Your Lifeline – what
you need to know
If you have a Lifeline fitted in your home you will be provided with
a pendant which you wear around the neck or wrist. This means
that you will be linked to our Control Centre where trained
Operators can take your call at any time – 24 hours a day.
Your Lifeline has a powerful loudspeaker and sensitive microphone
allowing you to talk to our operators from most rooms in your
home. The operator will answer your alarm call and ask what
assistance you need before taking appropriate action.
Here are a few things to remember –
Do’s
Do remember to wear your pendant
You can wear it on a neck cord or wrist strap.
If you are showering or bathing, hang it within
reach somewhere nearby. If you are worried about
wearing it in bed then make sure that it is near
enough for you to reach should you need to
contact us.
Do press your pendant button or the large red
button on the unit if you need assistance
The red button on the unit is always lit, so you will
be able to see it even in the dark. Even if you are
unable to speak to the operator, your name and
address will show up on their screen so they can
get help to you immediately. If you press
the pendant by mistake, don’t worry. Simply tell
the operator what you have done and they will
reset the unit from the Control Centre.
Speaker
Pendant
(Light
above red
button
flashes if
battery is
low)
Green light
shows incoming
or outgoing
calls in progress
Cancel
Main Call Button
Do pay your phone bill
The unit will only work with an active phone line.
would then contact your next of kin for further
information. If we are unable to contact anyone
then there is a risk that we would break into the
property to check that you have not fallen. Please
tell your Support Officer or press your pendant or
button on your Lifeline and tell the Control Centre
Operator if you know you will not be at home.
Do remember to pay your electricity bill or
keep your electricity supply topped up if you
have a card meter
Your Lifeline unit requires an electricity supply for
the unit to work. The unit will operate on battery
backup for only 24 hours should the electricity
supply be cut off.
And finally
Do test your Lifeline once a month to check that it
is working properly. Simply press your pendant or
the red illuminated button on the unit and tell the
Control Centre that you are testing the equipment.
Your Support Officer can remind you when to
do this.
Do look after your pendant
You may be asked to pay for a replacement
should yours get lost or broken. This could be
in excess of £50.
Do remember that your Lifeline may not work
if you have a computer and it is switched on
Your computer will need to have a filter on it so
that it does not interfere with your Lifeline.
Don’ts
Do remember you can answer your ordinary
telephone calls with your pendant
The pendant allows you to answer your telephone
calls from anywhere in your home. It enables you
to use your phone ‘hands free’. If you would like to
use this facility, please ask your Support Officer to
show you what to do.
Do not switch the power off your unit
The unit requires an electrical power source to
work. If the Lifeline has the power switched off, the
unit will continue to work but its alarm button will
flash repeatedly. It will also bleep rapidly ten
times. If the failure lasts more than 1 hour the unit
will automatically dial the Control Centre. This will
be repeated every 4 hours until power is restored.
The backup battery will work for about 24 hours.
Do let us know if you are going on
holiday, going to stay with family or
going into hospital
If your Support Officer is not aware that you have
gone away and you do not answer when we call we
Do not unplug your telephone line
The unit requires an active telephone line in order
to work. When you press the button or pendant the
unit dials into the Control Centre via your
telephone line.
Do not try to use the yellow button on the unit
This function is not available with the unit that
you have.
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