2017 VENDOR HANDBOOK
© S hawn Poynter Photography
STAFF
CONTACT
Charlotte Tolley, Executive Director
Ellie Moore, Assistant Director
Emily Broyles, Program Assistant
865-805-8687
[email protected]
PO Box 2422 Knoxville, TN 37901
May this handbook serve to inform prospective and participating
vendors of Nourish Knoxville’s rules, policies, and procedures. All
vendors and at-market staff are expected to adhere to the items
listed in this handbook so that everyone - vendors, shoppers, staff,
and volunteers alike – have a safe and enjoyable experience.
TABLE OF CONTENTS
ABOUT NOURISH KNOXVILLE ................................................ 4
2017 MARKETS SCHEDULE .................................................... 5
VENDOR SELECTION CRITERIA ............................................... 6
GENERAL PRODUCT GUIDELINES ..................................................... 6
APPLICATION PROCESS ................................................................... 7
ACCEPTANCE CRITERIA .................................................................... 8
VENDOR DEFINITIONS AND REQUIREMENTS ......................... 10
AGRICULTURE ................................................................................ 10
PREPARED FOOD ........................................................................... 13
ART & CRAFT .................................................................................. 15
MUSICIANS AND BUSKERS ............................................................. 17
AUTHORS/LITERATURE................................................................... 17
NON-PROFIT ORGANIZATIONS ..................................................... 18
VENDOR CONDUCT AND RESPONSIBILITIES .......................... 20
REGULATIONS AND LICENSING ...................................................... 20
INSURANCE .................................................................................. 20
PROPERTY LOSS ............................................................................. 20
MARKET DAY RESPONSIBILTIES ...................................................... 21
SUBLETTING AND SHARING BOOTH SPACES ................................. 21
SALES AND PRICING ....................................................................... 22
SOLICITATION ............................................................................... 22
WORKPLACE VIOLENCE................................................................. 23
EQUIPMENT ...................................................................... 24
TENTS ............................................................................................ 24
SIGNAGE ...................................................................................... 24
ELECTRICITY ................................................................................... 25
BOOTH FEES ..................................................................... 26
WINTER FARMERS’ MARKET ........................................................... 26
MARKET SQUARE FARMERS’ MARKET ............................................ 26
MARKET SQUARE HOLIDAY MARKET ............................................. 26
WINTER FARMERS’ MARKET ................................................ 28
NOURISH KNOXVILLE’S VENDOR HANDBOOK
2 LOCATION AND DIRECTIONS ........................................................ 28
BOOTH ASSIGNMENTS ................................................................. 28
SET UP ........................................................................................... 28
BREAK DOWN ............................................................................... 30
SAFETY AND LOGISTICS ................................................................. 30
MARKET SQUARE FARMERS’ MARKET ................................... 31
LOCATION AND DIRECTIONS ........................................................ 31
BOOTH ASSIGNMENTS ................................................................. 31
SET UP ........................................................................................... 32
BREAK DOWN ............................................................................... 34
SAFETY AND LOGISTICS ................................................................. 34
MARKET SQUARE HOLIDAY MARKET .................................... 34
LOCATION AND DIRECTIONS ........................................................ 34
ELECTRICITY ................................................................................... 34
BOOTH ASSIGNMENTS ................................................................. 34
SET UP FOR AG VENDORS.............................................................. 35
BREAK DOWN FOR AG VENDORS ................................................. 37
SET UP FOR PREP FOOD AND ART & CRAFT VENDORS .................... 37
BREAK DOWN FOR PREP FOOD AND ART & CRAFT VENDORS ........ 39
SOLICITATION ............................................................................... 39
SAFETY AND LOGISTICS ................................................................. 40
INCENTIVE PROGRAMS/ALTERNATIVE CURRENCIES ............... 42
FRE$H SAVINGS (SNAP/EBT DOUBLING) ....................................... 45
POP BUCKS .................................................................................... 46
CANCELATION POLICIES ..................................................... 47
WEATHER-RELATED CANCELATIONS .............................................. 47
OTHER CANCELATIONS ................................................................. 47
INFRACTION POLICY .......................................................... 48
SPONSORSHIPS ................................................................. 49
GRIEVANCES ..................................................................... 50
GRIEVANCE PROCEDURES ............................................................. 50
PRODUCT CHALLENGE PROCEDURES ............................................. 50
CLOSING .......................................................................... 52
NOURISH KNOXVILLE’S VENDOR HANDBOOK
3 ABOUT NOURISH KNOXVILLE
Nourish Knoxville, Inc. is a Knoxville-based 501(c)(3) nonprofit organization
working in the East Tennessee region to cultivate and support relationships
between farmers, artisanal producers, and the community through outreach,
education, and advocacy and to build healthy communities through
connections to local food.
Projects include the East Tennessee Local Food Guide, Market Square Farmers’
Market, Market Square Holiday Market, and the Winter Farmers’ Market. For
more information about our organization, please visit our website.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
4 2017 MARKETS SCHEDULE
WINTER FARMERS’ MARKET (8 SATURDAYS)
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Every other Saturday, January 14th – April 22nd
Location: Central United Methodist Church, 201 East 3rd Avenue
Knoxville, TN 37917
Market Hours: 10:00 am – 2:00 pm
MARKET SQUARE FARMERS’ MARKET (29 SATURDAYS, 29 WEDNESDAYS)
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Wednesdays & Saturdays, May 3rd – November 18th
Location: Market Square, Union Avenue & Market Street, Knoxville, TN
37902
Market Hours: 11:00 am – 2:00 pm (Wednesdays), 9:00 am – 2:00 pm
(Saturdays)
MARKET SQUARE HOLIDAY MARKET (4 SATURDAYS)
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•
•
•
Saturdays, December 2nd – 23rd
Location: Union Avenue & Market Street, Knoxville, TN 37902
Market Hours: 11:00 am – 5:00 pm (farmers’ market runs 11:00 am –
2:00 pm)
NOURISH KNOXVILLE’S VENDOR HANDBOOK
5 VENDOR/PRODUCT SELECTION
CRITERIA
Nourish Knoxville’s Winter Farmers’ Market & Market Square Farmers’ Market
are intended to showcase food and food products with an emphasis on locally
grown and raised agriculture products. Also represented at these Markets are
locally produced artisan crafts. Art & Craft vendors only represent a small
portion of our Winter Farmers’ Market & Market Square Farmers’ Market
vendors (49% or less per market day). The Market Square Holiday Market, a
holiday shopping experience, while also showcasing local farm and food
products, does not have a restriction to limit the percentage of Art & Craft
vendors.
GENERAL PRODUCT GUIDELINES
All products must be grown, raised, produced, processed, and/or created by
the vendor within a 150-mile radius of Knoxville, TN. Nourish Knoxville does
not condone the use of threatened or endangered materials/products.
Applicants wishing to offer services such as massage, health consultations, face
painting, caricature drawings, etc. are not eligible.
Nourish Knoxville has a zero tolerance policy concerning resale at all of our
markets. Any vendor found selling anything they did not grow/make will be
banned from the market for the remainder of the season.
Vendors will apply via Manage My Market (MMM), an online software
program used for all Nourish Knoxville Markets. Vendors will include all
products you intend to sell in your MMM profile. Nourish Knoxville staff may
approve some but not all products you apply with via MMM. Please be sure to
keep your MMM profile up-to-date with what you are currently selling. Any
vendor found selling products not approved by Nourish Knoxville staff will be
asked to remove the product from their booth and be subject to an infraction.
For more information regarding Nourish Knoxville’s infraction policy, please
see the Infraction Policy section of this vendor handbook.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
6 Nourish Knoxville does not extend exclusive rights to any one vendor to sell
any one product. However, if Nourish Knoxville believes the number of
vendors offering the same of similar products is excessive, duplicate products
may be denied entry.
VENDOR APPLICATION PROCESS
ALL VENDORS, RETURNING OR NEW, MUST SUBMIT AN APPLICATION
ANNUALLY FOR EACH OF THE 3 MARKETS (MSFM, MSHM, WFM).
1. Applications are submitted for all Nourish Knoxville Markets via
Manage My Market. During the application process, you will check a
box stating that you have read and agree to all of the items described in
this vendor handbook.
a. After filling out your application, you will be prompted to pay
your one-time application fee ($30 for the MSFM, $15 for the
Holiday and Winter Farmers’ Markets). This application fee is
non-refundable. Payment of this application fee does not
guarantee your acceptance.
b. You will receive an automatic email from Manage My Market
shortly after submitting your application notifying you that your
application was received.
c. Remember to upload all the necessary photos and permits.
Applications that do not include the required photos and permits
will be considered incomplete and will not be processed.
2. Please allow 2 weeks for your application to be processed. If your
application has not been processed within 2 weeks, send us an email,
[email protected].
3. Your application will then be accepted, waitlisted, or declined.
a. Accepted vendors will receive a welcome letter.
b. Waitlisted vendors will receive a letter describing how the waiting
list works. They will be asked to respond within a week with
whether or not they’d like to remain on the waiting list. Vendors
that do not wish to remain on the waiting list will have their
applications withdrawn.
c. Declined vendors will receive a letter stating why they weren’t
accepted this season. If you feel as though your application was
NOURISH KNOXVILLE’S VENDOR HANDBOOK
7 unjustly declined, please view the Grievances section of this
vendor handbook for more information on the appeal process.
VENDOR SELECTION CRITERIA
Priority is given to vendors that demonstrate the following:
1. Vendor Type
a. Priority is given to regional Agriculture applicants who bring
products that are 100% grown and harvested on land that they
own and/or operate. Agriculture applicants have priority over
Prepared Food and Art & Craft applicants.
b. Priority is given to farmers who use environmentally responsible
and sustainable growing, breeding, raising, and harvesting
methods.
2. Product Quality and Composition
a. For Prepared Food and Art & Craft applicants, priority is given to
applicants who incorporate local ingredients/materials.
b. Unique or unusual products not already represented in the
Market.
c. Consistently high quality products.
d. Clean and attractive booths and displays.
3. Conduct, Compliance, and Customer Service
a. History of compliance with Market rules as well as all local, state,
and federal regulations.
b. Courteous and knowledgeable at-market staff with strong
customer service skills and a history of positive interactions with
Nourish Knoxville staff, volunteers, fellow vendors, and
customers.
c. Timely submission of application, licenses, and other
correspondence.
d. Timely payment history.
4. Food Safety (for Prepared Food applicants)
a. Adherence to all local, state, and federal food safety regulations.
b. Applicable certifications displayed at each and every market day.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
8 5. Seniority
a. Number of years a vendor has sold at Nourish Knoxville Markets.
b. Number of Nourish Knoxville Markets in which a vendor
participates.
c. Number of market dates in which a vendor participates.
d. Positive attendance record.
e. History of compliance with Market rules.
6. Application Timing (when we receive your completed application)
Nourish Knoxville is committed to creating a diverse marketplace with the
highest quality, locally grown and produced products available. Nourish
Knoxville will not be bound to apply a particular set of selection criteria in
every instance and reserves unconditional discretion to accept or refuse any
applicant.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
9 VENDOR DEFINITIONS &
REQUIREMENTS
A vendor is an owner/operator of a business entity approved to sell at a
Nourish Knoxville Market. Vendors may send family members, partners, or
employees to Market in their place, but are responsible for making their onsite
representatives aware of ALL the rules, policies, and procedures discussed in
this handbook. All at-market staff must be listed in your Manage My Market
account with an email address and phone number.
Franchised businesses – those who have entered into an agreement or
received a license to sell a company’s products and/or use a company’s
packaging, logo, ingredients, and/or marketing tools – are not eligible.
Please see our Sponsorships section for other ways you can get involved
with Nourish Knoxville.
Business promotion - those wishing to become a vendor for the solepurpose of promoting a business are not eligible. Please see our
Sponsorships section for other ways you can get involved with Nourish
Knoxville.
Remember, local, state, and federal laws trump any and all
market rules. While we strive to keep our handbook up-to-date
with the latest rules & regulations, it is the vendor’s responsibility
to ensure his/her product is in full compliance with all regulations.
Any failure to do so may put their business at risk and could result
in expulsion from the Market.
AGRICULTURE VENDORS
Agriculture products include, but are not limited to: produce, plants, herbs,
decorative gourds (unadorned), cut flowers, honey, sorghum syrup, eggs,
cheese, meat, milk, beeswax candles, and animal fibers. Agriculture vendors
cannot change food from its original state without approval from the Tennessee
Department of Agriculture (TDA) Division of Consumer and Industry Services.
This includes jams, jellies, shelled beans, sliced melon, etc. Vendors wishing to
NOURISH KNOXVILLE’S VENDOR HANDBOOK
10 sell these “value added” products, please see the Vendor Definition &
Requirements for Prepared Food Vendors.
New vendors will be subject to a farm inspection. Returning vendors are
subject to re-inspections, as needed.
1. Specific farm product regulatory requirements are listed below. This is
not intended as an exhaustive list. Most required permits and
certifications can be found via the TDA website or by calling (615) 8375137.
a. Eggs – A producer may sell eggs at market from his/her own
flock of less than 3,000 birds under the following conditions:
i. Eggs have been effectively cleaned and sanitized
ii. Eggs are sold in new (unused), unclassified/ungraded
containers that are labeled with the name, address, and
contact information of the operation
iii. Eggs are stored at 41° F or below
iv. Eggs deemed adulterated may not be offered for sale.
b. Meat - Meat and poultry products fall under the jurisdiction of the
USDA. All meat products offered for sale must be refrigerated or
frozen in the original packaging with the USDA seal readily
visible and in compliance with all labeling requirements, unless
exempt (outlined below). For more information, the contact the
USDA.
i. A Retail Meat Sales Permit is required in order to sell at
Nourish Knoxville Markets. The permit must be posted at
every market, and a copy must be provided with your
application. This permit is acceptable for retail meat sales
only. Permits can be mailed or uploaded to your Manage
My Market account.
ii. Meat must be transported in a secure manner. Poultry must
be stored in cooler/refrigerator/freezer units separate
from other meat products to prevent cross contamination
with meats of other species unless all such stored meat is
received and maintained hard frozen. Thermometers are
required in coolers/refrigerators to verify temperatures of
storage. Temperatures must be maintained at 41° F or
below.
iii. Poultry - poultry products are under the jurisdiction of the
Food Safety Inspection Service (FSIS) of the USDA. Poultry
NOURISH KNOXVILLE’S VENDOR HANDBOOK
11 processors must register with the FSIS. There are some
exemptions to the PPIA (Poultry Products Inspection Act),
which allow for processing without a USDA inspector on
site for a bird-by-bird inspection. Poultry must be raised and
slaughtered on the producer’s own farm in sanitary
conditions suitable for human food. The facility used to
slaughter or process poultry is not used to slaughter or
process another person’s poultry unless the Administrator
of FSIS grants an exemption [9 CFR 381.10(b)(2)]. The
TDA recognizes the USDA small poultry exemption
guidelines and, therefore, does not require a permit to
process and market poultry under this exemption. This
recognition is based on the assumption that all applicable
standards set forth in the USDA guidelines for exempt
poultry processing are satisfied. Nourish Knoxville requires
all vendors utilizing this exemption to label their poultry
with the processor’s name, address, the exemption
statement: “Exempt P. L. 90-492”, net weight, and safe
handling instructions.
c. Dairy - All dairy products, including ice cream and cheeses, must
come from a licensed dairy or must be composed of pasteurized
dairy products from a licensed dairy. In addition, such foods must
be stored at or below 41° F (or frozen in the case of ice cream)
at point of sale.
i. Raw milk cannot be offered for sale for human
consumption.
1. Raw milk may be sold at market when labeled for
pet consumption. Please see our Pet Food
requirements in the Prepared Food Vendors section
for more details.
2. Raw milk may be transferred through herd share
programs. Herd share programs are viewed by the
TDA as a marketing agreement between the owner
of the cow and the contracted shareowner. If you
are planning to offer a herd share pick-up at market,
a copy of your herd share agreement should be
submitted with your application.
3. Advertising the sale of “raw milk” is not allowed.
Vendors may advertise the sale of herd shares or
pet food.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
12 d. Honey - Only honey from an applicant’s own hives is allowed for
sale at market. All honey sold or offered for sale in this state shall
be prominently labeled as honey, along with the name and
address of the producer and the net contents. *New regulations
for the labeling of honey are being drafted by the TDA. Contact
State Apiarist, Mike Studer for more information. (615) 8375342, [email protected].
e. Sorghum molasses - All sorghum molasses sold or offered for sale
in the state of Tennessee shall be prominently labeled as being
either 100% pure sorghum molasses or not pure sorghum
molasses. The label must also have the farm name, address, and
net weight. All sorghum molasses offered or sale shall come from
a permitted, licensed, and inspected facility. Contact the TDA for
more information.
f. Live animals - The sale of live animals is not permitted.
g. Rooted plant material - Vendors selling rooted plant materials at
farmers’ markets in Tennessee have to be inspected and licensed
by TDA before selling their nursery materials. No greenhouse
licensure is needed for vegetable starts. All bedding plants,
strawberries, and herbs require a license. There are several types
of nursery, greenhouse, or plant dealer applications. Additional
information may be obtained by contacting TDA Plant
Certification at (615) 837-5137.
PREPARED FOOD VENDORS
Prepared food includes processed foods and foods for immediate consumption.
Processed foods: Food that has been processed beyond its natural state such
as baked goods, shelled beans, halved melons, canned food, etc. for retail
sales. Pet food/treats also fall under this category.
Food for immediate consumption: Products sold for immediate consumption that
is prepared on site such as that served at a restaurant or concessions stand.
These concession-style food vendors will be reviewed on a case-by-case basis.
Only concessions that support local growers and/or sustainable farming will be
accepted.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
13 Unaccepted products: Prepared food made from purchased mixes, crusts,
dough, shells, or fillings. Carnival-like foods such as flavored popcorns*, cotton
candy, roasted/spiced nuts*, etc. Potentially dangerous foods. Alcohol and
tobacco products. Beverages such as energy drinks, bottled water, bottled
soda/fruit drinks or any other purchased beverages. In addition, applicants
using a co-packer are not eligible.
*Exemptions exist for vendors growing their own corn and nuts.
1. Processed foods: All processed foods must be sold in compliance with
Tennessee Department of Agriculture (TDA) and Knox County Health
Department regulations. Nourish Knoxville must have all current
permitting on file. Include a copy of each with this application by
uploading the file(s) to your Manage My Market (MMM) account, or
mailing a copy to our PO Box. All prepared food vendors must also
have a copy of each license on display at his/her booth on each market
day.
a. All prepared food must be made from scratch by the vendor. Any
item that is made primarily from a manufactured/processed
product such as dry cereal, pretzels, etc. is not allowed. All items
should be made form scratch including piecrusts, shells, fillings,
and icings.
b. All processed foods made in a domestic kitchen must be defined
as “non-potentially hazardous foods” such as baked goods, dry
mixes, candies, jams, and jellies. Nourish Knoxville requires
individuals preparing non-potentially hazardous foods in a
domestic kitchen to have their kitchen inspected and permitted by
the Tennessee Department of Agriculture. *Note: While TDA
offers an exemption allowing certain products from an
uninspected kitchen to be sold in the state of TN, Nourish
Knoxville requires that all our vendors have their kitchens
inspected. Nourish Knoxville may make exceptions for agriculture
vendors offering dried and/or powdered herbs, mushrooms,
chilies, or other foods grown by the vendor on a case by case
basis. For information about the domestic kitchen inspection and
permitting, please contact the Tennessee Department of
Agriculture Consumer and Industry Services, Food and Dairy
Section at (615) 837-5193. Please include a copy of your
domestic kitchen inspection document with your application.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
14 c. Potentially hazardous foods are defined as “any food that
consists in whole or in part of milk or milk products, eggs, meat,
poultry, fish, or other ingredients in a form capable of supporting
rapid and progressive growth of infectious or toxigenic
microorganisms”. This also includes acidified foods such as
pickled vegetables and salsas and formulated acid foods such as
marinades, hot sauces, salad dressings, etc.
i. Potentially hazardous foods must be manufactured in an
inspected and permitted commercial kitchen. Include a
copy of your inspection document with your application.
ii. Additionally, if manufacturing acidified foods, you must
register your commercial kitchen facility and file a process
for each product you intend on selling with the U.S. Food
and Drug Administration (FDA) and be compliant with
21CFR part 114. Include a copy of your certification for
the acidified foods course with your application as well as
the process for each product you intend to sell at the
Market.
d. Juices/Beverages – Please contact the Tennessee Department of
Agriculture (TDA) for more information regarding your specific
beverage. No vendor is entitled to sell and/or give away
beverages unless the beverages have been uploaded to your
MMM account and approved. This includes, but is not limited to:
cider, lemonade, kombucha, water infusions, hot chocolate, etc.
All beverages offered for sale must be made by the vendor from
scratch.
e. Pet Food – Anyone manufacturing animal feed or pet food,
including pet treats and raw milk, must obtain a Commercial Feed
License from TDA. Required labeling must accompany the
products, including the manufacturers name and address, net
weight, and guaranteed analysis (% protein, % fat, % fiber).
Additional information may be obtained by contacting TDA Ag
Inputs at (615) 837-5137.
f. All packaged foods must be labeled with, at the very least,
vendor contact information (name, street address, city, state, and
zip code or a website if the aforementioned are available on the
website), an accurate statement of the net amount of food in the
package in English and Metric units, as well as all ingredients
AND sub-ingredients in the food, listed in order of predominance
by weight.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
15 2. Food for immediate consumption: Foods prepared on-site, such as
concessions, are under the regulatory authority of the Tennessee
Department of Health. Each county has a local health department. All
food prepared on-site must be stored in an inspected and permitted
facility prior to arriving at Market. All interested applicants will also
need a Mobile Vending Permit from City of Knoxville. Please contact
Patricia Robledo with the City of Knoxville at
[email protected], (865) 215-3155 for more information.
*Note: the City of Knoxville does not allow food trucks on Market
Square. Therefore, food trucks are not eligible for Nourish Knoxville’s
Wednesday MSFM.
ART & CRAFT VENDORS
Art & Craft products are items that have been made by hand, by the applicant.
A majority of the tools and equipment used to produce products must require
skill, personal handling, and/or manipulation.
Unaccepted Products: Second-hand/vintage items, commercial or imported
items, faux & dried flower arrangements and terrariums*, cut/pressed bottles,
embellished objects such as non-applicant made painted boxes, glasses, stones,
shells, etc.**, Beaded jewelry assembled of only purchased components
(jewelry made with applicant-made beads or findings is acceptable), soy
candles***, items made from commercials kits, molds, and commercially
available plans, promotional material****. This guide is not intended as an
exhaustive list.
* Living plants are acceptable as an Agriculture product and must be grown by
the vendor; this includes terrariums. Fresh and dried flower
arrangements/wreaths fall into the same category; vendors must grow as well
as dry all flowers, filler, and greenery within the arrangement. Please refer to
our definition and requirements for Agriculture Products document for more
information.
** Upcycled products are permitted but must be extensively embroidered,
dyed, printed, painted, reworked, etc. by the vendor. The affixing of
commercially made items, such as ribbon, beads, appliqués, or simply adding
paint to a product is not acceptable.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
16 *** Candles made from beeswax raised by the vendor are acceptable and
would fall under Nourish Knoxville’s requirements for Agriculture Vendors.
Any vendor applying with beeswax candles will be subject to a farm
inspection.
**** Commercially manufactured reproductions (t-shirts, mugs, art prints, etc.)
of original art are permitted, but on a limited scale. This includes promotional
material for your brand. For more information about these types of products,
please contact us directly, [email protected].
1. The jurying process for Art & Craft vendors is extremely competitive due
to the limited number of available booth spaces. Only applicants with
the highest quality of craft and of the most unique/under-represented
medium will be accepted. Please note: we have an extremely limited
number of spaces for jewelry and bath & body vendors. *Note: The
Winter Farmers’ Market is currently only open to Art & Craft Vendors
who have previously participated in another Nourish Knoxville Market
(MSFM or MSHM).
2. Each Art & Craft applicant must submit at least 3 photos of his/her work.
If more than one type of product is to be sold, i.e. you intend to sell
pottery and paintings, please include at least 2 photos of each kind of
product or medium. Upload your photographs to your Manage My
Market (MMM) profile in the “Products” section. Nourish Knoxville staff
may require more pictures, at their discretion.
a. Under each type of product you select from the drop-down menu
(Products tab), click on “add product photo(s)” to add photos of
your work. Include a detailed description with each
product photo. These photos and descriptions will be viewable
by customers. If no photos and/or descriptions are included, your
application will be considered incomplete and will not be eligible
for acceptance.
b. Please note that photos must be in .jpg format and uploaded from
a device with updated Adobe Flash. If you are still having trouble
uploading your photos, please contact MMM directly. We will
not accept photos via email.
c. Returning vendors, please be sure to update your
MMM profiles. This includes products, descriptions,
NOURISH KNOXVILLE’S VENDOR HANDBOOK
17 and photos. If your packaging has changed, if your
style of craft has changed, your MMM profile needs to
reflect those changes.
MUSICIANS & BUSKERS
Musicians can sell their commercially recorded music as Market vendor; but
musicians intending to perform are not eligible as Market vendors. Musicians
can perform as buskers throughout the Market Square Farmers’ Market and
Holiday Market in one of our 4 designated busking zones. No amplification
will be allowed. Buskers are not allowed inside the venue where the Winter
Farmers’ Market is held. Musicians interested in playing the WFM should
contact [email protected] to schedule performances.
Nourish Knoxville reserves the right to dismiss any busker who is causing a
nuisance or obstructing pedestrian and/or vehicle traffic. Buskers with
excessively loud performances may also be dismissed.
AUTHORS/LITERATURE
Books and book signings may be allowed, provided the author is present.
Books will be limited to food, cooking, or gardening books. Fiction will not be
accepted. If you are interested in a booth at one of our markets, please contact
us directly, [email protected].
In many cases, it may be more appropriate to arrange a special event,
separate from our Markets, rather than participate as a vendor. For more
information regarding arranging a special event, please contact the City of
Knoxville’s Director of Special Events, Judith Foltz: [email protected] or
(865) 215-2024.
NON-PROFIT ORGANIZATIONS
Non-profit organizations are welcome to reserve a free, 10’ x 10’ booth
space at the Market Square Farmers’ Market only. We have 1 – 2 booths
available every Wednesday and Saturday, May – October. These booths are
intended for outreach only. The distribution of food, for sale or for free, is
NOURISH KNOXVILLE’S VENDOR HANDBOOK
18 not allowed. Limited promotional items, such as t-shirts, can be distributed for a
suggested donation. Non-profits may also solicit memberships or sell tickets to
upcoming events.
Nourish Knoxville’s Markets are not a forum for political, commercial, and/or
religious organizations to recruit, market and/or advertise. Any organization
promoting specific political, commercial, and/or religious individuals or causes
are not eligible.
Each organization will be limited to 4 Saturday market dates and 4
Wednesday market dates per season. All interested organizations must submit
proof of their non-profit status or be a part of a governmental entity. Priority
will be given to organizations with missions dealing with food, farming, the
environment, historic preservation, and art.
To reserve a booth, please send an interest email to
[email protected].
NOURISH KNOXVILLE’S VENDOR HANDBOOK
19 VENDOR CONDUCT &
RESPONSIBILITIES
REGULATIONS & LICENSING
Vendors should abide by all local, state, and federal regulations that govern
sampling, production, labeling, and safety of every product offered for sale at
a Nourish Knoxville Market. This includes responsibility for certifying and
calibrating any scales. All vendors selling products by weight must have
certified scales in accordance with state law annually. Scales are to be
inspected on an annual basis; approval seals are placed on all scales in
compliance. Non-compliant scales must be repaired by scale agencies licensed
by the department. Additional information may be obtained by contacting Bob
Williams of Weights and Measures at (615) 837-5109 or
[email protected].
Products that make any sort of claim that have not been evaluated and
approved by the FDA are not eligible for sale at Nourish Knoxville Markets
unless a legible disclaimers statement is affixed to the product. A label for each
product requiring a disclaimer statement must be submitted with the
application.
INSURANCE
Vendors are responsible for carrying their own insurance in the amount they
deem appropriate. Nourish Knoxville carries event liability insurance for each
of our Markets, but does not cover individual vendors or their products.
PROPERTY LOSS
Vendors assume all responsibility for any losses of property or money from the
Market site. Booths should never be left unattended.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
20 DAILY MARKET RESPONSIBILITIES
1. Vendors need to bring plenty of change. We do not carry enough to
supply vendors with change. Vendors will be required to provide
change for customers with Market Money (GREEN wooden tokens). For
more information regarding our Market Money system please see the
SNAP/EBT and Market Money section of the vendor handbook.
2. Each vendor is responsible for maintaining his/her area in a clean, neat
manner throughout the day and cleaning the area before departing. This
means picking up all debris from floral arrangements, greenery/other
plant waste, craft demonstrations, paper, cigarettes, customer’s trash,
etc. Having a small broom and dustpan is highly recommended.
3. Prohibited at our Markets:
a. Vendors are not allowed to bring their pets to market.
b. No amplified music is allowed.
c. Vendors are not allowed to give away food other than
approved samples of their product. No commercially
manufactured candy or other foods should be given away at
booths.
d. In the interest of the health and cleanliness, smoking and the use
of tobacco products is not allowed in or around vendor stalls.
SUBLETING & SHARING BOOTHS
Vendors are NOT permitted sublet a booth space. Applicants may share a
booth, provided each applicant will attend market at some point. There are
two ways vendors can share booths. Please refer to the examples below:
1. Example 1: Jamie’s Jewelry and Polly’s Pottery are marketing their
products together as J&P Creations. Jamie and Polly should fill out a
single application as J&P Creations, listing and describing both vendors’
products. Jamie and Polly’s products would then have to be approved
as a whole, meaning: Nourish Knoxville may want Polly’s Pottery to
participate, but feel as though Jamie’s Jewelry does not meet our quality
standards. Since they applied as a whole, they would then get denied as
a whole. If J&P Creations were accepted, they would pay 1 annual fee
and 1 booth fee/market date.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
21 2. Example 2: Polly’s Pottery would like to sell at the Market weekly.
Polly’s friend Jamie has a jewelry business and would like to share a
booth once a month with Polly. Polly and Jamie would fill out separate
applications and would each need to specify in their application that
they would like to share a booth. Jamie and Polly would be
approved/denied separately, meaning: Polly may be approved, but
Jamie may be put on the waiting list or denied and wouldn’t be eligible
to sell her products with Polly on the occasional Saturday. If both
vendors were to be accepted, they would each pay an annual fee, but
only pay 1 booth fee/market date.
If a Nourish Knoxville approved vendor sells his or her business, their stall
space does not transfer to the new business owner. The new owner must submit
an application for approval. Nourish Knoxville does not guarantee
acceptance.
SALES AND PRICING
Pricing of goods sold is the sole responsibility of the vendor. Dishonest
merchandising or collusion to set prices among vendors are grounds for
dismissal from the Market. Vendors are discouraged from selling product at
below-cost pricing, thus undercutting potential sales for other vendors and
devaluing the product. All items for sale must be clearly marked with the retail
price. Prices may be posted on the product with an individual sign or posted as
a list of prices on a large sign or board. Vendors are responsible for their own
applicable sales tax.
Vendors are not permitted to use the following techniques: hawking, calling
attention to products in a loud, repetitive public manner, or selling products in
an aggressive way.
SOLICITATION
The MSFM and MSHM are free, public events in the middle of a downtown
area, which attract a wide variety of people. People unaffiliated with Nourish
Knoxville may offer to help to unload and set up a vendor’s booths in
exchange for food, money, or other forms of currency. While the decision to
NOURISH KNOXVILLE’S VENDOR HANDBOOK
22 hire anyone is ultimately up to you, Nourish Knoxville will have volunteers on
hand (identifiable by their nametag) most Saturdays.
Nourish Knoxville has a no-panhandling policy at all of our events. Again,
while the decision to give money/food/etc. is ultimately up to you, Nourish
Knoxville’s policy is NOT to give money or food to panhandlers as it only
exacerbates the problem. We feel that this policy is in the best interest of our
vendors and our customers. This also allows you to cite the policy anyone
asking for money. There are many places downtown for people in need to
receive food and shelter, and if you would like to donate any leftover food
product, Second Harvest, Society of St. Andrews, and many others would be
glad to have it. Please feel free to contact us if you would like suggestions of
places to which to donate.
Additionally, anyone not associated with Nourish Knoxville who is passing out
flyers, samples, etc. is not allowed. Please alert Nourish Knoxville staff to any
violations of this policy.
If you ever feel uncomfortable about anyone, please make
Nourish Knoxville staff or our police officer aware. And, as
always, have neighboring vendor or Nourish Knoxville staff or
volunteers watch your belongings while you park your vehicle if
setting up alone.
WORKPLACE VIOLENCE
The safety of Nourish Knoxville employees, customers, volunteers, vendors,
and visitors is of utmost importance. Threatening behavior, both verbal and
physical, and acts of violence at Nourish Knoxville Markets, office, or by
electronic means will not be tolerated. Any person who engages in this
behavior shall be removed from the premises quickly and banned from the
Nourish Knoxville Market premises pending the outcome of an investigation.
Subsequent to the investigation, Nourish Knoxville will respond appropriately.
This response may include, but is not limited to, suspension and/or termination
of any business relationship, and/or the pursuit of criminal prosecution of the
person(s) involved. If you experience workplace violence, please communicate
with the Nourish Knoxville staff as quickly as possible so the matter can be
addressed swiftly.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
23 EQUIPMENT
The vendor must provide all necessary equipment and displays. Nourish
Knoxville will not provide extension cords, signs, chairs, tables, tablecloths,
scales, display containers, tents, weights, etc. All materials, including tables,
tents, chairs, and signage must fit within each vendor’s assigned space. There
will be no “bleeding” into the aisles.
TENTS AND CANOPIES
1. For your safety and for the safety of those around you, Nourish
Knoxville will no longer be allowing the use of umbrellas as canopies at
Markets. Exceptions may exist for food carts with prior approval. Please
contact us at [email protected] to see if you would be
eligible. All tents should be securely anchored at every market day from
the moment the canopy is erected until the moment immediately before
the canopy is taken down.
2. We recommend 25 lbs of weight for each tent leg. Any vendor found
without sufficient weight will be required to take down their tent.
a. Tie-downs attached to vehicles will not suffice. No tie-downs shall
be attached to city property; this includes benches, planters,
fencing, street signs, etc.
b. Vendors whose tents lift off the ground due to an insufficient
amount of weight will be asked to take down their canopy,
charged a $100.00 fine, and will be subject to an infraction.
SIGNAGE
Vendors are required to use signage to distinguish their business. At the very
least, signage must list the name of the business and the city and state in which
the business is located. No signage or pamphlets are allowed to promote
activities outside the Market without prior approval.
Vendors must clearly post prices on all products being sold.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
24 Nourish Knoxville staff and volunteers have the right to ask for
signage/displays to be rearranged if they are blocking another vendor or
customer traffic flow. Additionally, any signage or other forms of advertisement
for other events or businesses during our Markets is not allowed without prior
approval from Nourish Knoxville staff.
PRODUCT STORAGE AND PACKAGING
Containers of produce and other foods should not be placed directly on the
ground. All containers containing food for sale should be at least 6 inches off
the ground for the entire duration of market. This includes baskets and coolers
holding food.
Nourish Knoxville strives to be as environmentally responsible as possible and
therefore does not allow the use of Styrofoam containers. Nourish Knoxville
strongly recommends using recyclable or compostable materials for all
packaging. Recycling bins are available at each of our Markets.
ELECTRICITY
Access to electricity is NOT available at every booth at each of our Markets. If
you need electricity, indicate this on the application. Extension cords will
be required and may not be stretched across walkways. Nourish Knoxville will
not be able to accommodate all requests for electricity.
Please note: As of December 2016, The MSHM hours have changed. Because
of the new, earlier hours (11 am – 5 pm), electricity will NOT be available in
every booth, as it has been in years past.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
25 BOOTH FEES
Booth Fees are due one week in advance of your next scheduled market. Ex: If
your next scheduled market were on the 14th, your booth fee would be due on
the 7th. If we do not receive payment one week in advance, the vendor will be
emailed and given 2 days to respond/pay. If we do not hear from you or
receive payment, you will be removed from the roster and we will fill your
space with a waiting list vendor.
Upon invoicing (through Manage My Market), payments can be made online
via PayPal either by using the button on the emailed invoice or in the accounts
section of MMM. Payments may also be made by check payable to Nourish
Knoxville and mailed to PO Box 2422, Knoxville, TN 37901, or delivered in
person to the information booth on a market day. NO CASH WILL BE
ACCEPTED.
WINTER FARMERS’ MARKET FEES
One-time, non-refundable $15 fee due once your application has been
accepted or waitlisted
1.
2.
3.
4.
Agriculture Vendors - $10 per 8’ x 5’ booth space/Saturday
Prepared Food Vendors - $20 per 8’ x 5’ booth space/Saturday
Art & Craft Vendors - $20 per 8’ x 5’ booth/Saturday
Food Truck Vendors - $20 per 10’ x 10’ booth space/Saturday
MARKET SQUARE FARMERS’ MARKET FEES
A one-time, non-refundable $30 fee is due upon submission of application.
You application will not be considered until the application fee has been
received.
1. Agriculture Vendors
a. Saturday and Wednesday: $10 per 10’ x 10’ booth space per
market day
2. Prepared Food Vendors
a. Saturday: $25 per 10’ x 10’ booth space per market day
NOURISH KNOXVILLE’S VENDOR HANDBOOK
26 b. Wednesday: $15 per 10’ x 10’ booth space per market day
3. Art & Craft Vendors
a. Saturday: $30 per 10’ x 10’ booth per market day
b. Wednesday: $15 per 10’ x 10’ booth per market day
4. Vehicle Space - $10 per vehicle per market day (available to agriculture
vendors only)
MARKET SQUARE HOLIDAY MARKET FEES
A one-time, non-refundable $15 fee is due upon submission of application.
You application will not be considered until the application fee has been
received.
1. Agriculture Vendors (11:00 am – 2:00 pm) - $10 per 10’ x 10’ booth
space/Saturday
2. Agriculture Vendors (11:00 am – 5:00 pm) - $20 per 10’ x 10’
booth/Saturday
3. Prepared Food Vendors (11:00 am – 5:00 pm) - $30 per 10’ x 10’
booth space/Saturday
4. Art & Craft Vendors (11:00 am – 5:00 pm) - $30 per 10’ x 10’
booth/Saturday
5. Vehicle Space - $10 per vehicle/Saturday (Craft & Prepared Food
vendors), $5 per vehicle/Saturday (Agriculture vendors)
NOURISH KNOXVILLE’S VENDOR HANDBOOK
27 WINTER FARMERS’ MARKET
LOCATION & DIRECTIONS
1. Nourish Knoxville’s WFM will be held at Central United Methodist
Church - 201 East 3rd Avenue, Knoxville, TN.
2. Directions from West Knoxville and Fountain City can be found below.
• From West Knoxville: Take I-40 eastbound to exit 388
(Downtown). Stay to the right of the split. You will end up at a
stoplight on Western Avenue. Turn left. Go to the next stoplight
(Broadway); turn left again. Go through 4 stoplights (4th light is
Central), then turn right on LaMar Street. The church will be on
your left.
• From Fountain City: Head south on Broadway. Pass Gill Avenue
(Domino’s Pizza on the corner). Turn left onto LaMar Street.
Upon turning left on LaMar Street, you will see the church on
your left.
BOOTH ASSIGNMENTS
1. Upon acceptance to the WFM, you will be assigned a 8’ wide
(frontage) x 5’ deep booth space (10’ x 10’ if you are a food truck).
Due to the limited amount of space, we can only offer 1 booth to our
indoor vendors. Vendors wishing for more than 1 booth will need to
submit a request with their application. Not all requests will be able to
be honored.
2. Vendors are not allowed to use more than their allotted booth space.
This includes placing signage and product displays in aisles.
3. Booth assignments can be found at any time in your Manage My Market
(MMM) account or via our website. Please check these assignments the
day before each market date, as they are subject to change.
SET UP
NOURISH KNOXVILLE’S VENDOR HANDBOOK
28 1. Arrival: Load in may begin as early as 8:00 am, 2 hours before the
Market opening at 10:00 am. No vendor will be permitted in the
building until 8:00 am – the doors will be locked. If you know
your booth will take less than the full 2 hours to set up, we encourage
you not to show up right at 8:00 am. With only one loading entrance,
things can get congested. All vendors must be set up and ready to sell at
10:00 am.
2. Load In:
a. After turning onto LaMar St. from Broadway, you will make a left
into the church parking lot. The parking lot is just before the
church. If you hit 3rd Ave., you’ve gone too far. If using GPS to
navigate you, please make sure you enter the parking lot from
LaMar St.
b. Upon turning into the lot, keep straight, heading towards the
covered loading zone. The load-in doors are located just before
the awning, on your right (WFM staff and volunteers will be help
guide you). We are not allowed to load in through the
doors located directly under the awning but you will be
instructed to park underneath it to unload, carting your
belongings back to the first set of doors. This allows other vendors
to pull behind you and unload. Please be patient with the WFM
staff, volunteers, and fellow vendors during the unloading
process. We only have one accessible load in/out point.
Unloading may take longer than expected.
c. The WFM staff will provide 1 cart for unloading. If you own your
own cart, we encourage you to bring it with you. Please grab a
cart, and begin unloading your vehicle immediately. Upon
entering the building, WFM staff will direct you to your booth
(booths will be marked at two corners with painters tape). Do
note start setting up your booth until you have
completely unloaded and parked your vehicle. The only
exception is for Prepared Food vendors who may set up ONE
table to keep their product off the floor.
d. After unloading, continue straight through the parking lot until you
hit Morgan Street and turn right, then make your first right at 3rd
Avenue, then your first right back onto LaMar. The first gravel lot
on your left (on the corner of LaMar & 3rd) is where you should
park. The lot does not have painted lines. Please park in an
NOURISH KNOXVILLE’S VENDOR HANDBOOK
29 orderly fashion. THERE WILL BE NO PARKING IN THE LOT
WHERE YOU UNLOADED.
BREAK DOWN
1. Vendors will not begin breaking down their booths until the close of the
WFM, 2:00 pm. If you sell out, you may leave early upon checking out
with Nourish Knoxville staff. Tear down your tables and pack up your
product completely before acquiring one of the carts and fetching your
vehicle.
2. To load your vehicle, please enter just as you did for set up.
3. Vendors will be responsible for cleaning up their booth space. If there is
any sort of debris, please ask Nourish Knoxville staff for a broom &
dustpan.
4. Upon loading your vehicle, please exit the loading area promptly. Be
aware of your fellow vendors and pedestrians when exiting the WFM.
SAFETY & LOGISTICS
1. Dogs or any other animals are not permitted inside the venue, with the
exception of service animals.
2. Smoking is prohibited both indoors and near building entrances.
3. Bins for both recycling & trash will be provided.
4. Indoor, multi-stalled, newly renovated bathrooms will be available
during market. Please keep these tidy and notify WFM staff if there are
any issues (clogged toilet, overflowing trash, lack of toilet paper/paper
towels, etc.).
5. Remember: This is an indoor venue. If you have muddy boots
from harvesting/loading on the farm, please bring a clean
pair of shoes to change into while inside.
6. All coolers must be carried inside. Coolers are not to be
dragged.
7. Nothing should be taped or otherwise affixed to church property.
8. Save Nourish Knoxville’s cell phone number in your phone, (865) 8058687 for last-minute cancelations, weather updates, and emergency
situations at market.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
30 MARKET SQUARE FARMERS’ MARKET
LOCATION & DIRECTIONS
1. Nourish Knoxville’s Market Square Farmers’ Market is held on Market
Square, Union Ave., and Market St. in the heart of downtown Knoxville.
2. Directions
a. Directions to Market Square: Take exit 388A. Keep left at the split
for US 441, TN 158, James White Parkway. Use the right lane to
take the Summit Hill Dr. exit. Use the right 2 lanes to turn right
onto Summit Hill Dr. Turn left at Gay St., then make your first right
onto Wall Ave. For GPS, use the address 36 Market Square,
Knoxville, TN 37902.
b. Directions to Union Avenue street closure. (Saturdays only), DO
NOT TURN ONTO GAY ST. Continue on Summit Hill Dr. Turn left
on to Locust St. at the light. Then make your second left onto
Union Ave. Continue straight until you see our road closure.
Market Square will be on your left. For GPS, use the address 1
Market Square, Knoxville, TN 37902.
BOOTH ASSIGNMENTS
1. Upon acceptance to the MSFM, you will be assigned a 10’ x 10’ booth
space. Vendors may reserve up to two booths for a maximum of 10’ x
20’. Booth spaces will be marked at two corners with chalk and
numbered.
a. We reserve the right to limit the amount of booth spaces vendors
receive. Exemptions exist for prepared food and agriculture
vendors only, when space is available.
b. Agriculture vendors may reserve a vehicle space within the
MSFM. Vehicle spaces are limited and will be based on
demonstrated need and seniority.
c. Booth assignments are subject to change, so check your
assignments each day before heading to the MSFM.
2. Vendors are not allowed to use more than their allotted booth space.
This includes placing signage and product displays in aisles. Vendors
also may not draw or otherwise mark on city property, for example,
using sidewalk chalk on city sidewalks or Market Square.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
31 3. Booth assignments can be found at any time in your Manage My Market
(MMM) account or via our website. Vendors participating every
Saturday or Wednesday will be assigned permanent booth spaces, with
temporary vendors assigned to remaining available booth spaces.
Please check these assignments the day before each market date, as
they are subject to change.
4. If you have a specific area where you would like your booth to be
located, please make a request in your application. Be specific. Notes
such as “where I was last year” will be ignored, as we won’t remember
where exactly you were last year. Please note: we will not be able to
honor all location requests.
SET UP
1. Set up may begin two hours before the opening of each MSFM day.
You need to be set up and ready to sell by MSFM opening, 11:00 am
on Wednesdays and 9:00 am on Saturdays.
a. Saturdays: Union Ave. & Market St. will be closed to
accommodate vendors. Wall Ave. will NOT be closed. The
information booth will be located at the corner of Union Ave. &
Market St. by Krutch Park. When in doubt of where to go, check
in with a staff member or volunteer there.
i. All vendors in booth 1 – 44 will enter and exit the market
from Wall Ave. While loading/unloading, please park as
close to one side as possible to allow traffic to flow past
you.
ii. Vendors in booths 45 – 59 will enter the MSFM site from
Union Ave., turning left onto the Square in front of Tupelo
Honey or left onto the Square in front of Juice Bar.
Vendors will park towards one side of the aisle to unload,
and then continue down Market Square towards Wall Ave.
Vendors will then turn left onto Wall Ave. to park.
iii. All vendors in booths 60 – 103 will enter the MSFM site on
Union Ave., parking close to the curb to unload, then
continue straight on Union Ave. to Gay St. to park.
iv. All vendors in booths 104 – 154 will enter the MSFM site
on Union Ave., then make a right down Market St.,
parking close to one side of the street to unload, then
NOURISH KNOXVILLE’S VENDOR HANDBOOK
32 continuing straight on Market St. to Clinch Ave. to exit and
park.
b. Wednesdays: All vendors will enter from Wall Ave., as the
Market will be entirely on Market Square. You can enter from
either side of the stage depending on which side your booth is on.
Upon arriving, you will find your booth space where you will
unload, then park your vehicle off site.
2. DO NOT start setting up your booth until you have parked your vehicle
off site. This cannot be stressed enough. Any vendors found setting up
their tents, tables, tablecloths, etc. will be subject to an infraction.
a. Prepared Food Exception: if you are a prepared food vendor,
you are permitted to set up two tables (no tents, no tablecloths)
for edible products.
b. Rain Exemption: if raining during set-up all vendors will be
permitted to set up their tent and one table. Tents must be
weighted before leaving to park your vehicle.
3. Please be aware of your fellow vendors, as well as pedestrians when
driving within the MSFM. If you are pulling into the MSFM to unload
your vehicle, be patient and careful. Find your space, unload your
vehicle, then park, as efficiently and safely as possible. Other vendors
need to get in and out.
a. No vehicle should exceed pedestrian speed/5 mph while driving
within the MSFM.
b. Because this cannot be stressed enough, do not leave your
vehicle in the MSFM site while you set up. Ask a volunteer or
fellow vendor to watch your belongings if you are setting up
alone.
c. Be mindful of planters, outdoor furniture, and the fountains when
driving and parking. We will be fined for damages to city
property. Any fees will be the responsibility of the vendor that
caused the damages. Do not drive down the middle of the
Square, over any marble inlays, planters, sidewalks, or fountain
equipment.
d. Driving within the MSFM during open hours (9 am – 2 pm) is not
permitted. In the event of sell out, you must check out with
Nourish Knoxville staff for permission to leave early. Please note:
some vendors with vehicles parked within the MSFM may not be
able to leave early due to their booth location.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
33 4. Parking:
a. Wednesdays: Free parking is no longer available in the Market
Square Garage. Please check back in mid-April for updates on
where to find free parking.
b. Saturdays: Please park in the State St. or Locust St. Garages on
Saturdays. On UT home game Saturdays, avoid the Locust S.
Garage, as they charge for parking. Please to not park on Wall
Ave., Clinch Ave., Market St., or in the Market Square or Walnut
St. Garages in order to allow for convenient turnover parking for
customers. Parking for large vehicle or trailers is available in the
Old City under the James White Parkway Bridge.
c. Do not start setting up until you have parked your
vehicle outside of the MSFM site.
BREAK DOWN
Break down will not begin until the close of the MSFM at 2:00 pm. Tear down
your booth completely before going to get your vehicle. This includes your
tent. If it is raining during break down, vendors will be allowed to leave up
their tents (still weighted) and 1 table for their product. This exemption is
only if it is raining. Tents should remain while retrieving your vehicle. Use
the same directions for driving as during set up. If you sell out, you may leave
early as long as you check with Nourish Knoxville staff or volunteers on duty.
There will be no driving within the MSFM site during open hours, but you can
park at the perimeter and load out.
Any vendor found running errands, dining, shopping, etc. while their vehicle
remains parked within the MSFM site is subject to an infraction.
SAFETY & LOGISTICS
1. Pets are not allowed down the center aisles of Market Square and on
Market St. (booths 11 – 44, 104 - 154). Pets are welcome everywhere
else including all of Union Ave., booths 45 – 65, and booths 1 – 10
around the stage. Pets are also welcome behind booths 11 – 44 (close
to the surrounding brick and mortar shops), as well as in Krutch Park,
and the sidewalk area behind booths 128 – 154. Service animals are
welcome in all areas.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
34 2. Bins for both recycling and trash will be provided by the City of
Knoxville.
3. Newly constructed bathrooms are now available in the lower level of
the Market Square Garage. These bathrooms will open at 8:00 am &
will service all of Market Square. A portable toilet and handwashing
station will still be available at our Saturday MSFMs on Union Ave., just
past our street closure.
4. Save Nourish Knoxville’s cell phone number in your phone, (865) 8058687 for last-minute cancelations, weather updates, and emergency
situations during a MSFM day.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
35 MARKET SQUARE HOLIDAY MARKET
LOCATION & DIRECTIONS
1. Nourish Knoxville’s Market Square Holiday Market is held on Market
Square, Union Ave., and Market St, in the heart of downtown Knoxville,
TN. Holidays on Ice, the City of Knoxville sponsored ice rink, will also
occupy Market Square, but is not affiliated with the MSHM or Nourish
Knoxville.
2. Directions from I-40: Take exit 388A. Keep left at the split for US 441,
TN 158, James White Parkway. Use the right lane to take the Summit
Hill Dr. exit. Use the right 2 lanes to turn right onto Summit Hill Dr. Turn
Left on to Locust St. at the light. Then make your second left onto Union
Ave. Continue straight until you see our road closure.
BOOTH ASSIGNMENTS
1. Upon acceptance to the MSHM, you will be assigned a 10’ x 10’ booth
space. Vendors may reserve up to two booths for a maximum of 10’ x
20’. Booth spaces will be marked at two corners with chalk and
numbered.
a. We reserve the right to limit the amount of booth spaces vendors
receive. Exemptions exist for prepared food and agriculture
vendors only, when space is available.
b. Vendors may reserve a vehicle space within the MSHM. Vehicle
spaces are limited and will be based on demonstrated need and
seniority.
c. Booth assignments are subject to change, so check your
assignments each day before heading to the MSHM.
2. Vendors are not allowed to use more than their allotted booth space.
This includes placing signage and product displays in aisles. Vendors
also may not draw or otherwise mark on city property, for example,
using sidewalk chalk on city sidewalks or Market Square.
3. Booth assignments can be found at any time in your Manage My Market
(MMM) account or via our website. Vendors participating every
NOURISH KNOXVILLE’S VENDOR HANDBOOK
36 Saturday will be assigned permanent booth spaces, with temporary
vendors assigned to remaining available booth spaces. Please check
these assignments the day before each market date, as they are subject
to change.
4. If you have a specific area where you would like your booth to be
located, please make a request in your application. Be specific. Notes
such as “where I was last year” will be ignored, as we won’t remember
where exactly you were last year. Please note: we will not be able to
honor all location requests.
SET UP for AGRICULTURE VENDORS
1. Set up may begin two hours before each MSHM at 9:00 am. Any
vendor found setting up before 9:00 am will be subject to an infraction.
a. Unloading: Enter market from and exit to Wall Ave. Please note:
craft vendors from the south end of Market Square will be exiting
towards Wall Ave. Please park near your booth (away form the
brick and mortar stores) to allow traffic to flow past you, when
possible.
b. If you have not been assigned a vehicle space, please DO NOT
start setting up your booth until you have parked your vehicle in
the Locust St. or State St. Garages. This cannot be stressed
enough. Any vendors found setting up their tents, tables,
tablecloths, etc. will be subject to an infraction.
i. Rain Exemption: if raining during set-up all vendors will be
permitted to set up their tent and one table.
ii. Vendors are permitted to set up tables so that food
products stay at least 6” off the ground.
2. Driving within the MSHM site: Please be aware of your fellow vendors,
as well as pedestrians. If you are pulling into the MSHM site to unload
your vehicle, be patient and careful. Vehicles should be driving no faster
than pedestrian speed, 5 mph maximum. Find your space, unload your
vehicle, then park, as efficiently as possible. Other vendors need to get
in and out.
a. Because this cannot be stressed enough, do not leave your
vehicle in the MSHM site while you set up. If you need to put up a
few tables (not tablecloths) to keep your product off the ground,
NOURISH KNOXVILLE’S VENDOR HANDBOOK
37 especially food, please do so. Ask a volunteer or fellow vendor to
watch your belongings if you are setting up alone.
b. Be mindful of planters, outdoor furniture, and the fountains when
driving and parking. We will be fined for damages to city
property, and any damage fees will be the responsibility of the
vendor that caused the damages. Do not drive down the middle
of the Square, over any marble inlays, planters, sidewalks, or
fountain equipment.
c. There will be no driving within market during operating hours. In
the event you sell out, you must check out with Nourish Knoxville
staff for permission to leave early.
3. Parking: please park in the State St. or Locust St. Garages. Please to not
park on Wall Ave., Clinch Ave., or in the Market Square and Walnut St.
Garages. These parking areas are reserved for customers.
BREAK DOWN FOR AGRICULTURE VENDORS
Break down will be from 2:00 pm - 3:00 pm for our agriculture vendors. Some
vendors (depending on location) who sell out will be permitted to leave early,
upon first checking out with Nourish Knoxville staff. If you have a vehicle space
within the MSHM site, you will most likely be unable to leave early. Please
email: [email protected], to see if your booth is eligible.
SET UP FOR PREPARED FOOD AND ART & CRAFT VENDORS
1. Set up may begin two hours before each MSHM at 9:00 am. Union
Ave. and Market St. will be closed to accommodate vendors. Our street
closures do not begin until 9:00 am. Any vendor found setting up before
9:00 am, without express permission from Nourish Knoxville staff, will
be subject to an infraction and/or a citation from our officer on duty. All
vendors will enter the MSHM on Union Ave. from Walnut St. There will
be an officer and a “Road Closed” sign for our event. Drive around the
sign, but be prepared to be stopped by the officer.
a. If you are setting up along the grassy area of Market Square, you
will turn left between 1 Market Square (Tupelo Honey) and the
booth spaces to the right, unload, then exit to Wall Ave. by the
stage. DO NOT park in the Market Square Garage or along
NOURISH KNOXVILLE’S VENDOR HANDBOOK
38 Wall Ave. Park in the Locust St. or State St. Garages, both of
which are free on Saturdays.
b. If you are set up along Market St., turn right just past Urban
Outfitters. This will be the wrong way according to normal street
traffic, but the road will be closed for our event. Upon locating
you booth, please park as close the one side of the street as
possible. Unload, and then exit to Clinch to park your vehicle in
the Locust St. or State St. Garages.
c. If you are setting up along Union Ave., please park your vehicle
close to a curb. Do not block the entrance to the Square (by
Tupelo Honey) or Market St. Unload, and then park in the Locust
St., or State St. Garages.
2. Booth spaces will be marked at two corners with chalk and numbered.
3. DO NOT start setting up your booth until you have parked your vehicle
off site, unless you have paid for a vehicle space within the MSHM. This
cannot be stressed enough. Any vendors found setting up their tents,
tables, tablecloths, etc. will be subject to an infraction.
a. Prepared Food Exception: if you are a prepared food vendor,
you are permitted to set up two tables (no tents, no tablecloths)
for edible products.
b. Rain Exemption: if raining during set-up all vendors will be
permitted to set up their tent and one table.
4. Driving within the MSHM site: Please be aware of your fellow vendors,
as well as pedestrians. If you are pulling into market to unload your
vehicle, be patient and careful. All vehicles should not exceed 5 mph
(pedestrian speed). Find your space; unload your vehicle, then park, as
efficiently as possible. Other vendors need to get in and out.
a. Because this cannot be stressed enough, do not leave your
vehicle in the MSHM site while you set up. If you need to put up a
few tables (not tablecloths) to keep your product off the ground,
especially food, please do so. Ask a volunteer or fellow vendor to
watch your belongings if you are setting up alone.
b. Be mindful of planters, outdoor furniture, and the fountains when
driving and parking. We will be fined for damages to city
property, and any damage fees will be the responsibility of the
vendor that caused the damages. Do not drive down the middle
NOURISH KNOXVILLE’S VENDOR HANDBOOK
39 of the Square, over any marble inlays, planters, sidewalks, or
fountain equipment.
5. Parking: Please park in the State St. or Locust St. Garages on Saturdays.
Do not park on Wall Ave., Clinch Ave., or in the Walnut St. Garage or
in the Market Square Garage. These parking areas are reserved for
customers. If you need a surface lot for your vehicle, parking is
available in the Supreme Court Lot or in the Old City under the James
White Parkway Bridge.
BREAK DOWN FOR ART & CRAFT AND PREPARED FOOD VENDORS
Tear down will not begin until the close of the MSHM, 5:00 pm. Vendors who
sell out are permitted to leave early after checking out with Nourish Knoxville
staff. There will be no driving within the MSHM site during open hours (11:00
am – 5:00 pm) but you are welcome to park at the perimeter and load-out, if
you sell out early and have checked out with Nourish Knoxville staff.
Tear down your booth COMPLETELY before retrieving your vehicle. If you
have another person picking you up, please inform them to arrive once you
have completely packed up your booth, not right at closing. Enter and exit the
market the same way you were instructed for set-up.
Any vendor found running errands, dining, shopping, etc. while their vehicle
still remains parked within the MSHM site is subject to an infraction.
SAFETY & LOGISTICS
1. Pets are not allowed down the center aisle of Market St. Pets are
welcome everywhere else. Service animals are welcome in all areas.
2. Smoking is prohibited in and around booths.
3. ELECTRIC HEATERS ARE NOT ALLOWED. Any vendors found using
electric heaters will be subject to an infraction.
4. Bins for both recycling & trash will be provided by the City of Knoxville.
5. Newly constructed bathrooms are now available in the lower level of
the Market Square Garage. These bathrooms will open at 8:00 am &
will service all of Market Square. A portable toilet and handwashing
station will still be available on Union Ave., just past our street closure.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
40 6. Save Nourish Knoxville’s cell phone number in your phone, (865) 8058687 for last-minute cancelations, weather updates, and emergency
situations at market.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
41 INCENTIVE
PROGRAMS/ALTERNATIVE
CURRENCIES
All vendors must accept U.S. currency and other applicable Nourish Knoxville
sponsored currencies. These currencies include SNAP (if selling eligible
products), Market Money (accepted by all vendors), Fre$h Savings (fruits and
vegetables only), and PoP Bucks (fresh fruits and vegetables and food
producing plants only). Vendors are not required to accept credit
cards or checks.
A currency guide is available on our website and in your Manage My Market
account. You can print this and bring to market, or request a printed copy.
Vendors that sell fresh fruits and vegetables will receive a bag with a printed
copy on each market day.
Nourish Knoxville processes credit and EBT/SNAP cards from customers at our
central information booth at each of our Markets. All cards will be swiped for
the desired amount in exchange for wooden tokens to be spent with vendors.
•
SNAP/EBT: EBT stands for Electronic Benefits Transfer, which is
the current system for distributing the USDA Food Stamp
Program, now referred to as the Supplemental Nutrition
Assistance Program (SNAP). These tokens are printed in RED and
come in $1.00 and $0.25 denominations. ONLY VENDORS WITH
SNAP/EBT ELIGIBLE PRODUCTS CAN ACCEPT RED TOKENS.
•
Market Money: Our markets accept credit cards at the
information booth in exchange for GREEN printed tokens in $5.00
denominations, similar to an ATM. ALL VENDORS MUST ACCEPT
GREEN TOKENS. Customers are charged a $2.00 transaction fee
for this service.
How it works:
1. SNAP/EBT:
a. How it works for customers:
NOURISH KNOXVILLE’S VENDOR HANDBOOK
42 i. Cards are swiped at the information booth and exchanged
for RED tokens in $1.00 and $0.25 denominations. The
customer will be given a receipt with their remaining
balance.
ii. The customer’s unused RED tokens can be returned to the
information booth to be refunded onto their card, and
MUST be returned that day.
iii. No lost or stolen tokens will be reissued or refunded.
iv. All RED tokens must be transacted the day the tokens were
purchased.
v. RED tokens can be used on grocery items throughout the
market.
b. How it works for vendors:
i. Vendors with eligible products are required to accept RED
tokens, which come in $1.00 and $0.25 denominations.
ii. RED tokens can only be used for USDA approved foods
including fruits, vegetables, meats, poultry, packaged
baked goods, packaged dairy products, other packaged
foods, and food producing plants (ie: herbs, tomato plants,
blueberry bushes). It EXCLUDES any foods sold hot or
prepared for on-site consumption and any hot or cold
beverages (including coffee).
iii. The customer must present both the SNAP/EBT card and
the tokens to the vendor at each transaction.
iv. Vendors CANNOT give change back. AT NO TIME CAN
RED TOKENS BE EXCHANGED FOR CASH.
v. Any remaining amount from the tokens received can be
written on a receipt by the vendor. Customers will bring the
receipt to the information booth for a refund of the
remainder. Example:
1. Customer purchase total comes to $4.17
2. Customer hands vendor four $1.00 RED tokens and
one $0.25 RED token for a total of $4.25.
3. Vendor writes receipt for items (one bunch green
onions - $2.00, weighed spinach - $2.17, total =
$4.17)
4. Vendor writes “$4.25 received”, “$0.13 remaining”
and hands receipt to customer
5. Customer takes the receipt to the information booth
to receive a refund to their card for $0.13
NOURISH KNOXVILLE’S VENDOR HANDBOOK
43 vi. Vendors may not round up or overcharge at any time, but
are welcome to round down to a whole number. For
instance, using the above example of a total of $4.17, the
vendor may round down to $4.00 but may not round up to
$4.25.
vii. SALES TAX CANNOT BE CHARGED ON ANY SNAP/EBT
PURCHASES.
viii. At the end of the market day, vendors will return the
SNAP/EBT tokens with a copy of the receipt to the market
staff or volunteers, and market staff will write a receipt for
redeemed tokens. Vendors with fresh fruit and vegetables
will return their provided bank bag (See Fre$h Savings
information below). Vendors will be written checks for the
amount owed at every $10.00 or after one month,
whichever comes first. Checks will be delivered at the
market, or mailed if the vendor is no longer participating.
RED tokens are not transferable should not be used to buy
from another vendor.
2. Market Money:
a. How it works for customers:
i. Credit and debit cards are swiped at the market
information booth in exchange for GREEN Market Money
tokens in $5.00 denominations. All transactions will be run
as credit through Square.
ii. All Market Money (GREEN token) purchasers will be
charged a $2.00 transaction fee per transaction. Example:
Customer wants $20.00 in tokens, is charged $22.00 via
our machine and receives four $5.00 GREEN tokens).
iii. Customers can buy anything at market with the GREEN
tokens, and use them on any future market date.
b. How it works for vendors:
i. ALL VENDORS ARE REQUIRED TO ACCEPT MARKET
MONEY (GREEN tokens).
ii. Market Money should be treated as a $5.00 bill. Vendors
will give US currency change back for purchases.
iii. Vendors will be refunded in cash at the end of the market
day.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
44 iv. Green tokens are transferable and vendors can use the
green tokens they receive during market to make purchases
from other vendors.
Use the following to remember which are which: RED means stop, GREEN
means go.
FRE$H SAVINGS (SNAP/EBT DOUBLING)
Despite the support of government programs like SNAP/EBT, many families
struggle to put food on the table. To help fill the gap and get more produce
into the hands of our low-income neighbors, FRE$H SAVINGS matches up to
$20 SNAP/EBT dollars.
FRE$H SAVINGS is distributed at all Nourish Knoxville markets.
FRE$H SAVINGS tokens can be used for fruits and vegetables only. Eligible
purchase items include any variety of fresh, dried, or frozen whole or cut fruits
and vegetables without added sugars, fats, oils, or salt. This includes
mushrooms, herbs, and dried beans.
FRE$H SAVINGS tokens CANNOT be spent on meat, eggs, cheese, nuts,
baked goods, pickles, jams, jellies, or other foods that do not fit into the above
guidelines, or edible plant starts, although those items are eligible for EBT.
Nonfood items are not eligible.
No change may be given for purchases with FRE$H SAVINGS tokens.
FRE$H SAVINGS tokens are redeemed by vendors for reimbursement with
other market tokens. Eligible vendors will receive a blue, zipper pouch that
includes a currency guide and a receipt. Vendors will count their tokens
(GREEN Market Money, RED SNAP/EBT, & BLACK FRE$H SAVINGS tokens,
and PoP Bucks) and fill out the corresponding blanks. Vendors will keep one
half of the receipt for their records, then return the blue, zipper pouch to the
information booth with all tokens and vouchers & the other half of the receipt.
A note for non-produce vendors: Although non-produce vendors are not
eligible to accept FRE$H SAVINGS tokens, non-produce vendors at other
markets offering produce-only incentives have seen in an increase in sales from
NOURISH KNOXVILLE’S VENDOR HANDBOOK
45 SNAP/EBT tokens because customers were able to spend FRE$H SAVINGS
tokens on produce, freeing other SNAP/EBT currency for meats, cheese, baked
goods, etc.
POP BUCKS
Nourish Knoxville hosts Power of Produce (PoP) Club activities for children at
our Markets. These are held on every WFM date and some MSFM dates.
Restrictions are the same as Fre$h Savings, except that children can also
purchase food producing plants. No change is given.
Funding for this program is raised through donations, grants, and business
sponsorships. For more information on the program, visit our website,
nourishknoxville.org.
Questions? Please email market staff at: [email protected].
NOURISH KNOXVILLE’S VENDOR HANDBOOK
46 CANCELATION POLICIES
Nourish Knoxville’s markets are held rain or shine. If the weather is too
dangerous to hold market or for vendors to safely get to/from market
(snowy/icy conditions, tornado, flooding), Nourish Knoxville staff will notify
vendors via email and issue necessary refunds for the date. If unexpected
extreme weather occurs during a market, and Nourish Knoxville decides to
cancel the market, all vendors will not be charged a stall fee for the day.
Vendors canceling due to weather, such as rain, will NOT be eligible for a
refund.
Cancellations for a reserved market must be made ONE WEEK in advance of
the market date being cancelled to receive a refund. Vendor cancelations of
market dates due to health, business failure, or other extraordinary
circumstances will be taken into consideration regarding any fees due. All
cancellations must be made via email to [email protected]. In
person cancellations are not acceptable as official cancellation.
Vendors must attend 80% of their selected dates to receive a permanent space
(the same space at each market) the following year. Vendors who fail to do so
will forfeit their permanent booth space and will be assigned a temporary
booth space weekly. Vendors who drop below a 60% attendance rate will be
placed on the waiting list. Please note: this policy is in effect at all three of our
markets, but cancellations are not cumulative. Ex: Jamie’s Jewelry participates
in both the MSFM and the MSHM. Jamie drops below the 80% mark for the
MSFM but attends all of her MSHM dates. Jamie would not get a permanent
spot for next year’s MSFM but would get a permanent spot for next year’s
MSHM.
No shows: A vendor who signs up for a date, does not cancel the date, and
then does not show up. Any vendor who is a no show will receive an infraction
and will be removed form all future booth assignments. In order to return to
market, the vendor must take care of all outstanding fees as well as get in
touch with Nourish Knoxville staff, requesting to return.
Nourish Knoxville reserves the right to change the cancelation policy.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
47 INFRACTION POLICY
Any vendor found in violation of the vendor handbook will be subject to the
following disciplinary process:
• 1st violation – Email notification from Nourish Knoxville staff.
• 2nd violation - Email notification from Nourish Knoxville staff.
• 3rd violation - Email notification and a $20.00 fine. Fine must be
paid before the vendor may participate again.
• 4th violation - Email notification, $20.00 fine, and expulsion from
the vendor’s next scheduled market date. Fine must be paid before
the vendor may participate again.
If a vendor feels as though they received an infraction unjustly, they may
appeal within 30 days of receipt. For more information about appealing,
please see our Grievances section of the vendor handbook.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
48 SPONSORSHIPS
Vendor fees at Nourish Knoxville markets cover some of the basic costs of
operating the markets, but not all. Nourish Knoxville seeks sponsors annually
to provide additional income for educational outreach, advertising, special
events, and market programming.
Organizations wishing to become a sponsor are evaluated on an individual
basis. All organizations wishing to become sponsors must have missions and
values that are aligned with those of Nourish Knoxville. Sponsors might be
ongoing or appear on single occasions.
Nourish Knoxville also holds fundraising events, receives in-kind donations,
enlists support of volunteers, and cultivates community partners to ensure the
organization’s continued success. As a 501(c)(3) nonprofit organization,
donations are tax deductible.
For more information about potential partnerships, please contact Nourish
Knoxville’s Executive Director, Charlotte Tolley: [email protected].
NOURISH KNOXVILLE’S VENDOR HANDBOOK
49 GRIEVANCES
Nourish Knoxville has created protocols and procedures that allow vendors to
lodge complaints against other vendors whom they believe to be out of
compliance with market rules and policies.
Nourish Knoxville has also created protocols and procedures that allow
applicants who are unsatisfied with the result of their application, to lodge a
complaint to the Nourish Knoxville Board of Directors.
VENDOR GRIEVANCE PROCEDURES
Complaints or problems should be directed to Nourish Knoxville staff in a
timely manner. Time-sensitive complaints may be made in person at the
information booth, but should be done discreetly and in a non-disruptive
manner, as customers are also being served at the information booth.
Vendors who have concerns regarding other vendor compliance, market staff,
safety, or policies should submit an email to [email protected] with
both vendors’ names (the vendor who is submitting the form and the vendor
who is in violation of Nourish Knoxville’s policies). Nourish Knoxville staff will
review the complaint and will respond, via email, within two weeks.
A vendor that receives the complaint may appeal any decision concerning
violation of these rules within 30 days. An appeal must be presented in writing
to Nourish Knoxville’s Executive Director, [email protected]. If the
vendor would then like further appeal, the vendor may email a follow up
request to appeal to the Nourish Knoxville Board of Directors. The Executive
Director will pass along the request to the board, and the current Board
President will confirm with the vendor that the Board has received the request.
A decision by the Nourish Knoxville Board shall be issued within 30 days of
receipt and constitute a final and binding decision of any appeal.
APPLICANT GRIEVANCE PROCEDURES
Applicants who have concerns regarding the outcome of their application
review may appeal within 30 days of receipt. Applicants wishing to appeal
NOURISH KNOXVILLE’S VENDOR HANDBOOK
50 should submit an email to the Nourish Knoxville Board of Directors via our
Executive Director, [email protected]. The appeal should be specific in
nature. The Board President will then confirm with the applicant that the Board
has received the appeal. The Nourish Knoxville Board of Directors will then
review the appeal and will make a decision within 2 weeks. The Boards
decision is final and binding.
NOURISH KNOXVILLE’S VENDOR HANDBOOK
51 CLOSING
As always, feel free to contact us with any questions or concerns. Save our
phone number, (865) 805-8687, in your cell phone if you have any questions
or last minute changes the day of a market. If we do not answer, please leave
a voicemail or text message that includes your question/concern and your
name. Calls and texts will be returned in the order they were received.
Thank you,
Ellie Moore
Assistant Director, Nourish Knoxville
[email protected]
(865) 805-8687
NOURISH KNOXVILLE’S VENDOR HANDBOOK
52