Wear
In 2016 we are
investing approximately
Northern Gas Networks (NGN) owns and maintains the vast
underground pipe network that covers most of Yorkshire, the
North East and northern Cumbria.
Providing a safe and reliable supply of gas to our 2.7
million customers 24 hours a day, 365 days a year is our
over-riding priority and we invest heavily in our gas network.
But we also believe in getting actively involved in local
communities and supporting the most vulnerable members
of society.
£24
million
in Wear
Our region is divided into nine areas or ‘hubs’ comprising
of emergency engineers, construction managers, design
managers, site managers and customer care staff.
We’re replacing around
14.5km
North Tyne
of ageing metal gas
mains in Wear with
modern plastic pipes
(January-March 2016)
Wear
Cumbria
Ian Waddle
Regional Manager for North
[email protected]
Tees
North Riding
Bradford
Leeds
Pennines
East Riding
South Shields
Gateshead
Wear
Durham
Sunderland
Our localised model
is helping us to tailor
our services to the needs
of our customers and local
communities and improve
the way that jobs are
planned and delivered.
By working smartly we can
deliver fantastic customer
service and save time
and costs.
Wear
The Wear area spans from Gateshead in the
north to Peterlee in the south and covers the
towns and cities of Sunderland, Gateshead,
Durham and South Shields. The area has a
population of approximately 466,754 and serves
around 390,327 homes and businesses.
Wear covers an area of 2,000km2 and includes
our customer contact centre in Sunderland and
depot in Hendon.
£700,000 will be invested in Hebburn’s
gas network
We’re replacing 3.4km of ageing metal gas main
in Lyon Street, Hebburn town centre to prevent
recurring leaks.
Modernising our network
We’ll be saying goodbye to our gas holder in
Ayres Quay in 2016. The giant structure is a
legacy from a different time – it is no longer in
use and is costly to maintain. We’ll be recycling
as many materials as possible and reinstating
the site following the demolition.
We create work for over 500 colleagues in
the Wear area including one small, locally
run engineering firm employing around
40 engineers who deliver our gas mains
replacement programme.
Meet the team
John
Richardson
Customer Operations
Area Manager
[email protected]
George
Howey
Construction Services
Area Manager
[email protected]
Graeme
Atkin
Connections Network
Officer
[email protected]
Laura
McKernan
Stakeholder
Manager
[email protected]
Did you know?
Get in touch
Our Customer Care Team, based at
Doxford Park in Sunderland were
crowned ‘Best of British Dream Team’ at
the North East Contact Centre Awards
in November 2015, beating off stiff
competition from companies including
Barclay’s Bank, Tesco Bank and AXA.
Jade
Dunn
Customer Care
Officer
[email protected]
Customer Care Team CALL: 0800 040 7766 Smell gas or suspect Carbon Monoxide? CALL: 0800 111 999