JOBDESCRIPTION
JOBTITLE:
StoreManager
DEPARTMENT: Retail
REPORTINGTO: HeadofRetail
LOCATION:
London
SALARY:
Competitive
COMPANYPROFILE:
OrlebarBrownlaunchedinMarch2007asamoretailoredapproachtomen’sbeachandswimshorts.Basedon
thetraditionalpatternofatailoredpairoftrousersformen,andwiththeirdistinctivesidefasteners,theyare
notjustaswimshort:theyaretheoriginalandbestshortsyoucanswimin.
In2010wetookOBoffthebeach,outofthepoolandintotheresortwitharangeoftees,polosandshirts,and
recentlyintroducedafullready-to-wearcollectionofeverydaytailoredcasualsincludingchinos,sweats,
outerwear,knitwearandaccessories.
Thebrandhasrapidlygainedglobalrecognitionandisnowsoldonlineatwww.orlebarbrown.com(withfivelocal
websites:UK,USA,Germany,FranceandAustralia),infivestandalonestoresinLondonaswellasbeing
distributedinover350leadingretailersaroundtheglobe.
WearelookingforanotherstrongteamplayertojoinusonourjourneyinestablishingOrlebarBrownasthe
luxurychoicelifestylebrandforholidayclothestoweareveryday.
THEPOSITION:
AsaStoreManager,youwillbeanambassadorforthebrand.ReportingdirectlytotheHeadofRetail,youwill
ultimatelyberesponsiblefordrivingthesalesandtheoverallsuccessofthestore.
GENERALRESPONSIBILITIES:
AsaStoreManager,youwillbeanambassadorforOrlebarBrown.YouwillreportdirectlytotheHeadofRetail,
andresponsibilitieswillinclude:
• AchieveandwhereeverpossibleexceedinsalestomaximizeonsellingresultsandkeyKPI’s:Footfall,
UPT,Conversion,ATV
• Manageandmotivatethestoreteamtodeliverthehighestlevelofcustomerserviceandasaservice
ambassadorleadtheteamintermsofsellingtechniques
• AssistingAssistantStoreManagerinday-to-dayoperations
• Buildingaclientbaseandclienteling
Orlebar Brown Limited • Registered in England No. 5502027 •
Unit 101, Great Western Studios, 65 Alfred Road, London, W2 5EU • VAT No. 872512034
www.orlebarbrown.com • email: [email protected] • tel: +44(0) 207 785 6941
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LiaisingwiththeHeadofRetailandkeystaffmembersoftheheadofficeteam
EnsuringallyourteammaintainOrlebarBrownstorestandardsandusethelogsheetdaily
Overseedresscodeofallstorestaffandreviewonamonthlybasistomaintainthatweareonbrand
Maintainingappropriatestocklevelsinyourshopandensuringthehigheststandardsofhousekeeping,
cleanlinessandmerchandisingareupheldandalignedwithVMguidelines
Manageandoverseedailystoremaintenance
Maintainingsecurityoftheshoppremises,stockandallshopmonies
CompletingandsubmittingallnecessarypaperworkandreportsforOrlebarBrownHeadOfficewhen
required
Overseeingthestockcontrolandstockmanagementandreturnstowarehouse
Takeownershipofthedailystockcountsandliaisewithmerchandisingatheadofficeforany
corrections
Overseeingthemanagementofthestoreandteam
Sign-offonstorestaffstorerota,ifyouhaveanassistantmanagerotherwiseyouwilltakesole
ownershiptomanage
Responsibletodevelopthestoreteamandtrainatlocalstorelevel
Responsiblefordailyandweeklyadminworkloads
Ensurecustomercomplaintsaremanagedinasympatheticandtimelymanner
Drivingforwardsalesthrougharangeofinitiatives,marketingpromotionsandevents
Overseeingday-to-dayretailstoreoperations
Buildingaclientbase
Liaisingwithheadofretailandkeystaffmembersoftheheadofficeteam
Buildingaclientbase
LiaisingwithHeadofRetailandkeystaffmembersoftheheadofficeteam
Storebanking,cashingup,keyholderresponsibilities
EnsuringallyourstaffmaintainOrlebarBrownstandards
CompletingandsubmittingallnecessarypaperworkandreportsforOrlebarBrownHeadOfficewhen
required
Responsibleforthestockcontrolandstockmanagementandwriteoffsbyliaisingwithmerchandising
Overseeingwithstoremanagerthedailystockcounts(instoreproductcategories)andliaisewith
merchandisingatHeadofficeforanycorrections
Overseeingthemanagementofthestoreandteam
Managingstorerota,loadingontoGoogledocs/equivalentdriveandgainingstoremanagerssignoff
andapprovalfirstbeforesendingtoHORforfinalapproval
ResponsibletorolloutandfollowVMguidelinesandVMstandardsandseasonalchanges
Developthestoresalesteamanddeliverlocaltrainingandcoachingatlocalstorelevel
Toliaisewithmarketingexecutivetodrivefootfallinstoreviamarketingactivityandplatforms
ManagedailyandweeklyadminworkloadsandtraintheAssistantStoreManagertocoverthiswhen
yourabsent
Ensurecustomercomplaintsaremanagedinasympatheticandtimelymanner
Recruitateamandadvertisetofillandfindnewpersonnel–holdfirststageinterviewsandtrainyour
assistantmanager.ThenbookinsecondstageinterviewswithyourHORforthemtomakethefinal
hiringdecision
Inductnewstaffatyourstoreandprovideproductandtilltrainingandproceduralprocessfocused
training
KEYSKILLSANDATTRIBUTES
Orlebar Brown Limited • Registered in England No. 5502027 •
Unit 101, Great Western Studios, 65 Alfred Road, London, W2 5EU • VAT No. 872512034
www.orlebarbrown.com • email: [email protected] • tel: +44(0) 207 785 6941
SkillsandKnowledgerequired:
Youhave:
• Excellentcommunicationskills–bothverbalandwritten
• Excellentcustomerserviceisavitalpartofthisjob,intermsofdemonstrationtotheteamanddaily
sellingactivitybyyou
• PreviousminimumexperienceofStoreManagerorSenior/AssistantManagerLeveloranequivalent
levelofmin2yearsinretail,ideallyfromapremiumorluxuryboutiqueof30sqm-250sqmenvironment
orfromadepartmentstoreseniordepartmentmanager/floormanagerorequivalent
• Previouskeyholderexperience
• Theabilitytocreateanddrivesales/footfallduringquieterperiods
• Experienceinbuildingclientbasesandclientbooks
• Goodnumericalskills,excelandgoodverbalwrittenskillsarerequired
• Werequiregoodcomputerskillsinexcel,powerpointandword
• Naturalplanningandorganisationalskills
• Confidentinmanagingastoreteamwithaheadcountof3-8people
• Arealattentiontomaintaininghighstandardsinstoreenvironmentandakeeneyefordetail
Youare:
• Self-confidentandaself-motivated
• Ateamplayerwhobuildsagreatprofessionalworkingrelationshipwiththeirstoreteam,storemanager
andHeadofRetail
• Anaturalproblemsolver,whothinkslogicallyandisnotafraidofachallenge
• Someonewhoenjoystakingownershipofaprojectandseeingitdevelop
• Apracticalmulti-tasker,whocanfocusonthedetailwhilstneverlosingsightofthebiggerpicture
• Aself-starterthatenjoysbeingpartofateam,butisalsohappytoworkbythemselves
• Enthusiasticandenjoyyourwork
• Abletoprovideflexibilitytothebusiness
• Agoodcommunicator
• AbletoliaisewithkeyHQdepartmentalteamstodrivethebusiness
• Someonewhofindssolutionstoproblemsandliaiseswiththelinemanager
• ProudtoweartheOBstaffuniformandmaintainyouruniformsoyoualwayslookonbrand
[email protected].
Directapplicationsonly–strictlynoagencies.
Referenceswillbesought.
Orlebar Brown Limited • Registered in England No. 5502027 •
Unit 101, Great Western Studios, 65 Alfred Road, London, W2 5EU • VAT No. 872512034
www.orlebarbrown.com • email: [email protected] • tel: +44(0) 207 785 6941