Feature Profile 76413
Using Hoteling on Polycom® Phones
Do your employees use shared phones and workspaces? If so, you can save valuable office space and
money by using Hoteling on your Polycom® phones. The Hoteling feature enables users to use any
available shared phone by logging in to a guest profile. After logging in, users have access to their own
guest profile and settings on the shared phone.
This feature profile applies to Polycom® SoundPoint® IP 450, 550, 560, 650, and 670 desktop phones
configured with the BroadSoft BroadWorks R17 platform and running UC Software 4.0.2 and later.
The Hoteling enhancement is independent of the feature synchronized Premium Automatic Call
Distribution (ACD) feature, meaning users can use Hoteling whether the Premium ACD feature is
enabled or disabled.
Web Info: Understanding How To Use the ACD Feature With Hoteling
To understand how to use the ACD feature, see Feature Profile 57216: Using Feature Synchronized
Automatic Call Distribution.
To understand how to use Hoteling with the ACD feature, see Feature Profile 76179: Using
Premium Automatic Call Distribution for Call Centers.
Hoteling allows users to log in to a guest profile on a shared phone. Once users have logged in to their
guest profile, the shared phone acts exactly like their own phone—all their network features, phone
number(s), and dial plan capabilities are available on the shared phone.
See the following table for a summary of phone models compatible with Hoteling, dependencies, and
available documentation.
Table 1: BroadSoft Hoteling Feature at a Glance
Released:
March 2012
Dependencies:
BroadSoft BroadWorks
R17
Applies to models:
SoundPoint IP 450, 550,
560, 650, 670
Security issues:
Users will need login
credentials
Applicable UC Software
version(s):
UC Software 4.0.2 and
later
Limitations:
Only works for private
lines
Main business size:
Enterprise
Maintenance:
One-time setup
April 2012 | 1725-47141-001 RevA
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Feature Profile 76413
Using Hoteling on Polycom® Phones
Primary users:
Call centers
Available documentation:
Polycom UC Software
4.0.1 Administrators’
Guide
Required Licenses :
None
Required Resources :
XML editor;
administrator access to
BroadWorks platform
Enabling Hoteling
To use Hoteling, you will need to first enable Hoteling on the BroadWorks platform by creating a host
profile and a guest profile, and then enable Hoteling on a phone using the features.cfg template
configuration file included in your UC Software.
Note: Use Hoteling on a Private Line, Not a Shared Line
You can use Hoteling on only a private line, not on a shared line.
Enabling Hoteling on the BroadWorks Platform
This section shows you how to enable Hoteling on the BroadWorks platform. To enable Hoteling on the
BroadWorks platform, you will need to configure a host profile and a guest profile.
The host profile is your shared phone’s default configuration. Your shared phone uses the host profile in
its logged out state. You can assign users permission to log in to certain phones via Broadsoft
Broadworks.
You can assign guest profiles to users who require hot desking functionality. If a user has permission to
use a shared phone, then they may use their own credentials to log in, and the shared phone will
temporarily display the user’s guest profile until they log out.
While displaying a user’s guest profile, the shared phone’s line indicator will show the user’s own phone
number, and the user can receive any calls made to their own number on the shared phone.
To configure a host profile:
1 Navigate to a user’s profile.
2 Assign the Hoteling Host service to the user.
3 Navigate to the Call Control menu and enable the user as a Hoteling Host.
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Feature Profile 76413
Using Hoteling on Polycom® Phones
To configure a guest profile:
1 Navigate to a user’s profile.
2 Assign the Hoteling Guest service to the user.
3 Navigate to the Call Control menu and enable the user as a Hoteling Guest.
When this user logs in to their guest profile on a shared phone, their own ID will display on the
phone’s user interface.
Note: Configuring Duration of Guest Profile Login
You can configure the duration of a guest profile login—the maximum time after which the
BroadWorks platform automatically logs the user out of the guest profile.
Enabling Hoteling on Phones
After setting up Hoteling on the BroadWorks platform, you can enable Hoteling on your phones by
editing the configuration parameters in the table shown next. You can locate these parameters in the
features.cfg template configuration file included in your UC Software. For more information, see the
Polycom UC Software 4.0.1 Administrators’ Guide.
Table 2: Configuration Parameters for the Hoteling Enhancement
Configuration Parameter
Permitted Values
Default Value
Description
feature.hoteling.enabled
0 or 1
0
If 0, Hoteling is disabled.
If 1, Hoteling is enabled.
hoteling.reg
1 to 34
1
If ACD is disabled, the phone will
use this line registration index for
Hoteling.
If ACD is enabled, this value must
be the same as the ACD line
registration index.
Web Info: Enabling Feature Synchronized ACD
To learn more about enabling and disabling feature synchronized ACD, see Feature Profile 57216:
Using Feature Synchronized Automatic Call Distribution.
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Feature Profile 76413
Using Hoteling on Polycom® Phones
To enable Hoteling:
1 Open the features.cfg template configuration file.
2 Locate the parameter feature.hoteling.enabled and set its value to 1.
3 Locate the parameter hoteling.reg and set its value to the line registration you will use for
Hoteling.
You’ve successfully enabled the Hoteling feature on your phone.
Admin Tip: Using Hoteling Without ACD
If you want to use Hoteling without ACD, but ACD has been previously enabled, you can disable
ACD by setting the parameter voIpProt.SIP.acd.signalingMethod to 0.
Using Hoteling on Phones
Once you enable the Hoteling enhancement on a phone, you can share the phone between different
users, who can log in to and out of guest profiles on the phone. This section shows you how to log in to a
guest profile on a shared phone when Hoteling is enabled.
To log in to a shared phone:
1 Press the GuestIn soft key, shown next.
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Feature Profile 76413
Using Hoteling on Polycom® Phones
The Sign In screen displays, shown next.
2 Enter your user ID and password, and press the Ok soft key.
The phone will verify your login credentials with the BroadWorks platform. After successful
verification, the phone will display your guest profile, shown next.
Note: If You See the Invalid Credentials Message
If you receive the Invalid login credentials error message, try re-entering your login credentials. By
default, you can re-enter your login credentials up to five times, after which your account will be
locked. If you lock your account, contact your BroadWorks administrator.
To log out of a shared phone:
• Press the GuestOut soft key, shown above.
Your phone will display the host profile.
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Feature Profile 76413
Using Hoteling on Polycom® Phones
Hoteling provides your organization with a simple way to support a hot desking environment, and allows
multiple users to share one phone. This feature profile has shown you how to set up and enable
Hoteling on Polycom phones.
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Feature Profile 76413
Using Hoteling on Polycom® Phones
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