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Field Agent eApp Installation
and Troubleshooting Guide
Contact [email protected] if your questions are still unanswered after reading this guide.
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Table of Contents
INSTALLATION ....................................................................................................................................... 3
Tips on Getting Started .......................................................................................................................................... 4
eApp Installation Instructions – Thumb Drive ........................................................................................................ 4
eApp Installation Instructions - Internet .............................................................................................................. 13
Uninstalling the eApp .......................................................................................................................................... 25
ERRORS ................................................................................................................................................... 27
75 Error ................................................................................................................................................................ 28
438 Error .............................................................................................................................................................. 30
Sync-Update Failed .............................................................................................................................................. 32
LNL Proposal Key File Not Updated ...................................................................................................................... 34
This LNL Proposal Program will deactivate in 12 days .......................................................................................... 35
Error Signing Applications .................................................................................................................................... 38
Incorrect Net Framework ..................................................................................................................................... 38
.Net Framework version 3.5 Service Pack 1 (SP1) ...................................................................................................38
Malwarebytes..........................................................................................................................................................40
CCleaner ..................................................................................................................................................................41
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Installation
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Tips on Getting Started
1. You must have Administrative Privileges on your laptop to install the eApp properly.
2. Vista Users make sure you have at least SP 1 (Service Pack 1) installed on your laptop. You can
update this at http://update.microsoft.com
3. Make sure all Firewall Applications, such as Norton Internet Security and McAfee Security Center,
are disabled.
Note to Vista Users: Make sure the User Account Security option is off and all Internet
pop-up blockers are disabled.
Note to Windows 7 Users: The User Account Security must be turned off and then restart your
laptop to install the eApp.
4. Verify the Advanced Security Windows Defender is disabled.
5. You must download the eApp and Proposal System from the thumb drive provided by your Branch
Manager. This method takes about 20 minutes.
Note: If you’re absolutely unable to obtain the thumb drive from your Branch Manager follow
the instructions in the eApp Installation Instructions - Internet section to download them online.
This method can take up to 2.5 hours.
6. The eApp only supports Windows XP, Vista, and 7.
7. Internet Explorer is the only compatible web browser for the eApp.
a. Don’t use Chrome, Mozilla, Safari, etc. if it can be avoided.
8. Mini PCs and Mini tablets have issues with DPI and Display requirements within the eApp and should
not be used.
eApp Installation Instructions – Thumb Drive
Note: This is the preferred method for installation. This only takes about 20 minutes.
1. Before you install the eApp, you should password protect your PC by going to your User Accounts
through the ‘Control Panel’.
a. Go to the ‘Make changes for your user account’ area.
b. Click ‘Create a password’.
2. Insert the Thumb Drive from the Home Office and view files. (You can right click the ‘Start Menu’
and click ‘Open Windows Explorer’)
3. Double-click the ‘Install.bat’ file from the Thumb Drive.
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4. The setup wizard appears. Click ‘Next’.
5. Verify the system folder you want to save the eApp to is correct and select whether or not you
want the eApp to be available to just you or any username on your computer. Click ‘Next’.
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6. Click ‘Next’.
7. A DOS command window box appears showing the files being copied. Let this box run until it
finishes even when other windows pop up over it.
Important: Please wait for the DOS box to finish the file copy process.
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8. Depending on how recent your thumb drive is you may be prompted to press any key or it may just
say “Pre-Downloaded Content Install Complete.”
A. If you get this box below, click ‘OK’ and go to Step 7.
B. If you get this box below, press any key to continue. Close the other two windows that popped
up as seen in steps 5 and 6.
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9. If this screen popped up close the WebTek CICS screen by clicking on the X.
10. If this screen popped up close the ‘Enter Logon Screen’.
11. Double-click the ‘Start LNL Proposals 28’ icon as shown below. (This is for initial install only. You
won’t need to do this after initial installation.)
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12. The CICS screen appears. Verify the host entry is www.libnat.com and the port is 3018. Type your
five-digit LN user ID and your password. Click ‘Signon’. (This is for the proposal.) (Be sure you are
connected to the Internet now.)
13. Click ‘OK’.
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14. Click ‘Quit’ on the Proposals-LNL screen.
15. Double-click the ‘eApp 2010’ icon as shown below.
16. The logon screen appears. Type in your Agent Number as the ‘User ID’ and your password. Click
‘Sign On’.
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17. The synchronization process starts automatically after you log on. Click ‘Continue’ when the update
is complete.
18. You are taken to the Landing Screen in the eApp. You can click ‘Start Presentation’ to begin a sale
or you can exit the program.
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19. To verify the Proposal activated properly, close the eApp.
20. Double-click on the ‘Start LNL Proposals 28’ icon.
21. Enter your login Credentials on the CICS screen and click ‘Signon’. (Be sure you are connected to
the Internet.)
22. Click ‘OK’.
23. Click ‘Quit’ on the Proposals-LNL screen.
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eApp Installation Instructions - Internet
Note: If you’re absolutely unable to obtain the thumb drive, follow these instructions. Remember, this
process can take up to 2.5 hours or longer if someone else is trying to download at the same
time. When downloading online, you have to download the Proposal System and the eApp
separately.
1. Before you install the eApp, you should password protect your PC by going to your User Accounts
through the ‘Control Panel’.
a. Go to the ‘Make changes for your user account’ area.
b. Click ‘Create a password’.
2. Ensure that User Account Control (UAC) is turned off.
3. Disable Pop-up blokers.
a. Go to ‘Tools’.
b. Click ‘Pop-up Bloker’.
c. Click ‘Turn Off Pop-up Bloker’.
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4. Sign on to Agent Services.
5. Under eApp Software, click the ‘Download Instructions’ link.
6. Click the ‘LNL Proposal System’ link.
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7. Click ‘Run’.
8. Click ‘Run’ on the Security Warning.
9. Click the ‘Next’ button 4 times.
a)
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b)
c)
d)
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10. The system is installing the LNL Proposal. This may take a minute.
11. Click ‘Close’ once the installation is complete.
12. Double-click the ‘Start LNL Proposals 28’ icon as shown below.
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13. Enter your login Credentials on the CICS screen and click ‘Signon’. (Be sure you are connected to the
Internet.)
14. Click ‘OK’.
15. Click ‘Quit’ on the Proposals-LNL screen.
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16. Now go back to the website and click the ‘eAppInstall.msi’ link.
17. Click ‘Run’.
18. Click ‘Run’.
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19. The setup wizard appears. Click ‘Next’.
20. Verify the system folder you want to save the eApp to is correct and select whether or not you want
the eApp to be available to just you or any username on your computer. Click ‘Next’.
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21. Click ‘Next’.
22. The eApp starts install. A warning box appears saying that the download could take several hours.
Click ‘OK’.
23. Click ‘Next’ when the install is complete.
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24. Enter your Agent Number (and e-mail address for first time users). Then click ‘Synchronize’ on the
Application Updater Screen.
25. Enter your password and click ‘Signon’. (This is now for the eApp, which is separate from the
proposal.)
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26. AppUpdater will start downloading remaining files for the new eApp. When it is finished, click
‘Continue’.
27. The log on screen appears. Log on with your username and password.
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28. You’ll be taken to the Landing Screen in the eApp. You can click ‘Start Presentation’ to begin a sale
or you can exit the program.
29. To verify that the Proposal activated properly, close the eApp. Double-click the ‘Start LNL Proposals
28’ icon.
30. Enter your login Credentials on the CICS screen and click ‘Signon’. (Be sure you are connected to the
Internet.)
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31. Click ‘OK’.
32. Click ‘Quit’ on the Proposals-LNL Screen.
Uninstalling the eApp
Follow these instructions if you need to permanently uninstall the eApp.
1. Click ‘Start’.
2. Click ‘Control Panel’.
3. XP: Click ‘Add/Remove Programs’.
Vista: Click ‘Uninstall a Program’ under the Programs heading.
4. Select ‘LNL eApp 2010’ and ‘LNL Proposal 28’.
5. XP: Click ‘Remove’.
Vista: Click ‘Uninstall’.
6. Click ‘Yes’ when asked to remove eApps from your computer.
7. Once the eApp software is removed, it won’t appear in the currently installed programs and the icon
won’t appear on your desktop.
8. Delete the following LNL and LNL Proposal 28 Directories to permanently remove eApp data. This is
separate from removing the software.
C:\Program Files\LNL\
C:\Program Files \LNL Proposal 28\
Or
C:\Program Files (x86)\LNL\
C:\Program Files (x86)\LNL Proposal 28\
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a.
b.
c.
d.
e.
Go to ‘My Computer’.
Click ‘Local Disk (C:)’.
Click on the ‘Program Files’ folder.
Highlight the ‘LNL’ and ‘LNL Proposal 28’ files
Right-click and select ‘Delete’.
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Errors
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75 Error
Cause: The User Account Control (UAC) feature is enabled in Vista and Windows 7.
Solution: Disable the User Account Control (UAC).
1. Click ‘Start’.
2. Click ‘Control Panel’.
3. Click ‘User Accounts’.
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4. Click ‘User Accounts’ a second time.
5. Click ‘Turn User Account Control on or off’.
6. Uncheck the box beside ‘Use User Account Control (UAC) to help protect your computer’.
7. Click ‘OK’.
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8. Click ‘Restart Now’. After your computer reboots itself, install the eApp software again using the
steps in either the eApp Installation Instructions – Thumb Drive section or the eApp Installation
Instructions – Internet section.
438 Error
Cause: Invalid version of WebtekPipeline.ocx
Solution: Download and register the latest WebtekPipeline.ocx
1. Click on WebtekPipeline.ocx.
2. Click ‘Save’.
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3. Save “WebtekPipeline.ocx” to C:\Windows\System32” directory on your machine.
Vista and XP Users
Vista
o Press on the Windows flag and “R” on the keyboard simultaneously.
XP
o Select ‘Run’. See example below.
4. Enter “RegSvr32 C:\Windows\System32\WebtekPipeline.ocx” or where the program is saved on
your computer.
5. Click ‘OK’.
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6. You should receive this message if registered successfully.
Sync-Update Failed
Cause: Intrusion Protection Software (AVG – Version 2011.1205, McAfee, Norton-360-Avast-Kaperskietc.) caused the update to fail.
Solution: Disable the Intrusion Protection Software.
1. Go to your ‘Control Panel’.
2. Double-click on your security provider.
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3. Click on ‘Internet Options’.
4. Lower the security levels to the lowest setting.
5. Click ‘Apply’ the click ‘OK’.
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LNL Proposal Key File Not Updated
A. Runtime error “339”
B. When running the proposal program after signing on, you receive this error.
Cause: Some files may not have been registered properly at download.
Solution: Download and run 339fix.bat (If you’re unsure how to save and run a .bat file please follow the
directions below)
If you run into problems opening the proposal, first make sure that your firewalls are off, and Vista users
should also verify that their User Account Control option is disabled. (For instructions on how to
deactivate the User Account Control option go to 2869 Error – Vista Only)
1. Click on ‘339fix.bat’ link above.
2. Click ‘Save’.
3. Save the 339fix to the desktop.
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4. Click on ‘Open Folder’.
5. Open the Desktop directory.
6. Run the 339fix.bat file
a. XP: double-click to run. See example below.
b. Vista: Right click and select ‘Run as Administrator’.
7. You’ll receive several message box prompts stating that certain files registered successfully. Click
‘OK’ for all of these. Once the .bat file is finished, the fix is complete. Run the proposal again to test
the fix.
This LNL Proposal Program will deactivate in 12 days
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1. Right click on ‘Start’.
2. Click ‘Explore’.
3. Click ‘Local Disk [C:]’.
4. Click ‘Program Files’ folder.
5. Double-click ‘LNL Proposal’ folder.
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6. Right click ‘Propkey’.
7. Click ‘Delete’.
8. Click ‘Yes’.
9. Go to the Desktop and double-click on the ‘Proposal Icon’.
10. You might have to run the 339 fix.
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Error Signing Applications
This error usually occurs when trying to create application images.
Cause: Most likely Kodak.ocx files were not installed properly
Solution:
Step 1: Download Image Viewer Files here (save zip "regKodakImages.zip" file to your computer)
Step 2: Right click zip file
Step 3: Select "Extract All" to extract all files to folder "C:\Windows\System32" -- see directions below
1. Click ‘Next’.
2. Click ‘Browse’.
3. Expand ‘MyComputer’.
4. Expand ‘LocalDisk(C)’.
5. Expand ‘Windows’.
6. Select ‘System32 Folder’.
*** If it asks you to replace files answer ‘Yes to All’.
Step 4: Make sure “Show Extracted Files" is checked and Select ‘Finish’.
Step 5: Locate "regKodakImages.bat" and execute program by double clicking
Incorrect Net Framework
Always load the Redistributable Package. **This requires Internet access.**
.Net Framework version 3.5 Service Pack 1 (SP1)
If you receive a message after trying to install the eApp software stating, “This setup requires the .Net
Framework version 3.5 SP1. Please install the .Net Framework and run the setup again. The .Net
Framework is available from the web. Would you like to do this now?” Follow these instructions.
1. Go to http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab99342f-5d1a-413d-831981da479ab0d7&displaylang=en if you aren’t directed to this site by the error message.
2. Click ‘Download’.
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3. Click ‘Run’.
4. Click ‘Run’.
5. In the End-User License Agreement, click the box until a check mark appears next to ‘I accept the
terms of the License Agreement’.
6. Click ‘Install’. This process may take between 10 and 20 minutes.
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7. Once the installation is complete, click ‘Exit’.
Malwarebytes
.Net Framework errors are sometimes caused by a virus (usually System.dll). The eApp displays an error
message saying that the 2.0 version of System.dll isn’t the same file as expected. This occurs because the
file is corrupted and .Net knows, but doesn’t know what caused the corruption.
1. Go to http://www.malwarebytes.org
2. Click on the ‘Download free version’ link.
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3. Click the ‘Download Now’ button.
4. Follow the prompts.
CCleaner
This is a good last resort attempt to get the eApp installed when you have tried all that you can and it
still won’t load. If this doesn’t work, you need to send an e-mail to [email protected]
where either a technician or one of the programmers can resolve this issue. Make sure you provide
details about the issue and contact information.
CCleaner is a system optimization and privacy tool owned by Piriform®. It removes unused files from
your system, allowing Windows to run faster and freeing up valuable hard disk space. It also cleans
traces of your online activities such as your Internet history. This software isn’t free. You have to pay to
download.
1. Go to http://www.piriform.com/ccleaner
2. Click ‘Download’.
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3. Click ‘At Home’ or ‘At Work’.
4. Click ‘Buy Online and DOWNLOAD’.
5. Follow the prompts.
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