KB 120226
DIGIPASS Native Bridge is not detected by the
browser when using DIGIPASS 870 in connected
mode.
Creation date: 04/07/2016
Last Review: 6/07/2016
Document type: FAQ
Revision number: 2
Security status: EXTERNAL
Summary
Even though the DIGIPASS Native Bridge is installed on the machine, the browser
asks to install the DIGIPASS Native Bridge software.
The root cause is a DNS resolving problem by the Internet Provider.
This issue has been seen with internet provider Proximus.
Problem Details.
When the browser tries to connect to the DIGIPASS Native Bridge, it will first try to
resolve the name localhost.vdsnb.com to the IP address 127.0.0.1; via the DNS
services.
With Internet Provider Proximus, this DNS resolving can fail.
To confirm that the problem is a DNS problem caused by the internet provider, you
can run the following test:
•
For Windows
a) Press the Windows button
together with the letter r
In the Run Window type the command cmd to open a commandline window
Press the “OK” button
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 1 of 14
b) Type the command ping localhost.vdsnb.com
If the command succeeds, the problem is not the one described in this article.
If the command fails, you get the message shown in the screenshot below.
Continue to step c):
c) Type the command nslookup localhost.vdsnb.com 8.8.8.8
If this command can resolve the name to IP address 127.0.0.1; it means there
is a problem with the default DNS servers of the provider.
The output of the command will look like this:
a) For MAC
a) Press the Mac button
window.
together with the letter t, to open a terminal
b) Type the command ping localhost.vdsnb.com
If the command succeeds, the problem is not the one described in this article.
If the command fails, you get the message shown in the screenshot below.
Continue to step c):
c) Type the command nslookup localhost.vdsnb.com 8.8.8.8
If this command can resolve the name to IP address 127.0.0.1; it means there
is a problem with the default DNS servers of the provider.
The output of the command will look like this:
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 2 of 14
Problem Solution.
We advise you to open a support ticket with your Internet provider.
At the end of this article we will provide the info to send in the support ticket to your
provide.
Until your internet provider has solved the problem we can propose 2 workarounds;
apply the workaround that suits you best:
1. Change the DNS settings on your computer
2. Add a local DNS lookup in the hosts file.
This workaround is only explained for Windows, not for MAC. If you use MAC, apply
workaround 1.
1. Change the DNS settings on your computer
Instead of using the DNS servers of your provider, you can use public DNS servers
of Google (8.8.8.8 and 8.8.4.4) or OpenDNS (208.67.222.222 and
208.67.220.220) (In our example below, we will use the Google DNS Servers)
You will need administrative privileges to be able to make the changes described
below. Be sure to logon on the machine with a user account that has these
administrative privileges.
•
For Windows
a)
+R
In the Run Window type the command ncpa.cpl to open the Nework
Connections window
Press the “OK” button
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 3 of 14
b) Your network adapters will be shown; Double click the appropriate adapter
(wired or wireless, depending on how you connect to your network) to open the
Network Adapter status window
c) In the Network Adapter Status window, click the Properties Button.
d) Select “Internet Protocol Version 4 (TCP/IPv4)” and press the “Properties”
button:
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 4 of 14
e) Select “Use the following DNS server addresses”
for “Preferred DNS server, fill in the address 8.8.8.8
for Alternate DNS Server, fill in the address 8.8.4.4
Press the OK button
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 5 of 14
f) Close the properties window from step d); by pressing the “OK” button
g) Close the status window from step c); by pressing the “Close” button
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 6 of 14
•
For MAC
a) Go to the top left corner and click on the Apple logo. Select System
Preferences….
b) Select Network
c) Select the top connection in the left list.
When you are using Wi-Fi to connect wireless to internet, it will look like this:
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 7 of 14
When you are using an Ethernet cable to connect to internet, it will look like
this:
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 8 of 14
d) Press the lock-sign
and enter your administrator credentials.
e) Now the lock-sign is opened.
press the button “Advanced…”
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 9 of 14
f)
Go to the DNS tab
press the + button.
Add 8.8.8.8 in the list on the left side
Click the + button again and add 8.8.4.4 in the list on the left side.
g) Press the button “OK” to confirm the changes in DNS settings
2. Add a local DNS lookup in the hosts file
Edit the file C:\Windows\System32\drivers\etc\hosts
Add this line: 127.0.0.1 localhost.vdsnb.com
You will need administrative privileges to be able to make the changes described
below. Be sure to logon on the machine with a user account that has these
administrative privileges.
Procedure for Windows 8, 8.1 and 10
a)
+R
In the Run Window type the command
powershell.exe -Command "Start-Process cmd -Verb RunAs"
Press the “OK” button
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 10 of 14
b) Confirm the UAC window, by pressing the “Yes” button.
c) In the commandline window that opens, type the command:
Notepad c:\windows\system32\drivers\etc\hosts
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 11 of 14
d) The content of this file will look like this:
Add the line 127.0.0.1 localhost.vdsnb.com at the end of the file, and save the
file after adding the line:
e) Close the notepad window
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 12 of 14
Procedure for Windows 7 and lower
a)
+R
In the Run Window type the command
notepad C:\Windows\System32\drivers\etc\hosts
Press the “OK” button
b) The content of this file will look like this:
Add the line 127.0.0.1 localhost.vdsnb.com at the end of the file, and save the
file after adding the line:
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 13 of 14
c) Close the notepad window
Log a support ticket with your internet Provider.
a) Press the Windows button
together with the letter r
In the Run Window type the command cmd to open a commandline window
Press the “OK” button
b) In the command window, type the following commands:
nslookup localhost.vdsnb.com
nslookup www.google.com
nslookup localhost.vdsnb.com 8.8.8.8
c) Make a screenshot of the output of the commands from step b), or Copy the
content of the command window and proved it to your internet provider.
On this link, you can open a support ticket with Proximus:
http://support.nl.proximus.be/app/contact
Applies to:DIGIPASS Native Bridge
KB 120226– 6/07/2016
 2016 VASCO Data Security. All rights reserved.
Page 14 of 14