Table of Content
About the Mail Service Center & MUSC Postal Store .……..…..1
(Zip code, mail stop code (MSC), Organization, function and services)
Receiving and Distribution Schedules…..……………………….….7
Basic Mail Preparation & Addressing.………………………………..9
Address Management Services………………………………………14
Understanding Non Profit Mailing ………………………………….14
Mail Piece Design and Postal Rates ………………………………..17
Direct Mailing Services ………………………………………………..19
Managing MUSC Postal Permit Accounts………………………...21
MUSC Direct Mail & Postal request work order………….……..22
FREQUENTLY ASKED QUESTIONS………………………………......24
MSC Delivery locations …..……………………………………………27
Mail Center Reality……………………………………………………...32
Direct mail preparation Flyer …………………………………………33
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About the MUSC Mail Service Center: The Medical
University of South Carolina Mail Service Center is
located at 19 Hagood Avenue, Harbor View Tower, Suite
106 in Charleston, South Carolina.
It serves a client
population of over 10K member medical staff, teaching
staff, and support organizations.
Expansion has
enrollments and ambitious development programs have
seen the institution grow from one building in 1913 to a 60+-acre complex, with more than 80
buildings. It is a state-owned academic health center with an annual budget approaching $2 billion
and is the largest medical and research institutions in the state of South Carolina. The Mail Service
Center processes over 5 Million pieces of mail passing through its doors annually.
It is the nucleus
for distributing eye readable forms of information incoming to the institution. The center collects,
and re-distributes academic, business, educational, financial correspondence to more that 175
different locations across the institution. The center also coordinates with the US Postal Services,
commercial vendors, and department liaisons on Postal regulations and requirements. The center
has an annual postage budget exceeding $1.5M that includes approximately $800K annually in
postage. The MUSC Mail Service Center administers outgoing 1st class and standard mail through
business reply and non-profit permits. In addition the Mail Service Center receives and distributes
Interstate Agency Mail (IMS) received from state agencies across the state of South Carolina.
The center manages operational finances, equipment and supply resources related to the University
Mail Service Center operation. We assist Business Managers in planning the annual mail and postage
expenses for fiscal budgeting. We ensure adequate funds available in United States Postal Service
permit and postage accounts and provides monthly records detailing transactions for control &
auditing purposes. The center continuously updates postal services and operations in keeping with
the US Postal Office regulation changes and current technologies to carry out a more efficient
delivery of services to university customers. We confer routinely with United States Postal Services
Customer Representatives to discuss laws and regulations affecting the University mailing.
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MUSC Postal Store
The MUSC Postal Service Center is located at 22 Bee Street, Charleston SC. The Service Center is
designated to operate as “auxiliary “ service within the Medical University of South Carolina and
managed under the Medical University mail Service Center.
The Postal Service Center is a self
supporting activity providing non instructional support in the form of goods and services to students,
and staff upon payment of a specific user charge or fee that is at least equal to the full direct and
indirect cost of providing the goods and services. The general public may also be served incidentally
by some of the services. However, the objective is to service MUSC and its affiliates. As an auxiliary
the Postal Service Center’s primary objective is to be a benefit to the educational, research, and
public service programs on the university campus.
MUSC designated with Unique Zip Code Status of “29425”
The Medical University of South Carolina is designated by the United States Postal Service as a non
Postal Zone. This means that the USPS has assigned MUSC with a Unique Zip code.
A unique ZIP
Code is a ZIP Code which includes only addresses within one specific large entity, for example a
university, air force base or other large mail generating organization.
MUSC is primarily located
within the geographical postal zone of 29403. However, because it has a unique zip code all mail
with the unique zip code of 29425 is delivered to the single MUSC address within the 29403 Postal
zone. That is the central location for the Mail Service center located at 19 Harborview Tower, Suite
106. All mail processed through USPS is delivered to for sorting and delivery.
MUSC Mail Center adopts Mail Stop Code “MSC” to replace PO Box designation
The Mail Service Center began transitioned from using PO Box number to a Mail Stop Code (MSC).
The change allows MUSC to comply with the restricted use policy of the “PO Box” designation to the
United States Postal Services. The new Mail Stop Code is the last three digits of your current PO Box
number. Example: The current designation reads as: “PO Box 250815” and the new designation
would read: “MSC 815”. The transition is 90% complete and we expect that MUSC departments
should be using the MSC code on all letterhead, envelopes, permitted envelopes, and business cards.
Below is an example of the new address format using the MSC designation. The “0” added at the
end of the MSC becomes the + 4 of the zip code used for automated sorting.
Medical University of South Carolina
19 Hagood Avenue, Department of Business Services
MSC 815
Charleston SC 29425-8150
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MUSC Mail Service Center Organizational Structure
The Mail service Center is organized under the Division of Finance and Administration, and is under
the direction of the Business Service Department. The unit provides five major functions: receiving,
sorting, distribution, retail, and address management. The staff has over 100 years of collective
experience providing specialized service to the uniqueness of the MUSC campus.
The center
processes over $1.5M annually in postage and collects and redistributes more than 5 million mail
pieces annually. To perform its function the mail center has state of the art equipment that include:
2 postage machines, 2 electronic scales, related mail processing equipment standard with the USPS,
mail management software and hardware that support transactions and invoice processing.
The
center recently added the ability to perform mail preparation i.e., letter folding, inserting, address
management, CASSS certification, and non profit mailing.
Financial
The Mail Service Center is designated as Service Center. This means the center recovers operational
expenses by equally distributing the operational cost to user departments. Each department
subscribing service is charged an equal portion of the overall operating expense based on cost
accounting standards Fed OMB Circular 21. OMB 21 requires all Institutions receiving Federal Grant
monies must charge all internal users at the same rate for the same level of services or products
purchased under the same circumstances.
Rates are directly aligned with the level of service
provided among internal users.
Billing
Our billing concept considers and understands the institutional arrangement among University
affiliates. The concept takes into account the total amount of sorts assigned to a department and
calculates the cost invoicing each department.
Cost can also be pro-rated and re-calculated to
provide monthly charges as departments are created or terminated.
However, the Mail Service
Center will make mid year adjustments to accommodate changes to cost associated with operating
the center.
Postage is assigned and is a “PAY AS YOU GO” and charged back to individual
department UDAKs.
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Fulfillment Services
The mail Service Center has the ability to provide fulfillment services that support the unique
marketing and business communication goals of the Medical University of South Carolina. Our direct
mailing services solutions allow us to establish a turnkey fulfillment capability that can deliver quality
materials when you need it, on time, and at a competitive price. Our capabilities are based on an
integrated process combining knowledge of mailing and postal operations. The Mail Service Center
industry knowledge and experience makes it un-necessary for university departments to seek
services in kind from sources outside of the MUSC economy. Our internal operations are equipped
with innovative technologies i.e., digital printing, addressing hygiene software, postage on demand,
and Postage automation rates. Collectively we are able to provide quality products and service at or
above customer expectations. We have a strong foundation in MUSC Excellence and have proven
processes and a commitment to customer services. We are your single source provider for mailing,
printing, and fulfillment management. Below are some of the services available.
Direct Mailing and Address management Services
The Mail Service Center is now offering address maintenance with direct mailing service orders. The
software is full-featured and has a remarkably productive mailing software package that features
CASS certification which cleans, standardizes, uses DPV™ to confirm deliverability.
In addition, the
Mail Service Center also offers complete direct mailing services of printing letters, folding and
inserting letters into envelopes, printing validated addresses on envelopes, bar-coding, and Franking
each mail piece to qualify for postage
automation discounts. While not yet equipped to handle
significantly large volumes we are recommending MUSC departments with moderate mailings of 200
pieces or less to take advantage of this new service. Talk with a Mail Service Center Supervisor today.
Mail Service Center Principles:
CONFIDENTIALITY
The Mail Service Center will strictly observe the confidentiality of all mail. Authorized Mail Center
personnel will open mail only when no other means can be used to determine disposition. Mail that
cannot be delivered will be returned unopened to the U.S. Postal Service.
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HIPAA Compliance
The Mail Service Center requires that all departments sending out mail containing patient health
related information ensure that all envelopes are completely sealed before presenting them for
posting. It’s the responsibility of each department to comply with HIPAA requirements as it relates to
the posting and or distribution of patient related information.
Safety and Security
The Mail Service Center protects its employees and secures the mail by:
Identifying threats
Conducting risk assessments
Developing policies
Drafting procedures/best practices
Preparing contingency and continuity plans
Communicating and training staff members
Summary:
From applications and admission packets to tuition
statements and alumni newsletters, the Medical University of South
Carolina sends out thousands of pieces of mail daily. To complicate
matters, the combination of an academic, research, and healthcare
environment make up one of the most transitory groups of people in
the United States. Our experience shows us that address management
tools can help save thousands of dollars in wasted postage and lost
productivity by reducing returned mail and optimizing mailings to achieve postal discounts.
In the
continuing effort to provide more efficient and effective mail delivery service, the Mail Service Center
will continue to seek efficiencies for effective mail delivery and postal services. Whether it’s through
reengineering a process, improving a workflow procedure, or acquiring new equipment the Mail
Service Center is committed to MUSC Excellence.
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Receiving and Distribution Schedules
Incoming US Postal Service mail is retrieved from US Postal Service, East Bay St.
Charleston SC. @
7:30 a.m. each business day.
MUSC Daily Delivery Schedule: Monday through Friday each business day.
Delivery and pick-up at subscriber locations beginning at 9:30 a.m.
Incoming Mail
First Class Mail received from the USPS will be delivered within 4 hours of
receipt (same day delivery). Incoming 2nd and 3rd class mail delivered within 24
hours of receipt.
Internal Campus Mail: Mail designated as campus mail is picked up during
scheduled delivery visits. Campus mail is returned to the central mail center and sorted for next day
delivery typically a 24 hour turn around time.
External Campus Mail: External campus mail is collected and held in the Mail Service Center for
pick up by University Transportation Service (UTS) and department Couriers. In turn, transportation
and department couriers drop off campus mail for outside campus affiliates. The Mail Service Center
dose not provides delivery services to MUSC affiliates in geographically separated locations.
Campus Envelopes
These envelopes are used repeatedly for Inter-Office mailings. Caution should be exercised when
using the Inter-Office envelope, taking care that all previous markings have been crossed out to
ensure proper handling and direction to the intended recipient. The addressee is always to appear on
the last line. Do not address between previous markings.
Agency Mail Service is mail distributed using the state’s Agency Mail Services based out of
Columbia, South Carolina. Agency Mail Services is considered as an internal distribution service for
the state of South Carolina. There is a fee associated with this service. Customers using this service
must attach a unit barcode and indicate “IMS” in the area designated for postage.
All IMS
designated mailings should be in the Mail Service Center by close of business (5 p.m.) for pick up by
state couriers @ 8:p.m
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Outgoing Mail: Outgoing mail is defined as mail being sent outside of MUSC and requires postage
or in-kind processing. MUSC outbound mail is collected at the time of the daily delivery. Mail Service
Center carriers return the outbound mail to our Mail Center where it is processed for same day
delivery to the US Postal Service.
Outgoing mail requiring postage must be presented to the
University Mail Service Center no later than 3:00 p.m. for same day delivery to the US Postal Service.
Bar-code Process: The Mail Service Center has established a process for using a barcode identifier
for assigning postage cost to departments’ UDAK. The barcode is scanned directly into the Mail
Service Center's Mail Management System and postage costs are assigned to the corresponding
UDAK for each mail piece processed. Each month the Mail Service Center debits the department
UDAK and publishes a detail transaction report by UDAK. The monthly charges can be found on the
MUSC website at https://appserve.musc.edu/webstatements/
Customer responsibilities
1. Provide UDAK to Mail Service Center for bar-coding.
2. Mail Service Center will create a barcode and advise department via email. Barcodes can be
retrieved via the MUSC Web. https://www.carc.musc.edu/barcode/
3. To prepare outgoing mail, each mail pick up location should place five (5) mail trays, each labeled
with the category of outgoing mail being sent out.
4. Prior to depositing mail in outgoing trays a barcode must be attached to each category of mail.
5. Barcodes are required on all outgoing mail
INTRA OFFICE (CAMPUS) MAIL PROCESSING
Internal mail is sorted and delivered by departmental by an assigned MSC.
To provide proper
delivery, all internal mail (Campus) must have the department name and the MSC number.
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Recipient
MSC
MSC 834
Outgoing First Class Mail
Outbound 1st class mail collected during the day is processed for delivery to the US Postal Service at
4:00 p.m. Mail must be in the Mail Service Center no later than 3:00 p.m. for delivery to the US
Postal Service. Certified, Registered, Express Mail must be delivered to the Mail Service Center by 3
p.m. for same day delivery to the USPS.
ADDRESSING U.S. POSTAL 1 ST CLASS MAIL
 All mail needs a delivery address and should also have a return address. The following information
is recommended in the sequence and position indicated for addressing: You will get the best
possible service if you
Addressing for Outgoing Domestic Mail
 Eliminate punctuation
 Use 2 letter state abbreviations
 Use Zip + 4
Addressing for Outgoing International Mail
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ADDRESSING FIRST CLASS FLATS
FLATS ADDRESS PLACEMENT
Reference: DMM 302
The Postal Service has adopted a new address placement and formatting
requirements for Periodicals, Standard Mail®, Bound Printed Matter, Media
Mail®, and Library Mail flat-size pieces sent at automation, presorted, or
carrier route prices. We also adopt related revisions for automation and
presorted First-Class Mail® flats.
The new standards require:
 The entire delivery address in the upper portion of all Periodicals, Standard Mail, Bound
Printed Matter, Media Mail, and Library Mail flat-size pieces mailed at automation, presorted,
or carrier route prices.

The new standards define “upper portion” as

the top half of a mailpiece; however, we encourage mailers to place the address as close to
the top edge as possible (while still maintaining a 1/8-inch clearance from the edges).

For enveloped or polywrapped flat mail, the upper or top half is either of the shorter edges of
the mailpiece. For bound or folded flat mail, the bound or final folded edge must be vertical
and on the right side, with an exception for Carrier Route (or Enhanced Carrier Route)
saturation mail, where either of the shorter edges can be the top. If the delivery address is on
an insert in a polywrapped flat, address must remain in the upper half throughout processing
and delivery.

Mailers may place the address parallel or perpendicular to the top edge within the upper
portion of the mailpiece, but not upside down as read in relation to the top edge.

If a vertical address does not fit in the upper half, address may pass midpoint if placed within
1” of the top edge.

Mailers must also address ALL presorted, automation (this includes First-Class Mail in addition
to the classes of mail mentioned above), and carrier route flat-size mailpieces using a
minimum of 8-point type (.080” high), with our preference being all caps and using a sans
serif font, or;

If the mailpiece bears a POSTNET™ or Intelligent Mail® barcode with a delivery point routing
code for automation pricing, the address may be a minimum of 6-point type (.065” high) in all
capital letters.
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
In addition, for ALL automation price pieces, the characters in the address must not overlap,
the address lines must not touch or overlap, and each address element may be separated by
no more than five blank character spaces.

Postage and Delivery Address must be on the same side of the mailpiece. Postage must be in
the top, right corner of the mailpiece or address area. Postage must have the same “read
direction” as the Delivery Address. This does not apply to Periodicals that are not required to
display postage.
ILLUSTRATIONS
Exhibit 2.2 Delivery Address on Enveloped or Polywrapped Pieces
Exhibit 2.3 Delivery Address on Bound or Folded Pieces
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Delivery Address on Enveloped or Polywrapped Pieces in Landscape Orientation
It is possible to mail an envelope that is addressed to be viewed in Landscape Orientation and
still be in compliance with the rules. Our preference would be to position the Delivery Address
on the right half of the envelope. Remember, postage must be in upper right corner of mailpiece
or upper right corner of addressing area when orientated to read the address and postage.
11 in.
JANE DOE CORPORATION
9999 OAK ST
ANYTOWN WA 98765-8234
PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
WASHINGTON, DC
PERMIT NO. 1
ADDRESS SERVICE REQUESTED
8 in.
JOHN A SAMPLE
99 OAK ST
ANYTOWN WA 98765-
5.5 in.
When this envelope isinturned and viewed vertically in a Portrait
Orientation, you can see that this area is still in the upper half of the
mailpiece. This design will comply with the Flats Address Placement rules.
ACILLARY SERVICE ENDORSEMENTS
Description
Undeliverable-as-addressed (UAA) mail is forwarded, returned to the sender, or treated as dead mail,
as authorized for the particular mail class. A mailer endorsement is used to request forwarding,
return, change, or address correction service. Formerly known as "Address Correction
Requested," this updating simplifies and identify it as "Ancillary Service Endorsements."
Four ancillary service endorsements will be used for all mail classes:

Address Service Requested

Forwarding Service Requested

Return Service Requested

Change Service Requested
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Please refer to the chart below for information on current and new endorsements for First-Class Mail,
Priority Mail, and Express Mail.
Expected Benefits
Ancillary service endorsements allow the sender to obtain on request (provided the appropriate
ancillary service endorsement is used) the addressee’s new (forwarding) address (if the addressee
filed a change-of-address order with the Postal Service) or the reason for nondelivery. These
endorsements also provide the Postal Service with instructions for the disposition of UAA mail. These
new endorsements provide a simpler and more consistent system than the one currently in place.
Mailer
Endorsement
USPS Action on UAA Pieces on 1st Class & Express Mail endorsements (Non Standard)
"Address Service
Requested"
Months 1 - 12: mailpiece forwarded; no charge; separate notice of new address provided; address correction fee
charged.
Months 13 - 18: mailpiece returned with new address attached; no charge. After month 18, or if undeliverable:
mailpiece returned with reason for nondelivery attached; no charge.
Months 1 - 12: mailpiece forwarded; no charge.
Months 13 - 18: mailpiece returned with new address attached; no charge. After month 18, or if undeliverable:
mailpiece returned with reason for nondelivery attached; no charge.
Note: Same USPS action as no endorsement.
Mailpiece returned with new address or reason for nondelivery attached; no charge.
"Forwarding
Service
Requested"
"Return Service
Requested"
"Change Service
Requested"*
*First- Class Mail
only available via
electronic ACS
participation.
No endorsement
Separate notice of new address or reason for nondelivery provided; in either case, address correction fee charged;
mailpiece disposed of by USPS. Not available for Priority Mail or Express Mail. Not available for mail with special
services (e. g., certified or registered mail).
Months 1 - 12: mailpiece forwarded; no charge.
Months 13 - 18: mailpiece returned with new address attached; no charge. After month 18, or if undeliverable:
mailpiece returned with reason for nondelivery attached; no charge.
OPTIONAL ANCILLARY SERVICE ENDORSEMENT LOCATIONS
In addition to the current location under the return address (1), ancillary service endorsements may be placed
above the delivery address block (2), to the left of the postage area (3), or below the postage area (4)
(postage stamps, meter stamps, or permit imprints.
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Standard or Non Profit MAIL ENDORSEMENTS
If a piece of mail is not deliverable, it will be discarded unless printed with an endorsement. Be very
careful to use the correct endorsement otherwise the post office will not accept the mailing.
"Address Service Requested" is the most common endorsement, although there are several others.
You will receive a notice of why the mail was returned. There is a fee for this service usually equal to
the cost of 1st Class Letter /Flat.
Managing Your Address list
The Mail Service Center will check your list against the USPS data base and let you know how
accurate your address lists are. Inquire at 792-5385. The U.S. Postal Services requires that mail
sent at the Non Profit standard rate be certified for accuracy of the five-digit zip codes. The Mail
Service Center has the resources to verify addresses through CASS (Coding Accuracy Support
System). Our certified address matching software performs zip code verifications on computerized
address lists and will identify addresses that are undeliverable after the certification is accomplished.
The corrected list will be returned to the department.
Address Hygiene (Move Update Services )
To receive discounts on outgoing mail, mailers must ensure that current forwarding (change of
address) information has been obtained, per the US Postal Service update requirement. This is to
reduce the cost of having to redirect incorrectly addressed mail. The Mail Service Center has access
to National Change of Address (NCOA) services and can provide this service to MUSC departments.
USPS Move update requires all addresses to be updated within 95 days of the last update.
UNDERSTANDING NON PROFIT, STANDARD, AND BUSINESS REPLY MAIL (RM)
A cost effective way to send large quantities of identical mail is at the Non Profit
Standard Mail rate. The Medical University of South Carolina Mail Service Center
maintains a permit for this type of mailing with the U.S. Postal Service. Use of the
permit must be authorized by Mail Services Center Supervisor prior to the mailing
being presented at the Post Office. Non Profit standard mail rates are less than first class rates, but to qualify, the
mail must be prepared to meet specific requirements established by the U.S. Postal Service. Agents of MUSC Mail
Service Center are available to consult and assist
met.
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departments to ensure non profit requirements are
Non Profit Requirements:

200 piece minimum or 50 pounds.

Each piece must contain identical materials to ensure uniform weight: same envelope size, same
materials inside envelope (e.g. one brochure and one letter in each envelope).

Each piece must weigh less than 16 ounces.

The return address must be an addressed with an official Medical University of South Carolina
address.

No personal correspondence, promotional material or advertisements may be enclosed.

No pieces may be mailed to foreign countries

Accuracy of zip codes must have been certified within the last 95 days of the mailing date.
The USPS reserves the right to review mail pieces to ensure that contents meet the eligibility
requirements of Non Profit mail. If the contents fail inspection, the mail will be sent at either the
regular standard mail or the first class rate. To ensure your mailing meets the Non Profit standard
mail requirements, please contact Mail Services prior to having your mailings printed (792-5385). We
will review the contents to ensure that the piece meets USPS mailing requirements and will qualify for
the Non Profit rate.
If a self-mailer contains more than one page, you may staple in the upper left hand corner, then fold
top down and bottom up to hide the staple. Make sure that the fold is at the bottom – See Example.
Each piece must have a University return address (if a self-mailer, the
return address may be on the inside) and Medical University of South
Carolina must appear as the first line.
The University permit imprint indicia should be printed on each piece
of bulk mail. Please check with Mail Service to determine which
imprint to use on each mailing.
-
Items enclosed in an envelope cannot have the permit imprint
indicia on them. If an item to be enclosed in the envelope contains
the indicia, it must be completely covered or blacked out before
the US Postal Service will accept the mailing.
Anything that is considered to be personal in nature (i.e. date of birth, social security number,
account numbers, etc.) cannot be mailed at the bulk rate.
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Acceptable Self-Mailer Folds for mailing
17
Folding that Flats – the Flex test
USPS Mail Piece Design & Postal Rates
The most basic component of any mailing is the mailpiece itself. A single mailing may consist of
hundreds or millions of mailpieces. A properly designed reply mailpiece qualifies for the best postage
rate possible! Properly designed reply mailpieces help you avoid unanticipated costs, and delays in
delivery.
The postage rate you pay does depend on the design of the mail piece. The quality of the
information and the placement of information are critical to a successful mailing. On a regular basis
the Mail Service Center help customers who are either new to direct mail or venturing out and adding
a new or different type of mail piece. When asked about the mailpiece design we provide general
information or refer customers directly to the USPS Postal Explorer website:
http://pe.usps.com/mpdesign/mpdfr_intro_all.asp
At this site, customers can review the current design specification, download templates and
resources. Without going into specifics, mailpiece design specifications are very important and small
mistakes can really increase the cost of postage.
Overall size, label placement, barcode placement, thickness, shape, and other important details can
add
substantial
cost
if
overlooked
or misunderstood. For an educational video Google
“ You Tube Mail Piece Design”.
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http://www.youtube.com/watch?v=-TBb0YzrYE0&feature=related –Address block – Design specs
http://www.youtube.com/watch?v=00Zryzffg7g - Intro to flat Mail Design specs
http://www.youtube.com/watch?v=LC9mj56j_DE&feature=related - Postcard design
http://www.youtube.com/watch?v=ty0-zkJnpHg&feature=related - Letter sized Card or Mailer
Business Reply Mail (BRM) allows a mailer to distribute preprinted First-Class Mail reply pieces to
customers. The mailer, not the customer, pays the return postage. The mailer does not prepay
postage on BRM letter and postcard pieces. The Postal Service collects postage only on pieces that
customers actually send back to the mailer. This allows mailers to save postage costs on large
volumes of distributed reply pieces when a response is not assured.
BRM is appropriate when your customer needs a little extra inducement to reply - in other words, the
response or its timing is not certain. This type of reply mail is frequently used by direct marketers
seeking to encourage orders, researchers needing survey responses, or magazine publishers soliciting
subscriptions. The extra inducement is provided by the fact that your customer does not pay the
return postage, does not have to supply a postcard or envelope, and does not need to put an
address on the mailpiece. BRM is subject to strict standards for format, markings, and addressing.
Medical University of South Carolina processes Business reply Mail (BRM) under Permit # 747-001.
Departments that use the BRM permit using a special zip code designated by the US Postal service.
The special designation is designed for the US Postal to sort incoming (reply mail) for chargeback
purposes. MUSC Departments that use BRM is issued a +4 zip under zip code 29403. Note: Zip
code 29403 is for exclusive use of Business Reply mail and should not be used for routine
mailing services.
Mail piece design of Business Rely Mail envelope is critical to receiving reply correspondence. When
designing the mail piece MUSC departments should use the return address assigned by the US Postal
Service. In addition the department should include the return MSC on the return envelope.
MUSC process of Business Reply Mail and Postage Due
As mentioned earlier, the mailer, not the customer, pays the return postage. The mailer does not
prepay postage on BRM letter and postcard pieces. The Postal Service collects postage only on pieces
that customers actually send back to the mailer. This allows mailers to save postage costs on large
volumes of distributed reply pieces when a response is not assured. The USPS returns actual letters
to the MUSC Mail Service Center where further processing is accomplished.
1. MUSC receives Postage due mail (BRM)
2. Sorting accomplished by the Mail Service Center using envelope content
3. Postage due amount assigned to departmental UDAK=No. pieces + (size)+(weight) =total charge
Sample Letter of postage due
returned to MUSC from US
Postal Service
19
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MUSC Direct Mailing Services
Mailings prepared by a vendor include graphic design, formatting, printing and imprinting can be
costly. This cost is in addition to the Non Profit postage applied to each piece. In most cases, the
overall cost of the mailing will still be less than the cost of sending it at the first class rate. Mailings
may also be sent directly to a presort vendor by the department, if desired. Contact the vendor to
check for their preparation requirements. The MUSC Mail Service Center Director(s) must be notified
if you choose to deal directly with a vendor and be provided with a copy of the mailing and the UDAK
to be used for postage charges. When planning a Non Profit mailing, remember to take into
consideration the extra time necessary for processing by the vendor, which can be up to two weeks.
Also, once the mailing is at the Post Office, be aware that standard mail is assigned a lower priority
than first class mail, and no delivery date is specified. A delay of two to three weeks could occur once
the mail is submitted. For time-sensitive materials, allow at least four to six weeks total for
processing.
Direct Mail Contract
The Mail Service Center has established a fixed price Bulk Direct Mailing Services and Presort/Bar
Coding Services Contract for mailing quantities in excess of 200 pieces per order.
This contract
replaces the previous contract with Low country Target Mailing allowing multiple vendor participation
and giving MUSC more choices while promoting competition. To date there are three companies
identified as participating vendors and are listed on the attached MUSC Work Request, Page 2,
Qualified Providers List (QPL). The terms and conditions of the contract state that vendors provide
routine direct mail handling i.e., handling services that include printing labels, applying labels, sealing
envelopes, and special handling services with insertion of items into envelopes, rubber-stamping bulk
mail indicated on envelopes, hand applying labels when required, folding inserts, collation of inserts
and stapling inserts.
MUSC Work Request, Attachment 1 is to be completed and submitted to a contractor prior to any
work being completed. This form will allow vendors to itemize direct mailing services i.e. addressing,
mailing, and posting requirements as determined by the requesting department. The form must
contain information regarding the service being requested as well as departmental contact member,
and account information.
Vendors will pick up
materials at one or more locations at MUSC with
completed work returned to the customer or
delivered to an alternate location pre-determined
21
by MUSC.
Pricing for services covered on the contract are listed on the attached MUSC Work
Request, Page 2 along with the Qualified Providers List and their Contact Information.
Procedures to Use Contract 4776-10/15/08-9424-I:
1. To initiate service, the MUSC department will contact one of the vendors on the Qualified
Providers List (MUSC Work Request, Page 2) and initiate a MUSC Work Request Form to be
completed by the vendor. The form shall be completed before any services are provided.
2.
All contractors on the Qualified Providers List (QPL) have agreed to the cost indicated on
MUSC Work Request Form, Page 2, for services.
3. Participating vendors must accept the MUSC State Purchase Card as payment for services.
a. If the services total $2,500.00 or less, the MUSC Work Request shall be completed and
signed by the Department Head, Chairman or Business Manager. The original will be given
to the
contractor and a copy kept with the department as purchasing card backup documentation for audit
purposes.
b. If the services exceed $2,500.00, the MUSC Work Request shall be completed and signed
by the Department Head, Chairman or Business Manager and forwarded to Sharon Ford, Purchasing
Card Administrator, University Purchasing and Accounts Payable Department, Harbor View Towers,
Room 408, Telephone: 792-4407. Allow 2-3 days for Sharon to complete and obtain paperwork and
signatures for an exception for the credit card purchase. Sharon will return the exception form to the
appropriate Purchasing Card holder so they can use their purchasing card to process the “exception
purchase” for payment. The MUSC Work Request original shall be given to the contractor. A copy of
the completed Work Request and exception form will be retained by the department as purchasing
card backup documentation for audit purposes.
Postage Payment Method at USPS Bulk Mailing Center: Participating vendors must present
standard, non-profit bulk mail to the US Postal Service Bulk Mailing Center located at Cross County
Road, North Charleston, SC 29418. MUSC maintains a permit account for standard and non profit
mailings with the U.S. Postal Service. Use of this account by a vendor must be authorized by the
MUSC Mail Services Center.
When the mail is
presented at the USPS Bulk Mailing Center, the
cost of the postage presented will be deducted
from the MUSC permit account. It is important
22
that vendors presenting non profit mailings on behalf of MUSC to the Bulk Mailing Center complete
the USPS Postage Statement form 3602-N1. Once the vendor completes the mailing, the vendor is
required to provide the MUSC Business Service Office with the following:
a. MUSC completed work request form
b. USPS Postage Statements (PS form 3602-N1) within 24 hours.
For the convenience, all work request forms and the PS form 3602-N1 (postage statement) can be
faxed to the MUSC Business Service office at 792-2870.
Managing MUSC Permit Use: The use of agency funds for bulk mailing is not the responsibility of
the United States Postal Service. For this reason the MUSC Mail Service Center must control the use
of funds within the permit account. To eliminate unauthorized use of postal funds the US Postal
Service is directed to honor only those providers listed and approved by the Mail Service Center.
Departments using vendors other than those on the approved list of qualified providers may
encounter delays or problems if vendors are not pre-approved prior to delivery to the bulk mail
center.
Proper format and placement of the permit indicia and the design of mail pieces is critical and
should be coordinated with the Mail Service Center Manager to avoid delays in posting or additional
cost. On going collaboration between University Printing and Press Operation and the Mail Service
Center is proving to be an internal service source capable of meeting and exceeding MUSC customer
expectations. I encourage you to call Jim Corr at 792-4927 and experience the latest developments
in products and customer service at University Press. Together University Press and the Mail Service
Center will consult with you to ensure all your direct mailing goals are achieved at the best possible
value. In any case, talking with us at the beginning of the process instead of at the end of the
process can save you time, effort, and value. Call me at 792-9787 if you have any questions or
comments.
Below is a work request form that should be used by MUSC department when
requesting direct mail services.
23
Departmental Mail/Postage Request
Mail Service Center
(For Quantities in Excess of 200 Pieces per Order))
Please include/attach this form with items for mailing
Date Picked up: ___/___/___
Mail Class:
Bulk______ 1st Class _____
NP _____
Date Dropped Off:___/___/___
Other ________
Direct Mailing Services–quantities in excess of 200 pieces (may combine services) per order
Function
Quantity
Unit Price
Total Cost
Price List per Solicitation 4776-10/15/08-9424-I, VIII. Bidding Schedule
Department Name: _____________________________
Contact Person:______________________Phone: _________
UDAK # _____________________________________(Required)
Authorizing Signature:___________________Date: ___________
Comments:_____________________________________________________________
__
Note: Postage is calculated separately and will be assigned to the postal account 50312.
Mail Service Center
792-5385
[email protected]
24
The below fixed price for individual services must be used to provide overall cost to MUSC. Bid
prices will be fixed unless Approved and Amended by MUSC for the contract period. The mail
services pricing listed are for quantities in excess of 200 pieces per order (total may consist of
combined services).
Item
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Service
Hand Apply Rolodex
Hand Apply labels
Hand insert
Envelopes
Hand Seal Envelopes
Photocopying
Hand Fold
Ink Jet Addressing
Ink Jet Permit
Print M. Merge Letters
Machine fold
Machine Tab
Machine Seal
Machine insert
Sorting
25
Unit
Price/Each
$0.05
$0.05
$0.05
$0.03
$0.005
$0.05
$0.03
$0.05
$0.006
$0.15
$0.009
$0.020
$0.005
$0.02
$0.2
US Postal Service (USPS) Frequently Asked questions:
What are the USPS Private Express Statutes?
The Private Express Statutes are a group of laws under which the U.S. Postal Service (USPS) has the
exclusive right, with certain limited exceptions to carry letters for compensation. The Statutes are
based on the provision in the U.S. Constitution that empowers Congress “to establish Post Offices.”
What is the purpose of these Statutes?
Congress enacted the Statutes to protect the USPS and thereby enable it to fulfill its mission of
providing mail service to all parts of the country at uniform rates. The Statutes enable the USPS to
fulfill its responsibilities by preventing private courier services from competing selectively with the
USPS on its most profitable routes.
What is a letter?
For the purpose of the Private Express Statutes, a letter is defined as a message directed to a specific
person or address and recorded on a tangible object. A more complete definition can be found at title
39, Code of Federal Regulations (CFR), 310.1.
What do the Private Express Statutes require?
The Statutes provide that letters may be transported outside the U.S. Mail system only if one or more
of the exceptions apply, or appropriate postage is paid. The basic prohibition is against private
carriage of letters for other persons without payment of postage.
Are there any exceptions to the USPS Private Express Statutes?
The law allows for the private carriage of letters under certain circumstances, including:

Letters for which sender has paid at least 6 times the price currently charged for the first
ounce of a single-piece First-Class Mail letter.

Letters weighing at least 12-1/2 ounces.

Letters sent with and relating in all substantial respects to the cargo that they accompany.

Letters carried by the sender, recipient, or the regular, salaried employees (not independent
contractors) of either party.

Letters carried without any financial or other valuable compensation.

25 or fewer letters carried by special messenger on an infrequent, irregular basis for the
sender or addressee.
26

Letters carried prior or subsequent to mailing.

Properly marked letters whose value or usefulness would be lost or greatly diminished if
Letters not delivered within certain time standards listed in postal regulations ("extremely
urgent" letters).

Letters addressed to campus destinations that colleges and universities carry in their internal
mail systems for their bona fide student or faculty organizations.

Letters carried from a point in the United States to a foreign country for deposit in the foreign
country's domestic or international mails for delivery to an ultimate destination outside the
United States.

Data processing materials sent between an office and a data processing center, within certain
delivery time standards listed in postal regulations.

Certain international ocean carrier-related documents accompanying cargo.

Advertisements enclosed with merchandise in parcels or accompanying periodicals under
certain conditions.
27
MUSC Frequently Asked Questions
Question: How can my department qualify for bulk mailing rates?
Answer: Bulk mailings must contain at least 200 mail pieces or 50 lbs. of addressed pieces in the
same processing category, sorted and marked as required by the standards for the rate claimed.
Question: What is considered First Class Mail
Answer: Mail that includes actual personnel correspondence, bills and statements of account and all
matter sealed from inspection.
Question: Can I send a Post Card as first class and how long will it take to get to its destination?
Answer: Yes, you may send a post card first class because stamped cards and post cards make up
a subclass of first class mail. Letters, flats, and parcels make up the other subclass.
Question: How long does it take form my letter to reach its destination?
Answer: The time it takes first class mail to get to its destination depends solely on the destination
point. However, first class mail to locations within the continental U.S. generally takes 3 business
days.
Question: What is Business Reply Mail (BRM) and how much does it cost?
Answer: It is a service that allows a mailer to receive first-class Mail back from customers and pay
postage only for the pieces returned to the mailer from the original distribution of BRM pieces. These
pieces must have a specific address format. Postage and fees are collected when the mail is
delivered back to the original mailer.
Question: Am I allowed to use the Address Change Service to notify a recipient of my change of
address?
Answer: The address Change Service (ACS) is an automatic process that provides change of
address information to participating mailers who maintain computerized mailing lists. It is intended
to reduce the volume of manual change of address notices.
Question: What is the difference between Certified and Registered Mail?
Answer: Certified Mail provides the sender with a mailing receipt. A record of delivery is kept by the
Post Office. No insurance provided and it is available for First Class and Priority mail. Registered Mail
provides the most secure serviced offered by the US Post Office and may have a return receipt.
28
MUSC Mail Sort (Stop) Locations
MSC 001
MSC 002
MSC 003
Office of the President
VP F&A
VP Academic Affairs
179 Ashley Avenue , Colcock Hall
179 Ashley Avenue , Colcock Hall
179 Ashley Avenue , Colcock Hall
MSC 101
CMH
Med/Surg Clinics, Women’s Services, Adult
Care, Ped Pri
Quality /Outcome Management
Movement Disorder
MUHA Project Management Dept
CMH Transplant
College of Pharmacy Registry
Pharmaceutical Science
College of Pharmacy Practice (Dean)
College of Nursing
Center for Clinical Evaluation and Testing
Writing Center
Harper Student Center / Wellness
Harper Student Center / Wellness
Development Office
Alumina
Risk Management
MUHA Ambulatory Care
Hollings Cancer Center (Sen Fritz Hollings)
Public Relations
Physical Plant: Engineering
Parking Management
Family Medicine and Outpatient Pharmacy
Clinical Transitional Rsch & Clinical
Neurosciences
CTSA
Children's Fund
Enrollment Services
General counsel
Affirmative Action
Planning
Internal Audit
Outpatient Cardiac Services and GI Out
Patient
Heart and Vascular Center
Center for Aging/Geriatrics
College of Nursing (Employee Health
Services) **
Regional Scheduling
Institutional Assessment (VP Academic
Affairs ) Carol J. Lancaster
Office of Special Initiatives
Sterile Processing
McClellan Bank Bldg, 1st Floor
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
102
106
108
109
110
132
140
141
160
170
172
175
176
182
182
184
186
187
189
190
191
192
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
195
195
201
203
204
205
205
206
MSC 210
MSC 211
MSC 212
MSC 213
MSC 214
MSC 215
MSC 218
MSC 219
29
135 Cannon Street (inc; 103, 104, 105)
McClellan Bank Bldg, Rm 353
McClellan Bank Bld , Rm 311
McClellan Bank 3rd Floor, Rm 356
McClellan Bank bldg, Rm 128
Quad Bldg, Rm QF 213
Quad Bldg, Rm QF223
Quad Bldg, Rm QF108
99 Jonathan Lucas Rm 212
Education and Library Center Rm 200
Education and Library Center
45 Courtney Street, Rm 439
45 Courtney Street, Rm 439
261 Calhoun St
261 Calhoun St
5 Doughty Street
261 Calhoun, Rm 324
305 Canon Park Place
135 Canon St. Rm 403
Parking Garage I, Rm 203
Parking Garage 2, 2nd Floor
295 Calhoun Street
Roper Office Building
Roper Office Building
59 Bee Street
Vince Mosley Bldg, Rm 124
3 Doughty Street
Ehrhardt Street
28 Ehrhardt Street
45 Bee Street
Ashley River Tower, Suite 1001
Ashley River Tower Suite 219
Harbor View Tower Rm 806
57 Bee Street, 1st Floor
160 Rutledge Avenue
17EHS
1591/2 Rutledge Avenue
Ashley River Tower, suite 330
MSC 220
MSC 221
MSC 222
MSC 223
MSC
MSC
MSC
MSC
MSC
MSC
224
225
226
230
240
241
MSC 242
MSC 260
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
290
295
300
304
306
308
314
316
318
322
322
322
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
323
328
332
333
343
344
345
349
350
358
403
403
MSC 450
MSC 460
MSC 501
MSC 504
MSC 505
MSC 507
MSC 508
DDC Endoscope/ GI Clinic
Volunteer and Guest Services
Physical and Occupational and Wound
Therapy
Ashley River Tower Facilities Management
Central registration, Medical Records and
Utilization Management
Clinical Effectiveness
Radiology
DDC-ICU Step Down Unit
Anthesisa
Respiratory Therapy
Pre-OP Testing / Pre-Op Surgery Pre-Op OR
PACU
6East- 6 West - DD Inpatient Units
Digestive disease Service Line/GI
Herpetology / Bar iatric/DDC surg
Department of Surgery
Emergency Medicine
Cath Lab
Vascular Lab
Echo Lab
EKG
Bed Management (Admitting)
Radiation Oncology
Radiology (B Location)
Radiology
Radiology (File Room ) A Location
Department of Radiology & Radiological
Sciences
Environmental Services
Hospital Administration
Graduate Medical Education
Medical Staff Office
Risk Management
Nursing Clinic
Health / Medical Records
Physical Therapy
Patient Mail
Waring Library
University Library
Medical University (MUSC) Health Sciences
Foundation (HSF)
Facility Maintenance (Boiler /Chiller)
Office Research Development & Graduate
Studies
Department of Microbiology & Immunology
Department of Cell and Molecular
Pharmacology
Dental Medicine
Anatomy
30
Ashley River Tower, suite 2100A
Ashley River Tower, Suite 2104
Ashley River Tower, Suite 1202B
Ashley River Tower, Suite 2411
Ashley
Ashley
Ashley
Ashley
Ashley
Ashley
River Tower, Suite 1112
River Tower, Suite 1202
River Tower, Suite 2310
River Tower ,Suite 3051
River Tower, Suite 4200
River Tower, Suite 4100
Ashley River Tower, Suite 4464
Ashley River Tower, Suite 6067
Ashley River Tower, Suite 7100A
Ashley River Tower,
115 MH
502 Storm Eye Institute
366MCI
647MH (South West)
Rm 644
H102D
197MH
297MH
297 MH
3rd Fl, MH
210 CSB
H121B
H205G
Medical Authority Hospital, Rm 202
H260
H271A
H244 (MSC 345 & 347 combined)
H269
H398 Medical Center Hospital
Medical Center Patient locations
Bldg 200, Lib & Admin Bldg
Education and Library Center
18 Bee Street
122 Bee St. Bldg 325, Room
Basic Sciences Building 101
303 Basic Science Bldg
4509 Mail Room
601 Basic Science Bldg
MSC 509
MSC 510
MSC
MSC
MSC
MSC
MSC
MSC
MSC
511
512
514
515
550
551
552
MSC 553
MSC 554
MSC 555
MSC 556
MSC 557
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
558
560
561
563
566
567
570
573
MSC 574
MSC 578
MSC
MSC
MSC
MSC
582
583
584
586
MSC 591
MSC 592
MSC
MSC
MSC
MSC
MSC
MSC
593
602
602A
603
604
606
Biochemistry
Physiology (Dept of Physiology and
Neuroscience)
Children's Research Institute / STB Bldg
Support Offices
Osteoclast Center
Department of Pediatrics
Developmental Nuerogenetics
ENT (Outpatient Services)
Blood and Marrow Transplant
Dermatology Room
Pain Management , Spine Center,
Neurosciences, EMG
Endocrine, UDC Adult Clinic
Burn Clinic, Surgery, Plastic Surgery,
Orthopedics
Hypertension, Lever Transplant
Pulmonary, PFT, Rheumatology, Asthma
Ped Cystic Fibrosis / Peds Hematology
Oncology
Ped Day Treatment / Pediatric Critical Care
Department of Pediatrics
Cardiac Diag.ENT
Managed Care
Developmental Peds/ Peds Endocrine
Rutledge Tower Ambulatory OR
Peds Neurology
Supply Store Room, Environmental
Services,
Dermatology
MUSC Hospital Facilities Management
Office
Compliance Office,
Pharmacy Services
Transplant Center
Department of Medicine Division of Gen.
Internal Med
Department of Medicine Division of
Cardiology
MSC 607
MSC 608
Center for Health Disparity Research
Sleep Lab
Human Resources
Hospital/Fiscal & Payroll
Department of Oral Surgery *
Department of Neurology
Dept Of PEDS: Div of Infectious
Disease/ENDO/Nephrology
Ped Endocrinology
MSC 609
MSC 611
MSC 613
General Clinical Research Center (GCRC)
Div of Transplant Surgery
Dept of Surgery
31
Basic Science Bldg Rm 504
403 Basic Sciences Building
1st Floor CRI
173 Ashley Ave. Rm 216
Children Research Institute, Rm 403
Children Research Institute, Rm
135 Rutledge Tower, Rm 216
RT, 9th Floor, Rm 940
RT, 10th Floor - 1019R
RT, 9th Floor - 924R
RT, 8th floor - 820R
RT, 7th Floor - 719R
RT, 6th Floor
RT, 5th Floor - 519R
RT, 4th Floor - 419R
RT, 2nd Floor - Rm 299
362 Rutledge Tower
RT, 2 Floor
216 Canon Park Place, Rm M355
RT, 3rd Floor -369R
RT- OR
RT, 1st Floor - 166R
RT, 1st Floor - 173D
150 Ashley Ave., RT Annex, Rm 207
Rutledge Tower Annex, Rm 415
Rutledge Tower Annex, Rm SX601
SX500
1201-1231 135 Rutledge Avenue, RT
Ashley River Tower, Suite 7050
110 CSB
163 Rutledge Avenue
HE216
204 Clinical Sciences Building
309/310 Clinical Sciences Building
312/316 Clinical Science Building
312 Clinical Science Building
404 Clinical Science Building
420 Clinical Sciences Building
MSC
MSC
MSC
MSC
MSC
MSC
MSC
616
617
618
619
620
622
623
MSC 624
MSC 629
MSC 630
MSC 635
MSC 637
MSC 676
MSC 700
MSC 752
MSC 754
MSC 773
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
775
776
777
778
779
800
801
804
MSC 805
MSC 806
MSC 808
MSC 812
MSC 815
MSC 817
Neurological Surgery
College of Medicine /Deans Office
UMA Executive Offices
Department of Obstetrics and Gynecology
Urology
Orthopedic Surgery
Department of Medicine
Department of Medicine Division of
Endocrinology
Department of Medicine Division of
Nephrology
Department of Medicine Division of
Pulmonary
Department of Medicine Division of
Hematology & Exp. H
Department of Medicine Division of
Rheumatology
Ophthalmology
College of Health Professionals
Department of Medicine Division of
Infectious Diseases
Continuing Medical & Public Education
Cardiology Research
Department of Medicine Division of
Endocrinology/
Department of Medicine Bone & Mineral
Comparative Medicine (Lab Animal)
Cardiothoracic Surgery Research
Department of Medicine Geriatric Division
Human Resources *
CCIT
Bursar
Department of Neurology (MUSC Stroke
Center)
Grants Accounting
Research & Sponsored Programs
428 Clinical Science Building
601 Clinical Science Building
623 Clinical Sciences Bldg
634 Clinical Sciences Bldg
620 Clinical Sciences Bldg
708 Clinical Sciences Bldg
803 Clinical Sciences Bldg
816 Clinical Sciences Bldg
829 Clinical Sciences Bldg
812-J Clinical Sciences Bldg
912 Clinical Sciences Bldg
President Street
210 Institute of Psychiatry South
Room, 204 Psych Annex South
203 Strom Thurmond/Gazes
Strom Thurmond Bldg VA
5th Floor Strom Thurmond Building
Strom Thurmond Bldg, 6TH Floor
625 Strom Thurmond/Gazes
6th Floor Strom Thurmond
Harbor view Tower 105
Harbor view Tower 202
Harbor view Tower 305
Harbor view Tower, Suite 501
Harbor view Tower 606
Harbor View Tower 608
Clinical Effectiveness & Patient Safety
Business Services
Financial Reporting
Hospital Patient Accounting Revenue
System and Audit **
Reimbursement Services
Harbor View Tower 706
Harbor view Tower 701
Harbor view Tower 806
HOT 701, F3
MSC 837
HCC Clinical Trails
/CFO/Budget/Procurement/Accounts
Payable
Foundation for Research development
Marketing
Department of Biometry & Epidemiology /
EBP
135 Cannon Street, Rm 303
MSC 838
MSC 839
Environmental Biosciences Program
Prenatal Wellness
135 Canon St, Rm 405
135 Cannon Street
MSC 819
MSC 820
MSC 821
MSC 824
MSC 828
MSC 836
32
SC1002B
SC1003
Harbor view Tower 505
909 Harbor view Tower
135 Cannon St
MSC 851
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
857
859
861
861
852
900
901
902
902
903
905
MSC 906
MSC 908
MSC
MSC
MSC
MSC
912
915
917
951
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
955
957
960
961
961
962
963
964
965
974
975
977
980
Office of Special Programs (NEAC)
Office of Research Integrity/ Special
Programs
Public Safety*
Institute of Psychiatry
Institute of Psychiatry (MUHA)
University Press
Volunteer Services
Gift Shop
Biomedical Engineering
Central Supply / Hospital Accounts payable
Medical Center Purchasing
Dietary Management
Adult Respiratory Therapy/Pediatric
Respiratory (Share w/302)
Department of Pathology & Lab Medicine
Department of Anesthesia & Preoperative
Medicine
Pediatric Cardiology
Department of Pediatrics
Educational Technology
Hollings Cancer Center Includes: (MSC 556
)
Hollings Out Patient Provillion
CHP Dean’s Office
Health Sciences Program
Health Administration & Policy
CHP- Physician Assistant
CHP - Anesthesia for Nursing
CHP - Cardiovascular Profusion
CHP Rehab Sciences
Office of Diversity
Matthew's Book Store
MUSC Physical & Occupational Therapy
Student Health / CAPS ( MSC 173)
33
HOT 304-H4
CHP
101 Doughty St
PH553
506 Institute of Psychiatry North
135 Canon Street
EH101
H102
H107
CH106
CH109
H110B
450MH
309 Children's Hospital
525 Children's Hospital
EH601
697 Children's Hospital
49 Bee Street
96 Jonathan Lucas, Rm 202
Hollings Cancer Building
151 Rutledge Avenue, Bld A, Rm A323
151 Rutledge Avenue, Bld B, Rm 432
151 Rutledge Avenue, Bld B, Rm 432
151 Rutledge Ave. Bldg B., Rm.125
151 Rutledge Ave., Bldg, B., Rm 102
151 Rutledge Ave., Bldg B., Rm 125
151 Rutledge Avenue, Bldg B., Rm 332
45 Courtney St
158 Ashley Avenue
158 Ashley Avenue
30 Bee Street
The Mail Center Reality
Mail is the lifeblood of the modern college campus and is the vessel through which most recruiting,
fundraising, business dealings, and informational communication efforts flow. (Imagine the consequences if
mail not sent/received in a timely, efficient, and safe manner!)
The Mail Center is, as often as not, the Rodney Dangerfield of all college departments - they "don't get no
respect." But this perception in today's society is not accurate. The Mail Center has become a computer
technical and labor intense running department.
Today's college/university mail-handlers are not transient employees. They represent a new standard of
professionalism, that does not indicate entry-level mobility, but instead, a career position in mail distribution.
The Mail Services Specialist must have unique social and physical skills to succeed in this field, and many
persons employed elsewhere on campus would not last a week working in Mail Services.
The employees must be dependable. There are many jobs where the workload is variable and tardiness and
absenteeism go virtually unnoticed. Not so in the mail business. Our workload is constant and time-sensitive.
The work cycle continues on weekends, holidays, and snow days, making it endless in nature and impossible
to put aside.
Mail Services employees must be physically strong, agile and have endurance. What other department
demands the physical stamina of standing for hours, sorting, metering, lifting and processing packages,
working the window, and lifting and hauling packages and mail to departments every day.
The employees must have a working knowledge of the various kinds of mail system computers. Mail demands
today require faster processing with less labor time.
Employees need to be flexible. The Mail Department demands an individual who can deal with rote labor and
accelerate to meet unexpected challenges.
The career mail specialist needs social interaction skills. The modern mail center is the communications center
of the university. The employee within this department must interact effectively with all levels of society,
while exhibiting friendliness and a demonstrated knowledge of their field.
Because the Mail Center has many varying situations where the daily department routine is disrupted because
of rush jobs, weather conditions, exceptionally large volumes of mail to be processed the same day, etc., the
Mail Center needs individuals who have the ability to prioritize and work independently to get the job done.
The "Mailroom" is no longer a stepping-stone to a career. It is a career!
And a career which demands individuals to be very diversified in knowledge, equipment skills, and people
skills. And only through much time devoted to educating, training, and experience does this happen.
34
35
MUSC MAIL AND POSTAL Service Centers
Postal Director: Eartha Bonneau
Edward Smalls : Associated Director
MUSC Mail Distribution Center
MUSC Postal and Processing
19 Hagood Avenue, Suite 106
MSC 825
Medical University of South Carolina
Phone: 843-792-5385/2716
Fax: 843-792-2660
MUSC Postal Store
122 Bee Street. Suite 104
MSC 825
Medical University of South Carolina
Phone: 843-792-7174/6441
Fax: 843-792-6436
36