What You Can't See Can Hurt You!
Nobody likes surprises, especially in the middle of an excava on project or a backyard addi on. With many services buried,
digging without first finding out what might be underground can lead to serious injury and costly, some mes dangerous, repairs.
Ontario One Call is designed so residents and contractors have a single point of contact to determine what is buried on their
property or construc on site before they start digging. It could be gas lines, cable and telephone services, water and sewer lines, or
electrical feeders.
“It really is just one call,” said Roy Rogers, Opera ons Manager for Midland PUC. “Every me someone is
breaking ground, even if it's just for a garden or fence post, they need to contact Ontario One Call.”
The Ontario One Call centre is a free service and is open 24 hours per day with locates guaranteed to be
completed in five business days. Requests can be made online or by telephone. Once Ontario One Call receives a
locate request, it sends out no fica ons to the respec ve service providers. Representa ves will visit the property
within five days and leave flag and/or paint markings to indicate where the services are located along with a sketch
of services in the area of work requested.
“This is all about public safety,” said Rogers. A serious safety issue may result if the tools used to clear a
sewer service line damage a natural gas line and cause a leak, or if an electrical feeder is severed resul ng in loss of
For a free underground locate, visit :
power to homes and businesses.
www.on1call.com or
The number of locate requests vary with the season and it is important to call ahead. “We get very busy in
Call 1-800-400-2255 or Fax 1-800-400-8876
the spring,” said Rogers. “Project planners need to call ahead so they don't have equipment and personnel wai ng
for locates or worse, go ahead without the proper informa on.”
Ontario One Call was established in 1996 and became a not-for-profit organiza on in 2011. They have
grown extensively since then with most service providers legislated to be part of the program. As of June 1,
municipali es will also be required to join.
A mark of the Province of Ontario protected under
Canadian trade-mark law. Used under sublicence.
Marque de la province de l'Ontario protégée par la
législation canadienne sur les marques
déposéeset employée en vertu d'une sous-licence.
www.midlandpuc.on.ca
“There's a great deal going on underground,” said Rogers. “With everyone par cipa ng we can ensure the
safety of our residents and prevent accidents that can interrupt crucial services to Midland consumers.”