energynow Vol. 3 No. 5 A publication for and about employees of NextEra Energy, Inc., companies Inside This Issue 2 Leadership Perspective: FPL quarterly business update 3 Leadership Perspective: Energy Resources quarterly business update 4 Irene White, FPL director of Employee & Customer Support for Distribution, explains the company’s simulated system response to an audience of local emergency operations officials and media representatives during the May Hurricane Gale drill. Mock Hurricanes Gale and Hunter test FPL’s readiness For the first time ever, Florida Power & Light is testing its storm readiness not once, but twice in one season, with two mock hurricanes – Gale and Hunter. The company’s long-term plan to deliver reliable electric service includes the following activities in 2011: “We have been fortunate not to have had a significant hurricane impact on our system since Wilma in 2005,” said FPL President and CEO Armando Olivera. “But it only takes one storm to change everything, and we must be ready to respond.” »» Clearing tree limbs and branches from approximately 12,000 miles of power lines. In May, thousands of employees across FPL’s service territory exercised their storm processes as mock Hurricane Gale made landfall as a Category 3 in Miami-Dade County. Local emergency operations officials, media and others visited FPL’s Physical Distribution Center (PDC) in Riviera Beach, Fla., to observe employees as they simulated a system response. Nationally recognized for its storm restoration expertise, FPL prepares year-round for hurricane season, conducting extensive training so employees can respond safely and as quickly as possible if a storm threatens its service territory. This year, FPL is further strengthening its storm response with the addition of a Category 5-rated Area Command Center, located adjacent to the company’s PDC. Coinciding with the opening of the center in July, the company will hold a second storm drill. Drill exercises in response to mock Hurricane Hunter will help to ensure the Area Command Center is even more robust than the legacy General Office Command Center and that all logistics related to the new space are working seamlessly. As part of other hurricane preparations, FPL has strengthened the electrical infrastructure serving every major hospital and acute care facility in its service territory to better withstand severe weather. In 2010, FPL invested more than $100 million in distribution system reliability programs and more than $45 million to strengthen the distribution system infrastructure. Vol. 3 No. 5 | May 2011 »» Inspecting approximately 140,000 poles and completing the remaining first cycle of inspections on transmission structures. »» Upgrading thousands of wood poles and transmission structures to concrete or steel. »» Inspecting power lines and equipment with advanced infrared technology. With long-range forecasts predicting another active hurricane season, the overriding message from leadership is one of preparedness. “While we have taken important steps to strengthen and improve the performance of our infrastructure during storms, no utility can ever be immune from the forces that nature periodically throws our way,” said Armando. “We must do everything we can to be ready – our customers are counting on us.” Visit the redesigned Diversity site at eWeb/diversity / New Code of Business Conduct & Ethics training / Juno Beach campus earns gold LEED status 5 ‘Make the Time’ to create a healthier you / Employee Feature: Channing Rollo – achieving a mind-body balance anywhere 6 Employee Feature: Rex Filstrup – full-time engineer, part-time hockey player / Recognizing ZERO Today! Rewards / Bellingham plant earns top OSHA safety honor 7 Making a science of reliability / What customers think of FPL’s smart grid / Runners take part in a relay to remember across Florida 8 The Big Picture: Quality & Safety Expo demos ‘dummy’ driving ENERGY now 1 Leadership Perspective: Florida Power & Light quarterly business update NextEra Energy, Inc., released its first-quarter 2011 earnings report in April, and at FPL, we delivered strong results. Earnings per share were 49 cents in the quarter, compared with 47 cents last year. These gains are largely driven by investments we are making in Florida’s electrical infrastructure, which provide important benefits for our customers. The key drivers of growth in the quarter were our investments in clean, efficient power generation. We’ve invested roughly $400 million in the Martin Next Generation Clean Energy Center, and we are investing approximately $900 million in West County Energy Center Unit 3, and more than $2 billion on extended power uprates at our Florida nuclear plants. The shareholders who are helping to fund these projects are earning an allowed return on their investment, which is causing our earnings to grow. Armando Olivera President & CEO Florida Power & Light Company “In the end, the goal of FPL’s investments and the goal of sound utility regulation are the same: to produce win-win scenarios that provide FPL’s customers with affordable and reliable service, and shareholders with fair and reasonable returns. FPL is upholding its end of the bargain. As you know, we have the lowest residential customer bill of all 55 utilities in Florida. Our customers save approximately $33 a month, or nearly $400 a year, compared to the average for the state. And our record is just as strong for our commercial customers — small businesses save nearly $3,400 a year, and medium-sized businesses save $73,500 a year. We also provide our customers with 99.98 percent service reliability and the secondfastest restoration times of any utility in the nation.” 2 ENERGY now Going forward, we plan to make significant additional investments in Florida’s electrical system, including approximately $2.4 billion to modernize the Cape Canaveral and Riviera Beach power plants. The Florida Public Service Commission (PSC) has already approved the need for these modernized plants, which are expected to come online in 2013 and 2014, respectively. Once they are complete, the PSC will need to approve adding them to our rate base. Delivering excellent value for customers and strong earnings are not mutually exclusive. To the contrary, it is precisely by investing in projects that generate benefits for customers that our shareholders have an opportunity to earn a return on their money. In the end, the goal of FPL’s investments and the goal of sound utility regulation are the same: to produce win-win scenarios that provide FPL’s customers with affordable and reliable service, and shareholders with fair and reasonable returns. investor in Florida, pumping $2.5 billion into the state’s economy. We also were the state’s single largest taxpayer at more than $1 billion, and the 20th largest company with more than 11,000 employees. When FPL announces earnings and you get questions from your friends and family, I hope you will remember that if we are earning money, it is because we are making significant investments in Florida’s electrical infrastructure – investments that are growing Florida’s economy and helping us to deliver world-class service to our customers. That is something every one of us can be proud of. We had a great quarter and our employees as a group performed very well, and I want to take this time to say thank you. Let’s continue to execute well on the promise we make our customers every day: to provide good, safe, reliable service. In closing, I want to recognize each one of our employees who helped in the recent restoration effort in Alabama following the severe storms that hit that region. It makes me very proud to work with a team of people who stand ready to respond – safely and quickly. Events like these are a reminder that in this industry we are at the whim of the weather, and in a very short period of time, everything can change and we must be ready to respond. As we begin the 2011 storm season, I thank you for your commitment to being prepared so we can continue to serve our customers with excellence no matter what Mother Nature brings our way. Sincerely, FPL is upholding its end of the bargain. As you know, we have the lowest residential customer bill of all 55 utilities in Florida. Our customers save approximately $33 a month, or nearly $400 a year, compared to the average for the state. And our record is just as strong for our commercial customers — small businesses save nearly $3,400 a year, and medium-sized businesses save $73,500 a year. We also provide our customers with 99.98 percent service reliability and the secondfastest restoration times of any utility in the nation. And while it is not an explicit goal of utility regulation, FPL’s investments also help generate significant benefits for the state. In 2010, NextEra Energy was the single largest Vol. 3 No. 5 | May 2011 Leadership Perspective: Energy Resources quarterly business update solar thermal arrays that will use molten-salt storage to extend the hours they are able to generate electricity. The line of credit limits our financial exposure associated with potential future changes in the Spanish renewable tariff to an amount significantly less than the capital cost of the projects. This was a significant effort, and I want to congratulate NextEra Energy Treasurer Paul Cutler, his team and many others for getting this done. I am also very encouraged by the renewable portfolio standard (RPS) recently enacted into law in California. The law requires loadserving entities to obtain 33 percent of their power from renewable sources by 2020. With this move, California has made itself one of the most attractive renewable energy markets in the nation, and we look forward to doing additional wind and solar business in the state. F. Mitchell Davidson President & CEO NextEra Energy Resources NextEra Energy, Inc., reported first quarter 2011 earnings results in April. Overall, the corporation delivered solid results. NextEra Energy’s adjusted earnings per share results were flat compared to the prior-year quarter, but the results were in line with our expectations. Given the current business environment with weak natural gas and power prices, it is noteworthy that we performed as well as we did. At Energy Resources, our first quarter was a mixed bag. On the positive side, our existing assets performed extremely well, and we generated nearly 1 million additional megawatt-hours from our wind fleet than we did in the prior-year’s comparable quarter. On the negative side, low power prices continued to impact our merchant assets, and our full requirements’ business experienced more customer migration than expected. Energy Resources’ adjusted earnings per share decreased compared to the prior-year quarter. On an adjusted basis, we reported first quarter 2011 earnings of $189 million, or $0.46 per share, compared to $196 million, or $0.47 per share in the prior-year quarter. (For a complete review of the corporation’s results, including financial statements, for the first quarter of 2011, please go to www.NextEraEnergy.com and click on News.) We continue to make progress expanding our wind and solar businesses. On the solar front, we were successful in securing financing for our Spain Solar Project, twin 49.9-megawatt Vol. 3 No. 5 | May 2011 On the wind development front, we have signed long-term power purchase agreements (PPAs) on 400 megawatts of projects so far in 2011. That brings the total number of wind PPAs to 1,638 megawatts since the beginning of last year. A little more than 950 megawatts of these PPAs are for projects we expect to commission in 2011 and 2012. As you know, a key ingredient of our strategy is to build projects with long-term PPAs associated with them, and we are doing a very good job in this area. I believe we will be able to add 1,400 to 2,000 megawatts of wind before the end of 2012. However, we have a little less clarity than in prior years as to the amount we may add this year, primarily as a result of some timing issues associated with permitting. So, although I feel fairly confident on the build over the next couple of years, meeting the bottom end of our previous 700 to 1,000 megawatts range in 2011 will be a challenge. sell certain existing assets. Currently, we are exploring the potential sale of five natural gas-fired assets in our fleet, including Blythe, a 507-megawatt plant in California; RISEP, a 550-megawatt plant in Rhode Island; Doswell, a 708-megawatt plant in Virginia; Cherokee, a 98-megawatt plant in South Carolina; and Calhoun, a 668-megawatt plant in Alabama. Although an outright sale or other transaction may not occur, for various reasons, we believe these assets may possess a higher value to another owner. However, no decisions have been made regarding whether to move forward with the sale. In closing, I want to mention the tragic situation in Japan brought about by one of the worst earthquakes and tsunamis in modern history, including extensive damage to the Fukushima-Daiichi nuclear plant. These terrible events brought a heightened level of attention to all nuclear plants, both in the United States and across the globe. We continue to watch the events in Japan very closely. There is still much we do not know about the events at the Fukushima plant, and it will undoubtedly take much more time for a full analysis to be completed. With regard to Energy Resources’ nuclear fleet, all of our plants are located outside areas deemed “high hazard” for seismic activity. Simply put, the drivers for a Japanese-style nuclear event are highly unlikely anywhere in Energy Resources’ service territory. Please keep the citizens of Japan in your thoughts as they slowly recover from these tragic events. Thank you for all of your hard work and dedication. Please continue to stay focused and work safely. As I mentioned at the beginning of this letter, the current business environment is still very challenging due to continued weakness in power and natural gas prices. However, we continue to be very well-hedged. For 2011, 96 percent of our gross margin is protected from swings in commodity prices, and for 2012, the figure is already 91 percent. I also want to comment briefly on asset acquisitions. We are as interested in acquiring contracted clean generation projects as we are in building them ourselves, as long as the returns are attractive. In addition to acquiring assets, we will continuously look at our entire portfolio of existing assets to make sure that we are optimizing the value of those assets. In some circumstances, it may mean that we could ENERGY now 3 Visit the redesigned Diversity site at eWeb/diversity One of our core values at NextEra Energy, Inc., is treating people with respect. We embrace our moral obligation to show respect for all individuals by supporting a diverse and inclusive work environment. Employees can now easily access information about diversity and inclusion on the newly redesigned Diversity website at eWeb/diversity. The new site includes more interactive features and links to online diversity training. Employees also can submit questions to Arlene Shackelford, manager of EEO, Diversity & Inclusion, via a new online feature, “Ask Arlene.” “We are excited about the new interactive features,” said Arlene. “It’s much more user-friendly, and now employees can actively participate in the diversity and inclusion experience online. We hope that employees will use the site to learn more about our commitment to promoting teamwork, communication and employee development.” New Code of Business Conduct & Ethics training New initiatives being led by Maria Fogarty, senior vice president of Internal Audit and Compliance, will enable employees to more easily practice one of the company’s core values – doing the right thing. Maria shares with Energy Now the latest training for employees on the company’s Code of Business Conduct & Ethics. Q. NextEra Energy, Inc., has received recognition for the past five years for outstanding commitment to ethical and corporate social responsibility. What are we doing to maintain and further our ethical and social-responsibility leadership? integrity by reinforcing the Code in everything we do, we will further our ethical and corporate social responsibility leadership in the future. For the first time ever, the Compliance & Responsibility Organization is rolling out to all nonbargaining employees online training for the Code of Business Conduct & Ethics. Training almost 11,000 employees is a huge undertaking, which shows NextEra Energy’s commitment to ethical and corporate social responsibility. Every employee should live by NextEra Energy’s Code of Business Conduct & Ethics. Since the Code addresses a wide range of business, legal and ethical matters, operating by the Code in our everyday job ensures that “We Do the Right Thing.” Of course, the Code cannot anticipate every issue that may arise. In many situations, judgment and common sense must guide employees. That said, if something appears unethical or improper, you should first consult your supervisor and follow our company’s reporting process. It is the responsibility of every employee to report any actual or suspected violation of a law or regulation, any actual or suspected fraud, and any other violation or suspected violation of the Code. It is vital that every employee operates by the Code when conducting business. To ensure that every employee complies with NextEra Energy’s Code, employees must first read and understand it. Providing each employee the time to take the mandatory interactive Code of Business Conduct & Ethics training ensures that everyone has had the opportunity to read the Code. The interactive activities and scenarios within the training help translate the Code into real-world situations. If every employee acts in accordance with the highest standards of personal and professional Q. One of our corporate values is ‘We Do the Right Thing.’ What should employees know and do to ensure that they live this value in their everyday job? Employees can access the Code online at eWeb/code. Visit the new site at eWeb/diversity. Juno Beach campus earns gold LEED status Every little bit counts when you’re going for the gold, even the kind of car you drive. NextEra Energy, Inc.’s Juno Beach, Fla., campus recently earned the prestigious Gold-level Leadership in Energy and Environmental Design (LEED) certification for Existing Buildings, thanks in part to the green methods that some employees use to get to work. Approximately 400 employees who took part in a companywide transportation survey, as part of the certification process, indicated they biked, walked, carpooled or drove fuel-efficient vehicles frequently enough to add four points to the company’s score. “Employee participation was critical to getting us over the threshold for points,” said Jim Nuffield, alliance director for CB Richard Ellis, the facility management company for the Juno Beach campus. LEED is the nationally accepted benchmark for the design, construction and operation of high-performance “green” buildings. Sixty points are needed to achieve gold, and NextEra Energy earned a total of 64 points. Corporate Real Estate, which managed the improvements, reported that the Juno Beach campus has seen a reduction in energy and water consumption resulting from the changes. 4 ENERGY now (l-r) Robert McGrath, executive vice president of Engineering, Construction and Corporate Services, NextEra Energy; Jim Nuffield, alliance director for CB Richard Ellis; Terry Hicks, FPL vice president of Corporate Real Estate; Lew Hay, chairman and CEO, NextEra Energy; Missy Strauss, vice president, LEED AP and Palm Beach representative, United States Green Building Council; Armando Olivera, president and CEO of Florida Power & Light; and Jerry Cook, FPL director of Corporate Operations. Key areas of the process included: »» Installing heating, ventilation and air-conditioning improvements and lighting upgrades; »» Converting to the use of environmentally positive materials, including chemicals, paper and carpeting; »» Implementing programs that result in the recycling of 240 tons of paper a year, the equivalent of saving 4,080 mature trees annually; and »» Enabling the company’s rooftop-based, solar technology research to double as an energy source that heats all the kitchen water needs. Vol. 3 No. 5 | May 2011 Employee Feature: Channing Rollo – achieving a mind-body balance anywhere From work to play, Channing Rollo has incorporated yoga into almost every area of her life. Energy Now talked with Channing, a lead communication specialist in FPL’s Marketing & Communication business unit, about why and how yoga became a lifestyle. Q: Which forms of yoga do you practice and why? My favorite is vinyasa, described as “movement with breath.” Many people think of yoga as a way to relax or stretch, but vinyasa yoga is a demanding practice that builds muscle, cardiovascular fitness and body awareness. Q: How long have you been practicing and what aspects keep you an avid yogi? I tried yoga approximately two years ago and fell in love – it brings the perfect combination of physical demand and mental peace. It makes me feel positive, energized, stable, strong and calm. NextEra Energy, Inc., Vice Chairman and Chief of Staff Moray Dewhurst and NextEra Energy, Inc., Chairman and CEO Lew Hay hold walking meetings at the Juno Beach, Fla., campus. ‘Make the Time’ to create a healthier you For many people, making the time to exercise is a fleeting idea or a daunting task, as they struggle to manage personal and work responsibilities. Yet, two of the busiest people at NextEra Energy – Chairman and CEO Lew Hay and Vice Chairman and Chief of Staff Moray Dewhurst – are able to make the time by holding walking meetings. “The first walk was a casual invitation from Lew, and then it grew into a semi-regular thing,” said Moray of the brisk walks they take around the Juno Beach, Fla., campus. “This is not real aggressive exercise, but doing something, moving around, stirring the blood, clearly makes you feel better.” This year, as the company celebrates 20 years of providing one of the industry’s best health and well-being programs, leaders also encourage you and your family to Make the Time – to be more active and understand the importance of maintaining or improving your health. “Many people don’t realize that minor increases in their activity levels and moderate changes to their eating habits can have a significant impact,” said Andy Scibelli, manager of Employee Health & Well-Being. In addition to the mind-body balance, I was surprised to experience the additional benefit of enhanced back health. I have scoliosis, an abnormal curvature of the spine, so my back often felt tight and uncomfortable. Those symptoms vanished when I started practicing yoga. Q: How does yoga assist you with handling workplace demands? As a member of FPL’s Marketing & Communication business unit, I’m responsible for informing customers about service reliability, storm preparedness, safety, smart grid and clean generation. I serve three business units and also support emergency communications. That adds up to a lot of competing priorities, which create stress. The mental practice of yoga helps me maintain perspective and calm, and my physical yoga practice helps me release workplace tension. Q: Where are some of the unique places you’ve practiced? I’ve done handstands on the top of mountains, arm balances on rocks in the middle of rushing rivers, and sometimes, I sneak a few poses in my cube when no one is watching. For more information about yoga and other mind-body resources, visit My HR Direct, and click Health & Well-Being in the navigation bar. Channing Rollo, a lead communication specialist in FPL’s Marketing & Communication business unit, incorporates yoga into almost every area of her life, including her work environment. “One of the steps we can take to help keep health care costs down is to ensure we are maintaining healthy lifestyles by taking advantage of preventive health screenings*,” said Melissa Miller, director of Employee Benefits & Services. “We will be raising the bar by making health incentives even more meaningful in 2012. We will reward employees and spouses who keep their blood pressure, cholesterol and body mass index within suggested ranges.” Employees can visit a new website, eWeb/MaketheTime, to learn more about how to incorporate more exercise into their daily routines. The site also features videos of how other leaders, such as Executive Vice President of Human Resources Shaun Francis and Senior Vice President of Internal Audit and Compliance Maria Fogarty, make the time. “I think everyone can make the time to do a little bit of exercise every day,” said Moray. Find a form of exercise that fits into your life. Look for Make the Time communications providing ideas and resources to get moving toward better health or go to eWeb/MaketheTime. *Does not apply to Florida Power & Light bargaining employees, NextEra Energy Duane Arnold 204 bargaining employees and Maine bargaining employees. Does not apply to NextEra Energy Seabrook bargaining employees and NextEra Energy Point Beach White Book employees enrolled in the POS medical plan in 2011. Vol. 3 No. 5 | May 2011 ENERGY now 5 Employee Feature: Rex Filstrup – full-time engineer, part-time hockey player When it comes to having a passion for a sport, there is no skating around the issue with Rex Filstrup. Rex, a software engineer, picked up his first ice hockey stick some 50 years ago, and today, he still hurls the puck across the rink at speeds approaching 90 miles per hour. “Growing up, I lived by a lake in Minnesota, so ice skating was a natural fit,” said Rex. “Then, when I was about 13 years old, I saw my first ice hockey game. I liked the speed and action, and I thought, ‘This is what I want to do.’ I tried out for the high school team, and my coach also got me involved in a local community team.” Rex currently skates with the Minnesota Old Timers, an amateur ice hockey team that plays in tournaments across the country. “We won the USA Hockey Over 60 National Hockey Tournament in 2007 and 2008,” said Rex, who plays the center position, responsible for setting up the plays. Rex has demonstrated the same staying power in the wind energy business. For almost 20 years, he has worked as a lead solar and wind advisor for Minnesota-based WindLogics, a subsidiary of Energy Resources that provides renewable energy consulting services. He develops the computer software systems that run the wind models and manages the data for that modeling. Recognizing ZERO Today! Rewards “Recognizing ZERO Today!” is NextEra Energy, Inc.’s rewards program highlighting injury-free locations and employees. Locations that reached a ZERO Today! milestone in March: One-Year Award Two-Year Award Distribution Transmission & Substation Flagler Daytona Substations Power Generation – Thermal & Hydro SEGS – Kramer Junction Gold Award Power Generation – Florida Silver-Level Award Customer Service North Fla., Meter Reading – 4 years Power Generation – Wind Diablo – 3 years Transmission & Substation Palm Beach/Delray Substations – 6 years Lauderdale – 6 years Transmission & Substation Martin Plant Substations – 12 years One- and two-year recognition is awarded solely on time regardless of the number of employees at the location. Silver-, gold- and platinum-level recognition is awarded based on the number of employees at the location as compared to the number of months or years worked injury-free. For example, a location with more than 150 employees would be awarded a goldlevel award for working one year injury-free, while a smaller location with between 51 and 150 employees would work three years to achieve the same award. “My job provides interesting challenges, such as being able to anticipate technical issues and being able to solve them,” said Rex. Relating work to sport, in both situations, Rex must operate as part of a well-orchestrated team, foresee opportunities and obstacles before they arise, and protect himself and his teammates against competitive threats. Both arenas also demand consistency and dedication to excellence, which, for Rex, is no problem. “I’ll keep playing as long as I can keep moving,” he said. WindLogics software engineer Rex Filstrup brings his best game to amateur hockey in Minnesota and the wind energy business, where he works with Energy Resources as a lead solar and wind advisor. The team at Energy Resources’ Bellingham Energy Center in Bellingham, Mass., celebrate earning OSHA’s VPP Star status for exemplary safety standards. Bellingham plant earns top OSHA safety honor Energy Resources’ Bellingham Energy Center in Bellingham, Mass., recently celebrated the plant team’s achievement of earning VPP Star Status, the Occupational Safety and Health Administration’s (OSHA) top safety honor. The site team was joined by Tony Rodriguez, executive vice president for NextEra Energy, Inc.’s Power Generation Division; Craig Arcari, vice president of Engineering and Construction; and OSHA representatives and family members. “The Bellingham team has achieved a great accomplishment by earning OSHA’s recognition as a VPP Star facility,” said General Manager Jim White. “This recognition could only be achieved through strong teamwork and everyone’s commitment to a safe work environment.” The VPP Star Status is reserved for an exceptional group of worksites that implement exemplary safety and health programs and have achieved injury and illness rates below the national average for their respective industries. 6 ENERGY now Vol. 3 No. 5 | May 2011 Runners take part in a relay to remember across Florida About 20 employees from Florida Power & Light and Energy Resources ran a unique race during a 180-mile ‘Sunset to Sunrise’ Relay in Florida and gained unforgettable memories. The two teams, Endless Energy and Endless Energy Six Pack, completed the 36-leg relay in 31 hours (10:33 minutes per mile) and 23 hours (7:42 minutes per mile), respectively. The run required more than a little bit of nerve. The Reliability Assurance Lab’s Component Manager, John Fischer, prepares to load a new LED streetlight into the corrosion chamber to determine whether it will withstand Florida’s salt-rich coastal air. Making a science of reliability Florida is a paradise to most, but its sun and surf are torture for FPL’s field equipment. Its wonderful oceanfront views come with corrosive salt wind. Its gorgeous sunshine means harsh ultraviolet rays, and lush tropical climate fosters abundant vegetation – all of which can have an adverse effect on electrical equipment. At Transmission’s Reliability Assurance Center in Riviera Beach, Fla., expert FPL engineers simulate decades of wear-and-tear on vital pieces of electrical equipment, including insulators, transformers, cables and poles. In this controlled setting, Transmission team employees replicate natural conditions, but accelerate their effects using environmental test chambers to anticipate system deterioration and damage. “We evaluate between 1,500 and 2,000 pieces of equipment every year,” said John Fischer, Reliability Assurance Lab Component manager. “This testing helps FPL to better protect the electrical system and provide safer, more reliable service to our customers.” The Reliability Assurance Center also maintains Aquarina, an outdoor test site located in Melbourne Beach, Fla. This site has the most severe salt exposure in the state, making it an excellent location to test new products. Salt testing helps determine which equipment offers the greatest coastal longevity for the price, which results in savings to customers. Going to great lengths to accurately predict the performance of our equipment allows FPL to maintain its track record as one of the most affordable, reliable utilities in the country. What customers think of FPL’s smart grid Besides enhancing service reliability, FPL’s smart grid provides customers with more information about their energy use than ever before. Customers with smart meters that have been activated for remote billing can view their usage and other helpful information on FPL’s online portal. Here’s what these customers say about their portal experience: “I was running in the middle of the night when two wild boars ran out of the woods and crossed the road in front of me,” said Matt Pawlowski, a Power Generation Division principal production assurance specialist. “I tried to scare them away by shining my flashlight at them. One of them just stopped and stared at me, but eventually moved on.” Everyone survived the cross-state relay, which began in Ft. Myers on the west coast and ended in Jensen Beach on the east coast. “It was a great experience,” said Bryan Garner, a senior communications advisor in FPL’s Marketing & Communication business unit. “I would do it again. It’s something I’ll never forget.” (l-r) Brandon Stankiewicz and Holly Carias, both Development project directors for Energy Resources, hand off during a relay race that took them and other employees across the state of Florida. I’ve used lots of energy-saving devices, and FPL’s online portal is the best tool yet! Energy efficiency saves me money, and it’s good for the environment. Tom Eastwood (North Miami) The customer portal is the greatest tool FPL has to offer. Thanks to the smart grid, my family is saving as much as $30 a month. Susan Albaz (Sunrise) I’ve saved about $25 a month compared to this same time last year. FPL’s online portal has made me a smarter customer. Frank Linn (Tamarac) Vol. 3 No. 5 | May 2011 Tom Eastwood, an FPL customer in North Miami, explains why he appreciates the online portal that is available with the smart-grid technology. “We now have more than a million customers with activated meters, a number that is growing rapidly every day,” said Dennis Reynolds, FPL general manager of smart-meter deployment and operations. “It’s gratifying to know that many of them are taking advantage of the new tools now available through FPL’s smart grid.” ENERGY now 7 Jill Campbell, FPL IT business process analyst, looks around for safety hazards in the Corporate Safety booth game vehicle at the 17th Annual Quality & Safety Expo, held April 15. The Big Picture: Quality & Safety Expo demos ‘dummy’ driving Sometimes, learning from a dummy can make you pretty smart. Visitors to the 17th Annual Quality & Safety Expo were taught a thing or two about safe driving from a mannequin that was making a myriad of mistakes. Texting and wearing headphones behind the wheel, the dummy driver was the subject of a compelling game at the Corporate Safety booth. The exhibit drew more than 800 people with its Mercedes-Benz® Smart Car and the chance to win a flat-screen TV if a player could accurately spot the dummy’s seven driving errors. Mark Morgan, general manager of Corporate Safety and Workers’ Compensation, said the booth idea was an extension of last year’s employee campaign on how to properly assess hazards at work and at home. According to the Insurance Institute for Highway Safety, drivers who use hand-held devices are four times as likely to have crashes serious enough to injure themselves. A University of Utah study found that using a cell phone while driving, whether it’s hand-held or hands-free, delays a driver’s reactions as much as having a blood alcohol concentration at the Florida legal limit of .08 percent. ENERGY NOW: 700 Universe Blvd., Juno Beach, FL 33408 Internal Communication Manager: Jami Goertzen, 561-694-4034 Graphic Design: Jim Nicholas, Patricia Pereyra Photographer: Doug Murray Contributing Writers: Janice Brady, Michelle Brown, Randy Clerihue, Eileen Dees, Jami Goertzen, Kerry Jamieson, Dianne Levtchenko, Kevin Maida, Neil Nissan, Dave McDermitt, Steve Stengel Published monthly for employees and quarterly for retirees by Marketing & Communication. Have a story idea? Call 561-694-4034, go to eWeb/newsmaker, or write via interoffice mail to Energy Now, MC-JB. Read ENERGY NOW on the Employee Web. Back issues are available by clicking on the ENERGY NOW link. External Websites: www.FPL.com, www.NextEraEnergyResources.com, www.NextEraEnergy.com, www.FPLFibernet.com Address Change? Employees should update their addresses using My HR Direct in the corporate portal (http://myportal). Retirees should call the FPL Benefits Center at 800-208-4015 or write to: FPL Benefits Center, P.O. Box 9233, Boston, MA 02205. “Safety is all about engagement. The real goal is to get people to actively think about their personal safety in their everyday lives,” said Mark. “Booth visitors said sometimes it takes a regular reminder, like this demo, to recognize that these driving habits are real distractions.” 8 ENERGY now Vol. 3 No. 5 | May 2011
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