Hunsdon-PPG PATIENT SURVEY outcome
(Please circle your answer)
Which surgery do you usually attend?
1.
Hunsdon 15
2. Much Hadham
3. Little Hadham
Why do you use this particular surgery? (Please state)
Walking distance, convenience, can get appointment there easily, do not drive, easier for parking,
friendlier, don’t want to drive.
Are you happy with the number of clinics held at your preferred surgery? (Please state)
Yes 11
Would like more here please.
Thinking about the approach to the surgery you usually attend:
1. Are you happy with the parking arrangements?
Yes 13
2. What changes, if any, would you suggest? (Please state)
No 3
More parking.
3. Do you find access to the building easy? Please note that there is a proposed change of door
access to the Much Hadham surgery.
Yes 15 No
4. What changes, if any, would you suggest? (Please state)
Automatic doors as they are heavy to get in through.
How easy do you find it to make an appointment at your chosen surgery?
Easy 8 Moderate 5 Difficult 1 Hard 1
How do you usually make your appointment?
1. By phone 15
2. In person
Would you be interested in being able to make your appointments on line?
1. Yes 3
2. No 11
How far in advance do you feel you should be able to make an appointment and why? (Please
state) Currently it is urgent appointments on a daily basis and booking up to 4 weeks in advance.
Fine as it is.
I week
2/3 days
3 months
Would you like the facility to hold telephone consultations with a Doctor or Practice Nurse?
1. Yes 10
2. No 4
If yes, how would this facility benefit you? (Please state)
Quicker, just want a quick word sometimes, don’t take up an appointment, advise and reassurance.
Thinking of the waiting area in your preferred surgery:
Do you find the notice boards and information available useful?
1. Yes 9
2. No 5
What do you think would be useful information to have on display? (Please state)
Which dr is on duty, seasonal illness update, up-to-date practice leaflet with surgery times and
contact numbers, bank holiday opening times.
Would you like music played in this area?
1. Yes 9
2. No 5
Do you find that enough privacy is available if you wish to speak with a receptionist?
1. Yes 8
2. No 6
If No, what recommendations would you make? (Please state)
Opportunity to speak with a receptionist individually.
Would you like anti bacterial hand gel to be available in the waiting area?
1. Yes 14
2. No 0
Would you be interested in receiving a free Patient Newsletter?
1. Yes 13
2. No 2
If yes, how would you like to receive the newsletter?
1.
2.
3.
4.
5.
Via email? 7
To collect from your preferred surgery? 4
From the village shops? 4
Via the Much Hadham Health Centre web site?
If you have any views on the newsletter please write your suggestion here:
Do you have thoughts, ideas or questions etc about the Much Hadham Health Centre and its local
branches that you feel we would benefit from knowing or being made aware of?
It is possible to hear the consultations especially if using the toilet.
Collection of prescriptions is improving but often something I have ordered is missing.
A smile goes a long way and I know you are busy and rushed but we are ill and need your
understanding but thank you for all you do.
When you go to the Hunsdon surgery it would be nice to collect your tablets there like we use to.
Soundproof of consulting room in Hunsdon Village Hall, a matter for Hunsdon Village Hall
management.
What is your gender?
1. Male
5
2. Female 10
Which age group do you fall into?
0 – 15
16 – 30 31 – 45 46 – 60 3 61 – 75 7
What is your ethnicity? (Please state)
White/British/English 15
Are you disabled or a carer? (Please state)
Disabled 1 Carer 1
76 – 90 5
over 90 years