Produced: November 2016
Date of Review: April 2017
Dementia Support in South Norfolk – Who can help?
and how?
Concerned about memory loss?
Talk to your GP – who will carry out some simple tests on your memory and may refer you to the Memory Assessment Clinic
Are you receiving care from the Hospital? –

You may be offered a basic memory assessment if you are receiving inpatient or outpatient care
Norfolk & Suffolk Foundation Trust (Mental Health)

Access to the memory clinic is by GP referral

DCLL (Dementia & Complexity in Later Life) Team – referrals are accepted via GP Practice
It is important to stay well and active.
The following resources will be able to offer advice.

Active Norfolk – Support, information and advice about staying active

Voluntary Norfolk – South Norfolk Health and Wellbeing service can help with staying active 01603 614474
and in touch with your local community
www.voluntarynorfolk.org.uk
01603 732333
www.activenorfolk.org
Version 10 November 2016 – for review October 2017
Produced: November 2016
Date of Review: April 2017
Where to get Information and Advice:Admiral Nursing Direct

Tel: 0800 888 6678
National Helpline
Day
Daytime
Evening
Monday
9:00am – 5:00pm
Tuesday
9:00am – 5:00pm
Wednesday
9:00am – 5:00pm
6:00pm – 9:00pm
Thursday
9:00am – 5:00pm
6:00pm – 9:00pm
Friday
9:00am – 5:00pm
Saturday
9:00am – 5:00pm
Sunday
9:00am – 5:00pm
www.dementiauk.org
Age UK Norfolk
 ‘In the Driving Seat’ – advice on fitness to drive
 Befriending
 General advice about health and wellbeing in older years
Tel: 01603 787111 (10am – 4pm)
www.ageuk.org.uk
Alzheimer’s Society
 Information and Advice Service
 “CrISP” Care information & support programme
 Dementia Cafés
Tel: 01603 763556 (9am-5pm)
www.alzheimers.org.uk
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Produced: November 2016
Date of Review: April 2017
Dementia Friendly Norfolk
A new website full of information, help and advice for people with dementia and their family.
www.dementiafriendlynorfolk.com
Norfolk County Council – Information Line and online Norfolk Directory
 Wide information source including, carers assessments, cared for assessments, care
directory, personal budgets, library services
Tel: 0344 800 8020
www.norfolk.gov.uk
Norfolk & Suffolk Dementia Alliance - An on-line resource including hints and tips, support
and training for carers
www.dementia-alliance.com
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Date of Review: April 2017
Where to get help as a Carer
Support and Training
Age UK
 Dementia/Pabulum Café’s
 Learning Grants
 Befriending
Tel: 01603 787111
www.ageuk.org.uk
Alzheimer’s Society
 Norfolk Information Advice Line
 “CrISP” Care information & support programme
 Dementia Cafés
Tel: 01603 763556 (9am-5pm)
www.alzheimers.org.uk
Norfolk Carers Support
 Guidance on Carer’s rights
 Local carers support services
 Local health and wellbeing advice and support
Norfolk Carers Helpline 0808 808 9876
http://norfolkcarers.org.uk/
Carers Council for Norfolk –
Tel: 01553 768155

Giving Norfolk Carers a voice on carers services
Home Instead

Tel: 01603 482116
Informal training provider – small group-training session held twice a month
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Produced: November 2016
Date of Review: April 2017
Where to get help with:Arranging Care and Support
Norfolk County Council - Adult Social Care
Tel:
0344 800 8020

Norfolk Directory of Services – Countywide online resource
www.norfolk.gov.uk

Norfolk Care Directory – Residential and Nursing Homes, Home care and Day care
opportunities

Carers wellbeing assessments, cared for assessments, help/advice in arranging care

Norfolk First Support (Swifts – choose Option 1)
Tel: 0344 800 8020 (choose option 1)
Questions about Medication
Talk to your GP
My GP Practice phone number is:
Your local pharmacy
My local pharmacy number here:-



Medication advice,
Medications reviews
Home deliveries
Medicine Support Service

Tel: 01603 217633
A service for people living independently who are having problems managing their medication
Version 10 November 2016 – for review October 2017
Produced: November 2016
Date of Review: April 2017
Where to get help with:Getting About - Transport
Norfolk Community Transport Association
Tel: 07415 789554

www.ncta.org.uk
Community Transport services available in your area.
ERS non-emergency patient transport

Free transport for eligible patients to/from hospital or clinic appointments
www.ersmedical.co.uk/service/nonemergencytransport
Tel: 0333 240 4100
Motability
Tel: 0300 456 4566

www.motability.co.uk
Motability allowance funded car or scooter or powered wheel-chair
Norfolk County Council

Advice on community and patient transport schemes
0344 800 8020

Directory of Services
www.norfolk.gov.uk

Blue Badges

‘GOLD’ - Guidance for Older Drivers
South Norfolk “Borderhoppa”

Community transport initiative that offers a “dial-a-ride” service for the elderly, disabled, and Tel: 01379 854800 - Carol Tilson
young families who do not have access to a car. Borderhoppa is a transport membership borderhoppa.org
scheme.
Version 10 November 2016 – for review October 2017
Produced: November 2016
Date of Review: April 2017
Where to get help with:Financial and Legal planning - (Money, Wills, arranging Lasting Power of Attorney)
Age UK Norfolk
Tel: 01603 787111

Welfare, benefits and “Money Matters” financial advice service
www.ageuk.org.uk

Lasting Power of Attorney
Alzheimer’s Society
Tel: 01603 763556

www.alzheimers.org.uk
Lasting Power of Attorney
Citizens Advice Bureau
Tel: 03444 111 444

www.citizensadvice.org.uk
Advice on debt, welfare, housing and employment
Department for Work & Pensions
Tel: 0843 116 0031

www.gov.uk/government/organisatio
ns/department-for-work-pensions
Benefits and Pensions advice and how to claim
Norfolk County Council
Tel: 0344 800 8020

www.norfolk.gov.uk
Benefits advice and Personal Budgets
Solicitors - Usually your own personal choice will offer advice on legal matters, making a will My Solicitors Phone number is
and arranging lasting power of attorney
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Produced: November 2016
Date of Review: April 2017
Where to get help with:Maintaining Safety and Independence (Home alterations & equipment)
District Councils

Care and Repair / Handypersons services

Disabled Facilities Grants and Housing Adaptations

Energy Advice, staying warm and well and the “Message in a Bottle” scheme
Breckland
Council
Tel: 01362 656870
South Norfolk
Council
Tel: 01508 533633
www.breckland.go
v.uk
www.southnorfolk.gov.uk
“Forget Me Not” Grants Scheme – In partnership with South Norfolk and Breckland
Councils, Norfolk County Council, N-Able and South Norfolk CCG

Independent Living Team, South
Norfolk Council
Up to £1000 available to assist with home adaptions, equipment and technology for the home Tel: 01508 533705
to help maintain safety and independence
website above
Norfolk County Council – Trusted Trader Scheme / Trusted Trader Directory

Local service providers in various trade sectors who are reliable and trustworthy
Norfolk Fire and Rescue Service

Home Fire Safety visits, advice and emergency planning
Norfolk Constabulary

Advice on crime prevention, personal safety and home security
Tel: 0344 800 8020
www.norfolk.gov.uk
Tel: 0300 123 1669
www.norfolkfireservice.gov.uk
Tel: 101
www.norfolkpolice.uk
N-Able (Personal Technology support) Home Assessments and Equipment Installation


Norfolk County Council
Help and advice on daily living, independence and safety using personal technology including Tel: 0344 800 8020
mobile phones and computers and community alarm systems (pendant alarms)
www.n-able.com
Referrals can be made via Norfolk County Council or direct to N-Able
N-Able Direct: 01603 894120
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Produced: November 2016
Date of Review: April 2017
British Red Cross

Older People’s Outreach – support service (Mon, Wed, Thurs, 10am – 1pm)
Tel: 0844 893 7779

Equipment Loans (Opening Hours Mon – Fri 10:30am – 4pm)
Email: [email protected]

Home from Hospital (Settling in service) (Mon – Fri 9am – 5pm)
Version 10 November 2016 – for review October 2017
Produced: November 2016
Date of Review: April 2017
Where to get help with:Letting people know about your wishes for your future care
Age UK “Pabulum Blue Books

Tel: 01603 787111
The Pabulum Blue Book allows you to write down information about your likes, dislikes and www.ageuk.org.uk
preferences regarding your care which will help other people follow your wishes.
Alzheimers Society

“This is me” is a simple and practical tool that people with dementia can use to tell staff about
their needs, preferences, likes, dislikes and interests.
www.alzheimers.org.uk
NCC – In My Place (Emergency support for Carers)
Tel: 0344 800 8020

(for more details and to arrange
a care plan
This is a free emergency relief service run by Norfolk County Council. If you are involved in
an accident or emergency or taken ill, the Council can arrange for someone to care for your
loved on “in your place”.
Message in a Bottle
For information www.lionsclub.org

Bottles should be available through
your District Council, GP Surgery,
and Pharmacy
Helps emergency services find important information. Ask for a special bottle, complete the
information slip and keep the bottle in the fridge. Emergency services will look there first. Get
a free bottle from your local pharmacy or GP, District Council or call Lions Club International.
Version 10 November 2016 – for review October 2017
Produced: November 2016
Date of Review: April 2017
Where to get help with:Planning for end of life care and support
Talk to your GP
My GP Practice phone number is:-
Be Ready for It?
 The Website includes useful information about care planning and some practical checklists
www.bereadyforit.org.uk
Dying Matters:
08000 214466

National website offering general advice and guidance in being open about and planning for www.dyingmatters.org
end of life
Local Hospices:-
Offer support for people with life limiting illnesses including dementia. Hospices serving South Norfolk are:-

Priscilla Bacon Lodge – Norwich
Tel: 01603 255720

St Elizabeths Hospice – Ditchingham
Tel: 01473 727776

St Nicholas Hospice – Bury St Edmunds
Tel 01284 766133

All Hallows Healthcare – Ditchingham, Norfolk
Tel: 01986-892728
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Produced: November 2016
Date of Review: April 2017
My GP
Tel:
GP Out Of Hours Service
Dial:
Local Pharmacy
Tel:
Swifts (Norfolk First Response service)
0344 800 8020 (Choose Option 1)
NCC Adult Social Care
0344 800 8020
Missing Persons – Report to Norfolk Police
101 or 999
111
Write any other Important telephone numbers here
Version 10 November 2016 – for review October 2017