About Receptionists and Appointments
Percentage of responses
How helpful do you find the
receptionists at your GP practice?
80
70
60
50
40
30
20
10
0
2014
2016
Very helpful Fairly helpful
Not very
helpful
Not at all
helpful
Percentage of responses
How easy is it to get through to someone
at your GP practice on the phone?
50
40
30
2014
20
2016
10
0
Very
easy
Fairly
easy
Not very Not at
easy all easy
Don't
know
Haven't
tried
Percentage of responses
How easy is it to speak to a doctor or
nurse on the phone at your GP practice ?
40
35
30
25
20
15
10
5
0
2014
2016
Very
easy
Fairly Not very Not at
easy
easy all easy
Don’t
know
Haven't
tried
Percentage of responses
If you need to see a GP urgently can
you normally get seen on the day?
70
60
50
40
30
20
10
0
2014
2016
Yes
No
Don’t
know/never
tried
Percentage of responses
How important is it to you to be able to book
appointments ahead of time in your practice?
100
80
2014
60
2016
40
20
0
Important
Not important
How easy is it to book ahead in your practice?
Percentage of responses
60
50
40
30
2014
20
2016
10
0
Very
easy
Fairly
easy
Not at
all easy
Don’t
know
Haven't
tried
Percentage of responses
How do you normally book your
appointments at your practice?
70
60
50
40
30
20
10
0
2014
2016
In person
By phone
Online
Doesn’t
apply
Which of the following methods would you prefer to use
to book appointments at your practice?
Percentage of responses
60
50
40
30
2014
20
2016
10
0
In person
By phone
Online
Doesn’t
apply
Thinking of times when you want to see a particular doctor:
Percentage of responses
How quickly do you usually get seen?
(Specific doctor)
50
40
30
20
10
0
2014
Same day 2-4 days 5 days or I don’t
or next
more
usually
day
need to
be seen
quickly
Don’t
know,
never
tried
2016
Percentage of responses
How do you rate how quickly you were
seen?(Specific doctor)
40
35
30
25
20
15
10
5
0
2014
2016
Thinking of times when you are willing to see any doctor:
Percentage of responses
How quickly do you usually get seen?
(Any doctor)
60
50
40
30
20
10
0
2014
Same day 2-4 days 5 days or I don’t
or next
more
usually
day
need to
be seen
quickly
Don’t
know,
never
tried
2016
Percentage of responses
How do you rate how quickly you were
seen?(Any doctor)
40
35
30
25
20
15
10
5
0
2014
2016
Thinking of your most recent consultation with a doctor or a nurse:
Percentage of responses
How long did you wait for you consultation to
start?
70
60
50
40
30
20
10
0
2014
2016
Less than 5
minutes
5-10 minutes 11-20 Minutes More then 30 There was no
minutes
time set for
my
consultation
Percentage of responses
How do you rate how long you waited?
40
35
30
25
20
15
10
5
0
2014
2016
Percentage of responses
Is your GP practice currently open at times
that are convenient to you?
100
80
60
2014
40
2016
20
0
Yes
No
Don’t know
Percentage of responses
Which of the following additional hours would
make it easier for you to speak to some one?
35
30
25
20
15
10
5
0
2014
2016
Percentage of responses
How often do you get to speak to the GP you
prefer?
80
70
60
50
40
30
20
10
0
2014
2016
Always or A lot of
almost
the time
always
Some of Never or Not tried
the time almost at this GP
never
practice
How good was the Nurse you last saw at: (2016)
Percentage of responses
60
50
40
30
20
Very good
10
Good
0
Satisfactory
Poor
Very poor
Does not apply
Percentage of responses
How good was the Nurse you last saw at
(2014):
80
70
60
50
40
30
20
10
0
Very good
Good
Satisfactory
Poor
Very poor
Does not apply
Percentage of responses
Would you be completely happy to
see this nurse again?
100
80
60
2014
40
2016
20
0
Yes
No
Percentage of responses
How does the practice help you to:
Understand your health problems?
80
70
60
50
40
30
20
10
0
2014
2016
Very well
Unsure
Not very well
Does not
apply
Percentage of responses
How does the practice help you to:
Cope with your health problems?
100
80
60
2014
40
2016
20
0
Very well
Unsure
Not very
well
Does not
apply
Percentage of responses
How does the practice help you to:
Keep yourself healthy?
50
40
30
2016
20
10
0
Very well
Unsure
Not very
well
Does not
apply
Percentage of responses
Overall, how would you describe your
experience of your GP surgery?
60
50
40
30
20
10
0
2014
2016
Percentage of responses
Would you recommend you GP surgery to
someone who has just moved to the local area?
80
70
60
50
40
30
20
10
0
2014
2016
Yes,
Yes,
No,
No,
definitely probably probably definitely
not
not
Don’t
know
Demographics 2016
Gender
Percentage of responses
60
50
40
30
20
10
0
Male
Female
Age
Percentage of responses
50
40
30
20
10
0
Under 16
16 to 44
45 to 64
65 to 74
75 and over
Percentage of responses
Long standing health condition
50
40
30
20
10
0
Yes
No
Don't know / Can't
say
Percentage of responses
Ethnicity
90
80
70
60
50
40
30
20
10
0
White
Black
Asian
Mixed
Chines
Other
Percentage of responses
Occupation
80
70
60
50
40
30
20
10
0