About the rankings
Your questions answered
1 Why can’t I find my plan? Not all plans
submit data to the National Committee for
Quality Assurance (NCQA). Some that do
choose not to make the information public.
And some plans don’t submit enough data
for valid statistical analysis.
1 I purchase insurance on my own
instead of getting it through a job. Can I
buy all of these plans? You can buy some of
the private plans listed, but many are offered
only to employers as group plans. Even so,
many insurers sell similar health plans to
companies and to individuals. But the name
of the insurance product or plan and the
range of benefits sold to individuals may be
different from the group version’s. For more
details on plans offered to individuals, we
recommend using the plan-finder feature at
the federal government’s consumer health
website, Healthcare.gov.
1 What about the Medicare and
Medicaid plans? If you are a Medicare
beneficiary, you can obtain any of the
Medicare Advantage plans ranked in your
state when you initially sign up or during
Medicare’s annual open enrollment period,
which this year runs from Oct. 15 to Dec. 7.
Medicaid plans are available only to
households that meet their state’s eligibility
requirements.
1 What goes into the scores on
treatment, prevention, and customer
satisfaction? Treatment scores reflect
how well a plan takes care of common
conditions such as diabetes and heart
disease. Prevention scores cover services
such as prenatal care, cancer screenings,
and immunizations. Consumer satisfaction
looks at satisfaction with a plan’s doctors
and services, such as customer service.
1 How can I use the scores and
rankings to pick a good plan? Don’t focus
too much on minor differences, such as
between plans with scores of, say, 82 and 86.
Instead, pay attention to larger differences.
The same goes for the performance scores
for treatment, prevention, and consumer
satisfaction. The difference between 2 and 3
is not as telling as the difference between
1 or 2 and 5. If you have a particular
condition, look at our online rankings for
scores pertinent to that condition, if
available. Healthy individuals and families
with children might want to pay close
attention to how well plans do on
prevention.
1 Why are HMOs and PPOs ranked
together but listed separately? PPOs
score lower than HMOs on average. That is
most likely because PPOs collect
performance data somewhat differently
than HMOs do. And fewer PPOs are
accredited, which lowers their scores.
Differences may also reflect actual lower
performance.
1 Why is information missing for some
plans? Some plans don’t offer some
measured services or have too few enrollees
using them. And a plan can choose not to
submit data for a particular measure.
Private health plan rankings
HMO
In rank order, within states and categories.
77
UnitedHealthcare Insurance (Alabama)
77
Aetna Life Insurance Company (Alabama)
77
Connecticut
ConnectiCare
87
Anthem Blue Cross and Blue Shield-Connecticut
87
Cigna HealthCare of Connecticut
85
Oxford Health Plans (CT)
84
Aetna Health-Connecticut
*Not accredited by the NCQA.
84
2
1 1
1 1
1
3
1 1
1 1
1
3
1 1
1 1
1
3
1
5
1
3
1
3
1
3
1
5
1
5
1
4
1
4
1
4
1
5
1
4
1
4
1
4
1
4
1
Overall Performance
score
connecticut continued
UnitedHealthcare of New England
84
307
Aetna Life Insurance Company (Connecticut)
84
305
UnitedHealthcare Insurance (New England)
83
310
Oxford Health Insurance-Connecticut
81
Cigna (CT)*
70
31
DelAware
34
Blue Cross Blue Shield of Delaware
84
73
AmeriHealth HMO (Delaware)
83
92
Aetna Health (Pennsylvania)-Delaware
83
94
Optimum Choice
81
National
rank
UnitedHealthcare of Alabama
Better than
average
Treatment
National
rank
Treatment
Prevention
Alabama
1
12
13
14
15
1
Worse than
average
Prevention
Plan name
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
These rankings of private, Medicare, and
Medicaid health-insurance plans (HMOs
and PPOs) are based on data and
calculations from the National Committee
for Quality Assurance (NCQA), an
independent nonprofit group. A total
of 830 plans are ranked in three categories:
390 private plans that people enroll in
through work or on their own, 341 that serve
Medicare beneficiaries in the Medicare
Advantage program, and 99 that Medicaid
beneficiaries enroll in.
Because of space considerations, we are
presenting the rankings of health plans in
three regional editions. Within categories,
plans are listed by state. A complete national
list is available at ConsumerReports.org/
health, where consumers can also access
additional details on insurance plans and
compare up to five at a time free of charge
until Nov. 15.
Overall score on a scale of 1 to 100
(higher is better) is based on performance
on dozens of measures encompassing
consumer satisfaction, treatment, and
prevention. Whether a plan is accredited
by the NCQA is also part of its score.
Non-accredited plans, marked with an
asterisk (*), score lower on average because
accreditation can add up to 15 points.
Accreditation is a plus but is no guarantee of
quality care. Plans pay a fee to the NCQA to
be evaluated for accreditation; the amount
varies by plan size. Performance covers the
subcategories of treatment, prevention, and
consumer satisfaction, scored from 1 to 5.
National rank shows where each plan
stands among all plans nationwide in that
category. A lower number signifies a higher
ranking and better performance.
2
1
3
1
3
1
1
1
4
1
4
1
4
1
4
1
3
1
4
1
4
1
4
1
4
1
3
1
4
1
101
4
1
3
1
3
1
1
1
4
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
81
108
175
332
102
111
129
216
43
FEATURE HEALTH INSURANCE
65
District of Columbia
Kaiser Foundation Health Plan of the Mid-Atlantic
States
Cigna HealthCare Mid-Atlantic
84
Aetna Health (Pennsylvania)-Maryland
83
MD-Individual Practice Association
82
CareFirst BlueChoice
81
Optimum Choice
81
UnitedHealthcare of the Mid-Atlantic
81
Aetna Life Insurance Company (MD/DC)
82
UnitedHealthcare Insurance (Mid-Atlantic)
81
BluePreferred
81
Cigna (MD, DC)*
68
87
florida
Capital Health Plan
90
Health First Health Plans
83
AvMed Health Plans
82
Cigna HealthCare of Florida
82
UnitedHealthcare of Florida
82
Aetna Health-Florida
81
Humana Medical Plan of Florida
81
Health Options
80
Neighborhood Health Partnership
80
Florida Health Care Plans*
69
Aetna Life Insurance Company (Florida)
81
UnitedHealthcare Insurance (Florida)
81
Cigna (FL)*
67
Georgia
Kaiser Foundation Health Plan of Georgia (HMO)
86
Cigna HealthCare of Georgia
83
Kaiser Foundation Health Plan of Georgia (POS)
82
Aetna Health-Georgia
82
Blue Cross Blue Shield Healthcare Plan of Georgia
82
UnitedHealthcare of Georgia
81
Humana Employers Health Plan of Georgia
80
Aetna Life Insurance Company (Georgia)
82
UnitedHealthcare Insurance (Georgia)
80
Blue Cross Blue Shield Healthcare Plan of Georgia
77
Cigna (GA)*
66
kentucky
Anthem Blue Cross and Blue Shield in Kentucky
84
Cigna Ohio Managed Care
84
*Not accredited by the NCQA.
44
con s um er r ep o rt s n ove mb e r 2 0 1 1
3
1
2
1
2
1
2
1
3
1
3
1
3
1
2
1
1
1
1
1
1
1
3
1
3
1
2
1
3
1
4
1
3
1
3
1
4
1
4
1
3
1
2
1
4
1
2
1
4
1
3
1
4
1
4
1
4
1
4
1
3
1
3
1
2
1
3
1
2
1
3
1
4
1
3
1
3
1
5
1
4
1
4
1
4
1
4
1
3
1
3
1
4
1
3
1
3
1
3
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
5
1
3
1
4
1
3
1
4
1
3
1
2
1
3
1
2
1
1
1
3
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
3
1
5
1
3
1
3
1
3
1
2
1
3
1
2
1
1
1
2
1
3
1
2
1
2
1
3
1
3
1
3
1
2
1
3
1
3
1
2
1
3
1
3
1
2
1
1
1
3
1
4
1 4
1 3
1
4
1 3
1 4
1
Overall Performance
score
kentucky continued
Humana Health Plan of Ohio
83
164
Humana Health Plan of Kentucky
81
279
UnitedHealthcare of Ohio
81
380
Aetna Health (Pennsylvania)-Ohio
81
UnitedHealthcare of Kentucky
80
33
Welborn Health Plans*
68
79
Humana Health Plan of Kentucky
80
131
Anthem Blue Cross and Blue Shield in Kentucky
79
137
UnitedHealthcare Insurance (Kentucky)
78
194
Aetna Life Insurance Company (Kentucky)
77
216
Cigna (KY)*
63
225
maine
140
Harvard Pilgrim Health Care
184
Anthem Blue Cross and Blue Shield in Maine
87
210
Aetna Health-Maine
83
347
Martin's Point Health Care*
74
Aetna Life Insurance Company (Maine)
81
Cigna (ME)*
68
3
117
92
Johns Hopkins US Family Health Plan
88
147
Kaiser Foundation Health Plan of the Mid-Atlantic States
87
157
Cigna HealthCare Mid-Atlantic
84
Employer Health Programs
84
Aetna Health (Pennsylvania)-Maryland
83
MD-Individual Practice Association
82
CareFirst BlueChoice
81
Optimum Choice
81
227
246
259
334
180
223
352
52
UnitedHealthcare of the Mid-Atlantic
81
Coventry Health Care of Delaware*
66
Aetna Life Insurance Company (MD/DC)
82
UnitedHealthcare Insurance (Mid-Atlantic)
81
126
BluePreferred
81
158
Cigna (MD, DC)*
68
163
4
1
3
1
3
1
3
1
2
1
4
1
2
1
2
1
2
1
2
1
2
1
3
1
3
1
3
1
3
1
2
1
3
1
2
1
2
1
1
1
1
1
1
1
120
5
1
4
1
2
1
5
1
2
1
3
1
5
1
5
1
3
1
4
1
3
1
3
1
5
1
5
1
4
1
5
1
3
1
3
1
5
1
3
1
3
1
2
1
3
1
2
1
1
1
1
1
1
1
1
1
3
1
3
1
2
1
3
1
5
1
5
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
4
1
4
1
3
1
3
1
3
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
3
1
5
1
5
1
3
1
3
1
3
1
3
1
3
1
2
1
1
1
3
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
4
1
4
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
4
1
196
197
201
268
337
249
276
303
306
384
1
29
121
328
214
346
23
33
79
106
131
137
194
216
225
361
140
184
210
347
massachusetts
Harvard Pilgrim Health Care
92
217
Tufts Associated Health Maintenance Organization
91
250
Health New England
89
161
Fallon Community Health Plan
88
266
Blue Cross and Blue Shield of Massachusetts
88
314
ConnectiCare
87
364
ConnectiCare of Massachusetts
87
Neighborhood Health Plan
86
91
Aetna Health (Pennsylvania)-Massachusetts
85
107
Cigna HealthCare of Massachusetts
85
172
3
1
2
1
2
1
2
1
3
1
4
1
3
1
4
1
3
1
2
1
4
1
maryland
143
203
National
rank
Cigna (DE)*
4
1
3
1
2
1
2
1
Better than
average
Treatment
79
1
1
4
1
3
1
3
1
361
1
12
13
14
15
1
Worse than
average
Prevention
82
UnitedHealthcare Insurance (Delaware)
National
rank
Aetna Life Insurance Company (Delaware)
Treatment
66
Prevention
Delaware continued
Coventry Health Care of Delaware*
Plan name
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
1
2
10
13
15
31
31
42
71
77
HMO
UnitedHealthcare Insurance (New England)
83
Cigna (MA)*
69
michigan
Grand Valley Health Plan
89
Priority Health
87
HealthPlus of Michigan
86
Health Alliance Plan of Michigan
86
Physicians Health Plan
85
Blue Care Network of Michigan
84
Total Health Care
Plan name
Aetna Life Insurance Company (Michigan)
81
Overall
score
81
UnitedHealthcare Insurance (Michigan)
80
Health Alliance Plan of Michigan*
65
5
1 5
1 5
1
5
1 5
1 4
1
5
1 4
1 4
1
4
1 4
1 4
1
4
1 4
1 4
1
3
1 4
1 4
1
1
1
4
1
2
Performance1
3
1 3
1 3
1
3
1 3
1 2
1
3
1 2
1 3
1
Excellus BlueCross BlueShield
88
9
Capital District Physicians' Health Plan
88
16
Capital District Physicians' Healthcare Network
87
98
Independent Health Association
87
108
MVP Health Care
86
333
HealthNow New York
86
Univera Healthcare
85
11
HIP Health Plan of New York
85
41
Cigna HealthCare of New York
84
43
Empire BlueCross BlueShield
84
51
Oxford Health Plans of New York
84
62
Aetna Health-New York
84
85
UnitedHealthcare Insurance of New York
83
221
Martin's Point Health Care*
74
215
Universal Benefits
Capital District Physicians' Healthcare Network
(Self-Funded)
HealthNow New York
87
86
Univera Healthcare
85
2
Excellus BlueCross BlueShield
85
375
New Hampshire
Tufts Associated Health Maintenance Organization
91
Harvard Pilgrim Health Care of New England
90
Anthem Blue Cross and Blue Shield in New Hampshire
87
Anthem Health Plan of New Hampshire
87
Cigna HealthCare of New Hampshire
87
UnitedHealthcare of New England
84
Martin's Point Health Care*
74
Tufts Health Plan
90
UnitedHealthcare Insurance (New England)
83
Aetna Life Insurance Company (NH/VT)
81
Cigna (NH)*
69
New Jersey
Cigna HealthCare of New Jersey
85
Aetna Health (New Jersey)-Southern New Jersey
84
AmeriHealth HMO (New Jersey)
83
Aetna Health (New Jersey)-Northern New Jersey
83
Oxford Health Plans (NJ)
82
UnitedHealthcare Insurance (New Jersey)
81
Horizon Healthcare of New Jersey
81
Horizon Blue Cross Blue Shield of New Jersey*
68
Aetna Life Insurance Company (New Jersey)
82
UnitedHealthcare Insurance (New Jersey)
81
Oxford Health Insurance-New Jersey
81
Cigna (NJ)*
68
Horizon Blue Cross Blue Shield of New Jersey*
66
5
1
5
1
4
1
4
1
5
1
2
1
5
1
5
1
3
1
2
1
4
1
5
1
5
1
5
1
5
1
4
1
4
1
4
1
5
1
4
1
3
1
3
1
5
1
5
1
5
1
5
1
5
1
4
1
5
1
5
1
4
1
3
1
4
1
4
1
4
1
3
1
2
1
1
1
1
1
2
1
4
1
2
1
3
1
2
1
3
1
3
1
4
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
4
1
4
1
3
1
3
1
3
1
4
1
4
1
4
1
4
1
3
1
3
1
4
1
4
1
3
1
2
1
3
1
4
1
3
1
86
5
Oxford Health Insurance-New York
84
25
Aetna Life Insurance Company (New York)
83
25
UnitedHealthcare Insurance of New York
82
35
Cigna (NY)*
68
101
North Carolina
328
Cigna HealthCare of North Carolina
83
Aetna Health (Pennsylvania)-North Carolina
82
UnitedHealthcare of North Carolina
81
Aetna Life Insurance Company (North Carolina)
82
UnitedHealthcare Insurance (North Carolina)
81
BlueCross BlueShield of North Carolina
81
Cigna (NC)
67
4
108
204
335
64
82
110
132
162
189
192
339
141
190
4
1
5
1
5
1
5
1
5
1
4
1
3
1
2
1
2
1
2
1
2
1
2
1
1
1
5
1
5
1
5
1
4
1
3
1
3
1
2
1
2
1
2
1
3
1
5
1
5
1
5
1
5
1
5
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
5
1
5
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
5
1
5
1
5
1
4
1
4
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
4
1
20
4
1
2
1
3
1
3
1
4
1
4
1
3
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
3
1
5
1
5
1
4
1
4
1
4
1
4
1
3
1
4
1
5
1
2
1
2
1
4
1
4
1
3
1
4
1
4
1
3
1
4
1
4
1
3
1
4
1
3
1
3
1
3
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
New York
4
253
National
rank
84
101
Overall Performance
score
Treatment
88
Aetna Life Insurance Company (Massachussetts)
4
1
5
1
5
1
5
1
4
1
4
1
4
1
Better than
average
Prevention
Blue Cross and Blue Shield of Massachusetts
4
1
5
1
5
1
5
1
4
1
4
1
4
1
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
89
National
rank
Harvard Pilgrim Health Care
2
1
5
1
5
1
3
1
1
1
3
1
2
1
National
rank
90
Treatment
Tufts Health Plan
Prevention
84
Treatment
UnitedHealthcare of New England
Prevention
massachusetts continued
Plan name
Consumer
satisfaction
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Ohio
SummaCare
85
AultCare HMO
85
Anthem Blue Cross and Blue Shield in Ohio
85
Kaiser Foundation Health Plan of Ohio
85
Cigna Ohio Managed Care
84
Paramount Health Care
83
Humana Health Plan of Ohio
83
Medical Mutual of Ohio
83
Health Plan of the Upper Ohio Valley, The
82
202
UnitedHealthcare of Ohio
81
340
Aetna Health (Pennsylvania)-Ohio
81
360
SummaCare
83
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
22
27
28
47
49
63
66
83
88
97
103
113
328
40
45
49
63
76
99
124
150
336
119
165
209
155
185
198
350
54
61
67
68
107
109
120
122
152
197
201
116
45
82
UnitedHealthcare Insurance (Ohio)
82
UnitedHealthcare Insurance of Ohio
82
AultCare
80
Anthem Blue Cross and Blue Shield in Ohio
79
Cigna (OH)*
66
Pennsylvania
Geisinger Health Plan
89
UPMC Health Plan
88
UPMC Benefit Management Services
88
HealthAmerica
87
Highmark Health Insurance
87
Keystone Health Plan Central
85
Capital Advantage Insurance
85
Keystone Health Plan East
84
AmeriHealth HMO (Pennsylvania)
83
First Priority Health
83
Aetna Health-Pennsylvania
83
Cigna HealthCare of Pennsylvania
83
Geisinger Health Plan
88
UPMC Health Network
85
UPMC Benefit Management Services
85
QCC Insurance (Personal Choice)
85
Aetna Life Insurance Company (Pennsylvania)
82
UnitedHealthcare Insurance (Pennsylvania)
80
Cigna (PA)*
68
Rhode Island
Tufts Associated Health Maintenance Organization
91
UnitedHealthcare of New England
84
Tufts Health Plan
90
UnitedHealthcare Insurance (New England)
83
Aetna Life Insurance Company (Rhode Island)
81
Cigna (RI)*
67
South Carolina
4
1
5
1
5
1
4
1
5
1
4
1
4
1
3
1
3
1
5
1
3
1
2
1
3
1
5
1
5
1
5
1
2
1
2
1
4
1
5
1
5
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
5
1
4
1
4
1
4
1
4
1
3
1
3
1
5
1
4
1
4
1
5
1
4
1
3
1
3
1
4
1
4
1
3
1
3
1
4
1
5
1
4
1
4
1
3
1
3
1
2
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
122
UnitedHealthcare Services of the River Valley
148
UnitedHealthcare Plan of the River Valley
82
159
Aetna Health (Pennsylvania)-Tennessee
80
167
Humana Health Plan of Tennessee*
67
167
BlueCross BlueShield of Tennessee
82
255
Aetna Life Insurance Company (Tennessee)
81
272
UnitedHealthcare Insurance (Tennessee)
80
371
Cigna (TN)*
67
5
1
2
1
5
1
3
1
1
1
3
1
5
1
4
1
5
1
4
1
3
1
3
1
5
1
4
1
5
1
4
1
3
1
3
1
2
1
3
1
2
1
3
1
2
1
2
1
2
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
BlueChoice BlueShield of South Carolina
82
Aetna Health (Pennsylvania)-North Carolina
82
Cigna HealthCare of South Carolina
81
UnitedHealthcare of North Carolina
81
Aetna Life Insurance Company (South Carolina)
80
UnitedHealthcare Insurance (South Carolina)
79
Cigna (SC)*
65
3
1
2
1
4
1
3
1
3
1
2
1
4
1
82
5
1 3
1 2
1
Tennessee
Cigna HealthCare of Tennessee
*Not accredited by the NCQA.
46
co n s um er r ep o rt s n ove mb e r 2 0 1 1
tennessee continued
82
Vermont
8
Blue Cross and Blue Shield of Vermont
86
18
MVP Health Care
86
18
Vermont Health Plan, The
84
30
Martin's Point Health Care*
74
36
Blue Cross and Blue Shield of Vermont
84
74
Aetna Life Insurance Company (NH/VT)
81
66
75
Cigna (VT)*
96
Virginia
111
Kaiser Foundation Health Plan of the Mid-Atlantic
States
Southern Health Services
85
Cigna HealthCare Mid-Atlantic
84
Optima Health Plan
84
HealthKeepers
83
Aetna Health (Pennsylvania)-Maryland
83
MD-Individual Practice Association
82
UnitedHealthcare Services of the River Valley
82
UnitedHealthcare Plan of the River Valley
82
CareFirst BlueChoice
81
Optimum Choice
81
UnitedHealthcare of the Mid-Atlantic
81
Optima Health Insurance Company
83
Aetna Life Insurance Company (Virginia)
82
UnitedHealthcare Insurance (Mid-Atlantic)
81
114
128
130
17
59
59
69
146
244
342
2
101
4
108
219
355
149
165
200
209
235
287
381
145
87
BluePreferred
81
Anthem Blue Cross Blue Shield in Virginia
79
Cigna (VA)*
67
West Virginia
Health Plan of the Upper Ohio Valley, The
82
Carelink Health Plans
81
Optimum Choice
81
Aetna Life Insurance Company (West Virginia)
78
National
rank
82
Aetna Life Insurance Company (Ohio)
3
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
Treatment
Humana Insurance Company (Ohio)
4
1
3
1
3
1
3
1
3
1
5
1
3
1
3
1
Better than
average
Prevention
83
1
12
13
14
15
1
Worse than
average
Overall Performance
score
National
rank
Medical Mutual of Ohio
Plan name
Treatment
ohio continued
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
3
1
3
1
3
1
4
1
5
1
3
1
4
1
4
1
3
1
3
1
2
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
173
5
1
5
1
3
1
5
1
3
1
2
1
3
1
4
1
5
1
4
1
4
1
3
1
3
1
3
1
5
1
4
1
4
1
5
1
4
1
3
1
3
1
3
1
5
1
3
1
4
1
4
1
3
1
2
1
3
1
3
1
1
1
1
1
1
1
3
1
2
1
3
1
2
1
4
1
3
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
4
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
1
1
3
1
5
1
4
1
1
1
4
1
4
1
3
1
3
1
2
1
2
1
2
1
3
1
1
1
173
242
356
151
220
237
358
44
47
105
328
100
204
362
33
55
79
84
123
131
137
173
173
194
216
225
133
170
184
210
283
351
152
207
216
299
HMO
PPO
1
12
13
14
15
1
Worse than
average
Better than
average
Medicare health plan rankings
In rank order, within states and categories.
65
Windsor Health Plan*
61
Humana Insurance Company
80
Humana Insurance Company (Alabama)
77
Blue Cross and Blue Shield of Alabama*
64
Pyramid Life Insurance*
63
Connecticut
Aetna Health-Connecticut
84
Health Net of Connecticut*
70
ConnectiCare*
70
Anthem Blue Cross and Blue Shield-Connecticut*
69
Oxford Health Plans (CT)*
68
WellCare of Connecticut*
64
Aetna Life Insurance Company (Connecticut)
84
UnitedHealthcare Insurance (CT, MA, RI, VT)*
67
UnitedHealthcare Insurance (Connecticut)*
65
Delaware
63
3
1
3
1
2
1
3
1
3
1
3
1
2
1
3
1
4
1
3
1
3
1
3
1
1
1
3
1
3
1
3
1
2
1
2
1
1
1
3
1
1
1
3
1
2
1
3
1
5
1
3
1
4
1
3
1
3
1
4
1
3
1
3
1
1
1
2
1
1
1
2
1
1
1
1
1
2
1
5
1
4
1
5
1
4
1
4
1
3
1
4
1
4
1
3
1
2
1 1
1 3
1
162
Physicians United Plan*
65
279
Medica Healthcare Plans*
64
330
WellCare of Florida*
63
151
HealthSun Health Plans*
63
173
Citrus Health Care*
61
296
Aetna Life Insurance Company (Florida)
84
309
UnitedHealthcare Insurance (Florida Regional)
80
Humana Insurance Company
80
73
UnitedHealthcare Insurance (Florida)*
66
188
Health Options*
65
193
Universal Health Care*
63
211
Pyramid Life Insurance*
63
232
Georgia
289
Kaiser Foundation Health Plan of Georgia
46
Aetna Health-Georgia
82
239
UnitedHealthcare of Georgia (H1111)
78
274
Blue Cross Blue Shield of Georgia*
65
UnitedHealthcare of Georgia (H2182)*
64
62
17
WellCare of Georgia*
Arcadian Health Plan (Southeast Community CareH5578)*
Humana Insurance Company (Georgia)
166
Humana Insurance Company
80
168
Humana Insurance Company (Tennessee)
80
46
Pyramid Life Insurance*
63
307
UnitedHealthcare Insurance (Georgia)*
63
307
District of Columbia
Kaiser Foundation Health Plan of the Mid-Atlantic
States
UnitedHealthcare Insurance-Virginia
78
Bravo Health Mid-Atlantic
78
Aetna Life Insurance Company (MD/DC)
UnitedHealthcare Insurance for EverCare (MD/DC/
VA/DE)*
84
87
63
4
1
2
1
2
1
3
1
2
1
5
1
2
1
3
1
4
1
1
1
5
1
2
1
2
1
4
1
3
1
88
Health First Health Plans
86
AvMed Health Plans
83
Aetna Health-Florida
82
UnitedHealthcare of Florida (H1080)
82
Humana Medical Plan of Florida
82
UnitedHealthcare of Florida (H9011)
80
Health Options
80
Humana Medical Plan of Florida (AdvantageCare)
80
Freedom Health
80
Optimum Healthcare
79
Universal Health Care
78
Florida Health Care Plans*
70
Leon Medical Centers Health Plans*
70
Preferred Care Partners Health Plan*
68
4
1
4
1
4
1
2
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
2
1
3
1
4
1
4
1
5
1
4
1
3
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
3
1
3
1
5
1
4
1
3
1
5
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
4
1
4
1
4
1
59
81
kentucky
Florida
Capital Health Plan
86
National
rank
78
HealthSpring (H0150)*
67
Treatment
UnitedHealthcare of Alabama
UnitedHealthcare Insurance for EverCare (MD/DC/
VA/DE)*
florida continued
CarePlus Health Plans*
Prevention
Alabama
Overall Performance
score
Consumer
satisfaction
Plan name
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
3
1
2
1
4
1
2
1
4
1
1
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
3
1
3
1
1
1
3
1
1
1
2
1
4
1
3
1
3
1
3
1
3
1
2
1
2
1
3
1
3
1
2
1
2
1
1
1
2
1
4
1
3
1
2
1
3
1
3
1
2
1
2
1
249
4
1
3
1
3
1
2
1
3
1
1
1
1
1
3
1
3
1
3
1
2
1
2
1
5
1
4
1
2
1
3
1
2
1
3
1
1
1
3
1
3
1
2
1
2
1
2
1
4
1
3
1
2
1
3
1
2
1
2
1
1
1
3
1
2
1
3
1
2
1
2
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
2
1
2
1
3
1
2
1
4
1
4
1
3
1
3
1
2
1
2
1
4
1
4
1
3
1
4
1
4
1
5
1
5
1
4
1
4
1
4
1
220
17
Anthem Blue Cross and Blue Shield in Kentucky
81
Aetna Life Insurance Company (Kentucky)
84
82
104
Anthem Blue Cross and Blue Shield in Kentucky
Anthem Blue Cross and Blue Shield in Indiana
(Regional)
Humana Insurance Company (Indiana)
80
105
Humana Insurance Company (Ohio)
80
140
Humana Insurance Company
80
143
maine
146
Aetna Health-Maine
149
Martin's Point Health Care*
72
159
Arcadian Health Plan (Northeast Community Care)*
68
164
Aetna Life Insurance Company (Maine)
84
195
UnitedHealthcare Insurance (Maine)
84
5
1
5
1
4
1
3
1
4
1
87
4
1 5
1 5
1
6
22
81
97
196
maryland
225
Kaiser Foundation Health Plan of the Mid-Atlantic
States
81
86
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
272
300
303
313
331
46
144
151
260
265
306
309
31
107
161
278
295
316
339
111
151
152
309
310
123
46
100
114
130
142
151
20
179
46
68
47
Aetna Life Insurance Company (MD/DC)
UnitedHealthcare Insurance for EverCare (MD/DC/
VA/DE)*
Pyramid Life Insurance*
84
63
63
massachusetts
Tufts Associated Health Maintenance Organization
88
Fallon Community Health Plan
88
Blue Cross and Blue Shield of Massachusetts
86
Commonwealth Care Alliance*
70
UnitedHealthcare of Massachusetts (Evercare)*
67
Blue Cross and Blue Shield of Massachusetts*
70
UnitedHealthcare Insurance (CT, MA, RI, VT)*
UnitedHealthcare Insurance (Massachusetts/Rhode
Island)*
67
67
4
1
2
1
3
1
4
1
3
1
2
1
5
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
5
1
5
1
5
1
3
1
4
1
4
1
3
1
3
1
5
1
5
1
5
1
5
1
3
1
5
1
4
1
4
1
86
Health Alliance Plan of Michigan
85
Blue Care Network of Michigan
85
Priority Health*
73
Molina Healthcare of Michigan*
62
Aetna Life Insurance Company (Michigan)
84
Humana Insurance Company
80
Health Alliance Plan of Michigan*
67
Pyramid Life Insurance*
63
New Jersey
AmeriHealth HMO
83
Aetna Health (New Jersey)-Southern New Jersey
83
Aetna Health (New Jersey)-Northern New Jersey
83
Oxford Health Plans New Jersey
79
Horizon Healthcare of New Jersey*
67
Healthfirst Health Plan of New Jersey*
62
WellCare of New Jersey*
60
Aetna Life Insurance Company (New Jersey)
84
Pyramid Life Insurance*
63
New York
MVP Health Care (Rochester Area)
87
Capital District Physicians' Health Plan
87
MVP Health Care
87
Independent Health Association
86
Univera Healthcare
86
Excellus BlueCross BlueShield
86
Empire BlueCross BlueShield
85
Aetna Health-New York
85
HealthNow New York
*Not accredited by the NCQA.
84
48
con s um er r ep o rt s n ove mb e r 2 0 1 1
5
1
4
1
4
1
5
1
2
1
3
1
3
1
3
1
2
1
4
1
4
1
4
1
5
1
2
1
4
1
3
1
4
1
2
1
5
1
4
1
4
1
5
1
2
1
4
1
2
1
3
1
2
1
3
1
3
1
3
1
2
1
2
1
1
1
1
1
3
1
2
1
3
1
4
1
4
1
2
1
4
1
1
1
1
1
4
1
2
1
4
1
4
1
4
1
3
1
3
1
3
1
2
1
4
1
2
1
4
1
5
1
5
1
4
1
5
1
5
1
3
1
3
1
3
1
5
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
4
1
new york continued
HIP Health Plan of New York (H3330)
168
Oxford Health Plans (NY)
81
185
UnitedHealthcare of New York (H3379)
79
83
46
Fidelis Care New York*
67
307
Managed Health*
65
309
Touchstone Health (H3327)*
65
WellCare of New York*
63
8
Liberty Health Advantage*
59
12
HealthNow New York
85
28
Excellus BlueCross BlueShield
85
200
Aetna Life Insurance Company (New York)
84
UnitedHealthcare Insurance of New York
80
Independent Health Association*
70
Empire BlueCross BlueShield*
70
MVP Health Care (H3346)*
70
MVP Health Care (H9615)*
70
Universal Benefits*
69
Pyramid Life Insurance*
63
241
194
239
240
michigan
HealthPlus of Michigan
Overall Performance
score
21
34
39
North Carolina
UnitedHealthcare of North Carolina
80
BlueCross BlueShield of North Carolina*
Arcadian Health Plan (Southeast Community
Care-H2899)*
Aetna Life Insurance Company (North Carolina)
70
60
235
UnitedHealthcare of North Carolina
82
309
Humana Insurance Company (North Carolina)
80
Humana Insurance Company
80
84
BlueCross BlueShield of North Carolina*
68
91
Pyramid Life Insurance*
63
177
321
46
151
84
92
ohio
160
Kaiser Foundation Health Plan of Ohio
87
248
SummaCare
84
323
PrimeTime Health Plan
84
335
UPMC Health Plan
84
46
Paramount Health Care
83
309
Health Plan of the Upper Ohio Valley, The (H3672)
82
Aetna Health (Pennsylvania)-Ohio
82
15
Anthem Blue Cross and Blue Shield in Ohio
81
16
Health Plan of the Upper Ohio Valley, The (H5151)
81
18
UnitedHealthcare of Ohio
80
23
Mt. Carmel Health Plan*
68
25
WellCare of Ohio*
61
26
UPMC Health Plan
84
37
Aetna Life Insurance Company (Ohio)
84
41
Anthem Blue Cross and Blue Shield in Ohio
Anthem Blue Cross and Blue Shield in Indiana
(Regional)
83
66
81
National
rank
71
4
1
3
1
5
1
4
1
1
1
2
1
Better than
average
Treatment
78
UnitedHealthcare Insurance (Maryland)*
2
1
2
1
5
1
3
1
2
1
2
1
93
1
12
13
14
15
1
Worse than
average
Prevention
Bravo Health Mid-Atlantic
National
rank
Aetna Health (Pennsylvania)-Maryland
82
Treatment
maryland continued
Plan name
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
2
1
2
1
2
1
2
1
1
1
3
1
1
1
1
1
4
1
4
1
3
1
2
1
4
1
3
1
4
1
4
1
4
1
2
1
4
1
3
1
2
1
3
1
4
1
3
1
3
1
1
1
5
1
4
1
4
1
2
1
5
1
4
1
4
1
4
1
4
1
2
1
5
1
4
1
3
1
4
1
3
1
3
1
3
1
1
1
4
1
4
1
4
1
3
1
5
1
5
1
4
1
4
1
4
1
2
1
75
3
1
5
1
2
1
3
1
4
1
3
1
3
1
4
1
2
1
3
1
4
1
1
1
4
1
4
1
2
1
3
1
4
1
2
1
2
1
4
1
1
1
4
1
3
1
3
1
2
1
3
1
2
1
4
1
5
1
5
1
4
1
4
1
5
1
3
1
3
1
4
1
3
1
5
1
1
1
4
1
3
1
4
1
3
1
5
1
4
1
4
1
4
1
4
1
3
1
3
1
4
1
3
1
3
1
3
1
1
1
4
1
4
1
4
1
3
1
5
1
4
1
3
1
4
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
4
1
4
1
3
1
3
1
127
157
244
271
275
301
337
32
36
46
145
186
187
189
192
205
309
137
191
334
46
94
147
151
218
309
19
42
45
69
88
95
99
112
119
131
229
329
43
46
83
114
HMO
81
Humana Insurance Company (Ohio)
80
Humana Insurance Company
80
HealthAmerica Advantra (H5522)*
70
Pyramid Life Insurance*
63
Pennsylvania
Geisinger Gold Classic
88
HealthAmerica Advantra
86
Keystone Health Plan Central
85
Aetna Health-Pennsylvania
85
Highmark Health Insurance
84
UPMC Health Plan
84
Keystone Health Plan East
84
Bravo Health Pennsylvania
79
Bravo Health Pennsylvania (Senior Partners)
79
Gateway Health Plan*
66
QCC Insurance (Personal Choice)
85
UPMC Health Plan
84
Aetna Life Insurance Company (Pennsylvania)
84
Humana Insurance Company
80
HealthAmerica Advantra (H5522)*
70
Keystone Health Plan Central*
69
Highmark Health Insurance (H3916)*
69
Geisinger Health Plan*
69
UnitedHealthcare Insurance (Pennsylvania Evercare)*
65
Highmark Health Insurance (H5106)*
65
Pyramid Life Insurance*
63
Rhode Island
UnitedHealthcare of New England
84
UnitedHealthcare Insurance (CT, MA, RI, VT)*
UnitedHealthcare Insurance (Massachusetts/Rhode
Island)*
67
67
120
5
1
4
1
4
1
4
1
4
1
4
1
3
1
2
1
2
1
3
1
4
1
4
1
3
1
3
1
3
1
4
1
4
1
4
1
2
1
3
1
2
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
3
1
3
1
3
1
4
1
4
1
4
1
3
1
3
1
4
1
5
1
4
1
3
1
4
1
2
1
5
1
5
1
4
1
4
1
3
1
4
1
4
1
3
1
2
1
3
1
4
1
4
1
4
1
2
1
5
1
4
1
3
1
4
1
3
1
2
1
2
1
4
1 4
1 4
1
3
1 3
1 4
1
3
1 3
1 4
1
63
142
BlueChoice BlueShield of South Carolina*
62
151
Tennessee
201
Cariten Health Plan
309
UnitedHealthcare Plan of the River Valley (H4456)
81
UnitedHealthcare of Tennessee
77
63
Humana Insurance Company (South Carolina)
80
Humana Insurance Company
80
61
3
1
2
1
3
1
3
1
2
1
1
1
2
1
3
1
2
1
1
1
2
1
2
1
2
1 2
1 2
1
3
1 1
1 1
1
309
98
9
HealthSpring of Tennessee (H4454)*
68
24
HealthSpring of Tennessee (H4407)*
65
33
Windsor Health Plan*
61
38
Aetna Life Insurance Company (Tennessee)
84
67
Humana Insurance Company
80
69
Humana Insurance Company (Tennessee)
80
63
67
3
1 3
1 4
1
239
87
4
1
3
1
2
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
5
1
3
1
2
1
4
1
3
1
3
1
3
1
3
1
1
1
2
1
5
1
3
1
2
1
4
1
2
1
2
1
3
1
3
1
3
1
2
1
17
4
1
5
1
4
1
4
1
3
1
3
1
4
1
3
1
4
1
3
1
3
1
4
1
2
1
3
1
5
1
4
1
4
1
3
1
3
1
4
1
2
1
2
1
3
1
2
1
74
Pyramid Life Insurance*
155
vermont
156
UnitedHealthcare Insurance (CT, MA, RI, VT)*
259
virginia
40
Kaiser Foundation Health Plan of the Mid-Atlantic States
82
43
UnitedHealthcare Plan of the River Valley (H4456)
81
46
UnitedHealthcare Insurance-Virginia
78
151
Aetna Life Insurance Company (Virginia)
84
201
Humana Insurance Company (Virginia)
81
204
Humana Insurance Company
80
214
Optima Health Plan*
67
216
Anthem Blue Cross Blue Shield in Virginia*
UnitedHealthcare Insurance for EverCare (MD/DC/
VA/DE)*
Pyramid Life Insurance*
67
263
268
309
63
63
west virginia
UPMC Health Plan
84
65
Health Plan of the Upper Ohio Valley, The (H3672)
82
239
Health Plan of the Upper Ohio Valley, The (H5151)
81
240
UPMC Health Plan
84
Humana Insurance Company (Ohio)
80
308
Humana Insurance Company
80
330
Highmark Health Insurance (H3916)*
69
148
Highmark Health Insurance (H5106)*
65
3
1
3
1
2
1
4
1
3
1
1
1
4
1
3
1
2
1
2
1
318
4
1
3
1
2
1
4
1
3
1
2
1
3
1
3
1
3
1
2
1
South Carolina
Arcadian Health Plan (Southeast Community CareH5783)*
Windsor Health Plan*
south carolina continued
Pyramid Life Insurance*
National
rank
3
1
2
1
2
1
5
1
2
1
Treatment
3
1
2
1
3
1
3
1
2
1
Better than
average
Overall Performance
score
Prevention
3
1
3
1
3
1
3
1
2
1
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
National
rank
Humana Insurance Company (Kentucky)
Treatment
ohio continued
Plan name
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
3
1
3
1
1
1
3
1
2
1
1
1
4
1
2
1
3
1
2
1
309
126
170
231
276
330
46
151
152
126
166
46
129
151
242
247
307
309
69
95
119
43
142
151
214
268
151
Medicaid health plan rankings
In rank order, within states and categories.
Delaware
District of Columbia
Delaware Physicians Care*
DC Chartered Health Plan
70
4
1 4
1 4
1
85
82
2
1 4
1 4
1
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
National
rank
Treatment
Prevention
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
Overall Performance
score
Consumer
satisfaction
Plan name
49
49
Florida
Humana Medical Plan of Florida
84
Sunshine State Health Plan (Reform Counties)
80
Sunshine State Health Plan (Non-Reform Counties)
77
Universal Health Care (Reform Counties)
75
Universal Health Care (Nonreform Counties)
73
Georgia
Peach State Health Plan
82
Amerigroup Georgia Managed Care
81
WellCare of Georgia
78
Kentucky
Passport Health Plan
87
maryland
Priority Partners
83
MedStar Family Choice
83
Jai Medical Systems*
70
Coventry Health Care of Delaware*
63
4
1
3
1
3
1
3
1
1
1
3
1
3
1
2
1
1
1
2
1
4
1
3
1
3
1
3
1
3
1
3
1 3
1 3
1
3
1 3
1 3
1
2
1 3
1 2
1
3
1 4
1 4
1
3
1
3
1
1
1
1
1
4
1
3
1
5
1
3
1
4
1
4
1
5
1
3
1
5
1
4
1
4
1
4
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
5
1
32
Paramount Advantage
79
CareSource*
66
54
73
WellCare of Ohio*
78
Pennsylvania
81
UPMC For You
87
AmeriHealth Mercy Health Plan
85
43
Gateway Health Plan
85
52
Keystone Mercy Health Plan
85
72
Health Partners of Philadelphia
83
UnitedHealthcare of Pennsylvania
83
33
92
Boston Medical Center HealthNet Plan
90
Neighborhood Health Plan
90
Network Health
87
michigan
South Carolina
82
94
UnitedHealthcare of South Carolina
80
1
Amerigroup Tennessee
83
3
UnitedHealthcare Plan of the River Valley (Middle)
83
4
UnitedHealthcare Plan of the River Valley (East)
82
7
Volunteer State Health Plan (BlueCare)
81
UnitedHealthcare Plan of the River Valley (West)
80
Tennessee
71
CareSource Michigan*
65
67
2
1 4
1 3
1
88
Capital District Physicians' Health Plan
88
5
Excellus BlueCross BlueShield
86
HealthNow New York
86
Independent Health Association
86
5
1
3
1
4
1
3
1
80
3
1 3
1 2
1
87
Midwest Health Plan
87
UnitedHealthcare Great Lakes
86
Total Health Care
86
Upper Peninsula Health Plan
86
HealthPlus of Michigan
85
McLaren Health Plan
85
OmniCare Health Plan
84
Molina Healthcare of Michigan
83
Physicians Health Plan
82
new Jersey
Horizon NJ Health*
New York
ohio
Buckeye Community Health Plan
*Not accredited by the NCQA. Dash (-) indicates insufficient data.
50
con s um er r ep o rt s n ove mb e r 2 0 1 1
5
1
4
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
5
1
3
1
4
1
5
1
5
1
4
1
5
1
5
1
4
1
4
1
4
1
5
1
4
1
4
1
3
1
4
1
4
1
4
1
3
1
5
1
5
1
4
1
4
1
86
Select Health of South Carolina
Health Plan of Michigan*
87
BlueCaid of Michigan
87
UnitedHealthcare of New England
84
4
1
3
1
3
1
5
1
3
1
4
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
Priority Health
Rhode Island
Neighborhood Health Plan of Rhode Island
40
Massachusetts
Fallon Community Health Plan
79
56
13
Better than
average
9
Volunteer State Health Plan (BlueCare-West)
80
12
Volunteer State Health Plan (TennCare Select)
78
14
Virginia
17
Virginia Premier Health Plan
85
18
HealthKeepers
84
20
Optima Health Plan
83
27
Southern Health Services
83
28
Amerigroup Virginia
82
31
West Virginia
38
UniCare Health Plan of West Virginia
78
44
Carelink Health Plans*
64
National
rank
Treatment
Overall Performance
score
ohio continued
Molina Healthcare of Ohio
1
12
13
14
15
1
Worse than
average
Prevention
Plan name
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
3
1
3
1
3
1
2
1
3
1 2
1
3
1 2
1
3
1 3
1
64
-
-
99
5
1
4
1
4
1
4
1
3
1
3
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
10
4
1 5
1 5
1
3
1 5
1 4
1
3
1 3
1 3
1
3
1 2
1 3
1
3
1
5
1
3
1
3
1
3
1
3
1
5
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
4
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
5
1
5
1
3
1
2
1
4
1
4
1
3
1
3
1
3
1
4
1
4
1
3
1
3
1
5
1
2
1 3
1 3
1 3
1 -
65
89
22
23
25
34
41
8
16
46
61
37
39
47
51
58
60
69
26
30
35
42
48
70
93
83
92
15
19
21
59
Published with permission from the National Committee for Quality Assurance
based on data collected in 2010 and 2011. Some information and data on health
plans in the NCQA rankings comes from the 2011 Directory of Health Plans
published by Atlantic Information Services, Inc. (www.aishealth.com).
About the rankings
Your questions answered
1 Why can’t I find my plan? Not all plans
submit data to the National Committee for
Quality Assurance (NCQA). Some that do
choose not to make the information public.
And some plans don’t submit enough data
for valid statistical analysis.
1 I purchase insurance on my own
instead of getting it through a job. Can I
buy all of these plans? You can buy some of
the private plans listed, but many are offered
only to employers as group plans. Even so,
many insurers sell similar health plans to
companies and to individuals. But the name
of the insurance product or plan and the
range of benefits sold to individuals may be
different from the group version’s. For more
details on plans offered to individuals, we
recommend using the plan-finder feature at
the federal government’s consumer health
website, Healthcare.gov.
1 What about the Medicare and
Medicaid plans? If you are a Medicare
beneficiary, you can obtain any of the
Medicare Advantage plans ranked in your
state when you initially sign up or during
Medicare’s annual open enrollment period,
which this year runs from Oct. 15 to Dec. 7.
Medicaid plans are available only to
households that meet their state’s eligibility
requirements.
1 What goes into the scores on
treatment, prevention, and customer
satisfaction? Treatment scores reflect
how well a plan takes care of common
conditions such as diabetes and heart
disease. Prevention scores cover services
such as prenatal care, cancer screenings,
and immunizations. Consumer satisfaction
looks at satisfaction with a plan’s doctors
and services, such as customer service.
1 How can I use the scores and
rankings to pick a good plan? Don’t focus
too much on minor differences, such as
between plans with scores of, say, 82 and 86.
Instead, pay attention to larger differences.
The same goes for the performance scores
for treatment, prevention, and consumer
satisfaction. The difference between 2 and 3
is not as telling as the difference between
1 or 2 and 5. If you have a particular
condition, look at our online rankings for
scores pertinent to that condition, if
available. Healthy individuals and families
with children might want to pay close
attention to how well plans do on
prevention.
1 Why are HMOs and PPOs ranked
together but listed separately? PPOs
score lower than HMOs on average. That is
most likely because PPOs collect
performance data somewhat differently
than HMOs do. And fewer PPOs are
accredited, which lowers their scores.
Differences may also reflect actual lower
performance.
1 Why is information missing for some
plans? Some plans don’t offer some
measured services or have too few enrollees
using them. And a plan can choose not to
submit data for a particular measure.
Private health plan rankings
HMO
In rank order, within states and categories.
77
UnitedHealthcare Insurance (Alabama)
77
Aetna Life Insurance Company (Alabama)
77
Arkansas
UnitedHealthcare of Arkansas
78
Aetna Life Insurance Company (Arkansas)
76
UnitedHealthcare Insurance (Arkansas)
75
Colorado
Kaiser Foundation Health Plan of Colorado
*Not accredited by the NCQA.
90
2
1 1
1 1
1
3
1 1
1 1
1
3
1 1
1 1
1
3
1 1
1 1
1
3
1 1
1 1
1
3
1 1
1 1
1
3
1 5
1 5
1
Overall Performance
score
colorado continued
Cigna HealthCare of Colorado
85
307
HMO Colorado
82
305
UnitedHealthcare of Colorado
82
310
Aetna Health (Pennsylvania)-Colorado
81
Rocky Mountain Health Plans*
68
UnitedHealthcare Insurance (Colorado)
83
Aetna Life Insurance Company (Colorado)
82
Cigna (CO)*
67
Rocky Mountain Health Plans*
67
297
319
326
6
National
rank
UnitedHealthcare of Alabama
Better than
average
Treatment
National
rank
Treatment
Prevention
Alabama
1
12
13
14
15
1
Worse than
average
Prevention
Plan name
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
These rankings of private, Medicare, and
Medicaid health-insurance plans (HMOs
and PPOs) are based on data and
calculations from the National Committee
for Quality Assurance (NCQA), an
independent nonprofit group. A total
of 830 plans are ranked in three categories:
390 private plans that people enroll in
through work or on their own, 341 that serve
Medicare beneficiaries in the Medicare
Advantage program, and 99 that Medicaid
beneficiaries enroll in.
Because of space considerations, we are
presenting the rankings of health plans in
three regional editions. Within categories,
plans are listed by state. A complete national
list is available at ConsumerReports.org/
health, where consumers can also access
additional details on insurance plans and
compare up to five at a time free of charge
until Nov. 15.
Overall score on a scale of 1 to 100
(higher is better) is based on performance
on dozens of measures encompassing
consumer satisfaction, treatment, and
prevention. Whether a plan is accredited
by the NCQA is also part of its score.
Non-accredited plans, marked with an
asterisk (*), score lower on average because
accreditation can add up to 15 points.
Accreditation is a plus but is no guarantee of
quality care. Plans pay a fee to the NCQA to
be evaluated for accreditation; the amount
varies by plan size. Performance covers the
subcategories of treatment, prevention, and
consumer satisfaction, scored from 1 to 5.
National rank shows where each plan
stands among all plans nationwide in that
category. A lower number signifies a higher
ranking and better performance.
3
1
3
1
1
1
2
1
3
1
3
1
3
1
3
1
2
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
4
1
3
1
4
1
3
1
3
1
4
1
4
1
4
1
3
1
65
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
142
160
177
344
127
139
353
357
43
FEATURE HEALTH INSURANCE
90
Health First Health Plans
83
AvMed Health Plans
82
Cigna HealthCare of Florida
82
UnitedHealthcare of Florida
82
Aetna Health-Florida
81
Humana Medical Plan of Florida
81
Health Options
80
Neighborhood Health Partnership
80
Florida Health Care Plans*
69
Aetna Life Insurance Company (Florida)
81
UnitedHealthcare Insurance (Florida)
81
Cigna (FL)*
67
Georgia
Kaiser Foundation Health Plan of Georgia (HMO)
86
Cigna HealthCare of Georgia
83
Kaiser Foundation Health Plan of Georgia (POS)
82
Aetna Health-Georgia
82
Blue Cross Blue Shield Healthcare Plan of Georgia
82
UnitedHealthcare of Georgia
81
Humana Employers Health Plan of Georgia
80
Aetna Life Insurance Company (Georgia)
82
UnitedHealthcare Insurance (Georgia)
80
Blue Cross Blue Shield Healthcare Plan of Georgia
77
Cigna (GA)*
66
Illinois
Health Alliance Medical Plans
87
Medical Associates Health Plan
85
PersonalCare Insurance of Illinois
85
Cigna HealthCare of St. Louis
82
HMO Illinois and Blue Advantage HMO
82
UnitedHealthcare Services of the River Valley
82
UnitedHealthcare Plan of the River Valley
82
Cigna HealthCare of Illinois
81
UnitedHealthcare of the Midwest
81
UnitedHealthcare of Illinois
81
Aetna Health (Pennsylvania)-Illinois
80
Humana Health Plan-Chicago Market
78
Group Health Plan*
68
Humana Benefit Plan of Illinois*
66
Health Alliance Medical Plans
82
Aetna Life Insurance Company (Illinois)
81
Humana Insurance Company (Illinois)
80
PersonalCare Insurance of Illinois
80
*Not accredited by the NCQA.
44
con s um er r ep o rt s n ove mb e r 2 0 1 1
4
1
3
1
3
1
4
1
4
1
3
1
2
1
4
1
2
1
4
1
3
1
4
1
4
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
5
1
3
1
3
1
3
1
2
1
3
1
2
1
1
1
2
1
3
1
2
1
2
1
3
1
4
1
4
1
3
1
3
1
2
1
3
1
2
1
3
1
4
1
3
1
3
1
5
1
3
1
4
1
3
1
4
1
3
1
2
1
3
1
2
1
1
1
3
1
3
1
3
1
2
1
3
1
3
1
2
1
3
1
3
1
2
1
1
1
3
1
5
1
5
1
4
1
3
1
3
1
3
1
3
1
2
1
3
1
2
1
1
1
3
1
3
1
3
1
5
1
3
1
2
1
2
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
1
1
3
1
2
1
2
1
3
1
2
1
2
1
4
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
4
1
3
1
4
1
3
1
3
1
3
1
79
3
UnitedHealthcare Insurance of Illinois
79
117
Cigna (IL)*
68
143
Group Health Plan*
66
147
indiana
157
Anthem Blue Cross and Blue Shield in Indiana
85
203
Cigna Ohio Managed Care
84
227
Humana Health Plan of Ohio
83
246
HMO Illinois and Blue Advantage HMO
82
259
Cigna HealthCare of Illinois
81
334
Humana Health Plan of Kentucky
81
180
Aetna Health (Pennsylvania)-Ohio
81
223
Cigna HealthCare of Indiana
81
352
UnitedHealthcare of Illinois
81
Advantage Health Solutions
80
52
Aetna Health (Pennsylvania)-Illinois
80
126
UnitedHealthcare of Kentucky
80
158
Welborn Health Plans*
68
163
Aetna Life Insurance Company (Indiana)
80
172
Anthem Blue Cross and Blue Shield in Indiana
80
217
UnitedHealthcare Insurance (Indiana)
79
250
Cigna (IN)*
64
161
Iowa
266
Health Alliance Medical Plans
87
314
Medical Associates Health Plan
85
364
Gundersen Lutheran Health Plan
84
Wellmark Health Plan of Iowa
84
39
Sanford Health Plan
84
57
UnitedHealthcare Services of the River Valley
82
70
UnitedHealthcare Plan of the River Valley
82
153
UnitedHealthcare of the Midlands
81
169
Health Alliance Medical Plans
82
173
UnitedHealthcare Insurance (Midlands)
81
173
Aetna Life Insurance Company (Iowa)
79
179
Cigna (IA)*
64
183
Kansas
228
84
240
Blue Cross and Blue Shield of Kansas City, Good
Health HMO
Aetna Health (Pennsylvania)-Missouri
296
UnitedHealthcare of the Midwest
81
341
Humana Health Plan of Kansas City (HMO)
81
367
Humana Health Plan of Kansas City (POS)
81
138
Cigna HealthCare of Kansas/Missouri
81
182
Preferred Health Systems*
68
234
Coventry Health Care of Kansas*
67
263
Blue Cross and Blue Shield of Kansas City
81
82
National
rank
Capital Health Plan
Overall Performance
score
illinois continued
UnitedHealthcare Insurance (Illinois)
Better than
average
Treatment
florida
1
12
13
14
15
1
Worse than
average
Prevention
Plan name
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
3
1
3
1
4
1
3
1
2
1
2
1
3
1
2
1
2
1
2
1
3
1
3
1
277
4
1
4
1
3
1
3
1
2
1
2
1
2
1
3
1
2
1
3
1
1
1
3
1
4
1
3
1
4
1
4
1
3
1
4
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
2
1
3
1
2
1
2
1
4
1
2
1
2
1
2
1
2
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
2
1
3
1
2
1
2
1
1
1
2
1
5
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
5
1
3
1
3
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
2
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
3
1
4
1
2
1
2
1
2
1
5
1
2
1
3
1
3
1
3
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
3
1
3
1
2
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
277
349
363
78
107
120
169
179
196
201
206
228
232
240
268
337
236
264
275
383
39
57
87
89
93
173
173
205
138
230
269
382
95
166
183
186
186
188
348
354
213
HMO
76
379
Aetna Life Insurance Company (Mississippi)
76
84
Cigna Ohio Managed Care
84
Humana Health Plan of Ohio
83
Humana Health Plan of Kentucky
81
UnitedHealthcare of Ohio
81
Aetna Health (Pennsylvania)-Ohio
81
UnitedHealthcare of Kentucky
80
Welborn Health Plans*
68
Humana Health Plan of Kentucky
80
Anthem Blue Cross and Blue Shield in Kentucky
79
UnitedHealthcare Insurance (Kentucky)
78
Aetna Life Insurance Company (Kentucky)
77
Cigna (KY)*
63
Louisiana
Humana Health Benefit Plan of Louisiana
81
UnitedHealthcare of Louisiana
79
Coventry Health Care of Louisiana*
66
Vantage Health Plan*
62
UnitedHealthcare Insurance (Louisiana)
77
Aetna Life Insurance Company (Louisiana)
77
4
1
4
1
3
1
2
1
2
1
2
1
3
1
4
1
3
1
4
1
3
1
2
1
4
1
4
1
3
1
4
1
3
1
3
1
3
1
2
1
4
1
2
1
2
1
2
1
2
1
2
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
3
1
2
1
2
1
1
1
1
1
1
1
4
1
3
1
3
1
5
1
3
1
3
1
3
1
2
1
2
1
1
1
2
1
2
1
2
1
1
1
2
1
1
1
1
1
1
1
91
107
89
Priority Health
87
HealthPlus of Michigan
86
Health Alliance Plan of Michigan
86
Physicians Health Plan
85
Blue Care Network of Michigan
84
Total Health Care
81
Aetna Life Insurance Company (Michigan)
81
UnitedHealthcare Insurance (Michigan)
80
Health Alliance Plan of Michigan*
65
Minnesota
5
1
5
1
5
1
4
1
4
1
3
1
1
1
3
1
3
1
3
1
5
1
5
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
2
1
5
1
4
1
4
1
4
1
4
1
4
1
2
1
3
1
2
1
3
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
2
1
5
1
4
1
3
1
3
1
5
1
4
1
4
1
2
1
5
1
4
1
4
1
4
1
5
1
4
1
4
1
3
1
75
Cigna (MS)*
60
Missouri
84
196
197
Aetna Health (Pennsylvania)-Missouri
82
201
UnitedHealthcare of the Midwest
81
268
Humana Health Plan of Kansas City (HMO)
81
337
Humana Health Plan of Kansas City (POS)
81
249
Cigna HealthCare of Kansas/Missouri
81
276
Anthem Blue Cross and Blue Shield in Missouri
81
Group Health Plan*
68
Coventry Health Care of Kansas*
67
Blue Cross and Blue Shield of Kansas City
81
UnitedHealthcare
Insurance (Midwest)
Plan name
Aetna Life Insurance Company (Missouri)
80
Overall
score
80
303
306
384
195
282
374
386
309
311
michigan
Grand Valley Health Plan
UnitedHealthcare Insurance (Mississippi)
Blue Cross and Blue Shield of Kansas City, Good
Health HMO
Cigna HealthCare of St. Louis
120
11
41
43
51
82
Group Health Plan*
66
Cigna (MO)*
66
HealthPartners
Medica
85
Sanford Health Plan
84
PreferredOne Community Health Plan
83
HealthPartners
87
Medica
85
Blue Cross Blue Shield of Minnesota
84
Aetna Life Insurance Company (Minnesota)
80
National
rank
1
1
1
1
1
1
1
1
5
1 3
1 4
1
3
1 3
1 3
1
2
1 3
1 3
1
3
1 3
1 3
1
3
1 2
1 3
1
3
1 2
1 3
1
4
1 2
1 3
1
3
1 3
1 2
1
3
1 3
1 4
1
3
1 3
1 3
1
3
1 2
1 3
1
3
1 3
1 2
1
Performance
2
1 2
1 2
1
3
1 2
1 3
1
3
1 2
1 3
1
321
325
327
390
95
153
166
183
186
186
188
193
341
354
213
238
260
3
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
2
1
2
1
205
2
1
1
1
2
1
1
1
2
1
2
1
1
1
1
1
1
1
3
1
3
1
2
1
3
1
2
1
2
1
2
1
1
1
2
1
2
1
3
1
2
1
2
1
2
1
2
1
2
1
2
1
1
1
3
1
3
1
3
1
2
1
4
1
3
1
4
1
1
1
4
1
4
1
4
1
1
1
363
369
Nebraska
UnitedHealthcare of the Midlands
81
UnitedHealthcare Insurance (Midlands)
81
Aetna Life Insurance Company (Nebraska)
80
Cigna (NE)*
65
New Mexico
Presbyterian Health Plan
81
Lovelace Health Plan
80
Blue Cross and Blue Shield of New Mexico
78
62
Lovelace Insurance
79
85
UnitedHealthcare Insurance (New Mexico)
78
221
Blue Cross and Blue Shield of New Mexico
78
77
215
Presbyterian Insurance
253
Aetna Life Insurance Company (New Mexico)
76
375
Cigna (NM)*
62
North Dakota
87
1
1
1
1
1
1
1
1
National
rank
UnitedHealthcare Insurance (Mississippi)
Treatment
Anthem Blue Cross and Blue Shield in Kentucky
3
1
3
1
4
1
3
1
Mississippi
261
kentucky
Treatment
National
rank
238
Prevention
65
Overall Performance
score
Prevention
Cigna (KS)*
3
1 3
1 2
1
3
1 2
1 2
1
3
1 2
1 2
1
Better than
average
Consumer
satisfaction
80
Plan name
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
80
Aetna Life Insurance Company (Kansas)
Treatment
kansas continued
UnitedHealthcare Insurance (Midwest)
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
24
Medica
85
72
Sanford Health Plan
84
93
Medica
85
134
Aetna Life Insurance Company (ND/SD/WY/MT)
76
24
Ohio
72
SummaCare
85
90
AultCare HMO
85
245
Anthem Blue Cross and Blue Shield in Ohio
85
5
1 4
1 4
1
5
1 3
1 4
1
4
1 4
1 4
1
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
230
256
378
229
251
294
284
292
294
313
320
389
72
93
72
323
54
61
67
45
84
Paramount Health Care
83
Humana Health Plan of Ohio
83
Medical Mutual of Ohio
83
Health Plan of the Upper Ohio Valley, The
82
UnitedHealthcare of Ohio
81
Aetna Health (Pennsylvania)-Ohio
81
SummaCare
83
Medical Mutual of Ohio
83
Humana Insurance Company (Ohio)
82
Aetna Life Insurance Company (Ohio)
82
UnitedHealthcare Insurance (Ohio)
82
UnitedHealthcare Insurance of Ohio
82
AultCare
80
Anthem Blue Cross and Blue Shield in Ohio
79
Cigna (OH)*
66
Oklahoma
UnitedHealthcare of Oklahoma
79
Aetna Health (Pennsylvania)-Oklahoma
78
Aetna Life Insurance Company (Oklahoma)
79
UnitedHealthcare Insurance (Oklahoma)
78
South Dakota
Sanford Health Plan
84
Aetna Life Insurance Company (ND/SD/WY/MT)
76
Cigna (SD/MT)*
62
tennessee
Cigna HealthCare of Tennessee
82
UnitedHealthcare Services of the River Valley
82
UnitedHealthcare Plan of the River Valley
82
Aetna Health (Pennsylvania)-Tennessee
80
Humana Health Plan of Tennessee*
67
BlueCross BlueShield of Tennessee
82
Aetna Life Insurance Company (Tennessee)
81
UnitedHealthcare Insurance (Tennessee)
80
Cigna (TN)*
67
3
1
2
1
3
1
3
1
2
1
2
1
2
1
1
1
2
1
2
1
2
1
1
1
4
1
4
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
68
Texas
107
Cigna HealthCare of Texas
82
109
Scott and White Health Plan
81
120
UnitedHealthcare of Texas
81
122
Aetna Health-Texas
81
152
Humana Health Plan of Texas (Austin)
81
3
1 3
1 4
1
2
1 1
1 1
1
3
1 1
1 1
1
5
1
3
1
3
1
3
1
4
1
5
1
3
1
4
1
4
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
2
1
3
1
2
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
197
UnitedHealthcare Benefits of Texas
80
201
Humana Health Plan of Texas (Houston)
79
116
Humana Health Plan of Texas (South)
79
122
Aetna Life Insurance Company (Texas)
81
148
UnitedHealthcare Insurance (Texas)
80
159
Humana Insurance Company (Texas)
80
167
Cigna (TX)*
66
167
Wisconsin
255
Group Health Cooperative of South Central Wisconsin
90
272
Security Health Plan of Wisconsin
87
371
Unity Health Plans
86
Arise Health Plan
86
273
Network Health Plan
86
298
Dean Health Plan
86
288
Medical Associates Health Plans
85
304
Medica
85
MercyCare
84
93
Gundersen Lutheran Health Plan
84
323
UnitedHealthcare of Wisconsin
83
387
Humana Wisconsin Health Organization Insurance
83
Anthem Blue Cross and Blue Shield of Wisconsin
82
145
HMO Illinois and Blue Advantage HMO
82
173
Group Health Cooperative of Eau Claire*
71
173
Health Tradition Health Plan*
70
242
Medica
85
356
UnitedHealthcare Insurance (Wisconsin)
82
151
Humana Insurance Company (Wisconsin)
81
220
Aetna Life Insurance Company (Wisconsin)
80
237
Cigna (WI)*
65
358
3
1
3
1
3
1
2
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
3
1
3
1
4
1
3
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
2
1
3
1
3
1
2
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
2
1
3
1
4
1
4
1
4
1
4
1
4
1
5
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
5
1
5
1
3
1
3
1
2
1
2
1
3
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
4
1
3
1
3
1
4
1
4
1
4
1
3
1
2
1
2
1
2
1
5
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
4
1
3
1
4
1
4
1
4
1
4
1
4
1
2
1
2
1
National
rank
4
1
3
1
4
1
4
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
Treatment
Cigna Ohio Managed Care
4
1
4
1
4
1
3
1
4
1
5
1
2
1
2
1
4
1
4
1
3
1
3
1
3
1
3
1
5
1
3
1
3
1
Better than
average
Prevention
85
1
12
13
14
15
1
Worse than
average
Overall Performance
score
National
rank
Kaiser Foundation Health Plan of Ohio
Plan name
Treatment
ohio continued
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
171
181
208
222
224
252
271
274
199
241
247
366
7
38
46
48
50
53
57
72
86
87
118
135
144
169
330
331
72
154
218
265
377
Medicare health plan rankings
HealthSpring (H0150)*
*Not accredited by the NCQA.
46
78
65
co n s um er r ep o rt s n ove mb e r 2 0 1 1
61
162
Humana Insurance Company
80
279
Humana Insurance Company (Alabama)
77
2
1 1
1 1
1
3
1 3
1 2
1
3
1 1
1 1
1
National
rank
Treatment
Prevention
National
rank
Treatment
3
1 2
1 1
1
3
1 2
1 2
1
alabama continued
Windsor Health Plan*
Alabama
UnitedHealthcare of Alabama
Overall Performance
score
Consumer
satisfaction
Plan name
Overall Performance
score
Consumer
satisfaction
Plan name
Prevention
In rank order, within states and categories.
330
151
173
HMO
61
Arkansas Community Care*
60
Humana Insurance Company (Texas)
80
Humana Insurance Company
80
Humana Insurance Company (Tennessee)
80
Humana Insurance Company (Arkansas)
77
Mercy Health Plan of Missouri*
69
Pyramid Life Insurance*
63
Colorado
Kaiser Foundation Health Plan of Colorado
90
PacifiCare of Colorado
83
Rocky Mountain Health Plans*
69
Denver Health Medical Plan*
66
UnitedHealthcare of Colorado*
64
Humana Health Plan (Colorado)*
64
Colorado Access Health Plan*
64
Aetna Life Insurance Company (Colorado)
84
Humana Insurance Company (Colorado)*
65
Pyramid Life Insurance*
63
Florida
Capital Health Plan
88
Health First Health Plans
86
AvMed Health Plans
83
Aetna Health-Florida
82
UnitedHealthcare of Florida (H1080)
82
Humana Medical Plan of Florida
82
UnitedHealthcare of Florida (H9011)
80
Health Options
80
Humana Medical Plan of Florida (AdvantageCare)
80
Freedom Health
80
Optimum Healthcare
79
Universal Health Care
78
Florida Health Care Plans*
70
Leon Medical Centers Health Plans*
70
Preferred Care Partners Health Plan*
68
CarePlus Health Plans*
67
Physicians United Plan*
65
Medica Healthcare Plans*
64
WellCare of Florida*
63
HealthSun Health Plans*
63
Citrus Health Care*
61
Aetna Life Insurance Company (Florida)
84
2
1
3
1
3
1
3
1
3
1
3
1
5
1
2
1
4
1
3
1
5
1
1
1
2
1
2
1
1
1
3
1
3
1
2
1
4
1
4
1
4
1
2
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
2
1
3
1
4
1
4
1
3
1
2
1
4
1
2
1
4
1
1
1
3
1
1
1
1
1
3
1
3
1
2
1
2
1
5
1
2
1
5
1
4
1
4
1
4
1
2
1
2
1
3
1
4
1
3
1
2
1
5
1
4
1
3
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
3
1
3
1
5
1
4
1
3
1
3
1
3
1
1
1
3
1
1
1
2
1
4
1
1
1
1
1
2
1
2
1
3
1
2
1
3
1
2
1
5
1
4
1
3
1
4
1
3
1
3
1
3
1
4
1
3
1
2
1
5
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
4
1
4
1
4
1
3
1
3
1
2
1
2
1
1
1
2
1
4
1
National
rank
florida continued
296
UnitedHealthcare Insurance (Florida Regional)
80
309
Humana Insurance Company
80
UnitedHealthcare Insurance (Florida)*
66
330
Health Options*
65
332
Universal Health Care*
63
150
Pyramid Life Insurance*
63
151
Georgia
152
Kaiser Foundation Health Plan of Georgia
86
169
Aetna Health-Georgia
82
213
UnitedHealthcare of Georgia (H1111)
78
309
Blue Cross Blue Shield of Georgia*
65
UnitedHealthcare of Georgia (H2182)*
64
62
206
WellCare of Georgia*
Arcadian Health Plan (Southeast Community CareH5578)*
Humana Insurance Company (Georgia)
255
Humana Insurance Company
80
286
Humana Insurance Company (Tennessee)
80
3
87
59
81
291
Pyramid Life Insurance*
63
293
UnitedHealthcare Insurance (Georgia)*
63
46
Illinois
269
Health Alliance Medical Plans
86
309
Medical Associates Health Plan
86
Humana Benefit Plan of Illinois
83
UnitedHealthcare Plan of the River Valley (H4456)
81
UnitedHealthcare of the Midwest
81
Humana Health Plan-Chicago Market
80
UnitedHealthcare Insurance (Illinois)
77
6
22
81
97
104
105
140
143
146
149
159
164
195
196
225
249
272
300
303
Group Health Plan*
70
Essence Healthcare (H2610)*
69
HealthSpring of Illinois*
62
Harmony Health Plan of Illinois*
61
Health Alliance Medical Plans
84
Aetna Life Insurance Company (Illinois)
84
Humana Insurance Company (KS, MO)
83
UnitedHealthcare Insurance-Midwest
83
Humana Insurance Company (Illinois)
81
Humana Insurance Company (Kentucky)
81
Humana Insurance Company
80
Humana Benefit Plan of Illinois*
68
PersonalCare Insurance of Illinois*
68
Pyramid Life Insurance*
63
indiana
313
Clarian Health Plans*
69
331
Welborn Health Plans*
69
46
Aetna Life Insurance Company (Indiana)
84
National
rank
Windsor Health Plan*
Overall Performance
score
Treatment
63
Arkansas
Better than
average
Prevention
Pyramid Life Insurance*
3
1 3
1 1
1
2
1 2
1 2
1
Plan name
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
Blue Cross and Blue Shield of Alabama*
64
Treatment
alabama continued
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
3
1
3
1
3
1
3
1
2
1
2
1
3
1
3
1
3
1
3
1
2
1
2
1
3
1
2
1
3
1
3
1
2
1
2
1
144
4
1
3
1
3
1
2
1
3
1
1
1
1
1
3
1
3
1
3
1
2
1
2
1
5
1
4
1
2
1
3
1
2
1
3
1
1
1
3
1
3
1
2
1
2
1
2
1
4
1
3
1
2
1
3
1
2
1
2
1
1
1
3
1
2
1
3
1
2
1
2
1
5
1
5
1
4
1
3
1
3
1
2
1
2
1
4
1
4
1
2
1
1
1
5
1
3
1
4
1
4
1
3
1
3
1
3
1
4
1
4
1
2
1
5
1
5
1
3
1
3
1
3
1
2
1
1
1
4
1
4
1
2
1
2
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
4
1
4
1
3
1
3
1
3
1
3
1
2
1
4
1
3
1
1
1
1
1
4
1
4
1
4
1
3
1
3
1
3
1
2
1
3
1
4
1
2
1
4
1 4
1 4
1
5
1 4
1 4
1
3
1 4
1 4
1
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
151
260
265
306
309
31
107
161
278
295
316
339
111
151
152
309
310
27
29
89
126
128
141
174
198
203
315
328
44
46
82
90
117
120
151
222
223
309
208
209
46
47
80
Humana Insurance Company (Ohio)
80
Humana Insurance Company
80
Advantage Health Solutions*
67
Pyramid Life Insurance*
63
Iowa
Medical Associates Health Plan
86
UnitedHealthcare Insurance (Midlands)
83
UnitedHealthcare of the Midlands
83
UnitedHealthcare Plan of the River Valley (H4456)
81
Humana Insurance Company (Illinois)
81
Humana Insurance Company (IA, MO, NE)*
67
Pyramid Life Insurance*
63
Kansas
Humana Health Plan of Kansas City
84
Coventry Health Care of Kansas*
68
Humana Insurance Company (KS, MO)
83
Humana Insurance Company
80
UnitedHealthcare Insurance (Kansas)
79
Coventry Health and Life Insurance*
68
Pyramid Life Insurance*
63
kentucky
Anthem Blue Cross and Blue Shield in Kentucky
81
Aetna Life Insurance Company (Kentucky)
84
Anthem Blue Cross and Blue Shield in Kentucky
Anthem Blue Cross and Blue Shield in Indiana
(Regional)
Humana Insurance Company (Indiana)
82
81
80
Humana Insurance Company (Ohio)
80
Humana Insurance Company
80
Louisiana
Humana Health Benefit Plan of Louisiana
82
Vantage Health Plan*
64
WellCare of Louisiana*
62
Arcadian Health Plan (H7179)*
59
Humana Insurance Company
80
Pyramid Life Insurance*
63
michigan
HealthPlus of Michigan
86
Health Alliance Plan of Michigan
85
Blue Care Network of Michigan
85
Priority Health*
73
Molina Healthcare of Michigan*
*Not accredited by the NCQA.
62
48
con s um er r ep o rt s n ove mb e r 2 0 1 1
4
1
3
1
3
1
3
1
2
1
2
1
3
1
2
1
5
1
4
1
4
1
3
1
3
1
3
1
2
1
5
1
3
1
4
1
3
1
3
1
3
1
2
1
4
1
4
1
3
1
3
1
3
1
3
1
2
1
4
1
4
1
4
1
3
1
2
1
3
1
2
1
4
1
3
1
3
1
3
1
2
1
4
1
2
1
4
1
3
1
4
1
2
1
3
1
4
1
2
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
2
1
2
1
3
1
2
1
4
1
4
1
3
1
3
1
2
1
2
1
4
1
5
1
2
1
2
1
3
1
2
1
4
1
2
1
2
1
1
1
3
1
2
1
3
1
1
1
1
1
1
1
2
1
2
1
5
1
4
1
4
1
5
1
2
1
4
1
4
1
4
1
5
1
2
1
5
1
4
1
4
1
5
1
2
1
Overall Performance
score
michigan continued
Aetna Life Insurance Company (Michigan)
84
114
Humana Insurance Company
80
130
Health Alliance Plan of Michigan*
67
134
Pyramid Life Insurance*
63
142
Minnesota
151
Group Health (Cost)
88
233
Medica (Cost)*
71
309
UCare (H2459)*
71
HealthPartners (MSHO)*
69
29
PrimeWest Health*
69
79
Medica*
67
80
mississippi
126
HealthSpring of Tennessee (H4454)*
68
65
117
HealthSpring of Tennessee (H4407)*
243
Windsor Health Plan*
61
309
Humana Insurance Company
80
Humana Insurance Company (Tennessee)
80
72
Humana Insurance Company (Mississippi)
77
224
Pyramid Life Insurance*
63
82
Missouri
151
Humana Health Plan of Kansas City
84
158
UnitedHealthcare of the Midwest
81
230
Mercy Health Plan of Missouri*
70
309
Group Health Plan*
70
Essence Healthcare (H2610)*
69
123
Coventry Health Care of Kansas*
68
46
Harmony Health Plan of Missouri*
60
100
Humana Insurance Company (KS, MO)
83
114
UnitedHealthcare Insurance-Midwest
83
130
Humana Insurance Company
80
142
Mercy Health Plan of Missouri*
69
151
Coventry Health and Life Insurance*
68
Pyramid Life Insurance*
63
96
Nebraska
287
UnitedHealthcare Insurance (Midlands)
83
319
UnitedHealthcare of the Midlands
83
338
Pyramid Life Insurance*
63
151
New MExico
309
Presbyterian Health Plan
83
Lovelace Health Plan
82
21
Presbyterian Insurance
81
34
UnitedHealthcare Insurance (NM/TX)
77
39
Pyramid Life Insurance*
63
177
UnitedHealthcare Insurance (New Mexico)*
62
321
Humana Insurance Company (New Mexico)*
62
3
1
3
1
3
1
2
1
4
1
3
1
4
1
2
1
4
1
2
1
3
1
2
1
5
1
5
1
5
1
3
1
5
1
3
1
5
1
5
1
5
1
4
1
3
1
3
1
5
1
4
1
4
1
4
1
3
1
3
1
4
1
3
1
2
1
3
1
3
1
3
1
2
1
4
1
3
1
1
1
3
1
2
1
2
1
2
1
3
1
2
1
1
1
2
1
3
1
1
1
2
1
4
1
3
1
5
1
4
1
4
1
4
1
1
1
4
1
4
1
3
1
5
1
3
1
2
1
4
1
3
1
5
1
4
1
4
1
3
1
1
1
3
1
3
1
3
1
5
1
4
1
2
1
4
1
3
1
3
1
4
1
3
1
3
1
2
1
4
1
3
1
2
1
3
1
4
1
2
1
4
1 3
1 4
1
4
1 4
1 3
1
2
1 2
1 2
1
3
1
3
1
3
1
2
1
2
1
1
1
2
1
4
1
4
1
4
1
2
1
2
1
1
1
2
1
4
1
3
1
3
1
1
1
2
1
3
1
1
1
National
rank
3
1
3
1
2
1
2
1
2
1
3
1
4
1
2
1
Better than
average
Treatment
UnitedHealthcare Insurance (Indiana)
4
1
3
1
4
1
3
1
3
1
3
1
4
1
2
1
70
1
12
13
14
15
1
Worse than
average
Prevention
80
81
National
rank
Anthem Blue Cross and Blue Shield in Indiana
Anthem Blue Cross and Blue Shield in Indiana
(Regional)
Humana Insurance Company (Indiana)
84
Treatment
indiana continued
Plan name
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
46
151
235
309
11
182
183
210
217
246
231
276
330
151
152
172
309
72
128
197
198
203
224
333
82
90
151
213
230
309
79
80
309
85
101
110
171
309
320
322
HMO
Medica*
67
Pyramid Life Insurance*
63
ohio
Kaiser Foundation Health Plan of Ohio
87
SummaCare
84
PrimeTime Health Plan
84
UPMC Health Plan
84
Paramount Health Care
83
Health Plan of the Upper Ohio Valley, The (H3672)
82
Aetna Health (Pennsylvania)-Ohio
82
Anthem Blue Cross and Blue Shield in Ohio
81
Health Plan of the Upper Ohio Valley, The (H5151)
81
UnitedHealthcare of Ohio
80
Mt. Carmel Health Plan*
68
WellCare of Ohio*
61
UPMC Health Plan
84
Aetna Life Insurance Company (Ohio)
84
Anthem Blue Cross and Blue Shield in Ohio
Anthem Blue Cross and Blue Shield in Indiana
(Regional)
Humana Insurance Company (Kentucky)
83
Humana Insurance Company (Ohio)
80
81
81
Humana Insurance Company
80
HealthAmerica Advantra (H5522)*
70
Pyramid Life Insurance*
63
Oklahoma
UnitedHealthcare of Oklahoma
80
CommunityCare Managed Healthcare Plans of Oklahoma*
65
GlobalHealth*
62
Aetna Life Insurance Company (Oklahoma)
84
Humana Insurance Company
80
Humana Insurance Company (Oklahoma)
76
Pyramid Life Insurance*
63
South Dakota
Medica (Cost)*
71
Medica*
67
Pyramid Life Insurance*
63
tennessee
Cariten Health Plan
82
UnitedHealthcare Plan of the River Valley (H4456)
81
UnitedHealthcare of Tennessee
77
HealthSpring of Tennessee (H4454)*
68
HealthSpring of Tennessee (H4407)*
65
Windsor Health Plan*
61
5
1 5
1 4
1
3
1 3
1 3
1
2
1 2
1 2
1
4
1
5
1
5
1
4
1
4
1
5
1
3
1
3
1
4
1
3
1
5
1
1
1
4
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
2
1
5
1
4
1
4
1
4
1
4
1
3
1
3
1
4
1
3
1
3
1
3
1
1
1
4
1
4
1
4
1
3
1
3
1
2
1
3
1
3
1
2
1
5
1
4
1
3
1
4
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
4
1
4
1
3
1
3
1
3
1
2
1
2
1
5
1
2
1
3
1
4
1
2
1
3
1
3
1
2
1
2
1
2
1
3
1
2
1
4
1
3
1
1
1
2
1
2
1
1
1
1
1
4
1
2
1
1
1
2
1
5
1 5
1 4
1
3
1 3
1 3
1
2
1 2
1 2
1
4
1
3
1
2
1
4
1
3
1
2
1
3
1
3
1
2
1
4
1
3
1
1
1
3
1
3
1
1
1
3
1
2
1
1
1
tennessee continued
Aetna Life Insurance Company (Tennessee)
84
182
Humana Insurance Company
80
246
Humana Insurance Company (Tennessee)
80
309
Pyramid Life Insurance*
63
Texas
19
Scott and White Health Plan
42
UnitedHealthcare Benefits of Texas
82
45
Aetna Health-Texas
80
69
Humana Health Plan of Texas
80
88
Bravo Health Texas
78
95
Evercare of Texas
76
99
KelseyCare Advantage*
71
112
HealthSpring (H4513)*
65
119
SelectCare of Texas*
65
85
131
Physicians Health Choice of Texas*
64
229
Arcadian Health Plan (Texas Community Care)*
63
329
SelectCare Health Plans*
62
43
WellCare of Texas*
61
46
Aetna Life Insurance Company (Texas)
82
83
Humana Insurance Company (Kentucky)
81
114
Humana Insurance Company (Texas)
80
120
Humana Insurance Company
80
142
UnitedHealthcare Insurance (NM/TX)
77
151
Coventry Health and Life Insurance*
68
201
HealthSpring Life and Health*
65
309
Pyramid Life Insurance*
63
First Health Life and Health Insurance*
60
135
Wisconsin
267
Gundersen Lutheran Health Plan
88
324
Group Health (Cost)
88
46
Security Health Plan of Wisconsin
88
151
Medical Associates Health Plans
86
176
UnitedHealthcare of Wisconsin
83
309
Dean Health Plan*
71
Medica (Cost)*
71
182
Partnership Health Plan*
70
246
UCare (H4270)*
70
309
Medica*
67
Independent Care Health Plan*
64
98
Today's Health*
64
126
Humana Insurance Company (Wisconsin)
84
170
Humana Insurance Company (Kentucky)
81
231
Humana Insurance Company
80
276
Network Health Plan*
71
330
Pyramid Life Insurance*
63
3
1
3
1
3
1
2
1
4
1
3
1
2
1
2
1
4
1
2
1
3
1
2
1
5
1
3
1
2
1
3
1
2
1
1
1
5
1
3
1
3
1
3
1
3
1
2
1
1
1
2
1
3
1
3
1
3
1
2
1
3
1
3
1
2
1
1
1
5
1
3
1
3
1
2
1
3
1
1
1
4
1
3
1
3
1
2
1
1
1
1
1
2
1
3
1
3
1
3
1
3
1
2
1
4
1
2
1
2
1
1
1
4
1
3
1
3
1
3
1
2
1
2
1
5
1
2
1
2
1
2
1
2
1
2
1
2
1
4
1
3
1
2
1
2
1
1
1
4
1
3
1
2
1
1
1
5
1
5
1
5
1
5
1
3
1
5
1
5
1
4
1
5
1
3
1
2
1
2
1
4
1
3
1
3
1
5
1
2
1
5
1
5
1
5
1
5
1
4
1
5
1
5
1
4
1
4
1
3
1
3
1
2
1
4
1
3
1
3
1
5
1
2
1
5
1
5
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
2
1
2
1
3
1
3
1
2
1
4
1
2
1
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
National
rank
Overall Performance
score
Treatment
71
Better than
average
Prevention
North DAkota
Medica (Cost)*
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
Plan name
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
46
151
152
309
35
103
132
139
165
175
180
262
264
298
312
317
325
102
120
150
151
171
230
281
309
336
5
11
13
29
78
181
182
190
202
246
285
294
71
120
151
184
309
49
HMO
PPO
1
12
13
14
15
1
Worse than
average
Better than
average
Medicaid health plan rankings
In rank order, within states and categories.
Colorado
Rocky Mountain Health Plans*
72
Denver Health Medical Plan*
69
Florida
Humana Medical Plan of Florida
84
Sunshine State Health Plan (Reform Counties)
80
Sunshine State Health Plan (Non-Reform Counties)
77
Universal Health Care (Reform Counties)
75
Universal Health Care (Nonreform Counties)
73
Georgia
Peach State Health Plan
82
Amerigroup Georgia Managed Care
81
WellCare of Georgia
78
Indiana
UnitedHealthcare of the Midlands/Share Advantage
87
New Mexico
4
1
3
1
3
1
3
1
1
1
32
56
4
1
3
1
3
1
3
1
3
1
66
WellCare of Ohio*
54
45
Tennessee
54
Amerigroup Tennessee
83
37
63
3
1 3
1 4
1
UnitedHealthcare Plan of the River Valley (Middle)
83
5
1 3
1 3
1
39
97
UnitedHealthcare Plan of the River Valley (East)
82
3
1
3
1
3
1
3
1
5
1
47
-
87
Midwest Health Plan
87
UnitedHealthcare Great Lakes
86
Total Health Care
86
Upper Peninsula Health Plan
86
HealthPlus of Michigan
85
McLaren Health Plan
85
OmniCare Health Plan
84
Molina Healthcare of Michigan
83
Physicians Health Plan
82
78
66
HealthCare USA of Missouri*
66
Missouri Care*
*Not accredited by the NCQA. Dash (-) indicates insufficient data.
62
50
con s um er r ep o rt s n ove mb e r 2 0 1 1
National
rank
CareSource*
BlueCaid of Michigan
Molina Healthcare of Missouri*
Treatment
72
9
Harmony Health Plan of Missouri
95
79
4
1
3
1
3
1
5
1
3
1
4
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
Missouri
77
79
87
87
-
63
ohio
Priority Health
85
-
Blue Cross and Blue Shield of New Mexico*
81
13
Blue Plus
59
75
3
1 4
1 4
1
Medica
2
1
2
1
2
1
3
1
Amerigroup Community Care of New Mexico
87
Minnesota
3
1
3
1
3
1
3
1
73
78
57
62
Paramount Advantage
3
1 -
71
79
Molina Healthcare of Ohio
56
65
80
Presbyterian Health Plan
3
1 3
1
3
1 3
1
3
1 3
1
- 2
1
2
1 3
1
50
Lovelace Health Plan
3
1
4
1
3
1
4
1
3
1
52
79
CareSource Michigan*
81
3
1 3
1 3
1
3
1 3
1 3
1
2
1 3
1 2
1
Anthem Blue Cross and Blue Shield in Indiana
Health Plan of Michigan*
Molina Healthcare of New Mexico
3
1
3
1
3
1
3
1
2
1
81
michigan
36
80
Managed Health Services
Passport Health Plan
5
1 3
1 4
1
Buckeye Community Health Plan
3
1 3
1 3
1
3
1 3
1 2
1
3
1 3
1 2
1
Kentucky
83
43
82
UniCare Health Plan of Kansas*
Consumer
satisfaction
5
1 4
1 5
1
1
1 4
1 5
1
MDwise
kansas
NeBRASKA
82
3
1
3
1
2
1
1
1
2
1
Overall Performance
score
Prevention
Plan name
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
5
1
4
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
5
1
3
1
5
1
5
1
4
1
4
1
4
1
5
1
4
1
4
1
3
1
4
1
4
1
4
1
3
1
5
1 4
1 5
1
5
1 4
1 4
1
3
1
3
1
4
1
3
1
2
1
3
1
3
1
2
1
3
1
3
1
2
1
2
1
12
14
17
18
20
Volunteer State Health Plan (BlueCare)
81
UnitedHealthcare Plan of the River Valley (West)
80
Volunteer State Health Plan (BlueCare-West)
80
Volunteer State Health Plan (TennCare Select)
78
Texas
3
1
3
1
2
1
3
1
3
1
65
89
99
51
58
60
69
70
3
1 3
1 3
1
4
1 4
1 4
1
86
87
5
1 4
1 5
1
6
Molina Healthcare of Texas
80
Superior HealthPlan*
Wisconsin
Security Health Plan of Wisconsin
3
1
3
1
3
1
3
1
2
1
64
55
27
28
31
38
44
83
92
11
24
71
90
91
96
Published with permission from the National Committee for Quality Assurance
based on data collected in 2010 and 2011. Some information and data on health
plans in the NCQA rankings comes from the 2011 Directory of Health Plans
published by Atlantic Information Services, Inc. (www.aishealth.com).
About the rankings
Your questions answered
1 Why can’t I find my plan? Not all plans
submit data to the National Committee for
Quality Assurance (NCQA). Some that do
choose not to make the information public.
And some plans don’t submit enough data
for valid statistical analysis.
1 I purchase insurance on my own
instead of getting it through a job. Can I
buy all of these plans? You can buy some of
the private plans listed, but many are offered
only to employers as group plans. Even so,
many insurers sell similar health plans to
companies and to individuals. But the name
of the insurance product or plan and the
range of benefits sold to individuals may be
different from the group version’s. For more
details on plans offered to individuals, we
recommend using the plan-finder feature at
the federal government’s consumer health
website, Healthcare.gov.
1 What about the Medicare and
Medicaid plans? If you are a Medicare
beneficiary, you can obtain any of the
Medicare Advantage plans ranked in your
state when you initially sign up or during
Medicare’s annual open enrollment period,
which this year runs from Oct. 15 to Dec. 7.
Medicaid plans are available only to
households that meet their state’s eligibility
requirements.
1 What goes into the scores on
treatment, prevention, and customer
satisfaction? Treatment scores reflect
how well a plan takes care of common
conditions such as diabetes and heart
disease. Prevention scores cover services
such as prenatal care, cancer screenings,
and immunizations. Consumer satisfaction
looks at satisfaction with a plan’s doctors
and services, such as customer service.
1 How can I use the scores and
rankings to pick a good plan? Don’t focus
too much on minor differences, such as
between plans with scores of, say, 82 and 86.
Instead, pay attention to larger differences.
The same goes for the performance scores
for treatment, prevention, and consumer
satisfaction. The difference between 2 and 3
is not as telling as the difference between
1 or 2 and 5. If you have a particular
condition, look at our online rankings for
scores pertinent to that condition, if
available. Healthy individuals and families
with children might want to pay close
attention to how well plans do on
prevention.
1 Why are HMOs and PPOs ranked
together but listed separately? PPOs
score lower than HMOs on average. That is
most likely because PPOs collect
performance data somewhat differently
than HMOs do. And fewer PPOs are
accredited, which lowers their scores.
Differences may also reflect actual lower
performance.
1 Why is information missing for some
plans? Some plans don’t offer some
measured services or have too few enrollees
using them. And a plan can choose not to
submit data for a particular measure.
Private health plan rankings
HMO
In rank order, within states and categories.
Alaska
ODS Health Plan
78
Aetna Life Insurance Company (Alaska)
76
Arizona
Health Net of Arizona
83
Cigna HealthCare of Arizona
82
UnitedHealthcare of Arizona
80
Aetna Health (Pennsylvania)-Arizona
80
Humana Health Plan of Arizona
79
UnitedHealthcare Insurance (Arizona)
*Not accredited by the NCQA.
81
80
2
1 1
1 2
1
1
1 1
1 2
1
Humana Insurance Company (Arizona)
79
322
Cigna (AZ)*
66
3
1
2
1
2
1
1
1
2
1
2
1
115
UnitedHealthcare of Arkansas
78
Arkansas
156
Aetna Life Insurance Company (Arkansas)
76
239
UnitedHealthcare Insurance (Arkansas)
75
262
california
290
Kaiser Foundation Health Plan of Southern California
89
176
Kaiser Foundation Health Plan of Northern California
88
National
rank
Treatment
arizona continued
293
3
1
3
1
3
1
3
1
2
1
3
1
Better than
average
Overall Performance
score
Aetna Life Insurance Company (Arizona)
4
1
3
1
2
1
3
1
2
1
3
1
1
12
13
14
15
1
Worse than
average
Prevention
Plan name
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
These rankings of private, Medicare, and
Medicaid health-insurance plans (HMOs
and PPOs) are based on data and
calculations from the National Committee
for Quality Assurance (NCQA), an
independent nonprofit group. A total
of 830 plans are ranked in three categories:
390 private plans that people enroll in
through work or on their own, 341 that serve
Medicare beneficiaries in the Medicare
Advantage program, and 99 that Medicaid
beneficiaries enroll in.
Because of space considerations, we are
presenting the rankings of health plans in
three regional editions. Within categories,
plans are listed by state. A complete national
list is available at ConsumerReports.org/
health, where consumers can also access
additional details on insurance plans and
compare up to five at a time free of charge
until Nov. 15.
Overall score on a scale of 1 to 100
(higher is better) is based on performance
on dozens of measures encompassing
consumer satisfaction, treatment, and
prevention. Whether a plan is accredited
by the NCQA is also part of its score.
Non-accredited plans, marked with an
asterisk (*), score lower on average because
accreditation can add up to 15 points.
Accreditation is a plus but is no guarantee of
quality care. Plans pay a fee to the NCQA to
be evaluated for accreditation; the amount
varies by plan size. Performance covers the
subcategories of treatment, prevention, and
consumer satisfaction, scored from 1 to 5.
National rank shows where each plan
stands among all plans nationwide in that
category. A lower number signifies a higher
ranking and better performance.
1
1 2
1 3
1
1
1 2
1 3
1
3
1 3
1 3
1
254
3
1 1
1 1
1
3
1 1
1 1
1
3
1 1
1 1
1
297
326
3
1 5
1 5
1
3
1 5
1 5
1
14
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
281
359
319
12
43
FEATURE HEALTH INSURANCE
Health Net of California
81
UnitedHealthcare of California
81
Cigna HealthCare of California
80
Anthem Blue Cross
79
Aetna Health of California
77
UnitedHealthcare Insurance (California)
81
Aetna Life Insurance Company (California)
81
Anthem Blue Cross
80
Anthem Blue Cross Life and Health Insurance
80
Health Net Life Insurance
79
Cigna (CA)*
66
Colorado
Kaiser Foundation Health Plan of Colorado
90
Cigna HealthCare of Colorado
85
HMO Colorado
82
UnitedHealthcare of Colorado
82
Aetna Health (Pennsylvania)-Colorado
81
Rocky Mountain Health Plans*
68
UnitedHealthcare Insurance (Colorado)
83
Aetna Life Insurance Company (Colorado)
82
Cigna (CO)*
67
Rocky Mountain Health Plans*
67
Hawaii
Kaiser Foundation Health Plan of Hawaii
87
Hawaii Medical Service Association (HMSA)
84
Hawaii Medical Service Association (HMSA)
84
UnitedHealthcare Insurance (Hawaii)
79
Idaho
Group Health Cooperative
SelectHealth
85
82
Group Health Options (Alliant)*
68
Group Health Options (Options)*
68
Aetna Life Insurance Company (Idaho)
77
UnitedHealthcare Insurance (Idaho)
76
PacificSource Health Plans (Oregon)*
66
Illinois
Health Alliance Medical Plans
87
Medical Associates Health Plan
85
PersonalCare Insurance of Illinois
85
Cigna HealthCare of St. Louis
82
HMO Illinois and Blue Advantage HMO
82
UnitedHealthcare Services of the River Valley
82
UnitedHealthcare Plan of the River Valley
82
Cigna HealthCare of Illinois
*Not accredited by the NCQA. Dash (-) indicates insufficient data.
44
81
con s um er r ep o rt s n ove mb e r 2 0 1 1
4
1
3
1
4
1
3
1
3
1
2
1
1
1
3
1
3
1
2
1
2
1
2
1
3
1
3
1
3
1
2
1
2
1
3
1
2
1
2
1
3
1
3
1
2
1
2
1
2
1
3
1
Overall Performance
score
illinois continued
UnitedHealthcare of the Midwest
81
178
UnitedHealthcare of Illinois
81
211
Aetna Health (Pennsylvania)-Illinois
80
231
Humana Health Plan-Chicago Market
78
243
Group Health Plan*
68
285
Humana Benefit Plan of Illinois*
66
312
Health Alliance Medical Plans
82
212
Aetna Life Insurance Company (Illinois)
81
Humana Insurance Company (Illinois)
80
PersonalCare Insurance of Illinois
80
UnitedHealthcare Insurance (Illinois)
79
UnitedHealthcare Insurance of Illinois
79
226
257
257
270
372
3
1
3
1
3
1
1
1
2
1
3
1
3
1
3
1
3
1
2
1
5
1
4
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
5
1
4
1
3
1
4
1
3
1
3
1
4
1
4
1
4
1
3
1
4
1
4
1
5
1
3
1
5
1
4
1
3
1
3
1
5
1
4
1
4
1
104
-
286
3
1
3
1
2
1
2
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
1
1
1
1
2
1
5
1
4
1
4
1
4
1
1
1
1
1
3
1
5
1
5
1
4
1
3
1
3
1
3
1
3
1
2
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
4
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
6
65
Cigna (IL)*
68
Group Health Plan*
66
indiana
Anthem Blue Cross and Blue Shield in Indiana
85
Cigna Ohio Managed Care
84
Humana Health Plan of Ohio
83
HMO Illinois and Blue Advantage HMO
82
Cigna HealthCare of Illinois
81
Humana Health Plan of Kentucky
81
Aetna Health (Pennsylvania)-Ohio
81
Cigna HealthCare of Indiana
81
UnitedHealthcare of Illinois
81
Advantage Health Solutions
80
Aetna Health (Pennsylvania)-Illinois
80
UnitedHealthcare of Kentucky
80
Welborn Health Plans*
68
Aetna Life Insurance Company (Indiana)
80
56
Anthem Blue Cross and Blue Shield in Indiana
80
136
UnitedHealthcare Insurance (Indiana)
79
343
Cigna (IN)*
64
142
160
177
344
127
139
353
357
37
80
345
Iowa
Health Alliance Medical Plans
87
Medical Associates Health Plan
85
Gundersen Lutheran Health Plan
84
Wellmark Health Plan of Iowa
84
39
Sanford Health Plan
84
57
UnitedHealthcare Services of the River Valley
82
70
UnitedHealthcare Plan of the River Valley
82
153
UnitedHealthcare of the Midlands
81
169
Health Alliance Medical Plans
82
173
UnitedHealthcare Insurance (Midlands)
81
173
Aetna Life Insurance Company (Iowa)
79
179
Cigna (IA)*
64
308
317
365
3
1
2
1
1
1
3
1
3
1
3
1
5
1
3
1
2
1
2
1
3
1
3
1
4
1
3
1
3
1
2
1
2
1
1
1
3
1
2
1
2
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
3
1
3
1
3
1
2
1
4
1
3
1
4
1
3
1
3
1
3
1
2
1
2
1
3
1
3
1
4
1
4
1
3
1
3
1
2
1
2
1
2
1
3
1
2
1
3
1
1
1
3
1
4
1
3
1
4
1
4
1
3
1
4
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
2
1
3
1
2
1
2
1
4
1
2
1
2
1
2
1
2
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
2
1
3
1
2
1
2
1
1
1
2
1
5
1
5
1
4
1
4
1
3
1
3
1
3
1
3
1
5
1
3
1
3
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
2
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
3
1
4
1
2
1
2
1
2
1
National
rank
3
1
3
1
1
1
2
1
1
1
1
1
1
1
3
1
3
1
3
1
3
1
1
1
1
1
Better than
average
Treatment
81
125
1
12
13
14
15
1
Worse than
average
Prevention
Blue Shield of California
National
rank
Western Health Advantage
83
Treatment
california continued
Plan name
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
183
228
240
296
341
367
138
182
234
263
277
277
349
363
78
107
120
169
179
196
201
206
228
232
240
268
337
236
264
275
383
39
57
87
89
93
173
173
205
138
230
269
382
HMO
5
1
5
1
5
1
4
1
4
1
3
1
1
1
3
1
3
1
3
1
5
1
5
1
4
1
4
1
4
1
4
1
4
1
3
1
3
1
2
1
5
1
4
1
4
1
4
1
4
1
4
1
2
1
3
1
2
1
3
1
Humana Health Plan of Kansas City (POS)
81
166
Cigna HealthCare of Kansas/Missouri
81
183
Anthem Blue Cross and Blue Shield in Missouri
81
Humana Health Plan of Kansas City (HMO)
81
Humana Health Plan of Kansas City (POS)
81
186
Group Health Plan*
68
186
Coventry Health Care of Kansas*
67
Cigna HealthCare of Kansas/Missouri
81
Preferred Health Systems*
68
Coventry Health Care of Kansas*
67
Blue Cross and Blue Shield of Kansas City
81
UnitedHealthcare Insurance (Midwest)
80
Aetna Life Insurance Company (Kansas)
80
Cigna (KS)*
65
Louisiana
Humana Health Benefit Plan of Louisiana
81
UnitedHealthcare of Louisiana
79
Coventry Health Care of Louisiana*
66
Vantage Health Plan*
62
UnitedHealthcare Insurance (Louisiana)
77
Aetna Life Insurance Company (Louisiana)
77
Michigan
Grand Valley Health Plan
89
Priority Health
87
HealthPlus of Michigan
86
Health Alliance Plan of Michigan
86
Physicians Health Plan
85
Blue Care Network of Michigan
84
Total Health Care
81
Aetna Life Insurance Company (Michigan)
81
UnitedHealthcare Insurance (Michigan)
80
Health Alliance Plan of Michigan*
65
Minnesota
HealthPartners
87
Medica
85
Sanford Health Plan
84
PreferredOne Community Health Plan
83
HealthPartners
Plan name
Medica
87
Overall
score
85
Blue Cross Blue Shield of Minnesota
84
Aetna Life Insurance Company (Minnesota)
80
Missouri
Blue Cross and Blue Shield of Kansas City, Good
Health HMO
Cigna HealthCare of St. Louis
84
Aetna Health (Pennsylvania)-Missouri
82
UnitedHealthcare of the Midwest
81
82
4
1 5
1 5
1
3
1 4
1 4
1
3
1 3
1 4
1
3
1 3
1 4
1
Performance
4
1 5
1 5
1
3
1 4
1 4
1
3
1 4
1 4
1
2
1 2
1 3
1
5
1
3
1
2
1
3
1
3
1
3
1
3
1
3
1
4
1
3
1
3
1
3
1
188
Blue Cross and Blue Shield of Kansas City
81
348
UnitedHealthcare Insurance (Midwest)
80
354
Aetna Life Insurance Company (Missouri)
80
213
Group Health Plan*
66
238
Cigna (MO)*
66
261
Montana
379
UnitedHealthcare Insurance (Montana)
76
Aetna Life Insurance Company (ND/SD/WY/MT)
76
195
Cigna (SD/MT)*
62
282
Nebraska
374
UnitedHealthcare of the Midlands
81
386
UnitedHealthcare Insurance (Midlands)
81
309
Aetna Life Insurance Company (Nebraska)
80
311
Cigna (NE)*
65
Nevada
11
Aetna Health (Pennsylvania)-Arizona
80
41
Saint Mary's HealthFirst
79
43
Health Plan of Nevada
78
51
Aetna Life Insurance Company (Nevada)
78
62
UnitedHealthcare Insurance (Nevada)
76
85
Cigna (NV)*
62
221
New Mexico
215
Presbyterian Health Plan
81
253
Lovelace Health Plan
80
375
Blue Cross and Blue Shield of New Mexico
78
Lovelace Insurance
79
24
UnitedHealthcare Insurance (New Mexico)
78
72
Blue Cross and Blue Shield of New Mexico
78
93
Presbyterian Insurance
77
134
Aetna Life Insurance Company (New Mexico)
76
24
Cigna (NM)*
62
72
North Dakota
90
Medica
85
245
Sanford Health Plan
84
Medica
85
95
Aetna Life Insurance Company (ND/SD/WY/MT)
76
153
Oklahoma
166
UnitedHealthcare of Oklahoma
79
183
Aetna Health (Pennsylvania)-Oklahoma
78
National
rank
81
82
Treatment
UnitedHealthcare of the Midwest
National
rank
2
1
1
1
2
1
1
1
1
1
1
1
81
95
Treatment
3
1
2
1
2
1
1
1
2
1
2
1
Humana Health Plan of Kansas City (HMO)
4
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
missouri continued
Prevention
4
1
3
1
3
1
5
1
3
1
3
1
National
rank
3
1
3
1
3
1
2
1
2
1
2
1
3
1
3
1
2
1
3
1
2
1
2
1
Prevention
84
Consumer
satisfaction
Blue Cross and Blue Shield of Kansas City, Good
Health HMO
Aetna Health (Pennsylvania)-Missouri
Better than
average
Overall Performance
score
Treatment
Prevention
5
1
2
1
3
1
3
1
3
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
Kansas
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
Plan name
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
3
1
3
1
4
1
3
1
3
1
3
1
3
1
3
1
2
1
3
1
3
1
2
1
2
1
2
1
3
1
3
1
3
1
2
1
3
1
2
1
2
1
2
1
3
1
3
1
3
1
2
1
4
1
3
1
3
1
2
1
2
1
3
1
3
1
186
2
1 1
1 1
1
2
1 1
1 1
1
3
1 1
1 1
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
2
1
2
1
1
1
2
1
1
1
2
1
3
1
3
1
3
1
2
1
2
1
1
1
1
1
1
1
3
1
2
1
2
1
2
1
1
1
1
1
2
1
1
1
2
1
1
1
2
1
2
1
1
1
1
1
1
1
3
1
3
1
2
1
3
1
2
1
2
1
2
1
1
1
2
1
2
1
3
1
2
1
2
1
2
1
2
1
2
1
2
1
1
1
3
1
3
1
3
1
2
1
4
1
3
1
4
1
1
1
4
1
4
1
4
1
1
1
3
1 2
1 2
1
2
1 2
1 2
1
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
186
188
193
341
354
213
238
260
363
369
315
323
387
205
230
256
378
262
291
302
300
316
388
229
251
294
284
292
294
313
320
389
72
93
72
323
273
298
45
Aetna Life Insurance Company (Oklahoma)
79
UnitedHealthcare Insurance (Oklahoma)
78
Oregon
Kaiser Foundation Health Plan of the Northwest
88
Providence Health Plans-Oregon*
68
UnitedHealthcare Insurance (Oregon)
80
Aetna Life Insurance Company (Oregon)
80
ODS Health Plan
78
PacificSource Health Plans (Oregon)*
66
Cigna (OR)*
66
Health Net of Oregon*
66
Regence BlueCross BlueShield of Oregon*
62
South Dakota
Sanford Health Plan
84
Aetna Life Insurance Company (ND/SD/WY/MT)
76
Cigna (SD/MT)*
62
Texas
Cigna HealthCare of Texas
82
Scott and White Health Plan
81
UnitedHealthcare of Texas
81
Aetna Health-Texas
81
Humana Health Plan of Texas (Austin)
81
UnitedHealthcare Benefits of Texas
80
Humana Health Plan of Texas (Houston)
79
Humana Health Plan of Texas (South)
79
Aetna Life Insurance Company (Texas)
81
UnitedHealthcare Insurance (Texas)
80
Humana Insurance Company (Texas)
80
Cigna (TX)*
66
utah
3
1 2
1 2
1
3
1 1
1 1
1
2
1
3
1
2
1
1
1
2
1
3
1
2
1
2
1
3
1
5
1
3
1
2
1
2
1
1
1
2
1
2
1
2
1
1
1
5
1
5
1
4
1
3
1
2
1
3
1
4
1
3
1
2
1
3
1 3
1 4
1
2
1 1
1 1
1
3
1 1
1 1
1
Community Health Plan of Washington
76
Providence Health Plans-Oregon*
68
21
Group Health Options (Alliant)*
68
338
Group Health Options (Options)*
68
233
Aetna Life Insurance Company (Washington)
81
267
UnitedHealthcare Insurance (Washington)
80
293
Cigna (WA)*
66
365
Health Net of Oregon*
66
370
Regence BlueShield*
65
373
Regence BlueCross BlueShield of Oregon*
62
385
Wisconsin
Group Health Cooperative of South Central Wisconsin
90
Security Health Plan of Wisconsin
87
323
Unity Health Plans
86
387
Arise Health Plan
86
Network Health Plan
86
Dean Health Plan
86
Medical Associates Health Plans
85
Medica
85
MercyCare
84
Gundersen Lutheran Health Plan
84
UnitedHealthcare of Wisconsin
83
Humana Wisconsin Health Organization Insurance
83
Anthem Blue Cross and Blue Shield of Wisconsin
82
241
HMO Illinois and Blue Advantage HMO
82
247
Group Health Cooperative of Eau Claire*
71
366
Health Tradition Health Plan*
70
4
1
3
1
2
1
2
1
3
1
21
79
Aetna Life Insurance Company (Utah)
79
UnitedHealthcare Insurance (Utah)
78
Humana Insurance Company (Utah)
76
3
1
1
1
2
1
1
1
1
1
88
2
1 5
1 5
1
85
93
3
1
1
1
1
1
1
1
1
1
UnitedHealthcare of Utah
Washington
304
3
1
2
1
3
1
3
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
2
1
82
171
181
208
222
224
252
271
274
199
Medica
85
136
UnitedHealthcare Insurance (Wisconsin)
82
289
Humana Insurance Company (Wisconsin)
81
280
Aetna Life Insurance Company (Wisconsin)
80
301
Cigna (WI)*
65
324
Wyoming
Aetna Life Insurance Company (ND/SD/WY/MT)
76
UnitedHealthcare Insurance (Wyoming)
73
Better than
average
3
1
1
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
3
1
3
1
4
1 5
1
- 2
1
3
1 5
1
3
1 4
1
3
1 4
1
3
1 3
1
2
1 3
1
2
1 3
1
2
1 3
1
2
1 2
1
1
1 2
1
3
1
4
1
4
1
4
1
4
1
4
1
5
1
3
1
3
1
4
1
3
1
3
1
3
1
3
1
5
1
5
1
3
1
3
1
2
1
2
1
3
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
4
1
3
1
3
1
4
1
4
1
4
1
3
1
2
1
2
1
2
1
5
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
4
1
3
1
4
1
4
1
4
1
4
1
4
1
2
1
2
1
2
1 1
1 1
1
1
1 1
1 1
1
National
rank
Treatment
Prevention
Washington continued
Group Health Cooperative
3
1
4
1
3
1
3
1
2
1
2
1
2
1
2
1
3
1
2
1
2
1
3
1
1
12
13
14
15
1
Worse than
average
Overall Performance
score
288
3
1
3
1
3
1
2
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
3
1
SelectHealth
Kaiser Foundation Health Plan of the Northwest
Plan name
National
rank
Treatment
oklahoma continued
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
56
318
338
343
345
191
248
368
373
376
385
7
38
46
48
50
53
57
72
86
87
118
135
144
169
330
331
72
154
218
265
377
323
329
Medicare health plan rankings
PacifiCare of Arizona
*Not accredited by the NCQA. Dash (-) indicates insufficient data.
46
82
co n s um er r ep o rt s n ove mb e r 2 0 1 1
2
1 4
1 4
1
106
81
Humana Health Plan of Arizona
81
3
1 3
1 3
1
3
1 2
1 4
1
National
rank
arizona continued
UnitedHealthcare Insurance (Arizona)
Treatment
National
rank
Treatment
Prevention
Arizona
Overall Performance
score
Prevention
Plan name
Overall Performance
score
Consumer
satisfaction
Plan name
Consumer
satisfaction
In rank order, within states and categories.
115
122
HMO
64
Mercy Care Plan*
64
Health Choice Generations*
64
Arcadian Health Plan (Desert Canyon Community Care)*
63
Aetna Life Insurance Company (Arizona)
84
Humana Insurance Company (Arizona)
81
Humana Insurance Company (Kentucky)
81
Humana Insurance Company
80
UnitedHealthcare of Arizona*
65
Sierra Health & Life (R5674)*
63
Pyramid Life Insurance*
63
66
66
Arkansas
Windsor Health Plan*
61
Arkansas Community Care*
60
Humana Insurance Company (Texas)
80
Humana Insurance Company
80
Humana Insurance Company (Tennessee)
80
Humana Insurance Company (Arkansas)
77
Mercy Health Plan of Missouri*
69
Pyramid Life Insurance*
63
california
Kaiser Foundation Health Plan of Northern California
90
Kaiser Foundation Health Plan of Southern California
90
Health Net of California
81
Aetna Health of California
81
UnitedHealthcare of California
81
Blue Shield of California
81
Care1st Health Plan
78
CareMore HealthPlan (H0544)*
68
GemCare Health Plan*
67
Scan Health Plan Legacy/Connections*
Scan Health Plan Classic/Connections/Options/
Signature*
Partnership HealthPlan of California*
66
Inter Valley Health Plan*
65
66
66
Health Plan of San Mateo*
65
Scan Health Plan Gold/Gold Select/Silver*
64
Citizens Choice Healthplan*
63
Anthem Blue Cross*
63
HMO California/Brand New Day*
63
2
1
3
1
3
1
3
1
3
1
3
1
5
1
2
1
4
1
4
1
2
1
3
1
3
1
4
1
2
1
3
1
4
1
3
1
3
1
3
1
4
1
2
1
2
1
2
1
2
1
1
1
1
1
1
1
3
1
3
1
2
1
2
1
5
1
2
1
5
1
5
1
4
1
3
1
4
1
3
1
3
1
4
1
3
1
4
1
4
1
3
1
3
1
3
1
3
1
3
1
3
1
2
1
1
1
1
1
2
1
2
1
3
1
2
1
3
1
2
1
5
1
5
1
3
1
3
1
3
1
2
1
3
1
4
1
3
1
2
1
3
1
3
1
1
1
2
1
3
1
1
1
1
1
-
california continued
Inland Empire Health Plan*
199
Chinese Community Health Plan*
61
58
61
227
Molina Healthcare of California Partner Plan*
250
Easy Choice Health Plan*
56
252
Health Net Life Insurance*
69
256
Anthem Blue Cross Life and Health Insurance*
65
Pyramid Life Insurance*
63
288
292
297
302
46
113
120
151
270
304
309
330
332
150
151
152
169
213
309
1
2
108
121
124
125
Colorado
Kaiser Foundation Health Plan of Colorado
90
PacifiCare of Colorado
83
Rocky Mountain Health Plans*
69
Denver Health Medical Plan*
66
UnitedHealthcare of Colorado*
64
Humana Health Plan (Colorado)*
64
Colorado Access Health Plan*
64
Aetna Life Insurance Company (Colorado)
84
Humana Insurance Company (Colorado)*
65
Pyramid Life Insurance*
63
Hawaii
Kaiser Foundation Health Plan of Hawaii
88
Hawaii Medical Service Association (HMSA)
83
UnitedHealthcare Insurance (Hawaii Regional)
80
UnitedHealthcare Insurance (Hawaii)
79
Humana Insurance Company (Hawaii)*
65
idaho
Blue Cross of Idaho Health Services*
68
UnitedHealthcare Insurance (Idaho)
80
Regence BlueShield of Idaho*
64
Illinois
Health Alliance Medical Plans
86
Medical Associates Health Plan
86
Humana Benefit Plan of Illinois
83
UnitedHealthcare Plan of the River Valley (H4456)
81
163
UnitedHealthcare of the Midwest
81
228
Humana Health Plan-Chicago Market
80
245
UnitedHealthcare Insurance (Illinois)
77
252
Group Health Plan*
70
256
Essence Healthcare (H2610)*
69
257
HealthSpring of Illinois*
62
273
Harmony Health Plan of Illinois*
61
283
Health Alliance Medical Plans
84
288
Aetna Life Insurance Company (Illinois)
84
305
Humana Insurance Company (KS, MO)
83
311
UnitedHealthcare Insurance-Midwest
83
314
Humana Insurance Company (Illinois)
81
National
rank
Scan Health Plan Legacy/Connections*
Scan Health Plan Classic/Connections/Options/
Signature*
Scan Health Plan Gold/Gold Select/Silver*
3
1
4
1
3
1
4
1
2
1
3
1
3
1
2
1
3
1
2
1
4
1
3
1
3
1
2
1
3
1
2
1
2
1
Overall Performance
score
Treatment
68
66
2
1
5
1
5
1
3
1
4
1
4
1
3
1
3
1
2
1
2
1
4
1
3
1
3
1
3
1
3
1
2
1
2
1
Better than
average
Prevention
70
2
1
4
1
3
1
2
1
3
1
3
1
2
1
2
1
2
1
3
1
3
1
3
1
3
1
3
1
2
1
2
1
2
1
153
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
Banner MediSun*
Cigna HealthCare of Arizona (Cigna Medicare Select
Plus RX)*
Health Net of Arizona*
National
rank
Aetna Health (Pennsylvania)-Arizona
79
Treatment
arizona continued
Plan name
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
1
1
1
1
1
1
1
1
4
1
3
1
2
1
1
1
3
1
1
1
1
1
4
1
3
1
2
1
2
1
2
1
1
1
1
1
4
1
3
1
2
1
326
4
1
3
1
5
1
1
1
2
1
2
1
1
1
3
1
3
1
2
1
5
1
4
1
4
1
4
1
2
1
2
1
3
1
4
1
3
1
2
1
5
1
4
1
3
1
4
1
3
1
3
1
3
1
4
1
3
1
2
1
4
1
4
1
3
1
2
1
3
1
5
1
4
1
3
1
3
1
2
1
5
1
3
1
3
1
2
1
3
1
4
1 4
1 3
1
3
1 2
1 3
1
3
1 3
1 2
1
5
1
5
1
4
1
3
1
3
1
2
1
2
1
4
1
4
1
2
1
1
1
5
1
3
1
4
1
4
1
3
1
5
1
5
1
3
1
3
1
3
1
2
1
1
1
4
1
4
1
2
1
2
1
3
1
4
1
3
1
3
1
3
1
4
1
4
1
3
1
3
1
3
1
3
1
2
1
4
1
3
1
1
1
1
1
4
1
4
1
4
1
3
1
3
1
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
327
340
341
212
266
309
3
87
206
255
286
291
293
46
269
309
7
76
133
154
280
221
138
284
27
29
89
126
128
141
174
198
203
315
328
44
46
82
90
117
47
PersonalCare Insurance of Illinois*
68
Pyramid Life Insurance*
63
indiana
Clarian Health Plans*
69
Welborn Health Plans*
69
Aetna Life Insurance Company (Indiana)
84
Anthem Blue Cross and Blue Shield in Indiana
Anthem Blue Cross and Blue Shield in Indiana
(Regional)
Humana Insurance Company (Indiana)
84
80
UnitedHealthcare Insurance (Indiana)
80
Humana Insurance Company (Ohio)
80
Humana Insurance Company
80
Advantage Health Solutions*
67
Pyramid Life Insurance*
63
81
Iowa
Medical Associates Health Plan
86
UnitedHealthcare Insurance (Midlands)
83
UnitedHealthcare of the Midlands
83
UnitedHealthcare Plan of the River Valley (H4456)
81
Humana Insurance Company (Illinois)
81
Humana Insurance Company (IA, MO, NE)*
67
Pyramid Life Insurance*
63
Kansas
Humana Health Plan of Kansas City
84
Coventry Health Care of Kansas*
68
Humana Insurance Company (KS, MO)
83
Humana Insurance Company
80
UnitedHealthcare Insurance (Kansas)
79
Coventry Health and Life Insurance*
68
Pyramid Life Insurance*
63
Louisiana
Humana Health Benefit Plan of Louisiana
82
Vantage Health Plan*
64
WellCare of Louisiana*
62
Arcadian Health Plan (H7179)*
59
Humana Insurance Company
80
Pyramid Life Insurance*
63
Michigan
HealthPlus of Michigan
86
Health Alliance Plan of Michigan
85
Blue Care Network of Michigan
85
Priority Health*
*Not accredited by the NCQA.
73
48
con s um er r ep o rt s n ove mb e r 2 0 1 1
3
1
2
1
3
1
4
1
2
1
4
1
5
1
3
1
4
1
4
1
4
1
4
1
3
1
4
1
4
1
4
1
4
1
3
1
4
1
3
1
3
1
3
1
4
1
2
1
3
1
2
1
2
1
2
1
3
1
4
1
2
1
3
1
3
1
3
1
2
1
2
1
3
1
2
1
5
1
4
1
4
1
3
1
3
1
3
1
2
1
5
1
3
1
4
1
3
1
3
1
3
1
2
1
4
1
4
1
3
1
3
1
3
1
3
1
2
1
4
1
4
1
4
1
3
1
2
1
3
1
2
1
4
1
3
1
3
1
3
1
2
1
4
1
2
1
4
1
3
1
4
1
2
1
3
1
4
1
2
1
4
1
5
1
2
1
2
1
3
1
2
1
4
1
2
1
2
1
1
1
3
1
2
1
3
1
1
1
1
1
1
1
2
1
2
1
5
1
4
1
4
1
5
1
4
1
4
1
4
1
5
1
5
1
4
1
4
1
5
1
Overall Performance
score
michigan continued
Molina Healthcare of Michigan*
62
151
Aetna Life Insurance Company (Michigan)
84
222
Humana Insurance Company
80
223
Health Alliance Plan of Michigan*
67
309
Pyramid Life Insurance*
63
Minnesota
208
Group Health (Cost)
88
209
Medica (Cost)*
71
46
UCare (H2459)*
71
70
HealthPartners (MSHO)*
69
114
PrimeWest Health*
69
Medica*
67
130
134
142
151
233
309
29
79
80
126
117
243
309
72
224
82
151
158
230
309
96
287
319
338
151
309
21
34
39
177
Missouri
National
rank
68
3
1
3
1
3
1
2
1
2
1
Better than
average
Treatment
80
Humana Benefit Plan of Illinois*
3
1
3
1
4
1
4
1
2
1
120
1
12
13
14
15
1
Worse than
average
Prevention
Humana Insurance Company
National
rank
Humana Insurance Company (Kentucky)
81
Treatment
illinois continued
Plan name
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
2
1
3
1
3
1
3
1
2
1
2
1
4
1
3
1
4
1
2
1
2
1
4
1
2
1
3
1
2
1
321
5
1
5
1
5
1
3
1
5
1
3
1
5
1
5
1
5
1
4
1
3
1
3
1
5
1
4
1
4
1
4
1
3
1
3
1
4
1
3
1
5
1
4
1
4
1
3
1
1
1
3
1
3
1
3
1
5
1
4
1
2
1
4
1
3
1
3
1
4
1
3
1
3
1
2
1
4
1
3
1
2
1
3
1
4
1
2
1
309
46
151
235
309
11
182
183
210
217
246
Mercy Health Plan of Missouri*
69
Coventry Health and Life Insurance*
68
Pyramid Life Insurance*
63
4
1
3
1
5
1
4
1
4
1
4
1
1
1
4
1
4
1
3
1
5
1
3
1
2
1
63
2
1 2
1 2
1
309
UnitedHealthcare Insurance (Midlands)
83
UnitedHealthcare of the Midlands
83
80
Pyramid Life Insurance*
63
4
1 3
1 4
1
4
1 4
1 3
1
2
1 2
1 2
1
Humana Health Plan of Kansas City
84
UnitedHealthcare of the Midwest
81
Mercy Health Plan of Missouri*
70
Group Health Plan*
70
Essence Healthcare (H2610)*
69
Coventry Health Care of Kansas*
68
Harmony Health Plan of Missouri*
60
Humana Insurance Company (KS, MO)
83
UnitedHealthcare Insurance-Midwest
83
Humana Insurance Company
80
Montana
Pyramid Life Insurance*
Nebraska
Nevada
Health Plan of Nevada
80
Humana Health Plan of Nevada*
66
PacifiCare of Nevada*
66
Aetna Life Insurance Company (Nevada)
84
Humana Insurance Company (Las Vegas)*
64
Sierra Health & Life (R5674)*
63
New MExico
Presbyterian Health Plan
83
Lovelace Health Plan
82
Presbyterian Insurance
81
UnitedHealthcare Insurance (NM/TX)
77
Pyramid Life Insurance*
63
UnitedHealthcare Insurance (New Mexico)*
62
2
1
3
1
2
1
3
1
2
1
2
1
3
1
3
1
4
1
4
1
2
1
2
1
3
1
3
1
3
1
4
1
3
1
2
1
3
1
3
1
3
1
2
1
2
1
1
1
4
1
4
1
4
1
2
1
2
1
1
1
4
1
3
1
3
1
1
1
2
1
3
1
72
128
197
198
203
224
333
82
90
151
213
230
79
309
136
251
254
46
299
304
85
101
110
171
309
320
HMO
71
182
Medica*
67
Pyramid Life Insurance*
63
5
1 5
1 4
1
3
1 3
1 3
1
2
1 2
1 2
1
North DAkota
Oklahoma
UnitedHealthcare of Oklahoma
CommunityCare Managed Healthcare Plans of
Oklahoma*
GlobalHealth*
80
Aetna Life Insurance Company (Oklahoma)
84
65
62
Humana Insurance Company
80
Humana Insurance Company (Oklahoma)
76
Pyramid Life Insurance*
63
Oregon
Kaiser Foundation Health Plan of the Northwest
Kaiser Foundation Health Plan of the Northwest
(Demonstration Project)
UnitedHealthcare of Oregon
88
UnitedHealthcare Insurance (Oregon/Washington)
81
Providence Health Plans-Oregon*
89
83
72
PacificSource*
69
Samaritan Advantage Health Plans*
69
Trillium Community Health Plan*
67
Atrio Health Plans*
65
Marion Polk Community Health Plan Advantage*
64
UnitedHealthcare Insurance (Oregon)
81
Health Net Life Insurance*
69
Regence BlueCross BlueShield of Oregon*
68
ODS Health Plan*
66
South Dakota
Medica (Cost)*
71
Medica*
67
Pyramid Life Insurance*
63
Texas
Scott and White Health Plan
85
UnitedHealthcare Benefits of Texas
82
Aetna Health-Texas
80
Humana Health Plan of Texas
80
Bravo Health Texas
78
Evercare of Texas
76
KelseyCare Advantage*
71
HealthSpring (H4513)*
65
SelectCare of Texas*
65
Physicians Health Choice of Texas*
64
Arcadian Health Plan (Texas Community Care)*
63
SelectCare Health Plans*
62
3
1
4
1
2
1
3
1
3
1
2
1
2
1
2
1
3
1
2
1
4
1
3
1
1
1
2
1
2
1
1
1
1
1
4
1
2
1
1
1
2
1
4
1
4
1
3
1
3
1
5
1
4
1
3
1
3
1
3
1
2
1
3
1
4
1
4
1
3
1
5
1
5
1
4
1
3
1
5
1
4
1
4
1
3
1
4
1
2
1
3
1
4
1
4
1
3
1
5
1
5
1
4
1
3
1
5
1
4
1
4
1
4
1
2
1
2
1
3
1
4
1
3
1
3
1
5
1 5
1 4
1
3
1 3
1 3
1
2
1 2
1 2
1
5
1
3
1
2
1
3
1
2
1
1
1
5
1
3
1
3
1
3
1
3
1
2
1
5
1
3
1
3
1
2
1
3
1
1
1
4
1
3
1
3
1
2
1
1
1
1
1
4
1
3
1
3
1
3
1
2
1
2
1
5
1
2
1
2
1
2
1
2
1
2
1
texas continued
WellCare of Texas*
61
Aetna Life Insurance Company (Texas)
82
Humana Insurance Company (Kentucky)
81
246
Humana Insurance Company (Texas)
80
309
Humana Insurance Company
80
UnitedHealthcare Insurance (NM/TX)
77
135
Coventry Health and Life Insurance*
68
267
HealthSpring Life and Health*
65
324
Pyramid Life Insurance*
63
46
First Health Life and Health Insurance*
60
National
rank
Medica (Cost)*
Humana Insurance Company (New Mexico)*
Overall Performance
score
Treatment
2
1 2
1 1
1
322
1
1
2
1
3
1
3
1
3
1
2
1
3
1
3
1
2
1
1
1
2
1
3
1
3
1
3
1
3
1
2
1
4
1
2
1
2
1
1
1
2
1
4
1
3
1
2
1
2
1
1
1
4
1
3
1
2
1
1
1
325
3
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
2
1
2
1
151
utah
176
UnitedHealthcare of Utah*
309
Humana Insurance Company (Kentucky)
81
Regence BlueCross BlueShield of Utah*
67
4
Humana Insurance Company (Utah)*
66
10
Sierra Health & Life (R5674)*
63
3
1
3
1
3
1
4
1
2
1
77
Better than
average
Prevention
62
1
12
13
14
15
1
Worse than
average
Consumer
satisfaction
Plan name
National
rank
Treatment
new mexico continued
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
81
Washington
102
120
150
151
171
230
281
309
336
116
120
238
261
304
89
4
1 5
1 5
1
4
88
4
1 5
1 5
1
10
207
Kaiser Foundation Health Plan of the Northwest
Kaiser Foundation Health Plan of the Northwest
(Demonstration Project)
Group Health Cooperative
88
UnitedHealthcare of Washington
83
237
UnitedHealthcare Insurance (Oregon/Washington)
81
277
Community Health Plan of Washington
78
290
Providence Health Plans-Oregon*
72
109
Essence Healthcare (H1837)*
68
66
5
1
4
1
3
1
2
1
5
1
3
1
3
1
2
1
4
1
4
1
4
1
3
1
3
1
5
1
4
1
3
1
3
1
5
1
4
1
4
1
2
1
4
1
3
1
3
1
3
1
2
1
14
215
5
1
3
1
3
1
1
1
5
1
4
1
2
1
3
1
4
1
4
1
3
1
3
1
3
1
5
1
5
1
5
1
5
1
3
1
5
1
5
1
4
1
5
1
3
1
2
1
2
1
5
1
5
1
5
1
5
1
4
1
5
1
5
1
4
1
4
1
3
1
3
1
2
1
5
1
5
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
3
1
2
1
2
1
118
178
212
UnitedHealthcare of Washington (Evercare)*
226
Arcadian Health Plan (H5416)*
65
258
Health Net Life Insurance*
69
Regence BlueCross BlueShield of Oregon*
68
67
182
Regence BlueShield*
246
Asuris Northwest Health*
67
309
Regence BlueShield of Idaho*
64
35
Gundersen Lutheran Health Plan
88
103
Group Health (Cost)
88
Wisconsin
132
Security Health Plan of Wisconsin
88
139
Medical Associates Health Plans
86
165
UnitedHealthcare of Wisconsin
83
175
Dean Health Plan*
71
180
Medica (Cost)*
71
262
Partnership Health Plan*
70
264
UCare (H4270)*
70
298
Medica*
67
312
Independent Care Health Plan*
64
317
Today's Health*
64
n ove mb e r 2011 w w w.C o n su m e r R e p o rt s. o rg
86
118
167
178
219
253
282
212
226
234
236
284
5
11
13
29
78
181
182
190
202
246
285
294
49
84
Humana Insurance Company (Kentucky)
81
Humana Insurance Company
80
Network Health Plan*
71
3
1
3
1
2
1
4
1
71
Overall Performance
score
wisconsin continued
Pyramid Life Insurance*
National
rank
4
1
3
1
3
1
5
1
Better than
average
Treatment
4
1
3
1
3
1
5
1
1
12
13
14
15
1
Worse than
average
Prevention
National
rank
Humana Insurance Company (Wisconsin)
Treatment
Wisconsin continued
Plan name
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
PPO
Consumer
satisfaction
HMO
63
2
1 2
1 2
1
309
5
1 4
1 3
1
2
1 2
1 2
1
309
120
Wyoming
151
Rocky Mountain Health Plans*
69
184
Pyramid Life Insurance*
63
206
Medicaid health plan rankings
In rank order, within states and categories.
California
79
Community Health Group
79
L.A. Care Health Plan
78
Molina Healthcare of California Partner Plan
77
Care1st Health Plan
76
Anthem Blue Cross of California Partnership Plan
75
Inland Empire Health Plan
73
Colorado
2
1
3
1
2
1
1
1
1
1
1
1
1
1
3
1
2
1
3
1
3
1
3
1
2
1
3
1
3
1
3
1
2
1
3
1
2
1
- 2
1
Medica
87
67
Blue Plus
85
68
Missouri
74
Harmony Health Plan of Missouri
78
75
Molina Healthcare of Missouri*
66
79
HealthCare USA of Missouri*
66
80
Missouri Care*
62
3
1
3
1
4
1
3
1
83
5
1 3
1 4
1
36
55
2
1 1
1 -
98
3
1
4
1
3
1
4
1
3
1
50
NeBRASKA
82
91
5
1 5
1 5
1
2
Molina Healthcare of New Mexico
81
MDwise
82
45
Lovelace Health Plan
80
Managed Health Services
81
54
Presbyterian Health Plan
79
Anthem Blue Cross and Blue Shield in Indiana
79
3
1 3
1 3
1
3
1 3
1 2
1
3
1 3
1 2
1
63
Amerigroup Community Care of New Mexico
75
Blue Cross and Blue Shield of New Mexico*
63
72
Denver Health Medical Plan*
69
Hawaii
Indiana
kansas
56
3
1 -
Priority Health
87
BlueCaid of Michigan
87
4
1
3
1
3
1
5
1
3
1
4
1
3
1
4
1
3
1
3
1
3
1
3
1
2
1
michigan
Midwest Health Plan
87
UnitedHealthcare Great Lakes
86
Total Health Care
86
Upper Peninsula Health Plan
86
HealthPlus of Michigan
85
McLaren Health Plan
85
OmniCare Health Plan
84
Molina Healthcare of Michigan
83
Physicians Health Plan
82
Health Plan of Michigan*
71
CareSource Michigan*
65
*Not accredited by the NCQA. Dash (-) indicates insufficient data.
50
con s um er r ep o rt s n ove mb e r 2 0 1 1
5
1
4
1
5
1
4
1
5
1
4
1
4
1
4
1
4
1
4
1
4
1
5
1
3
1
5
1 4
1 5
1
5
1 4
1 4
1
66
5
1 4
1 5
1
1
1 4
1 5
1
Rocky Mountain Health Plans*
UniCare Health Plan of Kansas*
National
rank
Consumer
satisfaction
Minnesota
Health Net of California
Kaiser Foundation Health Plan of Hawaii
Treatment
Overall Performance
score
Prevention
Plan name
National
rank
Treatment
Prevention
Overall Performance
score
Consumer
satisfaction
Plan name
87
UnitedHealthcare of the Midlands/Share Advantage
Nevada
Health Plan of Nevada*
New Mexico
Texas
2
1
3
1
3
1
2
1
3
1
3
1
2
1
2
1
3
1 3
1
3
1 3
1
3
1 3
1
- 2
1
2
1 3
1
11
24
71
90
91
96
57
62
77
95
-
97
Molina Healthcare of Texas
80
5
1
5
1
4
1
4
1
4
1
5
1
4
1
4
1
3
1
4
1
4
1
4
1
3
1
9
Superior HealthPlan*
70
86
12
Utah
3
1 3
1 3
1
4
1 4
1 4
1
14
Molina Healthcare of Utah
84
29
Washington
4
1 3
1 4
1
17
18
Molina Healthcare of Washington
81
53
20
Community Health Plan of Washington
75
76
27
Wisconsin
3
1 2
1 4
1
2
1 2
1 3
1
28
Security Health Plan of Wisconsin
87
5
1 4
1 5
1
6
55
31
38
44
83
92
Published with permission from the National Committee for Quality Assurance
based on data collected in 2010 and 2011. Some information and data on health
plans in the NCQA rankings comes from the 2011 Directory of Health Plans
published by Atlantic Information Services, Inc. (www.aishealth.com).