JHUSON Outlook Live Frequently Asked Questions
How do I login to Outlook Live for the first time?
Instructions are at http://www.it.johnshopkins.edu/services/email/outlookliveathopkins/firstlogin.html
How do I access Outlook Live after first time login?
There are currently two ways: Login to http://my.jhu.edu with your JHED ID and click on the Outlook
Live link on the left or Login to http://outlook.com/johnshopkins with your Outlook Live ID (JHED
[email protected]).
What is the difference between my JHED ID and password and my Outlook Live ID and password?
Your JHED ID (Johns Hopkins Enterprise Directory Identification, e.g. jsmith1) is a username and
password specific to Johns Hopkins resources, such as Blackboard and ISIS. It is stored in a system
maintained by Johns Hopkins.
Your Outlook Live ID (e.g. [email protected]) is a username and password specific to
Outlook Live and other Microsoft Live services. It is stored in a system maintained by Microsoft.
Your Outlook Live ID will be in the form of JHED [email protected], but the password is not
synchronized with your JHED ID. They are separate.
How do I configure my mobile device to connect to Outlook Live?
Instructions are at http://www.it.johnshopkins.edu/services/email/outlookliveathopkins/Mobile.html
*If you are connecting with a Droid or a device using the Android OS, follow these steps:
1. On your mobile phone, launch the Exchange ActiveSync application or the phone's mail
application and choose Exchange ActiveSync or Microsoft Exchange
2. Enter your Windows Live username and password (JHED [email protected])
3. Enter the Exchange ActiveSync server name: pod51000.outlook.com
How do I migrate my SON e-mail to my Outlook Live mailbox?
You will need to set up a Connected Mailbox from within Outlook Live:
1. In Outlook Live at the top-right, click on Options – See All Options
2. At the top, click Connected Accounts
3. Towards the top-middle, click New…
4. Enter your SON e-mail address and password and click Next
*A confirmation message will appear and your e-mail will begin downloading
For more detailed instructions, go to
http://www.it.johnshopkins.edu/services/email/outlookliveathopkins/connecttojhem.html
How do I migrate my SON Contacts to my Outlook Live mailbox?
You need to export the Contacts from your SON mailbox to a CSV file and import it to Outlook Live:
1. Export your SON Contacts to a CSV file:
a. Login to a computer in room 309 or 310
b. Open Microsoft Outlook (available in the Start Menu)
c. It will connect to your SON mailbox
d. Click on the File menu and select:
i. Import and Export…
ii. Export to a File
iii. Comma Separated Values (Windows)
iv. Select Contacts folder and click Next
v. Click Browse, select Desktop on the left, and type SON Contacts as the file
name
vi. Click OK, Next, and Finish
vii. Close Outlook
2. Import your SON Contacts to Outlook Live
a. On the same computer, Login to Outlook Live in Internet Explorer
b. At the top-right, click on Options – See All Options
c. At the right, click Import your contacts from an existing e-mail account
d. Click Browse and select the SON Contacts.CSV file on the desktop you created in step 1
e. Click Next
f. After your Contacts are imported, select Finish
3. Your contacts are now imported – you can delete the SON Contacts.CSV file from the desktop
How do I migrate my SON Calendar to my Outlook Live mailbox?
There is currently no supported method to import SON Calendars to Outlook Live.
If you only have a small number of appointments, we recommend you open your SON calendar as a
reference and manually recreate each item in Outlook Live.
Is Outlook Live HIPAA Compliant?
No, the SON does not consider sending e-mail messages to and from your Outlook Live mailbox that
contain identifiable patient information to be HIPAA compliant. As an alternative, JShare, available in
the JHED portal at http://my.jhu.edu, is HIPAA compliant and can be used for the secure exchange of
sensitive information.
What is my e-mail address in Outlook Live?
Technically, your mailbox will have two e-mail addresses associated with it: JHED [email protected] and JHED
[email protected]. When you send email, it will come from JHED [email protected]. Your Windows
Live ID is JHED [email protected].
Will my @son.jhmi.edu e-mail address still work?
Yes, for at least two years, all e-mail sent to your SON mailbox will be redirected to your Outlook Live
mailbox.
Can I find SON Distribution Lists in the Outlook Live Address Book?
You can find only SON student distribution lists in the Address Book. They all begin with SONCan I find other SON students in the Outlook Live Address Book?
Yes, you can find other SON students who are using Outlook Live in the Address Book. You will also see
non-SON students in the Address Book.
Can I find SON faculty and staff in the Outlook Live Address Book?
No, you cannot currently find SON faculty and staff in the Address Book. A solution is in the process of
being developed to enable this, but no implementation time has been established.
In the meantime, you can send e-mails through Blackboard or find e-mail addresses at
http://my.jhu.edu.
Can faculty and staff find students in the Microsoft Exchange Address Book?
Yes, students with Outlook Live mailboxes will also appear in the Microsoft Exchange Address Book,
which is used by faculty and staff.
How much space does my Outlook Live mailbox have?
The current quota size limit is 10GB. This is almost 60 times larger than current SON student mailboxes.
Will my Outlook Live mailbox be deleted once I leave the School of Nursing or Johns Hopkins
University?
No, your Outlook Live mailbox is a lifetime account and will not be deleted once you leave the SON or
JHU. Likewise, you will be able to retain your @jhu.edu e-mail address. For more information, please go
to http://www.it.johnshopkins.edu/services/email/outlookliveathopkins.
What other features are available with my Outlook Live mailbox?
Besides e-mail, your Outlook Live mailbox also comes with a Microsoft SkyDrive, which is an online file
storage space, and web versions of Microsoft Word, Excel, and PowerPoint.
For a complete listing, visit http://home.live.com/allservices.
Can I still access my SON mailbox?
Your SON mailbox can still be accessed until the SON e-mail system is retired later this year. However, it
will not receive any new e-mail and you cannot send e-mail from it. It will be kept active so you can
migrate e-mail and contacts to Outlook Live.