TK_Elevator_Titel (GB)
21.05.2003
11:41 Uhr
Seite 1
Annual Report 2001/2002
02
Key figures
ThyssenKrupp Elevator key figures
million €
million €
2000/2001
2001/2002
BU Germany/Austria/Switzerland
583
552
BU France/Benelux
374
384
BU Spain/Portugal/Latin America
518
497
1,731
1,676
249
313
62
78
Sales
BU North America/Australia
BU Other Countries
BU Passenger Boarding Bridges
110
108
Consolidation
(112)
(108)
Total sales
3,515
3, 500
EBIT
357
366
EBT
276
317
4,403
4,404
Abroad
24,098
24,364
Total
28,501
28,768
BU Accessibility
Earnings
Employees
ThyssenKrupp Elevator AG
August-Thyssen-Strasse 1
40211 Düsseldorf
Germany
Tel. +49 (0) 211 824 – 3 68 37
Fax. +49 (0) 211 824 – 3 68 39
www.thyssenkrupp-elevator.com
Annual Report 2001/2002
Germany
TK Elevator
TK_Elevator_Titel (GB)
21.05.2003
11:41 Uhr
Seite 1
Annual Report 2001/2002
02
Key figures
ThyssenKrupp Elevator key figures
million €
million €
2000/2001
2001/2002
BU Germany/Austria/Switzerland
583
552
BU France/Benelux
374
384
BU Spain/Portugal/Latin America
518
497
1,731
1,676
249
313
62
78
Sales
BU North America/Australia
BU Other Countries
BU Passenger Boarding Bridges
110
108
Consolidation
(112)
(108)
Total sales
3,515
3, 500
EBIT
357
366
EBT
276
317
4,403
4,404
Abroad
24,098
24,364
Total
28,501
28,768
BU Accessibility
Earnings
Employees
ThyssenKrupp Elevator AG
August-Thyssen-Strasse 1
40211 Düsseldorf
Germany
Tel. +49 (0) 211 824 – 3 68 37
Fax. +49 (0) 211 824 – 3 68 39
www.thyssenkrupp-elevator.com
Annual Report 2001/2002
Germany
TK Elevator
TK_Elevator_Titel (GB)
11:41 Uhr
Seite 2
Organization chart (major shareholdings)
ThyssenKrupp Elevator
Segment lead company, Germany
Business unit
Germany/Austria/Switzerland
Business unit
France/Benelux
Business unit
Spain/Portugal/Latin America
Business unit
North America/Australia
ThyssenKrupp Aufzüge, Germany
ThyssenKrupp Ascenseurs, France
ThyssenKrupp Elevadores, Spain
ThyssenKrupp Elevator, USA
ThyssenKrupp Aufzugswerke, Germany
ThyssenKrupp Elevator Manufacturing, France
ThyssenKrupp Eletec International, Spain
ThyssenKrupp Elevator Systems, USA
ThyssenKrupp Fahrtreppen, Germany
ThyssenKrupp Liften Ascenseurs, Belgium
ThyssenKrupp Norte, Spain
Central Elevator, USA
ThyssenKrupp Aufzüge Nordost, Germany
ThyssenKrupp Liften, Netherlands
ThyssenKrupp Servicios Corporativos, Spain
Mainco Elevator & Escalator, USA
ThyssenKrupp Aufzüge Süd, Germany
ThyssenKrupp Elevadores, Portugal
New York Elevator, USA
ThyssenKrupp Aufzüge West, Germany
ThyssenKrupp Elevadores, Argentina
Computerized Elevator Control, USA
ThyssenKrupp Aufzüge, Austria
ThyssenKrupp Elevadores, Brazil
ThyssenKrupp Elevator, Canada
ThyssenKrupp Aufzüge, Switzerland
ThyssenKrupp Elevadores, Chile
Northern Elevator, Canada
ThyssenKrupp Elevadores, Guatemala
ThyssenKrupp Lifts Pacific, Australia
ThyssenKrupp Elevadores, Colombia
ThyssenKrupp Elevadores, Mexico
ThyssenKrupp Elevadores, Panama
ThyssenKrupp Elevadores, Paraguay
ThyssenKrupp Elevadores, Peru
ThyssenKrupp Elevadores, Uruguay
ThyssenKrupp Elevadores, Venezuela
Business unit
Other Countries
Business unit
Passenger Boarding Bridges
Business unit
Accessibility
Asia
ThyssenKrupp Airport Systems, Germany
ThyssenKrupp Access, USA
ThyssenKrupp Elevators & Escalators, China
ThyssenKrupp Airport Systems, Spain
ThyssenKrupp Accessibility, United Kingdom
ThyssenKrupp ECE Elevator, India
ThyssenKrupp Airport Systems, USA
ThyssenKrupp Accessibility, Netherlands
ThyssenKrupp Treppenlifte, Germany
Eastern Europe
ThyssenKrupp Monolift, Belgium
Thyssen Výtahý, Slovakian Republic
ThyssenKrupp Monolift, France
Thyssen Výtahý, Czech Republic
ThyssenKrupp Monoliften, Netherlands
Thyssen Lift Service, Poland
ThyssenKrupp Monolift, Sweden
Middle East
ThyssenKrupp Jolift, Jordan
Northern Europe
ThyssenKrupp Elevator, United Kingdom
ThyssenKrupp Elevator, Denmark
ThyssenKrupp Elevator, Norway
ThyssenKrupp Elevator, Sweden
Others
ThyssenKrupp Asansör ve Yürüyen Merdiven, Turkey
Note: To promote a common identity among ThyssenKrupp Elevator companies, a number of
renamings were carried out or initiated at the beginning of 2003. These are already taken into
account in the chart.
ThyssenKrupp Elevator-overview
03
21.05.2003
TK_Elevator_Titel (GB)
11:41 Uhr
Seite 2
Organization chart (major shareholdings)
ThyssenKrupp Elevator
Segment lead company, Germany
Business unit
Germany/Austria/Switzerland
Business unit
France/Benelux
Business unit
Spain/Portugal/Latin America
Business unit
North America/Australia
ThyssenKrupp Aufzüge, Germany
ThyssenKrupp Ascenseurs, France
ThyssenKrupp Elevadores, Spain
ThyssenKrupp Elevator, USA
ThyssenKrupp Aufzugswerke, Germany
ThyssenKrupp Elevator Manufacturing, France
ThyssenKrupp Eletec International, Spain
ThyssenKrupp Elevator Systems, USA
ThyssenKrupp Fahrtreppen, Germany
ThyssenKrupp Liften Ascenseurs, Belgium
ThyssenKrupp Norte, Spain
Central Elevator, USA
ThyssenKrupp Aufzüge Nordost, Germany
ThyssenKrupp Liften, Netherlands
ThyssenKrupp Servicios Corporativos, Spain
Mainco Elevator & Escalator, USA
ThyssenKrupp Aufzüge Süd, Germany
ThyssenKrupp Elevadores, Portugal
New York Elevator, USA
ThyssenKrupp Aufzüge West, Germany
ThyssenKrupp Elevadores, Argentina
Computerized Elevator Control, USA
ThyssenKrupp Aufzüge, Austria
ThyssenKrupp Elevadores, Brazil
ThyssenKrupp Elevator, Canada
ThyssenKrupp Aufzüge, Switzerland
ThyssenKrupp Elevadores, Chile
Northern Elevator, Canada
ThyssenKrupp Elevadores, Guatemala
ThyssenKrupp Lifts Pacific, Australia
ThyssenKrupp Elevadores, Colombia
ThyssenKrupp Elevadores, Mexico
ThyssenKrupp Elevadores, Panama
ThyssenKrupp Elevadores, Paraguay
ThyssenKrupp Elevadores, Peru
ThyssenKrupp Elevadores, Uruguay
ThyssenKrupp Elevadores, Venezuela
Business unit
Other Countries
Business unit
Passenger Boarding Bridges
Business unit
Accessibility
Asia
ThyssenKrupp Airport Systems, Germany
ThyssenKrupp Access, USA
ThyssenKrupp Elevators & Escalators, China
ThyssenKrupp Airport Systems, Spain
ThyssenKrupp Accessibility, United Kingdom
ThyssenKrupp ECE Elevator, India
ThyssenKrupp Airport Systems, USA
ThyssenKrupp Accessibility, Netherlands
ThyssenKrupp Treppenlifte, Germany
Eastern Europe
ThyssenKrupp Monolift, Belgium
Thyssen Výtahý, Slovakian Republic
ThyssenKrupp Monolift, France
Thyssen Výtahý, Czech Republic
ThyssenKrupp Monoliften, Netherlands
Thyssen Lift Service, Poland
ThyssenKrupp Monolift, Sweden
Middle East
ThyssenKrupp Jolift, Jordan
Northern Europe
ThyssenKrupp Elevator, United Kingdom
ThyssenKrupp Elevator, Denmark
ThyssenKrupp Elevator, Norway
ThyssenKrupp Elevator, Sweden
Others
ThyssenKrupp Asansör ve Yürüyen Merdiven, Turkey
Note: To promote a common identity among ThyssenKrupp Elevator companies, a number of
renamings were carried out or initiated at the beginning of 2003. These are already taken into
account in the chart.
ThyssenKrupp Elevator-overview
03
21.05.2003
05
Contents
Page
Key figures
02
Organization chart
03
Executive Committee
06
Letter from the Executive Board Chairman
07
Strategic focus
08
Business performance
14
Elevators and Moving Walks
18
Escalators
26
Passenger Boarding Bridges
32
Accessibility
36
Employees
40
Research and development
44
Environmental protection
48
Customer orientation and service
50
Capital expenditures
54
Report by the Supervisory Board
56
Members of the Supervisory Board
57
ThyssenKrupp Elevator Management
58
Major subsidiaries and shareholdings
60
Contact
62
06/07
EXECUTIVE
COMMITTEE
Dr. Joachim
Panek
Gary
Elliott
Peter
Gendelmeyer
John
Brant
Dr. Clemens
Kolbe
Deputy Member
of the Executive
Board ThyssenKrupp Elevator AG
(from January 1,
2003)
Chairman of the
Executive Board
ThyssenKrupp
Elevator AG
France/Benelux
business unit
North America/
Australia
business unit
Germany/Austria/
Switzerland
business unit
José-Luis
Alvarez
Margaride
Spain/Portugal/
Latin America
business unit
Dr. Werner
Ende
Hermann
Poppe
Member of the
Executive Board
ThyssenKrupp
Elevator AG and
Labor Director
Member of the
Executive Board
ThyssenKrupp
Elevator AG
Ladies and Gentlemen,
The Elevator segment again posted record earnings in fiscal 2001/2002, despite mostly adverse economic
conditions. While order intake remained steady at €3.6 billion due to exchange rate effects and sales remained at the
prior-year level at €3.5 billion, EBT increased 15 percent to €317 million. The weak dollar had a negative impact.
Eliminating exchange rate effects, earnings would have been even higher. The number of employees worldwide remained
virtually unchanged at 28,768 .
For almost all business units, the current fiscal year 2002/2003 began successfully in terms of orders, sales and
earnings. One example of this is the signing of a contract on December 17, 2002 to supply passenger boarding bridges
worth €47 million for Barajas Airport in Madrid. This contract will provide over a year’s work for our factory in Mieres
(Spain).
To grow the company we will continue to make acquisitions both to develop new markets and strengthen our
presence on established markets. Our proven ability to integrate acquisitions efficiently will form the basis for achieving
synergy effects. One outstanding example of successful integration was the acquisition four years ago of Dover in the
USA. We see key areas of our further expansion in Eastern Europe and Asia. Our aim is to grow profitably.
With our e-escalator we have significantly improved the cost efficiency and ease of servicing of escalators by
utilizing the possibilities offered by the internet. An innovative bus system makes it possible to retrieve information from
safety and monitoring sensors via a single data line. This technology is factory-fitted in every one of our new-generation
escalators, which are among the safest and most advanced in the world.
No less innovative is an elevator system whose design is poised to set a new trend on the market: the “TWIN”. This
system, featuring two independent elevators in one shaft, will result in an enormous time saving for users and offers an
up to 25 percent space gain or saving with the same or increased efficiency.
We are working hard to further improve the performance of the Elevator group at all levels. The “ThyssenKrupp best”
efficiency and value enhancement program launched throughout the ThyssenKrupp Group in October 2001 is being implemented at our company all over the world with currently more than 100 projects and with significant savings potential.
ThyssenKrupp Elevator is and will remain the premium elevator brand. The brand stands for outstanding quality and
innovation. We will continue to prove this in the future and make a significant value contribution to the Group earnings.
Gary Elliott
Chairman of the Executive Board
“According to a study by Credit Suisse First Boston, the world
elevator market – including service and modernization – is worth
€28 billion. We are already one of the big three global players in this
market, an ideal position from which to achieve further growth.”
Gary Elliott,
Vorsitzender des Vorstands
08/09
STRATEGIC FOCUS
ThyssenKrupp Elevator strategic focus
The ThyssenKrupp logo is to the global elevator business what
the star is to the auto industry. ThyssenKrupp Elevator is the premium
brand among elevator manufacturers. The brand stands for outstanding product quality and innovative technologies, for extreme durability
and reliability (“a product for the life of a building”), for high-quality,
customer-focused service, and for global presence.
Elevator is the most international segment of the ThyssenKrupp Group. Approximately
90 percent of its sales are generated outside Germany. ThyssenKrupp Elevator employs around
29,000 people, the great majority of whom produce, sell or service equipment outside of
Germany’s borders. Our global operations include 23 production sites and more than 800
branches and regional offices.
The segment’s extensive product range includes elevators, escalators, moving walks,
passenger boarding bridges, and stairway and platform lifts. Our core competencies are the
production, modernization and service of elevators, escalators and moving walks. These activities are organized in five regional business units, and we have two centrally managed business
units Passenger Boarding Bridges and Accessibility (stairway and platform lifts as well as small
elevators for private homes).
Growth is our goal.
Our aim is to continue to grow profitably. This is to be achieved through innovative, highquality products and services as well as increased customer retention. We intend to further
increase our share of the new equipment and service markets. To drive the growth of the
company we will make acquisitions both to develop new markets and strengthen our presence
on established markets. Our proven ability to integrate acquisitions efficiently will form the
basis for achieving synergy effects. An outstanding example of successful integration is the
acquisition of Dover. We see key areas for further expansion in Eastern Europe and Asia.
“We enjoy an excellent image as the
premium elevator brand. Our groundbreaking innovations are the talk of the
industry. Our strategic acquisitions are
integrated smoothly into the rest of the
Group. So we have every reason to
look to the future with optimism.”
10/11
Strategic focus
Our service business is already playing an increasingly important role: high-quality maintenance and modernization of elevators, escalators and moving walks now account for around
50 percent of total sales.
According to a study by Credit Suisse First Boston, the size of the world market for elevators and escalators including servicing last year was approximately €28 billion. ThyssenKrupp
Elevator is one of the big three global players. The largest markets for ThyssenKrupp Elevator
are the USA and Canada. Our elevators and escalators are used in all major North American
cities. In addition to the USA, ThyssenKrupp Elevator is strongly represented in Europe and on
the South American continent. As a result of the acquisitions of Elevadores SÛR in 1999 and
KONE Latin America in 2001, we are number two in new elevators and number one in new
escalators in Latin America. Thanks to these acquisitions and their successful integration,
ThyssenKrupp Elevator is present in all of Latin America’s major cities: from the World Trade
Center in Mexico City to the Almeda Tower in Lima to Fortaleza Airport in Buenos Aires. Our
market position in Mexico was further strengthened last fiscal year by the purchase of a service
contract package from Desarrollo Vertical. Latin America is one of the growth markets of the
future for ThyssenKrupp Elevator and therefore has an important strategic role.
Europe represents by far the largest segment of the world market. More than half of all
units installed worldwide are in operation here. For ThyssenKrupp Elevator, Europe stands for
two superlatives: In Prague we built the continent’s longest and most modern escalator, while
at Potsdamer Platz in Berlin we installed Europe’s fastest elevator, which travels at a speed of
8.5 meters/second.
Roughly 38 percent of our sales in the reporting period were to European customers.
Spain, Portugal, France, the UK and of course Germany are the most important markets in
Europe. Noteworthy projects included new elevators for the Four Seasons Hotel George V and
the head office of France Télécom in Paris, and the Palau de las Artes in Valencia.
The acquisition of the Westphalian elevator manufacturer Josef Tepper Aufzüge GmbH &
Co. KG, Münster, effective April 1, 2003, will further expand and strengthen our position in
Germany. Restructuring measures have been launched to make our German organization
flatter, more efficient and above all more customer-oriented.
Active in future markets.
Eastern Europe and Asia will be important markets for us in the future. We are working
hard to strengthen and expand our positions there. In Malaysia we acquired the customer service operations of Mahkota Technologies, in Jordan we bought a majority stake in Jordan Lift &
Cranes, and in India we set up the joint venture ThyssenKrupp ECE Elevator. In Russia we
established our own sales organization and acquired the customer service activities of a
Russian elevator company.
Innovations: The future is now.
Nor have we stood still as far as technology is concerned: our “TWIN” system is poised to
set a new trend in the market. The system comprises two independent elevators in one shaft,
allowing customers to save space, with investment costs similar to a conventional system. The
first pilot installation is currently in the test phase. We have also successfully launched a new
drive technology called “Epoxy Gearless” for smaller machine room-less elevators. Machine
and drive are integrated in one housing – a technology originally developed for the Transrapid
high-speed train and now adopted in the elevator area as an example of cross-segment
synergies.
12/13
Strategic focus
A new platform lift called “Radius” will be introduced on the market shortly. This lift is held
vertical by electronic controls, and is thus the slimmest version on the market in comparison
with previous mechanically controlled systems.
“ISIS” is not just an Egyptian sun goddess, but a new machine room-less elevator for
mid- and low-rise buildings. The use of new materials and innovative installation solutions
provide a glimpse of the elevator technology of the future.
The availability of equipment data for more efficient service is increased by an internetbased “e-service” platform. This allows clients and our own service staff to view operating data
and equipment service history online. This makes availability and service more transparent and
boosts service efficiency. In the escalator area this development is reflected in the new generation of “e-escalators,” in which all signals are transmitted via an internal bus system and so
can also be transmitted via an internet connection. Our new e-escalator series has proved itself
on the market.
Looking forward, we aim to continue to grow profitably, both organically by developing our
own strengths such as innovative products, supreme product quality and high-grade service,
and through the successful integration of acquisitions. The main markets for growth will be
Eastern Europe, South America and Asia. The focus is firmly on new technologies for the benefit of our customers: we aim to maintain our quality and technology leadership in the future.
For next fiscal year, ThyssenKrupp Elevator again expects a positive performance from
virtually all its business units, both in sales and earnings. One important factor will be
restructuring programs which are currently being carried out particularly in the business units
Germany/Austria/Switzerland, Passenger Boarding Bridges and Accessibility and some of which
already resulted in considerable earnings increases last fiscal year. Neither the global economic
uncertainties nor the possible development of the US dollar should cloud the extremely positive
outlook for ThyssenKrupp Elevator in the next fiscal year.
ThyssenKrupp best: a holistic approach to efficiency and value enhancement.
In October 2001, ThyssenKrupp initiated a forward-looking efficiency and value enhancement program. ThyssenKrupp best stands for “business excellence in service and technology”.
Following a successful pilot project at ThyssenKrupp Aufzüge in Frankfurt, the program was
rolled out throughout ThyssenKrupp Elevator’s global operations.
Currently more than 100 projects are being addressed in the segment, covering the full
range of our business.
14/15
BUSINESS
PERFORMANCE
2001/2002
ThyssenKrupp Elevator sets new earnings record
ThyssenKrupp Elevator continued its successful performance in
the past fiscal year. Order intake remained steady at €3.6 billion due
to exchange rate effects, while sales were unchanged at €3.5 billion
despite the weak global economy.
EBT at €317 million again reached a new record level. Changes to accounting rules
(elimination of goodwill amortization in accordance with SFAS 141/142) had an estimated
earnings impact of around €50 million. EBT increased by 15 percent. The weak dollar as of
June had a negative earnings impact of just under €10 million, so excluding exchange rate
effects earnings would be even higher. ThyssenKrupp Elevator had 28,768 employees worldwide at the end of the fiscal year.
In the reorganized Germany/Austria/Switzerland business unit, order intake increased
modestly by two percent to €583 million despite weak building activity. Sales decreased by five
percent to €552 million. The acquisition of the Westphalian elevator manufacturer Josef Tepper
Aufzüge GmbH & Co. KG effective April 1, 2003 will further strengthen our position in the
German market. Due to general restructurings the number of employees in the business unit
increased to a total of 4,904.
Strengthening our market positions.
In the France/Benelux business unit, order intake increased to €401 million in the past
fiscal year. This reflected not only reorganizations but also a renewed improvement in operating
performance. For example, the unit landed a prestige contract from the company Rolex. Sales
of the business unit also increased, by three percent to €384 million. The reorganizational
measures taken in the Netherlands are showing initial success. Due to reorganization the
number of employees in the business unit increased by 13.4 percent.
“Even in difficult times, the markets respond positively to our blend of technical expertise, quality
awareness, good ideas and strong customer orientation. That’s how we managed to achieve
record earnings in 2002.”
16/17
Business performance
Despite the difficult economic situation in Latin America, ThyssenKrupp Elevator
considerably strengthened its market position there, also through the acquisition of KONE Latin
America. The Spain/Portugal/Latin America business unit increased its order intake by
2.5 percent to €595 million. This positive performance is due to our strong market position on
the Iberian Peninsula. Sales decreased slightly to €497 million due to exchange rate effects in
Latin America.
The North America/Australia business unit further improved its strong market position
despite the anticipated economic slowdown. Order intake decreased slightly to €1.65 billion.
Sales of the business unit also fell slightly by 3.1 percent to €1.68 billion.
The performance of the Other Countries business unit was influenced by reorganization
and expansion measures and by the outstanding success of some parts of this unit. As part of
various restructuring measures, some companies previously belonging to the Other Countries
business unit were transferred to the Germany/Austria/Switzerland and France/Benelux business units. In Eastern Europe and Asia, ThyssenKrupp Elevator significantly improved its
market position by means of acquisitions, including the customer service activities of Mahkota
Technologies in Malaysia, the purchase of a majority stake in Jordan Lift & Cranes in Jordan,
the acquisition of the customer service activities of a Russian elevator manufacturer and the
purchase of a 75 percent interest in Liftservice in Lublin, Poland.
Total order intake in this business unit decreased slightly to €334 million as a result of the
reorganizations. However, at individual company level there were many cases of substantial
growth. This is particularly true of our operations in China and the UK. Reflecting the
organizational changes, sales amounted to €313 million.
ThyssenKrupp Elevator in figures
million €
million €
2000/2001
2001/2002
Order intake
3,702
3,615
Sales
3,515
3,500
EBITDA
417
418
Income*
276
317
28,501
28,768
Imployees (Sept. 30)
* before income taxes and minority interest
ThyssenKrupp Elevator Sales by business units 2001/2002
Spain/Portugal/Latin America
Accessibility
Passenger Boarding Bridges
France/Benelux
total
€3.5
billion
Germany/Austria/Switzerland
North America/Australia
Other Countries
As well as elevators, escalators and moving walks, the ThyssenKrupp Elevator product
range also includes passenger boarding bridges, allowing ThyssenKrupp Elevator to provide a
full service to the airport market. Against the background of the September 11 terrorist attack,
our Passenger Boarding Bridges business unit reported a clear decrease in order intake to
€42 million. However, sales increased to €78 million, reflecting work carried out on the previous year’s order backlog.
In the Accessibility business unit, both order intake (€111 million) and sales
(€108 million) remained steady despite considerable restructuring measures.
18/19
ELEVATOR
ThyssenKrupp Elevator – Global quality leader
People often think that elevators are a fairly recent invention. In fact, they
have a 150-year history. The rise of the elevator came with the industrial
revolution and the growth of cities, particularly of high-rise buildings and
skyscrapers. Today, elevators are the safest and most widely used means of
transportation in the world. Every day, elevators transport more than a billion
people. Without elevators, metropoles like Frankfurt, London, New York,
Sao Paulo and Shanghai would not exist. Constantly rising requirements are
a challenge to us to keep on improving elevator performance.
20/21
Elevator
The Elevator unit of ThyssenKrupp Elevator produces and installs new equipment and
maintains and modernizes existing elevators.
The new equipment unit produces and installs elevators from ThyssenKrupp Elevator for
buildings of all kinds, beginning with two-story buildings and extending through to high-rise
buildings and TV towers. We supply elevators for residential buildings, office buildings, shopping centers, banks, hotels, hospitals, train stations, airports, theaters, museums and industrial buildings. Elevators from ThyssenKrupp Elevator are even used in ships. The product
range includes passenger, hospital bed and freight elevators, all available with either traction or
hydraulic drive. The variety of products resulting from these market requirements is made even
greater by architectural and aesthetic demands. To be able to offer customers optimum
solutions and tailored end-to-end systems, ThyssenKrupp Elevator places great emphasis on
equipment design, engineering and project management.
Think global – design local.
Elevators have to be variable to meet different national building customs and regulations.
For example, in the USA all buildings over two stories are equipped with elevators to allow
disabled persons to access every floor. In Europe, elevators for buildings with less than ten
floors predominate, while in China most residential buildings have 15 to 20 floors. The Chinese
elevator market is the largest in the world, with 42,000 elevators and escalators installed per
year. In addition, different demands on cab size and design have to be fulfilled. ThyssenKrupp
Elevator has developed product families which meet all these different needs.
In North America, ThyssenKrupp Elevator is very
successful also with low-rise elevators. These form the
basis for our market leadership in the USA. Behind this
success stands a modern manufacturing facility which
produces most components in-house and efficiently
monitors both costs and quality. In Latin America, higherspeed elevators dominate, reflecting building sizes. Here,
too, great value is placed on cab design, and ThyssenKrupp Elevator offers cabs in a variety of styles.
In Europe, markets differ from country to country, as do our products. In Spain, demand
is very high for elevators for residential buildings of around 8 stories in large population
centers. ThyssenKrupp Elevator offers the ideal solution of standardized traction elevators for
standardized buildings. In Germany on the other hand, demand is higher for more sophisticated elevators for a variety of applications. For ThyssenKrupp Elevator this means offering a
varied product family.
In China, as in other Asian countries, high value is placed on technical capability. Here,
ThyssenKrupp Elevator offers its most advanced product family featuring numerous high-tech
components. High-tech also dominates elevator styling.
The trend in elevator production is towards machine room-less elevators. These elevators
are becoming more and more important in the market. For clients the advantages are the elimination of the machine room at the top or bottom of a building, investment cost savings and
22/23
Elevator
alternative use of space. These products are gaining increasing market share in Europe, Latin
America and Asia. ThyssenKrupp Elevator’s first machine room-less elevator, the “Evolution”‚
was launched in Germany in 1998. Lerch & Bates, one of the world’s leading elevator consultants said at the time: “The Evolution is the best machine room-less system on the market,
worldwide.” Around it, ThyssenKrupp Elevator has created a family of elevators covering a wide
range of uses, from small passenger elevators to smaller freight elevators and hospital bed
elevators.
Elevators for today and tomorrow.
ThyssenKrupp Elevator was the first company on the market to introduce a shallow-pit
elevator, the “Evolution compact”, in the year 2000. Up until then, pit depths of approx. 1.4 m
were needed, but now building owners need only provide a pit depth of 300 mm. Special structural measures to deal with groundwater problems, rocky foundations etc. are now no longer an
issue, and architects enjoy greater flexibility.
One special application is the Evolution traffic for use in train stations. Elevators in train
stations have to meet particular requirements. They are often the only way that disabled
persons can access public transportation. They are also particularly exposed to vandalism and
so have to be designed for robustness and transparency, ideally by means of an all-glass cab.
Deutsche Bahn and ThyssenKrupp Elevator set up a joint project team to design a platform
elevator based on the Evolution.
We develop custom-made solutions at no extra
cost to meet individual market requirements anywhere
in the world. Our solutions offer architects maximum
design freedom.
A new technology of a different kind was used by
ThyssenKrupp Elevator in the Hermes Tower at
Hanover Exhibition Center. In this elevator, energy is
supplied to the cab not via suspended cables or traveling storage batteries but for the first time ever in
Europe by means of a noncontacting power supply
system (individual coupling), which guarantees troublefree operation both during travel and when the cab is
stationary. This makes it possible to eliminate heavy storage batteries and maintenanceintensive charging stations at the end stops. All data, including safety signals and voice
communications with the cab, are transmitted by radio link. The smooth transmission of
safety-relevant information guarantees that users can enjoy a carefree ride.
24/25
Elevator
This technology was one of the reasons why ThyssenKrupp Elevator received the contract
to supply four elevators for the Moscow TV tower to replace the ones damaged in the August
2000 fire. They, too, had been supplied (in 1967) and modernized (1987) by ThyssenKrupp
Elevator.
Higher, faster, better.
Showcase projects of a completely different kind are also fitted with elevators from
ThyssenKrupp Elevator. At the Commerzbank Building in Frankfurt, Europe’s tallest office
building, our elevators transport staff to vertiginous heights. In the DaimlerChrysler building at
Potsdamer Platz in Berlin, we installed Europe’s fastest elevator, with a speed of 8.5 meters per
second. But ThyssenKrupp Elevator products can be found not just in Germany but all over the
world, including in many luxury hotels and casinos in Las Vegas, like the Bellagio, the Mirage
and the NewYork NewYork, in the British Telecom Tower in London, the Hilton Opera Hotel in
Hanoi/Vietnam, the Seven Seas Mariner cruise liner, Barajas Airport in Madrid, the Guggenheim
Museum in Bilbao, the Nelson Atkins Museum in Kansas City/Missouri and the International
Club Building in Beijing, to name but a few.
Another important area of the elevator business, and the one with the greatest growth
opportunities at present, is the modernization of existing installations. Even if older elevators
are operating reliably there are still good reasons for modernization. Old installations often no
longer meet current safety and performance standards. The older they get, the more prone to
repair they become. Modernization normally involves replacing elevator controllers, drive
controls, drives, doors, door operators and signal fixtures. Modern drive systems reduce energy
consumption. We modernize various makes of elevator.
ThyssenKrupp Elevator offers specialist advice and tailored execution of all modernization
work. Our intelligent solutions make for safe, efficient, comfortable and cost-effective transportation, while our modern designs meet high aesthetic requirements.
The most important area of service is maintenance. ThyssenKrupp Elevator currently maintains more than 700,000 installations. Around half of these contracts are full-service contracts
under which ThyssenKrupp Elevator guarantees over 98 percent availability 24 hours a day,
365 days a year. With our internet-linked systems, clients can view important equipment information such as numbers of trips or faults in a defined period.
ThyssenKrupp Elevator’s total capability in new equipment, modernization and maintenance makes us optimistic about the future.
26/27
ESCALATORS AND
MOVING WALKS
ThyssenKrupp Elevator, market leader for
quality products
Escalators and moving walks are an indispensable part of a
mobile society. Whether in department stores, train stations, modern
soccer arenas, luxury casinos, office complexes or airports –
ThyssenKrupp Elevator products keep people moving in virtually all
areas of public life. Escalators and moving walks are as old as cars
and airplanes. 150 years ago an American inventor filed a patent for
an automatic conveyor belt as an “improvement in revolving stairs”.
28/29
Escalators and Moving Walks
Today, escalators and moving walks are among the safest of all means of transportation.
ThyssenKrupp Elevator with plants in Hamburg (Germany), Mieres (Spain) and Zhongshan
(China) is one of the world’s leading suppliers of escalators and moving walks, which are built
for any kind of architecture. Escalators and moving walks are used above all in two areas:
public areas such as airports and train stations, and to a growing extent in department stores,
shopping centers and recreational buildings. In both areas of use, our products have set standards for many decades in terms of technology, innovation and design, all backed by
ThyssenKrupp Elevator’s unsurpassed quality.
When it comes to public installations, ThyssenKrupp Elevator is famous for quality products featuring the latest technology. Public escalators have to cope with particularly high
demands – outdoor escalators and moving walks have to provide supreme performance.
Varying climatic conditions, long periods of use and huge amounts of traffic call for very high
quality levels and state-of-the-art technology. Customer requirements are constantly rising.
Installations have to be available around the clock. Particularly in train stations this is vital for
passenger safety. For example, if an escalator in a heavily frequented metro station breaks
down, trains have to drive through without stopping because in an emergency people could not
get out of the station quickly enough. An escalator can transport up to 9,000 people an hour.
Reliability is key.
ThyssenKrupp Elevator guarantees its customers maximum possible availability. As a
long-standing company we benefit from decades of experience in the development of weatherresistant highly robust escalators. In 1973, for example, ThyssenKrupp Elevator was the first
manufacturer to launch a public escalator with significantly improved corrosion protection. But
availability is important indoors, too. In department stores, functioning elevators guarantee
sales on the upper floors. Sales studies have proven that people do not like climbing stairs. If
an escalator breaks down, sales decrease by 50 percent in the first hour. Only escalators can
tempt customers to upper sales floors.
Escalators and moving walks from ThyssenKrupp Elevator are designed for decades of
reliable operation. Thanks to a modular modernization system, even after many years installations can be brought up to the latest standards of technology and design, for example by fitting
the environmentally friendly eco-chain with lifetime lubrication, a new motor with the energysaving ETA-Drive or a new control system. In addition, installations can be given a facelift with
the addition of modern lighting fixtures, steps, handrails or skirt panels.
Escalators from ThyssenKrupp Elevator can thus remain in service for far longer than the
normal span of roughly 20 years. Supreme quality and reliability guarantee long life, as shown
by nine escalators which have given outstanding service for 50 years in a Belgian department
store. The ensemble is one of the oldest installations in Europe still in daily operation, and one
of the most imposing: the mighty silver-white escalators would not be out of place in the
famous Museum of Modern Art in New York. They owe their extreme durability not least to our
company’s spare parts guarantee: “We supply genuine parts for every installation – even after
50 years.”
The development department of ThyssenKrupp Elevator works constantly to further
improve our extensive product range. ThyssenKrupp Elevator is one of the most innovative
companies in the industry and has launched a number of exciting new products in recent years.
One milestone in escalator history is without doubt the ThyssenKrupp Elevator-developed eescalator. The world’s first internet escalator can be monitored online via the World Wide Web
thanks to a specially developed and patented technology which further improves escalator and
moving walk operation, service and safety and so significantly increases availability.
30/31
Escalators and Moving Walks
Building award-winning visions.
Even the most extravagant ideas can be realized in cooperation with ThyssenKrupp
Elevator. The architects of the London Underwriting Centre, for instance, relied on us to build
the world’s first suspended escalator installation. A total of 16 escalators are hung from just
four rods in the center’s impressive atrium.
In addition to many high-profile contracts for clients such as Deutsche Bundesbahn, the
French rail authority RATP, the Police Headquarters in Hong Kong, AOL Time Warner in New
York or Düsseldorf Airport, ThyssenKrupp Elevator has regularly come up with solutions to meet
out-of-the-ordinary client requirements. For the fourth year in a row ThyssenKrupp Elevator
took first place in the renowned “Project of the year award” organized by “Elevator World”
magazine.
Skiers in St. Ulrich, Italy, can now use escalators to get from the parking lot to the base
station. For the weather-resistant escalators and moving walks a new drainage system had to
be developed to drain off melt water. The installation, part of which runs through a tunnel,
covers a distance of 84 meters and runs smoothly both in summer and during the snowy winter
months. ThyssenKrupp Elevator won the 2001 “Project of the year award” for this showcase
project.
In 2002, ThyssenKrupp Elevator won first prize for an escalator project in Toledo, Spain.
Here, ThyssenKrupp Elevator had to solve a logistical problem due to the difficulty of access to
Toledo’s historic center with its narrow streets. Twelve escalators now provide a link between
car parking facilities and the historic entrance to the town.
Customized designs meeting special client needs demonstrate ThyssenKrupp Elevator’s
capabilities, which extend far beyond the product itself. For an Arab client escalators for access
to jumbo jets were installed on a special Mercedes truck – one of the few mobile escalators
anywhere in the world.
Challenges like these motivate us to keep on impressing the market with innovative products, reliability and stylish designs. Our next project is the webcam monitoring of our internetbased products “e-escalator” and “e-conveyor”: images of these moving walks and escalators
will be transmitted to control monitors in real time via the internet. Optimum service and new
technologies will continue to drive our research and development in the future.
F
Awards won
Project of the year 1999: Metro Prague Station “Namesti Miru”
Project of the year 2000: BTSC Skytrain Bangkok, Thailand
Project of the year 2001: Seceda cable car in St. Ulrich, Italy
Project of the year 2002: Escalators in Toledo, Spain
T
IRS
P
C
LA
E
32/33
PASSENGER
BOARDING
BRIDGES
Ready for takeoff – safe, economical, elegant
For most airports, passenger boarding bridges are no longer just
a system to enhance passenger comfort on the way from the terminal
to the plane. Passenger boarding bridges today are seen as a key link
in the design and operation of major airports and as a strategic
element to enable fast boarding and deboarding with the large aircraft
of the future such as the Airbus A 380.
34/35
Passenger Boarding Bridges
In addition, the aesthetic design of passenger boarding bridges is playing an ever greater
role in architects’ studies for new airport projects as an architectural element linked with the
terminal building.
Safe boarding.
Particularly after the tragic events of September 11, the safety aspect of boarding bridge
design has become increasingly important. Passenger boarding bridges ensure that passengers move in a controlled safety zone on their way from the boarding gate in the terminal to
their seat in the plane.
Boarding bridge design has undergone constant development and today can be divided
into the following types:
Fitted with a cross tunnel, the cabin of the “nose loader” offers a certain degree of flexibility. It approaches the aircraft via a telescoping and lifting movement of the longitudinal tunnel.
The “telescopic bridge” is the most advanced bridge design and permits the largest
number of different movements in servicing the aircraft. Horizontal movement is by means of a
bogie which carries the weight of the bridge and can be moved in all directions from the cab.
Vertical movement is accomplished by a hydraulic lift system. The side walls are fitted externally with hot dip galvanized steel panels and internally with metal panels finished to customer
specifications.
In addition to steel-clad bridges, transparent glass bridges are gaining increasing market
share, reflecting the modern steel-glass designs of many new airports.
In this type of passenger boarding bridge the inner and outer steel paneling is replaced by
safety glass. Passengers therefore have a wonderful view of the aircraft and the apron area.
A telescopic bridge consists of several elements. The rotunda is the link between the
terminal and the bridge’s telescopic tunnels.
The pedestal is the fixed element which carries the bridge. Its height depends on the
height of the terminal level above the apron. The tunnels, whose length depends on the aircraft
to be serviced, have side walls consisting of two or three elements made of metal or glass.
Then there is the cab, which is located at the outer end of the bridge and provides access to
the aircraft. It has a hinged floor and contains the bridge controls. The lift unit permits vertical
movement to adjust the cab sill height to the height of the aircraft docking door.
The drive mechanism moves the bridge horizontally and is fitted with alternating current
motors with frequency inverter speed control. In addition, there are several safety elements.
These include all the elements which limit or control bridge movements to prevent collisions
with vehicles or the aircraft itself and ensure the safety both of operating personnel and
passengers.
Tailor-made for every type of aircraft.
The “DUAL” passenger boarding bridge was developed for servicing smaller aircraft
including propeller aircraft. It can be lowered to reach the low access heights of smaller aircraft.
As the cabins on these aircraft are small in diameter, the special canopy to protect passengers
from the weather has to fit very snugly against the aircraft body. The dimensions of the swivel
cab and the tunnel are also adapted to the cramped space conditions outside the aircraft.
The “Zero-Level Bridge” was designed for small airports with ground floor passenger
lounges. This bridge also moves freely on the apron and allows passengers to get from the
lounge to the plane without climbing stairs and sheltered from the weather. The “Zero-Level
Bridge” allows smaller airports to meet international passenger safety requirements.
Passenger boarding bridges from ThyssenKrupp Elevator are the outcome of decades of
experience in the airport equipment industry. The more than 1,600 units we have installed in
airports around the world are proof that the market appreciates our superior quality and technology.
Bridges built by ThyssenKrupp Elevator differ from competitor products in two aspects
which demonstrate this superiority – firstly the use of hot dip galvanized steel for the tunnel
structure, providing a level of corrosion resistance that ensures at least 20 years’ service given
proper maintenance, and secondly the use of a hydraulic lift system, which allows more precise
control and greater reliability compared with electromechanical lift systems.
Pioneering production methods.
In the year 2000 a new production plant for passenger boarding bridges was opened in
Mieres (Asturia/Spain). The new factory has 10,800 m2 of production space and a total area of
24,000 m2. It is fitted with state-of-the-art equipment for the manufacture of passenger boarding bridges, including pressurized paint booths (35 x 6 m2), which allow high-speed drying at
over 70ºC and collect waste by means of a water curtain, and special welding facilities
designed especially to weld the tunnel side panels (made of hot dip galvanized steel). This new
factory increases ThyssenKrupp Elevator’s production capacity to 300 passenger boarding
bridges a year, which is split between the two production centers in Europe (Mieres/Spain) and
the USA (Fort Worth/Texas).
36/37
ACCESSIBILITY
We make mobility
The products of the Accessibility business unit are targeted
primarily at private end users. The product line includes three
different product categories: stairway lifts, platform lifts and
home elevators. Whereas stairway and platform lifts are installed
in existing buildings, home elevators are designed for new singlefamily homes and smaller apartment facilities.
38/39
Accessibility
Mobility at home and in public areas.
With stairway lifts, a guide track is mounted on the stair. Users are carried up or down in
a seated position by means of an electric drive. There are two basic kinds of stairway lift – for
straight or curved stairs. Curved stairway lifts are always custom-built designs. This is where
our particular expertise lies. Using special bending machines we manufacture the track
precisely in accordance with the building’s structural requirements. The stairway lift can be
mounted on the inside or outside of the stairway. If space is limited, the entire lift including
armrest and footrest can be folded. In addition to an upholstered seat the stairway lift has
robust height-adjustable armrests and footrests. The seat has a special swivel mechanism to
allow users to get on and off safely. With its innovative, space-saving single-tube system,
ThyssenKrupp Elevator is technology leader in this area.
The platform lift consists of a rear wall and a folding platform floor which allows a
wheelchair user and an accompanying person to negotiate a stairway. The wheelchair is
rolled onto the platform and secured by bars. The control system is located in the rear wall.
These lifts represent a user-friendly solution for both indoors and outdoors. The platform lift
can either use an existing stairway for a track or can be installed in a separate shaft for vertical transportation. This solution is frequently used for short ride heights (up to two meters)
or when there is not enough space for an elevator. A general distinction is made between
inclined lifts for straight or curved stairways, and vertical lifts. Platform lifts can be built with
either wheelchair or standing platforms. This fiscal year the Accessibility business unit
successfully completed the development of a space-saving platform lift which is expected to
result in significant sales growth in the coming years.
Home elevators are small, compact elevators which are fitted in private homes and
serve the purpose of user convenience. A full-fledged elevator can be installed for the price
of a luxury fitted kitchen. This newly developed product has already proved highly popular in
North America. The home elevator is a good example of joint development work with the
Elevator product unit and the use of synergies within the Elevator segment.
A market with great future potential.
The Accessibility business unit supports the mobility of older and disabled persons both
in the home and in public places. It also offers solutions for people wanting even more
convenience in their homes. ThyssenKrupp Elevator offers a full range of products meeting
the everyday needs of disabled persons.
With production sites in the Netherlands, the UK, Sweden and the USA, as well as a
global distribution network, the Accessibility business unit is able to meet local requirements
in a customer-friendly way. For example, a stairway lift can be installed in just five hours. In
individual national markets, we have established brands such as Flow and LEV which meet
local customer wishes and building requirements.
The Accessibility business unit has far from exhausted its market potential. In many
cases, older people hesitate too long in improving mobility and convenience in their own
home. The sector still has a lot of work to do.
The product structures in Europe and the USA show that the stairway lift is still the most
important product on the market.
Market figures (in units) for Europe – 2001/2002
Home elevators 3% (2,250)
Platform lifts 12% (8,576)
74,167
Stairway lifts 85% (63,341)
However the growth of the home elevator in the USA shows what unsuspected potential
may lie in other regions. Based on our high-quality product line and efficient manufacturing
setup, we look to the future with great optimism. Our vision: “No-one delivers faster!”
Market figures (in units) for North America – 2001/2002
Home elevators 18% (5,920)
Platform lifts 20% (6,400)
Stairway lifts 62% (19,900)
32,220
40/41
EMPLOYEES
Global growth and service create new requirements
As part of the ThyssenKrupp Elevator strategy, the internationalization of our service operations was continued, above all in Latin
America, Asia and the Middle East. This is being supported by
HR measures. Integrating employees of acquired businesses into the
ThyssenKrupp Elevator world, developing global training modules for
the field organization as well as an international management
personnel policy are important success factors.
On September 30, 2002 the companies of ThyssenKrupp Elevator had a total of 28,768
employees, 267 or one percent more than a year earlier. The workforce increased by 687 as a
result of acquisitions and the integration of newly consolidated companies in Latin America,
Turkey and Jordan, and by 753 due to the positive business situation particularly in Spain,
Latin America and China. The transfer of three companies in Spain to other segments of the
ThyssenKrupp Group decreased the workforce by 548, while restructuring of the field organization in the USA and at Accessibility resulted in a total reduction of 625.
84 people were employed at our Headquarters in Düsseldorf on September 30, 2002,
including 22 expatriates, i.e. ThyssenKrupp Elevator AG specialists and managers on assignments abroad.
The workforce of the Germany/Austria/Switzerland business unit increased slightly in the
reporting period.
Headcount increased in growth markets.
The biggest rise in employees was the Spain/Portugal/Latin America business unit, mainly
due to the acquisition of Kone South America and the integration of these operations in Brazil
and Venezuela.
Due to the difficult economic situation in the USA last fiscal year the headcount at the
North America/Australia business unit decreased by 484. New equipment business declined as
a result of the weak economic picture, and this was reflected in the field organization in the USA.
In the Other Countries business unit, the growth in the workforce reflected an expansion in
activities and increased orders in China. This and the integration of newly consolidated companies such as Jordan Lift and Cranes in Jordan and the Turkish company Thyssen Asansör ve
Yürüyen Merdiven resulted in a total increase of 305 in the business unit’s workforce.
“Our almost thirty thousand-strong workforce takes
in a broad range of nationalities. Each of our employees is an expert in his or her field and channels this
expertise into the success of the company. So we
have every confidence that with this team we can
achieve even more.”
42/43
Employees
The establishment of our headquarters organization in Düsseldorf was largely completed
in the reporting period with the filling of positions in the Technical Coordination and Communication & Marketing functions.
Around 40 percent of our global workforce was engaged in the service area last year. The
Elevator segment generated approximately 50 percent of its sales with the maintenance and
repair of traction and hydraulic elevators, escalators and moving walks, platform and stairway
lifts, and passenger boarding bridges. A customer-focused sales strategy for maintenance and
repairs, process optimization in the modernization business and the development of global
training modules for our field staff are of central importance. Skilled and committed employees
are essential to strengthening the segment’s competitiveness. Strategy implementation is
supported by staff and management development based on segment-wide transparency in
terms of competencies, performance and potential of key executives and future management
personnel. The HR activities of ThyssenKrupp Elevator are integrated with the staff development and management personnel policies of the Group.
On September 30, 2002 the geographical breakdown of our workforce was as follows:
Worldwide presence of ThyssenKrupp Elevator in the following regions
Europe: 14,896
Other countries: 1,215
Americas: 12,657
28,768
The majority of our employees are in Europe. We currently have 23 production sites in
North and Latin America, Europe and Asia and more than 800 branches and bases worldwide.
A tight network of branches and bases is necessary to meet specific customer requirements. Customized products for department stores, residential buildings, hospitals, office
buildings, etc. require specialized training programs for field staff and fitters.
Our management personnel policy is based on the principle that local business should be
conducted by local managers who know the culture, language and people of the country and
can best represent our company there. In addition to local specialists and managers we also
deploy ‘expatriates’ around the world, who support local staff and help reconcile the requirements of headquarters, the business units and the ThyssenKrupp Group with the specific needs
of the respective country.
This review of the past fiscal year shows that we mastered a range of important
challenges. A further challenge in the current fiscal year 2002/2003 is the continuing internationalization of our company.
44/45
RESEARCH AND
DEVELOPMENT
Organizational separation of research and development
In the current fiscal year ThyssenKrupp Elevator has begun to
separate its research and development activities. We understand
research as looking toward the future and beyond the horizons of our
business in order to develop new ideas and technologies. Due to the
uncertainties involved in launching any research project, the goals of
research cannot always be stated exactly. We regard development as
work carried out on products, generally aimed at specific goals. We
have intensively pursued both forms of creative activity for many
years.
Against the background of ever faster technological change on our markets we have set
up two locationally and organizationally separate research centers to carry out research under
optimum conditions away from the demands of day-to-day business. The two sites offer ideal
research conditions: Sophie-Antipolis, the French high-tech center near Nice, and San Diego in
California, the most innovative state in the USA. Development is pursued at our production
plants, while research is now freer and independent.
TWIN: Two cabs. One shaft. One quantum leap.
The name TWIN refers to the fact that in the TWIN system two cabs run independently of
one another in one elevator shaft. Although the first patent for an elevator with two cabs in one
shaft was registered back in 1931, ThyssenKrupp Elevator is the first company in the world to
turn this vision into reality.
The new technology works as follows: Two cabs are arranged one above the other in a
shaft and use the same guide tracks and the same shaft doors. The two cabs in the TWIN
system are not connected and can travel independently to different floors. Each elevator has
its own traction drive and its own counterweight. One essential part of the TWIN system is the
Destination Selection Control (DSC) system developed by ThyssenKrupp Elevator, which
allocates the calls intelligently. A new, four-stage safety concept prevents the two cabs from
colliding.
“As of this year, our highly qualified researchers can
go about their work free from the shackles of day-today business – ideal conditions for working on tomorrow’s technology. And their visions deliver concrete
results which have already won worldwide acclaim. So
we have every confidence that our innovations will
continue to shape the industry in the future.”
46/47
Research and development
Global marketing of the system can now go ahead after the first TWIN installation was
approved by the TÜV inspectorate in December 2002. It was installed as part of a modernization project in a building owned by Stuttgart University. The existing group of 6 elevators could
no longer cope with increasing traffic. As part of the modernization, a TWIN system was
installed.
The TWIN is suitable for buildings with rises upwards of 50 meters, both for the modernization of existing installations – like at Stuttgart University – and for the new equipment
market. Compared with the conventional solution – one elevator cab per shaft – one TWIN in a
group of four elevators can increase carrying capacity in existing shafts by approx. 40 percent
or reduce space needs by 25 percent, i.e. one complete shaft. In older buildings the no longer
needed shaft can be put to other uses, e.g. services (air conditioning, cables, etc.), with no
reduction in carrying capacity. In new buildings, the elimination of a shaft can reduce building
volume or increase the amount of useful (rentable) space available.
ISIS: the machine room-less elevator.
The ISIS project, named after the Egyptian sun
goddess, was set up to investigate ways of adapting
machine room-less elevator technology for the North
American market and develop a low-cost traction
elevator to penetrate a market currently dominated by
hydraulic excavators.
Traction elevators without a machine room offer
customers considerable advantages. The elimination
of the machine room reduces construction costs and
increases architectural flexibility. Compared with
hydraulic excavators, ride quality is higher and energy
consumption is lower. ThyssenKrupp Elevator has been selling machine room-less elevators for
around five years, and so it was time to review the technology and develop new concepts.
This open approach to the topic of machine room-less elevators resulted in a concept
which is remarkable for its simplicity. Logical analysis of the overall system led to the integration of components which previously had always been regarded as separate. In addition, new
technologies were used, making it possible to achieve high levels of reliability, robustness and
elegance at very favorable cost. In the meantime the first ISIS has been installed.
ThyssenKrupp Elevator will continue to develop and introduce innovative concepts to
retain its status as the quality leader on the elevator market.
48/49
ENVIRONMENTAL
PROTECTION
Environmental protection
Environmental protection chiefly concerns the plants of
ThyssenKrupp Elevator as they are responsible for more emissions
and higher energy consumption than the service business. Since
ThyssenKrupp Elevator’s plants are spread all over the world and
therefore face very different environmental conditions, environmental
targets are set on a decentralized basis according to the conditions
prevailing in each country. All the plants pursue ambitious goals
without losing sight of the many small steps that can be taken to
benefit the environment.
North America
The Middleton/Tennessee plant achieved significant improvements in the paint shop. An
enhanced filter system reduced the level of particles released into the atmosphere and considerably cut energy consumption. The use of new solvents and paints lowered the level of volatile
organic emissions. All waste paints and solvents are sent to a specialist recycling company
selected according to environmental criteria. Other key issues were the reduction of energy and
water consumption. Water usage fell from approx. 15 million liters to approx. six million liters.
Spain
One particular focus of environmental management at the Madrid plant was packaging.
Extensive new measures reduced packaging weight by around 26 percent – the equivalent of
some 8,000 trees. The share of recycled packaging was also considerably increased.
In addition, the program introduced several years ago to reduce environmentally harmful
waste was continued with remarkable success: The volume for each elevator produced
decreased by 28 percent. Over a five-year period, a total reduction of 69 percent has thus been
achieved.
Germany
The Neuhausen plant installed a fluid management system for the procurement, monitoring and maintenance of oils and lubricants for the machine tools, which not only enhances staff
health protection, but also increases the service life of the fluids.
The Hamburg plant improved the environmental properties of its escalator products. For
example, the introduction of maintenance-free chains eliminates the need for waste oil disposal
throughout the service life of the escalator. In addition, liquid-tight truss weld seams prevent
water pollutant leakage.
In the production plant, solvent emissions were halved following the start-up of a powder
painting line. Operating on a closed-loop water cycle, this new facility and an existing painting
line produce no wastewater.
France
The Angers plant is preparing for certification to environmental standard ISO 14000 and
expects to achieve this in 2003. The most prominent project in the past fiscal year was the
introduction of a hermetically sealed collection center for waste oils and other industrially
contaminated materials. The center ensures that these materials can be treated in accordance
with environmental requirements as quickly as possible before being collected by the corresponding disposal companies.
As these environmental management activities show, ThyssenKrupp Elevator takes its
responsibility seriously. At all locations environmentally friendly, resource-saving production
systems are in place. Considerable success has been achieved in reducing emissions, noise,
water and energy consumption and in waste recycling.
50/51
CUSTOMER ORIENTATION
AND SERVICE
Customer orientation and service
Today customers increasingly expect predicted downtime to be
met even in the event of unforeseen operating problems and maintenance work. To allow cost savings while improving service quality,
ThyssenKrupp Elevator developed its own remote monitoring systems
which not only trigger an emergency call when someone is trapped in
an elevator but also monitor core functions of the elevator itself and
identify potential defects at an early stage.
52/53
Customer orientation and service
Since maintenance intensity is dependent on operating cycles, the number of motor
starts, door movements and hundreds of other details are monitored. As part of this preventive
maintenance approach, parts are replaced before a malfunction can occur.
At some locations, ThyssenKrupp Elevator offers a special service in which key components are monitored by minute cameras linked via the internet to the surveillance center. As a
result, problems can be solved before the customer even notices there is anything wrong.
ThyssenKrupp Elevator’s goal is to furnish as many customers as possible with long-term
guarantees in the framework of full service agreements. The annual fee covers the maintenance and replacement of all functional components, motors, cables, push-buttons, drives and
computer control components. Constant high-quality availability and thus constant product
improvement are guaranteed for this period. ThyssenKrupp Elevator provides round-the-clock
services, 365 days a year.
Innovative tools are used to shorten processing times and enhance the efficiency of our
service engineers. ThyssenKrupp Elevator North America has equipped some 3,000 service
staff with Personal Data Assistants (PDA). Also known as handheld computers or palmtops,
these PDAs are used in elevator maintenance among other things to diagnose errors, order
spare parts and record working hours. For diagnosis purposes, the PDA is directly connected to
the central elevator control system. Information about errors and damage appears on the unit’s
display. This project is both innovative and effective. Via a mobile telephone, the palmtops can
exchange data directly with the computers at ThyssenKrupp Elevator’s branches. Data such as
hours worked can be fed straight to the central book-keeping system and automatically
processed. The system can identify individual elevators via a barcode.
On the basis of the information on individual elevators collected by the central databases
of ThyssenKrupp Elevator, an up-to-date, detailed service plan is automatically generated. This
is transmitted to the PDA, giving the service engineer step-by-step instructions on how to
proceed.
In America and some other countries, ThyssenKrupp Elevator also services equipment
from other manufacturers on request. For this purpose ThyssenKrupp Elevator has set up a
National Technical Customer Services Center in Dallas, Texas. The specialists there provide
specific equipment support, service manuals and technician assistance and training. If necessary, technicians can send data to the National Technical Customer Services Center via their
mobile telephones and obtain real-time support.
In escalators, too, ThyssenKrupp Elevator has harnessed the potential of the internet to
significantly improve the cost-efficiency and serviceability of escalators with the introduction of
the “e-escalator”. An innovative bus system enables information from safety and monitoring
sensors to be retrieved via a single bus cable. If, for example, an escalator is out of operation
because a passenger has pressed the emergency button by mistake, the system recognizes
this and the escalator is switched back on via remote control. This saves unnecessary delays
involved in waiting for a service engineer to arrive. This new technology is factory-integrated in
all of our new-generation escalators, making these pioneering models the safest in the world.
ThyssenKrupp Elevator is constantly expanding its service portfolio and uses innovative
tools and premium quality services to maximize customer satisfaction.
54/55
CAPITAL
EXPENDITURES
ThyssenKrupp Elevator capital expenditures
Investment at ThyssenKrupp Elevator has focused mainly
on company acquisitions in recent years. Spending on plant and
equipment, by contrast, has remained largely constant. Following
substantial financial investment in previous years, spending in the
2001/2002 fiscal year was modest. The €86 million capital
expenditure broke down as follows: intangible assets (e.g. service
contract packages) €41 million, property, plant and equipment
€42 million and financial assets €3 million.
The Angers/France plant of Thyssen Ascenseurs invested in a new laser center to improve
quality in cab production.
At the Gratkorn/Austria plant investment focused on improving production processes.
A punch/nibbler laser unit was installed to enhance efficiency in steel sheet processing.
To enable us to participate fully in the market growth in Latin America, capacity was
expanded. A center for the production of conventional and machine room-less elevators was
established in Porto Alegre/Brazil.
At the Hamburg plant of ThyssenKrupp Fahrtreppen a new powder coating line went into
operation.
ThyssenKrupp Norte in Spain also further optimized its escalator production facilities.
A new balustrade assembly line permits considerable savings in the assembly of escalators.
In the North American field organization a new computer system was implemented to
improve the processing of receivables. As a result, outstanding payables and bad debt losses
were reduced.
As well as upgrades to our production facilities, our investment activities focus on the
acquisition of service contract packages. These contribute in particular to the expansion and
optimization of our service portfolio.
56/57
Report by the Supervisory Board
Report by the Supervisory Board
ThyssenKrupp Elevator AG has a Supervisory Board in accordance with the provisions of the
1976 Codetermination Act. In accordance with the Articles of Association, the Supervisory Board
is composed of 20 members.
In the reporting period the Supervisory Board held four regular meetings and one extraordinary meeting. In addition, meetings of the Personnel Committee and Accounting and Finance
Committee were held.
During the past fiscal year Mr. Sigfrid Tritthart succeeded Mr. Jürgen Rossberg as shareholder representative on the board. The previous Supervisory Board chairman, Dr. Hans-Erich
Forster, resigned as chairman and member of the Supervisory Board at the end of the fiscal
year. The Supervisory Board elected Prof. Dr. Eckhard Rohkamm as its new chairman effective
October 1, 2002.
With effect from October 1, 2002 the Supervisory Board elected Dr. Werner Ende as a
member of the Executive Board and HR director to succeed Dr. Horst Neumann. In addition, Dr.
Joachim Panek was appointed to the Executive Board effective January 1, 2003. Dr. Panek will
initially be a deputy member of the Executive Board until June 30, 2003.
The Executive Board informed the Supervisory Board in detail on the business development
and economic situation of the company and the individual business units. In addition, the chairman of the Supervisory Board was kept informed in regular individual meetings with the Executive
Board.
At ThyssenKrupp Elevator AG the functions and instruments necessary for the early recognition of risks are installed in the competent corporate departments. In cooperation with the organizations existing in the business units, these support the Executive Board and Supervisory Board
of ThyssenKrupp Elevator AG in the performance of their control functions.
The financial statements for the 2001/2002 fiscal year together with the management report
including the book-keeping were audited by KPMG Deutsche Treuhandgesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft, Stuttgart. No objections were raised. The financial
statements for the 2001/2002 fiscal year, the management report and the auditor’s report bearing an unqualified audit opinion were distributed to the Supervisory Board.
The auditor took part in the discussion of the financial statements and the management
report in the meeting of the Accounting and Finance Committee on December 6, 2002 and was
available to provide supplementary information.
The Supervisory Board approves the audit opinion on the financial statements; on the basis
of its own examination it raises no objections.
The Supervisory Board expresses thanks and recognition to the Executive Board and all
employees, company managements and works councils for their work.
Düsseldorf, December 2002
The Supervisory Board
Yours,
Prof. Dr. Eckhard Rohkamm
Chairman
Members of the Supervisory Board
Members of the Supervisory Board
In the year under review, the Supervisory
Adrián Piera Jiménez, Madrid,
Board comprised the following members:
attorney at law
Dr. Hans-Erich Forster, Ratingen,
Gerd Kappelhoff, Witten,
member of the Executive Board of
trade union secretary, IG Metall, Düsseldorf
ThyssenKrupp AG and Chairman of the
Executive Board of ThyssenKrupp
Dr. Herbert Lütkestratkötter, Frankfurt/Main,
Materials AG (until September 30, 2002;
member of the Executive Board of
Chairman until September 30, 2002)
Philipp Holzmann AG
Prof. Dr. Eckhard Rohkamm, Mülheim/Ruhr,
Dr. Ulrich Middelmann, Bochum,
member of the Executive Board of
Vice Chairman of the Executive Board of
ThyssenKrupp AG and Chairman of the
ThyssenKrupp AG and Chairman of the
Executive Board of ThyssenKrupp
Executive Board of ThyssenKrupp Steel AG
Technologies AG
(Chairman since October 1, 2002)
Albert S. Nagy, San Juan Capistrano,
California, entrepreneur
Benno Eberl, Stuttgart,
trade union secretary, IG Metall, Stuttgart
Klaus Neuberger, Stuttgart,
(Vice Chairman)
fitter
Dr. Hermann Elmering, Tegernsee,
Bernd Rauch, Berg,
management consultant
Chairman of the Supervisory Board of
Bovis Lend Lease l´RW AG
Wolfgang Fischer, Düren,
electrician
Assessor Jürgen Rossberg, Essen,
member of the Executive Board of
Josef Forkl, Aichtal-Aich,
ThyssenKrupp AG
industrial clerk/industrial specialist
(until December 31, 2001)
Harald Gedike, Hamburg,
Peter Schlösser, Hornburg,
assembly foreman
elevator assembly operator
Dirk Grosse-Wördemann, Frankfurt/Main,
Dipl.-Ing. Sigfrid Tritthart, Innsbruck,
Management Board Chairman of
managing director of Achammer,
Vivico Management GmbH
Tritthart & Partner
(from February 26, 2002)
Michael Hofmann, Coswig,
elevator assembly operator
Bert Thierron, Frankfurt/Main,
trade union secretary, IG Metall, Frankfurt/Main
Klaus Ix, Siek,
fitter
58/59
ThyssenKrupp Elevator Management
ThyssenKrupp Elevator Management
(as of January 1, 2003)
Executive Board of
ThyssenKrupp Elevator AG
Gary Elliott,
Dr. Werner Ende, Executive
Executive Board Chairman
Board member and labor director
Hermann Poppe,
Dr. Joachim Panek, deputy
Executive Board member
member of the Executive Board
Executive Committee
ThyssenKrupp Elevator AG
José Luis Alvarez Margaride
Dr. Clemens Kolbe
John Brant
Dr. Joachim Panek
Gary Elliott
Hermann Poppe
Dr. Werner Ende
Peter Gendelmeyer
Heads of corporate departments
at ThyssenKrupp Elevator AG
Business unit
North America/Australia
Anne-Marie Beth-von der Warth
John Brant
Dr. Peter Buttmann
Dave Engelhardt
Dr. Jörg Horney
Rich Hussey
Dr. Rembert Horstmann
Barry Pletch
Hartmut Prahl
Rory Smith
Wolfgang Witte
Business unit
Germany/Austria/Switzerland
Business unit
Other Countries
Dr. Clemens Kolbe
Eric Jones (Northern Europe)
Rolf H. Meyer
Helmut Müller (Asia)
Martin Rosik
Jacek Luzar (Eastern Europe)
Dr. Michael Währisch
Kristina Sawalha, Iskandar Sawalha
(Middle East)
Business unit
France/Benelux
Business unit
Accessibility
Peter Gendelmeyer
Christian Fröhlich
Alain Béguin
Stephane Krause
Business unit
Spain/Portugal/Latin America
Business unit
Passenger Boarding Bridges
José Luis Alvarez Margaride
José Luis Alvarez Margaride
Ataúlfo Arróspide Muniz
Javier del Pozo Portillo
Emilio Fernandez Fernandez
Ramón Sotomayor
Javier del Pozo Portillo
Jésus Sanjurjo González
Miguel Angel Valverde Valverde
Manuel Ventura Ventura
60/61
Major subsidiaries and shareholdings
Major subsidiaries and shareholdings
(as of September 30, 2002)
Germany/Austria/Switzerland business unit
ThyssenKrupp Aufzüge GmbH, Neuhausen a.d.F., Germany
Thyssen Aufzüge Stuttgart GmbH, Neuhausen a.d.F., Germany
Thyssen Aufzüge München GmbH, Feldkirchen, Germany
Thyssen Aufzüge Frankfurt GmbH, Frankfurt a.M., Germany
Thyssen Aufzüge Düsseldorf GmbH, Düsseldorf, Germany
Thyssen Aufzüge Hamburg GmbH, Hamburg, Germany
Thyssen Aufzüge Sachsen GmbH, Boehlitz-Ehrenberg, Germany
Thyssen Aufzüge Berlin GmbH, Berlin, Germany
Thyssen Aufzugswerke GmbH, Neuhausen a.d.F., Germany
ThyssenKrupp Fahrtreppen GmbH, Hamburg, Germany
ThyssenKrupp Aufzüge Ges.m.b.H., Vienna, Austria
ThyssenKrupp Aufzüge AG, Rümlang, Switzerland
Group shareholding
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
99.50
100.00
100.00
100.00
France/Benelux business unit
ThyssenKrupp Ascenseurs Holding S.A.S., Puteaux, France
Thyssen Ascenseurs S.A.S., Angers, France
ThyssenKrupp Elevator Manufacturing France S.A.S., Angers, France
Group shareholding
100.00
99.99
100.00
Thyssen Ascenseurs Luxembourg S.a.r.l., Luxembourg
Thyssen Liften Ascenseurs S.A./N.V., Brussels, Belgium
ThyssenKrupp Liften BV, Krimpen a.d.I, Netherlands
100.00
99.96
100.00
Spain/Portugal/Latin America business unit
ThyssenKrupp Elevadores S.A. (E), Madrid, Spain
ThyssenKrupp Eletec International S.A., Madrid, Spain
ThyssenKrupp Norte S.A., Mieres/Oviedo, Spain
ThyssenKrupp Servicios Corporativos S.A., Madrid, Spain
ThyssenKrupp Elevadores S.A., Lisbon, Portugal
ThyssenKrupp Elevadores S.A., Buenos Aires, Argentina
ThyssenKrupp Elevadores S.A. de C.V., Mexico City, Mexico
ThyssenKrupp Elevadores S.A., Santiago de Chile, Chile
ThyssenKrupp Elevadores S.A.C., Lima, Peru
ThyssenKrupp Elevadores S.A., Guatemala City, Guatemala
ThyssenKrupp Elevadores S.A., Bogota, Colombia
ThyssenKrupp Elevadores S.A., Sao Paulo, Brazil
ThyssenKrupp Elevadores S.R.L., Asunción, Paraguay
ThyssenKrupp Elevadores S.R.L., Montevideo, Uruguay
ThyssenKrupp Elevadores C.A., Panama City, Panama
ThyssenKrupp Elevadores C.A., Caracas, Venezuela
Group shareholding
99.94
74.00
66.70
100.00
100.00
99.80
99.40
98.84
98.21
90.00
80.00
99.68
99.90
95.00
100.00
100.00
North America/Australia business unit
Thyssen Elevator Ltd., Toronto, Canada
Ascenseurs Thyssen Montenay Ltd., Montreal, Canada
Northern Elevator Ltd., Scarborough (Ontario), Canada
Thyssen Lifts Pacific Pty. Ltd., Spring Hills, Australia
ThyssenKrupp Elevator Queensland Pty. Ltd., Spring Hills, Australia
ThyssenKrupp Elevator Australia Pty. Ltd., Surry Hills, Australia
ThyssenKrupp Elevator Holding Corp., Whittier/California, USA
ThyssenKrupp USA Commercial Services Inc., Whittier/California, USA
ThyssenKrupp Elevator Corp., Horn Lake/Mississippi, USA
Group shareholding
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
ThyssenKrupp Elevator Manufacturing Inc., Collierville/Tennessee, USA
ThyssenKrupp Elevator Inc., San Juan, Puerto Rico
Other Countries business unit
ThyssenKrupp Elevator OOO., Moscow, Russia
ThyssenKrupp Elevator d.o.o., Zagreb, Croatia
Thyssen Vytahy s.r.o., Bratislava, Slovakia
Thyssen Vytahy s.r.o., Prague, Czech Republic
Thyssen Lift Kft, Budapest, Hungary
Thyssen Lift Service Sp. Z.o.o., Warsaw, Poland
ThyssenKrupp Jolift MSG Co. W.L.L., Amman, Jordan
Thyssen Lifts & Escalators (U.A.E.) L.L.C., Dubai, United Arab Emirates
Thyssen Asansör ve Yürüyen Merdiven Sa. Tic. A.S., Istanbul, Turkey
Thyssen Lifts & Escalators Ltd., Cairo, Egypt
Thyssen Aufzüge Ltd., Nottingham, United Kingdom
Thyssen Lifts and Escalators Ltd., Nottingham, United Kingdom
Thyssen Elevator Co. Ltd., Shanghai, China
ThyssenKrupp Elevator & Escalator (Shanghai) Co. Ltd., Shanghai, China
ThyssenKrupp Elevators (Singapore) Pte. Ltd., Singapore
Thyssen Elevator Asia Pacific Co. Ltd., Bangkok, Thailand
ThyssenKrupp Elevator Malaysia Sdn. Bhd., Kuala Lumpur, Malaysia
Thyssen Lifts (S.A.) (Pty.) Ltd., Johannesburg, South Africa
ThyssenKrupp Ascensori, S.r.l., Milan, Italy
Thyssen Hissi OY, Helsinki, Finland
Thyssen Rulletrapper A/S, Oslo, Norway
Thyssen Elevator A/S, Oslo, Norway
Thyssen Aufzüge Norge A/S, Oslo, Norway
Thyssen Elevator AB, Stockholm, Sweden
Thyssen Hiss AB, Stockholm, Sweden
Thyssen Elevator A/S, Copenhagen, Denmark
100.00
100.00
Group shareholding
100.00
100.00
100.00
100.00
100.00
97.48
51.00
49.00
51.00
75.00
100.00
100.00
80.00
100.00
100.00
99.99
100.00
75.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
Accessibility business unit
Thyssen Treppenlifte GmbH, Lemgo, Germany
ThyssenKrupp Monolift N.V., Ghent, Belgium
ThyssenKrupp Monolift S.A.S., Vanves, France
ThyssenKrupp Accessibility B.V., Krimpen a.d.I., Netherlands
Thyssen Monolift AB, Järfalla, Sweden
Thyssen Access Corp., Grandview, USA
Thyssen Stairlifts Ltd., Nottingham, United Kingdom
Thyssen De Reus B.V., Krimpen a.d.I., Netherlands
ThyssenKrupp Monoliften, Netherlands
Group shareholding
100.00
100.00
99.76
100.00
100.00
100.00
75.00
100.00
100.00
Passenger Boarding Bridges business unit
Thyssen Henschel Airport Systems GmbH, Kassel, Germany
Thyssen Henschel S.A., Mieres (Oviedo), Spain
Thyssen Stearns Inc., Fort Worth/Texas, USA
Thyssen Henschel Service Ltd., Rochford, United Kingdom
Group shareholding
100.00
100.00
100.00
100.00
62
Contact
Contact
ThyssenKrupp Elevator
Postal address:
ThyssenKrupp Elevator AG
August-Thyssen-Strasse 1
40211 Düsseldorf
Germany
Internet: www.thyssenkrupp-elevator.com
This report is available in German and English; both versions can be downloaded from the
internet.
To obtain further copies of the report, please contact:
Dr. Rembert Horstmann
Tel.: +49 (0) 211 824 – 3 68 37
Fax: +49 (0) 211 824 – 3 68 39
E-Mail: [email protected]
TK_Elevator_Titel (GB)
21.05.2003
11:41 Uhr
Seite 1
Annual Report 2001/2002
02
Key figures
ThyssenKrupp Elevator key figures
million €
million €
2000/2001
2001/2002
BU Germany/Austria/Switzerland
583
552
BU France/Benelux
374
384
BU Spain/Portugal/Latin America
518
497
1,731
1,676
249
313
62
78
Sales
BU North America/Australia
BU Other Countries
BU Passenger Boarding Bridges
110
108
Consolidation
(112)
(108)
Total sales
3,515
3, 500
EBIT
357
366
EBT
276
317
4,403
4,404
Abroad
24,098
24,364
Total
28,501
28,768
BU Accessibility
Earnings
Employees
ThyssenKrupp Elevator AG
August-Thyssen-Strasse 1
40211 Düsseldorf
Germany
Tel. +49 (0) 211 824 – 3 68 37
Fax. +49 (0) 211 824 – 3 68 39
www.thyssenkrupp-elevator.com
Annual Report 2001/2002
Germany
TK Elevator