CONTENTS
title pg
aBOUT OUR System Upgrades 03
WHAT WILL CHANGE 04
WHAT WILL NOT CHANGE 05
SERVICE AVAILABILITY SCHEDULE 06
TO-DO LIST 07
FAQ 09
Contact 10
2
ABOUT
TO-DO
I can’t stress enough how important it is to make sure you share your email address and
current contact information, so we can keep you well informed through the process and
also avoid any disruption to access of new services. Update your information by logging
into e-Banking. If you are not an e-Banking user, please visit CUNJ.org/email to update your
contact details.
Service
availability
Thank you for viewing our electronic tool kit for the system upgrades coming in
November. As you may already know, CUNJ is undertaking some system technology
upgrades in order to improve efficiency and enable future capabilities to make conducting
business with CUNJ easier. These technology upgrades will enable staff to spend more time
when working with our members. While the upgrades are mostly “behind the scenes,” they
will help CUNJ continue fulfilling our brand promise. In addition to some of the “behind
the scenes” upgrades, you will see some additional improvements. If you haven’t visited
CUNJ.org/upgrades, please check here often as this will be our main source of communication
when updates are announced. Additionally, this electronic tool-kit will be updated with
additional imperative information as needed.
will not change
Dear Members,
Will CHANGE
aBOUT OUR SYSTEM UPGRADES
We thank you for your continued business and look forward to the exciting upgrades!
Thank you,
FAQ
Andrew L. Jaeger, cce
CONTACT
President/CEO
3
ABOUT
•Updated technology to improve member experience.
will not change
“Core Computer System”
Will CHANGE
What will change
Online Loan Application System
Touch Tone Teller
•Updated automated phone system may have
different options.
Service
availability
•Updated online and mobile-friendly loan application
system.
Suffix Numbers
TO-DO
•Certificates will be assigned a new suffix number
based on open date starting at 0100. All other
suffixes will become 4-digit with leading zeros.
E-BANKING FUNCTIONALITY
•More self-service features such as reordering checks
and ability to see pending transactions and funds
availability holds.
CONTACT
•Transfer option to and from other CUNJ accounts
(cross-member transfers) in e-Banking may be
affected. Please request this functionality if you
experience any issues.
FAQ
•POP Money user registration will need to be
completed again after November 1, 2015.
4
ABOUT
Will CHANGE
he safety and security of your account and personal
T
information will remain our number one priority, as always.
• C
hecks - Can continue to use your
existing checks
Service
availability
• Routing Number - 2312-7861-4
will not change
What will not change
• Credit Card Account Numbers
• D
ebit/ATM Card Account Number
& PINs
TO-DO
• Pre-authorized Debits/Credits
• Bill Pay Payees & Payments
• Current Account Numbers
• e-Banking or Mobile Banking Access
FAQ
CONTACT
5
ABOUT
NOVEMBER 2
NOVEMBER 3
Branches
CLOSED
AT 4PM
CLOSED
CLOSED
OPEN AT
12PM
OPEN
Shared Branches
UNAVAILABLE
AFTER 4PM
CLOSED
CLOSED
AVAILABLE
AVAILABLE
Call Center
CLOSED
AT 4PM
CLOSED
CLOSED
OPEN AT
12PM
OPEN AT
7AM
e-Banking/
Mobile Banking
UNAVAILABLE
AFTER 4PM
UNAVAILABLE
UNAVAILABLE
AVAILABLE
AFTER 12PM
AVAILABLE
Online Loan &
Membership Application
UNAVAILABLE
AFTER 3PM
UNAVAILABLE
UNAVAILABLE
AVAILABLE
AFTER 12PM
AVAILABLE
Touch Tone Teller
UNAVAILABLE
AFTER 4PM
UNAVAILABLE
UNAVAILABLE
AVAILABLE
AFTER 12PM
AVAILABLE
ATMs
LIMITED
AVAILABILITY
UNAVAILABLE
UNAVAILABLE
AVAILABLE
AFTER 12PM
AVAILABLE
Debit Card
Purchases
LIMITED
AVAILABILITY
AFTER 4PM
LIMITED
AVAILABILITY
LIMITED
AVAILABILITY
LIMITED
AVAILABILITY
PRIOR TO 12PM
AVAILABLE
Credit Cards
AVAILABLE
AVAILABLE
AVAILABLE
AVAILABLE
AVAILABLE
Checks
AVAILABLE
AVAILABLE
AVAILABLE
AVAILABLE
AVAILABLE
SUNDAY
MONDAY
TUESDAY
TO-DO
NOVEMBER 1
Service
availability
SATURDAY
OCTOBER 31
will not change
FRIDAY
OCTOBER 30
Will CHANGE
Service availability schedule
FAQ
Extended call center hours
November 3, 2015 – January 31, 2016
7 Days a Week – 7AM to 8PM
CONTACT
6
Visit e-Banking or contact us to update your contact information.
Mark your calendars and plan ahead for upgrade weekend: See the
SERVICE AVAILABILITY SCHEDULE
october
By October 29th:
29 QUICKEN/QUICKBOOKS USERS
will not change
Branches & Operations will be closed EARLY on Friday, October 30th and will
re-open Monday, November 2nd at 12PM.
Will CHANGE
ASAP:
ABOUT
to-do list
Complete final download of transactions:
Service
availability
TO-DO
Quicken web connect user instructions
Quicken express connect user instructions
Quickbooks user instructions
Quicken support
Quickbooks support
FAQ
CONTACT
7
ABOUT
to-do list
By October 30th:
october
(TIP: For full functionality, please view this on a desktop computer, not a mobile phone or tablet.)
Will CHANGE
30 e-Banking:
Do you have a recurring transfer?
if yes, click here.
if yes, click here.
will not change
Do you use Funds Transfer or POP Money? (Transfer money from your CUNJ
account to your other FI accounts or other people.)
Modify all Scheduled Bill Payments to occur before October 30, 2015 or after
November 2, 2015.
Contact us to make sure your contact information is up-to-date. To avoid disruption
with our upgraded Touch Tone Teller, it will be necessary for your information to be
up-to-date.
NOVEMBER
2
ake weekend spending cash out! ATM and Debit access may be limited. See the
T
Service Availability Schedule.
TO-DO
Apply for any new loan before 3PM on Friday, October 30th.
Conduct all of your banking transactions prior to close at 4PM on October 30, 2015.
Service
availability
Other transactions:
on
or after november 2nd
QUICKEN WEB CONNECT USERS
FAQ
Deactivate and Reactivate Accounts
quicken web connect users instructions
quicken support
CONTACT
CHECK BACK for more UPDATES!
8
ABOUT
When are the system upgrades?
They will take place 10/30/15 - 11/2/15.
Q:
A:
Will I be able to access my accounts?
Please refer to the Service A
vailability Schedule.
Q:
A:
Will my information be safe?
Yes, your personal information will be secure and will not be shared.
Q: What system logins will change?
A:Your login for Touch Tone Teller will change, e-Banking will remain
the same.
Will my account numbers change?
No, account numbers will not change.
Q: Why is CUNJ upgrading its system?
A:The upgraded system will allow CUNJ to offer additional services
and improve efficiency for a better member experience.
When will SS/pension benefits post?
They will post 10/30/15 by c lose of business.
FAQ
Q:
A:
TO-DO
Q:
A:
Service
availability
Q: Will deposit holds change?
A:NO!
will not change
Q:
A:
Will CHANGE
faq
Q: Will any authorized payments, loan payments, or transfers work?
A:Yes, they will post from 10/30/15 - 11/2/15, with the exception of
e-Banking transfers.
CONTACT
Visit cunj.org/upgrades for updates!
9
ABOUT
Will CHANGE
will not change
QUESTIONS?
LET US HELP YOU MAKE AN EASY TRANSITION
Service
availability
CUNJ.ORG/upgrades
TO-DO
FAQ
call us at:
609.538.4061
CONTACT
10