Commercial Logistic Offer
Schneider Electric Singapore
Effective from 1st January 2015
The Commercial Logistic Offer is designed to ensure more consistency and reliability in our services and delivery
Standard Order
The standard lead time starts from the order entry in
our system to the delivery at the customers’ site.
Product Category
Standard Delivery
Stock
D+1 working day
Adapted
D+3 working days
Non-Stock
(Indent)
contact Customer Care
Centre for details
Free Local Delivery
Contact Us
We deliver free of charge all purchase orders with a
minimum net value of $250 (before GST).
For small orders below $250, a transport fee of $25
will be applied per Purchase Order. We advise you to
consolidate your small Purchase Orders.
We deliver to the buyer’s address only.
D=day the Customer Care Center receives your order
• Above lead times apply to Purchase Order received
before cut-off time of 5pm.
• For large ordered quantities of a single product,
lead time may be extended. Please consult MySE
or the Logistics Catalogue for details.
Delivery Type
Partial delivery per order line: each order line is
delivered according to your Requested Date, or
when the stock is available (default delivery type).
Complete delivery per shipment: all order lines
are delivered in a same shipment only when all
references are available. Complete delivery must
be indicated in your POs, whenever needed.
Please trigger in MySE or instruct CCC accordingly.
How to Place an Order
Send your Purchase Order to our
Customer Care Center (by email
or fax) or be digital by ordering
through MySE.
Clean order parameters to be
respected for order booking:
•correct product reference, quantity and price
•customer requested delivery (CRD) date defined,
which is within 6 months of order placement
•use of Order Form or MyPact for Adapted Products
•Lot Sizes, Minimum Order Quantities, lead times
•others if applicable (Project name, SPA number etc.)
We recommend the use of MySE or the Logistics
Catalogue (please contact CCC for access) to help you
ensure clean orders are transmitted.
The Order Acknowledgement (with our Contractual
Delivery Dates) will be sent by the next working day.
Self-Collection
• For standard orders, you have the option to pick
up the goods from our warehouse.
• “Self-Collection” must be clearly indicated on
your Purchase Order, and must be received by
Customer Care Centre before 5pm.
• No charges will be imposed for Self-Collection.
• Give at least 4 working hours prior to your trip to
pick up the goods at our distribution centre.
Self-collection hours (only on working days):
Morning:
8:00 am to 11:00 am
Afternoon:
1:00 pm to 7:00 pm
Night:
8:45 pm to 10:00 pm
Distribution Centre address:
Hub Asia, 46 Penjuru Lane, C&P, Hub 3 Level 4,
Singapore 609206
Self-Collection Items not collected will be delivered
to your premises after 3 working days.
Above information is subject to changes at Schneider Electric’s own decision.
Customer Care
Centre (CCC)
Tel: 6484 7877
Fax: 6481 7159
Email: customercare.sg
@schneider-electric.com
Website:
www.schneiderelectric.com
Operating hours:
8:30am to 5:30pm
Monday to Friday,
excluding public holiday
Commercial Logistic Offer
Schneider Electric Singapore
Effective from 1st January 2015
The Commercial Logistic Offer is designed to ensure more consistency and reliability in our services and delivery.
Who to contact for support?
Topic
Contact
Quotation
Special price
Sales
Training
Logistics information
We accept order modifications or cancellations for
Adapted Items, as long as these requests are made in
writing to CCC, at least 7 working days before the CRD.
We are unable to accept any order modification or
cancellation for Indent Items.
Order modification
After sales service
We accept order modifications or cancellations for
Stocked Items, as long as these requests are made in
writing to CCC, at least 3 working days before the CRD.
Order modifications will include requests for partial
delivery (within order lines).
Order placement
Delivery
Order Modification/Cancellation
Customer Care
Center
Product Return
Technical support
Warranty
Value Added Services
Upon request and at a nominal charge, we provide
value added logistic services such as:
• Safety mark labeling
• Kitting (packing done according to BOM list)
• Special packaging
• Ronis key lock configuration for ACB
(D+5 working days lead time)
MyLogistics
MyLogistics is a one-stop online platform through
which customers can easily access a library of tools
and information offered by our Logistics team. It
promotes digital customer experience with
Schneider Electric.
MyLogistics SG can be accessed via:
http://www.schneiderelectric.com.sg/sites/singapore/en/suppor
t/mylogistics/mylogistics.page
For Obsolete Parts email to:
With our regional
distribution center
located in Singapore,
we deliver tomorrow
more than 21,000
references.
Commercial Returns
This applies to non-defective products. We can only accept return
of goods in their original condition and original packaging.
Product Category
Commercial return
Stock Items
within 2 weeks from the invoice date
Modified Items
within 2 weeks from the invoice date
Adapted Items
Not accepted
Non-Stock (Indent)
Not accepted
Logistics Returns
At delivery, if you notice:
• difference in quantities
• wrong product delivered
• packaging discrepancy
• incorrect documentation
• damage occurred before reception
Mention it on the Delivery Order (DO) and contact the Customer Care
Center. Logistic Returns needs to be received within 5 working days (after
initial delivery), failing which any claims will not be accepted.
Product Replacement and/or Exchange will be effected no later than 1 week
after Schneider confirmation.
Technical Returns & Warranty
This refers to defective products.
Our products are guaranteed for a period of 12 months from the date of
delivery. Refer to the Warranty clause at the back of our invoice for details.
[email protected]
Above information is subject to changes at Schneider Electric’s own decision.