Notting Hill Housing
T 020 8357 5000
1 Butterwick
F 020 8357 5299
Rear of the Metro Building [email protected]
Hammersmith W6 8DL
Hello
Thanks for asking about the Programme Coordinator role in our Operations Directorate,
based at Presentation. We are a dynamic and professional group of people and we’re
looking forward to welcoming new people into our team.
People who work in Operations are a key part of Notting Hill Housing’s aim to improve
people’s lives. Our job is to find ways to help neighbourhoods take shape and grow and
to give our customers the chance to help themselves.
This is an important time for the team as we change to meet challenges in business and
society and the new. We work in a competitive area that requires new ideas and
practical solutions. We are looking at the way we work to stay ahead of the field and to
achieve more for our customers.
To find out more about the Operations Directorate team, go to
www.lovewhereyouwork.org.uk/bigpicture
If you want an exciting challenge within an ambitious organisation then please visit
www.lovewhereyouwork.org.uk and apply online.
Best wishes,
Andy Belton
Group Director of Operations
www.lovewhereyouwork.org.uk
Please use this pack to find out more about us and the job you’re interested in.
Then fill in the application form, using the profile, so we can see if you’re what
we’re looking for.
The pack contains:
Why work for us
What we do
Customer’s journey
Our structure
Your route to work
Job advert
Role profile
Terms and conditions
If any of the above are missing
please let us know, 020 8357 5168
Good Luck
www.lovewhereyouwork.org.uk
Why work for us
We celebrate
what people do
We’ve got brilliant
staff schemes
Notting Hill is about improving the quality of people’s lives. That includes all of the people
we work to house, support and encourage, as well as the people who do this work – our team.
People choose to work at Notting Hill because they want to make a difference and can
see that we will back them to do it. We support people to develop their talents by suggesting
ideas and seeing them through. We invest in our people, helping them to grasp life
enriching opportunities.
The challenges we face are serious but our solutions and working culture do not have to be.
Working at Notting Hill will stretch you but it is also rewarding and fun.
Notting Hill is full of remarkable people from many different backgrounds. What we share is
a passion to change society and improve people’s lives.
More reasons to be cheerful
•
•
•
•
•
•
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Excellent annual leave allowance and flexible working opportunities
Generous pension contributions plus free life assurance
Healthcare cash plan scheme
Interest free season ticket loan
Cycle to work and childcare voucher schemes
Social events group
Yoga and pilates classes on-site
I love the passion
and energy
From day one you’re
part of the team
There’s a spirit
of can-do in
everyone here
It’s an inspiring
place to work
www.lovewhereyouwork.org.uk
What we do
Notting Hill Housing is remarkable. We’re a social business with commercial sense.
We house people in need, help tenants become homeowners and use our profits to
create communities that blossom and grow.
A survey last year showed that, financially, we were the strongest Housing Association
in London. Our annual turnover is £140 million and the Notting Hill Housing Group has
an asset base of £1,077 million.
This financial strength means we can make a difference in society. We design and build
homes that people want and offer them at a price they can afford. We also create and
develop services that give people the opportunity to improve their lives.
Currently we manage about 20,000 homes, housing around 50,000 people in London
and nearby. We work with 81 local authorities but most of the homes we look after are
in North and West London.
While our focus is on London our influence stretches much further. Our ideas have
influenced housing and social policy and added momentum to national debates.
Our vision is to help people achieve more for themselves by offering homes they can love,
services that empower them and home ownership they can afford.
We want our customers to love where they live.
www.lovewhereyouwork.org.uk
A customer’s journey
We want everyone that finds a home with Notting Hill to use it as a springboard to something
amazing. It doesn’t matter what their circumstances are. We believe everyone can get more
from life with the right help.
As well as providing all kinds of housing, our friendly services and programmes help people
on their way to economic independence, greater choice and a better quality of life.
Homeless
ople
We find homeless pe
til a
a temporary homecoun
permanent one be mes free
Employment and
training advice
and guidance
ng
eri
e
t
un
Vol
A permanent
rented home
A new job
Savings
scheme
Home ownership
advice and options
We help people tohown
their homes, whic
in turn makes moreal
temporary and rentr
homes available fo
homeless people
www.lovewhereyouwork.org.uk
Affordable
home ownership
Our str ucture
Chief Executive
Kate Davies
Group Finance
Director
Paul Phillips
Group Corporate
Services Director
Alastair Clegg
Group Director
Commercial Services
Andy Belton
Budgeting and
Management
Accounts
Presentation
Housing
Customer
Services
Company
Secretarial
Communication
Home
Ownership
Project
Development
Development
Project
Management
Payments and
Transaction
Recording
Community
Regeneration
Housing
Management
Property Services
Land Buying
Project Appraisal
and Capital
Accounting
Facilities/ICT
Market Rent
Temporary Housing
New Business
Treasury
Management
Human
Resources
Policy and
Continuous
Improvement
www.lovewhereyouwork.org.uk
Supported
housing
Group Development
Director
John Hughes
Design and
Product Quality
Your route to work
1. Complete your application
in hard copy or online, including the
equal opportunities monitoring form
2. Send us your application
3. We review your application
4. You’ll hear from us
If you’ve been shortlisted,
we’ll send your interview details
5. Interviews
To include a literacy test and possibly
other tests depending on the role
6. We make you an offer
if you are the person we want
7. We check everything out
– Employment references
– Eligibility to work in the UK and CRB check
– Occupational health assessment
8. Your checks are all ok
9. We send you a contract
www.lovewhereyouwork.org.uk
Programme Co-ordinator – Social Enterprise
£28,971 to £32,190 per annum
Not afraid of making a difference?
Could you manage and strengthen our social enterprise support programme?
It’s about giving tailored support to new and existing beneficiaries regarding
different aspects of their enterprise. You’ll be a great communicator who isn’t
afraid of public speaking and have the flare to seek further sources of quality
business support. Do it well and you’ll be building confidence, skills and
helping others.
To apply please visit www.lovewhereyouwork.org.uk
Closing date 12 midnight, Wednesday 23 September 2009
Love where you live
www.lovewhereyouwork.org.uk
Presentation Housing
(OLMEC)
Post
Programme Coordinator - Social Enterprise
Responsible to
Tanzeem Ahmed, Olmec’s Director
Responsible for
External Consultants assigned with specific tasks and administration assistant
Date
August 2009
Job purpose:
Managing and strengthening Olmec’s capacity building support programme for social enterprises.
Key tasks
6
Supporting London based social enterprises by participating in the recruitment
assessments and writing development plans for new beneficiaries.
Providing direct specialist professional support and advice to new and existing
beneficiaries regarding different aspects of their enterprise (such as deciding on a
legal structure, undertaking their market research, projecting their financial forecasts
or writing up their business plan).
Responding effectively to beneficiaries support enquiries, keeping open and frequent
communication with entrepreneurs and being proactive in pointing them in the direction
of further sources of quality business support.
Assigning and commissioning support tasks to external, specialised consultants.
Managing the performance of the consultants.
Monitoring beneficiaries progress constantly by updating their ‘Development plan and
record’ every time that support is provided and documenting their progress in their
development chart quarterly.
Co-ordinating the programme’s training schedule, content, delivery and evaluation.
7
Co-ordinating networking events, content, delivery and evaluation.
1
2
3
4
5
8
9
10
11
12
13
14
Playing a strategic role by promoting and strengthening the profile of Olmec’s social
enterprise support programme by attending and presenting at relevant events,
conferences or seminars.
Co-ordinating mentoring aspect of programme by developing appropriate quality
assurance systems and by recruiting suitable business mentors that can be matched
with beneficiaries.
Managing the budget for the programme and ensuring that it delivers within budgetary
requirements and submitting quarterly returns to funders. Writing reports to funders
and being accountable to stakeholders, Olmec’s board and NHHT as required.
Updating website and developing other publicity materials or tools such as leaflets,
newsletter, press articles etc.
Evaluating programme’s social and economic impact.
Helping to expand programme’s scope and lifecycle by looking at alternative sources
of funding.
Any other tasks associated with being a manager within a small but proactive team.
www.lovewhereyouwork.org.uk
Presentation Housing
(OLMEC)
How do you meet our requirements?
Below you will find the skills, abilities, experience and competencies needed to do the
job you’re applying for.
Use the space under ‘How do you meet our requirements?’ on your application form to
explain how you meet these requirements. Only write about the categories that are being
assessed by the application form.
You must be able to show the following skills and abilities
How this is assessed
1
Application form, interview
and assessment
through probation period
Customer Focus (Core to all Olmec & NHH roles)
I find out what matters to my customers within and outside
of Olmec & Notting Hill and respect their diverse needs. I
find pragmatic ways to provide excellent customer service,
treating all customers fairly, keeping in mind my job and
Olmec & Notting Hill priorities. I manage customers’
expectations and do not create dependency.
2
Team work (Core to all Olmec & NHH roles)
I do what’s best for the team, building common ground and
team spirit. I share my knowledge and build on people’s
diverse expertise and contributions. I focus my and my
colleagues’ energies on team goals, and combining our
different contributions to make them a reality.
3
Make things happen (Core to all Olmec & NHH roles)
I focus my efforts and energy on actions which get the
job done. I prioritise, make and implement decisions using
Olmec & Notting Hill resources in a cost-effective way. I take
responsibility to deliver quality solutions and achieve
results on time. I think ahead and am flexible to overcome
difficulties that get in my way.
4
Engage with others
I listen, am sensitive to, and understand others’ views and
mindsets. I invite others to speak and acknowledge their
position, and shape my own communication and presentation
to maximise my impact and influence. I adapt and use
different communications and presentation styles to engage
individuals within and outside of Olmec & Notting Hill.
www.lovewhereyouwork.org.uk
Application form,
interview and assessment
through probation period
Application form,
interview and assessment
through probation period
Interview and assessment
during probation period
Presentation Housing
(OLMEC)
You must be able to show the following skills and abilities
How this is assessed
5
Interview and assessment
during probation period
Seek and evaluate information
I am curious, asking and searching for information and context
from different people and information sources, about the
issues and challenges involved in work. I analyse and interpret
knowledge and data, separating facts from opinions to identify
connections and root causes of problems. I look beyond the
obvious to identify different solutions.
6
Planning & project management
Interview and assessment
during probation period
I plan, budget and manage the achievement of specific
operational and business objectives. I create milestones
and prioritise and schedule activities, allocating work and
resources between individuals , to maximise performance. I
anticipate risks and forecast future performance, and use this
to take remedial action to achieve the right result.
7
Influence across boundaries
Interview and assessment
during probation period
I get things done using formal and informal contacts and
channels within and outside of Olmec. I work across sectors,
functions and organisation boundaries, taking account of my
and others’ roles and responsibilities and informal ways of
working. I understand and balance the priorities of different
stakeholders to achieve the best for Olmec and the
organisations that I support.
You must also be able to or have the following
How this is assessed
1
Good knowledge of the social enterprise sector in the UK,
key players and trends
Application form and
Interview
2
Extensive experience of delivering business advice and/or
capacity building support
Application form and
Interview
3
Experience delivering training and speaking in public
4
Experience of managing and reporting against budgets
from multiple funders
Application form and
Interview
Interview, assessment
during probation period
5
Experience of implementing effective monitoring and
evaluation systems
Interview, assessment
during probation period
6
A suitable professional qualification in delivering Business
Advice such as NVQ level 4 Business Advice (OCR),
Diploma in Business Support (CMI), ILM level 5 Certificate
in Social Enterprise Support.
Interview
www.lovewhereyouwork.org.uk
Please note Notting Hill Housing is currently in the process of reviewing staff terms and
conditions of employment, therefore it is likely that specific conditions may not be available or
terms may change once you start working for us. Please speak to a member of the HR team
for further information if required.
Salary
£28,971 to £32,190 per annum. We pay people on the 28th day of the month. Pay may be
reviewed each year in April.
Hours
35 hours per week, Monday to Friday.
Leave
Annual leave is 25 days with pay. Additional holiday may also be granted over the Christmas
period when we’re closed.
Maternity
We offer maternity pay in line with statutory provisions.
Paternity
We offer paternity pay in line with statutory provisions.
Pension
We offer a Group Stakeholder Pension Scheme with Aviva to everyone who works with us. We
make a percentage contribution that is 1.5 times the employee’s contribution. This only applies
where there is a minimum employee contribution of 3% (employer 4.5%) and maximum
employer contribution of 13.5%.
Performance
We monitor how people perform annually between 1 April and 31 March. We set people
objectives for the year and assess their achievements against these objectives and the
competencies for the role.
Probation
There is a six month probation period for new starters.
References
We only appoint someone if we are happy with their references, covering things such as
character, employment, health and eligibility to work in the UK.
Smoking policy
People are not allowed to smoke in any of our offices and smoking breaks can only be taken
in someone’s own time. We support anyone who wants to stop smoking, through our annual
‘quit’ programme.
www.lovewhereyouwork.org.uk
This is an outline of our current terms and conditions subject to change
www.lovewhereyouwork.org.uk