Sponsorship Package
for
Secret Service Summit
2010
brought to you by:
The DiJulius
group
“Changing The World by Creating a Customer Service Revolution.”
www.SECRETSERVICESUMMIT.com
Welcome to the Revolution!
Dear sponsor candidate:
Our vision at The DiJulius Group is to “change the world, by creating a customer service revolution.” We believe this goal to
be achievable by touching as many leaders of as many organizations as we can. To do this in 2007 we began hosting public
events -keynotes, seminars, workshops and conferences- which have reached decision makers of thousands of organizations,
across industries, and across the nation. What started as an idea to help fulfill our vision has now become a tool that has
transformed thousands of lives and hundreds of organizations across business models (consumer, professional, non-profit,
health care). We now welcome you to the Customer Service Revolution and bestow upon you the responsibility to help
change the world through the delivery of world-class experiences.
Our public events are national in scope. The audiences are comprised of 200-500 decision makers, business owners, and
leaders across industries, and regardless of size. Customers, clients, members or patients, whichever business model our
guests cater to, we have provided value like no other, attracting the top organizations from the cities we select. The attendees
have buying power as it relates to tools and services which will serve them improve operations, processes, and customer or
client service mechanisms. This is how you become a part of the revolution:
Secret Service Tour (www.secretservicetour.com)
A motivating, educational and idea packed series of keynotes and workshops for leaders. John DiJulius, author, speaker
and consultant, uncovers what’s the secret to providing world-class customer experiences and the 10 Commandments used
by the top organizations like Starbucks, The Ritz-Carlton, Nestle, PricewaterhouseCoopers, Chick-fil-a and many more.
Secret Service Summit 2010 (www.secretservicesummit.com)
Join over 400 leaders and witness what numerous others are calling a Customer Service Revolution. With a line up of
over 10 world-renowned customer experience speakers and brand leaders The DiJulius Group brings you THE #1 National
Customer Service Event of the Year! In 2 days our audience will be able to answer the 2 most important questions of our
times:
* Why is this economy not affecting everyone?
* What is the Secret to becoming a World-Class Customer Service Organization?
This document contains all benefits you receive as a sponsor of one or all events. Platinum sponsorships maybe customized
to meet your specific goals. We hope that you are inspired to lead your own customer service revolution and refer others to
join us as well. With any questions you can reach me at 216.470.9612.
Thanks in advance,
David Wagner
Director of Marketing
The DiJulius Group
thedijuliusgroup.com
john dijulius
1. Private keynote presentation: Have your teams or clients learn from THE authority on customer service John DiJulius
As a keynote speaker, best-selling author, and world-class consultant, John DiJulius
works with the world’s leading customer service companies across industries and
regardless of size.
He specializes in giving companies a superior advantage by
helping them differentiate on delivering a world-class experience and making “price
irrelevant.”
What’s The Secret?
After years of researching the best customer service organizations in the world, he has
solved the mystery of why companies like Disney can get 50,000 employees to deliver
legendary customer service on a regular basis and why some companies can’t get a
team of 12 to be consistent. Through his energy-infused presentations John provides
you with practical advice and powerful tools to help you develop the systems that
enable you and your team to exceed customers’ expectations every single time.
The DiJulius Group is redefinining customer service in corporate America.
Organizations they have worked with include:
Nestle, PricewaterhouseCoopers,
The Ritz-Carlton, Lexus, Starbucks, American Express, Progressive Insurance, US
Bank, Nemacolin Woodlands Resort, State Farm Insurance, Hallmark, Panera Bread,
Goodyear, and Chick-fil-a to name a few.
thedijuliusgroup.com
advertising and promotion
2. Online Marketing: Driving leads to your website
• Your corporate logo with link included in weekly e-Service
Newsletters to over 10,000 members in our database driving
traffic to your site
• Google Adwords advertising campaigns
• Yahoo Marketing Solutions advertising campaigns
• Social Media Marketing: Facebook Ads, LinkedIn Direct Ads;
Twitter
• References in “The Customer Service Blog”
• Your corporate logo with link included on specific event’s landing pages or websites driving traffic to your site
• Dedicated eBlasts generated by affinity groups, national associations, and other sponsors to thousands of people pointing to
our landing pages where your logo will be displayed
• A link to your site on online Press Releases featured in Forbes,
Yahoo Finance, CNBC, LA Times, San Francisco Biz Journal,
WSJ Watch, and Reuters among others (visibility subject to
agreement date)
thedijuliusgroup.com
advertising and Promotion
3. Offline Marketing: Raising awareness
If you want to reach the decision makers,
reach for
SMARTBUSINESS
®
Smart Business reaches more senior-executives
than any local management journal in the country.
� We offer a circulation of 200,000
executives across 20 major U.S. markets.
� Over 92% of this circulation is comprised
of Corporate Management.
� These business leaders make purchasing
decisions for companies that account for
85% of all economic activity in their markets.
If you want to reach them before they decide,
reach for Smart Business.
SMARTBUSINESS
AKRON/CANTON | ATLANTA | CHICAGO | CINCINNATI/NORTHERN KENTUCKY
CLEVELAND | COLUMBUS | DALLAS | DETROIT | HOUSTON | INDIANAPOLIS
LOS ANGELES | NORTHERN CALIFORNIA | ORANGE COUNTY | PHILADELPHIA
PITTSBURGH | ST. LOUIS | SAN DIEGO | SOUTH FLORIDA | TAMPA BAY
For more information, contact Melissa Gottlieb at (800) 988-4726.
• Full page advertisement in the “What’s The Secret?” Workbook
to be distributed at event
• Full page advertisement in Smart Business magazine (www.
sbnonline.com) -a national publication who offers high quality,
audited circulation to a targeted decision-maker audience
• Verbal examples by John DiJulius himself from the stage make
your company visible to the attending audience
• Booth space and table for exhibiting products and materials at
our events
• Your marketing materials distributed to attendees at the event
in welcome packages (pamphlets, promos, etc.)
• Marketing materials included in mail package sent to attendees
with their ticket and event information
• Discounted blocks of tuition tickets for your contacts in the
selected cities
thedijuliusgroup.com
ONE VISION: To Change The World By Creating A Customer Service Revolution.
Secret Service Summit 2010
“A National Customer Service Conference”
Speakers Include:
November 4 & 5
Hilton Garden Inn
700 Beta Drive
Cleveland, Ohio 44143
Dennis Snow
Lisa Ford
Disney Service Speaker
Author
Jack Daly
Keynote Speaker,Author
Hal Becker
Keynote Speaker
Author
Speaker
Trainer,Coach,Author
Frederic Holzberger
CEO & President
John DiJulius
THE Authority on
Customer Service
Donald Wayne
McLeod
Speaker
Tickets On
Sale NOW!
Amy Mendenhall
Customer Experience
Leader
www.secretsummit.com
Presented by:
Sponsored by: