FAQ: HD Game Video Capture Recorder Box (upgraded version)
Please note:
1. It is a video signal recorder, not a media player box, can NOT export streaming media;
2. The HDCP (High-bandwidth Digital-content Copy Protection) signal can NOT be recorded;
3. Please format your USB flash drive or SD card before use. USB flash drive: support
FAT32 and NTFS.
SD card: support FAT32 only, 32GB Max.;
4. Please make sure the output video signal from the game console is Progressive Mode
(such as 1080P, 720P), not Interlace Mode (such as 1080i, 720i);
5. If using it with a laptop, please make sure the default Audio Playback Device on the
laptop is "XXX28X", otherwise maybe there is no sound with the recorded video file.
There are three INPUT ports on the capture, HDMI IN or AV IN should connect to the game
console, MIC should connect to a general 3.5mm microphone to record your own voice if
you need.
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Q: There are nothing on the USB flash drive, it did not record anything, Why?
A: Please make sure the export signal from the game console is not HDCP
(High-bandwidth Digital-content Copy Protection), usually PS3 game console has this
issue, other game consoles such as PS4, Xbox, you could disable the HDCP function on
the settings of the game console.
If it is not HDCP signal, please check the item as the following steps:
1. Please format the USB flash drive as FAT32 first (it would solve the most errors on it);
2. Power off the TV set, game console and the capture box, remove all cables
connected to the capture, wait about 30 seconds, connect the all cables again, power on
all devices, plug in the formatted USB flash drive (it would solve the poor contact issue, or
replace the cables to try again);
3. Wait about 20 seconds, press the REC button, the LED indicator would change color,
it is recording, after 10 seconds, you could press the REC button again to stop recording,
the LED indicator would flash;
4. Wait about 10 seconds after the LED flash, the recorded file has been saved on the
USB flash drive, remove the USB flash drive from the capture;
5. Plug the USB flash drive on a computer, you could watch it, edit it or share it to other
friends.
Q: There are recorded video files on the USB flash drive, but no sound.
A: If you use the HDMI IN port, usually it is the HDMI cable issue, please reconnect all
HDMI cables or replace them; If you use it with a laptop, please make sure the default
Audio Playback Device on the laptop is "XXX28X", otherwise there is no sound with the
recorded video file. Right click the speaker icon, click Playback devices, and set the device
“XXX28X” as the default device. Please refer to the photo below:
If you use the AV IN port, please make sure the Audio pins (red/white) on the AV cable
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adapter are all used, the green/red/blue pins are for YPbPr video signal, the red/white pins
are for audio signal, the yellow pin is for AV video signal. If you did not use the red/white
pins, the recorded file would be no sound. Please refer to the photo below:
Q: I plug a microphone in the MIC IN port, but it can not record my voice!
A: Please make sure the microphone is compatible with the capture, it need a general
3.5mm microphone. You could connect the microphone on a computer (usually there are
two 3.5mm ports, one is for earphone, another is for microphone), and try to record your
voice, if it is workable, the microphone is accepted.
Q: It can record the game video, but the sound is very low.
A: Please turn up the volume on the game console.
Q: It can record my voice, but the sound is too low.
A: If there is a volume control on the microphone, please turn it up, and close your mouth
to the microphone when recording.
On the other hand, you could check the microphone on a computer, if the sound of the
recorded file is still low, we think you should replace the microphone.
Q: The recorded video is very terrible, it is just 15FPS, too bad!
A: Please make sure the export video signal from the game console is Progressive Mode
(such as 1080P, 720P), not Interlace Mode (such as 1080i, 720i), sometimes the recorded
file has this issue with the Interlace signal.
Usually the FPS of the recorded file is same as the FPS of the input signal, except
1080P, the best quality of the recorded video is 1080P 30FPS.
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Export Signal from Game Console
Recorded Video File
1080P 60FPS
1080P 50FPS
1080P 30FPS
1080P 25FPS
720P 60FPS
720P 50FPS and below
1080P 30FPS
1080P 30FPS
1080P 30FPS
1080P 25FPS
720P 60FPS
Same as the Export Signal
Q: I have connected all devices, but there are not any picture on the TV set.
A: 1. Please make sure that the HDMI signal export from your game console is not
HDCP (High-bandwidth Digital-content Copy Protection) signal, or disable the HDCP
protection on your game console if possible, then reboot the game console and the game
capture.
2. If there are some HDMI IN ports on the TV set, please make sure the default HDMI
IN port is the one which connecting to the game capture, you could change it on the
settings of your TV set.
3. Please make sure whether your TV set support 1080P signal, and you could
change the export signal on the game console to 720P/480P to try again.
4. Please change another HDMI cable to check it again, and plug the cable in TV set
and the game capture tightly, poor contact would result in this issue also.
5. Please use another game console, or TV box, laptop to check the game capture.
Q: How come my game play video are lagged?
A: Please connect the game console to the TV set directly (without the game capture) to
confirm that they work normally.
1. Replace the HDMI cables, usually the cables do not meet the HDMI standard, so the
signal transmission is not smoothly.
2. The game console is not compatible with the capture box. You could use another
game console, or TV box, laptop to check the capture box.
3. Replace the USB flash drive, and format the new USB flash drive as FAT32 before
use.
Q: How to record game chat like other people talking not just you?
A: Usually the recorded file includes the voices of your online friends, if you need record
your voice also, you need two microphones. One connects to your game console to chat
with your online friends, another connects to the MIC IN port on the capture to record your
voice. Then the recorded file would include the voices of your friends and your own.
The video instruction (how to use): https://youtu.be/wotVbRIlJSo
Need more help? Please feel free to contact us: [email protected]
You could download the FAQ file from the link also.
http://www.hopcentury.com/1/FAQ-284.pdf
HopCentury Electronic Co., LTD
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