2004 ANNUAL REPORT Stepping Up, Stepping Forward Alan H. Smith Chairman, PVHMC Board of Directors executive letter STEPPING UP, STEPPING FORWARD T Richard E. Yochum President/CEO PVHMC providing our community of all who work and volun- with the best possible health teer here, as well as those care. That, more than any- who fund our growth and thing, should guide each step improvement with generous taken by every one of our gifts and donations. 4,300-plus Associates – the And so, in this Annual more than 600 members of Report, we take measure of Annual Report provides the our medical staff, 2,800 our efforts on behalf of the opportunity for us to pause employees and our more than community, both in stepping in our busy pace to reflect 900 volunteers. up and stepping forward. At he preparation of an upon and review the accom- Along with that reminder the same time, we hope to plishments of the organiza- comes the recognition that inspire continuing improve- tion in the prior year, and to stepping up requires stepping ment, both in what and how examine whether we are forward—keeping pace with we provide quality health meeting our mission. This advances in medical science, care to the community. year’s Annual Report theme equipment, technology, and reflects these intents – expertise. Hence the second reminding ourselves of our aspect of this year’s theme. greatest responsibility: step- This, too, necessitates the ping up to the challenge of participation and cooperation …3… executive report STEPPING UP, STEPPING FORWARD As medical care becomes increasingly commercialized and market-driven in our country, it becomes ever more important that not-for-profit, community-owned hospitals and related services remember and reflect upon our responsibility to our communities— and renew our commitment while finding new ways to fulfill that obligation. Part of that commitment, of course, is providing the best care possible. Today, more than ever before, that kind of care involves advanced levels of technology, staffing, training, equipment, and facilities. These realities have afforded Pomona Valley Hospital Medical Center the opportunity to step up and step forward as the healthcare leader within our community. Stepping up means working actively to meet our role in maintaining the health of our community. Change in our society no longer allows us—if it ever did—to sit back and wait for members of the community to seek us out. It is part of our responsibility to work tirelessly to identify health-related problems and work just as hard to solve them; to keep marginal health from becoming poor health; to keep difficult circumstances from becoming impossible. Stepping forward means moving boldly into the future of medical technology and clinical advancements. We must make every effort to stay abreast of developments and ride the wave of change rather than being overwhelmed by it. It is a difficult task. And it is an increasingly expensive one. But these are steps we must take if we are to provide the high level of care for which we are known and that our communities deserve. Quantifying how hard we are working to meet our obligation to our community is challenging. It is often nebulous and difficult to measure. There are indicators, however. Nationally, Solucient Institute provides one of those indicators through its “100 Top Hospitals” program. Based on past performance in these surveys, Pomona Valley Hospital Medical Center is now designated a “Benchmark Hospital.” As one of only 77 hospitals nationwide to achieve this recognition, our status as a “100 Top Hospital” in four annual surveys earns us the right to be held up as an example of quality to which other hospitals can aspire. One of many examples of meeting our responsibility includes the community search Recognition of Richard L. Carr Sr. …4… for highly motivated and competent nurses to augment our present staff as we work to meet the state mandated nurse ratios. Continuously striving to meet national safety and quality goals, we are committed to recruiting and retaining the best nurses. Other indicators include our Associates in Laboratory and Respiratory Services stepping up The Carr Family gathers for the Board Room Dedication and successfully completing a rigwaiting times resulted in an improved triage orous Joint Commission on Accreditation of process, which provided better diagnoses and Health Care Organizations (JCAHO) Laboimproved care. The improvements in length ratory survey. They deserve our accolades for of visit, patient diversion, and patient satisfacthis accomplishment. tion are dramatic, as was a comprehensive On a more personal level, Richard L. physical remodeling and face-lift within the Carr, Sr., former chairman of our Board of department. Directors, was recognized in 2004 for the In the pages that follow you will see length and success of his service to the Hosmany more examples of our success at steppital. Mr. Carr has served the Hospital for ping up and stepping forward in 2004. You more than 40 years and we were pleased to will also see our commitment to those same unveil the Richard L. Carr, Sr. Board Room values and qualities in the future. in his honor last year. Other highlights of the past year related to JCAHO compliance included the “Tracer” survey methodology, which analyzes performance from a patient’s perspective, and evaluates a hospital visit or stay as a process, rather than as an isolated snapshot. These selfassessments, which measure patient perceptions as well as hospital performance, should prove valuable in helping us continue to step up, step forward and improve. Physical, technological, and human progress in our Emergency Department represents another step ahead in clinical performance. An extensive review of patient …5… medical staff letter Kenneth K. Nakamoto, M.D. President, Medical Staff A STEP AHEAD IN TECHNOLOGY AND EXPERTISE W contributed to better informa- standards challenged doctors tion exchange, a more colle- on a daily basis. Technology with our patients, a dialogue gial, cooperative atmosphere evolves as well, with the with a peer or a conversation and mutual understanding of addition of many innovative with Hospital staff nurses, each other's problems. clinical tools. And, as com- hether it was a consultation communication was a key ele- In 2004, Emergency Room puters become an increasingly ment throughout 2004 for call changed from a mandatory important clinical tool, many the Medical Staff. Strange as it requirement to voluntary par- of us are learning that this may seem, enhanced commu- ticipation. To the credit of the impersonal technology frees us nication represented one of Medical Staff, each department for more direct, personal care the highlights of 2004 for the stepped up to the plate and ful- of our patients. Medical Staff. filled its obligation. Emergency Upon taking office as care to our patients was main- President of the Medical year was improved communi- tained at the highest level and Staff for 2004 I was offered cation, so early on we imple- customer service was enhanced both congratulations and mented the ACME—Adminis- with 24/7 physician coverage condolences. Now I know trative Coffee for Medical in Obstetrics and a dedicated why. But I can honestly say Excellence. These informal, Intensivist program in the ICU. that after this experience, I One of our goals for the monthly, breakfast meetings Continuing Medical can sincerely offer my worthy allowed staff physicians to Education continues to receive successor, Dr. Keith Kusunis, engage in face-to-face discus- emphasis, helping physicians more congratulations than sions on any subject with Pres- stay abreast of advances on condolences. It was truly an ident/CEO Rich Yochum and many fronts. Evolving HIPAA honor to serve. …6… medical staff report A STEP AHEAD IN TECHNOLOGY AND EXPERTISE Medical science never stands still. No single health care organization can possibly keep up with all the innovations in equipment and techniques and skills and abilities. It is a task we will never complete—there will always be one more seminar to attend, another phenomenal piece of equipment to obtain, a clinical subspecialty to add to the staff. Yet it is imperative that we keep in step with the times. While this continuous, relentless change may seem a source of frustration, it is, in fact, a source of inspiration and excitement—each innovation enhances our ability to improve the health and lives of our patients. And so, we eagerly anticipate and embrace each step forward along the path to better medical care for our community. Here are a few of the many steps ahead we took in 2004. The opening of the Pomona Valley Health Center at Chino Hills in 2003 was enhanced last year with the unveiling of a new 16-channel CT scanner. This amazing piece of equipment benefits patients in many ways, not the least of which is reduced scanning time. Most important, however, is that the new technology creates images of thinner slices of a patient’s anatomy, allowing physicians to use CT scans in more areas of the body and capture more images that contain more information. Digital mammography is another innovative technology added in 2004. Rather than waiting for exposed x-ray films to be devel- oped, digital mammograms are available for viewing within seconds. High resolution monitors allow technologists and doctors to adjust exposure, rotate, zoom, and otherwise manipulate the image for sharper, more detailed images. Computer-aided detection (CAD), a related technology, contributes to the effectiveness of digital mammograms, revealing 20 percent more lesions than conventional mammography. Pomona Valley Hospital Medical Center is the first area hospital to offer digital mammography with Computer-aided detection capabilities. Yet another related clinical innovation is the addition of vacuum-assisted breast biopsies. Used with either stereotactic or ultrasound guidance systems, vacuum assistance PVHMC initiates 24-hour OB Program …8… allows larger samples to be collected without invasive surgical techniques. “Markers” can also be implanted for follow-up care or to precisely locate tissue for an excisional biopsy. Technology is only part of the picture. The expertise and training of our medical staff is equally important, so we’re constantly seeking new opportunities to enhance patient Dr. Browning Allen honored for 18 years of service care. During 2004 we continued B-Mode Acquisition and Targeting Sysexpanding and improving our Intensivist tem (BAT) is a recent ultrasound-imagingprogram, with particular emphasis on based technology utilized in the treatment of improved patient outcomes for our ICU prostate cancer. By creating three-dimensionpatients. Obstetrics patients also saw more al images of the prostate and nearby organs, doctors more often with the creation of a 24this technology allows more precise targeting hour OB program. The immediate availability of radiation treatments. Innovation also conof an obstetrician provides needed backup for the nurses and laboring patients in the event of tinues in the treatment of cancer through our continuing participation in clinical trials. unexpected deliveries or complications that Emphasizing again the human factor in may arise during labor until the attending stepping forward with medical advancements physician can arrive at the Hospital. to benefit our patients, the Hospital hosted a Working hand-in-hand with the nursing reception to honor 18 years of service and staff, our doctors developed and implemented innovative leadership by Dr. Browning Allen plans for coping with last winter’s shortage of as medical director of the Hospital’s Regional flu vaccine. The Centers for Disease Control Kidney Stone Center. and Department of Health Service issued In the race to the future of medical care, distribution guidelines, which our doctors Pomona Valley Hospital Medical Center is helped to implement. Educational materials concerning flu prevention were also distributed more than keeping pace. In terms of both technological innovation and growing expertto Associates, patients, and the community as ise in our medical staff, 2004 represented a part of the Hospital’s effort to step up to the big step ahead in the quality of care available challenge of maintaining community health in to our community. the face of flu vaccine shortages. West Nile Virus, too, was the subject of an intensive education effort for members of the medical staff. …9… customer service TAKING GIANT STEPS FOR OUR PATIENTS A 2004 innovation in community mediIn a sense, customer service drives everything we do at Pomona Valley Hospital Med- cine from the Family Medicine Residency Program, the “Portable Wellness Clinic,” ical Center. However, it is worthwhile to set demonstrates both stepping up and stepping apart, for special recognition, a few of each year’s noteworthy accomplishments; in simple forward by the Hospital and the medical words, the “giant steps.” staff. Resident and faculty physicians rotate While the patients who come to us for through strategic neighborhoods with other care and treatment represent our primary cus- volunteers and provide basic healthcare tomers, the family members and friends and services to patients of all ages who are either others who accompany them here or are othuninsured or under-insured. This program erwise involved in their care are also our cusserves as an emerging model for training tomers, and much of what we do is for and health professionals built on community because of them, as seen in some of the partnerships. achievements noted here. Women’s and Children’s Steps were taken to furServices also stepped up for ther improve customer access our customers in the area of to the Gastro-Intestinal Laboimprovement in infant securatory by relocating the unit rity. Each baby born in the to the ground floor adjacent Hospital is now equipped to the new Outpatient Services with an alarm that sounds at Portable Wellness Clinic Lobby. The new GI Lab now any unauthorized attempt to boasts three procedure rooms and nine remove the baby from protected areas of the admitting/recovery bays. Other remodeling Hospital. The new HUGS infant security sysoccurred in the Women’s Center Lobby tem is comprehensive and linked to Hospital and reception area. New seating arrangesecurity and fire alarm systems. ments added to customer comfort, and Spiritual well-being, along with physical modifications to the security desk improved and emotional wellness, is an important part customer access. of good health. Pomona Valley Hospital MedThe Family Health Center was the site of ical Center’s Chaplain Service was instrumena summertime Kids Health Fair, where free tal in the formation of a Health Ministries immunizations were offered, along with Cooperative among our Hospital, community blood pressure, vision, hearing, dental, organizations and congregations. The group height, and weight screenings. shares resources and provides referrals as well …10… Care for the community is delivered through the Portable Wellness Clinic as health education and spiritual support. Monthly meetings and classes were implemented to increase communication and cooperation among caregivers and congregations. As we all know, cancer is a complex condition, and understanding is an important part of treatment and recovery for both patients and their loved ones. Education has been an important outreach effort for The Robert and Beverly Lewis Family Cancer Care Center. Last year was the tenth anniversary of the Center’s newsletter, “In Touch.” Over the decade, readers have learned and been inspired from the publication with 55 stories by cancer survivors, 66 articles by …12… physicians, 31 concerning nutrition, and 27 on cancer prevention. Coincidentally, “In Touch” has earned 14 awards for quality and content. Customer service isn’t always confined by the walls of our facilities—or even the borders of our nation. A contingent of medical professionals from Egypt visited our Hospital in September, invited by members of the Infection Control Department when the parties met at a seminar. The tour may have been a spontaneous event, but the Egyptian guests believed its effects would be long-lasting and contribute to improvements in their own country. Stepping outside our walls again, the Hospital extended community outreach efforts with the opening of a satellite Physical Therapy Clinic at The Claremont Club. The Club and the Hospital have also worked collaboratively on the “Heart of a Woman” program and lectures. This ongoing series focuses on teaching women about heart health and how best to manage their risk factors, a key component in the fight against heart disease. Customer service is never complete. As long as we have customers, it will be an ongoing effort toward continuing improvement. But, we’re pleased to say, steps are being taken… PVHMC open new Physical Therapy satellite at The Claremont Club Physical Therapy at The Claremont Club …13… volunteer/auxiliary letter STEPPING UP FOR COMMUNITY HEALTH The Auxiliary realized a dream in 2004. The 2002 Board, under Marian Eitzen’s Celeste Palmer President, PVHMC Auxiliary bers while carrying umbrellas and wearing raincoats. Most important to me is leadership, voted to provide to personally thank each and the Hospital with a Dialysis every person who helped Valley Hospital Medical Cen- Unit that allowed patients make 2004 a memorable year ter Auxilians and Volunteers undergoing that treatment and a huge success. It is with hear how much we are appre- more privacy. It was our heartfelt appreciation for ciated for improving our privilege to see the project your individual time, effort, Hospital’s relationship with completed last year. concern, and dedication that W herever we go, Pomona I reflect on as we tuck 2004 our community. Whether Our Auxilian and Volun- driving visitors back and teer heroes, with support and into the scrapbooks. You, the forth from the parking lots assistance from many Auxilians and Volunteers, (Shuttle Service) or clowning esteemed Past Presidents of help make PVHMC an around to bring a smile (Car- the Auxiliary, made possible important and highly regard- ing Clowns Service) or serv- the return of the Holiday ed part of our community! ing in the Tender Touch Gift Homes Tour in December. Shop, our Volunteers provide Our community applauded welcome assistance to the choice and supported it patients and visitors. by attending in huge num- …15… volunteer/auxiliary report STEPPING UP FOR COMMUNITY HEALTH Much is made, and rightly so, of Pomona Valley Hospital Medical Center stepping up to fulfill our role in the community. It is likewise worth noting that it would be difficult— impossible, in fact—for us to accomplish our purposes if the community did not step up for the Hospital. To say it as plainly as possible, the Hospital could not function without our Volunteers or the Auxiliary. The tireless efforts of more than 900 volunteers in a number of roles contribute in countless ways to the well-being of our patients. The tireless fund-raising efforts of the Auxiliary result in numerous improvements in equipment, facilities, and programs. Among the many enhancements in 2004 resulting from volunteer efforts was the opening of a new Dialysis Unit. The direct result is four new treatment bays and a new dialysis pump to better accommodate our dialysis inpatients. Other purchases that directly benefit patients include mandatory educational videos teaching parents and other caregivers with babies in the Neonatal Intensive Care Unit how to perform infant CPR. Both English and Spanish language versions are available. Also new to the NICU inventory are 50 stethoscopes and a doll for use in teaching infant care. Bilirubin lights for use in pediatrics and four new wheelchairs were also donated to the Hospital through Volunteer/Auxiliary efforts. …16… Just as remarkable as the things that get done are the people who do them. Several of our Volunteers and Auxiliary members were honored with special recognition during 2004. The Los Angeles County Fair recognized Phyllis Sievers as the City of Pomona’s “Home Town Community Hero.” Nominated for the award by Pomona Valley Hospital Medical Center, Phyllis’s 11,000-plus hours of Hospital service since 1979 were recognized. Kristin Caldwell, a student at Bonita High School and Junior Volunteer at the Hospital was feted on KABC TV’s Eyewitness News as a “Cool Kid.” Kristin started volunteering at the Hospital two years ago and has logged more than 550 service hours. Twenty student Volunteers were recognized by the Volunteer Phyllis Siever receives Pomona Community Hero Award Auxiliary Scholarship Committee with $1,000 awards toward their college education. The Robert and Beverly Lewis Family Cancer Care Center hosted a luncheon to honor the “Gold Medal Volunteers” whose donated time was equivalent to more than three fulltime employees. More than a dozen past presidents of the Volunteer/Auxiliary organization—many of them still active members— were honored at a Past President’s Tea party. Fund raising is, of course, an ongoing activity, requiring innovation and creativity. New fund-raising projects are always in the works and tried-and-true events are kept fresh and vital through the hard work of the Auxiliary and Volunteers. The popular Holiday Homes Tour made a return engagement for the 35th time in the past 50 years. Tours of remarkable homes in the community, along with gourmet food, a holiday gift boutique, tea and cookies, is a popular community event as well as an effective fund raiser benefiting our Sick Baby and Hospital Assistance Funds. Also back by popular demand in 2004 was the Bunco Party. This enjoyable lunchtime event featured instruction in the Bunco game, socializing, prizes, and, of course, fundraising. The “WOW” musical review, held at Claremont’s Candlelight Pavilion Dinner Theater was another successful venture. Parents and grandparents of babies born at the Hospital were given bragging rights with the ongoing “Baby Cutouts” fund raiser. Available in pink or blue, the cutouts could be purchased for a dollar, inscribed with the favored baby’s name, and posted in the Gift Shop. An early holiday shopping sneak preview was offered by Robinsons-May at the new Victoria Gardens Mall. A modest admission—donated to the Sick Baby and Hospital Assistance Funds—allowed participants store discount coupons, refreshments, and drawings for prizes. Baskets in readiness for the Holiday Homes Tour Boutique No matter the job, no matter the assignment, no matter the project, we can always rely on the Auxiliary and our Volunteers to step up to the challenge. We’re both pleased and proud that the people of the community are willing to help us—enable us, really—to step up to our challenge of improving the health of our community. …17… celebrating success FAR BEYOND ONE STEP AT A TIME Space doesn’t permit a complete accounting of the steps taken toward accomplishment and improvement during 2004. But each accomplishment reflects the commitment of many individuals for the betterment of the people we serve. The Neonatal Intensive Care Unit took several steps forward in its capabilities to serve our littlest patients with the opening of NICU3 and the addition of ten new beds. The American College of Surgeons Commission on Cancer awarded its highest possible rating to our Cancer Program and The Robert and Beverly Lewis Family Cancer Care Center. The Hospital’s switchboard operators stepped halfway around the world and “adopted” a group of American soldiers serving in Iraq, shipping them books, magazines, sports equipment, and other treats. The Physical Therapy and Rehabilitation Department celebrated 50 years of service. Charles Magistro, founder of the program— PVHMC’s Swicthboard Operators Adopt U.S. Soldiers in Iraq …18… the first in the area— was on hand for the community celebration in November. Pomona Valley Hospital Medical Center has taken many steps toward alleviating a chronic Charles Magistro shortage of nurses. One part of the effort—the Nurse Investment Program— paid off in 2004. Maria Olvera, a Hospital Associate for more than 14 years, used release time, a wage advance, and tuition reimbursement to attend and complete nursing school. Nurse retention took on a different aspect last year with the return to the Hospital of RN Lisa Skibar from a tour of duty in Kuwait with the Air Force Reserve. Lisa graciously donated an American flag, flown over Kuwait, to the Hospital upon her return. For the second year in a row, Pomona Valley Hospital Medical Center had several nominees for the Press Enterprise’s “Caring Spirit Awards.” We are honored to have received awards for Excellence in Leadership and the Patient’s Choice categories. Many other steps were taken, and many more will be taken, as the people at Pomona Valley Hospital Medical Center continue to step up to our responsibilities and step forward into a better future. foundation letter Jane H. Goodfellow, Chair, PVHMC Foundation BUILDING THE FUTURE STEP BY STEP annual interest income from The Foundation Board I that Endowment Fund. of Directors is now in the These funds will assist the process of assessing the capi- the PVHMC Foundation Hospital in providing the tal equipment needs of vari- had a successful fund-raising many support programs that ous departments and will year in 2004. In addition to are offered at the Cancer soon make a decision on a our tenth annual Heartbeat Care Center. new capital campaign to raise am pleased to report that Gala, with more than 400 Other highlights of 2004 those needed funds. You will guests in support of the included the 25th anniver- hear more about activities in Stead Heart Center, we held sary of the Foundation, the support of these efforts in our second annual Celebrat- opening of the cardiac sur- the months ahead. ing with Style Fashion Show, gery suite within the Cardiac with some 370 attendees, for Catheterization Laboratory Valley Hospital Medical the benefit of The Robert and the installation of a new Center through your gener- and Beverly Lewis Family donor wall acknowledging ous gifts makes the difference Cancer Care Center Endow- the successful 2002 Cardiac in providing the very best in ment Fund. Capital Campaign. All of healthcare facilities and these projects are the direct equipment. It has been tradition to present the Hospital with a result of the generosity of check, which represents the our community donors. …20… Your support of Pomona Thank you! foundation report BUILDING THE FUTURE STEP BY STEP When it comes to adding or upgrading the facilities and equipment that allow us to continually improve the care we provide the community, we rely on the Foundation to do the heavy lifting. For a quarter of the century, the Foundation has stepped up at every opportunity to help us step forward. The support of Foundation funds, and those who donate and endow them, will become increasingly important as we step into a future faced with rebuilding our Hospital to conform with more stringent seismic codes. We are confident that, together, we will be up to the challenge. As with every one of the past 25 years, 2004 saw Foundation members and leaders actively engaged in activities and events to solicit the help of the community and to honor those who step up with the help we need. Their efforts led to the opening of “The New Heart Room,” a cardiac surgery suite in the Stead Heart Center’s Cardiac Catheterization Laboratory. Without millions in Foundation funding, this technolog- The Cardiac Catheterization Laboratory Capital Campaign Donor Wall …22… ically sophisticated surgical suite would not have been possible. In a related event dear to the hearts of our patients, the Foundation supervised the installation of a “Donor Wall” honoring those whose financial contributions made our Stead Heart Center Cardiac Catheterization Laboratory one of the finest facilities in the area. The expansion of the Lab was the result of the 2002 Capital Campaign, and the installation of the Donor Wall completes the project with much-deserved recognition of the people whose generosity made it possible. The Stead Heart Center enjoys ongoing support from a Foundation endowment fund. Each year, the Foundation-sponsored Heartbeat Gala replenishes and even increases the fund, assuring that a continuing stream of money is available to improve the Center as opportunities arise and conditions warrant. This year’s Gala—the tenth—attracted a record 430 guests. A cocktail reception kicked off the evening as those in attendance participated in a silent auction, offering bids on a number of gifts donated by the business community. Dinner, drawings, and dancing followed. Proceeds from the evening exceeded $84,000. The event was also used to honor and recognize the 25th Anniversary of the Foundation, with special acknowledgement of the organization’s original board of directors. Several members of that visionary group were in attendance. The President’s Society, a working group of Foundation members, gathered at the organization’s 2004 annual luncheon to hear from C. Duane Dauner, chief executive officer of the California Healthcare Association. Dauner apprised the audience of a number of developments in health care in our state, with predictions of what the future might hold. Step by step, donor by donor, endowment by endowment, gift by gift, event by event, activity by activity, the dedicated members of the Foundation continued to step up for the Hospital, our patients, and the community in 2004. And those steps are leading us into the future on a firm and steady path. …23… DONATIONS FROM COMMUNITY BUSINESSES/CORPORATIONS/ORGANIZATIONS 24 Hour Fitness A & M Direct Abbott Laboratories Fund Adeza Biomedical Corp. Al's Garden Art, Inc. Alfigen, Inc. Angels Baseball Apollo Group, Inc. Armstrong Gardens Center Aromatique Autry National Center Autumn Belles #879 Aventis Pharmaceuticals AXA Financial Bank of America Baxter Healthcare Corporation Bayer Healthcare Pharmaceuticals Boston Scientific/Scimed Cal Poly Pomona Foundation, Inc. California Computer Schools, Inc. California Pizza Kitchen Callaway Coastal Candlelight Pavilion Dinner Theater Cardinal Health Medical Products and Services Casa Colina Centers for Rehabilitation CBC Pharmacy Chino Hills Professional Plaza, LLC Claim Jumper Claremont Golf Course Claremont Juice Company Claremont Unified School District Maintinence, OP Transportation Claremont Village Clinitype, Inc. CNC Contractors Corp. Cobe Cardiovascular, Inc. COMFORCE Committee Members Community Bank Foundation Cookie Lee Jewelry Costco Wholesale - LA Region Country Villa Healthcare Center Diamond Bar High School Disneyland Diversified Builders Services DoubleTree Hotel Eagles Aerie 2215 (Auxiliary) Edwards LifeSciences Elsevier, Inc. Empire Lakes Golf …24… Ernst and Young, LLP Espiau's F and H Tires Fairplex Festival of Arts Fisher and Paykel Healthcare Forest Lawn Foundation Frank J. Marquez Consultants Gift Baskets West GKK Corporation Glen Ivy Hot Springs Greater El Monte Community Hospital Guidant Happy Moments Gift Boutique Harrington Industrial Plastics, Inc. Harris Interactive Harvard Square Haugh Performing Arts Heroes Restaurant Hill-Rom Hillcrest Hollywood Park Hologic, Inc. IMPROV Inland Hospice Association Inland Valley Daily Bulletin Inland Valley News Inter Valley Health Plan J. Filippi Winery J.D. Crevier & Associates, Inc. J.R. Abbott Construction, Inc. Jerry D. Mead's N.W.I.W.C. Jiffy Lube Joseph Filippi Winery & Vineyard Jouni's Cafe Kentec Medical, Inc. Kindred Corporation La Mirada Theatre LA Times Labor of Love Childbirth Services Ladies Plastic Golf Organization Law Offices of Michael A. Scaffidi, Inc. Law Offices of Zorik Mooradian LegoLand California Legters Management Company Los Angeles Dodgers Magnolia School Staff Mammoth Mountain California Maniac Mike's Cafe Marshall Canyon Golf Course McDermott and McNamara, LLP McIlvried Trust Account Medela, Inc. Medical Group of Chino Hills, Inc. Medimmune, Inc. Medtronic Inc. MEMRAD Medical Group Millennium Pharmaceuticals Montclair Fire Department Mount Palomar Winery Musick, Peeler and Garrett LLP N. E. White Transportation Natus Medical Inc. Neo-Peds Medical Group, Inc. NEODOC New York Delight Newport Architectural Group, Inc. Oak Tree Charitable Foundation OB Specialties, Inc. Ohmeda Medical Olive Garden Ontario Elks Ladies of Lodge #1419 Ontario Emblem Club, #196 Opera Pacific Outcome Sciences, Inc. PFF Bank and Trust Pioneer Electronics Pomona Valley Cardiac Surgery Medical Group Pomona Valley Harley Davidson Pomona Valley Mining Co. Premier Medical Group Premium Promotionals Pro Med Health Care Administrators PVHMC Auxiliary PVHMC Clinical Laboratory Assoc. PVHMC Nursing Administration Supervisors and Staffing Coordinators Quakes Rancho Hills Escrow Regal Entertainment Group Rhino Records Richard Nixon Library RMMS 8th Grade Careers Class 2004/2005 Ronald Reagan Library Round Table Pizza Roy G. Decker Elementary School, PTA St. Nectarios Greek Othodox Church San Diego Aerospace Museum San Gabriel Valley Perinatal Medical Group, Inc. Santa Anita Park Scandia Schaefer Ambulance Service, Inc. SCIOS See's Candies Siemens Medical Solutions Health Services Corp. Six Flags Magic Mountain Southern California Gas Co. Spaghetti Eddie's Stead Health Gym Stonecreek Company Terumo Cardiovascular Systems The Claremont Club The Claremont Inn The Vitreo Retinal Assoc. Staff Thread at Work TMAD, Inc. Todd Memorial Chapel Tony Roma's Toshiba America Medical Systems, Inc. Tri-Anim Health Services, Inc. TruCare Pet Boutique Twin Oaks Social Club Tyco Healthcare United Way - Arrowhead United Way of Orange County Universal Studios Van Buren Golf Center Vince's Spaghetti Vitas Hospice Services, LLC Vitas Innovative Hospice VNA and Hospice of Southern California, Inc. Wells Fargo Community Support Campaign Western University of Health Sciences Windsor Cottage, Inc. Women Of The Moose #542 XERXES Yard House Restaurants, LLC Yellow Pages Inc. Young Ladies Institute, #143 PERSONAL DONATIONS •••A••• Mr. Steven P. Abeyt Mr. Savino Abrajan Mrs. Emily Abrams Mr. and Mrs. David Acenas Mr. and Mrs. Edwin R. Adams Ms. Patricia S. Adams Ms. Karyn Adamson Miss Natasha C. Adeimy Mr. and Mrs. Alan B. Adler Mr. and Mrs. Manuel G. Aguirre Mr. George T. Akahoshi Dr. and Mrs. Dwight M. Akers Mr. and Mrs. Christopher Aldworth Mrs. Alice Alexandre Hon. and Mrs. Clifton L. Allen Mrs. Howard P. Allen Mrs. Jane Allen Mr. and Mrs. Walter T. Allen Ms. Anna Allyn Dr. and Mrs. James P. Almas Dr. Remedios L. Almirante Ms. Lara Alvarez Mrs. Jay Ambrose Mr. Gilbert Amis Mr. and Mrs. Charles Anderson Ms. Ferne F. Anderson Mr. and Mrs. George R. Anderson Ms. Stacy L. Anderson Mr. and Mrs. Stephen A. Andruszkewicz Mr. Donald Angel Mr. and Mrs. Curtis Annett Anonymous Ms. Cristal Anton Mr. and Mrs. Edward C. Anzur Ms. Gaby Arcand Mr. and Mrs. William B. Arce Mr. and Mrs. Andrew Archibeque Mr. and Mrs. Steven A. Armijo Mr. and Mrs. H. A. Arnebold Ms. Phyllis Arnold Mrs. Lisa Arnot Rev. and Mrs. Sadaich Asai Ms. Florence Astuto Ms. Virginia R. Atherton Mrs. Ruth Auld Christina and Maria Avila •••B••• Mr. and Mrs. Charles W. Bader Mr. and Mrs. Raymond J. Bader Ms. Barbara C. Baird Ms. Lois J. Baldwin Ms. Irene J. Bandura Mr. and Mrs. Donald J. Banta Mr. Eugene A. Barber Ms. B. J. Barnes Mr. and Mrs. John Barnes Mr. and Mrs. Stanley R. Barnes Mrs. Gertrude Barnett Mr. and Mrs. W. J. Barry, Jr. Mrs. Ursula Bartel Ms. Rebecca A. Bartling Mr. and Mrs. Kenneth Barto Ms. Ruby Bartram Mrs. Claudia Bass Mr. and Mrs. Joel Bates Mr. and Mrs. Frank Batista Mr. and Mrs. Harry C. Battin Mrs. Kay Baum Mr. and Ms. Joseph Baumgaertner Ms. Lillian Baumgardner Mrs. Janet D. Bazela Mr. and Mrs. John V. Beahrs Dr. and Mrs. Oliver H. Beahrs Dr. and Mrs. James P. Beasom, III Mr. Joel Beauchamp Ms. Cheryl Beck Mrs. Edla Becker Mr. and Mrs. Leonard Beezy Mr. and Mrs. George W. Belding Dr. and Mrs. Osman B. Beller Mr. and Mrs. Henry Benjamin Mrs. Robert Bennett Mr. and Mrs. William H. Bentley Mr. and Mrs. Craig Berge Mr. and Mrs. James D. Berger Mr. and Mrs. James Berke Mr. and Mrs. Bernard A. Bernstein Mr. and Mrs. Douglas R. Betts Ms. Ann M. Betz Mrs. Susan Biegel Mr. and Mrs. Michael Bivens Ms. Pat Bivins Mr. and Mrs. Robert P. Blackburn Mrs. Walter L. Blackwell Mr. and Mrs. Bradford Blaine Ms. Brittney Blanchard Sydney Blanton Mr. Fred Blasgen Mrs. Karen A. Blessing Ms. Joan M. Bogue Mr. Henry B. 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Tieken Mr. and Mrs. Lee Nelson Mrs. Doris Tinsley Mr. and Mrs. Richard Tipping Ms. Regina Tipton Mr. and Mrs. John R. Todd Mr. and Mrs. John W. Todd Ms. Columbia Tolerico Mr. and Mrs. Earl R. Tolle Dr. and Mrs. William L. Toothaker Mr. Mark E. Tracy Dr. Rohit R. Trivedi and Dr. Geeta Patwa-Trivedi Mr. and Mrs. James Trobaugh Dr. and Mrs. Curt N. Tsujimoto Mr. and Mrs. Eldred F. Tubbs Mr. John Tulley and Ms. Mabel Rowland Mrs. Hugh B. Tulloch Mr. and Mrs. E. Bruce Twichell Ms. Alice A. Tyson •••U••• Ms. Diane Ulm Mrs. Norma J. Ulrich Dr. Jessie and Dr. Sunny Uppal Mr. and Mrs Steven Urban Mr. Ralph Uva Ms. Sally Uva •••V••• Dr. Lewis A. Vadheim Mr. Joe P. Valadez Mr. and Mrs Frank A. Valdez Mrs. Priscila F. Valdez Don and Anita Valoff Mr. and Mrs. Kenneth Van Lul Mrs. Hazel Vanbuskirk Mr. Daniel C. Vandermeulen Ms. Anne Vartabedian Mr. Leonard Velasquez Mrs. Betty A. Vera Mr. and Mrs. Ronald T. Vera Mrs. Clara Verburg Mr. and Mrs. Mike Vestino Mrs Vernon E. Vinatieri Mr. and Mrs. Everett L. Vinzant Mr. Richard Vos and Ms. Nicole Hamon •••W••• Mr. and Mrs. Jack Waggoner Mrs. Yvonne Wagner Mr. and Mrs. Takashi Wakamatsu Mr. and Mrs. Theodore Waldman Ms. Karen J. Waldron Mrs. Beatrice Walker Mrs. Doris E. Walker Mr. and Mrs. Robert P. Walker Ms. Susan D. Walker Mrs. Florence E. Walliser Mrs. Roxie Walsh Mr. and Mrs. Peter A. Walski Ms. Eva M. Ward Mrs. Thomas B. Ward Mr. and Mrs. Mark A. Warren Ms. Bessie Washington Mrs. Michiko Washlow Mr. and Mrs. Robert Watson Mr. and Mrs. Ken Watts Mr. and Mrs. Reginald Webb Mr. and Mrs. Lawrence P. Wedeen Mr. and Mrs. John G. Weigle Mr. and Mrs. Kurt L. Weinmeister Mr. and Mrs. Paul F. Weisend Dr. and Mrs. David Welsh Ms. Sara E. Werner Ms. Germaine M. West Ms. Kathleen West Ms. Mary Westlake Mr. and Mrs. Sean Whaley Andy Wheeler Mr. and Mrs. Dennis Wheeler Mr. Steve Whetstone Ms. Christine Whitaker Dr. and Mrs. Peter White Dr. and Mrs. Seymour H. White Mrs. Maxine C. Whiteside Mr. and Mrs. William Whitson Mrs. Margaret E. Whyte Ms. Kathleen Wicker Ms. Patricia M. Wilcox Mr. and Mrs. Earl M. Wilkinson Mr. and Mrs. Billy Williams Mr. Clarke Williams Miss Erin Williams Ms. Geri Williams Mr. and Mrs. Lorence Williams Ms. Anthony Williamson Mr. and Ms. Royce N. Wilson Mrs. Ruth Wilson Mrs. Wilma Wilt Mrs. Willis Wingert Mr. and Mrs. Lawrence B. Winn Mr. and Mrs. Thomas J. Winters Mr. Warren W. Winton Mr. John H. Witzmann Mr. and Mrs. Joseph J. Wojcik Mr. Paul K. Wong Ms. Mary Ellen Woodruff Mr. and Mrs. Thomas T. Woodson Mr. and Mrs. Jerry Wortham Mr. C. L. Wright Mrs. Margaret Wright Ms. Marie Wright Mr. and Mrs. Robert M. Wright Ms. Gloria Wu Mr. and Mrs. Charles D. Wyckoff •••Y••• Ms. Arcadia Yerena Mr. and Mrs. Richard E. Yochum Mr. and Mrs. Arthur S. York Mr. Harry H. Yoshioka Ms. Vivian Yoshioka Mrs. Harriette C. Young Mr. and Mrs. James R. Young •••Z••• Mr. Darryl C. Zell Mr. and Mrs. Stephen Zetterberg Mrs. Roman G. Ziolkowski Ms. Frances Zolnikov Ms. Nancy Zunde …29… STATISTICS/FINANCIALS General Info: Total Licensed Beds Patients Admitted Patient Days Newborn Deliveries Emergency Department Visits Surgery Cases Laboratory Procedures Radiology Visits Cardio-Respiratory Visits Physical Therapy Visits Cardiac Surgeries Cardiac Cath Procedures Number of Employees Physicians on Staff Number of Volunteers Charitable Care Hospital: *Consolidated Balance Sheet (in thousands) Assets Liabilities Net Assets: General Fund Restricted Fund Total Liabilities & Fund Balances Consolidated Statement of Operations (in thousands) Total Revenues Operating Expenses Operating Income *Due to the adoption of Statement of Financial Accounting Standard 136 the Balance Sheet includes the Hospital’s interest in the Foundation Foundation: Balance Sheet (in thousands) Assets Liabilities Net Assets: General Fund Restricted Fund Total Liabilities & Fund Balances Statement of Operations (in thousands) Total Revenues Operating Expenses Operating Income …30… 2003 436 20.903 102,568 6,411 58,639 13,369 913,349 153,088 194,801 114,218 227 3,228 2,769 633 912 9,982,740 2004 436 20,848 102,525 6,695 58,638 12,995 899,277 154,714 196,682 105,566 237 3,649 2,765 618 901 12,848,667 2003 2004 $248,185 116,653 $256,188 116,855 122,037 9,495 248,185 128,646 10,687 256,188 253,814 252,612 1,202 273,718 266,552 7,166 2003 2004 $18,109 6,256 $18,382 6,141 3,392 8,461 18,109 3,301 8,940 18,382 1,072 443 629 372 641 (269) LEADERSHIP PVHMC BOARD OF DIRECTORS PVHMC FOUNDATION BOARD OF DIRECTORS Alan H. Smith Chairman Jane H. Goodfellow Chairman Stephen C. Morgan Vice Chairman William M. Grant First Vice Chairman Bernard A. Bernstein, CPA Vice Chairman Jan Paulson Second Vice Chairman Richard E. Yochum President/CEO Richard E. Yochum President/CEO Michael A.G. Nelson Treasurer Michael A.G. Nelson Treasurer Juli Hester Assistant Treasurer Juli Hester Assistant Treasurer Kurt Weinmeister Secretary JoAnne George, CFRE Vice President/Secretary Kenneth Van Lul Assistant Secretary Rosanne M. Bader Richard L. Carr, Sr. Donald R. DesCombes Edith Frances Eells John Felton Charles M. Magistro Ellson F. Smith Lorin C. Spencer, M.D. William R. Stead Robert Balzer Kenneth K. Nakamoto, M.D. President, Medical Staff Keith T. Kusunis, M.D. President-Elect, Medical Staff Bernard A. Bernstein, CPA Jane H. Goodfellow Foundation Chairman PVHMC MEDICAL STAFF EXECUTIVE COMMITTEE Kenneth K. Nakamoto, M.D. President Keith T. Kusunis, M.D. President-Elect Gurbinder S. Sadana, M.D. Immediate Past President R. Melvin Butler, M.D. Richard P. Crean Gurbinder S. Sadana, M.D. Immediate Past President, Medical Staff Lewis A. Vadheim, M.D. Harold D. Damuth, Jr., M.D. William R. Hale, M.D. Secretary/Treasurer Purnima Chaurushiya, M.D. Pathology Jack Doyle Lee A. Goldstein, O.D. Celeste Palmer Auxilary President Brenda Barham Hill, Ph.D. Edward S. Cortez Susan B. Hyland Richard P. Crean Kevin McCarthy Donald R. DesCombes William C. McCullum Fred W. Freehling Nancy H. Magnusson Roger A. Ginsburg A.R. Mohan, M.D. Nancy H. Magnusson Curtis W. Morris Kevin McCarthy Neil O’Dwyer Curtis W. Morris Thomas Steffanci, Ph.D. Thomas F. Nuss Nancy B. Thum Donald A. Russell PVHMC FOUNDATION EMERITUS William R. Stead Alan D. Cundari, D.O. Family Practice Bhupat H. Desai, M.D. Medicine Department Kenneth S. Moore, M.D. Emergency Department Yogesh K. Paliwal, M.D. Cardiac Services Urmila M. Patel, M.D. Pediatric Department Jeereddi A. Prasad, M.D. UM Committee Sarvotham K. Reddy, M.D. Surgery Department Paul A. Reisch, M.D. Radiology Dilip R. Shah, M.D. Medical Records E. Burdette Boileau John R. Todd Barbara A. Brown Mahipal M. Shah, M.D. Orthopedics Ronald T. Vera Norman L. Cadman, M.D. Tyson Shih, M.D. Otolaryngology …31… Rohit R. Trivedi, M.D. Critical Care John Mata Vice President for Services Debra A. Turull, D.O. Ob/Gyn Deeny Morales Vice President for Sick Baby and Hospital Assistance Funds Roland S. Yoshida, M.D. Anesthesia Terry Blubaugh Publicity Chairperson and Historian PVHMC MEDICAL STAFF ADMINISTRATIVE MEMBERS Helen Johnson Finance Committee Chairperson Richard E. Yochum President/CEO Ron Missick Legislative Chairperson Kurt Weinmeister Executive Vice President/COO Emily Abrams Protocol Chairperson Steven C. Reiner, M.D. VPMA Penny Campbell Housecall Chairperson Cherie Rudoll, R.N. VP Nursing & Patient Care Services Barbara Watts Children’s Services Chairperson Barbara Caudill, R.N. Director, Utilization Management Virginia Swarts Parliamentarian Janie Ridgeway, R.N. Director, Quality Management Stacy Mittelstaedt Director of Volunteers Tom Dotts, PharmD. Director, Pharmacy JoAnne George PVHMC Vice President for Development Linda Kane Coordinator, Medical Staff PVHMC AUXILARY BOARD OF DIRECTORS Celeste Palmer President Nancy Zunde President-Elect Marilyn Gautreau Secretary Paulette Jirsa Membership Secretary Ray Engelke Treasurer Virginia Russell Immediate Past President Machiko Tanaka Vice President for Gift Shop Wavel Cox Assistant Vice President for Gift Shop Brenda Grani Vice President for Student Volunteers Mary Jane Bates Vice President for Recruitment and Orientation …32… Pomona Valley Hospital Medical Center extends its many thanks to Robert "Bob" Walker for many of the photographs he has voluntarily taken throughout the year and are included in this Annual Report. Pomona Valley Hospital Medical Center is a not-for-profit, regional medical center dedicated to providing high quality, cost effective health care services to residents of the greater Pomona Valley. The Medical Center offers a full range of services from local primary acute care to highly specialized regional services. Selection of all services is based on community need, availability of financing and the organization’s technical ability to provide high quality results. Basic to our mission is our commitment to strive continuously to improve the status of health by reaching out and serving the needs of our diverse ethnic, religious and cultural community. 1798 North Garey Avenue, Pomona, CA. 91767 (909) 865-9500 www.pvhmc.org
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