OSU Library
Vocera
Super user
(basic training plus advanced commands)
Provided by
training.4.3.2 – OSU Library
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Table of Contents
Badge Facts........................................................................................................................................... 3 Getting Started ..................................................................................................................................... 4 Key Badge Wearing Factors ......................................................................................................... 4 Ready to Log In ................................................................................................................................ 4 Record Name..................................................................................................................................... 4 Make Calls.......................................................................................................................................... 4 Receive Calls..................................................................................................................................... 4 Leave and Play Messages ............................................................................................................. 5 Using Vocera as a Telephone ....................................................................................................... 5 To call into the Vocera from a phone ......................................................................................... 5 Do Not Disturb .................................................................................................................................. 5 Making or receiving calls requiring privacy ............................................................................. 6 Placing a call on Hold ..................................................................................................................... 6 Transferring a call............................................................................................................................ 6 Adding and Removing Self from Group (daily assignments) .............................................. 6 To call a group .................................................................................................................................. 7 Sending a Broadcast Message..................................................................................................... 7 Remove yourself from daily assignment groups .................................................................... 8 Logging Out....................................................................................................................................... 8 Signing the Badge In....................................................................................................................... 8 Reference: Address book .............................................................................................................. 9 Super User – Troubleshooting ....................................................................................................... 10 Other Advanced commands: .......................................................................................................... 11 training.4.3.2 – OSU Library
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Badge Facts
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Badge weighs under 2 ounces
Wearable with one of 2 attachments: lanyard (with stabilization clip), universal clip
An ear bud/Headset is available to provide privacy during calls
Battery
• Remove by pushing down on small retention clip towards bottom of badge
• Put a new battery at beginning of your shift; put used battery in charger
• Lasts 2 ½ hours of constant talking time; 40 hours of standby time
• Backup batteries will be stored in the chargers
Battery Chargers
• Vocera offers 2 types of chargers: single bay and eight-bay
• Each charger can hold just battery or battery and badge together
• A flashing green light indicates the battery is charging
• A solid green light on charger indicates a fully charged battery
• It takes approximately 90 minutes to fully charge an empty battery
• Badges should be placed in the chargers at the end of your shift, or stored in the
chargers when not in use
Notice small light should be flashing green
when you are connected to system
If light is flashing red, you are not
connected to network
An amber light will flash when pressed
Incoming callers will be notified that you are unavailable and prompted to leave
a message
To exit Do Not Disturb, simply depress button again
While active in a call, depressing the button places the caller on hold
2.5 mm jack
for a headset
Volune + / Scroll ↑
Select
Volume - / Scroll ↓
Tina Turner
Your identity, signal
strength, and battery life
If you have a message, a
phone icon
Cleaning the badge
May be cleaned with a damp
cloth. Alcohol can be used to
disinfect the badge
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Getting Started
Key Badge Wearing Factors
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•
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•
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Place Vocera badge 6” from chin
Do not wear badge in pants pocket
Do not hold badge (this covers up the microphone and antenna)
Do not touch badge while speaking
Speak in normal tempo, not too fast and not too slow
Speak in a normal voice, no need to speak loudly
Ready to Log In
• Press the Call button and follow prompts
• State your name
• Speak in a steady pace
• Voice sounds mechanical; you will want to hear your voice
Record Name
• Press the Call button
• Say, “Record my name”
• Follow prompts; only have to do this one time
Make Calls
• Press Call button
• Issue command, “Call, find, or get me” followed by first and last name: “Call Joe
Smith”
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•
•
•
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You can also call by spelling the first name or last name or first and last name.
For example you could call John Smith by saying “Call J-O-H-N-S-M-I-T-H”
Vocera will respond to commands by letting you know it is finding the person
You can also call by first name and department: “Call Tina in E D.”
You must use the programmed commands. See the Command Reference card.
Receive Calls
• To receive a call, simply say “yes” and then, “Hello” or “This is….” so the caller knows
they are connected.
• If you say “no”, the calling party will be prompted that you are unavailable and will be
asked if they would like to leave a message
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Leave and Play Messages
• Leave message when the genie asks: “Do you want to leave a message?”
• Follow the prompts
• You can also leave a message without calling the person first.
o Press the Call button
o Say, “Record a message for ______” (first and last name or group)
o Follow the prompts
•
Messages will auto delete after TWO (2) weeks. Use command “Delete messages” to delete sooner
•
How will I know I have messages waiting?
o When you log on or come out of do not disturb or end a call if you have a message the system
will prompt “you had a message from “user name” or “a phone” if the message came from
outside the Vocera system.
o When a message is left the badge wearer will hear a “clunk” sound and a telephone receiver will
appear on the badge screen.
•
Once messages are played, they become old. If you want to listen to a message
again, say, “Play old messages”.
•
To play new messages, say, “Play messages.”
Using Vocera as a Telephone
• Vocera is integrated with your phone system.
• To dial an extension, simply say, “Dial extension _____” (5 digits)
• To get an outside line, say, “Dial an outside number” and state the numbers in a
steady flow without pauses
• You can call departments in the Library also by using the command “Call” and stating
the department or group that you would like.
•
Example: Call Human Resources and the system will dial the number of the Human Resources.
To call into the Vocera from a phone
• From a phone, dial 614-688-3002
• Say “the name of the person or group” that you are trying to reach.
• Or enter an extension
Do Not Disturb
• Used when the wearer does not want to be interrupted by calls.
• Press the triangular button on the top of the badge to activate Do Not Disturb
•
•
Every 15 minutes the badge will beep to remind you that you are in Do Not Disturb mode.
Callers will be told you are not available and will be given a chance to Leave a message
ƒ Badge wearer hears a “clunk” when the message is left
ƒ Telephone receiver appears on the back of the badge when there are messages
waiting to be retrieved.
ƒ To retrieve messages, follow the directions for playing messages.
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Making or receiving calls requiring privacy
• Be aware of surroundings. Customer confidentiality is paramount.
• Consider the following options:
o Walk to a private area and take the call
o Place caller “on hold” and walk to a private area
o Transfer Vocera call to a nearby phone
o Return the call at another time
o Wear a headset
• Badge etiquette: If you make the call, end the call
Placing a call on Hold
• When you are unable to take a call immediately tell the caller you are placing him/her
on hold
• Press the triangular button on the top of the badge
o Vocera will tell the caller he/she is being placed on hold
o Vocera will tell you the call is now on hold
• To release the hold and continue the call, press the triangular button again.
• You may also transfer calls on hold by following the directions for transferring a call.
Transferring a call
• Place call on hold (Top Button)
• You will hear "I'm placing your call on hold".
• Press the Call button (Front Button)
• You will hear "Vocera"
• Speak "Transfer call to extension XXXXX"
• Confirm extension and the call will be transferred to the stated extension.
Adding and Removing Self from Group (daily assignments)
• Use this function at the beginning and end of shift
• Add to Group: Use command “Add me to group _______”
• Remove from Group: Use command “Remove me from group _____”
•
EXAMPLE:
o Press the call button: you will be prompted with “Vocera”
o Speak “Add me to group Training”
o You will hear confirmation.
o To remove yourself:
ƒ Press the call button
ƒ Wait for “Vocera”
ƒ Speak “Remove me from group Training”
ƒ You will hear confirmation.
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To call a group
• Press Call button
• Issue command, “Call, find, or get me” followed by the name of the group, function
or department: “Call S E L Security” or “African studies”
•
Vocera will try member of the group one by one via round robin until someone can take your call.
Sending a Broadcast Message
• You can communicate to all members of a logged-on group at once by using the
broadcast function
• Use the command, “Broadcast to _______(group)”
• To respond back, press the Call button while speaking (speak after the beep)
List of Groups at OSU (department in Bold)
Administrative Services African American Studies African Studies Anthropology archives Astronomy C I P S Chemical Engineering Chemistry Chinese Circulation Circulation supervisor Civil Engineering Classics collections Communication Comparative Studies Computer Science Coordinator Copyright E reserves east European Education Engineering English Facilities Medieval and Renaissance Studies Film French geography German Gerontology Greek Hilander History History of Science human resources I L S I T instruction Italian Japanese Journalism Korean Latin America Librarian Linguistics M P S mail room map room Mathematics microforms Outreach Persian Philosophy Physical Education Physics Political Science Portuguese Preservation rare books Reference Reserves S E L *S E L Bulding Coordinator *S E L Circulation *S E L Librarian *S E L Reference *S E L Security *S E L Staff *S E L Student *S E L Student Supervisor *S E L Supervisor Security Social Work Sociology Spanish Sports Staff Statistics Student Student Supervisor Technical Services Theatre theatre research institute Thompson thompson Building coordinator *Thompson Circulation *Thompson Librarian *Thompson Reference *Thompson Security *Thompson Staff *Thompson Student *Thompson Student Supervisor *Thompson Supervisor Turkish Vet Women's Studies Work Pool Slavic studies * user can add self (must be member of core group) ie. Librarian can add self to Thompson Librarian 1. any member of circulation can add self to S E L or Thompson Supervisor 2. Thompson can also be called Sullivan until it opens training.4.3.2 – OSU Library
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Remove yourself from daily assignment groups
• Press the Call Button
• Wait for the prompt
• Say “Remove me from training”
Logging Out
• Press the Call Button
• Wait for the prompt
• Say “Log me out.”
Signing the Badge In
• At the end of your shift return to the storage area and sign your badge back into the
log
• Take off the battery and place it in the 8-bay charger.
• Place your badge in storage bin/drawer.
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Reference: Address book
Non Vocera users that you can call by name A T I 330‐287‐1294
Ackerman 26154
Ackerman reference 26175
Ag Librarian 88474
Allied Health Sciences 24892
Arabic 84052
Architecture 22370
Art Ed 247‐2345
Art History 247‐2345
Asian Studies 29597
B P L 21744
Biology 28026
Book Depository 84105
Business 21424
Cartoons 28606
Childrens 722‐3200
City and Regional Planning 22370
Computer Arts 247‐2345
Dance 80106
Digital Union 22793
Early Childhood Development 21254
Economics 21424
Environmental Sciences 88474
F A E S 26125
Family Resource Management 23832
Fine Arts 26184
Food Science 88474
Geodetic Science 26152
Geology 26152
H E A 24861
Hebrew 23362
Hispanic 88797
History of Christianity 28959
Libraryity Management 21424
Human Ecology 23832
Human Medicine 24861
Human Nutrition 21945
Interior Design 247‐2345
Islamic Studies 84052
Jewish Studies 23362
Law 29463
Lima 419‐995‐8401
training.4.3.2 – OSU Library
Mansfield Marion Medicine Middle East Studies Music Natural Resources Newark Nursing O A R D Optometry Pharmacy Plant Pathology Polar Psychology Public Administration Public Health RefWorks Religious Studies Russian Studies Special Collections Speech and Hearing Swedish Textiles and Clothing University Librarys Lisa Blackwell Lucy Caswell Tschera Connell Linda DeMuro Amanda Gluibizzi Raimund Goerler Alan Green Kathy Hall Lynda Hartel Natalie Kupferberg Bruce Leach Predrag Matejic Jane McMaster Meri Meredith Jessica Page Edward Riedinger Mary Scott 419‐755‐4321
740‐725‐6254
24861
84052
80106
88474
740‐366‐9307
24861
330‐263‐3773
24861
21945
88474
26715
28026
21424
24861
29563
28959
28959
84980
21945
88775
247‐2345
257‐3248
722‐3206
514‐8831
247‐7462
722‐3203
247‐2345
88447
80106
85540
24892
21945
28026
247‐4758
22370
21424
88774
88797
26152
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Super User – Troubleshooting
Troubleshooting
• Contact your unit-based Help Desk/Super Users
• Press the Call button
o Say “Call Help Desk” – This will call the Help Desk/super user
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Say “dial extension xxxxx
• If the Vocera Network goes down or is having problems, use the phones
• If there is problems with a badge:
o Label it and call the Help Desk (defective equipment will be returned to
Telecommunications for evaluation and/or replacement)
o Take another badge to use for the remainder of the shift
Learn a Name
• Press the Call button
o Say “Learn a Name”
o The Vocera will say “spell the first or last name”
o If more than one person, group, or location has the name that you spell, the
Genie speaks each name, asking you to identify the one you want.
o When prompted, say the name or nickname the way you always do.
o The Genie asks you to repeat the name several times, then tells you, “OK, I’ve
learned the name.
Voice Recognition
If you are having a hard time with Voice recognition.
1. Check the user list and address book to verify the person you are trying to call
is an entry.
ƒ If they are listed, first try “Learn a name”
ƒ If they are not listed, call by number and record their name in the issues
log so they may be added
2. If Vocera is having a hard time recognizing your commands, Call Help desk and
we will teach you how to optimize voice recognition for voice commands
Help Desk
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From Vocera Badge – Say “call Help Desk” or say “dial extension _________”
From Telephone – Dial ________
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Other Advanced commands:
Please see us after class if you would like to discuss in more detail
1. Forwarding calls
2. Transfer a call – Announce
3. Conference “Walkie Talkie”
4. 3-way conference call
5. Receiving Numeric Pages
6. Redialing Phone Numbers
7. Instant Conferences
8. Summoning Help in an Emergency
9. Issuing Urgent Commands
10. Locating a Badge User or Group Member
11. Recording Your Voiceprint
12. Blocking and Accepting Calls
13. Getting Other Information
14. Navigating IVR Phone Trees
15. Communicating with Multiple Sites
16. Adding and Removing Group Members
17. Sending/playing text messages
18. Responding to alarms and alerts
19. Paging
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