STP 4 Program
Program Overview
Table of Contents
Program Overview
Page
Training Terms .......................................................................................... PO-1
STP System Overview............................................................................... PO-2
STP 4 Program Prerequisites ..................................................................... PO-2
STP 4 Training Roles ................................................................................ PO-3
Trainee Behaviors...................................................................................... PO-4
STP 4 Program Materials .......................................................................... PO-5
4-Step Training Process............................................................................. PO-6
STP 4 Certification ................................................................................... PO-7
STP 4 Training Certification Summary..................................................... PO-8
STP 4 Training Time Frame .................................................................... PO-11
STP 4 Module Timeframes and Learning Objectives ............................. PO-12
Modules
1.
2.
3.
4.
5.
6.
-
STP 4 Trainee Workbook
Developing Your Team ......................................................... 1-1
Counseling Your Team ......................................................... 2-1
Forecasting and Purchasing ................................................... 3-1
Managing Labor .................................................................... 4-1
Managing Semi-Variable Costs............................................. 5-1
Training Assistant General Managers ................................... 6-1
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STP 4 Program
Program Overview
Training Terms
Here are some training terms used in the STP 4 program and their
definitions:
Activity
Answer System
Certification
Actions you are asked to take in an STP module that helps you learn and practice
new skills.
Taco Bell's operations policies and procedures manual.
A demonstration of knowledge and skill to show that you know and can meet all
module objectives.
Knowledge Test
A closed book test that you take once you are ready to be certified on a module.
Mandatory
Programs
Programs that you must complete before progressing to the next program in the
STP system.
OJT
On-the-job training which takes place in your restaurant.
Onboarding
The process of getting new employees enrolled on the payroll system and
completing other required paperwork.
Orientation
The process of introducing newly hired employees to Taco Bell and the restaurant.
Part
Phase
Prerequisites
Resources
Skill Observation
STP
A group of modules within a common theme.
A major segment of a program, as in STP 3 Phase 1.
Modules or programs you must complete before starting certain other modules or
programs.
Materials needed in order to complete a module. These may include charts, forms
and reports.
A checklist located at the end of most modules used by the Trainer to make sure
you can meet performance standards for the module.
Setting the Pace job training system:
 Team Member Training Cards
 STP 2 - Shift Lead Job Training
 STP 3 - Assistant General Manager Job Training
 STP 4 - Experienced Assistant General Manager Job Training
Module
Module Objectives
Training
Certification
Summary
STP 4 Trainee Workbook
A section in an STP program that focuses on a specific job skill.
Found within the first couple of pages of every module, a list of things you need to
know or be able to do in order to be certified on a module.
A form used to track and document your progress through an STP program.
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STP 4 Program
Program Overview
STP System Overview
Welcome to the fourth program in the Setting the Pace (STP) training
system! STP 4 is the Taco Bell Experienced AGM Training Program.
Team Member
Shift Lead
Training
Assistant General
Manager
Training
Restaurant
General Manager
Training
Team Member
Training Cards
Team Member
Training Cards
Team Member
Training Cards
Team Member
Training Cards
STP 2
STP 2
STP 2
STP 3
STP 3
STP 4
STP 4
STP is designed for Trainees who are new to their jobs. The programs
help Trainees develop the skills and knowledge they need to meet and
maintain our high restaurant operating standards.
Each program in the STP system builds upon what was learned in the
previous program.

You must be certified in the STP program for your current position
before progressing to the next program. For example, AGM Trainees
complete STP 3 training before starting STP 4 training.

In addition, an STP 4 Trainee must meet other criteria for promotion
before starting the next STP program.
Program Prerequisites
STP 4 requires you to successfully complete STP 3 and the transition
assignments first. These program prerequisites give you the
fundamentals that are needed before you are trained on new and more
complex job skills in STP 4 modules.
STP 4 Trainee Workbook
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STP 4 Program
Program Overview
STP 4 Training Roles
In addition to one-on-one training, there are several tasks that need to be
done to support the STP 4 Training Program. Here is a guideline of
primary accountabilities required for STP 4 to be effectively executed:
STP 4 Program Accountabilities
Tasks
AC
Certify RGMs on STP 4 program execution and provide coaching.
X
FTC
MTM
RGM
X
Order STP 4 training materials.
X
Schedule and conduct STP 4 training.
X
Inform the AC about STP 4 training progress.
X
X
Monitor completion of module activities.
X
Certify AGMs in STP 4 Training Program.
X
Conduct STP 4 Program execution follow-up.
X
X
X
Assess Training Program and execution effectiveness.
X
X
X
Provide ongoing AGM development.
X
X
STP 4 Trainer Certification Criteria




STP 4 Trainee Workbook
STP 1 – Team Member Training Cards Certification
STP 2 - Training Program Certification
STP 3 - Training Program Certification
STP 4 - Training Program Certification
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STP 4 Program
Program Overview
Trainee Behaviors
Your commitment to the training process is an important factor in the
success of your training. Listed below are specific behaviors that will
make the STP 4 training program work for you.
Review these behaviors at the beginning of STP 4 training with your
RGM to clarify expectations.
Trainee Behavior Checklist
STP 4 Trainee Workbook

Review the Trainee Workbook to get an idea of what you will be learning.

Plan your days. Use effective time management skills.

Early completion is not a measure of success or a guarantee of promotion
to the next position.

Inform your RGM if training is not meeting expectations and make
improvements together.

Discuss concerns with your RGM; ask for feedback.

Accept the responsibility and authority your RGM delegates to you.
Increasing your knowledge and skills may translate to growth
opportunities.

Actively seek development opportunities or activities sharing your
feelings and needs with your RGM.

Commit to achieving development goals.

Think things through on your own. Try to develop workable solutions
before asking the RGM for help.

Keep your RGM informed on progress.

Stay current with the restaurant’s plans, priorities, and communications.

Prepare for the Skill Observations. Skill demonstrations are a great way
to review and see how much you know.

Accept feedback and coaching from your RGM.

Ask for support from your RGM and peers in carrying out responsibilities.
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STP 4 Program
Program Overview
STP 4 Program Materials
Here is a list of the primary materials you and your RGM will be using
throughout your STP 4 training. Additional materials, such as references,
forms, etc. should be available in your restaurant.
4
Trainee Workbook
General Contents:

Program Overview
 Training and Certification Methods
 Trainee Behavior Guidelines
 Training Time Frame

Training Modules
 Activities
 Activity Quizzes
How to Use:

Read and complete modules as scheduled with your
Trainer.
 Track progress through STP 4 program.
 Prepare for certification.
General Contents:

Program Overview
 Program Execution Information
4
How to Use:
 Trainer follows STP 4 program procedures.
Trainer’s Guide
4
Certification
Booklet
STP 4 Trainee Workbook
General Contents:
 Certification Instructions

STP 4 Training Certification Summary form
 Skill Observation Checklists
How to Use:
 Trainer records certification progress on STP 4 module
activities.
 Trainer records certification on Skill Observations.
 You and your Trainer review data during progress and
planning discussions.
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STP 4 Program
Program Overview
4-Step Training Process
The following 4-Step Training Process should be used to conduct one-onone, on the job training.
STP 4 Trainee Workbook
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STP 4 Program
Program Overview
.
STP 4 Certification
The certification process for STP 4 is illustrated below. All certification
forms and administrative procedures are located in the STP 4
Certification Booklet.
STP 4 Program Certification Process
Complete
Module
Activities
Module
Knowledge Test
Module
Skill Observation
Module
Certification
Repeat cycle for all modules for Program Certification.
STP 4 Trainee Workbook
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STP 4 Program
Program Overview
STP 4 Training Certification Summary
On the next page is a tool for you to track certification progress. There
are two copies of this form:
Instructions

The copy in the STP 4 Trainee Workbook is for you to keep and track
your own progress.

The copy in the Certification Booklet is for the RGM to complete and
forward to the region office to keep in your personnel file.

Review the form with your RGM during STP 4 program orientation.

Check-off boxes as you complete module activities. Record
certification dates in the spaces provided.
Note: It's important for you to complete all module practices and
activities in order to fully acquire new skills. Not completing
module practices could result in failing program certification.

Check-off Skill Observations as they are completed. Record
completion dates.

Refer to the Training Certification Summary during progress
discussions with your RGM. Use the information to plan your
module training schedule and follow-up.
STP 4 Trainee Workbook
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STP 4 Program
Program Overview
STP 4 Training Certification Summary (cont.)
Trainee's Copy
Trainer’s
Instructions: 



Check each module as it's completed.
Write certification dates in the spaces provided.
Record feedback notes during discussions with your RGM.
Sign the copy in the Certification Booklet when program certification is
complete.
STP 4 – EXPERIENCED AGM JOB TRAINING
PROGRAM
Completion Checklist
Met Skill
Observation
Standards
Completed
Module Activities
 Date

Module 1 - Developing Your Team


Module 2 - Counseling Your Team


Module 3 - Forecasting and Purchasing


Module 4 - Managing Labor


Module 5 - Managing Semi-Variable Costs


Module 6 - Training Assistant General Managers


Date
Signatures confirm STP 4 certification is complete:
Trainee Signature: _________________________________________ Date: ____________
RGM Signature: ___________________________________________ Date: _____________
AC Signature: ____________________________________________ Date: ____________
STP 4 Trainee Workbook
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STP 4 Program
Program Overview
Feedback Notes:
STP 4 Trainee Workbook
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STP 4 Program
Program Overview
STP 4 Training Time Frame
Trainees are to complete the STP 4 Training Program within three to five
periods after selection as AGM candidates.
Several factors will affect actual training duration. For example, your
skill level and the needs of your restaurant are important factors in
creating your STP training plan.
To ensure STP 4 training is completed within the estimated time periods:




STP 4 Trainee Workbook
Start STP 4 immediately after being selected.
Schedule a high percentage of work time for training.
Coordinate training modules with restaurant needs.
Meet frequently with your RGM to revise your Training Certification
Summary.
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STP 4 Program
Program Overview
STP 4 Module Timeframes and Learning Objectives
1
Developing Your Team



2
3
5
6
Create a labor schedule
Execute a labor schedule
Identify and resolve cost of labor variances
Evaluate pay rates and productivity
Create an action plan
10 hrs.
Evaluate semi-variable expenses
Identify and correct semi-variable variances
Purchase goods and services
Process invoices
Training Assistant General Managers

STP 4 Trainee Workbook
20 hrs.
Managing Semi-Variables




16 hrs.
Identify the impact of forecasting
Identify the impact of special factors
Create a forecast
Order food, paper, and drinks
Managing Labor





9 hrs.
Identify misconduct
Conduct a disciplinary discussion
Terminate the employment relationship
Forecasting and Purchasing




4
Review and conduct performance appraisal
standards and process
Prepare for individual development discussions
Conduct individual developmental discussion
Counseling Your Team



16 hrs.
8 hrs.
Train Assistant General Managers
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