News and information from the Land Services Group
Issue 7, April 2009
In this issue:
Message from the Executive Director
It has been a busy
beginning to 2009 here
at Land Services. We
have been working
hard towards building
positive changes in
the way we do
business with our
customers.
For example, we recently implemented a
new system that allows delivery of the
Property Interest Report (previously
Section 7 Statement) for immediate email
delivery to customers. Email delivery along
with extended hours access for LSG’s
online services has been of great benefit
to our customers.
We now have 26 councils engaged to date
with our Rural Property Addressing. In a
staged rollout until 2011, approximately
55,000 occupied properties in rural South
Australia will be issued with an address
and information on roadside signage.
Land Services is still actively participating
in the National Electronic Conveyancing
System (NECS). Work on this national
model is progressing amongst the States.
The Electronic Plan Lodgement (EPL)
system has become progressively popular
and well accepted within SA’s cadastral
surveying and drafting community.
Currently 45 organisations are lodging
approximately 75% of all plans via the EPL
system that has far exceeded LSG’s initial
expectations.
To ensure that we continue to achieve
high levels of client satisfaction we have
appointed three account managers who
will work with assigned clients to maintain
positive and productive relationships.
Prior to these changes only the title
component of the PIR package could be
provided immediately and only by fax. The
Statement, SA Water, Land Tax and
Emergency Services Levy Certificates were
all provided two days later. This first stage
release sees the Statement join the title for
immediate email delivery with the
certificates still provided two days later.
Electronic delivery of
the PIR package
(Stage 1) .................. 1
Global Navigation
Satellite Systems
Network ................... 2
Introducing LSG’s
Account Managers . 3
Electronic Plan
Lodgement update . 3
LSBR Update ........... 4
We welcome your feedback, including
topics for future editions, through channels
identified in this newsletter and on our
website.
Extended hours for
LSG’s Online Services
.................................. 4
Kevin O’Callaghan
Contact Us ............... 4
Electronic delivery of the Property
Interest Report package (Stage 1)
As part of LSG’s continuing drive to
improve customer service and the
speedy provision of products, LSG
released the first stage of the entire
Property Interest Report package
(previously Section 7 Statement) for
immediate email delivery to customers
on 2nd of February.
Message from
the Executive
Director ................... 1
The next stages include the certificates
with the Statement and title electronically
so customers will eventually receive the
entire PIR package immediately.
Though this first stage is essentially about
implementing the technology for LSG to
support these longer term customer
benefits, there have already been some
positive gains for customers.
continued …
1
Did you know?
Cape Adieu, about
130km west of Ceduna,
marks the western
extend of the
exploration by the 1802
French Expedition
under Captain Nicolas
Baudin.
Electronic delivery of the Property Interest Report package (Stage 1)
General feedback has been positive
to date.
Of the nearly 5000 PIRs produced in
February the majority of emails
arrived within minutes - most within
seconds. Several customers have
commented that they also prefer the
high quality PDF file of the title over
the degraded fax image. Others
comment that they now use almost no
paper, only selecting and printing off
the few pages of the title from the
whole email attachment if necessary.
Also, as a single electronic file it
keeps everything together (the
Statement and the title) though
everyone is very keen for the
certificates to be electronically
bundled as soon as possible.
email [email protected]
or call 8226 3983.
But the biggest gain is that as an
emailed PDF customers can
immediately forward it to their
agents and other interested parties.
In fact, with just a phone call back to
their office they can have it
forwarded anywhere.
If you have any queries regarding
Property Interest Reports please
Global Navigation Satellite Systems Network
During 2009 and 2010 DTEI’s Land
Services Division - in partnership with
Geoscience Australia - is constructing
a network of Global Navigation
Satellite Systems (GNSSs) receivers
across South Australia at Andamooka,
Buckleboo, Ceduna, Lochiel, Port
Stanvac, Saltia and Yeelana.
A further seven sites are also planned
at Marla, Coober Pedy, Nullarbor,
Leigh Creek, Yunta, Waikerie and
Penola.
The receivers are part of a national
network of 100 receivers known
collectively as a Continuously
Operating Reference Station (CORS)
network.
Each CORS site will house the latest
high quality GNSS equipment capable
of using GPS (USA), GLONASS
(Russia) and Galileo (Europe) satellite
signals and will include an antenna,
receiver, communications and back
up power equipment and a digital
meteorological station.
The national network will:
•
•
Provide scientific knowledge on
the behaviour of the Australian
continental plate, in particular,
continental drift, plate tilt and
crustal deformation and uplift.
Assist in monitoring sea level
changes related to climate
change and improve atmospheric
modelling for weather forecasting.
Proposed CORS sites in South Australia
•
Support national real time
positioning services with
applications in agriculture, mining
and construction as well as
surveying, mapping and location
based services.
2
For more information contact Steve
Turner, Senior Geodetic Surveyor at
[email protected], or
8226 4573.
Introducing LSG's Account Managers
In response to the LSG Customer
Satisfaction Survey - and in line
with the State Strategic Plan
targets to improve customer
service - LSG have implemented
three new Account Manager
positions to ensure customers and
stakeholders deal with a single
point of contact.
In some cases relationships have
already been established with
Industry and Government clients. This
new initiative is an opportunity to
create new business capability and
provide valuable business and market
intelligence.
The aim of LSG’s Account Managers
is to improve customer service and
build strategic relationships and trust
with a special emphasis on process
improvement, online enablement,
service levels and performance
reports.
•
of customer market
segments, business
drivers, service needs and
directions
develop a consistent,
simplified and streamlined
way of interacting with
customers
Account Managers can be
contacted on:
Irene Doyle
8226 3667
0427 015767
[email protected]
Sue Duff
8226 9384
0402 894748
[email protected]
Cherie Summers
8204 9410
0427 015755
[email protected]
Some of the key responsibilities of our
Account Managers include:
•
act as a conduit between our
business and Land Services
Group customers
•
represent LSG on client
facing committees
•
analyse customer strategic
plans to align/ influence LSG
strategic plan objectives
•
develop detailed knowledge
EPL Update
The Land Services Group (LSG)
Electronic Plan Lodgment (EPL)
system was officially launched
on 7th August 2008 and has
been well accepted within SA’s
cadastral surveying and drafting
community.
Currently 45 organisations are
lodging approximately 75% of all
plans via the EPL system - far
exceeding LSG’s initial
expectations.
Recently the EPL service hours
were expanded allowing clients to
access the system generally until
8pm, 7 days a week. This
enhancement has received a very
favorable response from clients.
Congratulations to the Land
Services Business Reform (LSBR)
project team on the successful
development of EPL. It is the first
time in SA external clients have
been able to directly access core
Land Information Systems to
prepare documents and plans for
lodgment and directly update
those systems. Plan lodgments
are noted on titles in real time and
PIERS images are updated within
a few minutes of plans being
lodged, approved or deposited.
Lodging organizations and
nominated 3rd parties receive email notification of these
milestones as they happen.
LSG has recently approved the
development of additional
enhancements to the EPL system,
taking into account the feedback
from both internal and external
users. These enhancements will
allow a wider variety of plans to be
lodged via EPL with the aim of
eventually enabling 100% of plans
to be lodged this way.
EPL is another example of where
LSG is working with our customers
to improve the quality of our
services.
Sue Duff, Cherie Summers and Irene Doyle
3
LSBR Update
Since the Land Services Business
Reform (LSBR) Program was initiated in
2008, the program has steadily gained
momentum and is now progressing a
number of projects.
Land Administration Electronic
Replacement (LASER) Project
The LASER Project is undertaking an
extensive review of each Australian
State and Territory and gathering
information on land administration
systems that best meet the
requirements of the conveyancing
industry and the community.
The review has included discussions
with other jurisdictions that have
conducted ICT system replacement
ventures.
From here the LASER team will be
evaluating the best strategy for the
replacement of LSG systems including
an approach to integrating a new
system into the existing ICT
environment.
•
Stakeholders from other Government
Departments and Industry are being
engaged to ensure their current and
future data requirements are
addressed.
Decisions will need to be made in this
time regarding the ICT systems to be
employed by the national entity.
National Electronic Conveyancing
System (NECS) Project
Through 2008 the Council of
Australian Governments (COAG)
became involved in the National
Electronic Conveyancing initiative
as part of broader strategies to
support a National Seamless
Economy.
COAG has announced the following
timeframes for NECS implementation:
•
the forming of a new legal entity
Extended hours for LSG's Online Services
Communications Officer
(08) 8226 3879, or email:
[email protected]
The SA NECS Project Team has
continued its work on two important
fronts:
•
collaboration with the other states
and territories to develop nationally
agreed business practice principles,
business requirements and the
NECS legal framework
•
discussions with local industry
bodies to outline developments and
gather feedback on the National
Electronic Conveyancing Office
(NECO) papers recently distributed
to industry representatives.
If you would like further information,
please contact
[email protected]
LSG’s online services are now
available for extended hours most
days of the week.
Services will be available from 8am to
8pm each business day and most
weekends.
Online Services include:
•
PropertyAssist (PA)
•
Plan Index Enquiry Retrieval
System (PIERS)
•
Electronic Plan Lodgement (EPL)
•
Property Location Browser (PLB)
•
Survey Database
•
Property Valuation Listing
•
Placenames Online
However, services may not be
available after 6pm on Mondays and
Wednesdays or for brief periods on
weekends due to system and data
update requirements.
LSG’s online services are accessible via
the LSG website at:
http://www.landservices.sa.gov.au/1Onli
ne_Services/0default.asp
We look forward to receiving your
feedback so please send your
comments to:
for an e-conveyancing system by
mid 2010
commencement of a new econveyancing system by the end of
2011.
LSG In Brief is available on our
website.
If you would like to receive notification
via email when future editions of
LSG In Brief are published or to view previous
editions, please complete our online
subscription form at:
www.landservices.sa.gov.au
LSG staff will be available during
normal business hours (9am – 5pm,
Monday to Friday) to assist with your
enquiries. Please contact us via email
at [email protected].
If you require any further information
please contact the Customer Service
Branch on 8204 9015.
For further information:
General enquiries: (08) 8226 3983
Country callers (toll free): 1800 648 176
Valuation enquiries: 1300 653 346
PropertyAssist Help Desk: (08) 8204 9015
Country callers (local call cost): 1300 855 695
101 Grenfell Street, Adelaide
South Australia 5000
GPO Box 1354, Adelaide SA 5001