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Directions for Applying Windows XP Service Pack 2 for TAMS users.
Windows has released Windows XP Service Pack 2. Tulane's office of Technology Services encourages
you to install this Service Pack as soon as you are prompted to do so. In some work areas, this may be
done as part of the controlled updates to your computer. If you are in a work area that requires you to
download the updates, you may wish to turn on the automatic update feature. If your computer does not
have automatic updates enabled or you are not certain it is enabled, you can use this tool available from
Microsoft: http://www.microsoft.com/windowsxp/sp2/default.mspx .
Service Pack 2 should automatically download and install. This means that the installation will take place in
the background and you may only be asked to restart your computer. If you suspect that has happened,
you can verify the successful installation of Service Pack 2:
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Go to the Start menu
Right click My Computer
Select Properties from the pop up menu
You will see the Windows System Properties box appear
Notice at the top of the window, under System:, it will say your operating system, and should say
Service Pack 2 at the bottom of the list
If you do not have Service Pack 2 listed, and are in a controlled update work area, please check with your
local system administrator to see when Service Pack 2 will be downloaded. If you are not in a controlled
update work area, and do not have automatic updates turned on, then you can manually install the update
from the Microsoft Web site once it has been distributed.
General directions for installing Service Pack 2 are found at
http://tis.tulane.edu/How_To/Everything_Else/XPSP_2.cfm . A modified version follows below for TAMS
users. If you are in a controlled update work area, please check with your local system administrator as to
when SP2 will be sent to your machine. Once the update has occurred, please verify the settings
mentioned on pages 7 through 16. If you have any differences, please adjust them to what is shown in this
document. Making these changes for TAMS may require you to contact your local system administrator.
Before you begin:
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If installing SP2 on a laptop, make sure the computer is plugged in. SP2 will not install while your
computer is running on battery power.
This installation can take up to an hour. Please allow plenty of time to complete the task.
The Installation
Once downloaded, this service pack is very easy to install, and will lead you through each of the necessary
steps one by one. Please follow the directions as stated by the Microsoft Setup Wizard:
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Click Next
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Select I Agree
Click Next
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Click Next
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This may take several minutes
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Click Finish, and wait while your computer restarts
New Features
Windows Firewall
When your computer restarts, the new Windows Firewall will be active. You may notice a Windows
Security Alert that wants to block some of your applications. It may tell you the Internet Explorer is
blocked.
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You can select Unblock if this is an application that you would like to allow.
If you receive a message that tells you that Internet Explorer is blocked, you must unblock this
for TAMS to work properly.
To customize and view the Firewall settings:
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Click on the Start menu, Select Control Panel
Click on the Windows Firewall icon
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Select the Exceptions tab at the top
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If you need to allow a program to access the Internet, such as an FTP program, select Add
Program
Select the program from the list of applications. If Internet Explorer is not on the list, please add the
program by using the Add Program button and selecting Internet Explorer.
Click OK
Make certain that Internet Explorer is on the list and selected with a checkmark
Pop-up Blocker
Microsoft has included a Pop-up Blocker in Service Pack 2. You may need to customize this service in
order to use certain Tulane applications, such as TAMS. The default installation will activate the Pop-up
Blocker to a medium level of security. You may need to customize this to suit your needs. The easiest way
to make these customizations is on an "as needed" basis. When Microsoft blocks a pop up window, you
will get an alert:
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Click the OK button and notice the Information Bar at the top of your browser window
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Click on the new Information Bar to view your options
You can select Always Allow Pop-ups from this site if you know that this is a reputable web site that
uses pop-ups as a part of their web interface. When a TAMS user first attempts to open
Notifications you may see this Pop-up blocked message in the blue bar. You must click on the
blue bar as shown in the sample picture and select Always Allow Pop-ups from This Site. This
is especially important for TAMS Requisition Notifications to work properly.
You will need to customize the Pop-up Blocker. Open Internet Explorer.
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Go to the Tools menu
Select Pop-up Blocker
Select Pop-up Blocker Settings...
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Please type in *.tcs.tulane.edu in the Address of Web site to allow box. Click the Add button,
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*.tcs.tulane.edu will appear in to the Allowed Sites
You can select to play a sound when a pop-up is blocked, and you can select to have the
Information Bar appear
You can also customize the level of diligence applied when blocking pop-ups by selecting High,
Medium, or Low security
Click Close
You should add the TAMS URL to the trusted sites in Internet Explorer.
After opening Internet Explorer, go to the Tools Menu and Select Internet Options.
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Select the Security Tab.
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Select Trusted Sites.
Click on the Sites button.
Uncheck “Require server verification (https:) for all sites in this zone” check box.
Add the TAMS url, http://tams.tcs.tulane.edu.in the Add this Web site to the zone box. Click the Add button.
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The TAMS url, http://tams.tcs.tulane.edu , will appear in the trusted Web sites box.
Please verify that the “Require server verification” box is not checked.
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Click the OK button.
You should be able to properly use TAMS now.
If you have any questions or need personal assistance installing Service Pack 2, please call the Help Desk
at 862-8888.
General directions for installing Service Pack 2 are found at
http://tis.tulane.edu/How_To/Everything_Else/XPSP_2.cfm .