the State of Texas or any civil or military authority; insurrections; riots;
epidemics; landslides; lighting; earthquake; fires; hurricanes; storms; floods; washouts;
droughts; arrests; restraint of government and people; civil disturbances; explosions,
breakage or accidents to machinery, pipelines or canals, or other causes not reasonably
within the control of the party claiming such inability. It is understood and agreed that the
settlement of strikes and lockouts shall be entirely within the discretion of the party having
the difficulty, and that the above requirement that any Force Majeure shall be remedied with
all reasonable dispatch shall not require the settlement of strikes and lockouts by acceding
to the demands of the opposing party or parties when such settlement is unfavorable in the
judgment of the party having the difficulty
22. Prevailing Wage
It shall be the responsibility of the Vendor to comply, when applicable, with the prevailing
wage legislation in effect in the jurisdiction of the purchaser (TCPN or its Members). It shall
further be the responsibility of the Vendor to monitor the prevailing wage rates as
established by the appropriate department of labor for any increase in rates during the term
of this contract and adjust wage rates accordingly.
22. Miscellaneous
Either party may cancel this contract in whole or in part by providing written notice. The
cancellation will take effect 30 business days after the other party receives the notice of
cancellation. After the 30th business day all work will cease following completion of final
purchase order.
TCPN reserves the right to request additional items not already on contract at any time.
Page 13 of 34
TAB 2 – QUESTIONNAIRE
Please provide responses to the following questions that address your company’s operations,
organization, structure and processes for providing products and services.
1. States Covered
Bidder must indicate any and all states where products and services can be offered.
Please indicate the price co-efficient for each state if it varies.
X
50 States & District of Columbia (Selecting this box is equal to checking all boxes below)
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
X
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
All U.S. Territories & Outlying Areas (Selecting this box is equal to checking all boxes below)
American Somoa
Federated States of Micronesi
Guam
Midway Islands
Northern Marina Island
Puerto Rico
U.S. Virgin Islands
2. Minority and Women Business Enterprise (MWBE) and (HUB) Participation
It is the policy of some entities participating in TCPN to involve minority and women business
enterprises and historically utilized businesses (HUB) in the purchase of goods and services.
Respondents shall indicate below whether or not they are an M/WBE or HUB certified.
a. Minority/Women Business Enterprise
Respondent certifies that this firm is an M/WBE
Yes
X No
Yes
X No
b. Historically Underutilized Businesses
Respondent certifies that this firm is a HUB
Page 15 of 34
3. Residency
Dallas
TX
Responding Company’s principal place of business is in the City of_________State
of ___.
4. Felony Conviction Notice
Please check applicable box:
A publicly held corporation; therefore, this reporting requirement is not applicable.
X
Is not owned or operated by anyone who has been convicted of a felony.
Is owned or operated by the following individual(s) who has/have been convicted
of a felony.
•
If the 3rd box is checked, a detailed explanation of the names and convictions must be
attached.
5. Processing Information
Company contact for:
Sales Reports/Accounts Payable
Betty Bell
Contact Person: __________________________________________
Office Manager
Title: ___________________________________________________
GCA K-12 Education Services, Inc.
Company: _______________________________________________
11651 Plano Road - Suite 200
Address: ________________________________________________
Texas
Dallas
City: ___________________
State: _____________ Zip:
Phone:
Email:
214-355-7007
Fax:
214-355-7099
[email protected]
75243
_____
_____
_____
Purchase Orders
Same as above.
Contact Person: __________________________________________
Title: ___________________________________________________
Company: _______________________________________________
Address: ________________________________________________
City: ___________________ State: _____________ Zip:
_____
Phone:
_____
Fax:
Email:
_____
Page 16 of 34
Sales and Marketing
Juan Vasquez
Contact Person: __________________________________________
K-12 Senior Sales Director
Title: ___________________________________________________
GCA K-12 Education Services, Inc.
Company: _______________________________________________
11651 Plano Road - Suite 200
Address: ________________________________________________
Dallas
Texas
City: ___________________
State: _____________
Zip: 75243_____
Phone:
Email:
972-834-5503
Fax: 214-355-7099
_____
[email protected]
_____
6. Distribution Channel: Which best describes your company’s position in the distribution
channel:
X
Manufacturer direct
Certified education/government reseller
Authorized distributor
Manufacturer marketing through reseller
Value-added reseller
7.
X
Leading full-service custodial, maintenance and grounds contractor.
Other __________________________
Pricing Information
•
In addition to the current typical unit pricing furnished herein, the Vendor agrees to
offer all future product introductions at prices that are proportionate to Contract
X Yes
Pricing.
No
(If answer is no, attach a statement detailing how pricing for TCPN participants would be calculated.)
•
Pricing submitted includes the required TCPN administrative fee.
X
Yes
No
X
Yes *
No
(Fee calculated based on invoice price to customer)
•
Additional discounts for purchase of a guaranteed quantity?
*GCA will offer our TCPN clients an Early Payment Discount, please see Deviations Form for details.
8. Cooperatives
List any other cooperative or state contracts currently held or in the process of securing
Cooperative/State Agency
Discount
Offered
The BuyBoard; GCA is the leading Custodial, Lawncare & Maintenance "Awarded
10/2011
Vendor" with 9 current BuyBoard contracts (50% of our current contracts).
Varies
Region 7 Purchasing Cooperative
Page 17 of 34
Expires
Annual Sales
Volume
Over $8 Million
We expect a
3 year renewal
Award expected
August 18, 2011
N/A
TAB 3 – COMPANY PROFILE
Information About Your Company
Please provide the following:
1. Company’s official registered name. GCA K-12 Education Services, Inc.
2. Brief history of your company, including the year it was established. GCA began as The TGH Companies in
1995. In 2005 GCA purchased TGH and has expanded from 5 original K-12 clients to our present day 23 Texas K-12 clients.
3. Company’s Dun & Bradstreet (D&B) number.
13-350-1127
4. Company’s organizational chart of those individuals that would be involved in the
contract.
Please see GCA's Education Division Organizational Chart included in the Company Profile section of our proposal.
5. Corporate office location. Dallas, Texas
a. List the number of sales and service offices for states being bid in solicitation.
Please see our Regional and Divisional Office Locations document in the Company Profile section.
b. List the names of key contacts at each with title, address, phone and e-mail
address.
Please see our Key Personnel document in the Company Profile section.
6. Define your standard terms of payment.
Net 30. GCA offers an Early Payment Discount if client agrees to pre-pay each month's service by the 10th of the same month.
7. Who is your competition in the marketplace?
GCA is the leading full-service custodial cleaning company. Others include Aramark, Sodexo, Compass/SSC, etc.
8. What is your market share?
GCA serves 23 Texas K-12 full-service custodial cleaning clients and we have the highest market share by square footage serviced.
9. Are you gaining market share, losing market share, or maintaining market share?
Gaining, so far in 2011 GCA has gained 5 new Texas K-12 custodial clients.
10. What is your strategy to increase market share?
Aggressive pricing and non-stop marketing of our 3 services (custodial cleaning, facilities maintenance & grounds/athletic fields)
11. What differentiates your company from competitors?
Our 98% nationwide education client retention rate (customer service) which is the highest of any contractor.
12. Describe how your company will market this contract if awarded.
Via year round marketing postcards mailers, at major trade shows and at every sales call. GCA is the leading BuyBoard vendor.
13. Describe how you intend on introducing TCPN to your company.
Via e-mail and conference calls held every Monday. We welcome the use of our company website link.
14. Describe your firm’s capabilities and functionality of your on-line catalog/ordering
website. GCA's services are not available via on-line catalog as we do not offer a commodity product but rather a customized
service.
15. Describe your company’s Customer Service Department (hours of operation, number
of service centers, etc.) GCA's top Texas management carries an emergency call phone 24/7, 365 days out of the year.
As mentioned before, GCA is proud of our 98% nationwide customer satisfaction rate. Please see our Quality Assurance Program
document in the Company Profile section.
Page 18 of 34
TCPN
Custodial and Related Services
EXECUTIVE SUMMARY
COMPANY PROFILE
GCA K-12 Education Services, Inc. (GCA) is a privately owned corporation that specializes in providing
full-service custodial, facility maintenance and grounds services to K-12 schools, higher education and
selected specialized industrial clients. GCA’s Southwest Region Office is located in Dallas, Texas.
QUALIFICATIONS
GCA’s K-12 school district quality reputation is built on years of experience with strictly K-12 school
clients. GCA maintains a 98% school district retention rate nationwide. We provide contact information
for our eighteen (18) Texas K-12 custodial clients. GCA’s Metroplex clients include Plano ISD, Garland
ISD, Northwest ISD, Argyle ISD and many more. We strongly encourage you to check our references
and visit our clients to allow you to make the best decision concerning our service quality and
reputation. GCA has been awarded 5 new Texas K-12 clients bringing our updated total of Texas K-12
clients to 23.
We provide for your review a list of forty-nine (49) clients where GCA has replaced major competitors
such as Compass/SSC, Sodexo, Aramark, ABM, The Faulk Co., and Jani-King. Detailed contact
information is included to allow you to compare our service quality against the service quality of other
companies.
EXPERIENCE SERVING TEXAS COOP MEMBERS
GCA was the 1st Texas contractor to be an Awarded Vendor by TASB’s the BuyBoard for Custodial,
Lawncare and Maintenance services in 2005 and we continue to be the leading BuyBoard Custodial
and Lawncare Awarded Vendor with nine (9) active BuyBoard custodial contracts.
CUSTODIAL CLEANING, FACILITIES MAINTENANCE, ENERGY MANAGEMENT AND GROUNDS
GCA has provided specifications and pricing for the following four (4) contracted services: custodial
cleaning, facilities maintenance, energy management and grounds/athletic fields. The staffing
approach TCPN members can expect from GCA relies heavily on full-time, GCA employees. GCA does
not subcontract our contracts in order to have ultimate control of service quality. We believe the use of
full-time employees increases loyalty and stability, therefore, GCA restricts the use of part-time
employees to an absolute minimum if at all.
TCPN
Custodial and Related Services
GCA will work with school administrators and principals to ensure the staffing transition is as smooth as
possible. Successful employment with GCA will depend on two levels of security checks. The first is a
satisfactory county and national background check. The second security check involves fingerprinting
of custodial employees using the L-1 Identity Solutions Technology required by Texas Senate Bill 9. Our
intent is to provide Crowley ISD with the highest level of security and peace-of-mind possible.
GCA will provide experienced management personnel to include Account Managers, Area Managers,
Supervisors and the like and supply them with a company truck, computer, printer, company cell phone
and enhanced management training to support and ensure their success. GCA’s Management will
receive regional support from our Dallas, Texas-based Southwest Regional Office. Quality inspections
will be performed daily, weekly, monthly and ongoing by GCA’s local management team, Rosemary
Henson, Senior Regional Manager, Dub Spencer, Senior Regional Manager, Robert Quintero, Training
Manager, Joe Heeb, Region Vice President of Operations and Tim Henson, Sr. Region Vice President of
Operations. Random, independent audits will also be conducted by Gabe Guzman, GCA’s Risk
Manager.
SUPPLIES AND EQUIPMENT
For our custodial operations, GCA uses Johnson cleaning products. These products are Green-certified
and contribute to a healthy learning environment. GCA will include as part of our training our
GreenClean program that involves the proper Green cleaning techniques to augment our Greencertified chemicals and supplies. GCA has one of the best floor experts in Texas, Robert Quintero, GCA
Regional Manager. Robert specializes in floors and has worked with JohnsonDiversey in formulating and
testing floor products. GCA will make improving the quality of TCPN member’s floors a top priority of our
custodial program.
GCA will improve custodial quality and consistency using several layers of supervision, focused and
continuous training, new equipment and quality supplies. GCA will invest heavily in new, state-of-the-art
equipment and start-up to ensure the success of our custodial programs. Please see the Company
Profile section for our sample Equipment List and sample supplies lists.
PRICING
GCA is submitting pricing by service as requested in the RFP. Please note we submit a Deviation for your
consideration. GCA would like the ability to charge above or below our stated reference price point for
all services. This is justified as we offer a service that is customized for each school client. Flexibility will
help us grow our business together. GCA is a pioneering member of the BuyBoard and they allow GCA
and other “Awarded Vendors” to charge above or below the stated BuyBoard price, that flexibility has
allowed GCA to rapidly grow and now half of our contracts are BuyBoard contracts. Labor markets are
TCPN
Custodial and Related Services
much more expensive in other parts of the U.S. and having a flexible pricing structure will help TCPN
become the vehicle of choice for vendors nationwide.
Our Pricing section includes our Early Payment Discount offer, Schedule of Charges,
Deviations/Additional Agreements Form and a sample GCA Service Agreement/Contract.
WOOD FLOOR SERVICE QUOTE
GCA’s wood floor service quote is as follows:
Oil Based:
$.27 per square foot
Water Based: $.45 per square foot
WINDOW CLEANING SERVICE INCLUDED
GCA can provide a window cleaning quote to any TCPN member that addresses their individual
annual frequency.
STANDARD BENEFITS PACKAGE
GCA offers an industry leading 401K Plan that includes a 100% company match on the first 1% of
employee earnings, with a company maximum of 3.5% of earnings at an employee contribution of 6%.
Included in our proposal are copies of GCA’s Aetna Salaried Employee, Aetna Hourly Employee, and
Symetra Limited Coverage Health Care Plans. These health benefits plans can be included in any
custodial, facilities maintenance and grounds program should the client wish to include them in our
price quote.
GCA has helped over 60 in-house school districts convert to contracted services and we will use that
experience to assist TCPN members in a transition that would increase the efficiency and effectiveness
of TCPN member’s facilities.
GCAware
GCA’s web-based (no software needed) is a powerful, non-proprietary, user-friendly, metric tool that
will allow for TCPN members and GCA to track cost savings, track work order completion and allow for
service quality feedback from authorized users.
ADDITIONAL SERVICES
GCA offers facility maintenance services, energy management and ground/athletic fields in addition to
our custodial services. We offer consulting in all four (4) of our contract service areas. Please see the
Pricing section for more information.
COMMITTEE PRESENTATION
GCA offers TCPN members the highest & best value with expert, experienced management at a
customized price. We strongly believe that after you check our references, competitive take-aways, and
conduct client tours of our nearby clients you will be very comfortable awarding GCA. We welcome an
invitation to present our program to TCPN committee members. Thank you very much for your time and
consideration.
TCPN
Custodial and Related Services
COMPANY BACKGROUND
WHAT DRIVES GCA SERVICES GROUP…
GCA Services Group is the leading provider of comprehensive facility services including
custodial, facilities operations, maintenance and grounds management services to
specialized education and commercial markets. GCA is committed to providing the
best facility services to clients where the quality of cleaning, safety, maintenance and
appearance are critical to the basic function of the organization. Supported by the
most sophisticated operating systems available, GCA boasts one of the strongest, most
experienced management teams in the industry.
GCA AT A GLANCE
GCA Services Group, Inc. is a private corporation with annual revenues in excess of $625
million; its run rate EBITDA is approximately $50 million, and its net worth exceeds $110
million. GCA employs over 26,000 staff and services in excess of 600 million square feet
daily throughout 46 states, DC and Puerto Rico.
GCA provides facility services to more than 1,600 schools in over 135 school districts and
over 55 colleges and universities, with a focus on quality and customer satisfaction.
GCA’s unique programs are designed to deliver a clean, healthy and safe learning
environment. GCA’s education client retention rate is 98+% nationwide.
GCA’S MISSION AND GOALS
GCA Services Group’s mission is to be the premier provider of facility services to the
education and specialized commercial markets and to be nationally recognized as
delivering the best value in terms of quality, service and price.
Our goals and philosophies consist of four simple points:

To be the best in quality of work and in service

To act with integrity by exceeding commitments to clients and employees

To enable our people to grow in skills and achievement

To grow responsibly consistent with achieving the above goals
OUR TRACK RECORD
GCA is proud to include among its Texas clients: Plano ISD, Garland ISD, Huntsville ISD,
Kaufman ISD, Mabank ISD, Commerce ISD, Brenham ISD, and Northwest ISD to name a
few.
Should the TCPN wish to speak with any of our clients and tour their facilities, GCA would
gladly arrange for that to take place.
Please ask our clients about GCA. They are truly our best advocates!
TCPN
Custodial and Related Services
CERTIFICATIONS, ASSOCIATIONS AND ORGANIZATIONS
GCA belongs to many local and national associations and organizations including:
K-12

Texas Association of School Administrators (TASA)

Texas Association of School Boards (TASB)

Texas Association of School Business Officials (TASBO)

GCA is a Buy Board ‘Awarded Vendor’ for Custodial, Lawncare &
Facilities Maintenance

American Association of School Administrators (AASA)

National School Boards Association (NSBA)

Association of School Business Officials (ASBO)

National Association of Independent Schools (NAIS)

Building Services Contractors Association International (BSCAI)

International Facility Management Association (IFMA)

National Minority Supplier Development Council

US Green Building Council
Higher Education

National Association of College and University Business Officers (NACUBO)

Association of Higher Education Facilities Officers (APPA)

Building Services Contractors Association International (BSCAI)

International Facility Management Association (IFMA)

National Minority Supplier Development Council (NMSDC)

US Green Building Council (USGBC)
TCPN
Custodial and Related Services
COMPETITORS REPLACED BY GCA
GCA’s consistently strong references and high success rate include K-12 school districts,
colleges, and universities that have chosen to convert from an in-house, district-run
custodial program to outsourcing with GCA, as well as those systems who wanted to
make a change to GCA from their previous custodial management services provider.
GCA has replaced 49 major competitors such as Compass/SSC, Sodexo, Aramark, ABM,
Southern Management and Jani-King at K-12 and Higher Education clients nationwide.
Detailed contact information is included in this section to allow you to compare our
service quality against the service quality of other companies.
COMPASS/SSC (19)
ARAMARK (12)

Wharton ISD, TX

Plano ISD, TX

Smithville ISD, TX

Brenham ISD, TX

Huntsville ISD, TX

Charleston Co. Schools, SC

Wichita Falls ISD, TX

Duval Co. Public Schools, FL

Medina Valley ISD, TX

Robertson Co. Schools, TN

Blinn College, TX

Williamson Co. Schools, TN

Dickson Co. Schools, TN

McHenry High School District, IL

Weakley Co. Schools, TN

Niles High School District, IL

Bristol City Schools, TN

Orland Park School District, IL

Lauderdale Co. Schools, TN

Lake Zurich School District, IL

Putnam County Schools, TN

Washington & Jefferson College, PA

Newberry Co. School District, SC

Oregon State University, OR

Bristol Virginia Public Schools, VA

John Carroll University, OH

The Citadel, SC

State College of Florida

Pasco-Hernando Community
College, FL

University of Tennessee, TN
SODEXO (8)
ABM / SOUTHERN MANAGEMENT (7)

DeSoto ISD, TX

El Paso Community College, TX

Okaloosa County Schools, FL

Escambia County Schools, FL

Charleston Co. Schools, SC

Maryville City Schools, TN

University of Alaska Fairbanks

Orleans Parish School Board, LA

Beaufort Co. School District, SC

Norfolk Public Schools, VA

Mundelein High School Dist, IL

Monroe Public Schools, NJ

Ridgewood Public Schools, NJ

Pittsgrove School District, NJ

River Road ISD, TX

School District of Philadelphia, PA

Madison School District, MS

St. Charles School District, IL
JANI-KING / FRISBIE (3)
TCPN
Custodial and Related Services
KEY PERSONNEL
Buddy Helton – Education Division President
Mr. Helton is the President of GCA Services Group’s Education Division.
Under Mr. Helton’s leadership, this division has enjoyed double-digit
growth. Mr. Helton’s background includes over 30 years experience.
Beginning his career with a large, regional contract-cleaning firm, he
served as Vice-President of the Education and Industrial Division for over
10 years. Prior to joining GCA Services Group, Mr. Helton was President
and owner of Southern Building Service, a building custodial firm
specializing in K-12 school systems and universities. Southern Building
Service was acquired by GCA in January 2004.
Mr. Helton graduated from The University of Tennessee with honors and holds a Bachelors
Degree in Business Administration. He has also attained the distinction of Certified Building
Service Executive (C.B.S.E.) from BSCAI.
Tim Henson – Regional Vice President, Texas
Tim Henson has been in the contract cleaning business since 1971. He
began his career in contract cleaning during his days at Baylor University.
He later served as District Manager and Vice President for two national
cleaning companies. In 1987, Mr. Henson founded Dallas based TGH
Companies, Inc. TGH Companies quickly established a reputation as a
high quality regional provider. The company grew to become the largest
provider of facility services to K-12 schools in the North Texas market.
GCA Services Group acquired TGH Companies in May of 2005. Mr.
Henson continues to oversee operations and sales for all K-12 schools in the state of Texas.
Alan Odom – Regional Vice President
Mr. Odom has 17 years of experience providing custodial care to K-12
school districts, colleges and universities throughout the United States. Most
recently, he served in the capacity of Division President of a $20 million
higher education division for a large national firm. He has also worked in
many operational capacities and numerous sales assignments. Mr. Odom is
a veteran of the United States Air Force, where he was awarded the Air
Force Commendation Medal and a Meritorious Service Award recipient.
Mr. Odom holds the distinction of Registered Building Service Manager from the Building
Service Contractors Association International. He has successfully completed 113 hours
toward a BA-Business Administration Degree in Management from St. Leo University.
TCPN
Custodial and Related Services
Douglas Mitchell - CEM
Director of Technical Support for FOM & Business Development
Douglas Mitchell’s primary role is to support and consult for all
forms of Facilities Operation & Maintenance (FOM) activities and
energy management. He provides site management and clients alike,
guidance on preventative and predictive maintenance strategies and
offers scope identification and interpretation related to operational
service needs, capital improvements and energy conservation
initiatives.
Mr. Mitchell’s formative years in engineering were with Rolls- Royce Ltd., Air-motive Division
in the United Kingdom where he specialized in aircraft engine production, overhaul and
test. Post RR LTD, he moved to Germany where his experience evolved into teaching
repair techniques to various engine overhaul bases. He brings a high standard of quality
assurance and critical path analysis capability from this tenure.
For the past 22 years in the United States, he has been involved with facilities
management, engineering and plant operations in hospitals, commercial structures and
latterly 14 years institutional / higher education facilities, notably Fordham University and St.
John’s University. His expertise now lies with facility assessment, major plant system
optimization & maintenance, energy efficiency / sustainability and advanced building
controls.
Mr. Mitchell is a certified Mechanical Engineer and Energy Manager with a wealth of
experience in commissioning and maximizing life expectancies of major capital equipment
and structures. His knowledge of power plant performance and building automation
allows him to accurately evaluate clients’ capital equipment / controls and to develop
tailored support plans to promote continued smooth operations.
Mr. Mitchell gained his formal qualifications from Motherwell College in Scotland, from the
British Engineering Industry Training Board and The City & Guilds of London Institute. He is
an active member in ASHRAE, NAPE, BOMA, AEE and APPA where he continually explores
all evolutions in our industry. He keeps abreast of the means and methods to ensure GCA
and our clients remain on the path of operational excellence.
John W. “Dub” Spencer - Senior Regional Manager for GCA Services Group of Texas, LP.
Dub, a graduate of Dallas Baptist College, has been involved with
facility management and commercial real estate operations since 1968.
Prior to joining TGH Companies in 1995, he was affiliated with Property
Management Systems and Gerald D. Hines Interest of Pflugerville as a
senior property manager. Southland Financial Corporation, the original
developer of Las Colinas as Vice President of Property Management,
and the Travelers Realty Investment Company as a Senior Vice President
and General Manager for the Southwest United States. He has earned
both the Certified Property Manager (CPM) and the Real Property
Administrator (RPA) designations. He is a past President of the Dallas Building and
Managers Association (BOMA).
TCPN
Custodial and Related Services
Rosemary Henson - Senior Regional Manager for GCA Services Group of Texas, LP.
Rosemary received her B.A. from Baylor University and her M.Ed. from
Stephen F. Austin State University with extensive post graduate work at the
University of North Texas. Rosemary was employed by the Garland
Independent School District for 21 years as a teacher and an
administrator. She joined TGH Companies, Inc. in June 1995 as a Quality
Control Manager. Currently, Rosemary is primarily responsible for
operations, quality control, and public relations. She, as well as other
senior management staff, is directly involved in the bid process including site visits, and
proposed staffing/costing development.
Robert Quintero - Senior Regional Manager of Operations
Robert Quintero has 35 years of floor care and cleaning experience.
Robert takes part in all of GCA's custodial client start ups and leads the
floor care training involving the latest chemicals and equipment
available. Robert has responsibility for overseeing general cleaning,
training and proper floor car (of all types) in all of GCA's 17 K-12 client
locations.
Robert's
vast knowledge,
experience, patience
and
relationship skills ensure GCA can offer clients consistent, high quality
cleaning programs statewide. Robert continues to work with major chemical
and equipment manufacturers such as JohnsonDiversey, Advance, Noble, Eagle, Tennant,
Windsor, and SC Johnson to test and improve new chemical formulation and equipment
design prior to market launch. Robert looks forward to the opportunity of improving the
floor care and overall cleaning quality of Judson ISD schools and support buildings.
Tim Moore – Assistant Director of Grounds Management
Timothy Moore, CSFM has been in the Green Industry for 22 years. He
received his Associates Degree from the State University of New York at
Cobleskill and his Bachelors Degree from the University of Maryland
system. Tim acquired his Certification as a Sports Field Manager in
January of 2001. He has been very active in the Sports Turf Manager’s
Association, serving on its Board of Directors for 6 years.
Tim has spent a great deal of his career developing maintenance
programs for High Schools, Parks and Recreation Departments and
Colleges. He has worked with Facility Managers, Community Boards, Municipal Executive
Boards, Athletic Directors and Principals to develop programs that address improving
Landscape, Turf and Sports Field areas. Some of the organizations that have received
programs from Tim include; Gallaudet University, Wesley College, Shepherd University,
Maryland National Capital Park and Planning Commission and the Montgomery County
Maryland Board of Education.
TCPN
Custodial and Related Services
Jorge Melena – Pflugerville ISD South Region Grounds Manager
Mr. Melena has over 17 years of experience in the Nursery, Grounds and
Landscape management industry. He currently serves as regional
grounds manager in the Pflugerville area overseeing 40 schools (526
acres). Before moving to Pflugerville Mr. Melena was an operations
manager for a Nursery / Landscape operation near Los Angles California
and has worked on several celebrity homes in Hollywood. Jorge’s core
beliefs are that if the job is completed right the first time it leaves a lasting
impression on all that see it. He is a licensed commercial pesticide applicator and works
closely with school districts to ensure compliance with their IPM programs and protocol.
Jorge studied business management (Associate of Arts Degree) in college and has taken
multiple computer science short courses. Jorge is a member of the Texas Turf Grass
Association.
Bernie Decker – Human Resources & Training Director, Education Division
Mr. Decker brings over 18 years of human resources and training
experience to GCA Services Group. He joined GCA Services Group early in
2004. His current responsibilities include hiring and training of management
team, administration of benefit plans, employee relations as well as
employee training and employee development. Prior to joining GCA, Mr.
Decker served as the Vice President of Human Resources and Training for a
large national custodial company. Mr. Decker holds a Bachelors Degree in
Industrial Relations from LeMayne College, Syracuse, New York. He has
furthered his education through various American Society for Training & Development
seminars and attended Wimberly Lawson Labor Law Seminars for eleven years.
Fred Clark – VP Sales & Marketing
Mr. Clark is the Vice President of Sales and Marketing for the Education
Division.
He has over 30 years of sales and sales management
experience. His current responsibilities include the development of new
strategic sales, utilizing marketing resources, and directing an
experienced sales team. Mr. Clark holds a Bachelor of Arts – Economics
Degree from Duke University, Durham, North Carolina.
Juan P. Vásquez – Senior Sales Director
Mr. Vásquez is the K-12 Senior Sales Director for the Southwest Region
based in Dallas, Texas. He has over 16 years of sales and marketing
experience. He is responsible for new sales and marketing for the Texas,
Oklahoma and New Mexico K-12 markets. Mr. Vásquez is a graduate of
the University of Texas at Austin with a degree in Marketing
TCPN
Custodial and Related Services
OFFICE LOCATIONS - REGIONAL & CORPORATE LOCATIONS

Southwest Regional Office – Texas
GCA Services Group
11651 Plano Road Suite 200
Dallas, TX 75243
Office: 214-355-7004
Fax: 214-355-7099

Education Division Office
GCA Services Group, Inc.
4726 Western Avenue
Knoxville, TN 37921
Office: 888-736-0863 or 865-588-8063
Fax: 865-588-9208

GCA Services Group, Inc. Corporate Office
GCA Services Group, Inc.
1350 Euclid Avenue Ste. 1500
Cleveland, OH 44115 -1832
610-834-7555 or 800-422-8760
Fax: 610-834-9727
TCPN
Custodial and Related Services
GCA AUTHORIZED REPRESENTATIVES
The Following persons are authorized representatives of GCA Services Group:

Buddy Helton – President, Education Division
GCA Services Group, Inc.
4726 Western Avenue
Knoxville, TN 37921
Office: 888-736-0863 or 865-588-8063
Fax: 865-588-9208

Fred Clark – Vice President, Marketing & Sales
GCA Services Group, Inc.
4726 Western Avenue
Knoxville, TN 37921
Office: 888-736-0863 or 865-588-8063
Fax: 865-588-9208

Tim Henson – Senior Regional Vice President
GCA K-12 Education Services
11651 Plano Road – Suite 200
Dallas, TX 75243
Office: 214-355-7000
Fax: 214-355-7099

Joe Heeb – Regional Vice President
GCA K-12 Education Services
11651 Plano Road – Suite 200
Dallas, TX 75243
Office: 214-355-7000
Fax: 214-355-7099

Juan Vasquez – Senior Sales Director
GCA K-12 Education Services
11651 Plano Road – Suite 200
Dallas, TX 75243
Office: 214-355-7004
Fax: 214-355-7099
TCPN
Custodial and Related Services

Tim Moore – Director of Grounds Management
GCA Services Group, Inc.
235 Magnolia Way
Monroe, GA 30655
Office: 610-834-7555 x 430
Fax: 770-554-9768

Doug Mitchell – Region Manager – Engineering & Technical Services
GCA Services Group, Inc.
4726 Western Avenue
Knoxville, TN 37921
Office: 888-736-0863 or 865-588-8063
Fax: 865-588-9208
Green Initiatives
•
We're committed to helping to build a cleaner future!
According to the U.S. Census Bureau, the world population is expanding at a mindboggling rate. The world reached 1 billion people in 1800; 2 billion by 1922; and over 6
billion by 2000. It is estimated that the population will swell to over 9 billion by 2050. That
means that if the world’s natural resources were evenly distributed, people in 2050 will
only have 25% of the resources per capita that people in 1950 had.
The world has a fixed amount of natural resources - some of which are already depleted.
So as population growth greatly strains our finite resources, there are fewer resources
available. If we intend to leave our children and grandchildren with the same standard of
living we have enjoyed, we must preserve the foundation of that standard of living. We
save for college educations, orthodontia, and weddings, but what about saving clean air,
water, fuel sources and soil for future generations?
As our business grows, we want to make sure we minimize our impact on the Earth's
climate. So we’re taking every step we can to implement innovative and responsible
environmental practices throughout TCPN to reduce our carbon footprint, reduce waste,
energy conservation, ensure efficient computing and much more. To that effort, we ask
respondents to provide their companies environmental policy and/or green initiative.
Vendor Certifications (if applicable)
•
Provide a copy of all current licenses, registrations and certifications issued by federal,
state and local agencies, and any other licenses, registrations or certifications from any
other governmental entity with jurisdiction, allowing respondent to perform the covered
services including, but not limited to licenses, registrations or certifications.
Certifications can include applicable M/WBE, HUB, and manufacturer certifications for
sales and service.
Page 19 of 34
TCPN
Custodial and Related Services
INTRODUCTION TO A GREEN PROGRAM
WHY?
This document is an overview of the GCA Services Group “Green Program”, and is
designed as a template to aid in Green Program implementation. Our Green Program,
formally known as “CustomGreen”™, offers a wide range of environmentally friendly
products and concepts that deliver a healthier and more responsible way to perform
cleaning requirements. It is important to understand that all aspects of the program
including, concepts, procedures, and products be used together in order to achieve
maximum results and efficiency. It is not just the chemicals or equipment, but the way
one approaches, implements, and operates the program that makes the difference.
Our customers, our employees, and our community are becoming more aware of
“Green Issues” and how their Health and Safety are being impacted. They are looking to
you, their Management Team and Supervisors, for answers. They expect that Health
Organizations will be a responsible Community Partner in this regard. Your motivation for
being concerned about these issues can be explained very simply:

Common Sense

Health Reasons



-
Sick building syndrome has been linked, in part to some cleaning
products being used.
-
Air pollution is an average of two to five times greater indoors and can
be 100 times greater after some cleaning activities.
Liability Reasons
-
Who is responsible if the products used to clean the building sicken
office workers?
-
If they can sue the tobacco companies for causing health problems
and they can sue McDonald’s for making people fat, are you at risk
because of the cleaning products you are using when safer
alternatives are available?
Business reasons
-
Janitorial Injuries: Workers Comp Claims are 2 per 100, 4 per 100 are
unreported
-
Productivity is 6% higher in ‘green’ buildings.
Insurance rates might be lowered for using safer products.
Worker compensation claims should decrease.
Actual injuries and missed work hours decrease.
Peer Pressure
Our program is a derivative of the USGBC LEED program. LEED, which, stands for
Leadership in Energy and Environmental Design is a national voluntary standard that
certifies green facilities that meet stringent environmental criteria. The goal of the LEED
TCPN
Custodial and Related Services
Program and GCA Services Group’s program is to create a healthier and more
environmentally responsible facility. Our focus will be primarily on the cleaning sector of
building operations. The majority of products that will be included in our
“CustomGreen”™ Product Guide consist of Green Seal, C&RI, and EPA approved items,
or items that meet LEED criteria. The reason for including these products is that they offer
a performance tested and critically evaluated benchmark for your program. These
products and other portions of the program such as aiding in documentation and
training will make implementing your program far easier and eliminate hours of testing
and documenting what items are approved or meet the required standards. A total of
32 points are required to meet the most basic level of LEED-EB certification should you
choose to pursue that goal. Our program can provide up to 14 points toward that goal.
The USGBC’s LEED-EB program will evaluate several aspects of a facility, not just the
sustainable resources portion, when awarding points and certification. It does not look at
just individual products, but the program and its requirements as a whole.
BENEFITS OF GREEN PRODUCTS

Reduce cost to the Facility

Reduce product consumption

Provide healthier and cleaner indoor environment

Fewer products needed = less confusion and less space consumed

Responsible solution to lessen impact on environment

Reduced Turnover

Decline in absenteeism

Increase in productivity

Increase in community satisfaction

Shows employees and clients that you care about their well-being

2-16% productivity increase in offices
FINAL THOUGHTS
Green Cleaning can re-establish our industry’s “value” as essential to protecting public
health, improving performance and productivity.
Green Cleaning can make an enormous impact towards reducing our impact on the
environment.
Cleaning Program
Policy
The GCA CUSTOMGREEN program offers a holistic approach to
develop the most effective cleaning methods that protect human
health and safety while reducing harmful impacts on the
environment.
GCA Custom Green Cleaning Policy
I.
GCA Custom Green Cleaning Program to include corporate
Standardized Operating Procedures:
a. Cleaning procedures
b. Chemical handling
c. Tracking requirements
d. Equipment maintenance
e. Operations procedures
f. Communication protocols and requirements
g. Training and inspection programs
h. Record keeping and reporting procedures
i. Must be reviewed on an annual basis for possible revisions
II.
GCA Site Specific Custom Green Cleaning Program includes:
a. Comprehensive communications plan (as established with the client)
along with periodic effectiveness audit to protect human health and
the environment.
b. Procedures for cleaning personnel to communicate with building
management and occupants
c. Provide a system for feedback from building management and
occupants
d. Floor maintenance plan to extend the life of flooring
e. Schedules of routine cleaning operations, periodical cleaning,
equipment maintenance and operation, cleaning inspections, and
accident preparedness plans (reviewed bi-annually)
f. Detailed description of how Custom Green cleaning procedures
address high traffic and food preparation areas
g. Storage and chemical use, security of chemicals, and proper
management of storage area
h. Proper ventilation concerning chemicals and recharging equipment
i. Address vulnerable populations (children, asthmatics, etc)
j. Address any sources of indoor contamination and pollutants
k. Special requirements of potentially hazardous materials including
asbestos, and bloodborne pathogen standards
l. Cleaning of areas that have special concerns (inadequate ventilation,
lighting, or restricted access)
GCA Services Group Training Department
2
III.
m. Seasonal or periodic of increased or decreased use
n. Detailed description of the Integrated Pest Management program
o. Any cleaning procedure that may affect frequency of cleaning or
negatively impact human health or the environment
p. Provide a detailed Bloodborne Pathogen Standard (OSHA
Approved)
All powered equipment (scrubbers, burnishers, extractors, power
washers, etc) must maximize the effective reduction of building
contaminants with minimal environmental impact
a. Vacuum cleaners meet Carpet and Rug Institute (CRI) Green
Program requirements and operate at less than 70 dBA
b. Carpet extractors must meet minimum CRI Bronze Seal Award
c. Powered floor maintenance equipment must be equipped to collect
and capture particulates while operating at a sound level of less than
70 dBA
d. Propane floor equipment must have low emission engines certified
by the California Air Resources Board under SORE program and
equipped with catalytic and exhaust systems; may only be used
while building is unoccupied
e. Powered scrubbing machines must be able to dispense a variable
rate of cleaning fluids to optimize the use of cleaning chemicals
f. Quarterly maintenance program that inspects and maintains the
performance of all janitorial equipment documented on a
maintenance log
IV.
GCA Custom Green Cleaning Program to use only *environmentally
preferable products (where applicable)
a. GS-37 = GP cleaners, floor, bathroom, glass, and carpet cleaners
b. GS-40 = Floor finishes and floor strippers
c. GS 41 = Liquid hand soap
d. GS 1 = Toilet and facial tissue
e. GS 9 = Paper towels and napkins
f. Plastic trash liners may contain a minimum of 10% post-consumer
recycled content
* A disinfectant is currently not eligible for Green Seal approval
V.
GCA Custom Green Cleaning Program will reduce chemical waste
resulting in more efficient use of chemicals
a. Provide written directions for cleaning staff in appropriate written or
graphic languages for dilution of chemical cleaning products
b. Track quantities of chemical use on at least a quarterly basis
c. Use a chemical measuring and dilution control system
d. Train all workers on effective use of cleaning chemical products
GCA Services Group Training Department
3
e. Use appropriate technology for applying chemical product that does
not waste nor result in overuse
f. Provide directions for proper rinsing and disposal of used or empty
chemical solutions
g. Prevent other building areas from being adversely affected
h. Reduce, minimize, or eliminate the need for using cleaning
chemicals when possible
VI.
GCA Custom Green Cleaning Program will help reduce solid waste
a. Purchase products and supplies in quantities to minimize the
amount of packaging and container waste generated
b. When possible, use reusable or microfiber technology in lieu of
paper products (must only be used for two consecutive hours)
c. Reusable or microfiber materials must be placed in a sealable
container and washed prior to reuse
d. Segregate & recycle all waste items (equipment) from cleaning
operations
VII.
Proper use and periodic maintenance of vacuums
a. All vacuums must have filter or bag and changed or cleaned during
manufacturers recommendations
b. Vacuums bags must be inspected at least every two hours and
changed or replaced when half-full
c. Precautions taken to limit worker exposure to dust and particulate
matter when cleaning and/or replacing bags and filters
VIII. GCA Custom Green Cleaning Program will keep all entryways free of
debris and matting systems properly maintained
a. Walk-off matting both inside and outside building entryways are 1020 feet in length (6-10 feet of scraper/wiper matting and 6-10 feet of
wiper matting) emergency exits excluded
b. Matting is in accordance with appropriate daily maintenance
schedule
IX.
Hard Surface Floor Care
a. Vacuum to remove and contain particulate matter from floor surface
or use mops equipped with reusable or cleanable collection heads
b. Heavy traffic areas (entrances, corridors, break areas, or primary
work spaces) must be performed daily
c. Provide reasonable notice to building management prior to
performing any non-routine floor cleaning operations
d. Apply restoration chemicals with mop or auto scrubber (NO SPRAY)
e. Burnishers and buffers must have particulate collection or capture
devices
GCA Services Group Training Department
4
f. Restoration may only be performed on a “as needed” basis (no
predetermined schedule)
g. Ensure proper ventilation during scrubbing and recoating operations
h. Minimum occupancy during floor stripping and refinishing
X.
Carpet Maintenance shall be vacuumed on a predetermined schedule
to help extend the life span of soft surfaces
a. Heavy traffic areas may be vacuumed daily
b. Light traffic areas may be vacuumed periodically
c. Provide reasonable notice to building management prior to periodic
light carpet cleaning and restorative cleaning
d. Carpet extraction on a as-needed basis (not on a regular schedule)
e. Carpets must dry in less than 12 hours after cleaning or extraction
f. Extraction must be scheduled during minimum building occupancy
g. Recommended to provide a interim maintenance (encapsulation)
carpet cleaning program in lieu of carpet extraction
XI.
May use disinfectants in areas or surfaces where pathogens can collect
and breed
a. Disinfectants and devices must be EPA registered
b. Dilution rate and dwell time according to product labels must be
followed
XII.
All restroom care must be cleaned from high to low, toward the
doorway with dry cleaning tasks performed prior to wet cleaning
operations
a. Surfaces touched by hands must be cleaned and disinfected DAILY
b. Standing water or moisture on floor must be controlled and removed
in a timely manner
c. Restroom cleaning equipment may only be used specifically for
restrooms
d. Trash receptacles must be disinfected and liners pulled daily
e. Fill all drain traps on a regular basis
XIII. Break Rooms & Dining Areas
a. All food preparation and consumption areas may be cleaned daily to
protect human health
b. All surfaces that are touched by hands must be cleaned and sanitized
DAILY
c. Waste containers likely to collect food waste must be covered,
emptied when full, and cleaned/sanitized daily
GCA Services Group Training Department
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XIV. Trash Collection and Recycling
a. Remove general (office) trash and replace liners only when soiled
from wet trash or prior to weekends or holidays
b. Dispose of trash in external, covered containers away from the
immediate exterior of the building
c. Must mark recycling stations clearly and be accessible to building
occupants
d. Food related recyclables must be collected and removed from the
building prior to weekends and holidays
e. Must inspect and clean recycling areas and containers daily
f. Procedures for rinsing, separation, and locations of recyclable
content must be communicated through building management
g. It is highly recommended to eliminate the use of trash liners
if/where deemed appropriate
XV.
Collect and dispose of all indoor plant debris such as fallen leaves
and flower petals
(plants may not touch the carpet and may not be near HVAC vents)
XVI. Schedule cleaning activities to avoid exposure to vulnerable
populations
a. Adopt alternative cleaning practices that minimize chemical use
b. Chemicals must be used in well ventilated areas (blowers may be
used to increase the rate of chemical dissipation
c. Prevent the transfer of impacts from cleaning to other areas of
building
XVII. Communications must be in conjunction with building owners,
facility managers, and building occupants
a. Provide a system for employees to provide comments and
suggestions about workplace issues or improvements of the service
b. Provide communication of pest or maintenance issues within facility
c. Provide building occupants feedback to reduce the need of more
intensive cleaning processes (reduce clutter or reporting of spills)
d. Provide a product list and contact person for facility (MSDS)
XVIII. Proper care and maintenance of microfiber products
a. Microfiber may only be used for up to two hours of use prior to
mandatory laundering
b. Microfiber must be laundered after two hours of use or when soiled
c. It is recommended to launder microfiber with warm to cool water
temperatures, no bleach, and dry at a low setting (or air dry).
GCA Services Group Training Department
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XIX.
Training to employees
a. New hires must receive 12 hours of initial training followed by 24
hours of in-service training on an annual basis.
b. All cleaning personnel must be properly trained in handling of
chemicals, P.P.E., equipment, and cleaning procedures prior to
beginning independent work.
c. Safety training must be provided initially to all personnel to reduce
and prevent ergonomic injuries and exposure to hazardous
materials.
d. Site specific training must also be documented and retained at the
facility for all current employees and one year for former employees.
*** GCA Services Group may conduct corporate on-site effectiveness audits
and periodic monitoring to verify compliance
GCA Services Group Training Department
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TAB 4 – SERVICES
CUSTODIAL DUTIES – PERFORMANCE SPECIFICATIONS
Where the word “district” is used it also means any government agency or non-profit.
Any contract may be adjusted to meet the individual requirements of any TCPN member.
The performance of this contract will include the custodial duties outlined below. The Contractor
will be responsible for the management and supervision of the cleaning/custodial functions for
the District, and will provide a quality-assurance system for personnel management. The
Contractor will provide a list of chemicals that will be used in the District along with their Material
Safety Data Sheets, and a list of all equipment that will be used in the District.
Level of Custodial Effort
Level 1 cleaning results in a spotless building, as might be found in an hospital environment or
corporate suite. At this level a custodian with proper equipment and supplies can clean
approximately 10,000-11,000 square feet in an 8 hour period.
Level 2 cleaning results is the uppermost standard for most school cleaning and is generally
reserved for restrooms, special education areas, kindergarten areas and food services areas. A
custodian can clean approximately 18000 to 20,000 square feet in an 8 hour period.
Level 3 cleaning results is the norm for most school facilities. It is acceptable to most
stakeholders and does not pose any health issues. A custodian can clean approximately 28,000
to 31,000 in an 8 hour period.
Level 4 cleaning is not normally acceptable in a school environment. Classrooms would be
cleaned every other day, carpets would be vacuumed every third day and dusting would occur
once a month. A custodian in an 8 hour shift would clean 45,000 to 50,000 square feet.
Level 5 cleaning can rapidly led to health problems. Trash cans would be emptied along with
vacuum of carpets once a week. A custodian can clean 80,000-90,000 square feet.
In the chart below identify the frequency of services that would be required to achieve
Level 3
Listed are typical custodial duties the District is requesting. Please indicate the frequency of
service for each area. If the task will not be regularly scheduled, write in AS for “as needed
basis”.
Classroom Tasks
Buff sealed concrete floors coated with floor finish
or floor wax
Clean doorknobs, push-plates, and kick -plates
Clean sinks, counters, and replenish paper towels
Clean white boards, chalkboards, and trays
Completely vacuum carpeted areas, moving
furniture and rearranging as needed
Damp-wipe doors
Page 20 of 34
Daily
Weekly
X
X
X
X
X
X
Monthly
Semiannually
Dust Blinds
Dust horizontal furniture surfaces, inspect student
desktops, and spot-clean them to remove heavy
soil, heavy markings or graffiti
Dust Vertical furniture surfaces, wall vents, and
vertical wall trim
Dust window ledges, sills, displays, and decorations
Dust-mop smooth floors
Empty pencil sharpeners
Empty waste receptacles. Damp-wipe soiled
receptacles. Replace plastic liners when soiled
Daily
Weekly
Monthly
Semiannually
X
X
X
X
X
X
X
High dusting, corners, and ledges
X
Remove Cobwebs
X
Shampoo carpeted areas
Spray-buff month floor surfaces using a floor
machine with brush or pad, and dust mop floor
Spot-clean carpets
X
X
Spot-clean glass in doors and partitions and on the
inside of windows to remove smudges
X
Spot-clean walls, doors, and ledges
Sweep rough wood or concrete floors
X
Thoroughly mop smooth flooring surfaces with a
mild sanitizing solution
X
X
Vacuum the traffic patterns on any carpets and
X
check for spot-cleaning
Vacuum the whole carpet, moving small
chairs/furniture
Note: Vendor will be requested to move furniture for special events.
X
Special cleaning projects will be required during breaks in school sessions. Tasks will include:
• Floor care - strip and wax all tile floors
• Polish furniture
• Wash blinds
• Wash interior and first floor exterior windows
• Deep clean all carpet and walk-off mats
• Wash walls, locker exteriors, waste receptacles
• Vacuum and shampoo upholstered furniture
• Clean and wash lighting and mechanical diffusers
• Clean and sanitize student desk tops
• Remove any gum or other items from underneath desk tops
Page 21 of 34
Rest Room Tasks
Check and refill dispensers
Check ceilings for cobwebs
Check to be sure plumbing is operational with no
stoppages or leaks
Clean and disinfect any spillage or soiled spots on
floor
Clean base of toilets
Clean doorknobs, push plates, and kick plates
Damp-wipe partitions with disinfectant
Damp-wipe vertical surfaces with a mild sanitizing
disinfectant
De-lime urinals
Dust ledges, vents, partitions, and light fixtures
above sinks.
Empty rest room trash receptacles
Polish mirrors, bright work.
Remove graffiti
Spot-clean soiled basins, toilet seats, or any other
fixtures or partitions
Spot-clean walls
Sweep and sanitize floors, disinfect plumbing fixtures
including basins, bowls, urinals, inside and outside,
shower nozzles, and lavatory and shower faucets.
Thoroughly sanitize rest rooms
Daily
X
X
Weekly
Monthly
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Offices, lounges, and conference rooms.
Daily
Weekly
Monthly
X
Check ceilings for cobwebs
X
Clean doorknobs, push-plates, and kick-plates
X
Clean telephones with a mild sanitizing disinfectant
X
Completely vacuum carpeted areas, walk-off mats
Dust clear areas of furniture tops, shelves, sills and
X
ledges
Dust vertical furniture surfaces, wall vents, and
X
vertical wall trim
Dust-mop smooth floors, sweep wooden or concrete
X
floors
Empty waste receptacles and damp-wipe them,
X
replace liners
X
Spot-clean glass in doors and partitions, wipe-dry
X
Spot-mop uncarpeted floors to remove heavy soil
X
Vacuum traffic patterns on carpeted floors
X
Wipe baseboards
Clean any sinks or other rest room fixtures in the offices (see rest room schedule above)
Note: Contractor will be asked to rearrange furniture to meet conference/meeting needs.
Page 22 of 34
Semiannually
Semiannually
Entrances, lobbies, and hallways (common areas)
Buffing with floor machine brush or pad, spay-buff
resilient tile and terrazzo floors.
Check ceiling for cobwebs
Clean and sanitize water fountains
Clean brass doorknobs, rails, push-plates, kick-plates
and other pieces of brass trim
Clean entrance-way glass
Clean smudges and soil from glass partitions and
doors
Clean telephones with a mild sanitizing disinfectant
Completely damp-mop ceramic, concrete, terrazzo
and resilient tile floors.
Completely vacuum carpeted areas, walk-off mats
Damp-wipe soiled waste receptacles
Dust vertical furniture surfaces, wall vents, and vertical
wall trim
Dust windowsills, ledges, and furniture tops
Dust-mop floors
Empty waste from receptacles
Replace Plastic liners
Shampoo carpeted areas
Daily
Weekly
Monthly
Semiannually
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X or as needed
X
Spot-mop floors
X
Spot-clean smudges on walls, door facings and doors
Spray-buff smooth floor surfaces using a floor machine
X
with brush or pad, and dust-mop floor as necessary
Vacuum any carpets or mats and check carpets for
X
spot-cleaning
X
Wipe Baseboards clean and safe.
Matting runners are to be kept clean and dry at entrances and all items that have
been dropped on floors removed immediately.
Cafeterias and lunchrooms
Clean tables and chairs during times of operation
Clean and sanitize drinking fountains
Clean doorknobs, push-plates, and kick -plates
Clean glass partitions and doors.
Damp-wipe baseboards
Damp-wipe tabletops and chairs with mild germicidal
disinfectant
Damp-wipe vertical surfaces within 6 feet of ground level
with mild sanitizing disinfectant
Empty waste receptacles.
Machine scrub floors with germicidal disinfectant
Scrub spots where soil is heavy
Spot-clean walls and ceilings, and arrange furniture
Spray-buff resilient flooring surfaces coated with floor
finish wax
Sweep and damp-mop floors
Page 23 of 34
Daily
X
Weekly
X
X
X
X
X
X or as
needed
X
X
X
X
X
X
Monthly
Semiannually
Sweep & spot-mop spills & remove major pieces of
litter from the floor.
Vacuum carpeted areas thoroughly
Wash and sanitize metal partitions
Gyms, locker rooms, dressing areas
Clean shower heads, handles, and other washroom
hardware using a mild germicidal disinfectant
Damp-clean benches and furniture
Dust and spot mop floor
Empty and clean waste receptacles, replace can liners
High dust horizontal surfaces
Showers- Remove pieces of soap and clean drain
Showers- Wet-mop floors with germicidal solution
Showers- Wipe down walls with germicidal solution
Spot-clean walls, furniture and lockers
Clean baseboards
Thoroughly mop under moveable gym seats
Thoroughly vacuum floor areas
Daily
X
Semiannually
Monthly
Semiannually
Monthly
Semiannually
Weekly
Monthly
Semiannually
Weekly
Monthly
Semiannually
X
Daily
Weekly
X
X
X
X
X
X
X
X
X
X
X
X
Stairways
Completely damp-mop treads
Dust-mop. Dust handrails and any windowsills or ledges
Spot-Clean walls
Spot-mop treads that are heavily soiled
Vacuum carpets and spot-clean as necessary
Wash handrails and sanitize
Wipe railings with mild germicidal disinfectant
Daily
Outside Policing
Check walkways and clear of debris
Empty waste receptacles and replace plastic liners
Remove cobwebs and debris from overhangs and walls
Remove obvious debris from grounds, athletic areas and
parking areas
Daily
Mechanical areas/custodial closets
Damp-mop tile floors
Remove trash and debris
Sweep hard surface floor areas
Monthly
Weekly
Weekly
X
X
X
X
X
X
X
X
X
X
X
Daily
X
X
X
Page 24 of 34
Miscellaneous Responsibilities:
It is to be understood that, in each school, the custodians (particularly on the day shift) are
there to support the school principal and staff. As such, unscheduled needs will arise from
time to time, and need to be met by the custodial staff. A day custodian will be available to
support the normally recurring miscellaneous duties, which include the following:
1. Flag raising and lowering
2. Opening and closing of the facility during normal school operations
3. Morning check of functional integrity of the building hot water, heat, leaks, AC, etc.
4. Furniture moving
5. Light bulb changing. Light bulbs to be provided by the Contractor
6. Set-ups for meetings, student performances, programs, special events and
promotions.
7. After class schedule activity cleanups
8. Immediate cleanups of vomit/urine/feces
9. Incidental graffiti removal-interior
10. Reporting observed safety hazards
11. Pest/termite control
12. Assisting in receiving/distribution of supplies
13. Scheduling work around evening classes or programs if applicable
14. Other duties as assigned by the principal
Supplies:
Contractor will supply all paper products-facial tissue, paper towels, toilet tissue, dispensers,
etc. and trash can liners. Contractor will supply all hand sanitizer, floor wax, hand soap,
cleaning tools, chemicals for cleaning, and chemicals for pest/termite control. All equipment
such as custodial carts, step stools, ladders, and other necessary equipment will be supplied
by the Contractor. Light bulbs and other small hardware items such as chair glides that are
replaced on a regular basis will also be the responsibility of the Contractor.
Page 25 of 34
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COMMUNICATION
Communication underscores every aspect of the GCA operation. Whether the
communication is between our company and clients, our company and our employees,
or our company and suppliers, we at GCA recognize that we must always invite
communication that is open, authentic and productive. We value our clients and
believe that one of the most effective ways to build trusting relationships is to establish
this level of communication.
The GCA client has many avenues available for communication requests, concerns or
satisfaction. Each client is assigned a Special Events Scheduling Coordinator who
communicates weekly with the client to assure that all activities are scheduled and set
up per client instructions.
The GCA client also has direct access to Senior Management of the company. Each
client is assigned to a member of Senior Management. This GCA representative makes
contact with the client regularly to insure that levels of management performance and
cleaning satisfaction are being met. This GCA employee provides each client an onduty contact available 24 hours a day/7 days a week throughout the year. We
encourage our clients to contact us at the first indication of any concern. We visit the
facility and conduct inspections as a part of our quality assurance program. The results
of inspections are discussed with the client. If remediation is necessary, we provide an
acceptable timeline for the client.
Each week a member of senior management and a group of Account Managers make
up a duty roster. These managers are available for all emergencies. After normal
business hours, all emergency calls made to the GCA corporate numbers [(214) 355-7000
or (866) 350-5858] are routed to an emergency phone answered by the senior
management personnel on duty. The senior management then coordinates with the
appropriate account or zone managers who use pagers and cell phones to contact
personnel in the buildings. If necessary, the account or zone manager can call the
appropriate personnel to handle any emergency. The client is kept aware of how the
emergency is being handled by the on duty senior management person. The
management staff is equipped with Nextel phone/radio and the numbers are provided
to the appropriate district or school staff. All on site day and night leads are equipped
with a pager /cell phone. This network of phones/radios and pagers provide rapid
response to district and school personnel both during normal business hours and after.
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In order to maximize coverage, GCA has office staff working in its corporate office from
6:00AM to 1:00AM daily (weekdays). Additionally, staff also work 6:00AM to 12 Noon on
Saturdays and 7:00AM to 10:00AM on Sundays. During normal business hours, our office
staff is equipped with phone/radios that can be used to quickly contact the appropriate
day staff to provide response.
Because the custodian is usually the last person to leave a facility it has often been our
experience that GCA staffs discover many emergency or security situations. GCA will
work with the identified contacts that need to be alerted regarding emergency
situations. GCA also uses a Night Report system to assist the client in identifying nonemergency maintenance issues. The intent of night reports is to provide an extra set of
eyes for client staff and maintenance personnel. This report system has been helpful in
informing staff the following day of any non-emergency security issues. The night report
is e-mailed to the appropriate client representative the next business day. GCA uses this
system in each district it serves, and districts have found it to be a helpful aspect of our
work. A sample of a Night Report will be provided upon request.
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QUALITY CONTROL - GCAWARE™
GCAWARE™-SYSTEMS TECHNOLOGY
The GCAware™ System is GCA Services Group’s web-based central nervous system. This
system integrates various management tools into one streamlined system allowing GCA
to most effectively meet the needs of our clients. The system is comprehensive, userfriendly and an effective management tool.
The GCAware™ modules include:
 GCAware™ Quality (Service Quality Measurement and Reporting)
 GCAware™ Purchasing (Cleanwise®)
 GCAware™ XM and FM (Computerized Maintenance Management Systems)
 GCAware™ Learning (On-line learning modules)
 GCAware™ Finance (General Ledger, P&L, Cost Management)
 GCAware™ People (Human Resources)
 GCAware™ Energy (Energy Tracking and Management)
 GCAware™ Portal (Knowledge Repository and Company-wide Notification)
The GCAware™ Portal is the ‘gateway’ to each of these individual systems. While
individual in function, several systems ‘feed’ others. This integration provides for
collective knowledge in real-time throughout the various departments and divisions of
GCA. Real-time information and the ability to access it quickly and easily allows our
managers and supervisors to focus on client needs rather than focusing on ‘back office’
drudgery.
GCA is very proud of its GCAware™ platform and continues to build upon its capabilities
on an on-going basis.
QUALITY ASSURANCE
Providing quality facility services requires exceptional operations teams, both on-site and
in supporting roles, state-of-the-art equipment and technologies, outstanding operating
systems and a core commitment by management to do whatever it takes to ensure the
District expectations are exceeded.
The four components of Quality Assurance are:
1. Training: Before assuming their roles, all employees are trained on the safe and
effective performance of their duties. Utilizing GCA’s Six-Step™ Training Program,
GCA provides class-room, individual, and on-the-job training to each associate.
Employees interested in further enhancing their skills are offered on-line training
programs for study at home.
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2. Measurement: Utilizing the GCAware™ Quality system, cleaning results are measured
by area, building, supervisor, and staff member. These results are augmented with
client surveys and informal feedback, requests, and casual observations. When
analyzed together, customer satisfaction results are determined and evaluated. Any
deficiencies are noted and measures taken to ensure corrections of any institutionwide issues or individual shortcomings.
3. Reinforcement: Based on results of Measurement, training programs are modified for
individual staff members or on a broader basis for more common deficiencies.
Through GCA’s Method-of-the-Week training program, the schedule of 52 weekly
topics will be adjusted to reflect those areas most in need of attention.
4. Reporting: All measurements, whether gained through the GCAware™ Quality
system, comments from students, visitors, faculty and staff, work requests or client
surveys will be reported to administration on a formal basis and through GCA’s Joint
Review Committee (JRC) meetings.
1. TRAINING
Initial Six-Step™ Process
Establishment of GCA Services Group’s Six-Step™ cleaning method process has paved
the way for a unique and effective training program. Based on the concept of every
task having six-steps™, each cleaning task is broken down into a stand-alone technique
to provide detailed education on the process as well as the consequences of
incomplete or unsafe accomplishment of the task. The staff understands that to properly
perform its roles ‘six-steps™’ must take place…and if that does not happen something is
wrong. Training programs tie individual tasks together to form the entire cleaning
process.
Training “kick-off” begins at the job start. Whether incumbent or newly hired, employees
will go through a regimented training process at the site. Certain safety and operational
topics are covered prior to an employee starting work. New employees work alongside
an experienced associate in an on-the-job format to further their knowledge on the
standardized methods prior to individual assignment.
Supervisors and Managers at the client site present on-going professional development
on a weekly basis. The step-by-step processes are constantly reinforced through a preestablished schedule. Safety has been integrated into each task and is continuously
reinforced. Specialty training is conducted by internal and external (vendor supported)
professional trainers for certain types of floor finishes, new or complicated equipment or
concepts, and specialty surface cleaning.
Annual refresher training, especially in critical safety knowledge, is scheduled by topic in
a particular month.
Supervisors and Managers primarily administer deliver methodology at the client site.
They have been provided easy-to-use and effective training tools to ensure standardized
delivery and consistent information to employees.
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Some of these tools include:

Methods Guide Sheets

Handouts

Workbooks

Posters

PowerPoint presentations

Computer based training through our proprietary Infrastructure learning system.
Retention and understanding of material presented to employees is verified in a
variety of ways. Examples include:
-
Knowledge assessments
Skills checklists
Visual observations
GCAware™ Quality inspections
Customer feedback
GCA Services Group believes in a module concept, which breaks down training lessons
into small, manageable blocks of information. This allows us to ensure learning occurs
before moving an employee to the next level.
GCA supports the on-site team with Division Training Directors to provide assistance in
establishing programs and implementing delivery systems. The Training Director provides
the standardized training processes and tools throughout the division.
GCA Services Group utilizes several resources for the training and development of
personnel. All employees attend internally created and conducted training classes
and/or web-based training. GCA’s key suppliers provide additional training on
chemicals and equipment. In addition to these resources, GCA Services Group uses
other outside training seminars conducted by both industry-related companies and
sources outside the industry. Once it has been determined that an employee is a “fit” for
the organization, he or she begins his or her training process with New Employee
Orientation.
New Employee Orientation – Conducted by GCA training and on-site Supervision and
Management, the orientation covers corporate policies and procedures, company
history, an overview of safety topics, bloodborne pathogens, Right-to-Know,
MSDS/chemicals and the cleaning process.
Supervisor and Manager Development –All management personnel are required to
attend at least two (2) outside training programs. These programs cover a wide variety
of topics and are required to develop the manager’s knowledge and ability to manage
their area of responsibilities while planning for career advancement.
Method of the Week
– At the beginning of each year, a weekly schedule is distributed
company-wide that contains the list of items or tasks that will be taught that particular
week. The Division Training Department, in conjunction with the Training Directors, works
with the Operations Managers to ensure that the training is delivered timely and
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accurately. Based on GCAware™ Quality scores or other forms of client feedback, the
Method of the Week schedule may be modified to adjust to specific client needs.
For more information on GCA’s Six-Step™ Training Program, please see 2010
Training Manual.
2. MEASUREMENT
Quality begins with Training (outlined above) and is objectively measured through
inspections. These inspections provide the basis for one key element of GCA’s overall
Quality Assurance process. Other elements include client surveys, casual inspections
through ‘walk about’, reports of client requests, and simple observation.
GCAware™ Quality is a proprietary system designed specifically to measure quality
levels in the custodial services business.
GCAware™ Quality
The GCAware™ Quality application is a web-based tool that helps our on-site managers
and users measure and quantify the quality of service delivered to clients. Its primary
purpose is to create a random method of inspection to accurately measure quality
across an entire site.
This system quantitatively scores quality by employee, room, floor and building. This
module identifies the most commonly occurring deficiencies, which can then be
addressed through focused training. The following points are key to understanding the
primary purpose of the inspection system.
 Thorough, objective inspections are the backbone of the system that allow GCA
to obtain statistically significant numbers of random samples of performance
across an entire client site
 Quality is rated on the simple score of Satisfactory/Unsatisfactory – no debate
whether something is ‘kind of clean’ or ‘somewhat dirty’. It is either clean or not.
 When specifications are limited or reduced, the system option of Not Applicable
(NA) should be used. This tells GCAware™ to ignore the area not being serviced
and therefore does not impact quality results positively or negatively.
Components
Random Inspections
GCAware™ Quality consists of several components. Each client site is segmented into
local ‘Geographies’ consisting of areas, rooms, sections, buildings, campuses, etc. As
the hierarchy of Geographies is established, an inventory of ‘elements’ within those
particular spaces are captured. Once each space has been assigned characteristics
specific to that space, random inspection forms are generated for a specific number of
spaces within a client site. Smaller sites will have fewer inspections; larger sites would
have considerably more. Due to the varied nature of GCA clients, GCAware™ Quality is
highly customizable and configured to meet the needs of each individual client.
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Once a complete Geography is built and the inspections forms are randomly generated,
inspections begin. (For key first impression or other important areas, the system is
capable of being modified to intentionally require inspection of those critical areas.)
Inspection results may be captured via paper, pc tablet or Personal Digital Assistants
(PDAs). Regardless of how the inspection data is captured, it is then entered into the
GCAware™ Quality system. This data quickly shows ‘at the moment’ statistics for
particular tasks, areas, room and building types, supervisory block and even the
particular staff member performing the services. Over time, the data allows for trending
to demonstrate improvement, the impact of training classes, and overall quality levels.
Client Surveys
In addition to the random inspection process, GCA also
measures quality through a Client Survey process.
Multiple clients and users respond to a brief, tailored
questionnaire rating service delivery on a scale of 1
(unacceptable) through 5 (excellent). The survey
questionnaires, just like quality inspections forms, are
customized based on client needs.
An inspection/survey form can be assigned to each
geography item. The following example shows a
restroom with the “GCA Standard Restroom” form
assigned.
Together, the random inspections and client survey
results quickly identify any common deficiencies,
allowing GCA managers to quickly remedy the problem through additional training and
coaching…or simply by directing a staff member to immediately address an area of
need.
Inspection Forms
Once the Geography is established and elements captured, the standard forms are
assigned (custom inspection forms may be built per customer requirements for nonstandard locations).
Inspection forms typically consist of four parts. Each part represents an area in the room
being inspected, such as ceiling, walls, floor and “special”. The special areas can be
represented as the room in question: office, corridor, entrance, elevator, break room,
etc.
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Sample Inspection Form
Inspection forms are developed for each area within a geography and are detailed with
4 sections and 25-35 questions per form.
While collecting the quality data is important, the interpretation of the data and
GCAware™ Quality Reporting are the most important functions of the GCAware system.
Standard reports are available for GCA management and others may be customized at
the client’s request. Further, raw data may be viewed and/or exported in various
formats to support other reporting systems. Reports are generated on a regular basis and
shared with the clients for review and discussion.
Although ‘point-in-time’ reporting is valuable, ‘trend’ reports provide GCA’s managers
and clients with a clear track record of our stewardship over time. Perhaps more
important than a single statistic is the direction in which the trend line is moving.
As lower scoring tasks, areas, etc. are addressed, the overall trend should improve. Over
time, the actual data points means less than the importance of continually improving the
results. As GCA managers often say, ‘The client may have a goal of an 85% quality score
…but when that is achieved, 85% is no longer good enough!” With these tools and
continued measuring and trend analysis, GCA’s objective is to stay ahead of client
expectations. GCA knows that 85% will no longer be satisfactory at some point, so
managers put processes in place to achieve 90% while 85% is still the goal. And then 92%
when 90% is achieved and so on.
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The following are examples of several trend reports:
This report represents site level summary data of the number of inspections and the scores
over a week-to-week time period trended over a user definable time.
100
90
80
70
60
Site "A"
# Inspections
GOAL
# of Inspections
Score
Trend Analysis
8/
9/
04
8/
23
/0
4
9/
6/
04
9/
20
/0
4
10
/4
/0
4
10
/1
8/
04
11
/1
/0
4
5/
17
/0
4
5/
31
/0
4
6/
14
/0
4
6/
28
/0
4
7/
12
/0
4
7/
26
/0
4
50
40
30
20
10
0
Week
The site survey trend graph represents end users opinions on service levels over time. This
graph represents a 1-5 scale of questions.
Site "A" Survey
100
90
60
50
Site "A" Survey
40
30
20
10
6/
28
/0
4
7/
12
/0
4
7/
26
/0
4
8/
9/
04
8/
23
/0
4
9/
6/
04
9/
20
/0
4
10
/4
/0
4
10
/1
8/
04
11
/1
/0
4
0
5/
17
/0
4
5/
31
/0
4
6/
14
/0
4
Score
80
70
Week
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Combines inspection scores with survey scores.
Site "A" Trend Inspections/ Surveys
100
90
80
Score
70
60
Site "A" Inspections
50
Site "A" Survey
40
30
20
10
5/
17
/0
5/ 4
31
/0
6/ 4
14
/0
6/ 4
28
/0
7/ 4
12
/0
7/ 4
26
/0
4
8/
9/
04
8/
23
/0
4
9/
6/
0
9/ 4
20
/0
10 4
/4
/
10 04
/1
8/
0
11 4
/1
/0
4
0
Week
Active Trend Analysis
The following chart represents a comparison of one site to another. This tool is extremely
effective when comparing quality across sites in various parts of the country.
100
95
90
85
80
75
70
Site "A" Inspections
Site "B" Inspections
GOAL
5/
17
/0
4
5/
31
/0
4
6/
14
/0
4
6/
28
/0
4
7/
12
/0
4
7/
26
/0
4
8/
9/
04
8/
23
/0
4
9/
6/
04
9/
20
/0
4
10
/4
/0
4
10
/1
8/
04
11
/1
/0
4
Score
Comparative Trend Analysis
Week
Building Trend Analysis
The following represents a building trend analysis which allows comparison similar to the
site comparison level of detail. The report is often used to compare services within GCA.
100.00
95.00
90.00
85.00
80.00
75.00
Week
10/10/2004
9/10/2004
8/10/2004
7/10/2004
6/10/2004
Building "1"
Building "2"
GOAL
5/10/2004
Score
Comparative Trend Analysis
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Custodial and Related Services
Analysis with Inspections and Surveys
Trend Analysis: Inspections/ Surveys
100.00
90.00
80.00
Score
70.00
60.00
Building "1" Inspection
Building "1" Survey
50.00
40.00
30.00
20.00
10.00
11/8/04
10/25/04
9/27/04
10/11/04
9/13/04
8/30/04
8/2/04
8/16/04
7/5/04
7/19/04
6/7/04
6/21/04
5/24/04
5/10/04
0.00
Week
Detailed Task Report
The following report represents the cumulative average scores of each item/task inspected
throughout a given time period while providing a perspective on which specific items are
affecting the scores. GCA managers would focus attention on the lower third of the scores
through additional training and coaching. Of course, attention would be paid to the other,
higher scoring areas to ensure those area scores did not dip.
Quality Scores are calculated on a simple formula:
Satisfactory Answers / (Total Number of questions less NA Answers)
Time Period: 5/10/09-11/8/09
Inspection Items:
Grout
Waste Receptacle
Avg. Score
94.1
93.54
Fixtures
89.01
Lights
Vertical Surfaces
Horizontal Surfaces
88.45
88.23
87.43
Baseboards
Desk/Counters
93.47
93.1
Urinal
Bright work
87.35
87.2
Bookcases/ Filing Cab.
Table
92.85
91.34
Toilet
Telephone
86.42
86.12
Ceiling General
Drains
91.23
91.23
Drapes/Blinds
Mirror
85.23
84.54
Dispensers
Thresholds
91.2
91.02
Windows/Glass
Railings
84.53
84.5
Pipes
Partitions / Half Walls
90.34
90.21
Walk Off Mat
Doors/Jamb
83.94
83.25
Floor General
Vents
89.42
89.34
Fixtures/Hangings
Switch plates
83.24
82.34
Partitions
Chairs
89.21
89.2
Shine/Nap
Corners and edges
82.12
81.03
Sink and Counter
Waste/ Recycle Receptacle
89.04
89.03
Fixtures
Lights
89.01
88.45
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Custodial and Related Services
3. REINFORCEMENT
Based on results of Measurement, training programs are modified for individual staff
members or on a broader basis for more common deficiencies. Through GCA’s Methodof-the-Week training program, the schedule of 52 weekly topics will be adjusted to
reflect those areas most in need of attention.
GCAware™ Portal: Training & Safety Reference Library
The GCAware™ Portal is the interface
for the GCAware™ Learning Library
(and many other technology-based
systems). The GCAware™ Learning
Library centrally stores all GCA Services
Group training, safety and procedural
material in various formats (PDF,
PowerPoint or Microsoft Word). As new
information becomes available, it is
posted immediately to the website,
automatically deleting the old version.
Managers are automatically notified via
e-mail to download, print and distribute
new materials to employees.
Training
GCAware™ also has several online
learning modules. GCA realizes the importance of training individuals on safety and
human resource issues in a timely manner. GCAware Learning allows GCA to rapidly
deploy specialized training sessions for management, supervisors and hourly level
employees via the Internet.
Some on-line courses available include:

GCA Asbestos Awareness Training

GCA Back Safety

GCA Bloodborne Pathogens

GCA Emergency Action Plans and
Reporting

GCA Hazard Communication

GCA Ladder Safety

GCA Personal Protective
Equipment (PPE)
Training is simple and easy to follow for all
employees.
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Custodial and Related Services
Tracking Employee Progress
Training sessions are tracked and graded online as the training program progresses. An
individual detailed log is maintained for all GCA employees, enabling managers to see
who has received and passed certain courses and when the sessions were completed.
GCAware Learning also generates trending reports to demonstrate how an employee is
performing over a given time period.
4. REPORTING
Customer Satisfaction and Issue Resolution
GCA maintains constant communication with client personnel at all levels. In addition to
daily interaction with the Account Manager, GCA Regional and Senior Regional
Managers visit routinely to interface personally with key contacts and observe quality
levels.
Immediate communication and response is facilitated through email, voice and
conferencing. Cellular phones, radios, two-way pagers, Blackberrys and other
technologies are utilized throughout the GCA organization.
Based on the severity of an issue, it would be elevated to the relevant management
level in an expedited manner to ensure prompt resolution.
The GCA Account Manager is an extension of the staff. Local issues are resolved faceto-face with professional on-site managers. Local managers are fully supported and
empowered to succeed at the site level.
Regional Managers have the autonomy to manage and run their particular operating
unit to ensure quality, client satisfaction, and fiscal responsibility. In turn, Account
Managers are empowered to run their business, i.e. individual site, to ensure ultimate
client satisfaction.
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Custodial and Related Services
Joint Review Committee
GCA Services Group builds strong communications with clients to eliminate any gaps
that can occur between perception and reality in relation to cleaning standards and
client satisfaction. We work together to develop formal and informal means of
understanding client expectations. Site-specific inspection forms are designed with the
institution’s cleaning objectives in mind. GCA will be an extension of your management
team and our goal will be not only to meet your cleaning contract expectations, but
exceed them.
Our primary feedback medium is the Joint Review Committee (JRC). During this
meeting, representatives from District management and GCA’s management team
review reports on key accomplishments, goals, issues, financial information, safety, and
cost savings. This proactive review focuses on the current financial needs and
expectations of each client, and identifies future issues, needs and initiatives.
Examples of relevant key indicators include:
 Measure Total Cost of Custodial Services – Tracked by supply costs, day porters, job
work orders.
 Measure Retention Rate – Benchmark on a quarterly basis
 On-Time Closure of Work Orders – Percentage of work orders completed on time
for the quarter. These results will be compared to the previous year's results.
 Customer Requests by Area – By month and per type of requests.
 Monthly Complaints / Repeats – Complaints by month with relation to repeat
complaints.
 Computerized Inspection System – Percentage rating by division for the quarter
with relation to the last three (3) quarters.
 Work Loss Cases (WLC) – Per quarter with relation to previous three (3) quarters, as
well as, OSHA benchmark rate.
Each JRC format is customized to the specific needs of the client. The list above contains
typical information shared at these meetings. However, the same reporting every
quarter can get tiresome and may lead to canceling the meetings. As a result GCA
managers seek ways to keep the information being shared relevant and evolving with
the ever-changing needs of the client.
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Custodial and Related Services
EMPLOYEE CALL-IN PROGRAM
GCA has a proven, effective Employee Call-In Program in operation designed to ensure
that absenteeism is covered as quickly and efficiently as possible. GCA provides a tollfree number for our call-in center that all on-site employees are required to use each day
for reporting in and out to work. This system is tied to our payroll system and places
responsibility on employees to be accountable for their time. Each morning and
afternoon a checklist is used to quickly determine where locations are not completely
staffed. The employee is paged in order to determine the reason for not reporting to
work. If it is determined that the late employee is going to be absent a relief employee
reports to that location. This process is repeated each day of the workweek.
GCA maintains a staff of additional employees, hereafter referred to as
substitutes/extras. These extras report to an established location and are assigned to
cover locations where the on-site employee is absent. In the event that no absentee
coverage is needed, the extra employees will be used to complete periodic work at
varied locations. If the contract agreement does not provide for additional staff, on-site
employees working different shifts will be used to cover absenteeism.
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Custodial and Related Services
SPECIAL EVENTS SCHEDULING PROGRAM
GCA offers a unique Special Events Scheduling Program to ensure adequate coverage
for weekday special events as well as weekend events. GCA is acutely aware of the
high volume of weekend activities that occur in schools whether school-related or
leased.
Additionally, a significant number of activities occur after school hours on weekdays. The
GCA experience in Texas has often reached over 700 activities during a typical week. In
order to respond with appropriate coverage for after school or weekend events, GCA
has developed a procedure that includes a scheduling coordinator for each District,
software, and monitoring procedures. It is the scheduling coordinator’s responsibility to
coordinate with District facility leasing personnel and on-site staff to insure coverage for
each activity. GCA employees are required to call or check in for all activities including
weekend or off-hours activities. These calls are monitored by office personnel and senior
management. The GCA emergency phone is answered 24 hours a day, 7 days a week
and provides further assurance that coverage is addressed.
TCPN
Custodial and Related Services
EMERGENCY CLEANING PROCEDURES
GCA will provide Crowley ISD key contacts, GCA’s Emergency Phone number (214-6217377) for immediate response to any emergency. GCA senior management rotate the
Emergency Phone on a weekly basis that will allow Crowley ISD to reach senior level
GCA decision makers 24 hours a day 7 days a week.
Because the custodian is usually the last person to leave a facility, it has been our
experience that GCA staff discovers many emergency or security situations. If GCA is the
successful Proposer, we would work with the client to establish appropriate contacts on
who should be alerted regarding emergency situations. GCA has office staff working in
its corporate office from 6:00AM to 1:00AM (weekdays). Additionally, staff also work
6:00AM to 12 Noon on Saturdays and 7:00AM to 10:00AM on Sundays.
The availability of employees at the corporate office provides an excellent means for
Crowley ISD administration, maintenance and building staff to contact and report any
potential emergency situations. These corporate employees, in turn, contact the
appropriate management employees and explain the situation. Management then
responds with appropriate equipment, additional staff if needed, and supervises the
situation according to the need identified. Should the emergency occur after hours
please contact GCA by dialing our Emergency Number (214-621-7377), which is always
in the hands of a member of GCA senior management. GCA staff will coordinate
immediate response by the appropriate personnel who in turn will quickly mobilize the
staffing and equipment required. All GCA senior and account management staff, use
Nextel phone/radios and all on-site day and night leads carry pagers. All day and night
leads will be able to communicate in both English and Spanish.
GCA responds at the level needed regarding specific emergency situations such as
water leaks and fires. Most of our emergency cleaning has been related to water leaks.
Our procedure begins with the removal of water as quickly and completely as possible
with water extraction vacuums. We accelerate the drying process with fans. We assist
maintenance personnel in the removal of damaged items. We also assist the client in
the prevention of mold growth. The initial emergency is followed with appropriate
cleaning.
Emergency cleaning procedures related to fire situations depend on the extent of the
event in question. Our involvement in such events has been limited to wiping clean
furniture, walls, books, etc. and treating affected areas with odor control followed by a
Johnson’s Products Company sanitizing product, Virex.
TCPN
Custodial and Related Services
SECURITY PLANS AND PROCEDURES
The interviewing and screening process involved in the selection of employees is a major
factor in not only providing a good service product but also in providing a quality, stable
workforce. As part of the selection process, GCA completes the following background
checks in order to satisfy security requirements.



Nationwide and County Check
DPS State Checks (Affidavit)
Fingerprinting using the L-1 Identity Solutions Technology provided in the
recently enacted Texas Senate Bill 9
Applicants or employees who have active warrants for their arrest charging them with
any criminal violation, who have charges pending on any criminal violation, or who have
been convicted, placed on probation, or deferred adjudication for the following
offenses are not eligible to work on school property (or school functions otherwise
included under this contract).
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Any offense against a child
Any sex offense
Any felony
Misdemeanor possession of a controlled substance within 10 years of date
of application
Any weapon offense
Theft, larceny, fraud issuance of a bad check, theft by check above the
class C misdemeanor level or more than one offense at the class C level
Alcohol offenses, including DWI, that taken together equal 2 or more or 2
when they occur within one year of each other. One DWI will not
disqualify an applicant from consideration except that they may not be
considered for a position that involves the operation of District vehicles or
the transportation of students or staff
Forgery
Altering of Official Document
Perjury
Securing executing of a document by deception
The District may in its sole discretion deem an employee ineligible as a result of
offenses not listed above if the District determines that such an action is in the best
interest of the District. GCA works closely with the District to resolve any concerns
and respond immediately to such concerns. Determinations of ineligibility shall not
be made on any basis that would violate any law prohibiting discrimination based on
ethnicity, race, creed, color, gender, age or religion.
GCA works with the clients it serves and adapts its operation to their security
program. Our experience underscores the consistent need for thorough employee
TCPN
Custodial and Related Services
screening. We will work with appropriate security personnel to support the client’s
program and maintain standards.
GCA will also include in its training program any and all procedures related to lock
down situations, drills, and evacuation procedures. GCA also trains its employees to
report any unscheduled or unusual activity on facilities’ grounds through a night
reporting system. Employees are trained to report but not intervene due to safety
concerns.
GCA places a strong emphasis on key security. We provide lock boxes at all
locations and respectfully request that all keys, with the exception of an entrance
key, be left in the building in these lock boxes.
GCA provides District security contacts with a security notebook. This notebook
contains fingerprinting results and is updated bi-annually.
Additional training for GCA employees includes ongoing training related to sexual
harassment, security of doors, energy concerns, theft, and appropriate conduct
related to students, teachers and community. All employees receive orientation that
includes the content of the GCA Employee Handbook. A sample handbook is
available upon request. All employees, after orientation, must sign an
acknowledgement sheet indicating that they have read, understood, and will
comply with the standards set out in the Employee Handbook.
TCPN
Custodial and Related Services
DRUG TESTING POLICY AND PROCEDURES
GCA Services Group (“GCA” or the “Company”) has a vital interest in maintaining a
safe, healthy, and efficient working environment. Employee drug use is counterproductive to this interest and poses serious safety risks. In order to maintain GCA's high
safety standards and to reduce accidents, GCA prohibits the use of controlled
substances by employees.
This document is the summarized version of the GCA Drug Testing Policy, which is readily
accessible to all employees. When requested, all employees should be provided a
complete copy of the Drug Testing Policy. The policy in its entirety can be obtained from
all Supervisory Personnel or downloaded from the Company Intranet (“Portal’).
An acknowledgment form shall be signed by each employee receiving the Drug Testing
Policy and/or this Summary. The documentation will be filed in the employee's
personnel file.
PROCEDURES
Drug testing, other than GCA driven, entails additional cost to the client. As required by
Crowley ISD and as permitted by law, GCA shall test each custodial employee who
performs a position, as listed on Attachment A, for evidence of the following nine
substances:
Marijuana, Cocaine, Opiates, Phencyclidine, Barbiturates, Benzodiazepines, Methadone,
Propoxyphene and Amphetamines.
A urine specimen shall be collected, and shall not be analyzed for more than the above
listed drugs.
Testing of employees for prohibited drugs shall be conducted under the following workrelated conditions:
•
•
•
•
•
Pre-employment
Post Accident
Random
Reasonable Cause
Return-to-Duty
Before a drug test is administered, employees will be asked to sign a consent form
authorizing the test and permitting release of test results to GCA Services Group. The
consent form shall provide space for employees and applicants to acknowledge that
they have been notified of the Company’s Drug Testing Policy.
The following constitutes violations of the policy.
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Custodial and Related Services
•
•
•
•
Possession of prescribed drugs that are not prescribed to the person in possession.
Possession of ANY drug that is not in a properly identified prescription container.
Use or possession of any correctly prescribed drug that is unsafe to use while
carrying out assigned duties. Employees using such drugs should contact their
supervisor before reporting to work to discuss the use of such medications. The
employee should routinely request information from his physician regarding the
possible side effects of prescribed medications.
Possession of “Look-Alike” or “Designer” drugs in any form. These drugs are not to
be used on Company property. If any questions arise as to acceptability of a
particular substance, contact your supervisor.
Any employee who is taking medication prescribed by a physician must be able to
provide a record of the prescription including the name of the medication, the
prescribing physician’s name, and limitations the prescription may place on the ability to
discharge the employee’s duties.
Compliance with the GCA Drug Testing Policy is a condition of employment. Refusal to
take a required drug test, or failure of a drug test, shall result in termination.
ACKNOWLEDGEMENT OF RECEIPT
I, _____________________________________, understand that as an employee of GCA Services
Group. I may be subject to pre-employment drug testing, post-accident drug testing,
random drug testing, reasonable cause drug testing, and return-to-duty drug testing as
described in Drug Testing Policy. I further understand that all screening tests for drugs will be
subject to careful testing procedures.
I understand that if my test indicates a confirmed positive for illegal drugs, I will not be
considered for employment, or in the event I am an employee at the time of the test I may
be subject to disciplinary action up to and including termination, in accordance with the
Drug Testing Policy.
I understand that I may request a copy of any tests taken, as part of the screening tests upon
receipt of the results by the Drug Program Manager, from the laboratory.
I understand the results of these tests and other relevant medical information may be used for
employment decisions. I hereby authorize the authorized laboratory to release results to the
GCA Services Group Drug Program Manager. I further agree to hold GCA, its agents, officers
and employees harmless from, and waive all claims existing and future for any, and all liability
(including negligence) arising in connection with the testing for drugs and/or alcohol.
This is to be signed immediately prior to hire.
AGREED TO BY: __________________________
____________________________
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Custodial and Related Services
Print Name:
WITNESS: _________________________________
Print Name:
REFUSED BY: ______________________________
Print Name:
WITNESS: __________________________________
Print Name:
Date:
____________________________
Date:
____________________________
Date:
____________________________
Date:
REASONS FOR REFUSAL:
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
TCPN
Custodial and Related Services
UNIFORM & PICTURE ID
Employee uniforms consist of either a navy GCA T-shirt or a navy GCA Smock that
include the company name and logo. Uniforms should be worn at all times while on
duty.
Name badges should be worn three inches below the shoulder seam or over the pocket.
Some positions may not require name badges.
Uniforms will be enforced as required by contract.
BU#: 91944
Name: Paula Lopez
Building: Bartlett High
Title: General Cleaner
Employee ID: B04889
TCPN
Custodial and Related Services
TRAINING PLAN AND PROCEDURES
GCA Services Group utilizes several resources for the training and development of
personnel. All employees attend internally created and conducted training classes
and/or web-based training. Our key suppliers provide additional training on chemicals
and equipment. In addition to these resources, GCA Services Group uses other outside
training seminars conducted by both industry-related companies, and sources outside
the industry. Once it has been determined that an employee is a “fit” for our
organization, he or she begins their training process with New Employee Orientation.
New Employee Orientation – Conducted by GCA training staff – Covers corporate
policies and procedures, company history, an overview of safety topics, bloodborne
pathogens, chemicals, and cleaning process.
Safety Awareness in the Workplace Program – Conducted by GCA training staff and
supervisors – A detail training of safety awareness, policy, and procedures ranging from
general safety to employee injury prevention, lockout tag-out to HAZCOM training.
Manual available upon request.
Technical Training of the key maintenance categories – Conducted by GCA training
staff – This is performed utilizing the Butchers Training Program and follows the
Tell/Show/Do concept of training adults. This program incorporates not only the task but
also the chemicals that will be used in the process. This begins the hands on portion of
GCA Services Group’s training process. GCA has a copyrighted 6 Step Training Method
that is used to train employees on technical tasks. This method insures consistency in our
training methods, delivery of service, and maximizes the safety of our employees.
Method of the Week- At the beginning of each year, a weekly schedule is distributed
company -wide that contains the list of items or tasks that are to be taught that
particular week. The Corporate Training Department, in conjunction with the Division
Training Directors, works with the Operations Managers to insure that the training is
delivered timely and accurately.
Bloodborne Pathogens Re-Training - Conducted by GCA training/risk management staff
– This training on the proper way to clean up bloodborne pathogens spills is required by
OSHA every year.
Asbestos Awareness and Safety Training - Exposure to airborne asbestos fibers can create
a potential hazard for employees. Training will be provided for employees to help them
identify asbestos containing material in Wharton ISD sites and work safely around
identified areas. Training will be at a Level 1 (OSHA) to ensure OSHA regulatory
requirements are met. All employee training/education will be documented on
standardized forms. All documentation will be retained in the employee’s safety file.
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Custodial and Related Services
Floor Care Training – Conducted by GCA training staff, supervisors, Johnson Diversey and
Lawrence sanitary – We utilize the Butchers and Lawrence hard surface, floor care,
training program, in addition to our own hands-on training programs. This training and retraining is performed using the actual chemicals, supplies, and equipment that GCA
Services Group utilizes.
Carpet Care Training – Conducted by GCA training staff, supervisors, Johnson Diversey
and Lawrence sanitary – We utilize the Butchers and Lawrence carpet care training
program in addition to our own hands-on training programs. This training and re-training
is performed using the actual chemicals, supplies, and equipment that GCA Services
Group utilizes.
Lead Training Program – Conducted by GCA training staff and supervisors – This is the
beginning training for potential entry-level supervisors who are being considered as
potential supervisory candidates. Topics covered in this class review those in the classes
above in regards to providing service but concentrate on quality assurance, client
relations and support, delegations skills, ethical conduct, effective communication skills,
how to manage employees and many other aspects of supervising the front line
personnel. All day & night leads will be able to communicate in English and Spanish.
Supervisor Training Program – Conducted by GCA training staff, human resources, and
risk management – This course is held over a sixteen (16) week period. GCA Services
Group utilizes the BSCAI program for associate members to earn their RBSM (Registered
Building Service Manager) designation. This program requires participants to thoroughly
comprehend eight volumes that cover hiring and firing practices, accounting, personnel,
training, and safety, in addition to the cleaning processes. After each section, there are
tests to ensure that the participants comprehend the material.
Supervisor Training - Conducted by GCA training staff, human resources, risk
management – This training is designed for Site Supervisors and Account Managers and
candidates that are responsible for operating an account(s) and whom have P&L,
contractual obligations, and the other responsibilities of being empowered to operate
the site(s).
Saturday Training – All supervisors and managers are required to attend quarterly training
programs that pertain to specific topics. GCA Corporate provides each of the topics to
be covered in these training classes. These classes are held in each branch at the same
time so all associates receive the same information. The department heads in each area
that the quarterly topic covers conducts these classes.
Supervisor and Manager Development –All management personnel are required to
attend at least two (2) outside training programs. These programs can pertain to a wide
variety of topics and are required to develop the managers’ knowledge and ability to
manage their area of responsibilities.
TCPN
Custodial and Related Services
CHEMICALS AND SUPPLIES
GCA routinely negotiates and works with our clients to either lease or auction any
remaining custodial equipment. For custodial supplies, GCA normally pays our clients
the cost for any unopened cases.
GCA works with approved first-tier, highest quality brand name, nationally respected
brands and distributors for all chemicals, supplies, and equipment to be utilized in
servicing TCPN’s Members. GCA does not use private label (own brand) chemicals or
supplies as National independent brands, such as JohnsonDiversey and SC Johnson,
produce superior quality products due to having bigger Research & Development
budgets and specializing in only producing chemicals and supplies. Even the largest
national custodial contractors cannot match the high quality of independent National
brands with their private label (own brand) chemicals and supplies. Many private label
(own brand) waxes and chemicals are susceptible to dilution and poor quality. National
leading brands are strictly formulated and regulated by independent third parties.
Green Seal Certified Chemicals and Supplies: GCA’s commitment to continually
improve the chemicals, supplies, equipment and cleaning methods we use is evident in
our exclusive GCA Custom Green Program created in partnership with first tier
manufacturers such as JohnsonDiversey. GCA utilizes chemicals that are manufactured
by JohnsonDiversey that meet Green Seal Standards. GCA’s close relationship with
independent companies such as JohnsonDiversey give it exclusive access to their
cutting-edge technical department that is available at all times to ensure quantities and
to assist GCA in providing the highest quality of service possible.
Cutting-Edge Equipment: Equipment manufacturers such as Advance and Noble
routinely test their improved prototype cleaning equipment in GCA’s schools and allow
for real-world testing and research. Therefore, TCPN’s Members can be assured they will
enjoy the very best cleaning products and equipment available in the marketplace.
GCA’s Green products include micro-fiber dust mops, wet mop heads, dusters, cleaning
rags, and HEPA vacuum cleaners. Micro-fiber products last longer and improve indoor
quality. GCA’s Green Cleaning training rounds out our superior offering by ensuring our
custodial staff maximize the benefits of these Green products.
TCPN
Custodial and Related Services
CHEMICALS LISTING - GREEN CERTIFIED SUPPLIES PROPOSED FOR CLEANING
Dusters
Manufacturer
Rubbermaid
Rubbermaid
Rubbermaid
Rubbermaid
Dry/Dusting
Manufacturer
Rubbermaid
Rubbermaid
Rubbermaid
Wet Mop
Manufacturer
Rubbermaid
Cloth
Manufacturer
Direct Mop Sales
Direct Mop Sales
Direct Mop Sales
Handles
Manufacturer
Rubbermaid
Rubbermaid
Bucket
Manufacturer
Rubbermaid
Rubbermaid
Laundry Net
Rubbermaid
Paper Goods
Manufacturer
Bay West
Soap
Manufacturer
Deb SBS, Inc.
Item #
Q760
Q590
Q851
Q850
Description
4’x8’ Handle
20”x40” Handle
Sleeve
Flexible Duster
Unit
each
each
each
each
Item #
L153
K157
K159
Description
24” Dust Mop Head
48” Dust Mop Head
72” Dust Mop Head
Unit
Each
Each
Each
Item #
A813-11
Description
Large Mop Head
Unit
Each
Item #
Green
Yellow
Blue
Description
General Cleaning
Restroom
Window
Unit
Each
Each
Each
Item #
H316
M116
Description
Wet Mop Handle
Dust Mop Handle
Unit
Each
Each
Item #
75800
7588-88
Description
Unit
Each
Each
Each
U210
Mop Bucket
Mop Bucket Dirty
Water
Microfiber Laundry Bag
Item #
1400
1-Ply, 96 Rolls
Unit
Case
Item #
57220
Description
Areo Blue Hand & Body Shampoo
Unit
Case
Description
Notes: All washable items including wet mops, dusting mops and clothes can be washed
approximately 300 times versus 2 to 3 times for the non-Green Certified items.
TCPN
Custodial and Related Services
SUPPLIES PROPOSED FOR GENERAL CLEANING
Trash Can Liners
Manufacturer
Tyco Plastics
Tyco Plastics
Tyco Plastics
Tyco Plastics
Paper Goods
Manufacturer
SCA
SCA
SCA
SCA
SCA
Georgia Pacific
Georgia Pacific
Georgia Pacific
Georgia Pacific
Floor Pads
Manufacturer
3M
3M
3M
3M
3M
3M
3M
3M
Johnson Diversey
Rubbermaid
Cleaning Chemicals
Manufacturer
Johnson Diversey
Johnson Diversey
Johnson Diversey
Johnson Diversey
Johnson Diversey
Diversified Lab
Procter & Gamble
Cobb Carpet
Carroll
Johnson Diversey
Johnson Diversey
Item #
LSF23333LB
LSF3036MB
LSF4046XB
LSF3858X2C
Description
23”x 33”
36”x 36”
40”x 46”
38”x 58”
Unit
Case
Case
Case
Case
Item #
TJ0922A
RK350A
290088
RK800E
MK530A
13728
26401
26301
23304
Description
Mini Jumbo 2 Ply
350’ Roll Towel
700’ Roll Towel
800’ Roll Towel
Multi-Fold
Jr. Jumbo
350’ Roll Towel
800” Roll Towel
Multi Fold
Unit
Case
Case
Case
Case
Case
Case
Case
Case
Case
Item #
53
29822
4200
7200
6472
3600
4100
4100
99042
P269
Description
General Purpose Floor Brush
120 Sand Screen
27” Beige Buffer
20” Black Stripping Pad
Doodlebug Pad Holder
27” Eraser Pad
14” White Polish Pad
20” White Polish Pad
Jon Wood Pads
Green Scrub Pad
Unit
Each
Each
Case
Each
Each
Case
Case
Case
Each
Each
Item #
4329
4972
4989
4717
3172641
1039
31973
DCCP5
81233
04441
04915
Description
Virex Germicidal Cleaner
Extraction Cleaner
Crew Multi-Purpose Restroom Cleaner
Stride All Purpose Cleaner
Glance Glass Cleaner
Chewing Gum Remover
Spic & Span Floor Cleaner
Carpet Pre-spray
Aqua Stainless Steel Cleaner
Shine-Up Furniture Cleaner
Spitfire Graffiti Remover
Unit
Case
Case
Case
Case
Case
Case
Case
Each
Each
Case
Case
TCPN
Custodial and Related Services
SUPPLIES PROPOSED FOR GENERAL CLEANING
Hand Tools/
Equipment
Manufacturer
Delta Ind.
Impact Products
Unisan
Fresh Products
Unger
Rubbermaid
Rubbermaid
Impact Products
Rubbermaid
Rubbermaid
Rubbermaid
Unisan
Rubbermaid
Impact Products
Unger
Rubbermaid
Rubbermaid
Rubbermaid
Rubbermaid
Rubbermaid
Rubbermaid
Rubbermaid
Big D
Unger
Unger
Vinyl Gloves
Manufacturer
Tradex Institutional
Tradex Institutional
Tradex Institutional
Tradex Institutional
Item #
GB0-921BW9
5032WG
932A
FR-1435
SR500
6310
2531
4701
M253
M257
M259
100
6130
204
SRB30
6110
2643-60
1314
2640
7580
6112-77
6173
169
PR45
PR25
Description
9” Trigger Spray
32oz. Plastic Bottle
Angler Flagged Broom
Lemon Supersorb Absorbent
Safety Scraper
Toilet Bowl Brush
Lobby Pro Upright Dust Pan
1 ¼” Putty Knife
24” x 5” Dust Mop Frame
48” x 5” Dust Mop Frame
72” x 5” Dust Mop Frame
Toilet Plunger
Wedge Mop Head
Toilet Bowl Mop
Safety Scrapper Blades
Wedge Mop Handle
44 Gal Utility Container
Tilt Truck
44 Gal Container Dolly
Bucket
Wet Floor Signs
Janitor Cart
Spill Kit
18” Stainless Steel Squeegee
10” Stainless Steel Squeegee
Item #
VLG5201
VMD5201
VXL5201
VSM5201
Description
Large Vinyl Gloves
Medium Vinyl Gloves
X-Large Vinyl Gloves
Small Vinyl Gloves
Unit
Each
Each
Each
Case
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Box
Each
Each
Each
Each
Each
Each
Each
Box
Each
Each
Unit
Box
Box
Box
Box
TCPN
Custodial and Related Services
SUPPLIES PROPOSED FOR WOOD FLOOR & HARD FLOOR PROCESS
Gym Floor
Manufacturer
Johnson Diversey
Johnson Diversey
Johnson Diversey
Item #
14675
5002793
4285752
Description
Jan-Wood Polyurethane
Jan-Wood Adhesion
Jan-Wood Water Base Finish
Unit
Each
Each
Each
Hard Floor
Manufacturer
Johnson Diversey
Johnson Diversey
Johnson Diversey
Spartan
Spartan
Spartan
Item #
3700
5118737
4627
0067
4890
4055
Description
Pre-Strip
Over & Under Floor Sealer
Premia Finish
Endura Strip
Upper Limits Finish
I Shine Finish
Unit
Each
Each
Each
Each
Each
Each
TCPN
Custodial and Related Services
SCHOOL EQUIPMENT LIST
Item #
RM22143G
RM22140
RM1314
RM7580Y
RM22142Y
RM29213G
RM21112-77
RM21152G
Eureka SC 886
TBL
Carpet Triever
Sanitaire
Advance
Advance
Advance
Kivac
Viper
Minuteman
Propane Cage
Tennant T-7
Advance
Advolution
Windsor
Windsor
Windsor
Windsor
Advance
Gas Blower
Minuteman
HD 3.7
Goose Neck
MTM
John Deere
Pager
Description
44 Gallon Trash Can
Brute Dolly
RBMD#1314 Utility Truck 1 CU.YD
Mop Bucket/Wringer Combo
Brute Maids Caddy
10 Quart Pail
“Caution Wet Floor Sign”
Gray Janitor’s Cart
Eureka Vacuum Model
Back Pack Trailer Blazer Lite
Carpet Triever
Carpet Spotter
High Speed Buffer 20” XP
Low Speed Pacesetter 20 SD
Aqua Pro XP
Kivac
Air Mover
Hall Vacuum
Propane Cage
Riding Scrubber
Walk-Behind Burnisher – Propane Buffer 20”
Propane Buffer 27”
Riding Scrubber – Chariot 20”
Riding Scrubber – Chariot 24”
Walk-Behind Burnisher – Propane Buffer 27”
Clipper 12 Gallon Extractor
Advance Pro XP Extractor
Gas Blower
290 15 Gallon Wet/Dry Vacuum
Belt Driven Pressure Washer HD 3.7
Trailer
3505 Hot Water Pressure Washer w Trailer
Gator with Bed Liner
Supervisor pagers – School Leads
Unit
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
Each
MANAGEMENT EQUIPMENT
TRUCK
DELL COMPUTER
OFFICE PHONE
CELL PHONE
½ Ton pick up/Management Truck
Desk top/Copier/Printer/Fax
Desk top phone with voice mail
Contract Manager/Supervisor Cell Phones
Each
Each
Each
Each
Quantity
SERVICE AGREEMENT
(Fixed Price)
AGREEMENT dated ______________ by and between _TCPN Client_ (hereinafter referred to as
“Customer”) and GCA K-12 Education Services, Inc. (hereinafter referred to as "GCA").
BACKGROUND
Based upon its extensive experience in the field, GCA is prepared to and desires to provide
Custodial/Facilities Maintenance/Grounds/Athletic Field Services to Customer as set forth in
Custodial/Facilities Maintenance/Grounds/Athletic Field Services proposal.
Customer desires to contract with GCA through The Cooperative Purchasing Network (hereinafter
referred to as TCPN), for the performance of these services to be performed on Customer’s premises.
NOW, THEREFORE, the parties hereto agree as follows:
AGREEMENT
1. Services to be Provided: GCA (or an affiliate) will provide Custodial and Related Services (hereinafter
referred to as “Services”) for Customer according to the specifications set forth in GCA’s TCPN contracted
services proposal, involving one or all of the following services: Custodial/Facilities
Maintenance/Grounds/Athletic Field Services to Customer at its facilities.
Attachment A is the TCPN Custodial/Facilities Maintenance/Grounds/Athletic Field Services proposal.
GCA’s proposal response is part of this Service Agreement.
In performing such Services, GCA will do the following:
A. Furnish a management team to ensure the Services are accomplished in accordance with the terms
and conditions set forth herein.
B. Furnish, train, manage and direct all GCA employees in the performance of Services. Customer
shall have the right, upon written notice to GCA, to require the replacement of any GCA employee
employed at the Facility whose continued presence, in the opinion of Customer, is not in the best
interest of Customer or its employees, provided such request is provided in writing and such
replacement shall not contravene any local, State or Federal law. GCA will take all measures
required by law to assure all GCA employees who provide services under this Agreement shall
comply with all applicable laws, ordinances, rules and regulations in the performance of Services
provided under this Agreement, including but not limited to, all applicable Customer policies and
procedures, rules and regulations in effect at the time, all laws governing appropriate visa and
work authorization, any and all applicable Customer policies regarding background information,
pre-employment testing and any other applicable requirements deemed appropriate by Customer.
C. Provide additional services (non-repetitive in nature) similar to, but not included in, the Services
from time to time as agreed by the parties (“Additional Services”).
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FP 7.06
2. Costs to be Paid by GCA: The following costs will be paid by GCA:
A. All wages and salaries, including regular pay and, to the extent applicable, vacation pay, sick pay,
bereavement pay and legal holiday pay for GCA’s employees working at Facility.
B. The cost of social security taxes, State and Federal unemployment insurance premiums, general
liability and umbrella insurance premiums, and workers’ compensation premiums, and, to the
extent applicable, medical, life, and dental insurance premiums (if any), other applicable fringe
benefits, related administrative costs and payroll-based Federal, State and local taxes payable on
behalf of GCA’s employees working at Facility. GCA shall indemnify and hold harmless
Customer from any claim for payment of such items relating to wages and/or salaries paid by
GCA under this Agreement.
C. The cost of a personal computer and printer for GCA’s office at Customer’s Facility.
D. The cost of any required uniforms for GCA’s employees.
E. The cost of manuals, forms, training aids, office supplies, and long-distance telephone calls
needed in performing the Services.
F. The cost of GCA’s supporting operations management, human resources, accounting, legal,
training and development and general administrative functions.
G. The cost of purchasing and/or leasing supplementary equipment.
H. The cost of maintaining and repairing all equipment needed to perform the Services, including any
equipment provided by Customer, by lease or purchase, subsequent to the commencement of this
Agreement.
I. The cost of any pre-employment drug testing for GCA employees, if required by Customer
policies (drug testing beyond GCA’s normal policy will incur an additional expense to the Client)
and procedures in effect as of the date of this Agreement and applicable law.
J. GCA’s proposal price includes wood floor service (screen and apply finish) for existing district
wood floors one time per year. Any new wood floor square footage added after start of service
will be billed at a square foot rate.
K. The cost of commencing the Services per Section 4 (D).
L. Removal of any hazardous waste introduced by GCA.
3. Costs to be Paid by Customer: The following costs will be paid by Customer:
A. The costs of utilities and electric power used by GCA to accomplish the Services.
B. The provision of a suitable office, office furnishings and secure equipment storage space at
Customer’s facility.
C. The cost of all waste removal and disposal from Customer’s facility. The cost of waste containers,
2
FP 7.06
compacters, bins, cans, bailers, shredders, dumpsters and related receptacles used to temporarily
store or process waste at Customer’s facility.
4. Payments to GCA by Customer: In consideration of GCA’s performance of its obligations under this
Agreement, Customer shall make payments to GCA as described below:
A. Contract Price: The annual contract price shall be $__________. These amounts can only be
adjusted at each one (1) year maturity date, by CPI and by the addition or deletion of additional
services and square footage since our price is based on square footage serviced. The Contract
Price shall be paid in twelve (12) equal monthly installments (“Monthly Payments”) in the amount
of $__________ which will be billed at the beginning of the month in which the Services are to
be rendered. Additional Services will be invoiced at the beginning of each month for such
Services provided during the prior month.
TCPN:
The TCPN 2% fee applies to “basic custodial services” only. This annual agreement for turn-key custodial,
facilities maintenance, grounds/athletic field service is: $_____________ and annual escalated increases as
outlined in section 4C. “Contract Price Adjustments”.
A. Contract Price: The annual contract price shall be $_____________ and can only be adjusted by
CPI and either the addition or deletion of additional services, square footage, or acreage since our
price is based on square footage and acreage serviced. GCA will request annual CPI and any
other mutually agreed upon price adjustments unless amended in accordance with Subsection 4
(C) below (“Contract Price”). The Contract Price shall be paid in twelve (12) equal monthly
installments (“Monthly Payments”) of $__________________ which will be billed at the
beginning of the month in which the Services are to be rendered. Additional Services will be
invoiced at the beginning of each month for such Services provided during the prior month.
B. Payment Terms: The Monthly Payments and payments for Additional Services shall be either (i)
hand delivered to GCA’s Site Manager (or another nominee of GCA) from an authorized
employee of Customer; (ii) made by electronic transfer to the GCA’s designated bank account or
(iii) delivered to an address provided by GCA. The first such Monthly Payment shall be made by
the end of the month in which this Agreement commences and each subsequent Monthly Payment
shall be made fifteen (15) days from the date of invoice. Each payment for Additional Services
will be made no later than net 15 days from date of invoice.
Optional Discount for Early Payment: GCA proposes to provide a ½ of one percent discount
(.005) for the full Monthly payment provided TCPN client will allow GCA to bill on the 1st of
each month and payment would be received in hand (electronically or by physical check) of the
same month. Payments made after the 10th of the same month would be made at the full monthly
rate. This billing would be based on regular monthly contract services at the first of the month.
Any additional custodial square footage, maintenance services or acreage added during the month
would be billed on the first of the following month and that invoice would include the partial
billing and the full monthly billing. Additional work order requests for special or emergency
services, coverage for leased events, etc. would be billed the month following completion and
would be paid at the full amount. This discount proposal applies only to regular monthly contract
services.
3
FP 7.06
C. Contract Price Adjustments: The Contract Price shall be adjusted as follows:
i. Annual CPI Adjustment: Customer agrees to pay GCA the monthly Proposal price as adjusted
each year based upon the following formula:
First Year (2011) contract price per sq. ft.
Second Year contract price per sq.ft. =
(Year 1 proposal price x 1 + % CPI Year End 2012)
Third Year contract price per sq.ft. =
(Year 2 proposal price x 1 + % CPI Year End 2013)
Fourth Year contract price per sq. ft. =
(Year 3 proposal price x 1 + % CPI Year End 2014)
Fifth Year contract price per sq. ft. =
(Year 4 proposal price x 1 + % CPI Year End 2015)
The Consumer Price Index (CPI) is defined as the U.S. Department of Labor, Bureau of Labor
Statistics Consumer Price Index for all Urban Consumer (CPI-U) U.S. City Average, DallasFort Worth, 2008. Index Item “All Item”, Dallas-Fort Worth: 12-month. Percent Change.
This report is identified by the Bureau of Labor Statistics as Report Code #9140.
CPI to be used is the Consumer Price Index (CPI) during the contiguous twelve (12) month period
immediately predating the first day of the current annual period. Should the applicable CPI-U
over the most recently published twelve (12) month period decrease, the Contract Price shall not
change from the previous annual period.
ii. Change in Tax Rates or Minimum Wage Rate: In the event of a change in social security taxes
or the Federal or State unemployment taxes, or the imposition of new Federal, State or local
payroll taxes applicable to any of GCA’s employees, the Contract Price shall be changed by the
projected change in costs to GCA. In the event of a change in the Federal, State or local minimum
wage rates applicable to any of GCA’s employees, the labor cost portion of the Contract Price
shall be changed by the percentage increase in the minimum wage rates. Any such changes shall
be discussed with Client and if agreed upon will be effective from the date such cost changes went
into effect.
iii. Unionization: In the event of any increases in wages for GCA’s employees providing the Services
as a result of the unionization of such employees, the Contract Price, shall be changed by the projected
change in costs to GCA from the date of such change in wages and/or benefits. However, in the event
Customer does not agree to such change in wages and/or benefits, Customer may cancel this
Agreement upon seven (7) days notice to GCA.
iv. Change in Services: Should Customer request a change in Services for reason of opening new
units or buildings or permanent closings of units or buildings or a change tasks or frequencies to
be performed or a significant change in the activity or use of Customer’s Facility, and should such
change result in a change of costs to GCA, the Contract Price and the Monthly Payments shall be
changed by the projected change in costs to GCA, such changes taking effect from the date of the
change in Services.
v. Slow Payment: In the event that Customer does not make payments on or before the dates due
under this Agreement, Customer shall pay interest at the rate of one and one-half percent (1.5%)
per month (provided that if such rate exceeds the maximum permitted by law, then at the highest
FP 7.06
4
lawful rate) on overdue, undisputed amounts and unless all undisputed overdue amounts are paid,
GCA may, at its option, terminate this Agreement at any time after giving seven (7) days’ prior
written notice to Customer unless all overdue amounts are paid on or before the end of the notice
period.
5. Term and Termination of Agreement:
A. Initial Term: The term of this Agreement shall commence on the ____ day of ____, 20__ and
shall continue until _______, 20__ (“Initial Term”). Thereafter, and upon governing body
approval, this Agreement will automatically extend for four (4) additional terms of 1 year each for
a total of five (5) years, unless either party provides written notice at least ninety (90) days prior to
the expiration date of the Initial Term or any Renewal Term, as the case may be, to the other party
of its election not to renew the Agreement.
B. Termination for Unsatisfactory Service: If, in the sole reasonable opinion of Customer, GCA is
not performing the Services in accordance with the requirements of this Agreement, and Customer
desires to terminate this Agreement, Customer must give GCA thirty (30) days written notice of
its intention to terminate this Agreement if such service deficiencies are not corrected within that
time (the “Cure Period”), which notice shall specify the service areas in question. On or before
the end of the thirty (30) day Cure Period, Customer shall reasonably determine that either (i) the
service deficiencies have been corrected, in which case the Agreement will continue in full force
and effect subsequent to the Cure Period, or (ii) the service deficiencies have not been corrected,
in which event Customer may, by further written notice, terminate this Agreement sixty (60) days
from the end of the Cure Period. In the event that Customer does not act pursuant to either (i) or
(ii) above, the service deficiencies shall be deemed corrected and the Agreement shall continue in
full force and effect thereafter.
C. Termination for Material Change in Financial Condition: In the event a petition in bankruptcy is
filed by or against either party which is not dismissed within 30 days thereafter, or if either party
shall be adjudicated as bankrupt or insolvent, or shall file any petition or answer seeking any
reorganization, composition, readjustment, liquidation or similar relief under any present or future
statutes, law or regulation, or shall seek or consent to or acquiesce in the appointment of any
trustee, or shall make any general assignment for the benefit of creditors, or shall admit in writing
its inability to pay its debts generally as they become due, then the other party may immediately
terminate this Agreement in whole or in part.
6. Insurance:
A. Insurance to be carried by GCA: GCA shall procure and maintain during the term of this
Agreement, at GCA’s sole expense, the following insurance:
i. GCA’s Employee Safety Program (in lieu of Texas Worker’s Comp; GCA is self-funded)
and Employer’s Liability Insurance covering obligations imposed by federal and state
statutes with jurisdiction over GCA’s employees.
ii. Property Insurance covering GCA’s personal property now or hereafter located on
Customer’s Facility against “All Risk” of Loss within an amount at least equal to
replacement value. “All Risk” shall mean at a minimum coverage for Special Causes of
Loss perils.
5
FP 7.06
iii. Commercial General Liability Insurance providing coverage for GCA’s operations with
minimum limits of liability not less than the limits shown below:
Limits:
General Aggregate:
Products-Completed Operations Aggregate
Personal and Advertising Injury
Each Occurrence
Fire Damage (any one fire)
Medical Expense (any one person)
$2,000,000
$1,000,000
$1,000,000
$1,000,000
$ 100,000
$
5,000
iv. Umbrella Liability Insurance providing excess coverage over the underlying Commercial
General Liability and Employers Liability policies with a limit of $25,000,000 per
occurrence/aggregate.
v. Employee Dishonesty Coverage for the acts of GCA’s employees in an amount no less
than $1,000,000.
GCA shall, at Customer’s request, furnish a Certificate of Insurance to Customer clearly
evidencing this coverage.
B. Waiver of Rights of Recovery and Waiver of Rights of Subrogation.
Customer and GCA waive all rights of recovery against the other for loss or damage covered by
any property insurance maintained by Customer or GCA.
Customer and GCA further waive all rights of subrogation against each other for loss or damage
covered by any insurance maintained by Customer or GCA.
If any of the policies of insurance required under this contract require an endorsement to provide
for the waiver of subrogation set forth above, then Customer and GCA, as the case may be, will
cause them to be so endorsed.
7. Indemnification: GCA agrees to indemnify, hold harmless and defend Customer, its employees, and
related entities from and against any and all liability for loss, damage or expense for which
Customer may be held liable by reason of injury (including death) to any person (including GCA’s
employees) or damage to any property which results from GCA’s negligence or tortuous
misconduct arising out of or in any manner connected with the Services described in Attachment
A hereto, except to the extent due to any act, omission, negligence or strict liability of Customer
or any of its employees, subcontractors or third parties. Customer agrees to indemnify, hold
harmless and defend GCA and its employees and related entities from and against any and all
liability for loss, damage or expense for which GCA may be held liable by reason of injury
(including death) to any person (including Customer’s employees) or damage to any property
which results from Customer’s negligence or tortuous misconduct arising out of or in any manner
connected with the Services described in Attachment A hereto, except to the extent due to any act,
omission, negligence or strict liability of GCA or any of its employees, subcontractors or third
parties. In no event shall either party be liable to the other: (a) for loss of profits, injury to
business goodwill or other consequential or incidental damages, or (b) for any other claim or
liability arising out of or relating to the Services or this Agreement in an aggregate amount which
exceeds the amount actually paid by Customer for the Services under this Agreement during the
FP 7.06
6
six month period immediately preceding the event giving rise to such claim or liability. A party
seeking indemnity for any third party claim must promptly notify the other party after becoming
aware of any such claim in order to be indemnified for such claim.
8. Force Majeure: Neither party shall be liable for the failure to perform their respective obligations under
this Agreement when such failure is caused by fire, explosion, water, act of God or unavoidable
accident, civil disorder or disturbance, strikes, vandalism, war, riot, sabotage, weather or energy
related closings, governmental rules or regulations, or like causes beyond the reasonable control
and without the fault or negligence of such party, or for real or personal property destroyed or
damaged due to such causes.
9. Ancillary Commitments and Responsibilities:
A. Joint Review Committee. A Joint Review Committee shall be formed and comprised of at least
three (3) persons from Customer and three (3) persons from GCA. The purpose of the Committee
will be to review the performance by GCA of the Services and facilitate regular communication
between Customer and GCA regarding the Services. This Committee shall hold its first meeting
not later than thirty (30) days from the commencement of this Agreement and thereafter shall have
regular quarterly meetings, or at whatever timeframe Rockwall ISD prefers.
B. Confidential and Proprietary Information: Customer may provide GCA and its employees/agents
with access to proprietary and confidential business, financial and technical information
(hereinafter “Confidential Information”) as deemed reasonably necessary by Customer for GCA to
carry out its obligations under this Agreement. GCA agrees, on behalf of its officers, agents,
directors and employees, to hold in strictest confidence all such Confidential Information that is
provided by Customer or that GCA becomes aware of as a result of the Services provided under
this Agreement. GCA further agrees that any and all Confidential Information provided to GCA
by Customer under this Agreement, as well as any documents or data prepared by GCA which
reflect such Confidential Information, shall remain the sole property of Customer and cannot be
used by GCA for any activity outside of this Agreement, except with the express written consent
of Customer. GCA further agrees that it shall not disclose, transfer, self-publish or otherwise
make to any other person or entity any such Confidential Information without the prior written
consent of Customer, except as required by law.
C. Independent Contractor: The parties agree that in all aspects their relationship will be that of an
independent contractor, and that neither party will act or represent that it is acting as an agent or
incur any obligation on the part of the other party.
D. Employment Commitment: GCA and Customer agree that at no time during the term of this
Agreement, and for a period of two (2) years immediately following the termination or expiration
of this Agreement, will either call upon or solicit any of the other’s management personnel for the
purpose of employing, hiring, or otherwise interfering with the contractual relationship of the
other’s management personnel, nor will they in any way directly or indirectly, for themselves or
on behalf of, or in conjunction with any other person, firm, partnership, corporation or association,
solicit, hire, employ or take away any of the other’s management personnel during the term of this
Agreement and for two (2) years immediately following the termination or expiration of this
Agreement. For purposes of this Section, “management personnel” shall include the following
position titles of Customer:____________________________________________________ ; and
the following position titles of GCA: Day Manager, Night Manager, Site Manager, Assistant Site
Manager, Administrative Assistant, Area Manager, Regional Manager, Regional Vice President
7
FP 7.06
and Sales Director.
E. Non-Discrimination: GCA agrees that it is an equal opportunity employer and it shall not
discriminate against any of its employees or applicants for employment on the basis of race, color,
creed, sex, national origin, age or any other protected factor.
10. Miscellaneous Provisions:
A. Severability: If any provision of this Agreement is held invalid for any reason, the other
provisions of this Agreement will remain in effect, insofar as consistent with law.
B. Interpretation and Applicable Law: This Agreement has been negotiated at arm’s length between
the parties hereto, both of which are sophisticated and knowledgeable in the matters dealt with in
this Agreement. Accordingly, any rule of law or legal decision that would require ambiguities in
this Agreement to be interpreted against the party that drafted it are not applicable and are hereby
waived. This Agreement shall be subject to, and enforceable under, the laws of the State in which
Services are performed. Any dispute arising out of this Agreement shall be submitted to a court of
competent jurisdiction in the State in which Services are performed. GCA and Customer agree
that attorney’s fees and costs shall be awarded to the prevailing party in a dispute arising out of
this Agreement
C. Binding: This Agreement shall inure to and bind all parties, their successors, assigns, agents or
representatives.
D.
Waiver:
1. No Waiver in Failure to Exercise Right: No failure to exercise and no delay in exercising any
right, power or privilege under this Agreement will operate as a waiver thereof, nor will any single
or partial exercise of any right, power or privilege under this Agreement preclude any further
exercise of the same or any other right, power or privilege hereunder.
2. No Oral Waiver: No oral waiver of any provision of this Agreement shall be effective unless
made in writing and signed by the party to be bound.
E. Survival: The indemnification provision in Section 7 and each representation, covenant and
warranty of the parties shall survive the termination or expiration of this Agreement.
F Authorization: GCA and Customer represent and warrant that each has full corporate power
to make, execute and deliver this Agreement; and neither the execution nor delivery of this
Agreement nor the consummation of any transaction contemplated hereby has constituted or
resulted in, or will constitute or result in, a default or violation of any term or provision of any
document or instrument to which GCA or Customer is a party or by which their respective assets
are bound.
G. Entire Agreement: This Agreement contains the entire agreement between the parties. All
prior negotiations between the parties are merged in this Agreement, and there are no
understandings or agreements other than those incorporated or referred to herein. This Agreement
may not be modified except by an instrument in writing signed by both parties. This Agreement
may not be assigned by either party without the written consent of the other party. Such consent
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FP 7.06
shall not be unreasonably withheld.
H. Headings: The headings of the sections or Sections herein are for convenience only and shall
not restrict or affect the meaning or application of any provision.
I.
Notices: All notices, requests, demands, and other communications hereunder shall be in writing
and shall be deemed to have been duly given if delivered personally or if sent by courier,
registered or certified mail, return receipt requested, properly addressed and postage prepaid, or by
overnight mail by a reputable carrier, and addressed as follows:
GCA:
Buddy Helton, President
4726 Western Avenue
Knoxville, TN 37921
With a copy to:
GCA Services Group, Inc.
1350 Euclid Avenue Ste. 1500
Cleveland, OH 44115 -1832
Attention: President & CEO
Customer:
TCPN Member
or at any other address as may be given by either party to the other by notice in writing pursuant to
the provisions of this Section.
11. Execution of Contract: The parties to this Agreement have executed this Agreement as of the day and
year first written above.
GCA K-12 EDUCATION SERVICES, INC.
CUSTOMER
By______________________________________ By________________________________
Title____________________________________
Title_______________________________
Date____________________________________
Date_______________________________
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FP 7.06
ATTACHMENT A
Copy of TCPN Contract Proposal
10
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ATTACHMENT A (Continued)
Excluded Areas
The following areas are excluded from the specifications and GCA will not be required to, and will not,
provide Services for such areas.
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FP 7.06
ATTACHMENT A (Continued)
Schedule for Services
A. GCA will provide the Services to Customer in the frequency described in Attachment A.
B. GCA will observe the same holiday, vacation and closure schedule as the Customer, but
there will be no reduction in the Contract Price as a result of such observance.
C. The scheduling for Additional Services and/or special services will be agreed to as they are
identified.
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FP 7.06
TAB 6 – PRICING
General Pricing Terms
Electronic Price Lists
•
Respondents must submit products, services, warranties, etc. in price list.
•
Prices listed will be used to establish the extent of a manufacturer’s product lines,
services, warranties, etc. that are available from a particular bidder and the pricing per
item.
•
Electronic price lists must contain the following: GCA does not use electronic price lists as we offer customized pricing.
•
Manufacturer part #
•
Vendor part # (if different from manufacturer part #)
•
Description
•
Manufacturers Suggested List Price and Net Price
•
Net price to TCPN (including freight)
•
Media submitted for price list must include the respondents’ company name, name of the
solicitation, and date on CD, DVD or Flash Drive (i.e. Pin or Jump Drives).
•
Please submit price lists and/or catalogs in electronic form only.
Not to Exceed Pricing
•
•
TCPN requests pricing be submitted as not to exceed for any participating entity.
Unlike fixed pricing the awarded vendor can adjust submitted pricing lower if needed but,
cannot exceed original pricing submitted for solicitation. GCA has submitted a Deviation to request the ability
to charge either above or below our reference pricing submitted. The BuyBoard allows this flexibility and that has allowed
for half of GCA's current 18 Texas K-12 references to be BuyBoard clients. TCPN will benefit from allowing this Deviation.
Vendor must allow for lower pricing to be available for similar product and service
purchases.
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Specific Pricing Terms
•
$1.35
The cost per square foot to achieve Level 3 cleaning would be: _______________.
•
$1.35
The additional cost to achieve Level 2 would be___________________.
(Use an additional sheet to identify the frequency of services.
•
Please see attached detailed pricing.
Additional custodian services can be provided at a cost per hour of:____________.
•
Please see attached detailed pricing.
Addition supervisor services can be provide at a cost per hour of: _____________
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Supplies:
Contractor will supply all paper products-facial tissue, paper towels, toilet tissue, dispensers,
etc. and trash can liners. Contractor will supply all hand sanitizer, floor wax, hand soap,
cleaning tools, chemicals for cleaning, and chemicals for pest/termite control. All equipment
such as custodial carts, step stools, ladders, and other necessary equipment will be
supplied by the Contractor. Light bulbs and other small hardware items such as chair glides
that are replaced on a regular basis will also be the responsibility of the Contractor.
•
Supply a complete list of all supplies with pricing including brand and model.
•
Please include a statement as to how you plan to deal with the entity’s existing
equipment and supplies. This should include either a procedure for disposing of
the equipment and/or a procedure for buying the supplies and/or equipment
Page 29 of 34
TAB 7 – MISCELLANEOUS
This solicitation is primarily concerned with custodial services but TCPN realizes that many fullservice firms also provide additional services.
In this section you may include descriptions and pricing structure for other services such as
Maintenance and/or grounds upkeep.
Please include any additional products and/or services not included in the scope of the
solicitation you think will enhance and add value to this contract for TCPN participating
agencies.
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TAB 8 - REQUIRED DOCUMENTS
DOC #1
Clean Air and Water Act / Debarment Notice
DOC #2
Contractors Requirements
DOC #3
Antitrust Certification Statements
Page 31 of 34
DOC #1
Clean Air and Water Act & Debarment Notice
I, the Vendor, am in compliance with all applicable standards, orders or regulations issued
pursuant to the Clean Air Act of 1970, as Amended (42 U.S. C. 1857 (h), Section 508 of the
Clean Water Act, as amended (33 U.S.C. 1368), Executive Order 117389 and Environmental
Protection Agency Regulation, 40 CFR Part 15 as required under OMB Circular A-102,
Attachment O, Paragraph 14 (1) regarding reporting violations to the grantor agency and to the
United States Environment Protection Agency Assistant Administrator for the Enforcement.
____________________________________________________________________________
I hereby further certify that my company has not been debarred, suspended or otherwise
ineligible for participation in Federal Assistance programs under Executive Order 12549,
“Debarment and Suspension”, as described in the Federal Register and Rules and Regulations
GCA K-12 Education Services, Inc.
Potential Vendor: __________________________________________________________
Senior Region Vice President of Operations
Title of Authorized Representative: _____________________________________________
11651 Plano Road - Suite 200, Dallas, Texas 75243
Mailing Address: ___________________________________________________________
Signature: ________________________________________________________________
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DOC #2
CONTRACTOR REQUIREMENTS
Contractor Certification
Contractor’s Employment Eligibility
By entering the contract, Contractor warrants compliance with the Federal Immigration and
Nationality Act (FINA), and all other federal and state immigration laws and regulations. The
Contractor further warrants that it is in compliance with the various state statues of the states
it is will operate this contract in.
Participating Government Entities including School Districts may request verification of
compliance from any Contractor or subcontractor performing work under this Contract.
These Entities reserve the right to confirm compliance in accordance with applicable laws.
Should the Participating Entities suspect or find that the Contractor or any of its
subcontractors are not in compliance, they may pursue any and all remedies allowed by law,
including, but not limited to: suspension of work, termination of the Contract for default, and
suspension and/or debarment of the Contractor. All costs necessary to verify compliance are
the responsibility of the Contractor.
The offeror complies and maintains compliance with the appropriate statutes which requires
compliance with federal immigration laws by State employers, State contractors and State
subcontractors in accordance with the E-Verify Employee Eligibility Verification Program.
Contractor shall comply with governing board policy of the TCPN Participating entities in
which work is being performed
__________________________________________________________________________
Fingerprint & Background Checks
If required to provide services on school district property at least five (5) times during a
month, contractor shall submit a full set of fingerprints to the school district if requested of
each person or employee who may provide such service. Alternately, the school district may
fingerprint those persons or employees. An exception to this requirement may be made as
authorized in Governing Board policy. The district shall conduct a fingerprint check in
accordance with the appropriate state and federal laws of all contractors, subcontractors or
vendors and their employees for which fingerprints are submitted to the district. Contractor,
subcontractors, vendors and their employees shall not provide services on school district
properties until authorized by the District.
The offeror shall comply with fingerprinting requirements in accordance with appropriate
statutes in the state in which the work is being performed unless otherwise exempted.
Contractor shall comply with governing board policy in the school district or Participating
Entity in which work is being performed
__________________________________________________________________________
Business Operations in Sudan, Iran
In accordance with A.R.S. 35-391 and A.R.S. 35-393, the Contractor hereby certifies that the
contractor does not have scrutinized business operations in Sudan and/or Iran.
_________________________________________
Signature of Respondent
July 8, 2011
__________________________________________
Date
Page 33 of 34
DOC #3
ANTITRUST CERTIFICATION STATEMENTS
(Tex. Government Code § 2155.005)
I affirm under penalty of perjury of the laws of the State of Texas that:
(1) I am duly authorized to execute this contract on my own behalf or on behalf of the
company, corporation, firm, partnership or individual (Company) listed below;
(2) In connection with this bid, neither I nor any representative of the Company has
violated any provision of the Texas Free Enterprise and Antitrust Act, Tex. Bus. & Comm. Code
Chapter 15;
(3) In connection with this bid, neither I nor any representative of the Company has
violated any federal antitrust law; and
(4) Neither I nor any representative of the Company has directly or indirectly communicated any
of the contents of this bid to a competitor of the Company or any other company, corporation,
firm, partnership or individual engaged in the same line of business as the Company.
GCA K-12 Education Services, Inc.
Vendor _____________________________
_____________________________
Bidder __________________________
Signature
Juan Vasquez
__________________________
Printed Name
_____________________________
K-12 Senior Sales Director
___________________________
Position with Company
11651 Plano Road - Suite 200
Address____________________________
Authorizing Official
Dallas, Texas 75243
____________________________
____________________________
___________________________
Signature
972-834-5503
Phone ____________________________
Tim Henson
___________________________
Printed Name
214-355-7099
____________________________
Senior Region Vice President of Operations
___________________________
Position with Company
Fax
Page 34 of 34