Clifton College
Virtual Desktop
Connection Guide
Created: March, 09 2017
USING THE DESKTOP PORTAL
USING THE DESKTOP PORTAL
Thisappliestoallusersaccessingthevirtualdesktop(s)fromaWindowsPC,MacintoshOSX,Chromebook
orThinClientsystemusingawebbrowser.ForThinClientusersconnectingpleaseseethe"Connecting
fromaThinClient"section. UsingtheDesktopPortaltoaccessvirtualdesktop(s)isnotrequired. This
informationislistedwithinthisdocumentaswell.
Dependingonthebrowserused,someoftheiconswillbedifferent. Itisrecommendedtousethe
latestversionofChromeand/orInternetExplorer. Recommendationsaretotryusingbothofthese.
Ifthereareotherbrowsersused,pleasetestthoseaswell.
CONNECT TO PORTAL
ToconnecttotheVirtualDesktop(s),usethepreferredwebbrowserandaccess:
https://remote.cliftoncollege.com
Entertheusernameandpasswordandclickthe“Login”button.
Checkingthe“Automaticallyconnecttodefaultdesktop”willauto‐connecttoaparticularvirtualdesktop.
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USING THE DESKTOP PORTAL
PORTAL EXPLAINATION
TheDesktopPortalpageallowsuserstoaccessassignedvirtualdesktop(s)toaparticularActiveDirectoryaccount.
Connectionoptions
VM/Apptoconnectto
ChangesthedefaultVM
andProtocolselection
Poweroptions‐power,reset,
reboot,shutdown,disconnect
andlogoff
LinktodownloadthePCoIPClient‐
VMwareHorizonViewClient
ToLogoutofPortal: ToprightoftheDesktopPortalpage click
PROTOCOL OPTIONS
ConnectingtoavirtualdesktopcanbedoneviatheDesktopPortalordirectlythroughtheViewClient.
Generally,thedefaultprotocolisPCoIP. InordertousePCoIP,theVMwareViewClientMUSTbeinstalled.
Belowarethetwoavailableprotocols. TouseBlast/HTML,abrowserMUSTbecompatiblewithHTML5.
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USING THE DESKTOP PORTAL
INSTALLING THE PCOIP CLIENT (VMWARE HORIZON CLIENT)
ToinstallthePCoIPClient,clickontheDownloadClientslinkontheleftundertheDesktoporpoolname
sectionwithinthePortal. Ifthelinkdoesnotworkgodirectlyto‐
https://my.vmware.com/go/viewclients
1. SelectDownloadbythecomputerOperatingSystemversionthatwillbeused. NEVERdownloadthe
LocalModeoption.
ExampleforaWindowscomputer:
NOTE:WindowsXPandWindowsVistaaresupportedonlywithHorizonClient3.2.1andearlier.Use
thedrop‐downundertheSelectVersion,andselectthelowerversionofViewClient.
iOSandAndroidinstallscanbefoundwithintheAppStoreandPlayStoreonthedeviceaswell.
2. Followtheinstructions.
3. Afterinstalling,arebootisrecommendedofthecomputer.
VMwarecontinuallyupdatestheversionofViewClient. Insomecasesoneversionwillworkbetterthen
anotherversion. Ifthereareanyissuestheyshouldbedirectedtothetechnicalpersonthatisassignedto
thePOC.
VMwareViewClientdocumentationisavailableonVMware’swebsite. Releasenotesareavailableatthis
locationforvariousOperatingSystems.
https://www.vmware.com/support/viewclients/doc/viewclients_pubs.html
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USING THE DESKTOP PORTAL
CONNECTING VIA DESKTOP PORTAL
ConnectingcanbedoneviaPCoIPandviaBlast/HTML5.
CONNECT VIA PCOIP (HORIZON VIEW CLIENT)
AfterinstallingthePCoIPClient(Asabove).ConnectviatheDesktopPortalortheHorizonView
Client.TheseareinstructionsbasedonconnectingviatheDesktopPortal.
1. LogintotheDesktopPortalassigned. ( SeeUsingtheDesktopPortalasabove)formoreinformation.
2. SelecttheVirtualMachineORRemoteApplication(ifavailable)toconnecttobyselectingtheDesktop
orApplicationundertheConnectcolumn.
3. Onceselected,connectiontotheVMwilloccur:
Ifconnectingtoapplication:
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USING THE DESKTOP PORTAL
Thevirtualdesktoporremoteapplicationwillopenonceconnected.Thevirtualdesktoplikelywillopenin
full‐screenwithmultiplemonitorspanset;thisisthedefaultconfiguration.Thissettingcanbechanged.
CONNECT VIA BLAST
AbrowserwithHTML5capabilitiesMUSTbeused. ThisdoesNOTusetheHorizonViewClient.
1. Logintothedesktopportal(SeeUsingtheDesktopPortalasabove)LogintotheDesktopPortal
assigned. 2. SelecttheDropdownundertheProtocolColumnandselectBlast:
3. SelecttheVirtualMachineORRemoteApplication(ifavailable)toconnecttobyselectingtheDesktop
orApplicationundertheConnectcolumn. NOTICE‐undertheProtcolBlastisselected.
4. Thebrowserwillopenthevirtualdesktoporapplication(ifavailable),bydefault,thisisnotmulti‐
monitor:
Example:
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USING THE DESKTOP PORTAL
CONNECT VIA THE HORIZON VIEW CLIENT
ConnectingcanbedoneviaPCoIP. ThisREQUIRESadminaccess,toinstalltheViewClient. Onceinstalled,
PCoIPmaybeused. ConnectingviadirectlythroughtheViewClient,doesNOTrequireusingtheDesktop
Portal(seeabove:ConnectingviaDesktopPortal).
CONFIGURE THE SERVER WITHIN THE HORIZON VIEW CLIENT
1. OpentheVMwareHorizonClientinstalledonthedevice.
Example:
2. ClickAddServerTypethePOClink(https://remote.cliftoncollege.com).
Example:
5. Typeintheusernameandpasswordprovided. (Thisisyourcollegenetworklogonaccount).
Windows:
Mac:
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USING THE DESKTOP PORTAL
CONNECT VIA PCOIP (HORIZON VIEW CLIENT)
AfterinstallingthePCoIPClient(seeabove:InstallingthePCoIP).ConnectviatheDesktopPortalortheHorizon
View
Client.
1. OpentheViewClientandlogintotheClient
2. Availableassignedvirtualdesktopsandremoteapplications(ifapplicable)willbeshown. Selectthe
itemlisted. BYDEFAULTITWILLUSEPCoIP.
Windows:
Mac:
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USING THE DESKTOP PORTAL
ToverifyPCoIPprotocolisusedright‐clickthevirtualdesktop/applicationandverify
PCoIPisselectedasshown:
Windows:
Mac:
AppSettings(ifapplicable):
Itwillconnecttothedesktoporapplicationselected
Thevirtualdesktoporremoteapplicationwillopenonceconnected.Thevirtualdesktoplikelywillbe
openedinfull‐screenwithmultiplemonitorspanset;thisisthedefaultconfiguration. Thesesettings
canbechangedwithintheDisplaysettingswithintheHorizonViewClient.
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USING THE DESKTOP PORTAL
MOBILE CONNECTIVITY
PROCEDURE FOR INSTALLING
1. OntheiOSdevice,Android,browsetotheURLfordownloadingtheinstallerfile,orsearchtheApp
Store/PlayStoreforthe“HorizonClient”app.
2. Downloadtheapp.
CONFIGURE
1. OpentheHorizonApp
2. ServerSetupwillbeshown. Typehttps://remote.cliftoncollege.comTap
AddServer
3. AfteraddedtheCloudwiththeserveraddressisshown. Taptheserver.
4. Enteryourcollegenetworkusernameandpassword.
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USING THE DESKTOP PORTAL
5. TheVMs/Appsassignedareshown. TaptheapplicationorVMtoconnect.
MOBILE GESTURES
Onceinstalledandopened. Varioussettings,andoptionsareavailablewithintheApp.
Unity Touch
AccesstoApplications,andFiles. Thisisawaytohave“shortcutaccess”withintheVM.
Asidebarwillbeshownthatpullsouttothis thetabontheleftsideofthescreen.Besidesswipingthis
tabtotherighttoopenthesidebar,alsobyslidingthetabupordown.
Horizon Client Tools
Thesetoolsincludebuttonsfordisplayingtheonscreenkeyboard,virtualtouchpad,configurationsettings,
andavirtualkeypadforarrowkeysandfunctionkeys.
Aradialmenuappearsinthemiddleofthescreenwhenconnectedtoaremotedesktoporapplication.
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USING THE DESKTOP PORTAL
Taptoexpandthemenuanddisplayiconsforeachtool. Tapoutsidetheiconstocollapsetheiconsback
intothesphere. Toolsmightdifferduetothedevice,andifanewerversionoftheApp.
Theradialmenuincludesseveraltools:
MorecanbefoundonMobileDevicesonthisVMwaredocument:
https://www.vmware.com/support/pubs/horizon_mobile_pubs.html.In‐depthdescriptionsofsettingsandmore
functionsareavailableonthedocumentlinkaswell.
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USING THE DESKTOP PORTAL
TROUBLESHOOTING AND FAQ
Belowarecommonerrormessages. Forfurther assistancepleasecontact theITHelpdesk:
Email: [email protected] Log a ticket here: https://helpdesk.cliftoncollege.com Telephone: 0117 315 7290 (Ext. 290)
Message
Sessionhasexpired
Cause/Resolution
DesktopPortalsessiontimeout,orVMwareTimeout
occurred. Commonandnothingtobealarmed
about. Forsecuritypurposesdefaulttimeoutsare
set.
Unabletoallocateadesktop‐Poolrefreshin
IfassignedtoaDynamicPool,thepoolmightbein
refreshmode. Contactthetechnicalresourceto
progress.
verifyifarefreshistakingplace.
Desktopisnotreadyforconnection. Pleasewait ThisisrelatedtotheVMeithernotpoweredon,
beingrestarted,orreset. Tryagaintoconnect. OS
afewminutesortryagain.
statemightnotberunning.
1‐Anagentisnotrunning
UnabletoConnecttoDesktop/VMisnot
available
2‐TheOSmightbecorrupt,rebooting,or
runningasystemrestore.
3‐Portsarenotopenwithintheinternal
network(seetheDaaSPOCNetworkand
VPNGuideintheftpsite.
UnabletoConnecttoDesktop. Desktophasbeen Anotheruserisloggedintothisdesktop. ORthe
VMisallocatedtoanotheraccount. Rebootingthe
allocatedtoadifferentuser.
VMwillresolvethis.
LoginFailure: Unknownusernameorbad
Wrongusernameorpasswordisbeingused. Verify
password.Pleasetryagain.
theinformationiscorrectfromtheWelcomeLetter.
Thefollowingtableliststhe errormessagesausercanreceiveandthe causeswhenattemptingto
changetheirpasswordinthe ViewClient.
Message
PleaseEntertheOldPasswordandthenew
Password
ProvidedOldPasswordininvalid,pleasetry
again.
ProvidedNewPassworddoesnotmatch,please
tryagain.
Cause/Resolution
Someorallofthepasswordfieldsareblank.
IfthepasswordloggedinisdifferentfromtheOld
Password.
Usermistypedpassword,oraccountislocked,
pleasecontactCliftonCollegeITHelpdesk.
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