e-Commerce in the Laboratory Survey
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The economy is always changing. The way we do business also changes. Today
in the US, e-Commerce accounts for nearly 5% of total retail sales. Manufacturers
of laboratory instruments and products need to know your usage of e-Commerce
today and in three years. This survey is confidential. No sales representative will
contact you.
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survey.
Thank you for your time!
1. Do you use or direct the use of analytical and/or life science instruments?
Mark only one.
Yes, I use analytical and/or life science instruments
Yes, I direct the use of analytical and/or life science instruments
Yes, I use and direct the use of analytical and/or life science instruments
No, I do not use or direct the use of analytical and/or life science instruments
2. How frequently do you visit Web sites of laboratory instrument and
product manufacturers/vendors? How frequently do you visit Web sites for
your personal use? Mark one per column.
Laboratory Products
Personal Use
Daily
Daily
Several times a week
Several times a week
Weekly
Weekly
Several times a month
Several times a month
Infrequently
Infrequently
Never
Never
3. For each of the following needs for laboratory instrument and product
manufacturers/vendors, what is your PRIMARY method of contact TODAY?
Mark one per line.
PRIMARY METHOD TODAY
Go to the
Manufacturer's
Web site
Send an e-mail
to the
Manufacturer
Phone the
Manufacturer
Contact the
sales or
service rep
Get current product information
Get new product and promotional information
Order instruments/accessories
Order consumables/parts
Order administration/tracking
Application information
Installation information
Repair/service information
Technical support
4. For each of the following needs for laboratory instrument and product
manufacturers/vendors, what is your PREFERRED method of contact?
Mark one per line.
PREFERRED METHOD
Go to the
Manufacturer's
Web site
Get current product information
Get new product and promotional information
Order instruments/accessories
Order consumables/parts
Order administration/tracking
Application information
Installation information
Repair/service information
Technical support
Send an e-mail
to the
Manufacturer
Phone the
Manufacturer
Contact the
sales or
service rep
5. Concerning e-Commerce, how important are each of the following to be
included as a capability on the Web sites of laboratory instrument and product
manufacturers/vendors that you use? Mark one per line.
Instruments and Equipment
Analytical and Life Science Instruments
Request a quotation online
Create your own quotation online
Online ordering of instruments
Check status of an order
Request a sales call
Accessories for Instruments
Request a quotation online
Create your own quotation online
Online ordering of accessories
Check status of an order
Laboratory Equipment
Request a quotation online
Create your own quotation online
Online ordering of equipment
Check status of an order
Very
Important
5
4
3
2
Not
Important
1
Parts & Supplies
Parts for Instruments
Identify part number/description for repair/replacement
parts
Request a quotation online
Create your own quotation online
Online ordering of parts
Check status of order
Consumables
Identify/description for consumables
Request a quotation online
Create your own quotation online
Online ordering of consumables
Check status of order
Supplies
Identify/description for supplies
Request a quotation online
Create your own quotation online
Online ordering of supplies
Chemicals and Solvents
Identify/description for chemicals and solvents
Request a quotation online
Create your own quotation online
Online ordering of chemicals and solvents
Very
Important
5
4
3
2
Not
Important
1
Service/Services
Service Contracts
Ability to review a contract
Ability to renew a contract
Request a quotation online
Create your own quotation online
Online ordering of new service contract
Arrange for a service call
Compliance/Validation Services.............
Ability to review a contract
Ability to renew a contract
Request a quotation online
Create your own quotation online
Online ordering of compliance/validation services
Method Development Services
Ability to review a contract
Ability to renew a contract
Request a quotation online
Create your own quotation online
Online ordering of method development services
Asset Management Services
Ability to review a contract
Ability to renew a contract
Request a quotation online
Create your own quotation online
Online ordering of asset management
Very
Important
5
4
3
2
Not
Important
1
6. What percentage of your annual purchases of products for the laboratory are
currently made online TODAY? What percentage do you anticipate in 3 years?
Online Purchases TODAY
0%
110%
1120%
2130%
3140%
4150%
5160%
6170%
7180%
8190%
91100%
7180%
8190%
91100%
Analytical and Life Science Instruments
Accessories
Laboratory Equipment
Parts
Consumables
Supplies
Chemicals and Solvents
Service Contracts
Services
Online Purchases IN 3 YEARS
0%
Analytical and Life Science Instruments
Accessories
Laboratory Equipment
Parts
Consumables
Supplies
Chemicals and Solvents
Service Contracts
Services
110%
1120%
2130%
3140%
4150%
5160%
6170%
7. What percent of your annual purchases of products for the laboratory do you
purchase from the following sources?
1-10%
1120%
2130%
3140%
4150%
Analytical Instruments/Accessories/Parts
Manufacturer
Distributor (e.g., Fisher, VWR)
Collaborative eBusiness/eProcurement Solutions
Provider (e.g., Ariba, SciQuest)
Used/Refurbished Equipment Dealer
Laboratory Equipment
Manufacturer
Distributor (e.g., Fisher, VWR)
Collaborative eBusiness/eProcurement Solutions
Provider (e.g., Ariba, SciQuest)
Used/Refurbished Equipment Dealer
Consumables/Supplies
Manufacturer
Distributor (e.g., Fisher, VWR)
Collaborative eBusiness/eProcurement Solutions
Provider (e.g., Ariba, SciQuest)
Chemicals
Manufacturer
Distributor (e.g., Fisher, VWR)
Collaborative eBusiness/eProcurement Solutions
Provider (e.g., Ariba, SciQuest)
8. If you use a Collaborative eBusiness/eProcurement Solutions Provider
(e.g., Ariba, SciQuest), which do you use?
5160%
6170%
7180%
8190%
91100%
9. How important are each of the following on Lab Equipment and Supplies
Web sites? Mark one per line.
Very
Important
5
Feedback/ratings on products
Videos
Photos
Accurate titles and descriptions
Required/related products
Promotions/discounts
Online chat
Chat with a LIVE agent
Free shipping availability
Clear return policy
Listing of the best sellers
Listing of other viewed items
View of all previously ordered items
Add to "My Favorites"
Quick view of product information (photos,
drawings, details, specifications, customer
reviews, etc.)
Detailed view of product information (photos,
drawings, details, specifications, customer
reviews, Q&A, promotional de
Parts availability for older instruments
Clearance items
Special orders
4
3
2
Not
Important
1
10. What could a manufacturer/provider of products for the laboratory do to
increase your use of e-commerce for their products? Please be specific.
Product
Analytical and Life Science Instruments
Accessories
Laboratory Equipment
Parts
Consumables
Supplies
Chemicals and Solvents
Service Contracts
Services
What They Could Do
11. Is there any online provider/vendor that you use today that does a
Great Job that should be imitated for Laboratory Products?
Company
Why they are great
About You
12. Which of the following best describes your job function?
Research Director
Lab Director
Lab Manager
Section/Project Manager
Lab Supervisor
Scientist
Engineer
Technician
University Professor
Instructor at College/University
Student at College/University
Corporate Management
Other (specify)
13. Which of the following best describes your department?
Mark only one.
Research
Development
Central Service Laboratory
QA/QC
Production
Process Control Monitoring
Management (not lab)
Purchasing
Teaching/Education
Other (specify)
14. Which of the following best describes your organization?
Mark only one.
Industry
Hospital
Government
College/University
Independent/Contract Lab
Contract Research Organization/CRO
Contract Manufacturing Organization/CMO
Foundation/Non-Profit Organization
Other (specify)
15. What is the size of your organization at your specific site, and the
number of employees on a worldwide basis? Mark one per column.
Specific
Location
Worldwide
1-50
51-100
101-250
251-500
501-1,000
1,001-10,000
>10,000
16. What products or services does your organization provide?
Mark all that apply.
Agricultural Chemicals
Metals/Metal Products
Automotive/Defense/Aviation
Organic Chemicals
Basic Research (not product related)
Paper/Pulp
Bio-Pharmaceuticals
Petrochemicals
Biotechnology Products
Petroleum
Clinical/Diagnostics
Non-Petroleum/Fuels/Energy
Consumer Products
Pharmaceuticals
Education
Pharmaceuticals Generic/BioGeneric
Electronic Instruments/Semiconductors
Pigments and Dyes
Environmental/Water
Polymers/Paints/Coatings
Food/Beverages/Flavors
Recycling
Forensics/Toxicology
Renewable Energy
Homeland Security
Service Laboratory
Inorganic Chemicals
Other (specify)
17. What is your age?
< 25
25-30
31-35
36-40
41-45
46-50
51-55
56-60
61-65
> 65
18. What is your educational level? Mark only one.
PhD
MS/MA
BS/BA
Associates Degree
High School +
Other (specify)
19. How many of the following products do you use in your laboratory?
Mark all that apply.
Number of Products
1
AA
Calorimetry
Capillary Electrophoresis
Confocal Microscopy
DNA Microarray
Electrophoresis
Elemental Analysis
Fluorescence & Luminescence
GC
GC-MS
HPLC
ICP-OES
ICP-MS
Infrared (FT-IR)
Ion Chromatograph
LC-MS
Low Pressure LC
Microcalorimetry
Microfluidics
NIR
NMR
Nucleic Acid Amplification
Optical Microscopy
Particle Characterization
2
3
4
5
6
7
8
9
10
>10
PCR/RT-PCR
Physical Testing
Raman Spectrometer
Scanning Electron Microscopy
Other Microscopy
SPR
Surface Analysis
TLC
Thermal Analyzers
UV/Vis
Viscometry & Rheometry
X-ray
Other (specify)
First Name
Last Name
Company/Organization
Address
City
State
Zip Code
Country
Phone Number
e-Mail
Submit