employee manual
2016
ROXY
T
H
E
A
T
R
E
1
UPDATED 5/16/2016
A bit of background...
The Roxy was built at the height of the Great Depression, in 1930.
Since work was scarce, and the nation’s economy was the worst it had
ever been, materials and labor were priced very low. As a result, the
developers of the Roxy were able to spare no expense when the theatre
was built. They constructed a building that was extremely solid, well
designed with thoughtful use of space, and much more ornate than
typical small theatres of the day. Subsequent managements of the theatre
have made efforts to preserve its integrity by keeping the overall “feel”
of the building intact. This has helped preserve the historic importance
of the building.
Unlike many of Forsyth’s business buildings which have been altered by
metal facings, awnings or modern signs, the Roxy still looks much the
same as it did when it was built. While the auditorium has been changed to reflect new developments in
moviegoing, the lobby area contains much of the same woodwork, doors, wall finishes and colors that it did in
1930. Even the carpeting is similar to the building’s original carpet. So in a way, the Roxy is two theatres in one:
In the lobby, it’s a step back in time to an old-fashioned neighborhood theatre; while in the auditorium, it’s more
like the modern theatres of today.
From the day it first opened, the Roxy has had a reputation for providing the very best for its customers. Old
newspaper articles bear this out. The tradition took a bit of a back seat during the ’60s and ’70s when TV
threatened to make moviegoing obsolete. But the dawn of the big-city multiplex theatre in the 1980s breathed new
life into the movie business, and the Roxy has benefitted from this. The main boost for us is that we are now able
to get movies faster, often on the national break. This resulted in increased business, allowing us to remodel and
modernize the theatre’s behind-the-scenes technology, making it one of the best theatres in the state of Montana
and certainly one of the best small-town theatres anywhere.
However, all the best technology and equipment does not provide the moviegoing experience that we are famous
for. That experience is provided by our people—the people who show the film, sell the tickets, and make the
popcorn. That’s where you come in...
Welcome to the Roxy Theatre crew!
We are glad to have you as part of the Roxy Crew. We hope you will find the
Roxy is a fun place to work!
People go out to the movies to be entertained. They are looking for a good time.
You are in a unique position: You help create the good time that people hope to
have when they go to the movies.
However, this “good time” doesn’t happen by itself. It starts from the moment
people get out of their car and doesn’t end until they are safely out the door at the
end of the show. There are dozens of “little things” that all go together to enhance
the moviegoing experience we offer. By paying attention to all these “little
things,” we give our guests a good experience and keep them wanting to come
back again.
The purpose of this manual is to let you in on some the things we’ve learned in all
these years of being in the movie business.If you follow the instructions contained
here, you’ll be on the way to creating the best possible experience for our moviegoers. - Mike & Lynn
2
The Roxy’s neon marquee was
installed in the early 1930s, and
contains 54 neon tubes. The neon
was restored in the early 1990s.
Our Pepsi prices have only
changed twice in the past
nine years.
There are only five theatres in Montana with a
balcony.
Using this door when entering and
exiting the theatre building during
a movie lets the least amount of
light in.
The projection booth at the Roxy is equipped with
state-of-the-art digital and film projection and
sound equipment, all of which is updated and
serviced regularly to keep our presentation at its
best.
Our new seats, carpeting and wall
covering, installed in 2002 and
2004, represent a big investment
in the continuous process of
keeping the Roxy on top of the
moviegoing world.
We have been a fixture on Main Street in Forsyth for over 80
years, thanks to great movies and great service.
3
THE NIGHTLY ROUTINE
1. OPENING UP
Here’s a list of what you need to do to get ready for your shift when you arrive at the theatre:
• Clock-in on the computer. Also, write your name and arrival time on the timesheet in the office.
• Check the concession stand, making sure everything is clean and ready. Turn concession stand
lights on. CLean up any problems left behind by the last night’s crew.
• Make popcorn: Make one batch immediately upon arrival. (If we have turned on the “blower
fans” of the machine are already running when you arrive, you can wait to make more popcorn
until you need it.) There is a detailed explanation on how to make popcorn later in this manual.
• Stir up the ice in the pop machine’s ice bin, then fill the bin with ice. It should be full to the top.
• Make sure you have enough change in the till.
2. SELLING CONCESSIONS
During the “rush” period, work quickly but not so fast that you get confused. Here are a few
general hints and guidelines:
* * SMILE! * *
and have a good time!
• If you’re not busy waiting on someone else, greet people when they come into the theatre.
Don’t just stare into space or ignore them or talk to your coworker. When they walk in, say
“Hi!” like you’re happy to see them (and you should be happy—after all, these are the people
who make it possible for you to have a job!).
• Call people by name if you know them. People love the sound of their own name and they take
it as a compliment if you use their name. Don’t look at the floor or the countertop; look at them
directly and say “May I help you?” Don’t just stare at them and wait for them to talk. You
should talk first. You can even joke around a little. Have fun! People go to the movies to have
fun, so help the process along by having fun yourself.
• Everyone should be encouraged to buy at least two things:
Pop and popcorn, or pop and candy, or better yet, all three!
So when you finish an order, first always ask “Is there
anything else?” Don’t say “Is that all” or “Is that it.” After
you make sure they have everything they want, then give
them their total.
• If a customer orders an item that we’re out of, don’t just
say “We’re out of that.” Instead, suggest something
similar. And if the customer asks for something that is not on
display but IS in the storage room, go get it for them. This
makes customers feel like you are treating them extra
special.
Also, if a customer has a large order, offer to help carry it, if
you aren’t extremely busy.
COUNT THAT
CHANGE!
You must COUNT CHANGE
back to customers—don’t
just hand it to them. You
don’t have to count coins; but
do count bills. If you don’t
know how to count back
change, the best way to learn
how is to practice. People
say that having their change
counted back is one of the
most appreciated things that
happens in stores; but that
hardly anyone does it
anymore. If you acquire this
increasingly rare skill, it will
serve you well in the future.
• When you finish an order, look at the customer (not at the
countertop) and say “THANK YOU!” And again, if you
know their name, use it! You can even throw in an “Enjoy
the show!” occasionally ...but don’t sound like a machine
when you say it. If the customer happens to say “Thank you” before you have a chance to say
it, the proper response is “You’re welcome.” (Not “Yup”)
4
• If you have people waiting and you need to make popcorn, say “I’ll be right with you” or
something to that effect. Let them know you’ve noticed their presence. It’s important that you
don’t just leave people hanging, waiting for you, without explaining what’s going on.
COMPUTER: You will be instructed in detail by your trainers on how to use the computer
system in the concession. If you need help, ask a co-worker or Mike or Lynn.
CHANGE: If you are running out of change, there is more in the office. Bring money from
your till to the office for whatever change you need, so your till stays in balance. Buy change as
follows:
GOOD TIMES
are why we’re
here
We are in the
entertainment
business, and good
business is built on
courtesy and good
service. People go to
the movies to have
fun, and you are part
of their good time! If
you are grouchy or
rude to customers, it
ruins their fun.
People don’t HAVE to
go to movies; they
CHOOSE to go. Your
job is to enhance
their good time.
• Quarters: $10 per roll
• $1 bills: $20 per bundle
POPCORN HINTS
• Butter: The following are the amounts of butter to put on popcorn.
PEOPLE DON’T LIKE IT when you put on too much butter, so don’t
be extra generous; you’ll just make them mad and cost the theatre
money. Of course if a customer asks for “extra butter” then go ahead
and lather it on!
Small: Butter the top only
Other sizes: For medium and large, fill bucket halfway, butter the middle, fill the
rest of the way, then butter on top. For extra large, butter it twice in the middle.
• Be sure to move the popcorn bucket around while you’re putting
butter on. Don’t put it all in one spot.
• Don’t overfill popcorn! Just enough to go
slightly over the top of the bag or bucket is fine.
If you put in more, people just spill it on the
carpet on the way to their seats. Look at the
photos at the right: The bottom picture shows the correct way to fill a
popcorn container.
• It is better if you don’t make popcorn during the movie unless absolutely necessary. This is because the noise of the popping can disturb the
audience. If you get an unexpected rush and run very low on popcorn
early in the movie, go ahead and make another batch – it’s better to make
a little noise than to run out of popcorn! If the early show is almost out
and you need to make more popcorn, wait until the early show has exited
and have the new popcorn popping when people are coming in for the
second show. Don’t make popcorn during the last hour of a movie unless
absolultely necessary.
WRONG
RIGHT
• However, don’t feel like you need to make all the popcorn in advance.
People like to see it being made, so there’s no need for you to make ALL
the popcorn you’re going to need for the whole evening before people are
in the building. We would prefer you make popcorn during the movie if
you need to, rather than lose sales.
5
• Leave the popcorn machine fans ON at all times until you
close the concession stand, and when you’re not actively
selling popcorn, replace the machine doors and keep them
closed. All these steps help keep the popcorn fresh and warm
and not soggy, especially in humid weather.
SOD
A and ICE HINTS
ODA
• Prevent “bridging.” Our pop machine cools the soda before it
goes into the cup. It does this by means of a “cold plate”
which is located under the ice bin. All of the soda runs
through this plate before it gets to the spigots. It is very
important that a layer of ice is physically touching the cold
plate at all times. To make sure of this, you should stir up the
ice every day with the ice scoop. If you don’t do this, the layer
of ice at the bottom will melt, and there will be a “bridge” of
air and water between the ice and the cold plate. Result: The
pop won’t be cold enough and will fizz when you pour. If
you’re getting too much foam in your drinks, give the ice a
good stir and the problem should diminish.
WRONG - too full
RIGHT - Leave 1/2” space at
top
• Remember: Stir the ice before you start selling. If you can
see an “air space” between the ice and the sides of the ice bin,
then it definitely needs stirring.
• The proper amount of ice for all sodas is: Approximately
two-thirds full. For fruit punch, lemonade and ice water, you
must FILL the cup all the way to the top with ice before
pouring. This is because those flavors are not cooled by the
pop machine, and when you pour, about half of the ice will
melt right away. (If you don’t put enough ice in, the customer
will have a warm drink with no ice in it within 30 minutes,
especially in the summer. So be sure to put in the proper
amounts.)
• To pour a soda, set the cup on the tray for the machine to fill,
and be sure the base of the cup is flat on the tray. Don’t
balance the cup on the edge of the tray. When properly
positioned, the cup will be at an angle with its base flat
against the tray.
• While the soda is pouring, pick up the lid and straw – or
collect the customer’s money, or make up their popcorn –
while the machine fills the cup. Don’t stand there and wait for
it; use the time productively.
• Don’t overfill sodas! About half an inch from the top of the
cup is fine. (People don’t like it when the pop is spilling out
onto the lid.) The machine is designed to put the right amount
of soda in the cup if you’ve placed the cup on the tray properly.
• If a customer orders “water,” ask if they want bottled water
or ice water. (Please don’t say “tap water.”) If they want ice
water, the price is 50¢ for the two smallest sizes (Small or
Medium). If they want the larger sizes, you must charge full
price for those cups.
6
WRONG - Soda touching the
lid will overflow
RIGHT - Leave 1/2” space at
top
• If a customer asks for a cup for sunflower seeds or “chew,” give them a kiddie size cup and lid
at no charge.
• No eating, gum chewing or use of electronic devices during the rush
period! Keep your electronics out of view of the customers during
the rush.
FACTOID:
In the early 1980s,
we used to sell Pepsi
and Coke. But Pepsi
was the better seller
by more than threeto-one, so we
decided to get out of
the Coke business.
7
DURING THE SHOW
1. First things first
Immediately after the rush is over, it’s time to clean up.
The front counter is the single most important spot in the concession stand. Those windows
and the floor in front of them must be kept clean. That’s because those areas are the very first
things people see when they come into the theatre, or when they come up from the auditorium. If
people see fingerprints, popcorn, spills, etc. they get a bad impression of our whole operation.
So keep those surfaces sparkling, even if you have to clean them several times in a night. If you
are not waiting on customers, the very first thing you should do is get the Windex and
clean that counter and the windows, if needed.
If there are a lot of people in the building and especially if there are a lot of kids, there should
be at least one person in the
concession stand at all times until
you are ready to leave. If you have
nothing to do, clean something. (If
you need something to clean, just
ask your boss.)
The main thing to remember
during the movie is, SILENCE
IS GOLDEN. Be aware that any
voices, sounds, doors slamming,
etc. can all disturb the audience.
It’s very important that the audience not be disturbed at all, if
possible! So make a special effort
to keep your area quiet during the
show. Here’s a partial list of things
that can disturb the audience:
Fill the lid rack every night, even if you
only use a couple of lids.
• Getting ice from the ice machine – wait until the movie ends if possible!
• “Throwing” coins into the cash register or “slamming” the cash drawer shut
• “Slamming” the ice bin door (open and close it quietly)
• Popcorn making – if possible, should only be done during the rush periods or
between shows
• Loud talking.
• Do not use your phone inside the theatre lobby, restrooms or auditorium. Go to
the outer lobby or outside.
2. CLEANING AND RESTOCKING PR
OCEDURES
PROCEDURES
As soon as the rush is over for the last show of the night, you can begin
cleaning and getting ready to close up. All of the following things must be done
before you leave (see the following section for specifics):
• Re-stock the candy counter.
• Fill all the cups, popcorn containers, and lids. Even if you just used a few...fill them anyway.
8
• Fill the napkins, butter, salts, straws. If there are two shows and you restocked and filled
everything after the first show, and then sold some items for the second show, restock again.
Everything should be full when you clock out.
• Clean the popcorn and pop machines. Spray and wipe all the glass (inside and out), spray and
wipe the kettle and all other surfaces. (If there is popcorn in the machine, spray a paper towel with
Windex – don’t spray the glass directly – and move the popcorn away from each window with the
scoop while wiping.) Be sure to wipe any shiny surfaces dry, or they will streak. The outside of the
kettle should be shiny and streak-free when you’re done. Remove the agitator from the kettle, wipe
it off and replace it. On Wednesdays, lift the bottom screen (don’t take it all the way out, just raise
it up) and brush and wipe it thoroughly, and empty the old maids drawer. Clean the outside
surfaces and around the nozzle area and backsplash on the Pepsi machine. Remove the nozzles
from the Pepsi machine and leave them to soak overnight. Spray and wipe the countertop. On
Tuesdays, follow the “deep cleaning” instructions for the Pepsi machine.
Sound facts:
• The Roxy has one of
the best theatre sound
systems in the state of
Montana.
• We were the third
theatre in Montana to
install Digital Sound. We
had it six months before
any theatre in Billings
did.
• Our sound system
consists of 41 drivers in
17 speaker cabinets,
driven by 4700 watts of
amplifier power.
• Spray and wipe the drinking fountain (next to the office).
• If we are running low on any items, WRITE A NOTE and leave it
in the office. Or, if time permits, go over to Van’s IGA and pick up
replacements for things like paper towels, Windex, and other cleaners.
(If you buy anything at Van’s, be sure to charge it to the Roxy and get a
signed receipt. Leave all receipts in the office, not in the concession
stand.)
RESTOCKING GUIDE
CANDY: Fill each stack to the top of the edge of the shelf behind
it. If we only have one or two of a certain candy bar left, put it on
the same row with something else. Don’t leave it in the storeroom;
it will never sell in there! There should be little or no “white space”
in the candy display when you are done.
CUPS: All sizes: Two stacks. Each stack should be the same height
as the top of the Pepsi machine.
LIDS: Fill the lid rack all the way to the top with each size.
POPCORN CONTAINERS: Extra Large: One stack. Large, Medium and Small: Two stacks.
Each stack should be the same height as the top of the Pepsi machine.
NAPKINS: Fill both dispensers, but not so full that the napkins tear when they’re taken out. Be
sure to put the napkins in right side up.
SALTS: Both shakers need to be filled nightly so that no “daylight” shows at the top of the
glass. Even if they are only down a little, fill them.
9
POPCORN SEED: If you are having to “scrape” the bottom of the seed drawer to get the
measuring cup filled with popcorn, it’s time to refill the drawer. Don’t fill it too soon,
however...it’s best to put a whole bag of popcorn into the drawer, rather than having a half-full
bag in the storeroom.
IF THE BOSS IS ABSENT
Sometimes you may be the only staff member in the building. This situation gives you a few
more responsibilities:
• Stay inside the building! Either stay in the concession stand (preferable) or in the lobby. Do not sit
in the auditorium. Answer the phone if it rings. Know what time the show ends, what time the
next show starts, what time the shows are for the rest of the week, and what next week’s movie is
likely to be. Also, you should know the rating of the movie that’s playing, and a brief idea of what
it’s about. These things will cover about 90% of phone calls. The reason we don’t want you to sit in
the audience is because you might be unable to hear the phone or lobby activities. Also people
might come in from outside wanting to buy popcorn.
• Keep an eye on the auditorium and the audience. If someone in the crowd or lobby is being
noisy, politely ask them to be quiet. If you spot a “lit” cellphone, ask the person to turn it off or take
it to the lobby. If you hear someone talking on a phone, direct them to the outer lobby. If something
seems to be wrong with the movie, get hold of someone to help; or try to fix the problem yourself
(see “Fix a Problem” in the HOW TO section.)
• When the movie ends, open the lobby doors. Always open at least the two doors nearest the office.
If there is a large crowd, unhook the secondary lobby door, or if there is a VERY large crowd, open
all four lobby doors and unlock all four of the outside doors.
• It doesn’t matter how few people are in the building; we still open at least the two inside doors
for them.
3. CLOSING UP
If you are finished with all of the items listed in “Cleaning and Restocking Procedures,” you can
begin getting ready to leave. The following items must be done:
• Double check to make sure you have completed the checklist. We have a checklist to assist you
in making sure you have everything done. If you leave things undone, your co-workers will have to
do those things the next night, so leave things the way you would like to find them when you come
to work.
• Before leaving, stand back and take a look at the concession stand from the customer’s point of
view. Look for streaks on the windows, popcorn on the floor, blank spaces in the candy display,
unfilled popcorn buckets or soda cups, napkins, straws, etc. Fix any problems. If you would like to
really make sure you’ve done everything, ask Mike or Lynn to check things out for you.
• Check the popcorn machine switches to make sure they’re all off except PUMP. The switch
panels should look like the photo above when you’re done for the night.
10
• “Clock out” on the computer when you are ready to leave, and then go and sign-out on the office
time sheet. At some point the handwritten time sheet may be discontinued, but for the time being
you need to clock out and sign out. (Helpful hint: If you forget to sign-out, Mike will estimate your
time, and he is known for being uber-conservative with his estimates...so a word to the wise,
remember to sign out!)
HOW TO CLOSE THE BUILDING Y
OURSELF
YOURSELF
On occasion you might be asked to stay till the end of the movie and then close up the
building yourself. Don’t be nervous about having to do this, it’s not hard at all. Just follow
these procedures.
The following things can be done after the show lets out while you’re waiting for the show to
run through:
• Turn off the lights in the lobby and foyer (switches are in the office), ladies room, and the aisle
lights (switch in the cup room). If the
marquee is still on, leave it on; it is on a
timer.
• Walk the auditorium to make sure there
isn’t somebody sleeping across a row of
seats. (Yes, it’s happened.) Check the
back door and make sure it’s locked.
After the movie has finished running:
• Turn off all the “white” switches in the
projection booth (as shown in photo)
• Shut down the projection system as
follows. There are two steps to shutting
down the system: Shutting down the
server, and then shutting down the
projector.
SHUT DOWN THE SERVER:
• On the monitor screen (near the back of
the projector), press the Shutdown button
(circled in photo). Then confirm. The
system shuts down in about 20 seconds.
SHUT DOWN THE PROJECTOR:
• The control panel for the projector is on
the side of the machine towards the front
(where the lights are).
• Look for a button called KEY LOCK. If
that button is orange, hold it down till it
turns white. (Takes about 5 seconds)
• Directly below the Key Lock button is the Power button.
Hold it down until you see “Please wait” on the projector
status -- about 5 seconds. From that point it takes about a
minute for the system to shut down. You’ll hear a long
Beep when it shuts down, and afterward you will still hear
a couple of fans in the machine running. This is normal.
• If you see the message “Cooling.....” on the projector’s
status display, that means the system is still cooling down.
Don’t worry, the shutdown will still take place once the
timer counts down to zero.
CONTINUE on next page...
11
FINALLY:
• Make sure all the lights are off: Concession, ladies restroom, foyer,
seats, projection booth, auditorium. When you finish, only the men’s
room and stairway lights should be on (possibly the marquee, if it’s
early enough).
• If it is colder than 50 degrees outside, the inside lobby doors should all
be closed. In very cold weather, we sometimes keep a towel or other
device on the floor under the lobby doors to keep cold air out; make sure
those devices are in place when you leave.
• If it is more than 50 degrees outside when you close up, you can leave
the two inner doors (nearest the office) open. We do this so tourists can
see inside the building during the day.
• Lock the doors, and make sure all the outside doors are locked.
Pull on all door handles to make sure all are latched and locked. To
check the outside doors on the west side, push on them from the inside
– they don’t have outside handles.
If the doors pull outward together even though they are locked,
that means the clip latches on the secondary door are not
locked. Open the doors again, and flip the two clip
latches on the secondary door.
PLEASE REMEMBER: Severe and expensive
damage to our building or equipment can be
caused if you are careless in shutting down. If
you have ANY doubts about what to do (or not
to do), please don’t hesitate to call me or Lynn.
It all costs money:
This is what we paid for some
of the equipment you will be
using:
Popcorn machine: $6500
Pop machine: $3800
Butter machine: $1400
Computer: $1200
Ice machine: $3100
Sound system: $29,000
Digital projector/3D: $94,000
Seats: $178 each (times 194)
Vacuum: $300
Hopefully this will explain why
we are so insistent that you be
careful with the equipment!
12
THINGS TO KNOW
The Roxy is pretty easy to work for. Generally you will
find that the bigger the crowd we expect, the more “serious” the atmosphere will be. With a small crowd, we can
afford to be a little more “easy-going,” but when lots of
people are coming in, we must be “all business.”
Everyone will get along fine if you are here on time, know
what you’re doing, be nice to customers and fellow
employees, be diligent but cheerful, be quick in your work,
don’t waste time, and above all, CARE about your work.
• Be enthusiastic!
• Anticipate big crowds with excitement, not dread.
• Be cheerful...leave your problems at home.
1. HOURS AND WORK SCHEDULE
The schedule calendar is kept in the office. It is also
posted on the Roxy website, at www.roxytheatre.net/
calendar. Arrive at work 30 minutes before the first
scheduled show time unless the calendar specifies for you
to come earlier. If you’re not sure when the shows start,
check the marquee, the website (www.roxytheatre.net),
the newspaper, call the theatre anytime, or text Mike or
Lynn.
Good P.R.:
What if you hate a movie,
and somebody asks you if
it’s good?
You should never tell
someone that a movie is no
good. First of all, THEY
might like it even if you
didn’t. And second, if you tell
somebody it’s bad, then they
might tell somebody else,
and so on....next thing you
know, we have a bad crowd.
If you disliked a movie, you
don’t have to lie. Simply tell
the person “Well, I didn’t like
it, but you might” or “It wasn’t
my kind of movie, but we’ve
been getting good crowds to
it” or something similar. In
other words, turn a negative
into a positive. But never say
“It sucked,” because you
might be turning away
business!
If your name is listed first (or if you are the only one
listed), you’ll be working the entire shift. Your shift may
end anytime during the last show of the night. On some
occasions you may be required to stay through the entire evening’s run of shows.
If your name is listed second, you only work during the rush period of each show. (The rush is
over when the last customer has been served or the previews are over, whichever comes last.)
You are expected to sign-out at the end of each rush. If a two-show evening turns out to be
exceptionally slow, you may be let go for the evening at the end of the early show’s rush;
otherwise, come back about 20 minutes before the second show is scheduled to start.
If you are going to be late for any reason, call or text us personally, don’t call the theatre phone
number. If you text us, don’t assume we got the message unless we text you back. We will
respond when we get your message. If you’re in doubt, text again.
PARKING: Please do not park your car in front of the theatre building. The best place for you
to park is on the side street (10th Avenue), anywhere in the 1000 block (Pharmacy block), or
across the street from the theatre. Do not park in any of the handicap spaces or directly in front
of the Laundromat. For Saturday matinees, please park in the large lot to the west of the
Carquest store -- don’t park in front of the store in the daytime.
2. DRESS
Crew shirts are provided on a once-in-a-while basis. When that happens, you’ll receive new
Roxy shirts. Please don’t wear dirty clothes to work! If you don’t have a clean Roxy shirt, you
can substitute other clothes based on these guidelines:
• No tank tops or midriff-baring shirts, T-shirts with obscene or off-color sayings, and no clothing
bearing tobacco or liquor advertising
• Shorts are OK for females, but they must be hemmed. Males should always wear long pants
• No pants with tears, holes, or without hemmed cuffs
• No flip-flops
13
• Hair should be neatly combed.
Dress neatly. Remember, you are in a business environment; take pride in your appearance.
PIERCINGS AND TATTOOS: Please note that, as a general rule we are hesitant to hire
people with excessive piercings of any type, or visible tattoos, because to many of people, these
things are unappetizing. If you have such a piercing, you may be required to remove it while
working. Be aware that the types of piercings or tattoos you elect to get, while employed with
us, may affect the amount of scheduled hours you receive. If you have any questions please
don’t hesitate to ask.
3. P
AYD
AY
PA
YDA
Roxy fun facts:
• The Roxy was built in 1930...six years
before the Montana Theatre in Miles City.
• It is one of very few buildings in Forsyth
still being used for its original purpose.
• The Roxy was the last of Forsyth’s
historic Main Street buildings to be built.
• The original cost in 1930 to build the
Roxy was $35,000. Estimates are that it
would cost at least $600,000 to build it
today.
• The Roxy has had over $350,000 in
improvements in the last 25 years.
• Before the Roxy was built, silent films
were shown in the building two doors west
of where the Roxy is now.
• The Roxy has gone through five
popcorn machines, four Pepsi machines,
four cash registers, six computers, five
projectors and five answering machines in
its lifetime.
We operate on two-week pay periods. You will be
paid on every other Sunday night; the pay period is
the two weeks ending the previous Saturday.
When you begin work, you will receive the “minimum wage” as allowed by law. After you have been
employed for approximately three months, your
wages may increase periodically based on your
performance. Raises may be granted based on the
following:
• Promptness
• Initiative (doing things that need to be done, without
having to be told)
• Willingness to work when asked (and not making
excessive schedule changes)
• Overall quality of your work performance (including
getting your work done in a timely manner)
• Your friendliness and attitude toward customers,
including thanking them when you finish a sale
• Ability to get along with your co-workers
• Doing just a little more than you’re required to do
DEDUCTIONS: We deduct Social Security, Medicare, and
State and Federal income taxes from your paychecks. All
deductions are based on you filing as “single” with zero
exemptions unless you tell us to change your status. You will
receive a W-2 form in January of each year; be sure to find out
if you have to file income tax forms. (Your parents or guardian
can advise you.) If you leave your Roxy job, your W-2 will be
mailed to you at the last address we have on file for you.
We do movies
right!
What do the towns of
Colstrip, Terry, Harlotown,
Roundup, and Baker
have in common?
They all used to have a
movie theatre.
In an era when many
small town theatres are
closing, the Roxy just
keeps going. Why?
Because we offer an
outstanding movie
experience, along with
your friendly service!
14
4. D
AYS OFF
DA
If you want time off for any reason, you must write it down on the
schedule calendar. This must be done before the 25th of each
month. If you need a night off after the schedule is posted, it is
your responsibility to find someone to work for you (you’re not
allowed to just call in and say “I can’t make it tonight” unless you
have a legitimate reason, such as sickness). All schedule changes
must be OKd by management before you make the change.
MISSING WORK: Often you will be the only person working in
the concession counter on a given night, especially on weeknights.
If you don’t show up, there’s no guarantee that a replacement can
be found on short notice. Repeatedly missing work for an unimportant reasons may be grounds for dismissal.
Acceptable reasons for missing work:
• Sickness (may require a doctor’s verification if excessive)
• Stranded out of town (bad weather, car trouble)
• School events lasting longer than expected (but only if you are a
participant, NOT a spectator)
Unacceptable reasons for missing work:
• You just don’t feel like working
• Dances, parties, concerts or other “plans” (Students are guaranteed
to have Prom and Snowball off.)
• Games or tournaments (unless you are on the team)
• Events like the Fair, Duck Days, holidays, Homecoming Week
activities, your birthday, etc. We try to be fair and give everyone
equal amounts of time off for special events, but this isn’t always
possible, so be prepared to miss a few things. It goes with the job. If
you have to work on a night when something special is going on,
we will make every effort to get you out as soon as we can.
What is an “unimportant reason?” If it doesn’t involve the health
and welfare of you or a member of your family, or if it isn’t
unavoidable, it probably is not important enough for you to miss
work.
5. WHA
T NOT TO DO
WHAT
Although the Roxy is generally a very easygoing place, there are a
few things we will not allow, some of which are listed here:
• Giving items away to unauthorized people. Nobody gets anything
for free unless approved by management.
• Being rude to customers.
• Drinking on the job; coming to work after drinking; or any use of
illegal drugs.
• Failure to show up for work. If it happens repeatedly, we consider it
grounds for dismissal.
15
• Helping yourself to Roxy property. In other words, you are not allowed to take a stack of cups for
a party; you are not allowed to put IOUs in the cash drawer, etc. Use common sense.
• Being in the building at inappropriate times. If you are in the theatre, you should be working,
checking your schedule or going to a regular show. Those are the only reasons for you to be in the
building.
• Misuse/abuse of Roxy equipment
• Excessive problems such as lateness, inability to get along with the other employees, sloppy or
incomplete work, excessive mistakes, excessive schedule changes, etc.
6. FRINGE BENEFITS
You are allowed to come to the movies free; however, please remember that you are representing the Roxy and should set an example of how to behave in a movie theatre. Don’t push your
way past the paying customers. If there is a line coming in, stay in the line.
Concession workers are allowed the privilege of paying only 25¢ for SMALL or MEDIUM
sizes of pop and popcorn while the theatre is open, subject to these restrictions:
• You may not share your pop/popcorn with friends, family, the person sitting next to you, or
anyone. If they want snacks, they need to buy their own.
• You may not buy 25¢ pop/popcorn for anyone else, not even your parents, sisters or brothers,
friends etc. We only collect the 25¢ to help pay for the cups, lids, straws, buckets, ice, etc. that
you use. We actually lose money on the 25¢ deal; so you cannot give this price to anyone else.
Remember, if you give away items or share your “discounted” pop and popcorn, not only are
you breaking the rules and risking your job, you’re also giving away the Roxy’s profits. And
from those profits comes your paycheck!
We reserve the right to discontinue the 25¢ deal at any time if it is abused.
You pay regular prices for candy, and it must be paid for when you take it. Ring it up like any
other sale. If you are not working, the person working must ring it up.
If there is a line waiting at the concession stand, wait in line with everyone else. You should
wait until the paying customers have been served before you get your snacks. Do not go inside
the concession stand unless you are asked to help out. Don’t stand around the concession
stand when customers are coming in.
7. FILE FOLDERS
Your paychecks and any other important paperwork will be placed in your file folder, which is
in the bottom drawer of the file cabinet in the office.
Please respect privacy; stay out of the other employee’s folders.
8. DIRECT DEPOSIT
Some people have a hard time saving their money when they get paid. If you are one of those
people, we will deposit your paychecks directly into the bank for you, if you wish. Just bring
us a deposit slip for the account you wish your checks deposited into. You will still receive
the stub from your paychecks in your Roxy mailbox.
16
MISCELLANY:
STORAGE ROOMS: Keep the storage rooms neat! If you go into a room and see a new
box of cups, lids, or whatever, take the items out of the boxes and then throw the boxes in
the trash. Never put cleaning chemicals on the same shelves with candy items. This is
illegal and can result in a fine if an inspector sees it. Also no food items should ever be left
on the floor, only on the shelves.
VISITORS: It is OK if one or two of your friends stop by to talk to you IF: They get out
of the way immediately when paying customers are present; (that means they have to get
all the way out of the concession area—they cannot stand to one side, or behind customers. They must go stand near the lobby doors); they are quiet; they don’t keep you from
doing your scheduled work; they don’t show up excessively. You are responsible for
informing your visitors of these rules. Abuse of the rules will result in your visitors being
asked to leave. Remember that you are in a business environment and behave accordingly.
PHONE: If the phone rings twice, assume that Mike is not in the office and answer the
phone! When you answer, say “Roxy” or “Roxy Theatre” in a friendly tone of voice.
Don’t just say “Hello.”
LOBBY DOORS: Don’t use the “main” lobby door to go in and out of the building while
the movie is on. (The main door is the one closest to the boxoffice.) This door, when
opened, lets a lot of light into the auditorium. Instead, use the 2nd door. This door hardly
lets any light in.
KEY: You will receive a key to the building after you have worked for a few weeks.
Always bring your key to work with you. Never give your key to anyone else, not even
another employee. If you lose your key, tell management immediately.
SICKNESS: If you are sick, please let us know as early in the day as possible. Please
don’t come to work if you are ill. Arrange a replacement worker for yourself if you can.
Text or call Mike 351-1320; or Lynn 861-1886.
SECURITY: If you are in the building during the day (for cleaning, etc.) be sure to keep
the front door locked. Do not have any friends in the building with you, even if they “want
to help.” Our insurance does not cover accidents caused by, or injuries to, unauthorized
people in the building.
STAGE AND SCREEN: Please stay off of the stage and away from the screen. The
screen is NOT just a painted wall; it is made of a flexible vinyl material. It is a very
fragile and expensive piece of equipment. (Over $3000 to replace.) It is very easy to
damage it with fingerprints, accidental tears, etc. If you must go onto the stage for some
reason, stay away from the screen and above all, DO NOT TOUCH IT because oil from
your fingers will leave spots which will show up in the light from the projector.
17
IN SUMMARY...
A few of the things in this manual might seem quite
“picky” to you. However, it is attention to these
kinds of things that has given us the
reputation for being one of the best
theatres in the state. We run a
professional operation here, so
that’s why we expect professional
quality work from each of you. We
get a lot of compliments on how
good our staff is, so hopefully
you’ll take that to heart and strive
to do your jobs in a consistent,
thorough, professional manner. We
appreciate your efforts, and thank
you for your cooperation and hard
work.
18
NOTES, ADDITIONS, ETC.
19
Appendix:
HOW
HOW--TO Section
Mak
e popcorn
Make
• Turn on all the switches on the popcorn machine.
• Press the PUMP button to put oil in the kettle.
Make sure you get a full charge of oil into the kettle
before continuing. If oil doesn’t flow into the
kettle, the oil is either frozen or “out” (see below).
• Fill the popcorn measuring cup with popcorn seed,
and put a slightly less than full spoon of Flavocol in
the cup. Don’t put too much in...people can always
add more salt, but they can’t take salt out!
If this is the first batch for the night, WAIT about 2
minutes for the oil to get hot before continuing.
• Turn on the agitator and dump the popcorn and Flavocol into the kettle.
• Immediately add another cup about 2/3 full of popcorn, but NOT another spoonful of salt.
• Close the lid by pulling the handle straight down.
• Soon after the popcorn starts popping, it will make the lid snap open. When this happens, immediately TURN OFF the kettle heat (but leave the agitator running).
• When the popping is mostly finished, dump the kettle and turn off the agitator. Then use the
popcorn scoop to gently “sweep” the popcorn over the grill in the machine. (CAREFUL - The
kettle is very hot!) This removes the old maids from the popcorn. Run the scoop across the metal
grill to sweep the popcorn – don’t dig it into the popcorn because that breaks up the kernels.
• If you are making another batch right away, you don’t need to wait for the oil to heat up. Just pump
oil in, turn kettle heat on, put popcorn and salt in and close the lid.
• If the pump does not function, either the oil container is empty OR the oil line is frozen. If frozen,
use the small heater which you will find in the concession stand cabinet to thaw it. Takes about 3
to 5 minutes. Plug the heater into the outlet inside the bottom cabinet. Unplug the heater after use.
Some popcorn hints:
• If your popcorn is coming out “too white” and not very tasty, then the oil is getting too hot.
Wait a little less time before putting the kernels in. Remember, the only time you need to wait
is if the machine is cold. Another possibility is that the oil container is empty. This container is
under the machine. (Ask Mike to change it if you don’t know how.)
• Never “dig” the scoop into the popcorn. Instead, place the scoop on the metal grill and keep it
in contact with the metal. If you dig the scoop into the popped kernels, you break them. People
would rather have unbroken kernels.
• If the popcorn is popping very slowly and doesn’t smell good, you are out of oil. Turn off the
kettle and agitator, and carefully dump that batch into a large bucket and discard it. Install a
new box of oil (or ask Mike to do it) and start over. Be sure to turn the kettle heat off before
you dump, and let the kettle cool for a minute or two before dumping.
20
• If a lot of smoke is coming from the kettle, it’s because you either left oil heating too long, or
you forgot to turn the kettle off after dumping. If this happens, make another batch of popcorn
(whether you need it or not) to help cover up the lovely burning smell. If weather permits, open
the front doors to let smoke out.
• If by chance you should get a fire in the popper kettle, DO NOT throw water on it. Close the
lid if possible to smother the fire. If you are unable to do this or if the fire persists, there is a fire
extinguisher in the counter under the cash register. If there are two employees working, one of
you should CALL 911 IMMEDIATELY to summon help while the other works the fire
extinguisher. If in doubt, CALL 911. It’s better to be safe than sorry. If you call 911 and then
get the fire put out, you can always call back and cancel the alarm.
Problems with the movie
If a problem develops with the movie (no sound, no picture, etc.), get hold of Mike or another
designated emergency help source and describe the problem. You may be told over the phone
what to do; if so, follow instructions exactly. If the movie needs to be paused, go to the projection booth and click the PAUSE button on the projector monitor touchscreen. Don’t press the
STOP button because that will re-set to the movie to the beginning. If you pause the movie be
sure to turn on the house lights by pressing the two top buttons on the dimmer (which is just
inside the projection booth door).
Power failure: There is a flashlight in the office to use if necessary. It is attached to the volume
control (above the computer). The lobby will be dark, but there are emergency lights in the
auditorium. If you need light in the lobby (and it’s daylight outside), open the inside lobby
doors. When the lights come back on, we have a sheet titled “How to recover from a power
outage” that tells you how to get the movie going again, if necessary. You can find this instruction sheet later in this manual.
Disorderly patrons
If your supervisor is in the building, inform him or her of problems. If necessary, ask people to
be quieter. If you are in charge of the building, follow these guidelines, using common sense of
course!
• If a patron is drunk or abusive to you, be polite back to them; the person will probably get discouraged and quit bothering you.
• If you feel threatened in a serious way, and can’t get adult help, go to the office, close the door and
call 911 for assistance. If you are forced to leave the building, use your cellphone and call 911. If
you don’t have your phone or can’t get to it, head for the nearest phone (Lariat Bar is closest) and
call 911.
• If you are robbed, cooperate with the robber. Don’t make threats, BE SAFE. Your life is more
important than the amount of money we might lose. Memorize any details about the crook that you
can, try to see which way the person goes, try to see a vehicle, etc. and call 911 as soon as possible.
How to tell if the soda syrup or CO2 needs changing
If a soda flavor has no color (and/or tastes like water), the syrup needs changing. (7-Up, of
course, is colorless, so you will probably find out it needs changing from a customer.) Apologize for the inconvenience: “I’m sorry, the 7-Up must be empty; would you like another flavor,
or if you want to wait a minute we’ll refill the 7-Up for you.”
If the color and taste is OK but the soda has very little fizz and runs slowly from the machine,
the CO2 tank needs changing. If this happens while you’re working, don’t sell any more soda
until the problem is fixed! If you want to learn how to change the CO2, ask Mike to show you
how.
21
Clean the P
epsi machine
Pepsi
On ALL nights, spray all surfaces (except the lighted sign) with Windex and wipe with a paper
towel. Pay special attention to the splash panel behind the spigots, the ice bin cover and the area
around the base of the machine. Be sure to clean up any pop spills on the counter top while you
are at it.
The Pepsi machine is deep-cleaned every Tuesday night. You will find all the equipment needed
to deep-clean the Pepsi machine in the candy room. There is a sheet detailing the exact procedure in the concession stand, and also in this manual.
Sell tick
ets
tickets
You may never have to do this, but it doesn’t hurt to know how. If you want to learn to sell
tickets, make arrangements with Mike or Lynn to come in on a non-busy night for training.
Dealing with questions from customers
Often people will ask you what movie is coming next, or what the rating of a movie is, or
something similar. You should never just say “I DON’T KNOW.” Those are the worst three
words you can use in any business environment. If you don’t know the answer, say “Let me find
out for you” or direct the customer to someone who can answer them. The most common
questions people ask have to do with the starting or ending times of shows, or when certain
shows are coming. You should make it a point of finding out the starting/ending times each
week, and also try to find out the upcoming two or three movies (we keep a list of our upcoming
schedule in the concession stand). But NEVER leave a customer hanging with an “I don’t
know.”
How to increase your sales without being a royal pain in the
neck
First, we don’t believe in the practice of saying “For just a quarter more, you can get twice as
much...” like they do in the Billings theatres. HOWEVER, we like to sell the larger sizes
because we make more money on them. So if a customer asks for a soda, but doesn’t specify a
size, you should say “Large?” Make the decision for them. Often they will take your suggestion.
Also, if someone orders popcorn but no drink, you should say “Would you like something to
drink with that?” Likewise, if they order a Pepsi but no popcorn, suggest popcorn or candy.
Keep the sodas tasting their best
The biggest secret to great tasting sodas is: ICE. If the soda is warm when it is poured, it melts
the ice in the cup and waters down the soda. To reduce that, we chill the soda before it is
poured. How? The answer is in the bottom of the pop machine. The metal plate underneath the
ice bin is a “cold plate,” 2 inches thick. All the pop runs through this plate before coming out
the spigots. It’s very important that this plate be covered AT ALL TIMES with a layer of ice.
Therefore, when you arrive at work, fill the machine as full as possible with ice. Another thing
to remember: Stir up the ice every now and then. If you don’t do this, the bottom layer of ice
melts and forms a water “cushion” which keeps the ice from contacting the cold plate. If you
stir up the ice, the cold plate stays colder and the sodas taste better. If your sodas are coming
out with lots of foam, stir the ice up. The problem should diminish. (Note: Diet Pepsi is usually
fairly foamy no matter what.) Check the ice bin before you leave for the night; if the bottom of
the bin is visible at all, put a bucket full of ice in the bin.
How to handle adults in a crowd of kids
If there are one or two adults standing in a group of little kids, make an effort to serve the adults
as quickly as possible. This is because kids, being smaller, tend to squeeze their way in front of
the line. We try to make all customers happy of course, but the adults might be a little impatient
if kids squeeze in front of them.
22
Mop the floor
We have a small mop and bucket with wringer which can be used to clean the concession stand
floor and the restrooms. The mop and bucket are located in the back hallway (at the bottom of
the auditorium).
SPOT CLEANING (for small soda drips, or other dirt on the floor):
Put a very small (capful or so) amount of Pine-Sol into the mop bucket.
Put about four inches of hot water into the bucket.
Soak the mop in the water and lightly squeeze it into the wringer on top of the bucket. You
want the mop to be wet, but not dripping wet.
Mop over the dirty area. After you’ve gotten the crud off the floor, turn the mop head 90
degrees and go over the area again. This removes any sticky water from the floor.
Now, dip the mop into the bucket to rinse it out, and this time squeeze as much water as
possible out of the mop head. Now go over the mopped area again. This removes most of the
remaining water from the floor.
When finished, empty the water outside in the gutter near the end of the block. (Not right in
front of our doors.) Be sure to put the bucket and mop back in the hallway leave the mop in the
wringer. (Don’t leave the mop in the bottom of the bucket or on the floor – leave it in the
wringer to dry.)
AREA CLEANING:
This is the method used to clean the auditorium floor, but can also be used to clean the
lobby floor and bathrooms.
There are no “short cuts” or “quick and easy” ways to area-mop the whole floor! If you
leave things out, or do things wrong, you will get substandard results. So please follow this
procedure exactly.
• Put a small amount of Pine-sol or other cleaner in the mop bucket. (Tip the bottle of cleaner
for about one second; that’s enough cleaner.)
• Fill the bucket to about half full with hot water.
• Start from the highest row containing spills. Mop in the same manner as in spot cleaning. Be
sure to get under the seats and all around the seat legs. Be sure to dip and wring the mop in
the bucket after each row.
• Before doing the “puddle area” at the bottom, change the water. (If you don’t change the
water, you’re just spreading soda-saturated water around, and the floor will end up stickier
than when you started.)
If there were a lot of spills, or if the spills started in the top few rows, it’s a good idea to change the
water halfway to the bottom as well.
• After you are all done, empty the water outside in the gutter, and refill the bucket with plain
water and go over the entire mopped area again; be sure to rinse the mop in the bucket after
each row or two. This removes the cleaner from the floor. (If you leave out this step, the
cleaner—which will still contain some of the soda you mopped up—will dry on the floor,
leaving us with a floor that looks nice and clean, but is still sticky.)
•When you are finished, dump the mop water outside in the gutter ...not in any of our sinks,
toilets or drains, please.
23
How to use the concession computer
The computer is simple to use, but there are a few procedures that
must be followed exactly.
We use a program called Ready Theatre Systems, or RTS.
When you arrive at work, start RTS by double clicking it. (The
computer mouse is under the counter..)
Log in by typing your password and pressing Enter on the
touchscreen. (Usually your password isyour initials, unless you
request to have a different password.)
To get to the concession selling screen, tap SELLING, then
STATION 2, and then the CONC button.
Candy items are on the screen in alphabetical order. Soda and
popcorn and our various Combos are at the top, and soda/popcorn
Refills are at the bottom. There are also buttons for water, employee charge, and several “money” buttons which you can use if
an item isn’t otherwise on the screen.
Sell items by tapping them. When you tap an item, it will appear
in the white Register area on the right.
If you make a mistake, tap anywhere in the white Register area to
remove the last item you entered. If necessary, you can remove all
the items and start over.
When you have entered everything, tap a button depending on how
the customer is paying:
- Cash: If the customer gives you currency, you can tap the button
matching the currency they give you; or just press “Exact change”
- Count their change back to them, if any.
- Credit card: Tap “Credit”
Then swipe the customer’s credit card. A receipt will print; give
that receipt to the customer. If the sale is over $25, another receipt
will print which must be SIGNED by the customer. Keep the
SIGNED receipt in the till and give the other one to the customer.
- Roxy gift card: Tap “Enter Card”
Swipe the gift card. Then look at the bottom of the screen where
the total is; if there is still money showing there, it means the gift
card didn’t have enough money on it to cover the purchase. You
can either collect that money from the customer and press “Exact
change,” or if the customer has another gift card, press Enter Card
again and repeat the process.
24
When a sale is complete, the Register area of the
screen will turn yellow as shown in the photo. IF
THE REGISTER DOESN”T TURN YELLOW,
THE SALE IS NOT COMPLETE. Make sure
you are ending each sale properly.
Other things to know:
- If you get an error message from RTS, it might
mean that the office computer is shut off. Wait
for the office worker to arrive and get that
computer going, and then the concession machine
will work.
This is what the screen
should look like when
you finish a sale. The
register area must be
YELLOW.
- To open the cash drawer without making a sale,
tap MENU and then OPEN DRAWER. Note: All
cash drawer opens are logged, so please don’t open it unnecessarily.
- Occasionally a customer might want a “receipt” of their
purchase. If this happens, press the Receipt button immediately
after that sale is finished. If it’s too late for that (such as, somebody started the next transaction), send them to the office and we
will provide them a receipt.
- If the screen won’t light up whenyou tap it, the screen itself
might be turned off. The power button for it is on the right side.
- If the screen still doesn’t light up when you tap it, the comptuer
itself might be turned off. The computer box is under the counter
behind the trash can; use the button on the right side to turn it on.
When you finish working for the night, exit the selling screen by
pressing the MENU and then LOGOFF buttons. The RTS
“keyboard” should appear on the screen. This is how you should
leave the computer when you are done for the night.
25
Pop Machine deep cleaning instructions
(Do this every Tuesday!)
Before starting, Take note: This cleaning process uses BLEACH which will damage the carpet if
you get any on the carpet. So, take care not to spill any of the cleaning solutions on the floor and
if you do spill, wipe them up so you don’t “track” them onto the carpet.
What you will need:
-
Two plastic tubs (in the candy room) marked “wash” and “rinse”
Toothbrush, dishwashing detergent, sponge, Clorox, Plastic “nozzle soak” container with blue lid
(this is actually a Miracle Whip jar but we won’t tell anyone)
-
A bucket full of clean hot water -- use the ICE bucket, not the mop bucket
-
Paper towels
-
Nozzle cleaner (in white bottle)
1. Turn the machine off.
2. Get the two tubs (wash and rinse) and set them on the counter. Put about 2” of hot water in each
tub. (Use the ice bucket to move the water, not a mop bucket.)
3. Fill the plastic “nozzle soak” jar with water 1” from the top. Pour one spoonful of “nozzle cleaner”
powder in the jar and stir it up.
4. Place three or four layers of paper towels on the counter next to the rinse tub.
5. Put a small amount of dish detergent in the wash tub and stir it up. (A capful is enough.)
6. Remove the nozzles from the Pepsi machine by turning counterclockwise ¼ turn and pulling
downwards. They are fairly hard to turn. Use both hands.
7. After removing each nozzle from the machine, push out the center mixer element by pushing up
from the bottom of the nozzle. (The mixers “snap” in and out of the nozzles.)
8. Use the toothbrush to scrub off any gunk from the nozzles and mixer elements. Then place the
nozzles and the mixer elements in the nozzle soak jar. Put the lid on the jar tightly.
9. Remove the metal drip tray from the Pepsi machine and place it into the wash tub. Scrub it on both
sides with the sponge, then move it to the rinse tub and rinse it off, then set it on the paper towels to
dry. (To avoid scratching these metal parts, wash and rinse only one of them at a time.)
10. Repeat step 9 with the plastic drain tray, the vertical plate behind the spigots, and the ice bin lid.
11. Replace the plastic drain tray and the metal backing plate on the machine. If the metal plate doesn’t
fit, you have it upside down. (The larger notches on the plate go on the bottom.)
12. Take a small cup and fill it half full of water from the candy room sink. Pour a small amount of
Clorox in it. Stir this mixture up with a straw.
13. Pour this water/bleach mixture into the plastic drain tray, slowly. Don’t let it overflow.
14. Now, pour a cup full of regular cold water into the drain tray. (You can use the same cup again)
15. Replace the metal drip tray and ice bin lid on the machine. The ice bin lid fits two ways – the
correct way is with the “slanted” end facing toward you.
16. Leave the nozzles in the soak jar overnight to soak.
17. Finish up by emptying the wash and rinse tubs outside in the gutter. It might be easier to move the
water into a bucket with a large cup. (Use the MOP bucket for this step, not the ice bucket!)
18. Clean the countertop and the area around the Pepsi machine and make sure the counter is dry.
19. Let Mike know if we are getting low on the nozzle cleaner powder.
26
If you have to replace the nozzles, do these steps:
1. Take the jar into the candy room (so it won’t drip on the floor) and give it a few good shakes.
2. Empty the liquid out of the jar into the drain.
3. Fill the jar with plain water, close it up and give it some more good shakes to rinse the nozzles.
4. Empty the jar again, now you are ready to place the nozzles back on the pop machine. Place the
mixers back into the nozzles, and push up and twist until they lock in place.
27
How to deal with a power outage
If POWER GOES OFF and Mike is not here, follow these 3 steps
IMMEDIATELY and in THIS ORDER. Don’t wait for the power
to come back on, do these immediately:
1. Go the office and turn on the “cleaning lights”
switch. (Behind the door, last switch on the right)
2. Go to the Projection Booth and press “PAUSE” on
the projector’s monitor touchscreen. (Maybe go to
the booth right now and find it so you’ll know where it
is.) It is just like any other Pause button but it takes
about 4 seconds for it to actually pause. Make sure the
movie is paused (look at the digits on the right side and
verify they have stopped). Do not press the button
more than once or you’ll just make it “un-pause.” And
don’t press the Stop button because that resets the
movie to the beginning.
If the touchscreen is asking for a password, use 123456
and press the Enter button.
3. Stay in the booth and call Mike. Do not text -- call.
If he is immediately available he will probably already
be on the way to the theatre; but if not, he will tell you
what to do to get the movie going again. Be ready to
follow instructions quickly, but don’t be nervous, this
isn’t the end of the world. And it’s easy to fix.
To be ready, be sure you know how to find these vital
things BEFORE an outage happens:
-
-
28
Cleaning lights switch (office, behind the door)
Pause button on projector’s touch screen
Dimmer (it is a box inside the projection booth just to
the upper left of the booth door)
Power, Lamp and Douser buttons on the projector (on
the side of the machine…they are marked with words
or graphics)
Sound system control panel (it’s attached to the
projector underneath the projector controls)
Roxy phone list
Mike
Lynn
351-1320
861-1886
Current employees:
Sidney Grogan
Sydney Mohr
Aeriel Martens
Cade Johnstone
Paul Johnstone
Logan Martens
Morgan Martens
Reana Pederson
351-1183
351-2282
351-9232
351-9430
351-9413
351-3279
351-3410
351-3616
Former employees who will take shifts
when they are home:
Hailey Blackwell
351-2479
Tonya Wetherelt
351-2503
Amber Giesick
351-3644
Taylor Grogan
351-3555
Maddy Klapmeier
351-3602
Andrew Buck
351-2759
Assistant managers:
Ruthie Johnson
351-1680
Dee Raymond
605-484-8990
Keith Raymond
605-390-3695
YOU MUST TEXT OR CALL MIKE OR LYNN
ANY TIME YOU MAKE A SUBSTITUTION.
DO NOT CONSIDER A TEXT MESSAGE
“DELIVERED” UNTIL YOU HEAR BACK
FROM US.
29
A special note
from Mik
e
Mike
At some point, you might think that
some of the instructions in this booklet
are overly complex, or require more
steps than seems to be necessary. But,
there is a method to this madness.
I have a reason for virtually everything I
tell you to do. I have been working at
the Roxy since 1976 and have owned it
since 1979. That means I’ve been
through about 15,000 shows, hundreds
of kiddie matinees, and over 85 highschool employees. I’ve seen it all, and I
know what works and what does not
work. The instructions in this book
have one basic thing at the core: To
make the product we sell better for the
paying audience. If you can’t understand
why we do something a certain way,
don’t hesitate to ask me. I’ll give you a
good explanation.
Not that everything is set in stone. If
you have a good idea for making things
even better than they are, please don’t
hesitate to talk to us about it. We’ve
adopted many good ideas over the years
that were thought up by employees.
On the other hand, don’t get
discouraged if I tell you your idea won’t
work for whatever reason. Everything
we do (or don’t do) around here is done
(or not done) for a specific reason. We
are all in this together, and the better
job we can do for the moviegoing
public, the better crowds we’ll have,
and the more popcorn we’ll sell...all of
which will lead to more hours and a
better working environment for you. A
win-win situation all around.
COMMON COMPL
AINTS,
COMPLAINTS,
GRIEV
ANCES and QUESTIONS:
GRIEVANCES
Q. I asked someone to work for me, and she said she was going to be out of town, but I
saw her uptown during the evening. Is she in trouble?
A. No. Nobody has an obligation to fill in for you, if they don’t want to. If your name is on the
schedule, then it is your night to work. If the other person wants to spend that night uptown, or
sitting at home, or hanging out with friends, or even going to the movie, that’s up to them.
People’s plans have a way of changing. Look at it this way: You’re making money by
working...and they are not.
Q. If I ask someone to work for me, and then does not show up, who’s in trouble...my coworker or me?
A. Your co-worker is, UNLESS you did not tell us ahead of time that you made the
switch...then, YOU are. In other words, whoever we expect to show up, is who we’re going to
blame if they don’t show up.
Q. If somebody wants me to work a shift for them, do I have to trade them one of my
other shifts?
A. No. In fact we would rather that you NOT trade shifts. On many nights, specific people are
put on the schedule for a reason...for example, if we’re expecting a large crowd for a specific
night, we will put the more experienced workers on the schedule if possible, and would not want
changes made on that night. This is why you should always check with us before doing any
schedule changes, including switches.
Q. If I come to the movie, and the theatre is really busy, and the concession stand needs
help, should I help out? And, if I do, should I put that time down? What if the worker on
duty asks me to help?
A. Yes, you should help out if you see a need. And yes, you should put that time down just like
any other time you work.
Q. Can I have the movie posters?
A. We usually save one of each poster for the Roxy collection. Remaining posters are given
away on a “first come first served” basis. It gets confusing if we get a lot of requests from
different people at different times -- so we don’t save posters for anyone, not even the crew. If
you want a poster, you can come to the theatre after that movie has started to play for the last
time, and ask for it. Posters will not be given away until the feature film has started running for
the last time. If you get a poster, don’t leave it stuck under the concession counter - take it home.
Also, theatres are not allowed to sell the posters, so do not place your poster up for sale on Ebay,
Craigslist or similar sites. Posters may be given to friends, but may not be sold.
Q. Can I have a private showing for me and my friends?
A. Usually we don’t do this, but if you have a good reason, and if you’ve done a great job, we
might be able to accommodate you on this.
Q. Can I turn on the music if I come to the theatre to clean the auditorium?
A. No, please bring in your own musical device to listen to.
Q. Can I take my friends to the projection booth to show them around?
A. No. The booth is off limits to non-employees. The equipment in the booth is extremely
expensive, so we ask that you keep any outsiders out of the booth at all times. The booth is also
not “kid friendly.” If you have a friend who wishes to see the booth, you can make arrangements
with Mike or Lynn to tour the booth before or after a show. No one is allowed in the booth while
movies are running.
Q. How come I don’t get more hours?
A. We schedule people based on several things: Their availability, their efficiency, their job
performance, their compatibility, and their ability to handle large crowds. If you’re not getting
those double-show all-night weekend shifts, it may just be because you’re not experienced
enough yet. Otherwise, if you’re not involved in a lot of school activities, then check your
attitude and your work habits. If you’re stumped, ask us.
Q. How come I haven’t gotten a raise?
A. We don’t give scheduled raises. You have to earn raises. Everyone starts at minimum wage,
and then after about 90 days you will get an increase to our “regular” wage which is somewhat
above Montana’s minimum wage. After that, raises happen periodically and are based on your
job performance. There have been plenty of times over the years when we have been ready to
give someone a raise, and just one bonehead move on their part blows it for them. Don’t let
that happen to you! If you haven’t gotten an increase in a long time, ask yourself these
questions: Am I enthusiastic at work? Am I doing a great job, or am I doing “just enough to
get by?” Am I doing everything I’m supposed to be doing, or am I taking short-cuts and
leaving things undone? Do I arrive on time, or am I rushing in five minutes late? How many
times have I failed to show up for work, or done a substandard job just to get finished in a
hurry? Am I talking to customers in a friendly way, or am I looking down and mumbling?
Am I eager to work when asked, or do I treat my job like it’s an imposition on my time? Do I
work when I’m scheduled to work, or am I always making schedule changes to make things
more convenient or fun for me? If I’m in a bad mood, do I let it show at work, or do I leave
my troubles outside the door? Am I reflecting pride in my appearance when I come to work,
or are my clothes stained, dirty or wrinkled?
Have other questions? Please ask us.
30
31