MSCI PROFESSIONAL DEVELOPMENT PROGRAMS
Unrivaled, comprehensive,
flexible education
from the authority
in the metals industry.
2016
Immerse your employees in a
unique learning environment
that pays your company
back exponentially.
Knowledge is essential for
business success. The Metals
Service Center Institute offers
a wide range of professional
development programs that
give businesses a winning edge.
They’re your single, convenient
source for developing and
improving the skills your
employees need to achieve their
career goals and make a positive
impact on your company.
There’s no better place for metals
newcomers and seasoned
professionals to learn. MSCI
courses are taught by experts.
And unlike in-house training
or other educational options,
we offer a unique opportunity
to learn and network in a
metals-specific environment
surrounded by industry peers.
Your employees will return
energized, eager to apply
their new insights and ready
to strengthen your business.
Everyone benefits
from MSCI professional
development programs
Executive Decision Makers
• Teach employees to make more impactful contributions
• Increase retention rates by investing in employees
• Boost employee efficiency
• Enable a fast return to work
HR Professionals
• Enhance and expand your company’s training options
• Choose one resource with comprehensive classes
• Ensure consistent educational quality
across the curriculum
Employees and Students
• Develop or create skills to achieve career goals
• Learn from instructors with in-depth
knowledge of the metals industry
• Immerse yourself in a unique
environment with industry peers
• Register for consecutive classes for in-depth study
Learn from
Premier Faculty
MSCI INSTRUCTORS STAND ALONE.
Carefully selected for their subject matter
expertise, many have a background
in the metals industry.
The right teacher can make a lasting impression on a
student, and bring concepts and facts to life. MSCI offers a
rare opportunity to learn from a respected team of speakers,
trainers, authors, researchers, consultants and innovators.
Experience Unique
Networking
Opportunities
MULTIPLE VIEWPOINTS ENHANCE
THE LEARNING PROCESS.
MSCI courses are attended by a wide variety
of metals employees, giving students
a unique opportunity to network with
fellow associates and potential customers,
and gain new industry perspectives.
Other educational resources just can’t match our
diverse group of participants. Or that nearly all
attendees—99%—work in the metals industry.
Choose the Format That
Works Best for You
Time is always a factor in
employee development.
MSCI classes are designed for
maximum efficiency—in a day or
two your employees will be right
back to work, sharper than ever.
Our flexible options let them
learn the material they need, in
the way that works best with
their schedule.
Open-enrollment classes are
held at MSCI’s headquarters in
Rolling Meadows, Illinois.
Local programs are offered
through many MSCI chapters.
The online MetalLearn® option
provides interactive product training
on the ten most popular lines of metal
sold by metals service centers.
Customized courses are also available
if you prefer to hold classes at your
workplace or other nearby location
and limit transportation costs.
Earn the Advanced Safety
Certificate (ASC )
™
Students can attend safety
classes at MSCI and earn
credit toward achieving the
National Safety Council’s
nationally recognized Advanced
Safety Certificate (ASC™).
Study a Complete
Range of MetalsRelated Topics
MSCI offers comprehensive
professional development courses
in sales, operations, leadership,
and product and safety training.
Mill tours that give participants
a firsthand look at steelmaking
processes are also offered.
Participants will gain quick command
of skills for presentation, questioning
and listening, cost-effective warehouse
organization, improving forecast accuracy,
key safety topics and more. Several classes
are offered sequentially for in-depth study.
NEW FOR 2016
MSCI has expanded its leadership classes
to provide distinctive learning experiences
that teach proven techniques and
strategies to strengthen your leadership
and advance the success of your team.
2016 Open Enrollment Schedule
SALES PROGRAMS
OPERATIONS
LEADERSHIP
The Habit of Service
Effective Inventory Management
Leadership/Management
FEBRUARY 24
APRIL 12–13
MARCH 1
Provides fundamental skills training in quality
service, people skills, service strategy, the 4 A’s
quality service process and measurement
Designed for managers who want to take an aggressive,
hands-on approach to dealing with inventory challenges
Empower your leaders with this program that
teaches two essential executive skills—how
to lead people and manage things
Inside Sales Strategies
MARCH 15
This results-oriented class teaches more
experienced reps, who have mastered basic inside
sales skills, the strategies to take inbound and
outbound sales interactions to the next level
Solution Selling
JUNE 14
Re-energize, re-frame and re-focus minds and skill
sets to effectively and efficiently build business
MAY 10–12
A hands-on program that helps warehouse supervisors,
transportation managers and others improve transportation
logistics, control costs and increase productivity
Operations Management 1
AUGUST 2–3
Designed to provide the less-experienced warehouse
supervisor with the knowledge necessary to
better manage people, communicate effectively,
control costs and improve productivity
Sales Management
Learn to effectively lead a sales force in a competitive
marketplace by helping you focus on your own
leadership skills and developing the skills of your team
Inside Sales Skills
Leadership Principles 1 & 2:
Set the Azimuth and Listen
APRIL 5
In business, Set the Azimuth can be seen as the
measurement between where you are today and where
you want to be tomorrow. Listen—the buy in and creativity
we gain from soliciting the input of others is far more
valuable than what we can offer from just transmitting
Leadership Principles 3 & 4:
Trust and Empower and Do the Right
Thing When No One is Looking
JULY 13
JUNE 15–16
SAFETY
Principles of Occupational Safety and
Health, Day 3 and 4
JULY 19
MAY 17–18
Through this course, inside sales people and their
managers will learn basic skills and best practices
for inbound and outbound sales interactions
The Certificate in Principles of Safety provides you with
solid knowledge of safety practices and terminology
Trust and Empower—build the right culture where
folks are empowered to do what they do best without
being micro-managed. It is essential that everyone
is focused to Do the Right Thing When No One is
Looking—rather than choosing an easier or faster
shortcut—especially in the absence of supervision.
Organizational Alignment
and Engagement
AUGUST 9
Negotiation Selling
SEPTEMBER 20–21
METALLURGY
This advanced two-day workshop is intended for
experienced sales professionals who must sell
value to justify price, terms and conditions
Principles of Metallurgy
Introduction to Outside Sales
Understand how metals behave and how their properties
can be altered by common processing; provides
important, practical knowledge to the non-metallurgist
OCTOBER 26
This is only a partial list of MSCI
professional development
courses. For the complete
curriculum, contact Monique
Kaiserauer at 847.485.3004 or
visit MSCI.org/buildyourbusiness.
Transportation and Logistics
Management
Improve sales skills, from prospecting and
planning to closing and follow-up. This program
provides the clear roadmap and direction for
rapidly advancing the sale toward success
MARCH 8
A proven process and methodology that aligns
your company’s vision and mission with your
management team’s message and mindset to drive performance and results
Leadership Principles 5 & 6:
When In Charge, Take Charge and
Balance the Personal and Professional
OCTOBER 6
When In Charge, Take Charge and create a “bias
for action” within your organization. Balance the
Personal and Professional because many of the issues
associated with poor time management come down
to misplaced priorities and ineffective delegation.
All MSCI safety classes earn credit toward the National Safety Council’s Advanced Safety Certificate Program
Strengthen your
employees and
your business with
MSCI professional
development
programs.
This is only a partial list of MSCI
professional development courses.
For the complete curriculum, contact
Monique Kaiserauer at 847.485.3004
or visit MSCI.org/buildyourbusiness.
MSCI
4201 Euclid Avenue
Rolling Meadows, Illinois 60008
847.485.3000 | 847.485.3001 fax
MSCI.org
Copyright © 2016 MSCI All Rights Reserved