Jumping Jacks Nursery
Day Care of Children
449 Great Western Road
Aberdeen
AB10 6NL
Telephone: 01224 312464
Type of inspection: Unannounced
Inspection completed on: 12 November 2014
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Contents
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2
3
4
5
6
Summary
About the service we inspected
How we inspected this service
The inspection
Other information
Summary of grades
Inspection and grading history
Page No
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5
7
15
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Service provided by:
Jumping Jacks Nursery
Service provider number:
SP2003000337
Care service number:
CS2003001762
If you wish to contact the Care Inspectorate about this inspection report, please call
us on 0845 600 9527 or email us at [email protected]
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Summary
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change after this inspection following other
regulatory activity. For example, if we have to take enforcement action to make the
service improve, or if we investigate and agree with a complaint someone makes
about the service.
We gave the service these grades
Quality of Care and Support 3
Adequate
Quality of Environment 3
Adequate
Quality of Staffing 4
Quality of Management and Leadership 3
Good
Adequate
What the service does well
The staff have good relationships with parents and children. Children are warmly
welcomed on arrival and staff took time to tell parents what their child had done
when they were collected.
What the service could do better
Staff in the 3-4 room will continue to develop children's learning journeys and have
clearer links between them and curriculum plans.
The provider advised us that the 2 - 3 room is next to be upgraded. This is an area we
agree with as the room needs to be reorganised to allow children better access to
some of the activities and storage improved.
What the service has done since the last inspection
The service has reviewed and updated the procedures for the storage and
administration of medication and addressed infection control issues that were
identified at the last inspection.
Conclusion
We found that staff had good relationships with the families who used the service.
They interacted with children in positive ways, supporting them in what they were
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doing. Staff provided a range of activities that helped promote children's learning and
development.
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1 About the service we inspected
The Care Inspectorate regulates care services in Scotland. Information about all care
services is available on our website at www.careinspectorate.com
This service was previously registered with the Care Commission and transferred its
registration to the Care Inspectorate on 1 April 2011.
Requirements and recommendations
If we are concerned about some aspect of a service, or think it needs to do more to
improve, we may make a recommendation or requirement.
- A recommendation is a statement that sets out actions the care service provider
should take to improve or develop the quality of the service based on best practice or
the National Care Standards.
- A requirement is a statement which sets out what is required of a care service to
comply with the Public Services Reform (Scotland) Act 2010 ("the Act") and secondary
legislation made under the Act, or a condition of registration. Where there are
breaches of Regulations, Orders or conditions, a requirement may be made.
Requirements are legally enforceable at the discretion of the Care Inspectorate.
Jumping Jacks Nursery is registered to provide a care service to a maximum of 31
children at any one time between the ages of 0 to 8 years as follows:
* no more than 9 children aged 0-18 months on the upper floor of the nursery
* no more than 22 children aged 18 months to 5 years on the ground floor.
The care service to be provided to no more than 6 children aged 5 - 8 years who have
sole use of a designated area within the nursery. This group of children will be
included in the overall maximum number.
Jumping Jacks Nursery is accommodated within an adapted former residential
building located in the West end of Aberdeen.
The aims and objectives of the service are to:
* Provide a safe, stimulating environment in which all children feel happy and secure.
* Encourage the emotional, social, physical, creativity and intellectual development of
each child individually.
* Encourage positive attitudes to self and others, and to develop confidence and selfesteem.
* Create opportunities for all aspects of play.
* Encourage children to explore, appreciate and respect their environment and local
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surrounding area.
* Provide activities that extend children's abilities allowing them to express ideas and
feelings.
* Ensure each child will be nurtured by staff who will promote his or her general
wellbeing, health, nutrition and safety.
* Provide a friendly and respectful working environment for all our staff.
* Helping our team to achieve through regular, monitoring, staff development and
review.
* Ensure continuous, improvement through self-evaluation, based on careful analysis
of the needs of the children and the environment.
Based on the findings of this inspection this service has been awarded the following
grades:
Quality of Care and Support - Grade 3 - Adequate
Quality of Environment - Grade 3 - Adequate
Quality of Staffing - Grade 4 - Good
Quality of Management and Leadership - Grade 3 - Adequate
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change following other regulatory activity. You can
find the most up-to-date grades for this service by visiting our website
www.careinspectorate.com or by calling us on 0845 600 9527 or visiting one of our
offices.
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2 How we inspected this service
The level of inspection we carried out
In this service we carried out a medium intensity inspection. We carry out these
inspections where we have assessed the service may need a more intense inspection.
What we did during the inspection
We completed this report after carrying out an unannounced inspection on Tuesday 18
November 2014 between 9.15am and 5.30pm and Wednesday 19 November between
8.00am and 11.30am.
The service submitted an Annual Return as requested by the Care Inspectorate.
This report is based on the evidence we gathered during the inspection. This included:
* Discussion with the manager, provider, six nursery staff and the cook
* We spoke with six parents.
Review of a range of policies, procedures, records and other documentation, including
the following:
* Service aims and objectives
* Medication policy/procedures
* Health and safety policy
* Infection control policy
* Child protection policy
* Risk assessments
* Seven children's profiles
* Curriculum plans
* Observation of staff practice
* Newsletters
* Floor book
* Summaries of children's development
* Improvement plan
* Observations written about children
* Minutes of staff meetings
* Certificate of registration
* Staff registration with Scottish Social Services Council (SSSC)
* Record of staff training.
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Grading the service against quality themes and statements
We inspect and grade elements of care that we call 'quality themes'. For example,
one of the quality themes we might look at is 'Quality of care and support'. Under
each quality theme are 'quality statements' which describe what a service should be
doing well for that theme. We grade how the service performs against the quality
themes and statements.
Details of what we found are in Section 3: The inspection
Inspection Focus Areas (IFAs)
In any year we may decide on specific aspects of care to focus on during our
inspections. These are extra checks we make on top of all the normal ones we make
during inspection. We do this to gather information about the quality of these aspects
of care on a national basis. Where we have examined an inspection focus area we will
clearly identify it under the relevant quality statement.
Fire safety issues
We do not regulate fire safety. Local fire and rescue services are responsible for
checking services. However, where significant fire safety issues become apparent, we
will alert the relevant fire and rescue services so they may consider what action to
take. You can find out more about care services' responsibilities for fire safety at
www.firelawscotland.org
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What the service has done to meet any requirements we made at
our last inspection
The requirement
The provider must ensure the medication procedures are developed to include all the
necessary information. This must include ensuring:
a) the medication forms include details of when the medication was last administered
by the parent and a record of how much was administered by staff; and
b) daily audit of medication on the premises is undertaken.
This is in order to comply with Scottish Statutory Instrument 2011/210 Regulation
4(1)(a).
Timescale: within one week of receipt of this letter.
What the service did to meet the requirement
The manager had reviewed and updated the policy and procedures in relation to the
storage and administration of medication to ensure all the necessary information was
recorded. She also audited the information.
The requirement is: Met - Within Timescales
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The requirement
The provider must develop and implement appropriate procedures for ensuring the
prevention and control of infection. In order to achieve this, the provider must ensure:
a) best practice is followed with regards to hand washing;
b) all children's hands and faces are cleaned and dried following snacks and meals;
c) two doors are closed between the toilets and areas where food is prepared and
eaten;
d) items stored in the toilet cubicles are removed;
e) the nappy bin is emptied and cleaned, as necessary, and at the end of each day;
and
f) a suitable easy to clean barrier is used over each toilet cubicle that can be cleaned
as necessary, and daily.
This is in order to comply with Scottish Statutory Instrument 2011/210 Regulation
4(1)(d).
Timescale: (a-e) within 24 hours of receipt of this letter, (f) within one month of
receipt of this letter.
What the service did to meet the requirement
The provider had complied with this requirement as they had installed the
recommended doors in the children's toilet cubicles and ensured the main doors
between the toilet and area of food preparation were closed. They had improved the
systems in place to ensure children washed and dried their faces after eating. Staff
now emptied the nappy bin on a daily basis and did not store items within the toilet
areas.
The requirement is: Met - Outwith Timescales
The requirement
In order to meet the health and wellbeing needs of children the provider must ensure
the temperature in the pre-school room is regularly monitored throughout the day
and maintained at an appropriate temperature.
This is in order to comply with Scottish Statutory Instrument 2011/210 Regulation
4(1)(a), Regulation 10(1) and Regulation 10(2)(c).
Timescale: within 24 hours of receipt of this letter.
What the service did to meet the requirement
A heater had been added to this room and we noted the temperature was maintained
at an appropriate level.
The requirement is: Met - Within Timescales
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The requirement
In order to ensure the safety of children the risk assessments must be further
developed to clearly identify the potential hazards and appropriate control measures
to reduce the risks to children. These risk assessments must then be effectively
implemented by staff to ensure the safety of children.
This is in order to comply with Scottish Statutory Instrument 2011/210 Regulation
4(1)(a).
Timescale: within two weeks of receipt of this letter.
What the service did to meet the requirement
The manager had further developed the risk assessments for the service.
The requirement is: Met - Within Timescales
The requirement
The provider must keep a record of the training of all persons employed in the
provision of the care service.
This is in order to comply with Scottish Statutory Instrument 2002/114 Regulation 19
(2)(a).
Timescale: within one week of receipt of this letter.
What the service did to meet the requirement
The manager had a record of the training staff had undertaken.
The requirement is: Met - Within Timescales
What the service has done to meet any recommendations we made
at our last inspection
1. The manager and staff should make stronger links between significant
observations of children's learning and curriculum planning to support children to
achieve their potential in all areas of development.
National Care Standards for early education and childcare up to the age of 16:
Standard 4: Engaging with children.
We noted that this area still needs to be further developed and have continued this
recommendation.
2. Effective systems should be put in place to ensure care plans reflect the current
needs of children.
National Care Standards for early education and childcare up to the age of 16:
Standard 6: Support and development.
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We saw care plans were in place for children who had allergies or dietary
requirements.
This recommendation has been met.
3. The manager and staff should review and improve lunchtime experiences for
children and ensure water is offered as an alternative at lunchtime.
National Care Standards for early education and childcare up to the age of 16:
Standard 3: Health and wellbeing.
We observed that the lunchtime experience for children had been improved in the 3 5 room as children helped themselves. Water and milk were available.
This recommendation has been met.
4. The provider should ensure support is provided for staff to develop their skills and
knowledge in:
a) observing and evaluating children's learning and development; and
b) planning an appropriate curriculum to extend children's learning and development.
National Care Standards for early education and childcare up to the age of 16:
Standard 4: Engaging with children.
Staff in the 3 - 5 room had only moved into this area in August so we will continue
this recommendation to give them more time to develop their skills and knowledge in
these areas.
5. The manager should ensure that monitoring is sufficiently focused and rigorous to
evaluate areas for improvement, follow-up on training and developments and drive
change.
National Care Standards for early education and childcare up to the age of 16:
Standard 13: Improving the service.
The monitoring systems need to be further developed and in some cases more formal
so we can see how areas for improvement have been identified and progress made,
so we will continue this recommendation.
6. Children should be supported to wash their hands after nappy changing.
National Care Standards for early education and childcare up to the age of 16:
Standard 2: A safe environment.
We saw that children were supported to wash their hands after nappy changing.
This recommendation has been met.
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The annual return
Every year all care services must complete an 'annual return' form to make sure the
information we hold is up to date. We also use annual returns to decide how we will
inspect the service.
Annual Return Received: Yes - Electronic
Comments on Self Assessment
Every year all care services must complete a 'self assessment' form telling us how
their service is performing. We check to make sure this assessment is accurate.
We received a fully completed self assessment document from the service provider.
We were satisfied with the way they had completed this and with the relevant
information they had given us for each of the headings that we grade them under.
The service identified what they thought they did well, some areas for development
and any changes they planned.
Taking the views of people using the care service into account
Children were confident within the environment and easily accessed toys and games
they wanted to play with.
Children in the 3 - 5 room currently had an interest in bugs and spent a lot of time
looking at them through magnifying glasses and naming them. They also liked to play
with the musical instruments and go outdoors.
Children in the toddler room liked playing with cars, building with the construction
and listening to stories.
Children in the baby room played with a range of activity centres and enjoyed their
lunch.
Taking carers' views into account
We sent 15 questionnaires to the service and received seven responses from parents.
We also spoke with six parents at the inspection.
All parents strongly agreed and agreed that their children had access to a range of
activities that promoted their development. They told us that staff spoke to them on a
daily basis and let them know how their child was progressing. A few parents would
like more information about what their child had done. One commented 'All I seem to
get told is how much dinner my child ate'.
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All parents were confident that staff had developed positive relationships with their
children. They stated that staff interacted with them and their children in respectful
ways. Parents told us 'the girls (staff) are absolutely fantastic'.
Although parents felt that the environment children were cared in was safe and
secure for children, many thought that the nursery would benefit from being updated.
Some parents felt that the environment was dull and cluttered and could be more
pleasant and welcoming.
Almost all parents confirmed they were involved in developing the service.
Overall, almost all parents were happy with the quality of care provided for their
children.
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3 The inspection
We looked at how the service performs against the following quality themes and
statements. Here are the details of what we found.
Quality Theme 1: Quality of Care and Support
Grade awarded for this theme: 3 - Adequate
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the care and support provided by the service.
Service strengths
We found after discussion with staff, parents and sampling the evidence provided that
parents and children had good opportunities to comment on the quality of care and
support provided.
Instead of a large questionnaire being issued to parents, the manager
had produced smaller ones which concentrated on particular areas of the service. We
saw how parents had influenced changes to the daily sheets used to share
information about the younger children. One parent had developed a new format that
was now being used by staff. The parents we spoke with during the inspection were
happy with information staff shared with them about their child.
Some parents felt that there could be better links between home and nursery. In
response to this, the manager had produced guidance to help staff ask parents about
activities children did at home. This had helped the sharing of information and for
example, in the 3 - 5 room this was highlighted on children's achievement tree.
Parents gave staff relevant information about their children by completing the
"Getting to know you" form. This included questions about children's likes and
dislikes, food preferences, favourite toys, any allergies or particular needs, how they
like to be comforted and their current routine. Staff used this information so that
children experienced being cared for in ways that were familiar to them.
All children had learning journeys in place that were used to record information about
children's learning and development. In the 0-3 age range staff produced monthly
reports that gave parents detailed information about their child's development. From
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the reports we read, we saw that staff gave a holistic view of the child. They
highlighted the progress children were making as well as areas they needed a bit of
support with. There was good information for parents that let them know where
some of the children's behaviour was part of normal development and when they
might need to consider behaviour management strategies to support the child. This
gave parents the opportunity to discuss any issues with staff and agree how
their child would be supported.
Children were involved in planning activities. For example in the 3 - 5 room a recent
Scottish topic had led to an interest in food and baking. As a result of this a parent
had come into the nursery to bake with the children and the home corner had been
developed into a café.
Staff had recently improved the lunch time arrangements for children. We saw that
children had developed self-help skills as they confidently served their meal, poured
their drink and tidied their dishes away.
Newsletters were used to share information with parents about the work of the
service and plans for children. They let parents know when open days and events
such as sports day were taking place.
Areas for improvement
Staff could further develop the learning journeys for children. They still need to
improve the involvement of children and parents in developing the learning journeys
(profiles). There should be evidence where parents and children have been involved in
agreeing learning areas, identifying particular interests, including achievements from
home and planning next steps for learning. Staff should review children's
development at least 6 monthly. See recommendation 1.
We noted that some of the 'all about me' forms were not fully completed. Staff
should ensure that parents give them as much information as possible so they can
follow children's routines.
The manager and staff should continue to develop the ways that parents and children
can be involved in assessing and influencing the development of the service.
Grade awarded for this statement: 4 - Good
Number of requirements: 0
Number of recommendations: 1
Recommendations
1. Staff need to improve how children and parents are involved in developing
children's learning journeys. They should be able to demonstrate:
* children's and parents' input into learning plans.
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* evidence of progress in all aspects of children's development.
* next steps clearly identified.
* that plans are reviewed at least 6 monthly.
National Care Standards - Early education and childcare up to the age of 16
- standards 4.4 Engaging with children and 5.6 Quality of experience.
Statement 3
We ensure that service users' health and wellbeing needs are met.
Service strengths
We found after sampling records, discussion with staff, observation of practice and
information from questionnaires that the service performed at an adequate level in
relation to this quality statement.
Since the last inspection, staff had improved children's hand washing, the
administration of medication and the meal time routine in the 3 - 5 room. We could
see that staff encouraged the children to develop health forming habits such as
washing their hands before eating and after using the toilet. Children were seen to
enjoy healthy meals and snacks. In the 3 - 5 room the routine had been changed to
help children develop self-help skills by serving their own meal, pouring drinks and
tidying away their dishes. Staff in the younger age group supported children at
mealtimes, encouraging children who were able to feed themselves. As a result we
could see children were learning to be independent and self-reliant in their personal
hygiene.
Curriculum plans and floor books showed that children had the opportunity to learn
about healthy lifestyles. For example in the 3 - 5 room the children were learning
about healthy foods and had been involved in planning races and games to be
included in the sports day. Children had daily opportunities to participate in a variety
of physical activities. They had access to a large garden area as well as walking to the
'woodies' in the local community. Staff recorded children's progress and identified
how they would continue to support their development and interests.
The service had improved the system they had in place for the storage and
administration of medication. The manager had updated the policy in place to guide
staff practice and introduced an audit system to ensure it was followed.
Areas for improvement
As we have stated in quality theme 1, statement 1, children's learning journeys in the
3 - 5 room could be further developed. See recommendation 1 in this quality
statement. Through discussion with the staff and manager we agreed that there
could be better links between the curriculum plans and the information included in
children's learning journeys. For example in the 3 - 5 room we identified through the
curriculum plans that a child had been supported to develop her use of language,
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however this was not recorded as a significant achievement within her learning
journey. Staff should also ensure how children's interests and learning is being
supported by showing how "next steps" are followed to help children's continued
progress. See recommendation 1.
Staff could further improve snack and mealtimes for children by sitting beside them,
rather than crouching by or standing over the table. Staff in the younger age group
could have children's meals within easier reach to prevent them getting up and down
to get items during the meal time.
Some information about children's dietary needs/allergies needs to be updated as
there were inconsistencies in how this was detailed in the child's 'all about me' form
and in the allergy folder kept in the kitchen. Staff need to ensure children's
information is updated at least once in a six monthly period. See recommendation 2.
At the last inspection we recommended that stronger links be made between
observations and curriculum plans. We have continued this recommendation. See
recommendation 3.
Grade awarded for this statement: 3 - Adequate
Number of requirements: 0
Number of recommendations: 2
Recommendations
1. Staff need to ensure that the information recorded in children's profiles is:
* detailed to fully reflect what children have learned.
* next steps are identified and followed up to show children's progress.
* regularly audited to ensure all staff are completing the profiles to the standard
expected by the manager.
National Care Standards - Early education and childcare up to the age of 16
- standards 4.4 Engaging with children, 5.6 Quality of experience and 14.7.
2. The staff should ensure the information about children's health needs is up to date
and reviewed.
National Care Standards - Early education and childcare up to the age of 16
- standard 3.4 Health and well-being of experience.
3. The manager and staff should make stronger links between significant
observations of children's learning and curriculum planning to support children to
achieve their potential in all areas of development.
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National Care Standards for early education and childcare up to the age of
16: Standard 4: Engaging with children.
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Quality Theme 2: Quality of Environment
Grade awarded for this theme: 3 - Adequate
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the environment within the service.
Service strengths
We found that the service had good opportunities for parents and children to be
involved in assessing the quality of the environment.
We saw where children's interests had influenced the curriculum. For example staff
had arranged an outing to the local park after children wanted to look for dolphins.
Children were also involved in planning for events such as sports day where they
organised what races they would do.
Through the 'wee green space' initiative the service had secured funding for outdoors
and had bought suits for children to wear outdoors.
Areas for improvement
A few parents told us that the environment could do with upgrading. Comments
included:
'Some effort could be put in to make it a more pleasant environment'
'The environment needs updating as it is fairly dull and cluttered'.
The provider and manager advised they are planning to update the toddler room.
They should do this in consultation with the parents and children.
Grade awarded for this statement: 4 - Good
Number of requirements: 0
Number of recommendations: 0
Statement 2
We make sure that the environment is safe and service users are protected.
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Service strengths
We found that the service had addressed the issues highlighted at the last inspection
and awarded a grade of adequate for this quality statement.
There was a secure door entry system in place which meant that staff knew who was
entering the building. Visitors were asked to sign in and out of the service.
Since the last inspection partitions had been fitted to the children's toilet cubicles to
promote better infection control procedures. We noted that staff also ensured the
outer door between the toilets and door leading to the kitchen were kept closed.
The service had a system in place that enabled staff to report any repairs or
maintenance needed and record when they were carried out.
There was a general risk assessment in place for the nursery and outings. Staff had
identified appropriate safety measures to minimise the risk for children. Staff used
cook safe documentation to promote a safe environment.
Staff recorded information about any accident that occurs. From the forms we
sampled, we saw that these detailed what had happened and the action taken by
staff, including first aid treatment. Parents were asked to sign the document after the
information was shared with them.
Areas for improvement
The risk assessments could be further developed to ensure that each area/room
within the nursery has a risk assessment. See recommendation 1.
Some of the areas within the nursery are in need of repair. For example, in the
kitchen some of the cupboard doors were loose and did not close properly. Areas
within the toddler room were cluttered and staff had draped jackets over the fence
dividing the room which prevented children accessing the activities in this area. Chairs
were stacked in some areas and resources stored on top of units. Staff need to ensure
that the environment for children promotes their safety and is attractive and inviting.
The sink unit was not used by children as they could not reach the taps. Consideration
should be given to replacing this with a more suitable one so children can wash their
hands within the room. Although we saw in the maintenance records that plans were
in place for the decoration of the service, we would recommend that a more detailed
plan be put in place which outlines the work to be done. See recommendation 2.
Grade awarded for this statement: 3 - Adequate
Number of requirements: 0
Number of recommendations: 2
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Recommendations
1. Risk assessments should be compiled for each room within the nursery to show
how any risk identified is minimised.
National Care Standards - Early Education and Childcare up to the age of 16
- standard 2.2 A safe environment.
2. The manager should compile a plan that details work that is planned to ensure the
environment is being kept in a good state of repair externally and internally.
National Care Standards - Early Education and Childcare up to the age of 16
- standard 2.2 A safe environment.
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Quality Theme 3: Quality of Staffing
Grade awarded for this theme: 4 - Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of staffing in the service.
Service strengths
The strengths we outlined in Quality Theme 1, Statement 1 regarding opportunities for
parents, children and stakeholders to express their views also apply to them having
their say about staffing in the service.
The service continued to operate an open door policy meaning that parents were able
to discuss any issues with staff or management.
From talking to parents, information from questionnaires and seeing feedback they
gave to the service, we concluded that staff were skilled and experienced and able to
meet children's individual needs. During the inspection we observed that there were
good relationships between staff, children and parents.
Parents comments included:
'My little boy is a happy, confident individual and I believe that the nursery has played
a big part in that'.
'This is the third time I've used the nursery. I feel happy and confident that my child is
secure and well cared for when I drop her off in the morning'.
'Overall I am happy with the quality of care my daughter receives. She adores the staff
and she seems happy in the nursery. The girls' (staff) are absolutely fantastic'.
In a recent questionnaire issued by the service they had asked parents what qualities
they would like in staff. This information would be used in any future recruitment.
Areas for improvement
Consideration could be given to developing formal ways of getting views about staff
from the professionals they work with from other agencies.
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Grade awarded for this statement: 4 - Good
Number of requirements: 0
Number of recommendations: 0
Statement 3
We have a professional, trained and motivated workforce which operates to National
Care Standards, legislation and best practice.
Service strengths
After sampling a range of documentation, talking with staff, management and
parents we found that the service operated at a good level in relation to this quality
statement.
All staff were qualified and registered with the appropriate registering body. They
were aware of the codes of practice and National Care Standards that underpins their
practice.
Staff had access to training opportunities which included a refresher in child
protection, Pre Birth to three and Getting it Right for Every Child (GIRFEC). Staff shared
the content of their training with colleagues.
Throughout the inspection we observed that staff interacted well with children. Praise
and encouragement were used effectively to promote children's learning. We saw that
staff also had positive relationships with parents and shared appropriate information
with each other about children. This enabled staff to know if they needed to change
any part of the child's routine and let parents know how their child had been at
nursery.
Staff in the 3 - 5 room were being supported by the local authority to deliver the
curriculum for children.
We were able to identify a range of ways that staff were supported in their roles.
These included appraisals and meetings. From minutes of meetings we saw the work
of the nursery was discussed. For example, the manager had gone over the
development plan with staff and talked about how they could use their time
effectively to complete paperwork.
Areas for improvement
There had been staff changes within the 3 - 5 room and they were still developing
their knowledge of the curriculum for excellence and learning journeys. We have
therefore continued the recommendation made at the last inspection to ensure staff
are supported to develop their skills in this area. See recommendation 1.
The manager could further develop some of the systems in place to support staff. For
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example the induction information in the staff handbook is out of date and did not
reflect current practice/routines in the nursery. It should be reviewed and updated to
include the competencies staff are expected to achieve within their role. See
recommendation 2.
The appraisal system could be further developed to support staff in their roles. For
example when staff reflected on their practice in some areas they had graded
themselves a three, but there were no areas for development linked to this. The
manager needs to ensure that appropriate areas for staff development are linked to
the self assessment that has taken place. A review section should also be added to
the form so that progress can be effectively monitored. See recommendation 3.
Some of the routines in the nursery seemed to be service led rather than meeting the
individual needs of children. For example sleep time on the upper floor was 1.00pm.
Staff should be able to demonstrate that this is part of the child's individual routine.
See recommendation 4.
Grade awarded for this statement: 4 - Good
Number of requirements: 0
Number of recommendations: 4
Recommendations
1. The provider should ensure support is provided for staff to develop their skills and
knowledge in:
a) observing and evaluating children's learning and development; and
b) planning an appropriate curriculum to extend children's learning and
development.
National Care Standards for early education and childcare up to the age of
16: Standard 4: Engaging with children.
2. The manager should review and update the induction system for staff. Information
about the service should be updated to reflect current practice within the nursery
and include the competencies staff are expected to achieve during their induction
period. This will help identify their skills and areas for professional development.
National Care Standards - Early education and childcare up to the age of 16
- standards 12.2 - Confidence in staff and 14.7 - Well managed service
3. The manager could further develop the appraisal system in place to ensure that
areas for staff development are linked to the self assessment staff have completed.
She should ensure these areas are reviewed at the next appraisal.
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National Care Standards - Early education and childcare up to the age of 16
- standards 12.2 - Confidence in staff and 14.7 - Well managed service
4. Staff should ensure the routines in place meet the individual needs of children.
National Care Standards - Early education and childcare up to the age of 16
- standards 3.1 - health and wellbeing
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Quality Theme 4: Quality of Management and Leadership
Grade awarded for this theme: 3 - Adequate
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the management and leadership of the service.
Service strengths
The strengths we outlined in Quality Theme 1, Statement 1 about opportunities for
parents, children and stakeholders to express their views also apply to them having
their say about the management of the service.
The service worked in partnership with the local authority to deliver the curriculum to
the pre-school children.
Areas for improvement
The service should continue to develop the ways that staff, parents and stakeholders
can give their views about the service, which should be used to make improvements.
It would be beneficial if the service received written feedback from the local authority
so that the areas they discussed for development/improvement can be effectively
monitored to assess the impact on children's experiences.
Grade awarded for this statement: 4 - Good
Number of requirements: 0
Number of recommendations: 0
Statement 4
We use quality assurance systems and processes which involve service users, carers,
staff and stakeholders to assess the quality of service we provide
Service strengths
Since the last inspection there has been limited progress made in using the systems
introduced to help evaluate the service and we have awarded a grade of adequate for
this quality statement.
The manager had introduced a medication audit to ensure that the procedures were
being followed by staff. This highlighted if there were any areas that needed to be
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addressed.
The appraisal system had been used to review staff practice and identify areas for
their development. We talked to the manager about other ways she monitored staff
practice and she advised she reviewed children's learning journeys, but did not record
formal feedback for staff.
From minutes of meetings, we saw that staff had been involved in reviewing policies
and procedures for the service.
Areas for improvement
The manager should further develop the quality assurance systems to monitor the
work of the service. Some of the systems in place are verbal or the written
information is not kept to show the feedback and how this was used to make
improvements. The systems should be able to show
* What areas of the service are being monitored
* Formal feedback given about practice and any areas for development.
* The progress made in the areas identified for development.
See recommendation 1 which is continued from the last inspection.
Grade awarded for this statement: 3 - Adequate
Number of requirements: 0
Number of recommendations: 1
Recommendations
1. The manager should ensure that monitoring is sufficiently focused and rigorous to
evaluate areas for improvement, follow-up on training and developments and drive
change.
National Care Standards for early education and childcare up to the age of
16: Standards 13: Improving the service and 14.7 - Well managed service
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4 Other information
Complaints
No complaints have been upheld, or partially upheld, since the last inspection.
Enforcements
We have taken no enforcement action against this care service since the last
inspection.
Additional Information
Action Plan
Failure to submit an appropriate action plan within the required timescale, including
any agreed extension, where requirements and recommendations have been made,
will result in the Care Inspectorate re-grading a Quality Statement within the Quality
of Management and Leadership Theme (or for childminders, Quality of Staffing
Theme) as unsatisfactory (1). This will result in the Quality Theme being re-graded as
unsatisfactory (1).
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5 Summary of grades
Quality of Care and Support - 3 - Adequate
Statement 1
4 - Good
Statement 3
3 - Adequate
Quality of Environment - 3 - Adequate
Statement 1
4 - Good
Statement 2
3 - Adequate
Quality of Staffing - 4 - Good
Statement 1
4 - Good
Statement 3
4 - Good
Quality of Management and Leadership - 3 - Adequate
Statement 1
4 - Good
Statement 4
3 - Adequate
6 Inspection and grading history
Date
Type
Gradings
20 Mar 2012
Unannounced
Care and support
Environment
Staffing
Management and Leadership
4 - Good
Not Assessed
5 - Very Good
Not Assessed
25 Nov 2010
Unannounced
Care and support
Environment
Staffing
Management and Leadership
5 - Very Good
Not Assessed
Not Assessed
Not Assessed
25 Mar 2010
Unannounced
Care and support
Environment
Staffing
Management and Leadership
5 - Very Good
5 - Very Good
5 - Very Good
5 - Very Good
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24 Feb 2009
Unannounced
Care and support
Environment
Staffing
Management and Leadership
4 - Good
3 - Adequate
4 - Good
4 - Good
All inspections and grades before 1 April 2011 are those reported by the former
regulator of care services, the Care Commission.
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To find out more about our inspections and inspection reports
Read our leaflet 'How we inspect'. You can download it from our website or ask us to
send you a copy by telephoning us on 0845 600 9527.
This inspection report is published by the Care Inspectorate. You can get more copies
of this report and others by downloading it from our website:
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Telephone: 0845 600 9527
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