MAJ INVEST EQUITY SOUTHEAST ASIA II K/S CSR Report 2015 Maj Invest Equity Southeast Asia II K/S | Gammeltorv 18, 1457 København K | Tel. +45 33 38 73 00 | www.majinvest.com | CVR 36 44 49 83 2 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 TABLE OF CONTENTS INTRODUCTION4 The Fund’s approach to CSR 4 CSR Reporting and implementation 4 RESULTS5 CONCLUSION6 APPENDIX 1 Berrybenka7 Action Plan 9 APPENDIX 2 International standards 25 APPENDIX 3 Responsible Investment Policy for Maj Invest Southeast Asia II K/S 26 3 4 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 Introduction The purpose of this report is to present the CSR status of the portfolio companies of Maj Invest Equity Southeast Asia II K/S (SEA II or the Fund) during 2015. This is the first CSR Report of the Fund. According to the Limited Partnership Agreement for Maj Invest Equity Southeast Asia II K/S, all investments must be made in accordance with the Responsible Investment Policy of the Fund, see Appendix 3. This policy is based on the internationally recognised principles of the UN Principles for Responsible Investment (UN PRI) constituting the framework for the environmental, social and governance (ESG) requirements for the Fund. Additionally, the Fund promotes the UN Global Compact principles with the addition of good corporate governance and animal welfare. THE FUND’S CSR APPROACH The Fund’s CSR approach is based on the cooperation with joint owners of the Fund’s portfolio companies. As part of the due diligence process prior to investing, the Fund assesses the CSR status of the company in target, and based on the assessment a CSR Action Plan is developed in accordance with relevant local legislation and international standards. Additionally, a CSR appendix is in most cases an integrated part of the shareholders’ agreement between the Fund and the additional owners of the company. The portfolio companies are required to complete the actions in accordance with the CSR Action Plan as decided at the time of investment and during the investment period. The Fund’s representative on the company’s Board of Directors monitors the efforts and results continuously. If necessary, the Fund may require that external specialists assist the company with the implementation of the CSR Action Plan. The first priority is that the portfolio companies of SEA II are in compliance with all local legal and regulatory requirements regarding CSR at any time. Further, the second priority is that the portfolio companies shall work towards being in compliance with relevant international CSR standards, and that these international standards shall be used as benchmarks. CSR REPORTING AND IMPLEMENTATION According to the Fund’s Responsible Investment Policy, an annual CSR Status Report shall be prepared by the directors of each portfolio company describing the current CSR status of the company. The 2015 CSR Report and Action Plan is based on the CSR assessment carried out by the Sustainability Consultance PT. ERM Indonesia (ERM). MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 5 Results The Fund has invested in one company at year-end 2015, the Indonesian e-commerce company PT. Berrybenka (Berrybenka or the company). It is the first time for Berrybenka to be assessed by a consultancy company on CSR, and the e-commerce company has been very co-operative in its approach to the CSR assessment. The standards for the assessment include a number of Indonesian regulations and the internationally recognised IFC Performance Standards (International Finance Corporation). The IFC Performance Standards are explained further in Appendix 2. The audit carried out in September 2015 by ERM identified a number of key issues with a level of priority ranging from low to high. 8 issues of low priority were identified during the assessment of which 2 were related to national legislation and 6 to the IFC Performance Standards. 1 issue of medium priority was identified which was related to the IFC Performance Standards, and 10 issues of high priority were identified of which 4 were related to national legislation and 6 to the IFC Performance Standards. The areas in need of improvement are the management of environmental and social risks and impacts; resource efficiency and pollution prevention as well as labour and working conditions. The issues with high priority concern the establishment of an Environmental Management and Monitoring Programme, the formation of a Health and Safety Committee, the handling of waste and the placement, the maintenance of fire extinguishers, an emergency response plan, an update of the HR policy, the availability of a grievance mechanism and the identification of potential hazards to workers and the provision of a first aid kit. All the identified issues are described in the Action Plan Appendix 1, including a description of the assessment approach. Due to the issues identified during the assessment, the overall CSR compliance of Berrybenka is medium. A CSR overview of the Fund is shown in the table below: Campany name Sector CSR focus areas Level of overall CSR compliance Management of environmental and social risks PT. Berrybenka E-commerce and impacts Resource efficiency and pollution prevention Labour and working conditions Medium 6 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 Conclusion CSR management and implementation is a moving target where companies on an ongoing basis have to revise their policies and action plans in accordance with national and international standards. The Fund is committed to working with the portfolio companies on a long-term basis to improve their CSR performance, but it is also important to acknowledge that immediate changes can be difficult to achieve in frontier markets where CSR is a relatively new concept. The table on the previous page shows a rating of the company on CSR issues based on the CSR audit. As the table indicates Berrybenka is rated medium in terms of overall CSR compliance. As such, the CSR compliance of the portfolio company of 2015 is considered satisfactory, but in 2016, Maj Invest will continue to work with the company to implement relevant measures to improve their CSR policies and approach. If you require any further information about the Fund’s CSR policy and implementation, please do not hesitate to contact us. Copenhagen, 16 March 2016 Kasper Svarrer Domingo Alonso Regitze Makwarth Olsen Partner Partner Manager - Sustainability Manager Maj Invest Holding A/S Maj Invest Vietnam Maj Invest Holding A/S [email protected] Management Consultancy LLC [email protected] MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 7 APPENDIX 1 Berrybenka COMPANY OVERVIEW Berrybenka (the company) is a leading fashion e-commerce business based in Indonesia and was founded in 2012. The company operates Berrybenka.com; an online shopping site renowned for fashion and beauty in Indonesia with a concept similar to department stores. Berrybenka sells more than 1,000 local and international brands, including the company’s in-house label. To support its operation and production Berrybenka has a head office in Jakarta. The head office consists of approximately 180 employees and serves as a center for marketing, customer services and control of company operations. The head office occupies 3 floors located in Slipi Tower, West Jakarta, Indonesia. The company also utilises a 4,500m2 warehouse that employs approximately 120 workers responsible for quality assurance and control, packaging and shipping. The warehouse is located in a complex in Serpong, Tangerang and is rented from a third party. LEGAL FRAME AND INTERNATIONAL STANDARDS The applicable standards for this assessment which have been adopted by ERM include: Relevant Indonesian Legislation Indonesian Government Regulation No. 47 / 2012 on Corporate Environmental and Social Responsibility Republic of Indonesia Act No. 13/2003 on Labor Ministry of Environmental Regulation No. 13 Year 2010 regarding Environmental Management and Monitoring Program Republic of Indonesia Law No. 18 of 2008 on Waste Management Government Regulation No. 101 Year 2014 on Hazardous Waste Management Regulation of the Minister of Manpower and Transmigration No. PER.04 /MEN / 1980 on the Terms of Installation and Maintenance of Fire Extinguisher Ministry of Manpower Decree No. PER-04/MEN/1987 Regarding the Health and Safety Committee. IFC Performance Standards 2012 No. Performance Standards Applicable 1. PS 1: Assessment and Management of Environmen- Non-Applicable tal and Social Risks and Impacts 2. PS 2: Labor and Working Conditions 3. PS 3: Resource Efficiency and Pollution Prevention 4. PS 4: Community Health, Safety, and Security 5. PS 5: Land Acquisition and Involuntary Resettlement 6. PS 6: Biodiversity Conservation and Sustainable Management of Living Natural Resources 7. PS 7: Indigenous Peoples 8. PS 8: Cultural Heritage 8 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 APPROACH A high level desk based screening of available documentation on CSR (environmental, social and health & safety) matters relating to the project was undertaken by ERM. This included reviewing Berrybenka’s company profile and the 2015 – 2017 Human Resources Procedure which encompasses aspects of terms of employment, promotions and career development, working hours, leave, grievance resolution, wages and bonus, health insurance and working dismissal. Additionally, a one day site visit was conducted to the company head office and warehouse to undertake observations and interviews with key environment, safety and human resources personnel. Key personnel interviewed during the site visit included: Putri C. Sari - Human Resource Manager. Responsible for handling all issues concerning workers and at the present also in charge for public relations Lily Ismiyati – Operation Manager. Responsible for all operation and management of Berrybenka warehouse Workers in the warehouse The assessment centred around four areas: assessment and management of environmental and social risks and impacts; ressource efficiency and pollution prevention; labour and working conditions and corporate social responsibility. ACTION PLAN Based on the findings discovered during the assessment an Action Plan has been developed. The Action Plan including a categorisation of urgency and a timeline is presented in the tables on the following pages. Requirement Summary Findings Summary Any working company or place with 100 employees or more must have a Health and Safety Committee. Ministry of Manpower Decree No. PER-04/ MEN/1987 regarding Health and Safety Committee. Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Any business and/or activities that do not have significant impacts to the environment must have an Environmental Management and Monitoring Program. Ministry of Environmental Regulation No. 13 Year 2010 regarding Environmental Management and Monitoring Program Berrybenka employs a total of approximately 300 employees (180 employees in the head office and 120 employees in the warehouse). However, Berrybenka does not have a Health and Safety Committee in place. Berrybenka is unaware of any environmental documents (such as Environmental Management and Monitoring Program – UKL/UPL) that the warehouse or the owner of the warehouse complex might have. Assessment and Management of Environmental and Social Risks and Impacts Scope/Reference High Level of priority Berrybenka to form a Health and Safety High Committee both in the main office and warehouse. The committee is a collaboration between employer and employee to develop co-operation and effective participation in implementing health and safety. Berrybenka shall also conduct monitoring and measurement of the management programs. Once Berrybenka has obtained permits and environmental documents from the warehouse complex management, Berrybenka shall conduct management programs as stated in the permit and document. Berrybenka shall liaise with the warehouse complex management to obtain environmental documents and ensure that the requirements stated in the documents are met by the warehouse. Recommendation/Action Plan Table 1: Alignment with the Applicable National Regulations & Recommendation ACTION PLAN To be commenced immediately To be commenced immediately Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 9 Requirement Summary Waste generated at the main office is managed and by the building management. While, waste generated at the warehouse is managed by a third party. Waste generated at Berrybenka’s main office and warehouse is generally domestic non-hazardous waste such as food packaging, food scrap, plastic, and paper. Findings Summary Berrybenka shall segregate their waste in accordance with the types of waste generated. Berrybenka shall also maintain records of waste generation. Berrybenka shall comply with Law No. 18 Year 2008 regarding Waste Management that states that everyone shall reduce and handle waste in a way that is environmentally sound. Recommendation/Action Plan Berrybenka shall ensure the disposal of hazardous waste (such as used batteries and lamps) is in accordance with GovBerrybenka does not segregate ernment Regulation No. 101 Year 2014. their waste. There is also no Every business and/or activrecord regarding waste genBerrybenka shall ensure that the two ities that generate hazarderation. It was also reported drums left by the previous tenant are ous waste must conduct hazthat there are some hazardous not kept any longer on the site. ardous waste management. wastes such as used batteries and used lamps disposed Berrybenka shall engage a third party together with the domestic to dispose the drums and ensure that waste. the third party holds a valid permit to manage hazardous waste. There were two drums found outside the warehouse which contained old materials which are suspected to be hazardous waste. The site claims that these drums were left behind by the previous tenant. Everyone who produces waste shall reduce and handle waste in a way that is environmentally sound. Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Government Regulation No. 101 Year 2014 on Hazardous Waste Management Republic of Indonesia Law No 18 of 2008 on Waste Management Resource Efficiency and Pollution Prevention Scope/Reference High Level of priority To be commenced immediately Timeline 10 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 Requirement Summary Signage is required to be provided above the fire extinguishers with height of 1.25 m from the floor. It is also required that the distance between each fire extinguisher shall not exceed 15 m. Fire extinguishers Minister of Labor and Transmigration Regulation No. 04 of 1980 regarding Requirements of Installment and Maintenance of Fire Extinguisher. Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Act No.13 of 2003 is the umbrella law for the labor and workforce requirements in Indonesia. Key points and requirements of this Act are summarized as follows: Company should have a written working agreement which clearly states the rights and obligations of both parties to avoid any disputes during the tenure of employment. Compa ny should not employ children aged less than 18. Non-Discrimination and Equal Opportunity Freedom for workers to form a workers’ organization. Company should have an internal grievance mechanism for its workers. Act Number 13 of 2003 on Labor and Workforce Management. Labor and Working Conditions Scope/Reference CO2 fire extinguishers were being used on both the main office and warehouse. In the main office, fire extinguishers are only found in the hallway. There are no fire extinguishers located inside the office. Human resources procedure for the year of 2015 – 2017 has been established to fit with the size and type of the company. The procedure encompasses aspects of terms of employment, promotions and career development, working hours, leave, grievance resolution, wages and bonus, health insurance and working dismissal. Findings Summary Berrybenka shall ensure compliance to the Minister of Labor and Transmigration Regulation No. 04 of 1980 regarding Requirements of Instalment and Maintenance of Fire Extinguishers. The Operation of PT. Berrybenka is in compliance with Act No. 13 of 2003 on Labor and Workforce Management. However the company is to ensure the Human Resources Policies are readily and easily accessible to all workers. Recommendation/Action Plan High Low Level of priority To be commenced immediately As required Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 11 Signage above the fire extinguishers are not provided. Fire extinguishers are located in several places in the warehouse. Some fire extinguishers were found to be inaccessible because they were blocked by other objects such as shelves. Some fire extinguishers were also found with no signage above them. containing CO2 can be placed with a distance between the base of fire extinguishers not less than 15 cm from the floor. Maintenance of fire extinguishers must be conducted twice a year. The regulation on Corporate Social Responsibility requires all companies to engage in the natural resources business to conduct corporate social and environmental responsibility (CSR) activities. Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Indonesian Government Regulation No. 47 / 2012 on Corporate Environmental and Social Responsibility Considering the scale, size and nature of the company, there was no indication of communities affected by the operation of Berrybenka both in the head office and the warehouse. Therefore at present Berrybenka does not have a social investment program or conduct any CSR activities. All social activities are related to its internal employees in the form of regular outings and team building. Fire extinguishers in the main office and warehouse are mounted too high on the wall. There is also no evidence of maintenance. Findings Summary Requirement Summary Corporate Social Responsibility Scope/Reference The company has complied with the requirement of Indonesian Regulation No.47 / 2012 on CSR. However, depending on the company’s ability and availability of resources, CSR activities can be conducted to targeted communities such as school children, university students, specific local communities or to its core customers. Recommendation/Action Plan Low Level of priority As required Timeline 12 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 Requirement Summary Findings Summary Recommendation/Action Plan The company should have a written process or procedure outlining how they will assess the environmental and social risks and impacts in PS1-8, as applicable, and in accordance with national law. Para 7 – 12 on Identification of Risks and Impacts Source: Environmental Resources Management CSR Assessment Indonesia - ESDD The company has an E&S policy which at a minimum states: Compliance with applicable laws and regulations; Personnel to ensure conformance with the policy; and Endorsement by senior management. Para 6 on Policy Berrybenka does not have a written process or procedure to assess their environmental and social risks and impacts. (risks and impact internal worker and company assets) Considering the scale, size and nature of the company, there were no indication of communities affected by the operation of Berrybenka both in the head office and the warehouse. Observation found there were no communities living adjacent to the warehouse as the location is in a complex devoted for warehouse activities from various company. Berrybenka does not have an E&S policy suitable to the nature and size of the company. Berrybenka shall establish and maintain a process or procedure to identify and assess their environmental and social risks and impacts. Berrybenka shall develop an E&S policy that specifies that the company will comply with applicable E&S under IFC PS 1. The policy should also indicate personnel within the company’s organization to ensure conformance to the policy. Berrybenka must communicate the policy to all levels of its organization. Performance Standard 1: Assessment and Management of Environmental and Social Risks and Impacts Scope/Reference Table 2: Alignment with the Applicable IFC Performance Standards & Recommendation Low Low Level of priority Within the next 3 months Within the next 3 months Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 13 Requirement Summary Findings Summary Recommendation/Action Plan The company should define and communicate responsibilities and authorities for the implementation of the ESMS. The company also requires a written job description for E&S responsibilities and organizational chart including E&S staff. Paras 17-19 on Organizational Capacity and Competency Source: Environmental Resources Management CSR Assessment Indonesia - ESDD The company may have some routine on-going E&S requirements (e.g. measure parameters in water outfall once/month, etc.) and one-off or non-routine requirements (e.g. install dust collection system) originating from permits, legal arrangements, public commitments, or mitigation measures. The management program(s) is the written system that ensures that all of these requirements are consistently completed on time. Paras 13 – 16 on Management Programs Berrybenka does not have written job descriptions for E&S responsibilities or an organizational chart including E&S staff. Berrybenka does not have any E&S requirements originating from permits (such as Environmental Permit) or environmental documents (such as Environmental Management and Monitoring Program – UKL/UPL required under national legislation Ministry of Environmental Regulation No. 13 Year 2010 regarding Environmental Management and Monitoring Program due to the site’s unawareness of such requirements. This is required by the national regulation as stated in Table 1 above. High Level of priority After developing the ESMS, Berrybenka Low must define and communicate responsibilities and authorities for its implementation. Berrybenka shall obtain the relevant permits and environmental documents from the warehouse complex management. Then the site shall conduct management programs as stated in the permit and document. Performance Standard 1: Assessment and Management of Environmental and Social Risks and Impacts Scope/Reference Within the next 3 months To be commenced immediately Timeline 14 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 Requirement Summary Findings Summary The company should have written procedures on how they will monitor and measure the management program to know if it is working and also to inform Senior Management. Stakeholder engagement is the basis for building strong relationships that are essential for the successful management of a project’s environment and social impacts. This may include stakeholder analysis and planning, disclosure and dissemination of information, consultation and participation, grievance Paras 22 – 24 on Monitoring and Review Paras 25 – 36 Stakeholder Engagement Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Where the project involves specifically identified physical elements, aspects and facilities that are likely to generate impacts, the ESMS will establish and maintain an emergency preparedness and response system so that the client will be prepared to respond to accidental and emergency situation. Paras 20 – 21 on Emergency Preparedness and Response Based on interviews with the HR manager, to date Berrybenka does not have social investment program Considering the scale, size and nature of the company, there was no indication of communities affected by the operation of Berrybenka both in the head office and the warehouse. Berrybenka does not have written procedures on how to monitor and measure the management program as required by the Environmental Management and Monitoring Program (UKL/UPL). Based on observations both at the head office and warehouse, the biggest hazard to the assets of the company is the event of a fire. At the present both the head office and warehouse have not established an emergency preparedness and response system. Both locations have not established fire escape routes. Assessment and Management of Environmental and Social Risks and Impacts Scope/Reference Depending on the company’s ability and availability of resources, CSR activities can be conducted to targeted communities such as school children, university students, specific local communities or to its core customers. Berrybenka shall obtain the UKL/UPL document from the warehouse complex management. Then the site shall monitor and measure the management programs as stated in the permit and document. Berrybenka to develop an Emergency Preparedness and Response Plan. Berrybenka shall ensure that there are resources to implement the plan. The plan must also be reviewed, updated, and staff trained periodically. Recommendation/Action Plan Low High High Level of priority As required To be commenced immediately To be commenced immediately Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 15 mechanisms and ongoing reporting to Affected Communities. The nature, frequency and level of effort will be commensurate with the project’s risk and adverse impacts. Requirement Summary Where the client is party to a collective bargaining agreement with a worker’s organisation, such agreement will be respected. Paras 10 -12 on Working Conditions and Terms of Employment. Source: Environmental Resources Management CSR Assessment Indonesia - ESDD The client/company will adopt and implement a human resources policy appropriate to its size and work force that sets out its approach to managing employees consistent with the requirements of this Performance Standard and national law. Paras 8 – 9 on Human Resources Policies and Procedures Findings Summary All social activities conducted by Berrybenka are related to its internal employees in the form of regular outings and team buildings. or conduct CSR activities. Berrybenka implement fair and transparent employee recruitment through a series of tests and interviews. Employment opportunities Human resources procedure for the year of 2015 – 2017 has been established to fit with the size and type of the company. The procedure encompasses aspects of terms of employment, promotions and career development, working hours, leave, grievance resolution, wages and bonus, health insurance and working dismissal. Performance Standard 2: Labor and Working Conditions Scope/Reference No significant issues noted, assuming national law and international practices is followed The Company to ensure the Human Resources Policies are readily and easily accessible to all workers. Non-Discrimination; and Freedom for workers to form a workers’ organization to fit the size and scale of the company. Even though there are no significant issues in terms of working conditions, there are a number of requirements under the national Law / Number 13 of 2003 on Labor and Workforce Management which are not specifically mentioned and therefore need to be established within the procedure, namely: Recommendation/Action Plan - High Level of priority - To be commenced immediately Timeline 16 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 are also openly informed through various social media such as jobsdb.com Where such agreements do not exist, or do not address working conditions and terms of employment, the client will provide responsible working conditions and terms of employment. All workers are provided with health insurance, at least the minimum salary / wages and days of leave in compliance with Indonesia law and regulations. It is understood that up to June 2015 all employees of Berrybenka were permanent workers. All workers are provided with a written and agreed contract document between worker and the company. Beyond June 2015, Berrybenka will hire semi-permanent / contract workers with a minimum contract time of 6 months but this is limited to customer service personnel. Findings Summary Requirement Summary Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Scope/Reference Recommendation/Action Plan Level of priority Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 17 In countries where national law recognises workers’ rights to form and to join workers’ organisations of their choosing without interference and to bargain collectively, the client will comply with national law. The client will not make employment decisions on the basis of personal characteristics unrelated to inherent job requirements. The client will base the employment relationship on the principle of equal opportunity and fair treatment, and will not discriminate with respect to aspects of the employment relationship, including recruitment and hiring, compensation (including wages and benefits), working conditions and terms of employment, access to training, promotion, termination of employment or retirement, and discipline. Paras 13 & 14 on Workers’ Organizations Paras 15 – 17 on NonDiscrimination and Equal Opportunity Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Requirement Summary Scope/Reference No indication of discrimination or an unequal opportunity observed within this company regarding gender, worker recruitment, career development, working overtime or benefits provided. Considering the nature and scale of the company, at the present time the workers do not have the need to establish a workers’ organization even though based on the number of employees and under the national law they are eligible and have the right to form one. Workers are open to express their aspirations, concerns, ideas or suggestions directly to the management. Findings Summary Company to continue to ensure all workers are informed on worker rights to include non-discrimination, equal opportunity, career development and working benefits. The Company to continue to provide the freedom for employees to form a workers’ organization even though at the current stage the workers are not considering to form any workers’ organization. Recommendation/Action Plan Low Low Level of priority As required and at the time a new employee joins the company. Lifetime of the company Timeline 18 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 The client will provide a grievance mechanism for workers (and their organisations, where they exist) to raise workplace concerns. The client will inform the workers of the grievance mechanism at the time of recruitment and make it easily accessible to them. Para 20 on Grievance Mechanism Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Prior to implementing any collective dismissals the client will carry out an analysis of alternatives to retrenchment. A retrenchment plan will be developed and implemented to reduce the adverse impacts of retrenchment on workers. Requirement Summary Paras 18 – 19 on Retrenchment Scope/Reference Based on interviews with workers and HR departments all workers have an open and easy access to the management to raise grievances or concerns in formal and nonformal channels. However not all workers are aware of the grievance resolution procedure established within the human resources policies / procedure. A grievance resolution procedure has been established within the Human Resources Policies / Procedure, although there was no evidence of past grievances raised by the workers. It is understood that the company does not implement collective dismissals of worker. Findings Summary Company to document / log any future grievances may arise from the workers. Company to ensure the grievance procedure is disclosed to all workers and easily accessible. No significant issues noted, assuming national law and international practices is followed. Recommendation/Action Plan Medium - Level of priority To be commenced immediately - Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 19 The client will not employ children in a manner that is economically exploitative, or is likely to be hazardous or to interfere with the child’s education, or to be harmful to the child’s health or physical, mental, spiritual, moral, or social development. The client will not employ forced labour, which consists of any work or service not voluntarily performed that is exacted from an individual under threat of force or penalty. The client will provide a safe and healthy work environment, taking into account inherent risk in its particular sector and specific hazards in the client’s work areas. Para 20 on Protecting the workforce; Child Labor Para 22 on Forced Labor Para 23 on Occupational Health & Safety Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Requirement Summary Scope/Reference Berrybenka has not taken steps to identify potential hazards to workers and prevent accidents, injury, and disease. Berrybenka also has not provided any occupational health and safety training to its workers. There is no documentation on occupational accidents, diseases, and incidents. Moreover, there is no emergency response plan in both the main office and warehouse, nor evacuation route. No indication of forced labor observed at any level of the workforce within the company. No indication of child labor observed at any level of the workforce within the company. Findings Summary Berrybenka to provide first aid kits as a means of quick relief for handling work related minor accidents both at headquarters and in the warehouse. Berrybenka to develop an emergency response plan, then implement it in the daily activities both in the main office and warehouse. Berrybenka to identify potential hazards to workers and prevent accidents, injury, and disease. No significant issues noted, assuming national Law / Act Number 13 of 2003 on Labor and Workforce Management and international practices IFC PS 2 on Labor and Working Conditions is followed. No significant issues noted, assuming national Law / Act Number 13 of 2003 on Labor and Workforce Management. and international practices IFC PS 2 on Labor and Working Conditions is followed. Recommendation/Action Plan High - - Level of priority To be commenced immediately - - Timeline 20 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 With respect to contracted workers the client will take commercially reasonable efforts to ascertain that the third parties who engage these workers are reputable and legitimate enterprises and have appropriate management systems to operate in a manner consistent with the requirements of this Performance Standard (except for 18-19 and 27-29). Requirement Summary Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Para 24 – 26 on Workers Engaged by Third Parties Scope/Reference Berrybenka uses third parties to supply its security staff in the warehouse area, based on observation and interviews there was no indication of violations to the requirements of PS2 Performance Standard. Both the head office and warehouse were not equipped with minimum first aid medication for emergency use / purposes. Water sprinklers and smoke detectors were observed all over the main office areas. However, there is no evidence of maintenance. It is reported that the building management where the main office is located has never conducted any fire drills nor provided any information regarding emergency response plan. There is also no identified muster point. Findings Summary No specific recommendations. Recommendation/Action Plan - Level of priority - Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 21 Findings Summary With respect to contracted Not applicable. workers the client will take commercially reasonable efforts to ascertain that the third parties who engage these workers are reputable and legitimate enterprises and have appropriate management systems to operate in a manner consistent with the requirements of this Performance Standard (except for 18-19 and 27-29). Requirement Summary Not applicable Not applicable When the project is a potentially significant consumer of water, in addition to applying the resource efficiency requirements of this Performance Standard, the client shall adopt measures that avoid or reduce water usage so that the project’s water consumption does not have significant adverse impacts upon others. Paras 6 on Resource Efficiency Paras 7-8 on Green House Gasses Para 9 on Water Consumption Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Not applicable Paras 4-5 General EHS GL Water is used only for toilet purposes both in the head office and warehouse. There were no indications of the use of large volumes of water for the company operational activities (product reception, packaging and shipping). Performance Standard 3: Resource Efficiency and Pollution Prevention Para 27 – 29 on Supply Chain Scope/Reference No specific recommendation - Recommendation/Action Plan - - Level of priority - - Timeline 22 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 The company should apply an analysis and hierarchical approach of avoidance, reduction, recovery, reuse, and environmentally sound disposal to the management of hazardous and nonhazardous wastes. Requirement Summary Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Para 12 on Waste Paras 10-11 on Pollution Prevention Scope/Reference Berrybenka shall ensure the disposal of hazardous waste (such as used batteries and lamps) is in accordance with Government Regulation No. 101 Year 2014 regarding Hazardous Waste Management. Berrybenka shall segregate their waste in accordance with the types of waste generated. Berrybenka shall also maintain records of waste generation. Recommendation/Action Plan There were two drums found outside the warehouse which contained old materials which are suspected to be hazardous waste. The site claims that these drums were left behind by the previous tenant. Berrybenka shall ensure that the two drums left by the previous tenant are Berrybenka does not segregate not kept any longer on the site. their waste. There is also no Berrybenka shall engage a third party record regarding waste gento dispose the drums and ensure that eration. It was also reported the third party holds a valid permit to that there are some hazardmanage hazardous waste. ous waste such as used batteries and used lamps disposed together with the domestic waste. Waste generated at the main office is managed and by the building management. While, waste generated at the warehouse is managed by a third party. Waste generated at Berrybenka’s main office and warehouse is generally domestic non-hazardous waste such as food packaging, food scrap, plastic, and paper. Findings Summary High Level of priority To be commenced immediately Timeline MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 23 The client will avoid or, when avoidance is not possible, minimise and control the release of hazardous materials. The production, transportation, handling, storage and use for project activities should be assessed. Not applicable Para 13 on Hazardous Materials Management Para 14 – 17 Pesticide Use and Management. Based on observation to the head office and warehouse, there were no indications of the use of hazardous materials for the operation of the company. Findings Summary Recommendation/Action Plan Source: Environmental Resources Management CSR Assessment Indonesia - ESDD Not applicable Performance Standard 8: Cultural Heritage Not applicable Performance Standard 7: Indigenous People Not applicable Performance Standard 6: Biodiversity Conservation and Sustainable Management of Living Natural Resources Not applicable Performance Standard 5: Land Acquisition and Involuntary Resettlement Not applicable Performance Standard 4: Community Health, Safety and Security Requirement Summary Scope/Reference - Level of priority - Timeline 24 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 25 APPENDIX 2 International CSR Standards 1. IFC PERFORMANCE STANDARDS www.ifc.org The IFC Performance Standards articulates IFC’s strategic commitment to sustainable development. The Performance Standards are originally directed towards IFC’s clients, providing guidance on how to identify risks and impacts as a way of doing business in a sustainable way. The Performance Standards may be and are widely used by other (financial) institutions as a reference to managing environmental and social risks and impacts to enhance development opportunities. The eigh Performance Standards are: Performance Standard 1: Assessment and Management of Environmental and Social Risks and Impacts Performance Standard 2: Labor and Working Conditions Performance Standard 3: Resource Efficiency and Pollution Prevention Performance Standard 4: Community Health, Safety, and Security Performance Standard 5: Land Acquisition and Involuntary Resettlement Performance Standard 6: Biodiversity Conservation and Sustainable Management of Living Natural Resources Performance Standard 7: Indigenous Peoples Performance Standard 8: Cultural Heritage 26 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 APPENDIX 3 Responsible Investment Policy 1. Scope The Responsible Investment Policy is the framework for the environmental, social and governance (ESG) requirements for Maj Invest Equity Southeast Asia II (the Fund) managed by Maj Invest Equity (the Manager). The Fund incorporates ESG criteria into the investment decision-making and ownership practices that directly influence portfolio companies to enhance performance in these areas. The Fund’s definition of responsible investment is aligned with that of UNPRI: “Responsible investment is an approach to investment that explicitly acknowledges the relevance to the investor of environmental, social and governance factors, and of the long-term health and stability of the market as a whole. It recognises that the gen-eration of long-term sustainable returns is dependent on stable, well-functioning and wellgoverned social, environmental and economic systems.” 1 The base of the work with responsible investment is the UN principles for responsible investment: Principle 1: We will incorporate ESG issues into investment analysis and decision-making processes. Principle 2: We will be active owners and incorporate ESG issues into our ownership policies and practices. Principle 3: We will seek appropriate disclosure on ESG issues by the entities in which we invest. Principle 4: We will promote acceptance and implementation of the Principles within the investment industry. Principle 5: We will work together to enhance our effectiveness in implementing the Principles. Principle 6: We will each report on our activities and progress towards implementing the Principles. 2. Commitment to responsible investment The Fund is committed to work with portfolio companies to reduce ESG risks and contribute to sustainable development, adding value to the portfolio companies and enhancing business opportunities. The Fund will support the portfolio companies to continuously work towards achieving long term results within ESG factors, and the Fund will encourage such activities to be anchored in the business plan. The Fund promotes the UN Global Compact 2 principles, with the addition of good corporate governance and animal welfare: Supporting and respecting the protection of internationally proclaimed human rights. Upholding the freedom of association and the effective recognition of the right to collective bargaining; the elimination of all forms of forced and compulsory labour; the effective abolition of child labour; and the elimination of discrimination in respect of employment and occupation. 1 www.unpri.org 2 www.unglobalcompact.org MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 27 Supporting a precautionary approach to environmental challenges; undertaking initiatives to promote greater environmental responsibility; and encouraging the development and diffusion of environmentally friendly technologies. Securing good corporate governance, including anti-corruption, anti-fraud and transparency. Ensuring good animal welfare, including proper treatment of animals used in food production, for other commercial purposes or for testing. Exclusion list The Fund will not invest in companies engaged in activities set out in IFC’s exclusion list and EDFI’s/IFU’s exclusion list3. 3. Approach to working with ESG The Fund requires portfolio companies to comply with national regulations and leg-islation in the country in which they operate, and work towards implementing relevant international standards. The Fund will only invest in companies if potential ESG risks are, or will be addressed in an appropriate way. The international standards are based on UN, OECD, IFC and ILO conventions, declarations, agreements and principles. Standards could include the IFC Performance Standards, the IFC EHS Guidelines or other credible, globally or regionally recognised standards that encourage continual improvements. For portfolio companies in sectors for which IFC EHS guidelines exist, these guidelines are the appropriate benchmark. Risks, impacts and mitigation measures related to each investment are assessed, consid-ering factors such as the sector, technology, location, host country regulations, climatic conditions and cultural issues. This process identifies the significant issues that are rele-vant for the portfolio companies, and an assessment is made of the extent to which in-ternational standards shall be implemented. An Action Plan with a reasonable time schedule to meet these standards and comply with the Fund’s responsible investment requirements is elaborated, as appropriate for each portfolio company. The Action Plan must be approved by the Manager, and an integral part of the Action Plan is an annual Responsible Investment Status Report that shall be submitted to the Manager, providing a clear status on ESG compliance. Such report must also include a notification of the occurrence of any social, labour, health and safety, se-curity or environmental accident or circumstances and measures being taken to address them. Serious incidents must be reported to the Manager immediately. The Fund monitors each portfolio company’s ESG activities through Board participa-tion, visits, annual reports and dialogue, with reference to the agreed Action Plan and the Fund’s responsible investment principles adopted from the UN Global Compact. If a portfolio company is in serious breach, the Manager will engage in dialog with management and other shareholders and strongly encourage compliance. As a last resort the Fund can consider to divest from the portfolio company. 4. Responsible Investment requirements for portfolio companies To implement the Fund’s Responsible Investment Policy, the Fund requires portfolio companies to: Operate in compliance with relevant national regulations and legislation, and if this is not the case by the time of the Fund’s investment, the company must commit to an Action Plan with mitigation measures. 3 www.ifc.org, or www.ifu.dk 28 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 Work towards compliance with international standards for significant issues iden-tified during due diligence, Adopt a written responsible investment policy based on the Fund’s responsible investment principles adopted from the UN Global Compact, and the Fund will strive to include this in the shareholders agreement. Appoint a person with overall responsibility for responsible investment, including the management of activities and resources and delegation of tasks with reference to the Action Plan Prepare an annual Responsible Investment Status Report that provides a status on sustainability issues, including the implementation of the action plan, for discus-sion and approval by their board of directors or similar governance body. This report can be elaborated by a third party. A copy of the report must be sent to the Manager. 5. Management System The Manager has assigned a senior manager as responsible for the formulation and implementation of the Fund’s Responsible Investment Policy. Relevant staff of the Manager will contribute to this effort. In most cases, and for medium and high risk portfolio companies, suitably qualified ESG experts will contribute to the due diligence and development of an Action Plan, together with the monitoring and formulation of an annual Responsible Investment Status Report. 6. Information and reporting to the Limited Partners If an incident occurs in one of the Fund’s portfolio companies with serious breach of the Fund’s ESG requirements, the Manager will inform the Limited Partners about the nature of the breach and planned mitigation measures. Upon request from the Limited Partners, the Manager will make ESG information available to Limited Partners and arrange that the Limited Partners can make a visit to overview the ESG initiatives the portfolio companies. The Limited Partners will visit the portfolio company together with the Manager, and visits shall be scheduled in accordance with the portfolio company. MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 29 30 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S • CSR REPORT 2015 31 MAJ INVEST EQUITY SOUTHEAST ASIA II K/S Gammeltorv 18 DK-1457 Copenhagen K Tel. +45 33 38 73 00 www.majinvest.com
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