Body Talk
Communication improvement
Lynne Spencer and Mark Crittenden
Aims and Objectives
Communication
How we affected by communications
Why are we affected by communications
Awareness - culturally and self
Esteem and confidence
Tips and exercise
Who do the Office of
Student Affairs
Communicate with?
STUDENTS, GOVERNMENT AGENCIES, COMMITTEES,
COUNCILS, OTHER HEI, ACADEMICS ...
PROFESSIONAL ASSOCIATIONS, PRESENTATIONS,
JUDICIARY, POLICE, COLLEAGUES AND MORE...
CAN RANGE FROM THE PERSON NEXT TO US
IN THE OFFICE OR SAME DESK...
TO GROUPS, DEPARTMENTS AND INDIVIDUALS
ACROSS THE GLOBE
SO TAKING WHAT WE DO AS IN OUR DIFFERING ROLES,
COMMUNICATION IS AN IMPORTANT TOOL FOR US TO USE
TO THE BEST OF OUR ABILITIES.
Introductions
Every communication needs an
“introduction” so introduce yourself.
How important are the
words we use?
Not very...
Body
Tone
Words
7%
38%
55%
BODY CAN AFFECT TONE.
Words, Tone, Body
Importance of what you are not saying
Filler words Vs pauses
Deliberate avoidance or omissions
Australian Questioning
Going up rather than going down at the end
Pace of speech
Quick, single breath paragraphs that go on and on and on without break
Non-punctuated speech
We are affected by others
body language and tone:
DERREN BROWN EXAMPLE OF “MIND CONTROL” IN CANTERBURY.
SORRY FOR THE POOR QUALITY OF THE AUDIO.
Other Examples
School assemblies
Comedy gigs
Crying
Thumbs up/down
Australians
“Simon Says” task...
IN THIS EXERCISE DO EVERYTHING I SAY
Cultural and Biological
Evolution
Biological evolution
Rocking side to side
Fight or flee
Baby rocking
Strong stance
Cultural evolution
English culture
Understatement
Sarcasm and irony
Punctuality
Supporting failure
Please and thank you
Cultural evolution
The rest of the world
Formal “you” (Sie vs du)
Peeling a banana in Russia
Head shakes and nods
HSBC adverts
FROM HSBC CULTURAL AWARENESS ADVERTS
I’M SURE YOU COULD THINK OF MORE.
Awareness of others and
self, improves
communication
Tip No: 1 - Stance
Conscious or unconsciously awareness
Examples in nature
Stand up right as straight as possible
We know instinctively that this is a week stance
Tip No: 1 - Stance
JUMP
Tip No: 1 - Stance
Land in the strongest position
Feet shoulders width apart
We notice this stance in others
Helps finding centre of gravity
Increases size
Rest hands near diaphragm
Tip No: 1 - Stance
Posture
Feet firmly planted
Straight back
You can hear bad body language
Telephone and video calling
Tip No: 2 - Congruence
Body, words and tone match
Simon says example
Want feedback from audience = open gestures
Giving a statement to audiences = closed gestures
Being authoritative = have confident postures
Tip No: 3 - Story Telling
Schema (set of mental rules)
What did you do last monday
Remembering what happened or what should have
Personal impact
Avoid the simple completion of a transaction
“Facts tell, stories sell”
Tip No: 4 Breathing
Breathe out rather than in
Out -> Hold -> Relax = Fewer apparent nerves
Use a pause to breathe rather than use “fillers”
Stop words, sentences bleeding into each other
Tip No: 5 Gestures
SORRY FOR THE POOR QUALITY OF THE AUDIO.
Tip No: 6 - Confidence
Esteem and confidence
are not finite
Uniqueness
Confidence in self and
message
Cons = Confidence Trick
Thoughts and Discussion
Thank you!