Role Description
Cluster Manager/Team Leader,
Sentence Administration
Cluster
Justice
Division/Branch/Unit
Corrective Services NSW (CSNSW), Corrections Strategy & Policy,
State-wide Administration of Sentences & Orders, Sentence
Administration Corporate
Location
Sydney,Bathurst, Cessnock, Silverwater, Long Bay, Kempsey, Goulburn
and Windsor Clusters
Classification/Grade/Band
Clerk Grade 7/8
ANZSCO Code
599999
Role Number
Multiple for SSA and 18857 (SAC) &
PCAT Code
3281119192
Date of Approval
19/11/2015 (based on CSNSW Operational generic)
Agency Website
http://www.justice.nsw.gov.au/corrective-services
Primary purpose of the role
Manage the day-to-day provision of high quality, professional and timely Sentence Administration service
delivery within a correctional operational area, to key stakeholders including correctional centers, court
complexes, Community Corrections staff, the public, and government and non-government agencies from
NSW and external jurisdictions.
Key accountabilities

Provide advice on and deliver individually and as part of a work team, high quality and efficient
specialist correctional administrative services in Sentence Administration and related areas.
 Monitor and control Sentence Administration procedures, operations, and activities, ensuring absolute
accuracy of information; compliance with legislative and policy requirements; and the promotion and
maintenance of a high standard of service delivery.
 Provide advice and recommendations to senior management to ensure sound decision making on
administrative functions, practices and procedures, via the preparation of reports and statistics, and the
completion of compliance checks. .
 Ensure that staff are trained, developed and are conversant with current procedures, and that best
practice is followed by staff at cluster facilities and corporate units.
 Develop and maintain effective systems and processes in line with legislative and policy requirements
for the effective operation of all sentence administration units and work areas. Resolve enquiries from
internal and external stakeholders, relating to the administration of sentences and orders in a timely
and professional manner.
 Prepare and edit a range of written material including Briefing Notes, submissions, reports, and
specialized correspondence such as jurisdictional transfers on behalf of the business unit for review by
senior management and internal and external stakeholders.
 Establish and maintain communication networks and provide prompt detailed advice and support to key
stakeholder within the Criminal Justice system, including but not limited to: Community Offender
Services, Court Escort Security Units, Court Registries and Correctional Centre Management Teams,
and interstate and Federal authorities.
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
Respond to legislation changes and operational demands by contributing to the continuous
improvement and development of sentence administration procedures, documents and resources
including the Sentence Administration Manual, business unit task lists, and electronic templates and
guidelines. Ensure effective management, including human resource, logistics, financial and budgetary
management within the Cluster or head office business unit.
Key challenges



Balance competing demands while still providing quality administrative services in a pressured / high
volume environment.
Meet operational and customer needs and expectations while complying with privacy and other
legislative restrictions.
Developing the breadth of legislation and operational understanding needed in the role.
Key relationships
Who
Why
Internal
Director

For guidance and provision of expert information on sentence
administration matters.
Manager

For reporting and guidance and provision of expert information on
administrative / operational matters.
Staff / Work Team

For performance management, supervision and provision of advice,
compliance and gathering information
Other CSNSW business areas

For exchanging operational information and for providing advice, and
services.
Peers in State-wide Administration of
Sentences & Orders

For exchanging information
administrative practice
Clients/customers

Identify needs, communicate services and resolve issues
Courts & Tribunal Services

For seeking clarification on warrants and orders and related matters.
Customers/stakeholders

Monitor, direct and address enquiries
Other NSW, interstate and Federal
government organisations

For exchanging relevant information and facilitating jurisdictional
offender transfers.
and
knowledge
in
relation
to
External
Role dimensions
Decision making


The role is responsible for decisions relating to staffing issues, including recruitment action, within the
provisions of CSNSW policy, Public Sector wide policies and relevant legislation.
The role is also responsible for the allocation of resources within the team and negotiation with other
managers within Sentence Administration and Department of Justice for staff members to work across
different areas.
Role Description Team Leader, Sentence Administration
Corporate
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

The role is accountable for the efficient delivery of team functions and the development and implementation
of innovations and new initiatives.
The role operates autonomously in relation to its core business. It may consult with the Manager Sentence
Administration Corporate and Regional Manager State Wide Administration of Sentences and Orders
where higher level guidance is required about complex issues and processes.
Reporting line
Manager Sentence Administration Corporate or Regional Manager State-Wide Administration of sentences
and Orders
Direct reports
Senior Administration Clerk
Administration Clerk
Essential Requirements

Current Drivers Licence and be able to travel within the Cluster, Region and State as required
Role Description Team Leader, Sentence Administration
Corporate
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Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework
Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.
NSW Public Sector Capability Framework
Capability Group
Capability Name
Level
Display Resilience and Courage
Intermediate
Act with Integrity
Adept
Manage Self
Adept
Value Diversity
Intermediate
Communicate Effectively
Adept
Commit to Customer Service
Intermediate
Work Collaboratively
Intermediate
Influence and Negotiate
Intermediate
Deliver Results
Adept
Plan and Prioritise
Intermediate
Think and Solve Problems
Intermediate
Demonstrate Accountability
Intermediate
Finance
Foundational
Technology
Intermediate
Procurement and Contract Management
Foundational
Project Management
Intermediate
Manage and Develop People
Intermediate
Inspire Direction and Purpose
Intermediate
Optimise Business Outcomes
Intermediate
Manage Reform and Change
Foundational
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be expected
at that level and should be reviewed in conjunction with the role’s key accountabilities.
Role Description Team Leader, Sentence Administration
Corporate
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NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
Personal Attributes
Adept
 Look for and take advantage of opportunities to learn new
skills and develop strengths
 Show commitment to achieving challenging goals
 Examine and reflect on own performance
 Seek and respond positively to constructive feedback and
guidance
 Demonstrate a high level of personal motivation
Adept
 Tailor communication to the audience
 Clearly explain complex concepts and arguments to
individuals and groups
 Monitor own and others' non-verbal cues and adapt where
necessary
 Create opportunities for others to be heard
 Actively listen to others and clarify own understanding
 Write fluently in a range of styles and formats
Intermediate
 Support a culture of quality customer service in the
organisation
 Demonstrate a thorough knowledge of the services provided
and relay to customers
 Identify and respond quickly to customer needs
 Consider customer service requirements and develop
solutions to meet needs
 Resolve complex customer issues and needs
 Co-operate across work areas to improve outcomes for
customers
Adept
 Take responsibility for delivering on intended outcomes
 Make sure team/unit staff understand expected goals and
acknowledge success
 Identify resource needs and ensure goals are achieved within
budget and deadlines
 Identify changed priorities and ensure allocation of resources
meets new business needs
 Ensure financial implications of changed priorities are explicit
and budgeted for
 Use own expertise and seek others' expertise to achieve
work outcomes
Intermediate
 Perform basic research and analysis which others will use to
inform project directions
 Understand project goals, steps to be undertaken and
expected outcomes
 Prepare accurate documentation to support cost or resource
estimates
 Participate and contribute to reviews of progress, outcomes
and future improvements
 Identify and escalate any possible variance from project
plans
Manage Self
Relationships
Communicate
Effectively
Relationships
Commit to Customer Service
Results
Deliver Results
Business Enablers
Project Management
Role Description Team Leader, Sentence Administration
Corporate
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NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
People Management
Intermediate
 Ensure that roles and responsibilities are clearly
communicated
 Collaborate on the establishment of clear performance
standards and deadlines in line with established performance
development frameworks
 Develop team capability and recognise and develop potential
in people
 Be constructive and build on strengths when giving feedback
 Identify and act on opportunities to provide coaching and
mentoring
 Recognise performance issues that need to be addressed
and work towards resolution of issues
Manage and Develop People
Role Description Team Leader, Sentence Administration
Corporate
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