How to reset your password
User Guide
MSS SECURITY GROUP OF
COMPANIES
How to set-up the reset password function in adppayroll
In adppayroll you can now reset your password in the event you forget it or for security reasons want to
change it. To set up this function you will need to make sure the National Pay Office has a record of a
secure personal or work email address for you. In addition, you will need to confirm, if you have
forgotten or misplaced, your existing password.
The best way to ensure the National Pay Office has a record of your email address is to send an email
to [email protected] containing your full name, employee number and contact details. Once
received the National Pay Office will register your details in the system and will contact you accordingly.
Alternatively, if you don’t have an email address you can call the National Pay Office on 02 9930 4533
to request a new password. Remember to have all your details on hand e.g. employee number as the
Pay Office staff member will need to conduct ID verification.
Below are the steps you will need to follow to reset your password. If you are simply changing your
password for security reasons complete steps 1 to 2.
Alternatively, if you want to be able to get sent an email with your password in the event you forget it
then you will need to complete steps 1 and 3 through to 8.
1. Log onto my adppayroll via the employee portal via www.msssecurity.com.au or directly by
www.myadppayroll.com.au. Enter your client ID, user ID and existing password.
2. Select “Change password” option and then select “Password” tab. Enter your old password, new
password and again your new password to confirm it is correct and meets the criteria. Your
password must be a minimum of 6 characters and contain at least 2 numeric and 2 alphabetic
characters.
Enter in your old
password and new
password here then click
on reset password.
Approved on: 07/05/2013
Reviewed on: 07/05/2013
Version: 2.0
Payroll
This document when printed is an UNCONTROLLED document.
Page 1 of 4
How to reset your password
User Guide
MSS SECURITY GROUP OF
COMPANIES
Once you have entered in the password information and if the system accepts your new
password you will get the message below shown on your screen.
3. Select “Change password” option and then select “Secret questions” tab. Enter your 3 secret
questions and answers and then select “save” button. It is important you do this step as your
answers to the secret questions are necessary if the system needs to retrieve your password if
you have forgotten it. Note make sure you pick questions you’ll easily remember the answers
to, for example your favourite football team or your mother’s maiden name.
4. An email from ADP Website will be sent to your registered email address. Follow the instructions
and select the link on the email received. This will then allow you to reset your password.
Approved on: 07/05/2013
Reviewed on: 07/05/2013
Version: 2.0
Payroll
This document when printed is an UNCONTROLLED document.
Page 2 of 4
How to reset your password
User Guide
MSS SECURITY GROUP OF
COMPANIES
5. Open your email sent from ADP Website and select the link highlighted in blue.
6. You will then be asked to answer your registered secret questions, once you have answered
these select the “submit” button. Your answers will then be confirmed. Once confirmed you will
then be able to reset your password.
7. You will then be asked to enter a new password then retype the password to confirm the first
one is correct. Once you have done this select the ‘Reset Password’ button.
8. A confirmation message will display on the screen as per below stating your password has been
reset. Close the web browser screen and then log into the system again with your new
password. From now on you will be able to reset your own password without having to contact
the National Pay Office.
Approved on: 07/05/2013
Reviewed on: 07/05/2013
Version: 2.0
Payroll
This document when printed is an UNCONTROLLED document.
Page 3 of 4
How to reset your password
User Guide
MSS SECURITY GROUP OF
COMPANIES
9. The next time you forget or want to reset your password enter your client ID and User ID and
then, select the ‘Forgot your password’ hyperlink and follow the instructions.
This will allow you to reset your own password.
Please note if you have not contacted the National Pay Office, with your email
address etc you will not be able to re-set your password.
Approved on: 07/05/2013
Reviewed on: 07/05/2013
Version: 2.0
Payroll
This document when printed is an UNCONTROLLED document.
Page 4 of 4