July/August 2003
Jamestown Savings
Bank Ice Arena
Also Inside:
How to Market Your Facility to Tourists
Small Town Ice Arenas of the Future
Kids on Thin Ice
Oct 12 - 17, 2003
Oglebay Resort and
Conference Center
Wheeling,
West Virginia
Ice Arena
Institute of Management
Management Education and
Certification Program
Join the industry leaders of tomorrow and
learn with the best at iAIM.
In response to industry needs
and in fulfillment of its
mission, ISI offers the
first comprehensive
management education
and certification program for ice arena
managers, operators
and programmers.
Governed by a Board of
Regents, under the direcPresented by the
tion of Jack Vivian, PhD.,
Ice Skating Institute
the goal of iAIM is to
provide industry-specific
education to enhance the
knowledge, efficiency and
effectiveness of each graduate.
Instructors are selected from among the
industry's most knowledgeable and
experienced practitioners.
What you learn at iAIM could make the
difference in the success of your career
and your facility.
®
For more information,
call 972-735-8800 or visit
www.skateisi.org
volume 6, number 2
Publisher
Ice Skating Institute
Editor
Dianne Powell
Editorial Advisors
Peter Martell
Patti Feeney
Print Production and
Advertising Sales Manager
Carol Jackson
Art Director
Cindy Winn Livingston
Contributors
Jack Vivian, Ph.D.
Susan Snyder-Davis
Todd Bradley
Tina Syer
Sara Meyerdierks Hillgrove
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september/october 2003
contents
Is There a Glass Ceiling in the Ice
Arena Industry? . . . . . . . . . . . . . . . . . . . . .8
by Jack Vivian, PhD
How to Maximize Sales
Opportunities . . . . . . . . . . . . . . . . . . . . .14
by Susan Snyder-Davis
Jamestown Savings Bank Ice Arena . . .18
by Sara Meyerdierks Hillgrove
Ice Arena Mold Contamination . . . . . . .26
by Todd Bradley
How Coaches’ Behavior Impacts
Athletes’ Motivation . . . . . . . . . . . . . . . .30
by Tina Syer
A L S O
Jamestown Savings Bank Ice Arena
Photo courtesy of Jon Elder Productions
I N
T H I S
I S S U E
New Judges Manual Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Classified Ads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
ISI Fall Seminars Planned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Tough Times Require Strong Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
2003 ISI World Recreational Team Championship Results . . . . . . . . . . . . . .25
Coaches Corner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
ISI Electronic Communications Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Judges Pass Certification Update Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
D E P A R T M E N T S
CROSSCUTS News and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
CALENDAR ISI Endorsed Competitions, Shows/Exhibitions . . . . . . . . . . . . .16
ICE ARENA ASSOCIATIONS NEWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
GETTING CONNECTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
ADVERTISERS INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
ISIA EDUCATION FOUNDATION REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
AND ANOTHER THING … Commentary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Dedicated to providing leadership,
education, and services to the
ice skating industry.
ice skating institute
17120 N. Dallas Parkway, Suite 140
Dallas, TX 75248-1187
Phone: (972) 735-8800
Fax: (972) 735-8815
e-mail: [email protected]
www.skateisi.org
isi international headquarters staff
Executive Director
Peter Martell
Managing Director,
Member Programs and Services
Patti Feeney
Controller
Karen Schaffer
Membership Coordinator
Kimberley Russelle
Editor
Dianne Powell
Advertising Sales and
Print Production Manager
Carol Jackson
National Events Coordinator and
Skating Program Director
Barb Yackel
Administrative Assistant
Kathy Chase
Art Director
Cindy Winn Livingston
Information Services Coordinator
Jeff Anderson
Sponsorship Sales Manager
Stuart Sedransky
Telephone 972-735-8800
CrossCuts
news and notes
New Ownership for
Rainbo Sports Shop
After 35 years of owning and managing Rainbow Sports Shop in Skokie,
IL, Cale Carvell has sold a majority
interest in the company to a new
management team headed by Mike
Allenson. Allenson has over 15 years
of experience in retailing, merchandising and marketing. Carvell will
focus on expanding Rainbo’s speed
skating business. For more information on Rainbo Sports Shop, go to
www.rainbosportsshop.com.
An Evening with Champions to
Benefit the Jimmy Fund
An Evening with Champions, an
annual figure skating exhibition that
benefits the Jimmy Fund for pediatric
isi officers
President
Jim Lange
1st Vice President
Mike Paikin
2nd Vice President
Gerry Hart
Treasurer
Jim Hartnett
Secretary
Margy Bennett
Immediate Past President
Boyd Wietecter
cancer patients and research efforts at
the Dana-Farber Cancer Institute, will
be held October 10-11, 2003 at the
Bright Hockey Arena at Harvard University. The exhibition, a 34-year tradition, is organized by students of Eliot
House at Harvard. The host of this
year’s exhibition will be 1992 Silver
Medallist Paul Wylie. The show will feature 1994 Olympic Gold Medallist
Oksana Baiul, 2003 National Pairs
Champions Philip Dulebohn and
Tiffany Scott, and brothers Parker and
Colin Pennington.
An Evening with Champions brings
together world-class figure skaters, college students, kids and doctors in an
effort to eradicate cancer. For more
information or to order tickets, call
617-493-8172 or go to www.aneveningwithchampions.org.
NEW CONSTRUCTION
• Scranton, PA – An Ice Box indoor
skating rink is being built in
Scranton.
• Georgetown, MI – Ground has
been broken for a new approximately $8 million municipal ice
arena. A grand opening is scheduled for May 2004.
• Guangzhou, China – Grand View
Mall, the largest shopping mall is
Asia, expects to attract up to
800,000 people a day. The mammoth facility will house a 48-story
five-star hotel, a 30-story office
building and an ice rink.
directors
District 1
Katy Hayden
District 2
Robyn Bentley
District 3
Richard Arenella
District 4
Jeff Doucette
District 5
Shane Douglas
District 6
Carol Burns
District 7
Margy Bennett
District 8
Jimmie Santee
District 9
Dan Smith
District 10
Rebecca Anderson
District 11
Liz Folger
District 12
Janise Jensen
District 13
Bob Knoerl
District 14
Paige Scott
District 15
Donald Bartelson
District 16
Cindy Solberg
District 17
Jos Pronk
District 18
Jean-Claude Detre
Hockey
Spiro Giotis
Builders & Suppliers
Doug Peters
Instructors
David Santee
Commercial Rinks
Andy Deyo
Public Rinks
Al Tyldesley
Schools, Colleges, Universities
Vicki Korn
PSA Representative
Gerry Lane
USFSA Representative
Homer Hagedorn
Lifetime Honorary Member
Carol Zdziebko
• Detroit, MI – Campus Martius Park
is a gift to the city from the Detroit
300 legacy. The park will include
green space and two concert stages
and will feature a fountain in the
summer and a skating plaza the
size of New York’s Rockefeller Center in winter.
• Bethlehem, PA – After four years of
planning and delays, construction
was started in June on a hockey rink
at Bethlehem Works. The Philadelphia Flyers and Lehigh Valley Ice
Management kicked off the sixmonth project to build the $7.5 million, two-rink Flyers Skate Zone.
Paul Wylie to host an Evening with Champions.
4
the edge september/october 2003
• Delmont, PA – Center Ice in Delmont has added a third sheet of ice
to meet growing demands for ice
time from hockey players and figure
skaters. The new Allegheny Arena
rink is named for the Allegheny
Hockey Association, a member of
the Pittsburgh Amateur Hockey
Association. The AHA plans to add
teams and expand programs for
girls. In addition to the growth in
hockey at Center Ice, the figure skating program has grown by 12-15
percent in the last year.
ARENA OPENINGS
• McCall, ID – The Manchester Ice and
Event Center, a year-round ice rink,
opened in June in downtown
McCall with a ribbon cutting, dedication and ice show. The $6.2 million, 650-seat center has windows
overlooking Payette Lake and an
NHL-sized sheet of ice. The center is
the project of the Rich Sabala Foundation, founded by Rich and Diana
Sabala in memory of their son.
• Syosset, NY – A new outdoor facility
housing an almost NHL-sized roller
rink in the spring, summer and fall
and an ice rink in the winter opened
in June with NHLers Darius Kasparitis and Trent Hunter. “Le Colissee”
features boards, glass, goals, scoreboard and signage in French. Skating director Manon Bibeau promises the finest instruction for skaters
while owner Michael Rudman
promises guest visits by New York
Islander players
ARENA CLOSINGS
• Parma Heights, OH – Parma
Heights owned Greenbrier Ice Rink
closed in June amid controversy.
City officials decided in 2002 to
close the rink this year due to its
operating deficit and need for up to
$500,000 in capital improvements.
The closing was recommended by
a 10-person task force that conducted a nine-month study and
found that fewer than one percent
of Parma Heights households used
the facility regularly. Residents
opposed to the closing circulated
petitions to recall the mayor.
• San Antonio, TX – Goodwill Industries has taken over space once occupied by the Crystal Ice Palace skating center.
NAMES IN THE NEWS
• Congratulations to San Jose Junior
Sharks ice hockey coach Luc Roy
who received a Double-Goal Coach
Award from Positive Coaching
Alliance for his efforts to provide a
positive environment for his team.
• Congratulations
to
Richard
Dwyer, recipient of the Skaters’
Fund’s Ambassador Award for
humanitarian service. The award
recognizes Richard Dwyer for his
years of service, love and caring for
the sport of figure skating.
• Suburban Sports Group has hired
Ian Herbers as assistant manager
of Novi Ice Arena in Novi, MI. HerContinued on page 6...
the edge september/october 2003
5
...Continued from page 5
bers’ experience includes being a
Suburban Hockey Schools instructor
for a year. Herbers played junior
hockey in the Western Hockey
League and played hockey at the
University of Alberta while earning
his degree in physical education. He
has played for the Edmonton Oilers
American Hockey League affiliate,
the Detroit Vipers, the Tampa Bay
Lightning and the New York
Islanders.
• Jeff Bardwell is the new Arena
and Properties Manager at Everett
Arena in Concord, NH.
RINK RUMBLINGS
EAST
• Zullinger, PA – The 35,596-squarefoot building that housed the Doris
I. Billow Ice Arena for two years
went on the auction block in July.
The $2.8 million arena, which
opened in December 1997, was sold
for $400,000 to two businessmen
who hope to reopen it. The building
had been gutted and the ice-making
system, Zamboni and rental skates
sold after a bank foreclosed on the
facility in 2000.
• Bennington, VT – A feasibility
study is to be conducted to determine the practicality of building an
ice skating rink at Bennington’s
recreation center.
• New York, NY – A new $15 million
Sports Complex, slated for the hanger area of Floyd Bennett Field in the
Gateway National Park, will house a
full-sized ice hockey rink as well as a
smaller rink for recreational skating
and pee-wee hockey. Other amenities planned include six full-sized
basketball and volleyball courts, outdoor football and soccer facilities, a
3,500-square-foot gymnasium with
men’s and women’s locker rooms
and saunas, a climbing wall, game
and party rooms, a food court and
pro shop. Floyd Bennett Field served
as the city’s first municipal airport in
1928 and was heavily used by the
Navy during World War II.
• Natick, MA – Facility Management
Corporation’s bid to lease and oper-
6
ate West Suburban Arena for eight
years has been approved. FMC
offered the base rent plus $443,000
worth of capital improvements.
FMC agreed to purchase the equipment currently in use at the arena
and transfer ownership to the town.
A new electric Zamboni has been
ordered, with new dehumidification, a new arena ceiling, new flooring and other improvements on the
way. Over the lease period, the
refrigeration system will be replaced
along with the dashers and most of
the facility’s mechanical systems.
FMC will devote one-half of one percent of revenue to a Community
Investment Program that will fund
scholarships, charity events and
other programs. FMC now operates
17 public ice arenas throughout MA.
• York, PA – Officials with the York
City Recreation Corporation’s ice
rink at Veteran’s Memorial Park are
cautiously optimistic about being
able to meet their November bond
payment of $181,492 and next
May’s payment of $446,492. Plans to
increase revenues include turning
the 6,000-square-foot mezzanine
space originally designed for a
restaurant into an all-purpose room
for corporate parties, dances and
bingo. Summer day camps offering
skating and an array of sporting,
educational and recreational activities are planned along with efforts to
solicit business and government
entities for funds to increase the
number of learn-to-skate programs
for inner city kids.
has 35,000 feet of new pipe and concrete. Coolant leaking from the old
pipes caused the rink to be shut
down last winter.
• Cudahy, WI – The developer of the
planned $27 million Powerade Iceport asked the city of Cudahy for
more time to provide details of the
project’s budget. Sportsites LLC, the
real estate developer, hopes to also
develop LakePort Village, a proposed
35-acre mixed-use development to
surround the five-rinks facility. The
210,000-square-foot Iceport is scheduled to open for the summer of
2004. In addition to the five rinks,
Iceport is to feature a wireless Internet café and kiosks, a performance
enhancement center, gaming room,
study hall, day care, and food and
beverages areas.
NORTHWEST
• Hood River, OR – Developers want
to turn a tiny, 75-year-old ski resort
into a year-round attraction with
450 housing units and a resort with
an ice rink, biking and hiking
trails, a golf course, hotel and
restaurants. A coalition called
Cooper Spur Wild and Free opposes the plan citing concerns about
damage to the local watershed,
soaring land values and the potential impact on wildlife, including
elk that winter near Cooper Spur.
• Moscow, ID - $165,000 has been
donated to the Palouse Ice Rink Association for ice rink improvements.
MIDWEST
CANADA
• Hoffman Estates, IL – A verbal agreement between the Chicago Wolves
and Hoffman Estates park district
officials calls for the addition of a
skating facility to the park district
community center. Under the plans,
the community center would also be
expanded
and
rehabbed.
If
approved, the skating facility will
include two NHL-sized rinks, one
accommodating 700 spectators and
the other 300. Plans call for a pro
shop, video wall and concessions
area. The Wolves would use the facility for practice only.
• Windsor, ON – City Council members are considering a joint arena
and stadium venture with the University of Windsor. The proposed
6,500-seat stadium and 5,000-seat
arena is estimated to cost $35 million. The university is committed to
building the stadium.
• Milwaukee, WI – Red Arrow Park’s
ice rink’s renovated cooling system
Editor’s Note: “CrossCuts” is compiled from press releases and published reports. Submit information to
Editor, ISI EDGE, 17120 N Dallas
Pkwy, Suite 140, Dallas, TX 752481187; fax to 972-735-8815; e-mail
to [email protected].
the edge september/october 2003
Is There a Glass Ceiling in
the Ice Arena Industry?
by Jack Vivian, Ph.D.
W
here are the female managers in the ice arena
industry? When dealing with ice arenas in the
United States, I find there are few women in management or operations positions. With the recent advances
women have made in other industries, it is alarming that our
field has so few. This leads one to ask what factors have contributed to the low number of females advancing to the management level in the ice arena industry.
Successful managers realize that they need the best talent if
their business is to succeed and be the best. I have managed
people in the ice arena industry for more than 37 years, and
I have yet to figure out why it has taken women so long to
advance within the industry. There have been many times
over the years when I have observed successful women in ice
arena positions, but they did not advance.
I recall a woman I worked with, an outstanding office manager who performed many management tasks since I was also
teaching and coaching university hockey and football teams
at the time. A college graduate, she combined fundamental
training in business with a keen ability to solve problems and
see the “big picture.” When I moved on to professional
hockey, she wasn’t even considered as my replacement.
Over the years, the women I have observed and been associated with have confirmed what the literature on management skills indicates; women have better consensus and
team building skills than their male counterparts. Men are
more direct and authoritative, as is yours truly. I can however think of many past and present skating directors, office
managers, concession and pro shop workers who would
make outstanding arena managers, if given the chance. I
don’t believe their lack of opportunity resulted from a perception that they didn’t want the responsibility or were more
interested in motherhood, as some would lead us to believe.
Nor did they lack proper credentials or physical skills to perform the job.
Continued on page 10...
8
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the edge september/october 2003
9
...Continued from page 8
Sadly, I have not come across many women in the operations and maintenance side of our industry, although we
hope to change that through our iAIM Certificate of Operations program; iAIM encourages all students to become
actively involved in all facets
of the business. Surely, we will
find females with the interest
and skills to perform these
tasks. Since communication,
organization and attention to
details are more important
than physical or mechanical
skills, I am confident that
when it finally does happen,
these individuals will do a lot
to attract a whole new breed of
competent, qualified females
to the operations and maintenance side of the business.
look to the leadership in community governments for one of
the solutions. It would appear that recreation directors and
city managers are male dominated professions; thus, if a
good old boys network is in effect, the tendency is to appoint
males to subordinate positions. Whether politics and
the dominance of males in
that segment of society have
contributed to this phenomenon would be an interesting
study.
Life in our industry is difficult enough without trying
to succeed in management
by appointing only men to
important positions.
Life in our industry is difficult enough without trying to
succeed in management by appointing only men to
important positions. I don’t believe good managers select
key contributors based on a prejudiced point-of-view. The
fact, however, is that there may be a “good old boys” network that contributes to the current situation.
Due to the fact that many arenas in the past have been
owned and operated by municipalities, maybe we should
Management in the 2000s has
changed the way it looks at
and involves itself with the
workforce. With workers and
managers alike stressed out by
the demands to do more with
less and fears about losing
jobs, the workplace is not
quite the picture of sweetness and happiness of the 80s and
90s. Nor is it all doom and gloom either. There is evidence
of new employee and management attitudes toward work —
- and each other. This cannot help but boost females into
management positions.
The worker of today is looking for a career, not just a job.
More individuals are looking at jobs as professions and come
to the workplace with a higher level of technical competence
Continued on page 12...
10
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the edge september/october 2003
11
...Continued from page 10
than their predecessors. Furthermore, today’s workforce has
a broader understanding of issues, such as business costs and
accounting, contract negotiations, working with and motivating people, than in the past. There is no question that
females are going to be the dominant force in a workforce
that males comprised in the past. Most colleges and universities are graduating more females than males, and these
young people are professional, aggressive and talented.
If it is true that females have better team building skills than
males, the future looks much brighter for their inclusion into
management positions in our industry. It has been proven
that providing a setting where employees’ ideas and concerns
are welcomed has resulted in issues being addressed and
resolved in their infancy, before they escalate into formal
grievances. If women can do this better than men, all the
better for our industry. The empowerment of the workforce
is in everyone’s best interest, not just management’s.
With the unprecedented growth in the ice arena industry,
we need to do more to attract women into arena management. Start by assessing your current employees and promoting and mentoring female employees. We have a lot to
learn from them; they will make a valuable contribution to
our industry.
* Dr. Jack Vivian is the Director of the Ice Arena Institute of Management and a recognized authority in the field of arena planning,
development, management and operation.
12
New Judges Manual
Available
Judging at ISI competitions is done by trained
and certified ISI coaches. All ISI Associate Members must pass a certification test before serving
as a judge. Most answers to test questions can
be found in the current editions of the Skaters
and Coaches Handbook (2002-2003), Competitors Handbook (2002-2003) and the
recently updated and released 2003 edition of
the Judges Manual.
It is imperative that ISI judges be aware of the
rules of competition and the latest rule revisions. If you have not obtained your copy of
the NEW ISI Judges Manual, please contact
the ISI Orders Department at 972-735-8800 to
place your order.
the edge september/october 2003
Facility Management Corporation
P.O. Box 93, Rockland, MA 02370
FMC to Operate
West Suburban Arena
NATICK, MA – Facility Management Corporation
(FMC) of Norwell, MA has reached an agreement with
the
Town of Natick, Massachusetts on an 8-year lease for
•
West Suburban Arena. With the signing of this lease, FMC
•
now operates 17 public ice arenas throughout Massachusetts.
The Town of Natick purchased the West Suburban Arena in 1988
•
and began leasing it to a local non-profit organization to manage for
the nominal fee of $1.00 per year.
•
The Town chose not to renew the lease at its expiration in 1998 citing
dissatisfaction with the condition of the facility and a lack of priority scheduling for local hockey groups.
The organization filed a lawsuit preventing the Town from evicting them, arguing
that their lease with the Town automatically renewed.
After losing the judgment in the initial case, the Town appealed. Early this year,
Town officials were notified that they had won the appeal and were free to evict the
operator. In May, the Natick Board of Selectmen issued a Request for Proposals
(RFP) for the arena lease in hopes of attracting a professional ice arena management
firm willing to invest in capital improvements badly needed at the facility in exchange
for a lease.
At the Natick Selectman’s meeting on June 16th the Board considered two proposals it
• Feasibility
had received then voted unanimously to accept FMC’s proposal and authorized the Town
Administrator to negotiate the final terms of the lease. FMC offered not only the base rent
• Design
of $475,000 required by the RFP, but also another $443,000 worth of additional capital
• Vending
improvements over the 8-year agreement.
• Food Services
As part of their proposal, FMC agreed to purchase the equipment currently in use at the
arena that is owned by the previous operator and transfer the ownership to the Town.
• Marketing
Further, FMC will begin a Community Investment Program that will dedicate a percentage
• Programming
of arena revenue to fund scholarships and other local charitable causes. “It’s our way of
• Consulting
making sure the rink benefits everyone in the community and not only those people who
• Planning
skate at the facility,” said Rob McBride, President of FMC. This program is also in place
at other arenas operated by FMC.
• Management
“We are very excited to have this opportunity to partner with the Town of Natick,”
• Operations
McBride went on to say, “This is a wonderful facility with a rich history of hockey and
figure skating. It is a very important recreational asset not just for Natick but all the
surrounding communities as well. We look forward to improving the facility and
offering quality programs for everyone in the community to enjoy”.
Facility Management
There is a substantial amount of work to be done at the arena. A new electric
Corporation is an
Zamboni has already been ordered, with new dehumidification, a new arena
ceiling, new flooring, and many other improvements on the way. Over the lease
innovative leader of
period the aging refrigeration system will be replaced along with the dashers
public recreational facility
and most of the facility’s mechanical systems. The arena will re-open under
management, specializing
FMC management on August 4th.
Innovation
Efficiency
Service
Vision
in ice rink operations. FMC’s
team has over a century of
combined experience in the industry,
it is time to put their knowledge and
skills to work for you! Call us today:
781-982-8166 / www.fmcarenas.com
JOIN THE FMC TEAM!
As a growing leader in the industry, FMC is always
looking to add quality individuals to our management
team. Immediate openings are available for:
· Senior Management
· Arena Management
If you have ice rink experience and are interested
in learning more about employment opportunities with
FMC contact our Human Resources Department at:
781-982-8166 ext. 107 or
[email protected]
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resurfacer.”
- Mark Vaughan (Eagan Civic Arena, Eagan, MN)
“The greatest benefit I have received from using MaxSolutions
software has been peace of mind and more energy. It allows
me to complete other tasks I never seemed to be able to get to
before. I remember all too well how it was before I started
using MaxFacility and I certainly would never want to return
to those days.”
- Lee Roy (Travis Roy Arena, Yarmouth, ME)
For more information, please contact us at:
Maximum Solutions, Inc.
7703 Normandale Rd., Suite 100, Edina, MN 55435
800-976-6646
www.maxsolutions.com
14
How to
Maximize Sales
Opportunities
by Susan Snyder-Davis
O
nce a customer walks through the door, whether a
regular or a newcomer, he or she is someone interested in your facility and the programs you offer.
You don’t have to sell this person on coming to your facility, but are you maximizing your sales opportunities with
your customers?
Consider and take advantage of the following opportunities
to maximize your potential sales.
• Food combo packages provide a terrific opportunity to
sell a drink and chips or fries with a sandwich.
• Add giant-sized food items such as giant drinks, giant
fries, and any food items you can sell as an extra large
size. People are willing to pay for the bigger size.
• Purchase custom buttons for your employees to wear
that remind customers you’re selling something special. These button can read, “Ask Me About Our Birthday Party Packages!” or “Ask Me About Our ….” Be
sure to tell your staff to ask customers to try additional products.
• Offer family packages to customers. Give families the
option of paying one price to visit your facility for six
months or for a year. Think about what you need to
charge to make it worth your while and what would be
appealing to customers. Remember that a family that
buys an annual pass to visit your facility may come back
more times than they would otherwise, and each time
they visit they are buying more food and purchasing
more merchandise.
• When your customers buy birthday party packages, are
you mailing them fliers with suggestions of all the additional services or items you can provide to make their
life easier and their parties more fun? Your staff might
call birthday party customers to suggest additional
items to purchase for parties. Customers can be directed to visit your website where you post additional items
and services for parties. Let them know they can add a
cake, extra activities or time, goodie bags, extra tokens
and special entertainment.
• Do you make sure that every parent visiting your facility
receives a brochure or flier about your birthday party or
group party packages? This includes all the parents who
are guests at birthday parties at your facility.
• When selling parties to groups, do you make special offers
such as “book three parties and receive a free party or
receive significant discounts”?
• The last time you visited a circus or an amusement park,
you probably saw the staff selling light-up swords, fiber
optic flashlights and neon necklaces during the show or
at the closing. Why not stock up on these or similar fun
items and let your staff wear/demonstrate them and
watch them sell like hot cakes?
the edge september/october 2003
• If you have a fun selection of toys at your redemption or
novelty counter, be sure to have your staff demonstrate
the toys. Seeing a toy in action often leads to sales. If you
don’t have games and a redemption center, having a novelty toy counter is a great high-profit center with kids.
Don’t miss the opportunities you have to sell more to an
already captive audience. Remember, your customers have
already said “yes” to being your guests.
* Susan Snyder-Davis is the owner of Kids Marketing Factory and
author of Marketing Your Family Entertainment Center and Special Events for Family Entertainment Centers. She can be reached at [email protected].
Classified Ads
Immediate opening for Hockey Director - Skatetown Ice Arena in Roseville, CA is currently accepting
resumes for a hockey director to manage and grow our
youth and adult house leagues, all hockey instructional programs, drop in hockey programs, tournaments,
camps, and hockey officials programs. In addition to
overall responsibility for the hockey department, the
person in this position will be a member of the Skatetown management team. Previous successful experience as a hockey director is preferred. Strong organizational, management, customer service, and team-member skills are required. Send resumes to [email protected].
Pro Shop Manager - Skatetown Ice Arena in Roseville,
CA is currently accepting resumes for a person to manage
our retail pro shop. Our 1,200 sq. ft. pro shop carries a
large selection of hockey and skating merchandise. Previous successful experience as a retail manager is required.
Hockey and skating retail sales is a plus. In addition to
overall responsibility for the pro shop, the person in this
position will be a member of the Skatetown management
team. Strong organizational, management, customer service, and team-member skills are required. Send resumes
to [email protected].
The Sunrise Ice Skating Center is seeking an
Assistant Manager - applicants must be computer literate, have strong written and orals skills, exceptional
organizational skills, outgoing personality, customer service orientated, well groomed – polished. Work week is
6 days, 48 hours. If you’re interested in applying, please
fax your resume to 954-749-6226, attention Michael A.
DiCapua – no phone calls.
Zam Driver/Closer - Skatetown Ice Arena, located in
Northern California, is seeking a full-time arena maintenance person for the 5 pm – close shift.Work includes
ice maintenance, resurfacer maintenance, cleaning,
and minor repair work. Prior experience in this position is a plus, but not required. Send resume to
[email protected].
CALENDAR
ISI ENDORSED COMPETITIONS, SHOWS/EXHIBITIONS
(Due to printing deadlines, events endorsed by ISI after July 25, 2003 are not listed.)
September 2003
Competitions
12-14
20-21
21
27
Charles Moore
Arena
Orleans MA
2003 Adult
Championships
Skating Edge Ice
Arena
Harbor City CA
Skating Edge ISI
Open Competition
Dr Pepper
StarCenter
Plano TX
StarCenter
Challenge 2003
Westminster Ice
Arena
Westminster CA
Westminster ISI
Open 2003
17-19
Ice Sports Forum
Brandon FL
2003 Fall
Challenge
24-25 Bielenberg Sport
Center
Woodbury MN
Skate Woodbury
ISI Classic
25-26 Winterland Skating
School
Rockland MA
17th Annual
Halloween Classic
25
Incredible Ice
Coral Springs FL
4th Annual
Incredible
Challenge
31-11/2 Yerba Buena Ice
Skating Center
San Francisco CA
Skate SF 2003
Arkansas Figure
Skating Association
Springdale AR
Ozark Invitational
17-18
7-9
8-9
The Cooler
Alpharetta GA
5th Annual 2003
ISI Invitational
Hampton Roads
Ice Plex
Yorktown VA
2nd Annual Fall
Classic Open
December 2003
Competitions
6-7
Ray & Joan Kroc
Community
Center
San Diego CA
2nd Annual ISI
Open Competition
February 2004
Competitions
13-15
November 2003
Competitions
October 2003
Competitions
3-5
January 2004
Competitions
Centennial
Sportsplex Ice
Arena
Nashville, TN
ISI Winter
Classic
March 2004
Competition
26-28
Ice Chalet
Knoxville TN
35th Annual
Mississippi Valley
District
Competition
December 2003
Shows/Exhibitions
2-4
6-7
7
19
20-21
21
31
March 2004
Shows/Exhibitions
May 2004 Competitions
1-2
Fairfax Ice Arena
Fairfax VA
Fairfax Ice Arena
Annual ISI Spring
Competition
Eastridge Ice Arena
San Jose CA
Finale 2003
26-28
28
September 2003
Shows/Exhibitions
For additional
7-11
calendar information,
check ISI’s fabulous
NEW website at
www.skateisi.org
16
13
Families Give Back
New York NY
Stars, Stripes &
Skates Icetravaganza
Park District of
Franklin Park
Franklin Park IL
Open House
Ice Chalet
Knoxville TN
The Nutcracker on
Ice XVI
Park District of
Franklin Park
Franklin Park IL
Holiday Recital
George S
DeArment Ice
Arena
Meadville PA
Learn To Skate
Holiday On Ice
Recital
Arctic Ice Arena
Orland Park IL
Holiday Exhibition
Yerba Buena Ice
Skating Center
San Francisco CA
Holidaze 2003
Ice at The Parks
Arlington TX
Christmas For All
Seasons
Easy Street Ice
Arena
Simi Valley CA
Winter Ice Show
Zion Ice Arena
Zion IL
“Hooray For
Hollywood”
George S
DeArment Ice
Arena
Meadville PA
Learn To Skate
Boot Skater N
Boogie
April 2004
Shows/Exhibitions
23-25
McFetridge Sports
Center
Chicago IL
“City Lights”
the edge september/october 2003
ISI Fall Seminars Planned
A
s part of ISI’s ongoing dedication
to providing education, leadership
and services, the Institute is again
offering FREE Fall Seminars for instructors,
program directors, managers and staff.
“ISI’s Fall Seminars are an exceptional
value,” says Patti Feeney, ISI Director of
Member Programs and Services. “Anyone
interested in networking with peers and
upgrading their skills should attend their
district’s fall seminar. Whether you’re new
to the ISI program or a long-time member,
there is value for everyone.”
Fall Seminars offer exceptional educational opportunities for ISI members.
Take advantage of the opportunity to
network with school directors, instructors and managers. Plan now to attend
your District Seminar.
Two new manuals are available from ISI for
Fall Seminar attendees – one for arena staff
and management called Scoring Goals with
ISI and one for instructors and program
directors titled Achieving Goal with ISI.
These manuals are free to seminar attendees. Members who cannot attend a seminar can purchase a manual from ISI. The
cost is $15 per manual, plus postage and
handling. To order a copy, call 972-7358800, extension 213 or send e-mail to
[email protected].
District 1
District Representative: Katy Hayden
Phone: 781-740-2255
E-Mail:
[email protected]
Instructors Seminar:
September 21, 2003
Contact: Katy Hayden
Rockland Rink, Rockland, MA
District 2
District Representative: Robyn Bentley
Phone: 607-533-7045
Fax: 607-533-8899
E-Mail: [email protected]
District 3
District Representative:
Richard Arenella
Phone: 516-775-7862
E-Mail: [email protected]
Instructors Seminar:
September 21 or 28, 2003
Floyd Hall Arena, Little Falls, NJ
Managers Seminar: October 28, 2003
Danbury Arena, Danbury, CT
District 4
District Representative: Jeffrey Doucette
Phone: 302-831-4634
E-Mail: [email protected]
Website:
www.isidistrict4.homestead.com
District 5
District Representative: Shane Douglas
Phone: 601-936-0002
E-Mail: [email protected]
Managers Seminar: September 20, 2003
Contact: Larry LaBorde
Phone: 865-588-1858
E-Mail: [email protected]
Instructors Seminar:
September 21, 2003
Contact: Larry LaBorde
Phone: 865-588-1858
E-Mail: [email protected]
District 6
District Representative: Carol Burns
Phone: 313-429-1086
E-Mail: [email protected]
Instructors Seminar:
September 14, 2003
Contact: Carol Burns
Melvindale Civic Arena
Melvindale, MI
District 7
District Representative: Margy Bennett
Phone:614-766-4689
E-Mail: [email protected]
Instructors Seminar: Date TBD
Goggin Ice Arena
Oxford, OH
Operators Seminar: October 22, 2003
Alice Noble Ice Arena, Wooster, OH
District 8
District Representative: Jimmie Santee
Phone: 847-692-8595
E-Mail: [email protected]
Managers Seminar: August 11-13, 2003
Instructors Seminar:
September 23, 2003
Contact: Diana Himmel-Krewer
Northbrook Sports Center
Northbrook, IL
Phone: 847-291-2993
E-Mail: [email protected]
District 9
District Representative: Dan Smith
Phone: 816-505-2244
District 10
District Representative:
Rebecca Anderson
Phone 605-367-3820
Seminar: September 21, 2003
Contacts:
Sally Rech and Rebecca Anderson
Plymouth Ice Center
District 11
District Representative: Liz Folger
Phone: 972-831-2480
E-Mail: [email protected]
Managers Seminar: August 10, 2003
Instructors Seminar: August 10, 2003
District 12
District Representative: Jenise Jensen
Phone: 970-547-9974
E-Mail: [email protected]
District 13
District Representative: Bob Knoerl
Phone: 503-625-5757
E-Mail: [email protected]
Managers Seminar: September 5, 2003
Instructors Seminar: September 5, 2003
Contact: Lisa Mizonick-Knoerl
Phone: 503-625-5757
District 14
District Representative: Paige Scott
Phone: 415-777-3727
E-Mail: [email protected]
District 15
District Representative:
Donald Bartelson
Phone: 909-986-0793
District 16
District Representative: Cindy Solberg
Phone: 907-694-7328
E-Mail: [email protected]
Instructors Seminar:
September 13-14, 2003
Contact: Glynne Tjomsland
Ben Boeke Ice Arena, Anchorage, AK
Phone: 907-243-2848
District 17
District Representative: Jos Pronk
Phone: 31(0) 20 6418167
E-Mail: [email protected]
District 18
District Representative:
Jean-Claude Detre
Phone: 863-427-2505
For the latest updates on ISI Fall Seminar
dates and locations, go to www.skateisis.org.
the edge september/october 2003
17
Jamestown Savings
Bank Ice Arena
by Sara Meyerdierks Hillgrove
In the Beginning…
Over the past 30 years, the sight of deteriorating or abandoned downtown areas in small New York State cities has
become the rule rather than the exception. It began with the
southern population migration when fuel costs soared in the
70s and income levels dropped. Fewer people meant fewer
shoppers and less need for goods and services that were usually located downtown.
Once fuel costs dropped and the population stabilized, however, there was another problem. Downtowns didn’t “come
back.” Instead, a combination of suburban strip malls and
box stores with easier access and fewer
parking problems slowly but surely
drove shoppers, tourists - even
businesspeople - away from
the hearts of the cities.
It is a problem not easily
solved. How, after all, do
you “bring back” downtown areas? How do you
find that elusive store, or
hotel, or building, or
entertainment venue that
will trigger the rebirth of
the urban downtown, and
turn abandoned into
bustling?
In the case of Jamestown, New York, a good part of the solution had “ice skating” written all over it.
Jamestown is a small city about as far west in New York
State as you can get. Its population of 35,000 declined
somewhat during the migration years. But those who
remained were determined not to leave, and with good
reason. The city is nestled in the southern tier of western
New York, with gentle hills of rolling farmland, and practically on the shores of Lake Chautauqua, arguably one of
the more beautiful lakes in the state. The quality of life is
good, even during those long winters, particularly if you
are a figure skater or hockey player. And Jamestown has
plenty of those!
Like Buffalo, only 60 miles
away, ice skating is king in
Jamestown. For years, the Allen
Park Municipal Center ice rink
struggled valiantly to service all
the locals who aspired to be
Wayne Gretzky or Michelle
Kwan. Ice skating wasn’t just a
sport in this small city - it was a
living part of the city, and when
the community was looking for
a way to add a little
Photo courtesy of Jon Elder Productions
life to their downtown area, something with the patina of
ice skating seemed a natural.
“Revitalizing a downtown area is a huge project, and many
thought using a world-class ice skating facility as the lynchpin was futile and a little far out,” said Dr. Thomas Cardman,
executive director of the Gebbie Foundation. “Luckily, those
of us who dreamed that dream persevered, and it’s given
downtown Jamestown a whole new lease on life.”
Photo courtesy of Jon Elder Productions
Cardman should know. The foundation he heads, established in 1964 with the focus of supporting communitybased programs in Chautauqua County, turned out to be
the city’s philanthropic angel. In 1998 the City of
Jamestown sent a grant proposal to the foundation for
assistance in funding a new ice skating facility for the city.
Cardman eventually took the reins and steered the project
through. He approached the County of Chautauqua Industrial Development Agency, and with the help of seven
other area foundations, came up with the financial backing that could make this dream come true.
The Nuts and Bolts
By February of 2000, the Gebbie Foundation had formed the
Jamestown Center City Development Corporation (JCCDC)
as a mechanism for financing and developing the ice arena,
which by now had become a spectacular 110,000 square foot
dream building with two NHL-sized rinks, a snack bar, pro
shop, training and exercise rooms, a walking track, meeting
rooms and outdoor amenities. It was to be located in the
West End of downtown, a strategic placement for the purpose of spurring reinvestment in the deteriorating area.
But it wasn’t as easy as just building a building. The building
site was nowhere near empty. Several parcels of land needed to
be purchased and several businesses relocated. And because this
was to be a charitable project, and Jamestown is truly a small
town whose people know and care about each other, the ideas,
feelings and problems of those established retailers were of
major concern. Businesses already on site needed to receive fair
compensation, and the business owners needed to buy in to
the whole idea of revitalization, and to recognize the important part they played in the overall scheme. In addition, the
city had no interest in losing its retail tax base, so the businesses
needed to be relocated within the city borders.
It was a daunting task, but one that was incredibly successful.
Eleven businesses were relocated - without resorting to eminent
domain - all within a seven-month period. Those businesses are
now thriving in their new locations, and have only good things
to say about the way they were treated during the whole process.
Relocation was only the beginning of the construction roadblocks. Six abandoned petroleum tanks had to be removed.
There were asbestos contamination problems. Pre- and postconstruction challenges abounded. Not to mention the problem of finding the right person or persons to advise on the
rink’s construction and future management.
Jamestown Savings Bank Ice Arena is home to 25 youth hockey teams.
industry and had a successful record in management that
would impress the powers-that-be in Jamestown. After a
lengthy interview and proposal process, they chose Rink
Management Services Corporation (RMS), a Virginia-based
company that manages 20 facilities around the country,
and has a solid history in working with municipalities.
“I think the thing that impressed the Foundation and the
JCCDC the most about us was the fact that we’ve managed
probably more muni projects than any one else in the
industry,” says Tom Hillgrove, president of RMS. “Working with municipalities demands a unique approach to
management, and only experience sharpens those skills.
The ‘bottom line’ includes much more than just money. It
includes public relations, community service, and making
the community as much a part of the process as the construction crews.”
Paying attention to community concerns was top priority for of both RMS and the JCCDC. Together they crafted a long-range public relations campaign to keep
Jamestown residents informed about every step of the
development and construction process. The plan included ongoing interviews in the local press, town meetings,
and a web site that was updated regularly with “progress”
photos. By paying attention to details and being completely candid, the groups got the support of almost
everyone in Jamestown.
Managing the Chaos
Not to say there weren’t bumps in the road. The most challenging issue turned out to be convincing the residents in
Jamestown that the new facility was not being built or supported by their tax dollars, but with private money.
In the Fall of 2000, the JCCDC sent out a request for proposal in order to identify a company that knew the ice
“There was some potential bad feeling in the beginning when
rumors began flying around town,” said Glen Danischewski,
Continued on page 20...
the edge september/october 2003
19
...Continued from page 19
Photo courtesy of Jon Elder Productions
the RMS Vice President who spearheaded the Jamestown project. “But we worked the issues out, including persuading
some of the more vocal and influential media people in the
area that the arena wasn’t going to raise taxes, but should
improve the city’s quality of life. Once they understood what
we were trying to do and how, their support was irreplaceable.”
Bringing Together the Pieces
Figure Skating
As anyone who has been involved in a community-based project will understand, building concerns were only part of the
mix that would make the Jamestown Ice Arena a success. Ice
skating was a long-established sport in Jamestown, and that
meant there were thousands of skaters and non-skaters who had
a vested interest in how it would all work. In spite of its deteriorating physical plant, the Allen Park municipal arena had been
home for 17 years to The Skating Academy, a figure skating
school run by two very distinguished former champions.
Lenel Van Den Berg, from South Africa, won the National
Championship of his country seven times, was a member of his
nation’s international figure skating team, and toured professionally for seven years with Holiday on Ice. Kirk Wyse is a former U.S. national competitor and gold medalist, and toured as
a professional with Holiday on Ice and the Ice Capades before
becoming a full-time skating coach. In 1996, he was the choreographer for World Champion figure skater Todd Eldredge.
Together, these two men founded The Skating Academy in
Jamestown. From very humble beginnings, the school has
become one of the most well-respected skating schools in the
country. Van Den Berg and Wyse have jointly coached skaters
to four international medals and 14 national medals, and
they have done much of it from this quiet little corner of New
York State. Of course, they don’t do it alone. Their staff
includes well-known coaches in the areas of dance, movement, conditioning and ballet, as well as figure skating.
To ensure the success of the new ice arena, it was imperative
that Van Den Berg and Wyse be a part of the planning, and,
naturally, they were excited at the thought of upgrading their
“work space.” In addition, they had a strong ally in the
Jamestown Skating Club (JSC). Founded in 1971, the JSC
worked closely with the Skating Academy over the years to
keep the skating program at its high level. This group provided the kind of skating support that most industry professionals only dream of. The arena – and the city – needed their
help and backing, and they gave it wholeheartedly.
Hockey
Another group that would definitely be a mover and shaker
in the new arena was the Chautauqua County Youth Hockey Association. The CCYHA has a membership of nearly 350
skaters who skate on 25 teams, not to mention their parents
and supporters. The group focuses on 4-17 year olds, male
and female, and puts as much emphasis on building self-confidence as it does on learning the basics of the game.
While the CCYHA was ecstatic at the thought of two beautiful new sheets of ice, Rink Management Services was trying
to balance hockey demands with figure skating demands
Pro Shop sales and service keep customers happy at Jamestown Savings Bank
Ice Arena.
with public service demands. But CCYHA definitely had to
be considered a player when it came to assigning ice time.
Their nine state championships in the last 13 years – including the Small High School State Championship in 2003 –
made them one!
So while the architects drew, the earthmovers moved, and the
construction crews constructed, Rink Management was forming symbiotic relationships that moved the project ahead in
leaps and bounds. The first was with The Skating Academy and
the JSC. The Skating Academy provided a strong reputation in
figure skating and excellent coaches; the JSC provided a backbone and ongoing support; and RMS added its knowledge of
how to operate the best facility, and how to attract new skaters
and keep the community involved and happy.
The second relationship was with the CCYHA. The two
groups worked together to be sure those who were already
hockey players had the ice they needed, and those that
weren’t were given the opportunity and incentive to play.
All partnerships proved to be win-win combinations.
Paying Its Own Way
Of course, the project needed to be backed up with more
than just cooperation among the players. Although the Gebbie Foundation and the other foundation supporters were
extremely generous, the arena had to also earn its way. One
of the first major financial tasks was to find arena sponsors.
This meant not only selling dasherboard ads and handling ad
trades and equipment deals, but finding a major name sponsor as well. A somewhat daunting task in a city that takes
pride in its blue-collar origins and lifestyle, and where area
businesses make spending decisions very carefully.
Getting a business in Jamestown to commit to a long-term
financial deal like building naming was not going to happen
overnight. And it didn’t. But Rink Management had a strong
marketing and sales background and had a track record of
making sponsorship sales work. With the help of Cardman
and area business leaders, they approached the major businesses in town and went to work. Their sales pitch on sponsorship — “It’s the Biggest Thing to Happen to Jamestown
Continued on page 37...
20
the edge september/october 2003
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804-550-7002
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I
t’s not every day or even every year that ISI skaters get
to skate on the same ice as Olympic Silver Medallist
Timothy Goebel and Grand Prix Gold Medallists
Tatiana Totmianina and Maksim Marinin. This skaters’
dream experience came true on August 1 for selected ISI
skaters at the 2003 World Recreational Team Championships in Chicago. The occasion was the ISIA Education
Foundation Benefit on Ice, an annual fundraiser for the
Education Foundation’s Scholarship Fund.
Skaters and spectators look forward to this evening’s special
display of outstanding talent highlighting all aspects of the
ISI program. From Timothy Goebel, who started in the ISI
program, to tots, adults and teams, all were represented.
Additional special guest skaters included Heather Aseltine,
2002 Education Foundation scholarship winner, and Kelsey
Drewel, both of whom passed their Freestyle 10 test during
the competition.
“We extend our special thanks to all our skaters and coaches for their wonderful representation of the ISI program,”
said ISIA Education Foundation President Donald Bartelson. “Congratulations to all the competitors on completing
another fabulous learning experience and World Championships, for making new friends, sharing the joy of skating, and representing the true spirit of ISI.”
ISI skaters who took part in the Benefit on Ice included:
• Kaleido-Zone-Sensations, Kaleidoskate, Ice Zone, Boardman, OH
• Samantha Cherney, Delta, Downers Grove Ice Arena,
Downers Grove, IL
• Teena Dory, Spotlight Light Entertainment-Adult, Capital Gateway East Ice Pavilion, Des Moinses, IA
• Rock On, Team Compulsory 3, Glenview Ice Center,
Glenview, IL
• Veronika Vrtelova, Freestyle 9, SM Southmall, Philippines
• Allie Rubenstein, Freestyle 2, Northbrook Sports Center,
Northbrook, IL
• Gabriella Buscerni, Spotlight Light Entertainment-Alpha, City of
Southgate Civic Center,
Southgate, MI
• Tera Zorn, Spotlight Dramatic-FS 6, The Chiller at
Easton, Columbus, OH
• Kelsey Drewel, Freestyle
10, St. Peters Rec-Plex, St.
Peters, MO
• Diego and Julia Rodenas,
Family Spotlight, The Ice
at Plaza Galleria, Cape
Girardeau, MO
• Heather Aseltine,
Freestyle 10, Northbrook
Sports Center, Northbrook, IL
• Carson Dembrosky and
Haley Staniszewski, Couple Spotlight, City of
Southgate Civic Center,
Southgate, MI
• Crystal Williams, Artistic
Timothy Goebel
9, Harry J McDonald
Memorial Center, Eagle
River, AK
• Ryan Santee, Freestyle 5, Oakton Ice Arena, Park Ridge, IL
• Karen Zimmerman, Spotlight Light Entertainment-FS 3,
McMillen Ice Arena, Fort Wayne, IN
• Shawn McCrimmon, Footwork 5, Downers Grove Ice
Arena, Downers Grove, IL
• Jenise Spiteri, Spotlight Light Entertainment-FS 2, Ice
Oasis, Redwood, CA
• Sara Medek, Spotlight Dramatic-FS 8, White Bear Lake
Sports Center, White Bear Lake, MN
• Glen Voirol, Artistic 3, McMillen Ice Arena, Fort Wayne,
IN
• Jane, Vicki and Katie Broeckert, Family Spotlight, Parade
Ice Garden, Minneapolis, MN
• Northbrook Teams Elite, Synchronized Skating-Youth,
Northbrook Sports Center, Northbrook, IL
Photo by Dianne Powell
During the show, the Education Foundation presented a
special “Distinguished Service Award” to former trustee
Dodie Bova in recognition of her service, support and contributions to the Ice Skating Institute of America Education
Foundation as a member of the Board of Trustees from
1988 to 1999. She also served as Secretary of the ISI Board
of Directors.
ISIA Education Foundation trustees and special guest Benefit on
Ice skaters
22
Congratulations and best wishes to the 2003 ISIA Education Foundation scholarship winners: Rebecca Blosser from
Jefferson City, MO, and Michael Ferlic from Pittsburgh, PA.
the edge september/october 2003
Photo by Dianne Powell
REPORT:
Tough Times Require Strong Leadership
In tough economic times – who you know
and what you know are critical. Education is
the key to survival.
“Education is the foundation of the future of the
industry. It’s the way to introduce new technologies, new
management ideas,” says Jack Vivian, Ph.D., Director of ISI’s
Ice Arena Institute of Management. Chart your future with
iAIM – the leading management education and certification
program for the ice arena industry.
Join the ice arena industry leaders of the future at the iAIM
School, October 12-17, 2003 at the Oglebay Resort and Conference Center in Wheeling, West Virginia. Select career enhancement through the Certificate of Arena Management, Certificate
of Arena Programming or Certificate of Arena Operations course
work. For those working toward the goal of becoming a Certified Arena Executive, CAE courses will also be offered.
iAIM Students on the Ice Arena Institute of
Management
“It (iAIM) is a must. I think all managers should take Operations
classes and all operators should take Management classes,” says
Dave Phillips, Supervisor, City of Cleveland Heights, OH.
Ice Arena
Institute of
Management:
Management
Education and
Certification Program
Join the industry leaders of tomorrow and learn with the best at iAIM.
In response to industry needs and
in fulfillment of its mission, ISI offers
the first comprehensive management education and certification
program for ice arena
managers, operators
and programmers.
“I’m convinced that the only way to be a successful arena manager is through iAIM. After
working 30 years in an arena, it took this program for me to understand that arena management is a true profession. I gained more confidence than I ever could have imagined possible. Go (attend
iAIM) with an open mind and be ready to leave with it
over-filled,” said Rick “Rooster” Peloquin, Fitzpatrick Skating Arena, Holyoke, MA.
“You can’t get this instruction anywhere else,” says Sean
Flynn, Robert Crown Ice Center, Evanston, IL.
“We have attended other seminars as well as local training
programs, but nothing compares to the quality of instruction or the comprehensiveness of information we received
at iAIM,” said Rob McBride, President, Facility Management Corporation.
Additional Information
For sample iAIM course listings, additional information on
the iAIM program, a preliminary schedule for the fall iAIM
school at Oglebay, or to download a registration form, go
to www.skateisi.org and click on “Education/iAIM.”
Governed by a
Board of Regents,
under the direction of
Jack Vivian, PhD., the
goal of iAIM is to
provide industry-specific
education to enhance the
knowledge, efficiency and
effectiveness of each graduate.
Instructors are selected from among the
industry's most knowledgeable and
experienced practitioners.
What you learn at iAIM could make
the difference in the success of your
career and your facility.
Presented by the Ice
Skating Institute.
October 12 - 17, 2003
Oglebay Resort and
Conference Center
Wheeling, West Virginia
the edge september/october 2003
®
For more information, call 972-735-8800
Or visit www.skateisi.org
23
Coaches
Corner
Lynn Roseberry
by Lynn Roseberry
National Events Coordinator and
Skating Program Director
WORLD CHAMPIONSHIPS
WRAP-UP
The 2003 ISI World Recreational Team Championships
held in Chicago, IL, July 28 –
August 2 at the Northbrook
Sports Center, Glenview Ice
Center and Twin Rinks Ice Pavilion was a great success! The
competition provided a week full of fun and memories that
will vividly remain for all who attended and participated.
Monday kicked off the competition with a bang, as skaters
began pouring in not only to compete but to check in at ISI
registration, see the many vendors at the “Skaters Market
Place” or to cheer for other skaters. This fun-filled day was
only a preview of the week ahead.
Following the events on Wednesday, skaters, parents and
friends headed to Cubby Bear North for the Opening Ceremonies and Competitors Party. Everyone who attended
enjoyed the food, DJ, dancing and beautiful Chicago evening.
The highlight of the week was the annual ISIA Education
Foundation Benefit on Ice, which raises money to fund
scholarships for ISI skaters who actively volunteer, participate in ISI competitions, and have outstanding academic
achievements. The participants in the Benefit Show highlighted the diversity of ISI events, such as Footwork, Spotlight, Team Compulsories, and more.
We were honored to have Timothy Goebel and pair skaters
Tatiana Totmianina and Maksim Marinin as the guest skaters
for the Benefit on Ice. In addition, we were treated to the talents of two skaters who passed their Freestyle 10 test, Heather
Aseltine and Kelsey Drewel. Following the show, Timothy,
Tatiana, Maksim, Heather and Kelsey held an autograph session to give attendees the opportunity to visit with these talented and accomplished skaters.
The week concluded on Saturday with Synchronized teams
of all ages and levels performing in synch and unison along
with Team Compulsories and extravagant production numbers showcasing skaters of all ages and abilities. This year’s
first place trophy was awarded to the Northbrook Sports Center. Their team had over 150 competitors participating in the
Championships. See page 25 and/or the ISI Website
www.skateisi.org for final overall team results.
24
Congratulations to all the teams that participated; all put
forth their finest efforts and represented their arenas well. A
special “thank you” to the host facilities’ staffs, volunteers and
employees who worked countless hours and gave so generously of their time. It’s the volunteers at these events who ensure
the overall success of the competition. Congratulations, also, to
everyone on the local organizing committee headed by Spiro
Giotis for their hard work and cooperation. Thanks to all who
were involved in the success of the 2003 ISI World Recreational Team Championships.
FUTURE ISI NATIONAL EVENTS
Upcoming ISI National Events include
Adult Championships, September 12-14,
2003 at the Charles Moore Arena in
Orleans MA on lovely Cape Cod. For more
information and a listing of host hotels,
go to www.skateisi.org.
The 2004 ISI national competition season
will kick off with Winter Classic, February
13-15, 2004 at Centennial Sportsplex in
Nashville, TN. This event will be followed
by ISI Synchronized Skating Championships
in the Spring in Chicago, IL; 2004 World
Team Championships, August 2-7, 2004 in
Blaine, MN; and ISI Adult Championships, Fall 2004, location
to be determined.
SPECIAL THANKS!
On a final note, I would like to give a special thanks to all of
the skaters, parents, coaches, ISI Board Members, and most
importantly the dedicated ISI staff with whom I have had
the opportunity to work. After three years of working with
the Ice Skating Institute, I have resigned as National Events
Coordinator and Skating Program Director. I’m getting married in October and moving to St. Louis, MO.
The role of ISI National Events Coordinator and Skating Program Director
will be ably filled by Barb Yackel from
Minneapolis, MN. Many of you know
Barb as a former skating instructor,
skating director, competition judge
and referee, and ISI Conference and
iAIM presenter. I will continue to stay
actively involved with ISI and its programs and look forward to seeing
everyone at future ISI events!
Barb Yackel
*** HOCKEY NOTICE ***
Effective September 1, 2003, ISI Hockey
Membership Fees are:
Youth (17 and under) - $15 per year
Adults (18 and over) - $20 per year
Please be sure to factor these new rates into your
Fall Season registration fees.
the edge september/october 2003
2003 ISI World Recreational
Team Championships Results
Over 1,800 skaters representing 123 teams from across the U.S., Thailand, the Philippines, Mexico and
Al Nasr competed in the ISI World Recreational Team Championships in Chicago, IL, July 28 – August
2, 2003. All of the competitors and coaches are to be commended for outstanding performances and
excellent displays of good sportsmanship and camaraderie. A fun time was had by all.
Due to space limitations, only the top 50 teams’ scores are printed here. For a complete listing of teams
and results, check the ISI Website: www.skateisi.org.
PLACE
ARENA
POINTS
1 . . . . . . . . . . . .Northbrook Sports Center, Northbrook, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .522.5
2 . . . . . . . . . . .Grand Oaks Ice Arena, Howell, MI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345.5
3 . . . . . . . . . . .Downers Grove Ice Arena, Downers Grove, IL . . . . . . . . . . . . . . . . . . . . . . . . . . .345.0
4 . . . . . . . . . . .Ice Zone, Boardman, OH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321.5
5 . . . . . . . . . . .Joliet Park District, Joliet, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295.0
6 . . . . . . . . . . .SM SouthMall, Philippines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291.5
7 . . . . . . . . . . .City of Southgate Civic Center, Southgate, MI . . . . . . . . . . . . . . . . . . . . . . . . . . .291.0
8 . . . . . . . . . . .Oakton Ice Arena, Park Ridge, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276.0
9 . . . . . . . . . . .Robert Crown Ice Center, Evanston, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257.0
10 . . . . . . . . . . .Athletic Arts Academy, Las Vegas, NV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231.5
11 . . . . . . . . . . . .Glenview Ice Center, Glenview, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200.0
12 . . . . . . . . . . . .Owens Recreation Center, Peoria, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188.5
13 . . . . . . . . . . . .New England Sports Center, Marlboro, MA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187.0
14 . . . . . . . . . . . .Rocket Ice Arena, Bolingbrook, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177.0
15 . . . . . . . . . . . .Galleria Ice Skating Center, Dallas, TX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173.0
16 . . . . . . . . . . . .Franklin Park Ice Arena, Franklin Park, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172.0
17 . . . . . . . . . . . .Capitol Gateway East Ice Pavilion, Des Moines, IA . . . . . . . . . . . . . . . . . . . . . . . .168.0
18 . . . . . . . . . . . .World Ice Skating Center, Bankok, Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166.0
19 . . . . . . . . . . . .McMillen Ice Arena, Fort Wayne, IN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159.5
20 . . . . . . . . . . . .White Bear Lake Sports Center, White Bear Lake, MN . . . . . . . . . . . . . . . . . . . . .141.5
21 . . . . . . . . . . . .Melvindale Civic Center, Melvindale, MI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136.5
22 . . . . . . . . . . .SM MegaMall, Philippines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128.0
23 . . . . . . . . . . . .Twin Rinks Ice Pavilion, Buffalo Grove, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127.5
24 . . . . . . . . . . . .Oak Lawn Park District Ice Arena, Oak Lawn, IL . . . . . . . . . . . . . . . . . . . . . . . . . .121.5
25 . . . . . . . . . . . .Chiller at Easton, Columbus, OH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119.0
26 . . . . . . . . . . . .Fort Myers Skatium, Fort Myers, FL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117.5
27 . . . . . . . . . . . .DBL. K Skating School of Excellence, Houston, TX . . . . . . . . . . . . . . . . . . . . . . . .114.0
28 . . . . . . . . . . .McFetridge Sports Center, Chicago, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112.5
29 . . . . . . . . . . . .Pasadena Ice Skating Center, Pasadena, CA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109.5
30 . . . . . . . . . . . .St Peters Rec Plex, St Peters, MO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107.5
31 . . . . . . . . . . . .Tampa Bay Skating Academy, Countryside, Clearwater, Fl . . . . . . . . . . . . . . . . . .105.5
32 . . . . . . . . . . .The Ice at Plaza Galleria, Cape Girardeau, MO . . . . . . . . . . . . . . . . . . . . . . . . . . .102.0
33 . . . . . . . . . . . .Line Creek Community Center, Kansas City, MO . . . . . . . . . . . . . . . . . . . . . . . . .101.0
34 . . . . . . . . . . . .Dr Pepper StarCenter-Euless, Euless, TX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97.5
35 . . . . . . . . . . . .Wayne Community Center, Wayne, MI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83.0
36 . . . . . . . . . . . .Niles Park District Iceland, Niles, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82.0
37 . . . . . . . . . . . .Hess Ice Rink, New Castle, PA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80.0
38 . . . . . . . . . . . .Tampa Bay Skating Academy-Oldsmar, Oldsmar, FL . . . . . . . . . . . . . . . . . . . . . . . .77.5
39 . . . . . . . . . . . .Farmington Hills Ice Arena, Farmington Hills, MI . . . . . . . . . . . . . . . . . . . . . . . . .73.5
39 . . . . . . . . . . . .Roseville Ice Skating Center, Roseville, MN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73.5
41 . . . . . . . . . . . .Parade Ice Garden, Minneapolis, MN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64.5
42 . . . . . . . . . . . .Pepsi Ice Midwest, Overland Park, KS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62.0
43 . . . . . . . . . . . .Edge Ice Arenas, Bensenville, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60.5
44 . . . . . . . . . . . .Benton H. Wilcoxon Ice Complex, Huntsville, AL . . . . . . . . . . . . . . . . . . . . . . . . .59.5
44 . . . . . . . . . . . .Centennial Sportsplex, Nashville, TN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59.5
46 . . . . . . . . . . . .Zion Ice Arena, Zion, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57.0
47 . . . . . . . . . . . .Centennial Ice Rinks, Wilmette, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56.5
48 . . . . . . . . . . . .Buffalo Figure Skating Club, Buffalo, NY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51.0
49 . . . . . . . . . . . .Kettering Adult Figure Skating Club, Kettering, OH . . . . . . . . . . . . . . . . . . . . . . . .46.5
49 . . . . . . . . . . . .Polar Dome Ice Arena, Dundee, IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46.5
Ice Arena Mold Contamination
by Todd Bradley
M
old or "Toxic Mold Syndrome" is a hot topic. Cases
of black mold or toxic mold are frequently reported in newspapers and industry trade journals. Since
ice arenas can be ideal sources for growth of molds that are
hazardous to some individuals, managers and arena operators need to know about this evolving problem. This article
addresses the basics of the problem and the conditions and
challenges in treating mold areas.
disburse spores in search of the components needed for
growth. Uncertainty and fear are currently driving the market to identify hazardous molds and concentration levels to
establish guidelines for specific health risks.
Mold Growth Is Facilitated by 4 Primary Factors.
Typical ice arenas operate between 50° and 65° F. As nature
warms and humidifies the outdoors, indoor relative humidity can rise. High relative humidity promotes some types of
mold growth. Roof or piping leaks and normal operation of
locker room showers can add moisture to buildings. If these
high humidity conditions are not removed, mold contamination can result.
Mold spores exist in the air as a normal part of nature. They
can be found in all indoor and outdoor environments.
Atmospheric mold spores are generally dormant until they
find a receptive area for growth. As mold spores find this
area, they grow into "Mold" and release more spores and
mycotoxins. These mycotoxins and additional spores can
cause allergic reactions in some individuals.
California has passed legislation requiring testing of structures to verify the absence of mold contamination. Some
insurance companies have removed general liability coverage for mold remediation; separate policies have to be purchased for "Mold" coverage.
There is much confusion over what is mold contamination.
Currently there are no standards for mold concentration and
there is little information available to determine which
molds are "toxic" and at what levels. While the mold issue
has been publicized as the next "asbestos" remediation
opportunity, experts agree that mold does not rise to this
level of concern. The reality is, mold is present in our environment and some people seem to be more sensitive than
others to specific concentrations of mold.
Stachybotrys or "Black Mold" has been identified as a source
of allergic reaction. Other mold types are being investigated.
Penicillium, Aspergillus, Alternaria, Epiccocum, Cladosporium, and Chaetium are all molds under investigation. Each
mold is promoted by different nutrient source materials and
may cause some allergic reactions in some individuals.
Moisture tends to be the key controllable factor in the active
growth of mold spores. Low relative humidity or dehumidification will reduce or eliminate the start of mold formations.
By maintaining a dry environment, mold spores will not
have a key critical component needed for growth.
It is important to note that once mold is established, it will
create its own moisture source and can be self-supporting.
Drying the environment before remediation is complete can
26
Figure 1
Mold growth can be found in exterior and interior walls, insulation, ductwork and carpets (See Figure 1 outer ring). The
requirements for active growth of spores (temperature, moisture, a nutrient source and the presence of mold spores, as
shown in Figure 1-inner circle) facilitate the breeding of mold.
Once mold is established, remediation is required. Mold can
form in any area impacted with high humidity. Water leaks,
floods or improper humidity control of interior areas can
result in mold growth.
Generally, any mold on porous surfaces such as insulation,
ceiling tiles or drywall requires removal by a trained technician and proper disposal and replacement of damaged surfaces. Once the mold is established, it is virtually impossible
to eradicate.
With virtually every surface a nutrient source, the most controllable factor is humidity. The level of humidity control that
is effective varies with the type of spores present. The American
Society of Heating, Refrigeration and Air-Conditioning Engineers recommended target control level is 40-60% relative
humidity. Most recreational ice arenas do not actively control
the edge september/october 2003
temperature. The ambient temperature follows the radiant
cooling effect of the ice sheet. Temperatures between 40° and
65° F are normal internal temperatures. Because the ice arena
is cool, this is a unique challenge for humidity control.
For the past 10 to 12 years, most state-of-the-art ice arenas
have incorporated desiccant dehumidification to prevent fog
and condensation. By controlling humidity, it improved the
efficiency of the ice plant and eliminated condensation.
Another benefit was noted, the reduction of odors generally
related to musty or moldy conditions.
The recommended control levels to optimize ice arena
operations is 40% relative humidity at 55°-65°F. This
humidity level helps indoor air quality by limiting mold
growth in most parts of the arena. Understanding the
building and wall structure is important, as high relative
humidity can reside in enclosed wall spaces or improperly
placed vapor barriers. Minor leakage from high humidity
areas or leaks in vapor barriers can rapidly condense in wall
cavities or insulation systems.
Interior mold prevention needs to be taken into account
when designing a building. A vapor barrier needs to be
placed closest to the warm surface to reduce the potential for
interior wall condensation. See figure 2. This can be challenging in an ice arena, because some building contractors
place the vapor barrier on the wrong side of the insulation
systems, allowing water vapor to penetrate through porous
insulation and condense on the "cool side" exposed to the
Figure 2
interior of the ice arena. The ice arena provides a cool surface
in the summer months when the outdoor humidity levels
are the highest.
Continued on page 28...
the edge september/october 2003
27
...Continued from page 27
The most controllable area in ice arenas is the infiltration
and conditioning of outside air. During summer months,
outside air brings large quantities of moisture into the
cool ice arena. Each 1,000 standard cubic feet
per minute (SCFM) of outside air can bring in
up to six gallons of water vapor. Typical building codes require small recreational arenas,
with less than 200 seats, to bring in up to
11,000 SCFM from the outside to maintain
good control of CO2. If this air is brought in
unconditioned, the rink can condense 66 gallons per hour on the ice sheet and interior
components.
Design recommendations for desiccant dehumidification systems target a 35°dew point
with 55° rink conditions. This will provide an
interior relative humidity of approximately
40%, which will retard any potential mold
formation on most surfaces in the arena. Any
interior surface will have to be less than 35° F
to condense moisture.
The recommended
control levels to optimize
ice arena operations is
40% relative humidity
at 55° - 65° F.
It is important to monitor and maintain proper interior
relative humidity to eliminate the potential for mold and
promote a healthy environment. In the event of a broken pipe or flooding, it is important to dry the building
quickly so mold can’t establish itself. Additional rental
dehumidifiers may be required to quickly dry out the
structure. Many water damage contractors have the proper tools to quickly dry out a building, so replacement of
walls and flooring are not required.
Moisture tends to
be the key controllable
factor in the active growth
of mold spores.
If a manager suspects mold contamination what should
he/she do? The first issue is to determine the cause and
correct it. The legal community has targeted mold as a
potential health threat. Because children may be
involved, it is important to react properly and quickly to
correct the situation. Remediation contractors and microbiologists recommend complete replacement of contaminated building products, once mold is present. If the
28
existing mold cannot be killed, it can be bleached to stop
the growth, but once the area becomes moist again, the
mold will continue to grow.
With some molds, quickly drying the space will cause
the molds to release more spores in search of a new
home. Tests can be performed by microbiologists to
determine the type of mold and recommended remediation steps.
Most experts agree that the key to mold control is moisture control. If remediation is required, the Environmental Protection Agency (EPA) has a "Mold Remediation –
Keys, Steps and Resource List" available on the EPA Website. Most large communities have water damage remediation contractors available to advise on mold problems.
It is important that the selected contractor be trained in
mold abatement procedures to ensure proper containment and disposal of damaged building materials. The
best prevention is to control humidity; however, if mold
is present in an ice arena, seek immediate help from qualified professionals.
Resource Information:
• U.S. Environmental Protection Agency,
www.epa.gov/iaq/molds
• National Indoor Air Quality Institute,
www.indoor-air-quality.net
References:
• ASHRAE Humidity Control Design Guide,
ISBN 1-883413-98-2
• ASHRAE IAQ Applications Newsletter, Fall 2002,
"The Proposed Mold Law"
• US Environmental Protection Agency, "Mold Remediation in Schools and Buildings"
• National Indoor Air Quality Institute, "Indoor air
Quality Solutions", "Asthma and Indoor Air Quality"
• Engineering and Fire Inspections, "Got Mold"
* Todd Bradley is a Dehumidification Specialist with Concepts
and Designs and can be reached at 29235 Lorie Lane, Wixom,
MI 48393, phone 248-344-7236, fax 248-344-9401, or by email at [email protected].
the edge september/october 2003
How Coaches’ Behavior
Impacts Athletes’ Motivation
by Tina Syer
H
ow does our behavior as coaches impact our athletes?
If we constantly correct our athletes and dictate their
every move, rather than point out what they do well
and let them play a role in leading their own development,
what sort of results can we expect?
In 1998, Dr. James L. Meyer completed a study, Leadership Perceptions and Achievement Motivation in Sport, and found that “The
impact of appropriate coaching behaviors on motivation and
athletic performance cannot be overemphasized. The involvement of athletes and their subsequent success in athletics is
often determined by their interactions with their coach.”
Previous research in this area found that athletes respond not
only to informational content given by coaches, but also to
messages coaches may unknowingly communicate through the
manner or timing of instruction.
tell you if you are leaning toward the scoreboard approach
alone, or if in addition to being happy you won, you and your
athletes realize you could have performed at an even higher
level (mastery approach). This example highlights an important point—athletes can care about the scoreboard AND take a
mastery approach simultaneously!
Meyer concludes, “The quality and integrity of a properly managed and coached sports program begins with the proper education of its leadership. This leadership, when properly applied
in a sports setting, can teach many lifelong lessons that will
help this nation’s children grow physically, mentally, and emotionally.” As youth sport coaches, we must work to give our
athletes a voice and a leadership role within our programs. This
will likely move our athletes toward the mastery approach to
learning, which will help them both on and off the ice.
Take-Aways
Meyer’s study included 332 alpine ski racers and 345 coaches.
He compared athletes’ perceptions of their coaches’ behavior to
the coaches’ perceptions of their own behavior. Meyer found
that “alpine skiing coaches perceived themselves as providing
more positive feedback than alpine skiing athletes perceive
them to provide.” In other words, the coaches felt they
were being more positive with their athletes than the
athletes felt they were being.
Meyer also examined whether or not there is a relationship
between athletes’ type of achievement motivation (in PCA
speak—either “mastery” or “scoreboard” orientation) and their
perceptions of their coaches’ leadership behavior. Meyer found
that the single behavior found to enhance mastery orientation
among alpine ski racers is Democratic Behavior, and the single
coach leadership behavior found to enhance scoreboard orientation among alpine ski racers is Autocratic Behavior.
At PCA, we talk about getting our athletes to expand their focus
from the scoreboard to include the ELM tree (focusing on
Effort, Learning, and remembering that Mistakes are an
inevitable part of the learning process). The ELM Tree is our
shorthand memory aid for mastery orientation. What Meyer’s
study shows is that when coaches give their athletes more of a
voice in team leadership, rather than taking an autocratic
approach, the athletes tend to focus more on constant learning
and improvement and are not focused solely on winning. In
this mastery-oriented environment, athletes consistently strive
for improvement; this is their primary goal.
From the coaching perspective, I certainly like the idea of my
athletes continually pushing themselves to improve. Can you
think of competitions where your skaters came out ahead on
the scoreboard, but did not perform to their potential? Looking at how you and your skaters respond in cases like this can
30
• Look for ways to include your athletes in contributing to the
direction of their development. Treat meetings as “conversations” in which athletes have a voice. In a setting where
the athletes feel they have a voice, they will be better motivated to focus on giving maximum effort, continuously
learning and improving, and not letting fear of mistakes hinder their performance or their enjoyment of the sport (ELM).
• Remember that the timing of your feedback (not just the
content) and your body language speak strongly to your athletes. During practice and competitions, take a second to
check your body language and expressions. When your athletes make a mistake, does your hand fly to your forehead?
Make sure your body language reinforces the fact that you
think mistakes are OK.
• As youth sport coaches, we can take this finding as a strong
reminder that we need to work hard to maintain a 5:1
praise/criticism ratio with our athletes. Even when we feel
we are being exceptionally positive, it is likely that our athletes aren’t feeling an identical level of positivism. They hear
our corrections louder than we speak them, and they often
remember these corrections much longer than our praise.
Remember that all of these six pieces of feedback (five pluses and one minus) are coaching! When I first started coaching, I thought my main job was to correct my athletes’ mistakes, and I now realize that an extremely important part of
my job is to reinforce what my athletes are doing well. They
don’t always know what they are doing well, and when I
highlight these positives with praise, I am more likely to see
these good things happen again!
* Tina Syer is the Director of Partner Programs for Positive Coaching Alliance (www.positivecoach.org), an ISI partner.
the edge september/october 2003
ISI Electronic Communications Tools
As part of our continued efforts to better communicate with members, ISI is adding THREE valuable new tools to its
increasing arsenal of electronic communications.
• ISI Update is a timely communique e-mailed to the various segments of ISI’s membership (Administrative,
Associate, Builder/Supplier). ISI Updates include everything from event information to rule changes to arena
industry news alerts to vendor leads. ISI Updates are specifically targeted to membership groups on a need-toknow basis.
• ISI Online is a new, condensed version of the ISI EDGE industry-leading magazine in electronic format, sent via
e-mail. Initially we plan to deliver ISI Online bi-monthly in the months between ISI EDGE issues. If we find that
there is pertinent news that needs to be communicated more frequently, we will increase the frequency.
• ISI Forums, a new discussion group site, will soon be added to the ISI web site: www.skateisi.org. These discussion forums are designed to provide ISI members the opportunity to post questions or raise issues of interest and
receive answers/feedback from other members. Hopefully, the Forums will serve to provide a quick, efficient, and
cost-effective means of information sharing among ISI members.
To be added to ISI’s e-mail address list so you receive the latest information in a timely manner and can participate
in forum discussions, please send your name, ISI membership category and ISI number, zip code and current e-mail
address to ISI at [email protected].
the edge september/october 2003
31
Mid-Atlantic Arena Managers
Association (MAMA)
by Trudy Ivory
Due to the usual summer scheduling
conflicts and activities planned
with our members, we cancelled
the July MAMA meeting. I’m not
sure about you, but is time flying at your facility too? I
swear I just melted the ice a
few weeks ago and now I’m
ready to put my “To Do” list up to get
ready to freeze water! I’m afraid it may have something to
do with getting older.
The next MAMA meeting is scheduled for October 22 at the
new Alice Nobel Arena in Wooster, Ohio. ISI Representative
Margy Bennett has requested a combined MAMA and ISI District 7 meeting for this date. We will also have a speaker on
a new program, “Soccer on Ice,” and we hope to have a Zamboni representative present. Mark your calendars now and
plan to attend the October meeting. With this much advance
notice of date and location, we should have good attendance. Right, MAMA members?
This report is short and sweet, but I promise to make up for
it after our October meeting. Happy ice season!
Wisconsin Ice Arena Mangers Association
(WIAMA)
by Jeff Michalek, Eble Ice Arena
With summer slipping by, it’s time to begin planning for
another long and grueling hockey season. With this in mind,
emphasis is on fall and preparing for what’s to come. While
some facilities prepare to put their ice in, others have been up
and running all summer. In any case, the time has come to
start thinking about the importance of those seemingly routine maintenance practices that are so vital to our success.
WIAMA’s Fall Fire-Up Workshop, a one-day training session
available to all member facility employees will take place at
the Pettit Ice Center in Milwaukee on August 21. The Workshop offers a day of free training sessions on various maintenance topics and also enables members to interact and to
share ideas. For some, it’s a time to bring employees who usually don’t attend the annual WIAMA Spring Conference.
This year’s unique location may offer some additional arena insights
as the Pettit Center boasts two Olympic-sized ice sheets surrounded by a full-size skating oval. A brief history and behind the scenes
tour of the facility will kick off the morning’s agenda. Topics will
include: Building Operations, Arena Start-up Tips, Ice Quality, and
Resurfacer Preventative Maintenance. Along with lunch, there will
be vendor tables offering product information. Hopefully everyone
will leave with fresh ideas to utilize in their workplace.
Continued on page 34...
32
the edge september/october 2003
the edge september/october 2003
33
...Continued from page 32
In an effort to reach out to more non-member rinks, WIAMA
is moving its next Spring Conference from its traditional
Wisconsin Dells location to Mishicot south of Green Bay,
near Lake Michigan. The focus for this year is attracting new
member participation from the northern part of Wisconsin
as well as the Upper Peninsula of Michigan and the northern
Illinois area. Planning for the Spring Conference begins at
the September board meeting. See you in the Fall.
For more information on WIAMA or to get on our mailing list,
contact Nancy Hacker, c/o WIAMA, 700 Shady Lane, Neenah,
WI 54956, or call Nancy at 920-731-9731, extension 10.
Metropolitan Ice Rink Managers Association
(MIRMA)
by Judith P. Sniffen, President
The ISI Annual Conference is behind us, and what a conference it was. I for one was very surprised to be the recipient
of the Great Skate Award. A special thank you to Katy Hayden and her committee. The awards ceremony was the best
yet. The District III award was presented to Carola Dietl, who
is very deserving of this honor. To be recognized by our peers
is a real compliment.
At this writing MIRMA is getting ready for its annual executive board meeting to be held at the lovely home of Janet
and Barry Wolken.
The District III Fall Instructors Seminar will be held at Floyd
Hall Arena. Speakers will be Margy Bennett, Carola Mandeville, Lisa Fedick and others to be announced. We plan to have
an ISI hockey coach as an additional speaker.
The 4th Annual MIRMA/District III Trade Show will be held on
October 28, 2003 at the Danbury Skating Rink in Danbury, CT.
This meeting will be the first of many to be held jointly with
NEISMA. The day will begin with a continental breakfast followed by a short business meeting. Topics to be covered include
“Understanding and Implementing the ISI Program to Increase
Your Bottom Line.” We have invited Peter Martell and Patti
Feeney from the ISI office to give this presentation. There will
also be a presentation on Cleaning and Sanitation which will
include restrooms, food service and common areas and will
also address problems associated with mold. During lunch,
attendees will have the opportunity to visit our exhibitors’
booths and meet our local vendors. At the close of the day, door
prizes will be awarded. We look forward to seeing you on October 28. For more information, contact Judy Sniffen by e-mail at
[email protected] or call 516-628-2240.
of responsibilities as well as the physical location, has resulted in some delays on publication dates. We assure all our
readers that publication of the RINK RAT should proceed
smoothly in the future.
The NEISMA Board is working on our Fall Conference as well
as making preparations for the 2004 Spring Conference. The
NEISMA Spring Conference is tentatively scheduled for April
7-9, 2004, somewhere in the Boston area. More details will be
provided in subsequent NEISMA reports. Mark your calendars.
Safety matters affecting ice arenas continue to be an ongoing
consideration for the NEISMA Board of Directors. A new
NEISMA Safety Committee has been appointed. The new
committee will address safety issues and will be the source
of safety materials for NEISMA members. Another function
of the NEISMA Safety Committee will be to address rink safety policies as well as cost considerations.
NEISMA has received recent inquiries regarding soft ice.
There has been at least one recent injury incident allegedly
resulting from the presence of soft ice. NEISMA advises rink
managers to remain alert to this condition.
We know articles in the RINK RAT are being read because we
continue to receive requests for articles that were printed in
back issues.
Board member Deane Pomeroy continues to have an exchange
of ideas with MIRMA regarding possible future seminars.
NEISMA is considering having one-day seminars in various
sections of the Northeast. Various Board members have
accepted responsibility for conducting these seminars.
Board member Jim McMorrow, who serves as the Chairperson for NEISMA’s “Nuts and Bolts” column in the RINK RAT,
reports that he is in a position to provide responses to questions pertaining to the operation of ice rinks. Anyone having
a hands-on question pertaining to ice rink operations should
send their questions to Jim McMorrow or to the RINK RAT.
Jim’s e-mail address is [email protected].
Minnesota Ice Arena Managers Association
(MIAMA)
by Chadd Benson, MIAMA District 7 Representative
NEISMA’s First Vice President, Jeff Bardwell, has been
appointed the Arena and Properties Manager at the Everett
Arena in Concord, NH. This appointment is an excellent step
forward for Jeff. The NEISMA Board and the ice arena industry congratulate him on his new appointment. He will do an
excellent job as he always does.
The latest MIAMA board meeting was held at the Buffalo
Civic Center in Buffalo MN. The main topic of discussion
was the Annual Fall Conference scheduled to be held at
Breezy Point Resort located North of Brainerd, MN, September 3-5. The three-day conference, with a theme of “Healthy,
Wealthy and Wise,” is packed with interesting topics geared
to inform us on our own health and wellness as well as teach
us to prepare our facilities. Some of the topics are Safety and
Compliance, Personal Wellness, Facility Wellness, and Facility First Aid. There will be free personal wellness testing for
interested members. The board is also very excited to have
guest speakers Mike Goldberg, NHL television analyst for the
Minnesota Wild, as well as John Paulson, PERA (Public
Employees Retirement Association) representative.
Some readers have inquired about NEISMA’s publication, the
RINK RAT. NEISMA appreciates such reader interest. Transfer
MIAMA is looking for a new office location. Currently,
the office is located at the Richfield Civic Arena. Long-
North East Ice Skating Managers Association
(NEISMA)
by Tom Morton, President
34
the edge september/october 2003
time Richfield manager and MIAMA treasurer Al Payne
will be stepping away from his MIAMA duties effective
September 2004.
MIAMA is accepting applications for the James Padgett
Award, an award given to an arena that demonstrates pride
in the community through programs, renovations, management, innovative ideas, creative budgeting and efficient
operation. The winning facility receives a plague as well as
free lodging and registration to the WIAMA (Wisconson
Ice Arena Managers Association). The James Padgett award
will be presented at the MIAMA Fall Conference.
If you’re not a current MIAMA member and would like to
know more about us, please contact Al Payne at (612)-8619351 or visit our Web site at www.Rinkfinder.com. I hope
everyone has had a great summer. We look forward to seeing
you at the Fall Conference in September.
Advertisers Index
Athletica Inc./Crystaplex . . . . . . . . . . .8
Bonestroo & Associates . . . . . . . . . . .12
Canlan Ice Sports . . . . . . . . . . . . . . .29
Commercial Refrigeration . . . . . . . .OBC
Concepts & Designs . . . . . . . . . . . . .31
Covermaster . . . . . . . . . . . . . . . . . . .38
Ed K Ice Sports . . . . . . . . . . . . . . . . .15
Facility Management Corp . . . . . . . .13
FrontLine Solutions . . . . . . . . . . . . . .35
Goldner Associates . . . . . . . . . . . . . .15
Honco Inc . . . . . . . . . . . . . . . . . . . .36
Ice Builders . . . . . . . . . . . . . . . . . . . .27
Jet Ice Ltd . . . . . . . . . . . . . . . . . . . . .10
K&K Insurance . . . . . . . . . . . . . . . . .11
Maximum Solutions . . . . . . . . . . . . .14
Mollenberg/Betz Inc . . . . . . . . . . . . .32
Mondo USA . . . . . . . . . . . . . . . . . .IBC
Rice Specialty Risk . . . . . . . . . . . . . . .33
Richardson Group, The . . . . . . . . . . . .9
Riedell Skate Co . . . . . . . . . . . . . . . . .7
Rink Management Services . . . . . . . .21
SP-Teri Co . . . . . . . . . . . . . . . . . . . . .5
VSC Sports . . . . . . . . . . . . . . . . . . . .31
Zamboni . . . . . . . . . . . . . . . . . . . . .11
Palm Beach Ice Zone
Mike Bunting
8125 Lake Worth Rd
Lake Worth, FL 33467
Ph 561-963-5900
Fax 561-963-5970
The Skate School LLC @
Fox Valley
Diane Dailing
1996 S Kirk Rd
Geneva, IL 60134
Ph 630-262-0690
Fax 630-262-1388
SEPTEMBER/OCTOBER
2003
New
Rinks/Clubs/Schools
Le Colisee Ltd
Michael P Rudman
210 Michael Dr
Syosset, NY 11791
Ph 516-921-0902
Fax 516-921-8743
Smooth Surfaces Ltd dba
Community Recreation
Center
Michael Ball
5165 E Remus Rd
Mt Pleasant, MI 48858
Ph 989-772-9623
Fax 989-772-8031
New Builders/Suppliers
Fabric & Glitz
Mary Kaulfers
282 McHenry Road
Buffalo Grove, IL 60089
Ph 847-808—0400
Fax 847-808-3345
Prod East Video
Jon Cromer
66 White Farms Rd
Saratoga, NY 12866
Ph 518-587-4853
Fax 518-584-7359
New Retail Merchants
US Icewear
Susy Huss
67 34th St
Brooklyn, NY 11232
Ph 718-499-1955
Fax 718-499-1982
New Associate Members
Baker, Sandra - CO
Buchanan, Kristy - CA
Butler, Karen - SC
Dillon, Ryan - MA
Feldt, Sarah - MI
Ford, Annie - FL
Graham, Cheryl - NV
Gray, Madori - IL
Horn, Jennifer - WA
Hoyt, Patricia - AZ
Humphrey, Melissa - DE
Kernodle, Amanda - AK
Kirihara, Yui - CA
Krutz, Emily - NY
Larson, Sarah - MN
Lehman, Adrianne - TX
Liles, Sherra - FL
Marino, Amy - IL
Morrow, Scott - TX
Moses, Nicole - GA
Newman, Brad - CA
Nielson, Sandra - CA
Parks, Elizabeth - IL
Roberts, Mary - IL
Royer, Nancy - PA
Skowron, Christien - PA
Smith, Katie - FL
Terakura, Cherie - CO
Vick, Bryan - FL
Weiss, Everett - OR
White, Robert - MD
Judges Pass
Certification Update
Test
Congratulations to the following ISI
Bronze, Silver and Gold judges who
passed their certification update test
as of July 22, 2003:
Catherine A. Baran
John Bierma
Sheri Feustel-Leatherman
Rosalind Giuliette
Sharon Niewinski
Anne Raucci
James Santee
36
the edge september/october 2003
...Continued from page 20
in Years…..and Your Name Can be All Over It” — obviously
struck a chord, and it didn’t take long for the Jamestown Savings Bank to recognize the potential of being the building
sponsor. The local bank is a strong supporter of Jamestown,
with branches all over the area, and plans to expand further.
It seemed to be a natural fit. The Jamestown Ice Arena - still
being constructed - would henceforth be known as the
Jamestown Savings Bank Ice Arena. Everyone agreed; the
name had a great ring to it!
CCYHA; the St. Patrick’s Hockey Tournament for adults; and
a New York State Midget Minor States tournament.
The McFall Brothers Hockey Camp gave area youth a chance
to have some fun while improving their hockey skills; and
the Rotary Club hosted a Sabres Alumni vs. area youth hockey coaches game. The latter was made extra special because
it was supported by out-of-towners who were family members of Lucille Ball, a Jamestown native who will always be
the city’s favorite daughter.
Building Excitement
Off-ice events are also proving popular at the arena. “A Taste of
Program planning, which had been tweaked and worked over
Jamestown” filled local stomachs; the Highland Tattoo brought
for months, began in earnest. Over the years, Rink Managein Scottish dancers and entertainment; the Pepsi Early Bird
ment has been very successful at
Hockey Tournament and a Nature
starting innovative programs at its
Arts Festival in August brought visidifferent rinks, including programs
tors to Jamestown and the surJamestown Savings Bank rounding area. The arena has been
that do more than just fill a facility’s
coffers, and are particularly appealthe site of activities as diverse as a
Ice Arena has “given builders’ show, church services, boxing to municipal owners. Reading
Rewards programs with libraries,
ing events, a “Smoke-Out”, a cancer
Rock ‘n Skate programs geared to
downtown Jamestown a symposium, and the local high
keeping younger teens entertained,
school graduation.
creative marketing events like On-Ice
whole new lease on life.” Still to come at the arena is a circus
Turkey Bowling, Beach Parties and
Christmas in July have helped keep
in September. In October, The Skat— Dr. Thomas Cardman
RMS-managed rinks full.
ing Academy and the JSC will host
the North Atlantic Regional Skating
Jamestown seemed like a perfect
Competition. And teen dances are
place to work on one particularly successful program that
a popular on-going event.
combines skating and education. After all, there are thousands of ice skaters in Jamestown, and thousands of schoolIt’s a thriving and happy ice arena, and has been a spectacuage children who aren’t, but might like to be!
lar success with residents and visitors alike.
Working with the Jamestown High School, RMS began a program that works ice skating into the high school’s physical education program. Every day, as many as 150 high school students come to the arena to skate and fulfill their gym requirements. At the same time, they are learning something about
how an ice rink – and their bodies – works. They tour the physical plant of the ice rink, they learn stretching and balance techniques, and they have a great time in the process. Along with
figure skating, they also play modified hockey and broomball.
The building has also become a prime place for holding local
events. Each April, the Skating Academy and the JSC put
together a skating show called “Excellence on Ice,” that highlights the talents of JSC skaters. They produce another show
called the “Chautauqua Winter Challenge” to generate figure
skating excitement in January.
“Skate Chautauqua” each August raises the bar to a higher
level with an internationally recognized premier competition known for high-level judges and national and international competitors. And, this past year, the Ice Theater of
New York made the Jamestown Savings Bank Ice Arena their
summer home, providing local ice skaters with the opportunity to watch professional ice skaters practice on a regular
basis – including the breathtaking dancing and jumps that
are a regular part of their routines.
In addition, the arena has been the site of several hockey
tournaments and events during its first year. There was a
Thanksgiving Tournament; the Presidents’ Tournament and
a Small High School States Tournament sponsored by
the edge september/october 2003
Revitalization
But, the purpose of building the arena was twofold. What
about generating new growth and movement for downtown
Jamestown?
Here again, things are looking promising. As we go to press,
a new Best Western Hotel is under construction across from
the arena, and there is talk of another hotel being built in a
nearby location.
The Jamestown Savings Bank has also moved its headquarters downtown (there’s this great ice arena there with a terrific
name…..). Real estate sales of available development sites are
booming, and several new restaurants have opened in the
downtown area.
The Directors of the Gebbie Foundation couldn’t be happier.
The Foundation, supported by a fortune derived from the
Mohawk Condensed Milk Company, has a mandate to
“improve the quality of life in Chautauqua County.” You’d
be hard pressed to find anyone in Jamestown, New York, who
wouldn’t agree that the Jamestown Savings Bank Ice Arena
has done just that – in spades.
* Sara Meyerdierks Hillgrove serves as the Director of Communications/Public Relations for Rink Management Services
Corporation. Ms. Hillgrove teaches writing at the University
of Richmond, and has published in the The New York Times
and The Wall Street Journal, as well as in many other newspapers and magazines around the country.
37
by Patti Feeney,
ISI Director of Member Programs
and Services
W
elcome to the beginning of
another skating season. At
the May ISI Conference
and Trade Show in Las Vegas, Liz Folger from Dr Pepper StarsCenters in
Dallas, ISI District 11 Board Representative, presented a timely workshop
on getting organized. Now is your
opportunity to get ready for the
upcoming skating season. This is a
great time to clean out obsolete files,
write the arena schedule for the year,
create fliers for the hockey and skating programs, implement a marketing
plan, and generally get set for the
starting gun.
38
Write the schedule. Be sure to include:
• Holiday hours
• School vacations
• Learn to skate semesters
• Hockey clinics and camps
• Tournaments and competitions
• Ice shows
• Hockey association hours
• Figure skating club hours
• Any and all special events
Post a master schedule in the building
for easy access by staff members.
Throughout the year, if things change –
CHANGE THE CALENDAR!
Begin immediately to schedule:
• Staff meetings
• Staff training sessions (include a
review of the current policies)
• Ice resurfacer maintenance
• Ice maintenance (painting, logo
installation, edging, etc.)
• Facility maintenance (parking lot
repairs, painting, flooring, etc.)
• Educational opportunities (ISI Conference and Trade Show, iAIM
School)
Now is the time to look at these
issues and address them early in the
season.
Spend a day with key personnel walking
through the facility and identifying areas
that need improvement. Take a close look
at water fountains, video games, rental
skates, locker rooms, and all public areas.
The impression formed by the facility’s
clientele is critical to the facility’s success.
Talk to your customers and create a feedback form to learn what needs improving,
as well as, what is going well.
Analyze the reporting systems in the
arena. Are the following complete and
thorough:
• Accident reports
• Rental skate repair log
• Ice maintenance log
• Refrigeration equipment logs
• Resurfacer maintenance log
Having the above on file will assist in
tracking repairs and satisfying liability
issues.
Is the facility ready for the new season?
If planning and organizing are done
early in the season it leaves time to
focus on customer service, marketing
and growing the business.
GOOD LUCK – HAVE A GREAT SKATE!
the edge september/october 2003