CMHC BEHAVIOURAL COMPETENCY DICTIONARY The following dictionary is intended to provide you with more information on CMHC’s behavioural competencies. Each competency is defined in general terms and intended to cover a wide range of jobs. Core Corporate Behaviours  Client Focus  Entrepreneurial / Innovation  Valuing and Respecting Individuals Client Focus: Builds and maintains client relationships through a comprehensive understanding of client needs, priorities and objectives, providing excellent service and world‐class products. Entrepreneurial / Innovation: Operates in a business‐like manner, seeking new opportunities, making effective decisions and taking responsible risks to improve individual and organizational performance. Valuing and Respecting Individuals: Values, respects and utilizes the different ideas, experiences, competencies, backgrounds, lifestyles, sexual orientation and work styles that individuals bring to contribute to CMHC's business success and organizational culture. Additional Corporate Behaviours
 Analytical Thinking  Focus on Results  Coaching and Feedback  Forward / Strategic Thinking  Commitment to Official Languages  Learning and Growth  Communication (Presenting and  Managing Change and Transition Influencing)  Maximizing Quality  Consensus Building  Open‐mindedness / Listening  Decisiveness  Organizational Know‐how and Awareness  Developing Others  Political and Cultural Sensitivity  Effective Leadership  Project Management  Efficiency  Relationship Building  Flexibility  Teamwork Analytical Thinking: Brings a wide range of considerations and perspectives to issues, analyzing a variety of information to make logical, well‐reasoned and effective decisions. Coaching and Feedback: Coaches individuals and teams in the pursuit of high performance goals. CMHC BEHAVIOURAL COMPETENCY DICTIONARY Commitment to Official Languages: To respect English and French as the official languages of Canada and to ensure the quality of status and equal rights and privileges as to their use within the Corporation. Communication (Presenting and Influencing): Presents information clearly and effectively; influencing or persuading others in positive and negative circumstances; expressing self well in group or one‐on‐one conversation. Consensus Building: Brings others together in setting goals, solving problems and making decisions in order to reach common agreement without causing resentment. Decisiveness: Making sound decisions using appropriate, available information within an optimal time‐
frame, often in ambiguous and changing situations. Developing Others: Creates an environment that ensures individuals are given every opportunity to grow and perform to their potential. Effective Leadership: Provides a clear sense of purpose and a vision of the future to energize and focus people on achieving goals and organizational success; acts as a role model and behaves in accordance with personal and CMHC values. Efficiency: Finds new ways to accomplish the most within the available time and organizing resources to achieve the desired goals; making sure that work is of high quality. Flexibility: Adapts positively and productively to regular changes in the workplace, accepting new challenges and turning them into successes. Focus on Results: Develops organizational and/or individual objectives to focus activities on achieving or exceeding high‐quality results. Forward / Strategic Thinking: Conceptualizes and anticipates future events in order to plan business objectives and strategic direction. Learning and Growth: Welcomes opportunities to develop self through formal and informal training and provides support and appropriate resources to staff to personally and professionally develop. Managing Change and Transition: Recognizes and anticipates changes in the internal and/or external environment. Responds positively, adapting promptly to maximize business opportunities and overcome operational roadblocks. Maximizing Quality: Focuses efforts on maximizing quality and consistently improving the standard of products and services in order to meet or exceed client needs. 2 CMHC BEHAVIOURAL COMPETENCY DICTIONARY Open‐mindedness / Listening: Actively listens to others, remaining open‐minded and flexible when presented with different perspectives and new information. Organizational Know‐how and Awareness: Using personal awareness of CMHC and its people to get things done. Using awareness of the organization's support systems and the market to advance CMHC's strategy and market share. Political and Cultural Sensitivity: Recognizes and respects various interests and potentially conflicting views while supporting CMHC's business objectives. Project Management: Plans, manages and follows through to ensure the logical flow and timely completion of activities that deliver work results. Anticipates potential obstacles and builds plans to overcome them in advance. Relationship Building: Develops and maintains strong relationships with key clients (internal and external) and identifies whose co‐operation is important to present and/or future business success. Teamwork: Works effectively with others to achieve common goals.
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