FORENSIC TECHNOLOGY N E W S © 2004 Forensic Technology WAI Inc. Forensic Technology Inc. One Massachusetts Ave. NW, Suite 310, Washington, DC 20001 USA The Premier News Magazine for Forensic Technology New South Wales Sets New Standard for Ballistics in Sydney Volume II Issue 3 NEWS HIGHLIGHT NEWS HIGHLIGHT INTERNATIONAL SCENE Canadian Documentary Documents ‘Ballistic Truth’ BULLETTRAX -3D Lends a Hand in the Autopsy of a Murder South Africa Raises Ballistics Testing Capacity TM Winter 2005 FORENSIC TECHNOLOGY FORENSIC TECHNOLOGY N E W S FORENSIC Solutions for a Safer Society. MANAGING EDITOR EDITORIAL Tony Gagliardi, [email protected] 4 CONTRIBUTING EDITOR TECHNOLOGY 5 NEWS HIGHLIGHT 6 NEWS 8 NEWS FEATURE From the ‘D’ Quadrant: GOING GLOBAL : A New Level of Information Sharing to Solve Crime Patty Xenos, [email protected] NEWS HIGHLIGHT GRAPHIC DESIGNER Penny D’Alton, [email protected] 5 Canadian Documentary Documents ‘Ballistic Truth’ CONTRIBUTORS Pete Gagliardi Nicola Gurwith Wayne Hoffman Stéphane Marcotte Joanne McLaughlin Irma Ventor Isadora Vuk Martin Roy Robert Walsh NEWS 6 BULLETTRAXTM-3D Lends a Hand in the Autopsy of a Murder 7 Hearing the Voice of the Customer NEWS FEATURE 8 New South Wales Sets New Standards for Ballistics in Sydney FORENSIC TopStory Solutions for a Safer Society: Forensic Technology Changes its Image. NewsStory Kentucky Firearms Expert wins 2004 Calvin H. Goddard Award. SpecialEditorial New Partnership Forge in India. InternationalScene Rome hosts IFTS. October 2004 INTERNATIONAL SCENE 10 South Africa Raises Ballistics Testing Capacity 12 Illegal Trafficking of Small Arms – A Worldwide Concern issue 2 N E W S Cover: Designed by Penny D’Altonvolume II, TECHNOLOGY 10 INTERNATIONAL SCENE PRETORIA S O U T H A F R I C A DURBAN 13 POINTS ON PRODUCT EVENTS 15 Technology Preview Opens to Warm Reception Forensic Technology is an ISO 9001/2000 Certified Company. 2 www.forensictechnologyinc.com Forensic Technology News – Winter 2005 MESSAGE FROM THE PRESIDENT I would like to take this opportunity to personally commend the efforts of the men and women using our technology solutions in the global fight against violent crime. Throughout this issue, you will read stories highlighting the successes of public safety agencies around the world using innovative technologies to keep one step ahead of those who wish to harm our communities. I specifically would like to commend the achievements of Australia's New South Wales Police regarding their success using IBIS and compliment the hard work and diligence displayed by the members of the South African Police Service for their increased proficiency using ballistic imaging technology. When reading our winter 2005 issue of Forensic Technology News, you will notice the increased attention paid to the international community. We have worked very hard over the past few months compiling research and working with the international community to bring our audience and clients a more global perspective on the benefits of outfitting public safety agencies with field proven, leading-edge technology solutions. We look forward to the further successes of all of our clients and hope to include more articles from various sites around the world in future issues. Thus, we welcome you to submit articles or story ideas relating to forensics and public safety to our publication. We are always looking to share the new successes and insights of our clients with others around the world. Every new technology, every HIT made, every article written highlighting your successes, is a thorn in side of even the most hardened criminal. I hope you all enjoy this issue. To submit articles, story ideas, or success stories to Forensic Technology News, please email Patty Xenos at [email protected] or Tony Gagliardi at [email protected]. Alternatively, you can call 1-888984-4247 (toll free N. America) or +1 514-489-4247 (international). Robert A. Walsh, president & CEO Forensic Technology FORENSIC TECHNOLOGY D From the By Pete Gagliardi EDITORIAL DIRECTOR Quadrant Going Global: A New Level of Information Sharing to Solve Crime ver the past decade, improved information sharing within a law enforcement organization and across multiple jurisdictions has helped police to better pursue criminals operating on a national level. Today, just as business continues to expand globally, so does crime and terrorism. There is a growing need to improve law enforcement's ability to pursue criminals across international boundaries. O As you know, IBISTM technology is currently being utilized by federal, state and local police agencies around the world to link critical information neccesary for solving firearm-related crime. A Harvard University study1 recently published in the Journal of Forensic Sciences reported that IBIS technology allowed, with little effort, the user to systematically compare recovered crime-gun evidence against its entire inventory of evidence. IBIS technology was also shown to help police make links across crime scenes and jurisdictions that would not have been possible before. These critical benefits are beginning to be recognized throughout the world by police organizations that have a need to address cross-border violent crime as well. As a result, we are beginning to see a paradigm shift toward the improved sharing of crime-related ballistics information across international boundaries. Forensic Technology's IBIS technology can be configured to serve as a crime-fighting solution that is particularly well suited to this information-sharing task. Some alliances already have been formed that allow participating countries to take advantage of each others' inventories or "pools" of ballistic evidence in order to maximize their crimesolving potential. As we see signs of a fast-growing movement to expand existing alliances and form new ones, we want you to know that Forensic Technology is prepared to respond. We are ready to assist our clients with consultation to address questions and concerns, and to provide the technology and services that are needed to advance "forensic ballistics" to this new level of global information-sharing and, most importantly, to sustain it. WORLD IBIS INSTALLATIONS REGIONS WITH IBIS IBIS HUB REGIONS WITHOUT IBIS IBIS World Installations 1. Linking Crime Guns: The Impact of Ballistics Imaging Technology on the Productivity of the Boston Police Department's Ballistics Unit, Journal of Forensic Sciences, July 2004, Vol. 49, No. 4. Anthony Braga, Ph.D and Glenn L. Pierce, Ph.D. 4 www.forensictechnologyinc.com Forensic Technology News – Winter 2005 FORENSIC TECHNOLOGY NEWS HIGHLIGHTS Canadian Documentary Documents 'Ballistic Truth' ith the increasing popularity of today’s law enforcement dramas like CSI and Law & Order, the science of forensics has undoubtedly captured the public's fascination with criminal investigation. However, as with most television dramas portraying reallife scenarios, show creators take a justifiable poetic license to make the program more engaging for the audiences. W On October 23, at 7:00 p.m., a Canadian television broadcaster, Global Television, aired an hour-long documentary examining the hard facts and science behind the entertaining law enforcement and forensic television dramas, focusing specifically on ballistics identification technology. The documentary entitled Bullet Proof: The Ballistic Truth Behind Crime, was an hour-long segment chronicling the history of Forensic Technology and the groundbreaking IBISTM technology that has significantly altered that way in which violent firearm-related crimes are investigated and solved. Bullet Proof explored the road map that lead to the creation of the IBIS and analyzed the impact IBIS has had on forensic sciences and its future within the law enforcement and criminal justice community. Filming began in Forensic Technology's Montreal office on July 26th. Forensic Technology employees played a large role in preparing numerous technology products for their television debuts. Among the staff that was interviewed by BBR Productions, the company responsible for producing the by Tony Gagliardi documentary, were Robert Walsh, president and CEO, Pete Gagliardi, vice president of marketing, Jim Lightfoot, vice president of government affairs, product managers Serge Labrecque, Stepane Marcotte and Mike McLean, and Patty Xenos, public information manager. In addition to the Forensic Technology interviews were conversations with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), the Laboratoire de Sciences Judicaires et de Médecine Légale, the Los Angeles Police Department (LAPD), the Boston Police Department, the Royal Canadian Mounted Police (RCMP) and Dr. Kathy Reichs, international best-selling author and forensic anthropologist. Members of the LAPD, Boston Police Department and Canada's own RCMP discussed the strengths of the IBIS technology and the future steps that will need to be taken in order to facilitate further improvements across the board. Bullet Proof also featured a number of high-profile criminal cases that would have been difficult (or next to impossible) to solve without the help of the IBIS. These cases were documented as 'success stories' regarding how the system has positively impacted forensic investigation. The documentary concluded by examining the future of ballistics identification technology as it relates to the improvement of law enforcement and the advent of newer products that will make the IBIS technology more accessible to all levels of law enforcement, namely BRASSTRAXTM and BULLETTRAXTM-3D. Bullet Proof: The Ballistic Truth Behind Crime aired across Canada with plans to broadcast in the United States and internationally in the future. For more information regarding Bullet Proof, please contact Patty Xenos at [email protected] or by dialing 1-888-984-4247. Product Manager, Stéphane Marcotte, Unit Manager Research & Tech. Evaluation, Serge Labrecque. www.forensictechnologyinc.com Forensic Technology News – Winter 2005 5 FORENSIC TECHNOLOGY N E W S BULLETTRAX-3DTM Lends a Hand in the Autopsy of a Murder by Patty Xenos orensic Technology has partnered with the Montréal Science Centre to develop an interactive ballistics game built around the company's latest ballistic technology achievement, BULLETTRAX-3D. The game is part of a larger exhibit entitled Autopsy of a Murder that opened at the Montréal Science Centre on October 16th, 2004. F This cutting-edge technology helps introduce visitors to the science of ballistics identification. Autopsy of a Murder presents the equipment that is actually used by real criminal investigators and forensic scientists, giving visitors the most complete and realistic experience possible. In addition, the principles and procedures referred to are the same as those used in real-life legal sciences and forensic medicine laboratories. Visitors contemporary and historical-and excerpts from archival documents. Audio, video, multimedia games and computer programs are all integral parts of this interactive exhibit. Robert Walsh, president of Forensic Technology, said, "We are proud to participate in this instructive and informative event that provides the public with the rare opportunity to preview the technology available to law enforcement to help them in their battle against violent crime." Autopsy of a Murder was developed in collaboration with science experts from governmental and private laboratories. The visitors to the exhibit get to become the investigators responsible for solving a murder. Guests are granted access to the crime scene, the autopsy room, the archive room, and various laboratories such as ballistics, genetics, voice analysis, fiber analysis and chemistry-toxicology. During the investigation, visitors will also be able to see and hear the statements of suspects and witnesses. Autopsy of a Murder sends a message; the science of Criminalistics is now essential to proving the guilt of suspects. The exhibit was designed as educational entertainment for the entire family, especially for late elementary and early high school students (10–14 years-old). Ms. Claude Benoit, president and CEO of the Old Port of Montréal Corporation, said, "We are pleased that the ballistics game we have developed will help teach children about the science behind criminal investigations." The exhibit will later be featured at the Musée de la civilization in Quebec City and the Canada Science and Technology Museum in Ottawa. The Montréal Science Centre is one of Canada's finest cultural institutions dedicated to developing high-quality educational programs that contribute to the heightened interest among young people in science and technology careers. Autopsy of a Murder will be on display until March 2005. Using the BULLETTRAX-3D interactive software, visitors can examine the spent bullets from a potential crime gun. The guests can then verify their hypotheses in the life-like recreations of the forensic laboratories. Based on their deductions, the visitors then choose a suspect, along with three pieces of incriminating evidence, and check the validity of their presumptions. If they successfully find the murderer, the guilty party will confess on videotape. Ballistics Labview station in the Autopsy Murder exhibit. may also over fiftyofobjects-both 6 www.forensictechnologyinc.com Photo courtesy of Old Port of Montréal Corporation Inc. From left to right: Claude Benoit, president and CEO of the Old Port of Montréal Corporation. Representing Forensic Technology: René Belanger and Patty Xenos. Mr. Bernard Lamarre, president of the École Polytechnique de Montréal, president of the Montreal Museum of Fine Arts, and president de la Société du Vieux Port de Montréal. Forensic Technology News – Winter 2005 FORENSIC TECHNOLOGY N E W S F E A T U R E New South Wales Sets New Standards for Ballistics in Sydney By Wayne Hoffman, Det. Inspector and Manager of the Forensic Ballistics Unit, New South Wales Police, Sydney, Australia he New South Wales (NSW) slogan is "The First State," and coincidentally, we were the first Australian state to implement IBIS technology in June 2000. With a population of more than six million, citizens enjoy a great lifestyle, climate, culture and community living. In our Ballistic Section, a systematic, proOur goal was active approach to evaluate has been applied BRASSTRAX... in employing Our division IBIS technology was extremely to reduce and satisfied with prevent firearmthe test results... related crime other law inside and outenforcement side our borders. T agencies in Australia have expressed interest in the use of this technology. Using IBIS technology, we were able to achieve the first-ever national hit in Australia, linking a crime committed in NSW to a firearm recovered in another state. IBIS technology has also played an instrumental role in assisting the Australian Federal Police (AFP) with shooting crimes in East Timor. Our Forensic Ballistic Investigation Section has been operating since 1934 and is one of the oldest in the worlddivided into a Forensic Ballistics Unit 8 123 COLD HITS CELEBRATED! The energy levels in our Ballistic Section have been high, as we are preparing for the visit of the NSW Premier, Bob Carr, the NSW Police Commissioner, Ken Moroney, and NSW Police Minister, John Watkins, to help us celebrate this important milestone, which could not have been achieved without the dedication and loyalty of our scientific and law enforcement officers. Of these 123 hits, 60 percent have been provided to task/strike forces fighting gang related and organized crime. and a Weapons Disposal Unit. NSW Police has the largest IBIS system in Asia Pacific, with four Data Acquisitions Stations (DAS) and one Signature Analysis Station (SAS). Since the acquisition of IBIS technology, we have worked diligently to put in the right structure in our Ballistic Section and to continuously improve this structure, as we provide service to more than 500 police stations and task/strike forces across NSW. "Well established procedures within a laboratory are a key factor in order to streamline the workflow. To enable us to achieve this, our Ballistics Section has identified key areas such as 'Exhibit Reception,' 'Short and Long Term Storage,' and 'Examinations Areas' with well-documented SOPs." (Gert Oosthuizen, IBIS Coordinator.) When IBIS became operational, work was done to ensure that the unsolved cases dating back to the 1970s and the test fires of every firearm submitted to the laboratory from the early 1990s were entered into the database. Due to these efforts, our Ballistic Section has solved crimes that may have otherwise remained unresolved. Also, we knew that for IBIS to be a successful tool, awareness of the system benefits needed to be created amongst detectives and investigators. This was accomplished by using communication vehicles, such as www.forensictechnologyinc.com interdepartmental memos, presentations at the Police Academy, and by spreading the word about IBIS. A pivotal moment for our Ballistic Section occurred in the fall of 2001 when we hired our IBIS coordinator, Gert Oosthuizen, who was formerly with the Pretoria Ballistic Unit in South Africa. Gert's first mandate was to evaluate our process, and he successfully implemented an improved formalized process with sustainable standard operating procedures. Using past experience in the field, Gert introduced standard procedures for ballistics examiners to complete prior to submitting evidence or tests to be acquired onto IBIS. An examiner will finalize his examination of a specific job and then select the best fired cartridge case or bullet (specimen) for acquisition onto IBIS. By following set procedures to maximize the chain of evidence and maintain the integrity Matthew Farago, ballistics support officer, NSW Police Forensic Technology News – Winter 2005 thereof, exhibit and test-fired cartridge cases and bullets are submitted to IBIS, received, registered, acquired, and stored securely in numerical order for future reference. The reality of having IBIS technology and the right process in place to support the system dramatically increased the efficiency of the Ballistic Unit. These two realities also enabled our scientific officers and police experts to return to the core aspects of their science, and to focus on solving firearm-related crime. Before we had IBIS, microscopic examinations relating to multiple crime scenes could only be performed if detectives supplied us with information that there might be a link. Even then, it could take up to several weeks to supply them with results. IBIS correlations take only minutes to complete the same task and can also supply information to several "unknown" related crime scenes. ONGOING DISTINCTIVE PROJECTS Since the late 1990s, handguns have become the weapon of choice in NSW and, as a counter move, our disposal unit has taken a hands-on approach by reviewing all test fires from handguns on an ongoing basis for positive correlations before destroying them. As a result of these efforts, one cold hit already has been realized. Other projects currently being undertaken are assisting our government in capturing images of the test fires from the Glick .40 pistols used by police officers and private security guards' handguns. Specifically, NSW private www.forensictechnologyinc.com security guards have been the target of crime groups for the pot of gold their work requires them to carry and for their weapons. With Forensic Technology's help, we have created two separate database segments for running correlations to maximize the efficiency of these projects. BRASSTRAX TESTED WITH POSITIVE RESULTS In February of this year, we also received BRASSTRAXTM to test for a period of three months. BRASSTRAX is Forensic Technology's latest innovation, which is designed to collect digital images of cartridge-case evidence from a remote location and place these images into the database of a centralized IBIS system for correlation. Our goal was to evaluate BRASSTRAX and verify that it can be used as part of a possible creation of a nationwide firearms-identification network. Our division was extremely satisfied with the test results and the Australian Federal Police (AFP) and other law enforcement agencies in Australia have already expressed interest in the use of this technology. A philosophy shared in our Ballistic Unit is that we have been given the privilege of being front-line soldiers in the global fight against firearm-related crime. Our doors are therefore open to visitors from other Ballistic Sections in our region and from around the world. We would like to share processes and discuss how we can collectively work in erasing firearm related crime from our communities. Note from Isadora Vuk, Forensic Technology: Forensic Technology is proud to support the ballistics initiatives underway in the New South Wales Police Department and all of Australia, and look forward to seeing our technology help in the battle against violent crime. We applaud the vision of the New South Wales Police and are pleased to continue our strong international relationship. Isadora Vuk is a marketing intelligence analyst with Forensic Technology. Vuk has worked closely with Wayne Hoffman and the NSW Police in the preparation of this story for Forensic Technology News. OUR KEY MILESTONES Thirty-two dedicated scientific, sworn and unsworn officers have been responsible for our IBIS achievements. ■ Largest firearm database in Australia ■ 123 cold hits ■ These hits have linked over 250 crimes and crime scenes ■ 7,700 positive microscopic identifications ■ 8,443 cases are currently on the system ■ 11,551 cartridge cases are currently on the system ■ 5,077 bullets are currently on the system Forensic Technology News – Winter 2005 9 FORENSIC TECHNOLOGY I N T E R N AT I O N A L S C E N E South Africa Raises Ballistics Testing Capacity by Irma Ventor, Contributing Editor of Engineering News Article reprinted courtesy of Engineering News, August 2004 Issue he South African Police Service (SAPS) last year upgraded the Integrated Ballistics Identification System (IBISTM) at the Pretoria Forensic Science Laboratory, nearly doubling its capacity. T The Canadian-developed system, an international standard, links bullets as well as cartridges between various crime scenes, thereby determining whether the same weapon was used at various crime scenes. Ballistics specialist senior superintendent, Niel van Niekerk, says Pretoria, currently reporting over 1,300 hits, is the world leader with respect to IBIS hits. Meaning: by using the electronic database, each year 3,000 cases are linked by virtue of the bullets or cartridges found at crime scenes. The Pretoria laboratory covers Gauteng, Limpopo, part of the Northern Cape, the Free State, the North West, and Mpumalanga. Cases in these areas seeking a match at IBIS Pretoria run to between 30,000 and 40,000 a year. "The system has the highest workload of all IBIS systems in the world; not even high-crime areas such as New York or Chicago are proving to be competition," says regional coordinator for Pretoria, inspector Willie Odendaal. Before the arrival of [IBIS] in 1997, bullets and cartridges were matched manually, something which Odendaal, with eleven years of experience in ballistics, says endured too many work hours. Coping with an immense workload has turned Pretoria into a model installation internationally for Forensic Technology, its developer. Odendaal, in fact, earlier this year received an award from the company as the operator in the world who has made 'SOMETHING IS TAKEN, SOMETHING IS LEFT' the best contribution to IBIS. This is measured in terms of characteristics such as number of hits, as well as suggestions to improve the system. One example of a case solved with the aid of IBIS is evidence found at a cash-in-transit robbery in the North West that was linked to a weapon used in several previous heists in the same area. Pretoria’s IBIS is one of four systems that were installed in 1997, the others being Western Cape, Eastern Cape, and Kwazulu-Natal. All the systems are interlinked, and evidence is therefore able to be traced nationally. Pretoria has a staff of seven people. Overall, the ballistics team at the Pretoria laboratory experiences a 20 percent increase in workload every year, estimates Van Niekerk. The Pretoria laboratory as a whole boasts six units, and a staff of about 20 people. Several have university training, but most of the SAPS forensic science is taught in-house, notes SAPS forensic science laboratory liaison officer inspector Francois Bekker, as experience plays a pivotal role. Apart from ballistics, Pretoria's Forensic Science Laboratory houses the questioned-document unit (functions include identification of forgeries and investigating signatures and handwriting); the scientific analysis unit, incorporating electronics [Pretoria] has (investigating fibre origins and conthe highest ducting voice analysis, for example); workload the biology unit (attending to DNA analysis, for example); the chemistry of all IBIS unit (investigating arson, and finding systems in traces of controlled substances such the world... as drugs, among other tasks); and lastly the explosives unit. Courtesy of Engineering News Frenchman Dr. Edmund Locard, thought of as the father of forensic science, established the world's first crime scene laboratory in Paris in 1910. He coined the phrase "something is taken, something is left," referring to what happens during the course of the forensic event between the witnesses, the scene and the evidence. In other words, Locard's exchange principle means that when any person comes in contact with an object or another person, a cross-transfer of physical evidence occurs, and through this, it is possible to associate criminals with particular places, items of evidence and crimes. 10 www.forensictechnologyinc.com Forensic Technology News – Winter 2005 I N T E R N AT I O N A L S C E N E Bekker says the aim of forensic scientists is to derive from a mute entity, such as a bullet or DNA, what happened at a crime scene. PRETORIA PRETORIA S O U T H A F R I C A "Our task is not to investigate crime. That task belongs to the investigating officer. We must look at matters objectively. In this sense we have proved many people's guilt, as well as innocence." Bekker says the SAPS forensics division is world-class. DURBAN CAPE TOWN PORT ELIZABETH "Each country's circumstances differ. What is bad for you is in some sense also good for you. Pretoria houses many experts in their fields. It is possible to gain experience here in one year that cannot be gained in ten years in any other country," IBIS Installation Sites in South Africa. THE INNER WORKINGS OF IBIS Courtesy of Engineering News The Integrated Ballistics Identification System (IBIS) has [about 300] installations in the U.S., South America, Europe, and Australia. After a possible link has been identified by IBIS, the physical exhibits (bullets or cartridges) are withdrawn from the docket or the exhibit safe for microscopic investigation. IBIS, which consists of a data-acquisition station (DAS) and a signature-analysis station (SAS), is an extremely high-tech tool used by firearms examiners and forensic ballistic specialists to determine whether the firearm in question has been used in more than one crime. This, Odendaal says, has to be done, since computer evidence alone is not yet accepted in South Africa's criminal courts. If a positive identification has been made, the forensic ballistics specialist compiles a statement, informing the investigating officers involved in the criminal cases that the same firearm was used in separate incidents. It is then up to the investigating officers of those cases to gather further forensic evidence to link the crimes. Identification through IBIS is made possible due to the fact that each cartridge case and bullet is unique. Exhibits (bullets and cartridge cases) from all types of crime scenes where a firearm was used, such as murders, armed robberies, and suicides, are digitally transferred and stored into the system database, where mathematical algorithms are written for the images. Through the use of sophisticated software, IBIS performs automatic computer-base comparisons of the images, ranking them according to the likelihood of a match. "The system, which has an accuracy rate in the region of 98 percent, can compare one cartridge case with a group of up to or more than 30,000 other cartridge cases overnight, something that is humanly impossible to do," Odendaal explains. www.forensictechnologyinc.com "Ballistic science uses the class characteristic and individual cartridge case. "Class characteristics are those characteristics that can distinguish the type of firearm used, while individual characteristics are marks unique to a specific firearm," he explains. "All firearms have grooves on the inside of the barrel that produce corresponding groove marks on the bullet when the weapon is fired." Forensic Technology News – Winter 2005 11 FORENSIC TECHNOLOGY I N T E R N AT I O N A L S C E N E Illegal Trafficking of Small Arms – A Worldwide Concern by Joanne McLaughlin any of the most acute small arms problems of 2003 arose from the seemingly simple issue of stockpile management and control. In the most extraordinary case, the loss of control of millions of small arms and light weapons helped undermine the stability of an entire country. In other cases, smaller leakages have been a direct contributor to crime and ethnic violence. M Losing small arms to criminals or rebels is a recurring problem for many state authorities. A case in point is Iraq. In the wake of the ousting of Saddam Hussein, the Iraqi people found themselves in possession of at least seven to eight million small arms, previously kept by security forces. Iraqi's demand for firearms quickly rose to meet and exceed supply, and soon imported small arms were also flowing into Iraq. Stockpile security should, therefore, be of much greater concern to all weapon owners. As governments maintain the largest weapons arsenals, they also face some of the greatest challenges in controlling their movement. Losing small arms to criminals or rebels is a recurring problem for many state authorities. Poor storage practices often facilitate pilfering and unexplained losses. Police guns can make their way into criminal hands through trade-ins of old police firearms brokered by manufacturers. At least one million civilian firearms At least one are stolen or lost annually worldwide. million civil- Stolen firearms are widely acknowledge to be among the most likely to ian firearms be used in violent crime. By focusing are stolen exclusively on theft by street criminals, or lost current practices in many countries fail to deal with other, equally imporannually tant, aspects of stockpile traceability. worldwide. Most countries do not penalize gun owners for losing their weapons – indicating that more needs to be done to discourage not just their theft but also their loss. Europe is an ever-expanding collection of nations with diverse experiences of, and reactions to, small arms violence. 12 www.forensictechnologyinc.com It is home to many of the world's top small arms producers, accounting for almost $3 billion in sales in 2000, not including those operating in the Russian Federation. Manufacturing and possession of firearms is also under scrutiny in all European Union (EU) member states, especially in some of the new ascension countries, where civil conflict has formed part of their recent history. Illegal trafficking of firearms across borders and the transfer of unmarked firearms is one important source of illegal firearms. The diversity of legislation from country to country must be taken into account, e.g., registration of new guns was only made compulsory in Germany in 1972 and in France in 1995. However, recent years have seen a growing cohesiveness of policy development at the EU level, including steps toward increased regulation of firearms within European nations and tightened guidelines for the export of firearms outside the Union. Late last year saw adoption of an EU Council resolution to help enforce customs cooperation and the clampdown on illegal firearms trafficking. David McDonnell, Forensic Technology's regional sales director for the EMEA region (Europe, Middle East, and Africa), commented, "Improving the traceability of firearms is seen as a key objective in the context of setting up an efficient preventive system against firearms trafficking. We stand ready to support Europe's law enforcement community with an arsenal of effective solutions and services." The implication of such Europe-wide initiatives will require the use of integrated IT solutions across borders. Forensic Technology's FIMS (Firearms Information Management Solution) offers software applications that provide professional solutions related to firearms, ammunition and explosive devices. FIMS enables efficient licensing, record keeping and identification to track firearm imports and exports, as well as firearm stockpile inventories and dispositions. FIMS can help in reducing the worldwide proliferation of illicit firearms, while facilitating open information-sharing and enhanced criminal investigation through technology. Forensic Technology looks forward to supporting any EU initiatives in this area and to contributing in the fight against transnational crime. Sources: *Small Arms Survey, Geneva, Switzerland. *European Commission, Justice & Home Affairs, Brussels, Belgium. Forensic Technology News – Winter 2005 FO R C. N TECHNOLOG Y SIC I EN FT SENTINEL NEWS STORY Hearing the Voice of the Customer by Patty Xenos NO DISTRACTIONS NO EXCUSES he value of our customers' opinions and critiques are priceless. They encourage us to continuously aim higher in our customer service, research and solutions. In an effort to ensure that each of our customers' views are always heard, Forensic Technology had developed a policy statement entitled FT Sentinel. Four years later, we hope we have demonstrated that we are "someone who keeps watch without distraction," as a sentinel would. We strive to accomplish our primary goal of listening to the customer and responding with the necessary updates and changes as so desired. T Our commitment to you is that we continuously improve our level of customer service so that it is the absolute best in the industry. Forensic Technology has always been steadfast in its commitment to provide superior service alongside innovative crime-solving technology. We guarantee the use of strict internationally accepted standards in which we manufacture and develop our products. If a problem arises after delivery, we will do our best to respond promptly and to find a solution. The changing needs of law enforcement keep us seeking new solutions and we promise to continually be developing in conjunction with these needs. As the sentinel is motivated by loyalty, your loyalty motivates us. We have since re-examined the FT Sentinel and have increased our standards in customer service. Client results are a component that will aid us in restructuring our focus enabling us to reach where we intend our business to be in the next three years. will not be able to contact them regarding the management of their particular issue(s). The tentative launch date for this portal is December 2004. A notification will be sent out to our clients once this portal is functional. Forensic Technology has also created a client feedback card appropriately dubbed, the Sentinel Card. Forensic Technology representatives will issue Sentinel Cards to clients upon visiting their facilities. Clients may also send an email to [email protected] at any time to offer feedback. Lastly, we kindly request that our clients take a few minutes to complete the Customer Satisfaction Questionnaire that was sent out in October. For those clients who wish to complete the questionnaire online instead, the form is available at the following URL: http://websurveyor.net/wsb.dll/18655/FTICSS-ALL.htm. RESULTS THAT WE HOPE TO ACHIEVE: ■ We will create the highest levels of customer satisfaction with our solutions. In order to achieve these results, Forensic Technology has decided to improve and increase the communication methods available for client feedback. ■ Our customers will achieve substantive and sustainable benefits through the transfer and facilitation of knowledge sharing. Currently, we are in the process of launching a new web portal at www.ftsentinel.com where clients are invited to provide positive or negative feedback online. Customers may provide as much or as little information as desired, however, if clients wish to remain anonymous, Forensic Technology ■ We will become collaborative partners with our clients, delivering solutions that result in a safer society ■ We will provide fair value to meet the unique needs of different economic circumstances. www.forensictechnologyinc.com Forensic Technology News – Winter 2005 7 POINTS ON PRODUCT Martin Roy We are accelerating the deployment of our product modules at customer premises in the U.S., especially on the West Coast. Furthermore, we have seen a growing interest from international agencies, so much so, that we plan to deploy b.a.r.d. in some sites outside North America in 2005. As usual, our R&D team is continually researching new ways to improve our b.a.r.d. platform, in order for Forensic Technology to be able to offer a complete suite of information management solutions dedicated to forensic labs and property rooms, worldwide. Alexis Vasquez CRIME DETECTION SOLUTION We are proud to present our new solution aimed at crime analysts and detectives. Cortex is a software tool that easily extracts critical data from large quantities of information obtained from various sources to assist in analytical and investigative case work. It is designed to fill the gaps between an agency's existing products and databases in order to provide centralized access to information. Cortex integrates data and offers assisted exploration tools, reducing complexity for detectives and crime analysts. The software integrates the expert knowledge of experienced analysts and detectives, thereby increasing user efficiency. Enquire about Cortex; it will be available early in 2005. BRASS R BULLET Stéphane Marcotte It was with great pride that Forensic Technology presented BRASSTRAX and the most recent prototype version of BULLETTRAX-3D at the last ENFSI meeting, recently held in Madrid. Most participants were particularly impressed by the ease-of-use of these two products and the quality of their images. As a result, as the product manager for BRASSTRAX and BULLETTRAX- 3D, I wish to personally thank and congratulate the development teams led by Sophie-Lisa Courchesne, Paul Mainville and Karl Vincent, who, with their diligent effort and made a direct contribution to the success of this meeting. Martin Roy Our new version, Gunsights PRO 3.0, has received great reviews by the law enforcement community, and we are confident that an increasing number of police departments and forensic laboratories will adopt it in the next few months. With over 2700 firearms catalogued, this encyclopedia allows users to manipulate images while detailing 27 characteristics of any given firearm. We are also proud of our continuing relationship with the Royal Canadian Mounted Police (RCMP), regarding the distribution of their Firearms Reference Table (FRT) software to agencies outside of North America. forensic training Solutions Joanna Quart Having joined Forensic Technology's marketing department in August as the Services product manager, I have quickly discovered that marketing services is very different than marketing products. In marketing a manufactured good, marketers develop new products and improve upon existing products through feature enhancements. The features of the product are very tangible and in turn define the value proposition of the product. In the case of services, the product is performance, something very intangible; therefore the association of value is less obvious. We can all agree, however, that there exists intrinsic value in quality and that is why quality performance in the delivery of a service plays such a crucial role in successfully marketing services. Forensic Technology is now a provider of tailored solutions; therefore this philosophy is not only consistent with our business model, it is, in a sense, its foundation. As a service marketer, my role is to apply a disciplined approach in establishing strategies to market Forensic Technology's current and future service offerings to our clients and to our employees. This means understanding the market to define and develop delivery channels, logistics, and options for customers that empower the performers of the service to excel in providing high-quality service (and therefore value) to our customers on a consistent basis. Reliability is key and requires teamwork across all departments. The result: very satisfied customers and very fulfilled employees. www.forensictechnologyinc.com Forensic Technology News – Winter 2005 13 500 The Hellenic Police 500 South African Police Service 1300 Allegheny County Coroner’s Office 800 New York City Police Department 1300 Israeli National Police 800 New Orleans Police Department 400 Houston Police Department 400 Chicago Police Department HIT US UP! Boston Police Department 400 Laboratoire de Police Scientifique et Technique Alger 300 Philadelphia Police Department 300 Essex County Sheriff ’s Office 200 Istanbul Kriminal Polis Laboratuvari Balistik Sube Mudurlugu 200 North Carolina State Bureau of Investigation 200 Santa Ana Police Department 100 Columbus Police Department 100 Washington State Police-Tacoma Crime Laboratory 100 Bundeskriminalamt 100 Stockton Police Department 100 Georgia Bureau of Investigation 100 Turkey National Police, Ankara 1000 Ministry of the Interior - Moscow, Russia 100 Contra Costa County Sheriff ’s Office 100 Omaha Police Department 100 Metropolitan Police of the District of Columbia 100 SKL- Swedish National Laboratory of Forensic Science 50 Danish National Police - The Forensic and Serious Crime 50 Dirrecion General de la Policia 50 Taiwan Criminal Investigation Bureau 50 Chicago Police Department 500 The Hellenic Police 500 South African Police Service 1300 Allegheny H I TCounty U S Coroner’s U P ! Office 600 New York City Police Department 1300 Israeli Department This is a friendly reminder from your associates at Forensic Technology to report your milestone IBIS HITS* to Patty Xenos via email or fax at [email protected] or 514-485-9336. You may also cut out the form below and mail it to our Montreal office (if mailing your agency logo, please enclose a CD containing the artwork files with this form): Attn: Patty Xenos, 5757 Cavendish Blvd., Suite 200, Cote St-Luc, Quebec, H4W 2W8, CANADA *A HIT is defined as a match between two exhibits using IBIS. When you report a HIT (1st, 25th, 50th, 100th, etc...) we award you with a certificate or plaque. We will also post the HIT on our website. If you choose to email or fax your reply, please include the following information as well: HIT Number HIT Date An electronic version of your department’s logo (180 dpi minimum) Follow-up contact name Agency information Additional information (optional) FORENSIC TECHNOLOGY Logo is enclosed Logo is emailed FORENSIC TECHNOLOGY E V E N T S Technology Preview Opens to Warm Reception by Nicola Gurwith On September 28th and 29th, in the Walsh-Reckord Hall of States in Washington, DC, Forensic Technology held its first Partners in Crime Solving Technology Preview and Reception. The preview on September 28th was an opportunity for guests, namely members of the media, to preview Forensic Technology's product line. Highlighting the event, was Forensic Technology's latest achievement, BULLETTRAXTM-3D, a workstation for collecting 3D images of spent bullet evidence for comparison. In an article written by one of the press attendees, Jason Tuohey, for PCWorld.com, Martin Ols, a firearms and toolmark examiner at the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), attested, "[The 3D technology] does have a great deal of possibility." In addition, Forensic Technology's staff was on hand to provide product demonstrations for other products designed to aid public safety in the areas of actionable intelligence and evidence and forensic laboratory management. FALL EVENTS ATTENDED... IPC 2004 Adelaide, Australia PEAF Florida Deerfield Beach, Florida ASCLD San Diego, California ENFSI Strategic Planning Meeting Madrid, Spain GARDA Dublin, Ireland www.forensictechnologyinc.com Our reception on September 29th was an opportunity to honor Chairman Bill Young of the United States House of Representatives Appropriations Committee. Support from dedicated policy makers like Chairman Young has been essential to the success of Forensic Technology's integrated crime-solving solutions. Robert Walsh, president of Forensic Technology, honored Chairman Young for his longstanding support of law enforcement initiatives. The evening began with a thoughtful address from Walsh. Soon, the one-hundred plus group of attendees were participating in product demonstrations offered by Forensic Technology staff and mingling with other law enforcement and government officials. An assortment of special hors d'oeuvres and wine were served to the enthusiastic crowd throughout the evening by the elegant Washington catering service, RSVP. Guests included Ambassadors and embassy staff, Congressional staff, friends of Forensic Technology and staff from a variety of American agencies including, the Department of Justice, the Department of Homeland Security, the Department of State and the Department of Defense. Being dubbed a success for all involved, Forensic Technology's Partners in Crime Solving Technology Preview and Reception will become an annual event in Washington, DC and Forensic Technology's Jim Lightfoot, vice president of government affairs, had this to say: "The event yielded very positive results for both the attendees and our staff. We are proud of our technology solutions and are glad to be working with the esteemed men and women of law enforcement in the creation and use of tools to help combat violent crime. Furthermore, I would like to extend my gratitude to all that attended for taking time out of their demanding schedules to meet with us.” Vietnam Ambassador Nguyen Tam Chien expresses his thoughts to former US Senator Dennis DeConcini. Brook Gaster, director of business development for the Americas, gives Marika Selga, first secretary from the Embassy of Latvia, a demonstration of GunsightsTM. Forensic Technology News – Winter 2005 15 www.forensictechnologyinc.com Helping you get from Point A to Point B As a global leader in providing cost-effective solutions to the public safety community for the past 12 years, Forensic Technology is the number one choice for ballistics identification equipment for public safety agencies around the world. While we pride ourselves on pushing the envelope of ballistics identification, we are committed to providing innovative products and services to aid public safety on all fronts. From unique crime-detection software to property, evidence, and forensic laboratory management solutions, Forensic Technology is using the power of computers and automation to help bring violent criminals to justice faster. Call 1-888-984-4247 to learn more. FORENSIC TECHNOLOGY Solutions for a Safer Society. Forensic Technology is an ISO 9001/2000 Certified Company.
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