CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OPERATIVE SOCIETY LIMITED PUSHPA BHAWAN, MADANGIR ROAD, NEW DELHI-110062 CONTENTS 1. Board of Directors 2 2. Executive Management 3 3. Some Facts 4 4. Some Figures at a Glance 10 5. Chairperson’s Speech 11 6. Directors’ Report 14 7. Auditor’s Report 19 8. Management Comments 22 9. Annual Accounts 27 10. Important Telephone Nos. & Postal Addresses 43 11. Evaluation and Assessment of Functioning of Kendriya Bhandar 57 A Multi-State Co-operative Society under the aegis of Ministry of Personnel, Public Grievances & Pensions Government of India 1 BOARD OF DIRECTORS AS ON 01.09.2016 CHAIRPERSON SMT. POONAM RAWAT DIRECTORS KM. KIMBUONG KIPGEN SMT. G. JAYANTHI SHRI J. SRINIVASAN SHRI M.S.RAWAT SMT. ANITA NEGI SHRI B.P.PANT SHRI CHAMAN SINGH SHRI PREM SINGH SHRI RAKESH RAWAT SHRI BALDEV SINGH SHRI H.C.S. RAWAT SHRI R.K. SINGH (MD) SHRI NARENDER SINGH (CO-OPTED) 2 EXECUTIVE MANAGEMENT AS ON 01.09.2016 SHRI R.K.SINGH Managing Director SHRI MUKESH CHATURVEDI Chief Vigilance Officer SHRI BIPIN BIHARI Dy. General Manager (F &A) SHRI BRIJ CHOUDHARY Assistant General Manager (Stationery) SHRI A.K.PARHI Assistant General Manager (Grocery) SHRI MUKESH KUMAR Assistant General Manager (Consumer) & Secretary SHRI DEBADAS RAY Vigilance Officer SHRI ASHOK KUMAR YADAV Accounts Officer SHRI BHARAT KUMAR Accounts Officer MS. SUSHMA Accounts Officer SHRI D.S. NEGI Quality Control Officer SHRI ASHWANI KUMAR Systems Analyst SHRI RISHI MATHUR Public Relations Officer 3 SOME FACTS 02.01.63 : The Union Cabinet decided to set up the Society 22.01.63 : The Government notified setting up of the Society 30.04.63 : The Society was registered under the Cooperative Societies Act. 01.07.63 : The first branch of the Society was opened at Raisina Road, New Delhi 14.07.81 : The Government issued notification that all Departments and their offices should make purchase of Stationery and other items from Kendriya Bhandar 22.01.87 : First branch opened outside Delhi at K. K. Nagar, Chennai 04.02.88 : The order dated 14.07.81 was extended to the offices outside Delhi 04.01.93 : Government asked all Public Undertakings to make their purchases of Stationery and other items from Kendriya Bhandar. 31.03.94 : Kendriya Bhandar crosses the sale of Rs. 100 crores 19.11.94 : Kendriya Bhandar wins the best Consumer Coop. Society Award announced by the Government of Delhi for the year 1993-94. 12.09.95 : Sale of drugs started in Kendriya Bhandar 24,09.96 : Kendriya Bhandar opened its 100th store at Cochin 05.01.97 : General Manager, wins the Top Professional Manager Award of the Institute of Marketing and Management. 31.03.97 : Kendriya Bhandar crosses the profit of Rs. 3 crores for the first time. 31.03.98 : Kendriya Bhandar crosses the sale of Rs. 200 crores 31.03.98 : Kendriya Bhandar crosses the profit of Rs. 4 crores for the first time 09.05.98 : Kendriya Bhandar opened store at Gwalior (M.P.) 15.06.98 : Kendriya Bhandar opened its store at Panaji (Goa) 10.07.98 : General Manager, wins the Eminent Personality Award Instituted by Council for National Health Development. 4 20.11.98 : Kendriya Bhandar opened its store at Ghaziabad (U.P.) 20.11.98 : General Manager wins the Eminent Cooperators Award for 1997-98 of Delhi Govt. 24.12.98 : Kendriya Bhandar opened its Store at Secunderabad (A.P.) 25.07.99 : Kendriya Bhandar opened it Store at Jaipur (Rajasthan) 20.11.99 : Kendriya Bhandar wins the best Consumer Coop. Society Award announced by the Government of Delhi for the year 1998-99. 08.09.2000 : Kendriya Bhandar becomes Multistate Sate Cooperative Society. 09.09.2000 : Kendriya Bhandar opened its store at Kakkanad, Cochin. 29.09.2000 : Kendriya Bhandar opened its store at P & T Colony, R. K. Puram-VI, N. Delhi. 30.10.2000 : Kendriya Bhandar opened its store at SPG complex, Pappankalan, New Delhi. 20.11.2000 : Kendriya Bhandar wins the Best Consumer Coop. Society Award announced by the Government of Delhi for the year 1999-2000. 09.07.2001 : Kendriya Bhandar opened its store at m Mankapur (U.P.) 08.08.2001 : Bye-laws of Kendriya Bhandar under Multi-state Coop. Society Act, 1984approved by Centred Registrar of Coop. Societies. 17.09.2001 : Kendriya Bhandar opened its Store at Ayur Vigyan Nagar, (AIIMS)New Delhi. 20.11.2001 : Managing Director, Kendriya Bhandar awarded with Best Cooperator Award for the year 2000-2001. 19-.09.2002 : First modernized store at Netaji Nagar, New Delhi was inaugurated by Smt. Vasundhra Raje, Hon’ble Minister of Personnel, P.G. & Pensions. 01.09.2003 : Second modernized store at Pandara Road, New Delhi was inaugurated by Shri Harin Pathak, Hon’ble Minister of Personnel, P.G. & Pensions. 08.11.2003 : IIT Store - II was inaugrated 18.01.2004 : A new retail store was opened at Bhavishya Nidhi Enclave, New Delhi 5 25.01.2004 : The Stationery sales office was opened in Vishakhapatnam. 12.07.2004 : The first Chemist Shop was opened at 23, Mahadev Road, : New Delhi. 28.08.2004 : The new retail store was opened at Udyog Bhawan, New Delhi. 31.03.2005 : Kendriya Bhandar crosses the sales of Rs. 300 crores. 19.04..2005 : Kendriya Bhandar opened a new Grocery Consumer store at Delhi University, Delhi. 08.08.2005 : Kendriya Bhandar opened a new Branch at Gandhi Nagar, Gujarat. 26.05.2006 : Kendriya Bhandar opened its new retail store at JNU Shopping Complex, New Delhi 27.10.2006 : Kendriya Bhandar opened its new retail store at Jamia Millia Islamia University, New Delhi 20.11.2006 : Honoured with Best Cooperative Award for the Year 2005-06 by the Govt, of NCT of Delhi 23.01.2007 : Kendriya Bhandar opened its new retail store at Jamia Hamdard University, New Delhi 22.03.2007 : Kendriya Bhandar opened its new retail store at Lodhi Road Market-I, New Delhi 05.07.2007 : Kendriya Bhandar opened its new retail store at Pushp Vihar Market, Sect.-4, New Delhi 09.08.2007 : Kendriya Bhandar opened its Chemist Shop at Delhi University (North Campus), Near Narnia Restaurant, Chhatra Marg, Delhi 20.08.2007 : Kendriya Bhandar opened its new retail store at Indian Air Lines Housing Colony Shopping Complex, Vasant Vihar, New Delhi 20.11.2007 : Managing Director, Kendriya Bhandar was honoured with Best Co-operator Award for the Year 2006-07 by the Govt. NCT of Delhi. 12.03.2008 : Kendriya Bhandar opened its new retail store at Vidyut Vihar(IPGCL Colony), N. Delhi 08.04.2008 : Kendriya Bhandar opened its new retail store at NDPL Colony, Shalimar Bagh, Delhi 6 17.06.2008 : Kendriya Bhandar opened its new retail store at Delhi Secretariat Building, IP Estate, New Delhi-02 27.08.2008 : Kendriya Bhandar opened its new retail store at Kalyanvas, Delhi Govt. Residential Colony, Delhi 08.09.2008 : Kendriya Bhandar contributed an amount of Rs. 5,00,000/to the : Prime Minister relief fund for the Bihar flood victims. 19.09.2008 : Kendriya Bhandar opened its new retail store at Timarpur, Delhi Govt. Residential Colony, Delhi-54 10.10.2008 : Kendriya Bhandar opened its new retail store at Gulabi Bagh, Delhi Govt. Residential Colony, Delhi 20.11.2008 : Kendriya Bhandar was honoured with Best Cooperative Award for the Year 2007-08 by the Govt. NCT of Delhi. 05.02.2009 : Kendriya Bhandar opened 1st Jan Aushadhi Generic Drug Shop, Shastri Bhawan, New Delhi -110001 13.02.2009 : Kendriya Bhandar opened its new retail store at Office of the Deputy Commissioner (East) I&FC Office Complex, IM Bandh, Delhi-31 12.03.2009 : Kendriya Bhandar opened its new retail store at DMRC Residential Colony, Shastri Park, (Metro Vihar) Delhi 110053 01.06.2009 : Kendriya Bhandar opened its new retail store at TC/TS - 20 & 25 New AG’s Colony, Doranda, Ranchi (Jharkhand ) 13.11.2009 : Kendriya Bhandar opened Jan Aushadhi Shop at Guru Tegh Bahadur Hospital, Shahdara, Delhi 11.02.2010 : Kendriya Bhandar opened Jan Aushadhi Shop at Deen Dayal Upadhyay Hospital, Hari Nagar, New Delhi 08.05.2010 : Kendriya Bhandar opened New retail store in Dilshad Colony at Plot No. F-93/G-1, Dilshad Colony, Delhi-110095 09.07.2010 : Kendriya Bhandar opened its New retail store in East of Kailash at shop No. 1 & 2 CSC East of Kailash, DDA Market New Delhi 110 065 7 31.07.2010 : Kendriya Bhandar opened its New retail store in Metro Vihar at DMRC Residential Colony, Near Sai Mandir, Najafgarh, New Delhi 22.11.2010 : Managing Director, Kendriya Bhandar was honoured with Best Co-operator Award for the year 2009-10 by the Chief Minister of Delhi 01.12.2010 : Kendriya Bhandar opened its new retail store in Ashok Hotel Residential Colony, New Delhi 23.05.2011 : Kendriya Bhandar opened its new retail store in Netaji Subhas Instt. of Technology Campus, Dwarka 26.07.2011 : Kendriya Bhandar opened its new retail store in Maulana Azad Medical College Residential Colony, New Delhi 26.11.2011 : Cooperative Education Programme was organised at NCUI for Directors, Delegates & Officers. 24.01.2012 : Kendriya Bhandar opened its new retail store in Tihar Jail Residential Colony, New Delhi 24.02.2012 : Kendriya Bhandar opened its new retail store in Dwarka, Sector-VII, New Delhi May-2012 : Kendriya Bhandar Launched Kendriya Bhandar Brand Atta in lOKg Pack. 02.06.2012 : Kendriya Bhandar opened its new retail store in New Moti Bagh Shopping Complex, New Delhi 23.06.2012 : Kendriya Bhandar opened its new retail store in Kidwai Nagar East, New Delhi 23.06.2012 : Kendriya Bhandar opened its new retail store in Laxmi Bai Nagar Residential Colony, New Delhi. 13.10.2012 : Kendriya Bhandar opened its new retail store at Baba Kharak Singh Marg, New Delhi. 20.11.2012 : Kendriya Bhandar was honoured with Best Cooperative Award for the year 2011-12 by the Govt, of NCT of Delhi. 15.04.2013 : Kendriya Bhandar opened its new retail store in AIIMS Residential colony at Ansari Nagar, New Delhi. 8 04.06.2013 : Kendriya Bhandar opened its new retail store at Rashtrapati Bhawan. 14.08.2013 : Kendriya Bhandar opened its new retail store at Aligarh Muslim University Campus (U.P.). 23.12.2013 : Kendriya Bhandar opened its new retail store in DMRC residential colony at Sarita Vihar, New Delhi. 30.01.2014 : Kendriya Bhandar opened its new retail store in the Shopping Centre Complex of I.P. University at Dwarka, New Delhi. 02.05.2014 : Kendriya Bhandar opened its new retail store in NDMC Market at Tilak Lane, New Delhi 06.05.2014 : Kendriya Bhandar opened its new retail store in Rashtrapati Bhawan, New Delhi. 08.07.2014 : Kendriya Bhandar opened its new retail store in P&T Colony, Sarojini Nagar, New Delhi. 01.09.2014 : Kendriva Bhandar opened its 100th new retail store (in Delhi) at Taurus Welfare Complex at Delhi Cantt, Delhi 20.11.2014 : Kendriya Bhandar was honoured with Best Cooperative Award for the year 2012-13 by the Govt, of NCT of Delhi 01.03.2015 : Kendriya Bhandar opened its new retail store in Uri Enclave (Near Naraina), New Delhi 20.05.2015 : Kendriya Bhandar opened its new retail store in Keshav Puram (Lawrence Road), New Delhi 30.06.2015 : Kendriya Bhandar opened its new retail store in Vijay Vihar (Uttam Nagar), New Delhi 29.07.2015 : Kendriya Bhandar opened its new retail store in Sarita Vihar, CSC DDA Market, New Delhi 14.01.2016 Kendriya Bhandar opened its new retail store in Dwarka, Sector-23B, New Delhi 27.02.2016 Kendriya Bhandar opened Patanjali Store in Jawahar Market, Lancer Road Delhi 9 SOME FIGURES AT A GLANCE AS ON 15.09.2016 Total No. of Employees : 417 Total No. of Stores/Offices : 143 Sales in 2015-2016 : Rs.102085.96 Lakhs Other Income in 2015-2016 : Rs.913.28 Lakhs Net Profit in 2015-2016 : Rs.661.39 Lakhs Paid up Capital : Rs.98.26 Lakhs Government’s shareholding : Rs.68.18 Lakhs Individual Members’ shareholding : Rs.30.08 Lakhs Net Worth : Rs.6914.29 Lakhs Reserves & Surplus : Rs. 6816.03 Lakhs 10 CHAIRPERSON’S SPEECH Dear Friends, It gives me great pleasure in welcoming you to the 53rd Annual General Meeting of the Society. The Annual Accounts of the Society for Financial Year 2015-16 alongwith the Directors’ Report are already with you. In the year 2015-16 the sales turnover of Kendriya Bhandar has increased to Rs.1020.86 crores as compared to the sales of Rs.825.16 crores in the year 2014-15. It is a matter of great satisfaction that despite discontinuation of DOPT OM, which has adversely affected the stationery sales, the organization has crossed the milestone of Rs.1000 crores for the first time in its history. As regards Govt. accommodation allotted to Kendriya Bhandar for office and retail stores, as a result of consistent follow-up, the Ministry of Urban Development has agreed in-principle to relocate the existing GPRA accommodations of Kendriya Bhandar on the first floor of the respective local shopping centres in line with Govt. Policy of mixed land use. Accordingly, seven stores (8 GPRAs) of Kendriya Bhandar in Central Govt. colonies are likely to be shifted on the first floor of Local Shopping Centres soon. Office of L&DO, Ministry of Urban Development has also agreed to allot 800 sq.ft. of land adjacent to existing Timarpur Store, on lease rent basis. Kendriya Bhandar shall create a shop on the allotted land for shifting of its store at Timarpur. As such, the long outstanding issue regarding shifting of Kendriya Bhandar stores in nine GPRAs is likely to be resolved soon. The efforts for restoration of DOPT OM atleast for exemption from submission of EMD/Security Deposit, Performance Guarantee and provision for procurement of stationery items upto Rs. one lakh is continuing. Meanwhile, Kendriya Bhandar has registered itself as a supplier/vendor on GeM (Govt. e-Market Place) for supply of the stationery items upto Rs.50,000/- under the provision of GFR 141-A. 2. Memberships and Share Capital As on 31.03.2016, there were 92146 members holding 300828 shares of Rs.10/- each alongwith the Government of India’s shareholding of 681764 shares. During the year 2015-16, the Society raised its share capital to 11 Rs.98.26 lacs from the earlier paid up capital of Rs.97.14 lacs by enrollment of new members. However, it may be mentioned that though an existing shareholder on retirement ceases to be active member of the Society, however, their share capital has not been refunded so far in view of the advice of the General Body that the share money may be refunded as and when requested by the retired shareholder. Accordingly, the share money in respect of retired members is also included in the share capital shown above. Further, action is in hand for enrollment of new members as per provision of the byelaws. 3. Expansion and Development I am pleased to inform you that as a result of excellent services extended by Kendriya Bhandar store at Taurus Canteen, Delhi Cantt, Office of QMG, Station Headquarters has promised to offer more accommodations/ shops to Kendriya Bhandar for opening of new grocery/consumer stores. At present, they are in the process of taking back the shops from existing private shop keepers occupying those shops for years. A new grocery consumer retail stores have been opened in DDA Shop at Sector-23B, Dwarka allotted by DDA last year. We will operationalise the other shops allotted by DDA at Rohini in phased manner as occupancy in those EWS residential colonies is poor. 4. Business Highlights The Society has achieved a sales turnover of Rs.1020.86 crores during F.Y. 2015-16 as against the sales of Rs.825.16 crores in F.Y.2014-15 (growth of 23.71% approx). The Society continued its endeavour of generating incidental income and accordingly, its other income is Rs.913.28 lacs in 2015-16 against Rs.804.54 lacs in 2014-15. The Society has achieved a net profit of Rs.661.39 lacs in 2015-16 as compared to Rs.673.31 lacs in 2014-15. The Society has also made the statutory provisions in the books of accounts as required under MSCS Act, 2002, rules thereunder and byelaws of the Society. 5. The Board has proposed to pay dividend to the shareholders at the rate of 10% on their paid up capital for the financial year 2015-16. 6. Services & Benefits to Customers So far, the billing to customers has been computerized in 66 stores. As a new initiative, the bar code scanning system is being provided in all these stores. Further, display panels are being provided for convenience of 12 customers so that they can point out discrepancy in rates of any item at the time of billing. CCTV cameras have been provided in 35 stores as preventive measure against shop lifting, theft etc. Credit Card Machines have so far been installed in 37 stores and being provided in remaining stores in phased manner. Payment through mobile phones on “Paytm App” has also been enabled in six stores on trial basis. It is pertinent to mention that the Society has been involved in welfare activities and has always assisted the Central Government and the Govt. of NCT of Delhi in arresting the price increase at the time of crisis. In view of, Skyrocketing Prices of Arhar & Urad Dal, Kendriya Bhandar has been working closely with M/o Consumer Affairs, Food & Public Distribution, Govt. of India for containing the prices of pulses in Delhi. The initiative taken by Kendriya Bhandar has been appreciated by M/o Consumer Affairs, Food & Public Distribution, Govt. of India. 7. The Society continues to maintain cordial relations all-around. The Society takes pride in the confidence shown by thousands of customers. It is not only our asset but also a source of inspiration. 8. I would like to reiterate that despite constraints, the performance of the Society during the year 2015-16 has been quite encouraging and I would like to appreciate the consistent efforts by the Managing Director, all officers and the employees for the good job done by them. I would also like to thank the Office of the hon’ble Prime Minister of India, the Ministry of Personnel, Public Grievances & Pensions, the Ministry of Urban Development, the Directorate of Estates, the Ministry of Consumer Affairs, Food & Public Distribution, the Ministry of Agriculture, all the Delegates and the Board of Directors for their kind help and encouragement, guidance and suggestions and for having actively participated and contributed to the success of the Society. Further, we sincerely pledge to continue in our assigned mission to provide good quality products at reasonable prices and to continue to serve the nation. We still have a lot of ground to cover for which I seek active cooperation of all the members and stakeholders of the Society. Sd/(POONAM RAWAT) Chairperson 13 Directors’ Report Dear Members, 1. The Directors of Kendriya Bhandar are pleased to present the Annual Report alongwith the audited accounts for the cooperative year ending 31st March 2016. 2. PERFORMANCE FOR THE COOPERATIVE YEAR 2015-16 The performance of the Society in terms of sales, profits and overheads during the year 2015-16 is as under:Indicators 2015-16 2014-15 102085.96 82515.77 Gross Profit (Rs. Lakhs) 3338.80 3567.00 Overheads (Rs. Lakhs) 3590.70 3698.22 Net Profit (Rs. Lakhs) 661.39 673.31 Increase in Sales (%) 23.72 21.73 Increase in overheads (%) (-)2.91 12.44 Gross profit to sales (%) 3.27 4.32 Net profit to sales (%) 0.65 0.82 Overheads to sales (%) 3.52 4.48 Share Capital (Rs. Lakhs) 98.26 97.14 Govt.’s share therein (Rs. Lakhs) 68.18 68.18 Capital employed (Rs. Lakhs) 6913.29 6492.25 Stock (Rs. Lakhs) 2225.75 2177.03 46 38 Individual share holders (Nos.) 92146* 91531* Shares held by Individual shareholders (Nos.) 300828 289589 10 10 236.37 320.30 Dividend to Government (Rs. Lakhs) 6.82 6.82 Employees strength (Nos.) 417 436 20 20 143 142 69.14 64.93 Sales (Rs. Lakhs) Sales inventory ratio (times) Dividend proposed/declared (%) Income Tax (Rs. Lakhs) Bonus paid (%) Stores/office network (Nos.) All India Net worth (Rs./Crore) * includes the members who have retired from service. 14 3. BUSINESS EFFICIENCY Your Society has achieved all time high sales of Rs.1020.86 crores during the Financial Year 2015-16 against the sales of Rs.825.16 crores in Financial Year 2014-15. It is encouraging to note that despite discontinuation of DOPT OM for supply of Stationery and other items to Govt. organizations w.e.f. 1st April, 2015, the total sales have increased by Rs.195.70 crores, primarily due to extra ordinary performance of some Regional offices by participating in State Govt. tenders for grocery and other items. However, such tender business is very difficult to carry forward on sustainable/regular basis, therefore, our efforts for restoration of DOPT OM shall continue for survival of organization. The Society continued its endeavours of generating incidental income and accordingly its other income is Rs.913.28 lakhs in 2015-16 as against Rs. 804.54 lakhs in 2014-15. Kendriya Bhandar has achieved a net profit of Rs. 661.39 lakhs in the F.Y. 201516 against Rs.673.31 lakhs during the F.Y.2014-15. As such, there is a marginal decrease of Rs.11.92 lakhs in the net profit in the financial year 2015-16, which is due to low KB margin in the State Govt. tenders. Sale of Grocery and Consumer Items in Delhi : A new grocery consumer retail store has been opened at Sector-23B, Dwarka. As known, Kendriya Bhandar has more than 100 nos. self-service grocery consumer retail stores in Delhi beside the Institutional Sales Unit (ISU) and five pharmacy shops. Through its Institutional sales unit, Kendriya Bhandar continues to provide goods to institutions like Tihar Jail, JNU/IIT Hostels, Janpath/Samrat Hotels, Hyderabad House, President House, Vigyan Bhawan, Homes of Social Welfare Deptt. of Govt. of Delhi, Govt. Hospitals etc. Selling of Arhar & Urad Dal through KB Stores : In view of, Skyrocketing Prices of Arhar & Urad Dal, Kendriya Bhandar has been working closely with M/o Consumer Affairs, Food & Public Distribution, Govt. of India in making available Arhar & Urad Dals @ Rs.120/- per kg to the citizens of Delhi. In the first phase, the raw Tur/Arhar imported by MMTC from Malawi/Mozambique on behalf of Govt. of India was offered to Kendriya Bhandar and other Govt. Agencies. The challenge was to lift the raw Tur/Arhar from MMTC/CWC Warehouse at Mumbai, get it processed/converted into Dal Arhar, transport it to Delhi and sell through Kendriya Bhandar Retail Stores in 1kg packing at economical prices. 15 Kendriya Bhandar came forward and accepted the job and started selling Arhar Dal @ Rs.120/- per kg through its retail stores by the target date i.e. 15th October’2015, given by M/o Consumer Affairs, Food & Public Distribution. Further, on the direction from Govt. of India, Kendriya Bhandar initially assisted Mother Dairy by making available Arhar Dal in Kendriya Bhandar packing for sale through its retail stores. As a further step in this direction, Kendriya Bhandar has now (from 2nd Sept.’2016) started selling Dal Chana & Chana Whole @ Rs.78/- & Rs.67/- per kg through its retail stores. The initiative taken by Kendriya Bhandar has been appreciated by M/o Consumer Affairs, Govt. of India. 4. QUALITY, SERVICES & BENEFITS TO CUSTOMERS The Society has established rigid quality standards to ensure that goods with assured standards of quality are sold through its outlets. A qualified Quality Control Officer has been appointed in Kendriya Bhandar for monitoring the product quality and for making improvements on an ongoing basis. Packed grocery items are sold after pre-testing in laboratory. On the shelf post-testing is done periodically. The goods sold in the manufacturers packing carry the warranty of the manufacturer. Complaint Books are provided in all the stores for customers to enter their complaints/suggestions, which are acted upon from time to time. Besides, Director (Estt.), M/o Personnel, Public Grievances & Pensions has been given additional charge of CVO, KB by Deptt of Personnel & Training, M/o Personnel, Public Grievances & Pensions, who is also looking after the complaints received by him directly or otherwise and required action is taken wherever necessary. CCTV cameras have been provided in 35 stores as preventive measure against shop lifting, theft etc. Further, on customers demand, Credit Card Machines have so far been installed in 37 stores and being provided in remaining stores in phased manner. Payment through mobile phones on “Paytm App” has also been enabled in six stores on trial basis. Computerization of Retail Stores : The billing to customers has been computerized in 66 stores. The bar code scanning system has recently been provided in 11 stores and being extended to remaining stores. Further, display panels are being provided for convenience of customers so that they can point out discrepancy in rates of any item at the time of billing. All Kendriya Bhandar godowns have already been computerized. Procurement through e-tendering has been initiated. 16 5. PERFORMANCE OF REGIONAL OFFICES The performance of the Regional Offices during the year under report are as follows: (Rs./Lacs) S. Regional Office No. Sales Sales Net Profit Net Profit 2015-16 2014-15 2015-16 2014-15 1. Delhi Region 39582.28 42719.95 (-)365.61 (-) 246.07 2. Chennai 20200.39 16437.17 330.00 286.35 3. Mumbai 25578.45 5461.26 340.95 220.32 4. Gandhinagar (Guj.) 2715.15 3047.97 129.27 134.44 5. Chandigarh 1152.31 1378.05 49.21 44.36 6. Mussoorie 747.61 882.15 6.75 9.73 7. Lucknow 1200.71 1229.94 13.34 13.83 8. Faridabad 1423.60 1457.05 51.92 56.73 9. Cochin 453.82 760.89 4.91 14.14 10. Gwalior 2160.78 1800.97 42.51 39.44 11. Ghaziabad 1060.75 1652.26 (-)19.88 12.37 12. Jaipur 1580.17 1702.00 22.73 28.25 499.29 693.01 25.88 34.19 3569.84 3155.64 25.09 22.43 160.81 137.46 4.32 2.80 102085.96 82515.77 661.39 673.31 13. Kolkatta 14. Ranchi 15. Bhubaneshwar Total 6. CHALLENGES All out efforts are made to keep high standards of service, which are being extended, to the customers by the Society. Kendriya Bhandar is fully conscious of the confidence reposed by its customers, by the Government and its shareholders. 17 7. ACKNOWLEDGEMENT We wish to thank Government of India, particularly Ministry of Personnel, Public Grievances & Pensions, the Directorate of Estates, Ministry of Urban Development, Ministry of Consumer Affairs, Food & Public Distribution, Govt. of India, Government of NCT of Delhi, the print and the electronic media, the bankers, the suppliers, the employees, the shareholders and the delegates for their all-round contribution to the continued success of the Society. For & on behalf of the Board of Directors Sd/(POONAM RAWAT) Chairperson 18 Independent Auditor’s Report To The Members of, Central Government Employees Consumer Cooperative Society Ltd. (Kendriya Bhandar) Report on the Financial Statements 1. We have audited the accompanying financial statements Central Government Employees Consumer Cooperative Society Ltd. (Kendriya Bhandar referred as “Society”) at Pushpa Bhawan, Madangir Road, New Delhi-110062 which comprises of the Balance Sheet as at March 31, 2016, and the Statement of Profit & Loss and Cash Flow Statement for the year then ended, and a summary of significant accounting policies and other explanatory information. 2. Management`s Responsibility for the Financial Statements Management is responsible for the preparation of these financial statements that give a true and fair view of the financial position, and financial performance the Society in accordance with the accounting standards referred by the Institute of Chartered Accountant of India. This responsibility includes the design, implementation and maintenance of internal control relevant to the preparation and presentation of the financial statements that give a true and fair view and are free from material misstatements, whether due to fraud or error. 3. Auditors Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with the Standards on auditing issued by the Institute of Chartered Accountants of India. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor`s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the Society preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purposes of expressing an opinion on the effectiveness of the society’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of the accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. 19 We believe that except the non-availability of audit evidences as described in Basis for Qualified Opinion, we have obtained appropriate audit evidence to provide a basis for our audit opinion. 4. We have performed test checks to see whether there has been any material impropriety or irregularity in the expenditure or in the realization of money due to the multi-state cooperative society. 5. Basis for Qualified Opinion 6. a) Balance appearing under the head Sundry Debtors, sundry creditors, Loans and Advances, Interbranch accounts and Stores are subject to reconciliation and confirmation. In absence of confirmation and reconciliation, the consequential impact if any, on profit, assets and liabilities is not ascertainable. b) We have noticed inadequacy/weakness in Internal Control procedures including tender process, sales and purchase, timely recording of purchase and sales transaction, reconciliation of accounts, maintenance of stores and fixed assets records its verification and realization of debtors/outstanding. The consequential impact, if any due to this inadequate control/ weakness on revenue or loss if any, is not ascertainable. c) The amount standing under the head unpaid dividend for the period exceeding 3 years have not been transferred to Reserve fund as per the Bye-Laws of the Society. d) We have been not able to obtain sufficient and appropriate evidence for verifying the amount of Rs. 15,62,93,375/- represented under current liabilities –ECS & Ch, Debtors Receipts, stated as collected from the sundry debtors not yet identified. In the absence of confirmation/reconciliation and identification of the amount with the particular Debtors, the consequential impact if any, on profit, assets and liabilities is not ascertainable. Opinion In our opinion and to the best of our information and according to the explanations given to us, except for the effects of the matter described in the Basis for Qualified Opinion paragraph, the financial statements give the information required by the Multi –State Cooperative Societies Act, 2002 in the manner so required and give a true and fair view in conformity with the accounting principles generally accepted in India: (a) In the case of Balance Sheet, of the state for the Multi State Cooperative Society’s affairs as on 31st March, 2016; (b) In the case of Statement of Profit And Loss, of the Profit for the year ended on 31st March, 2016; and (c) In the case of the Cash Flow statement for the year ended on 31st March, 2016. 20 7. Report on Other Legal and Regulatory Requirements As required under the provisions of Multi State Cooperative Societies Act, 2002, we report that: a. We have obtained all the information and explanations which to the best of our knowledge and belief were necessary for the purposes of our audit; b. In our opinion, proper books of account as specified in the Multi State Cooperative Societies Act, 2002 and bye-laws have been kept by the Society so far as appears from our examination of those books and proper returns certified by the Chartered Accountants adequate for the purpose of our audit have been received from the branches not visited by us. c. The Balance Sheet, Statement of Profit and Loss and Cash Flow Statement dealt with by this report are in agreement with the books of account; For Rajeev Kirti & Co. Chartered Accountants Sd/(Rajeev Kumar Gupta) Proprietor M. No. 085818 Place: New Delhi Date: 19th August, 2016 21 AUDITORS REPORT AND MANAGEMENT’S COMMENTS Audit Report Audit Para a. Balance appearing under the head Sundry Debtors, sundry creditors, Loans and Advances, Inter-branch Accounts and Stores are subject to reconciliation and confirmation. In absence of confirmation and reconciliation, the consequential impact if any, on profit, assets and liabilities is not ascertainable. b. c. d. We have noticed inadequacy/ weekness in Internal Control procedures including tender process, sales and purchase, timely recording of purchase and sales transaction, reconciliation of accounts, maintenance of stores and fixed assets records its verification and realization of debtors/outstanding. The consequential impact, if any due to this inadequate control/weakness on revenue or loss if any, is not ascertainable. The amount standing under the head unpaid dividend for the period exceeding 3 years have not been transferred to Reserve fund as per the Bye-Laws of the Society. We have been not able to obtain sufficient and appropriate evidence for verifying the amount of Rs. 15,62,93,375 /- represented under current liabilities – ECS & Ch, Debtors Receipts, stated as collected from the sundry debtors not yet identified. In the absence of confirmation/ reconciliation and identification of the amount with the particular Debtors, the consequential impact if any, on profit, assets and liabilities is not ascertainable. 22 Management Comments The reconciliation of Sundry Debtors, Sundry Creditors, Stores, Loans & Advances, Inter-branch Accounts is a continuous process and carried out on regular basis. The Accounts of Sundry Debtors are reviewed by the recovery cell. Due to large number of customers and suppliers, it is very difficult to get confirmation from each and every customer and supplier. All-out efforts are being made to improve internal control on timely recording of Purchase & Sales transactions, reconciliation of accounts etc. in the tally software. Software platform for e-tendering has been established. The process of procurement of bulk sugar on e-tendering platform has been initiated. Further steps have been taken to procure various branded items at competitive prices on the concept of “best deal” from principal firms or their distributors. As per amended Bye-law No.35, a Press advertisement should be published giving 30 days notice. The Notice has been published on 02.09.2016 in Times of India. The unclaimed dividend upto 2014-15 shall be transferred to the reserve funds of the Society accordingly thereafter. The maximum cases under the accumulated amount of Rs. 15,62,93,375 /- as on 31.03.2016 are those payments which have been received by Kendriya Bhandar without any bill details through ECS since there are variation/ mismatch between the amount received and the bill amount. These payments pertain to various back to back sales and are payable to concerned Sundry Creditors only after reconciliation / proper verification from the concerned Govt. Deptt. 23 fu"iknu lwpd PERFORMANCE INDICATORS 1968-69 1969-70 1970-71 1971-72 1972-73 1973-74 1974-7S 1975-76 1976-77 1977-78 1978-79 1979-80 1980-81 1981-82 1982-83 1983-84 1984-85 1985-86 1986-87 1987-88 1988-89 1989-90 1990-91 1991-92 1992-93 1993-94 1994-95 1995-96 1996-97 1997-98 1998-99 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 8.85 8.85 8.86 8.88 8.93 9.43 10.83 13.39 13.52 15.27 15.29 15.31 15.33 15.34 15.36 34.86 34.89 35.78 36.00 61.04 61.10 76.22 76.36 76.57 76.67 76.80 76.89 76.99 77.93 78.23 78.23 78.23 78.23 78.23 80.80 81.31 83.72 85.45 86.29 87.43 88.06 89.06 90.43 93.43 94.81 96.30 97.14 98.26 79.00 77.00 110.00 106.00 143.00 219.00 245.00 218.00 250.00 174.00 150.00 140.00 267.00 442.00 617.00 947.00 1121.00 1248.00 1578.00 2083.00 2196.00 3820.00 4533.00 5720.00 7945.00 10003.00 11758.00 13888.00 18660.00 20589.00 22871.67 25607.82 29280.64 26166.53 26427.10 29266.93 35112.85 27979.64 21879.08 25304.36 30616.51 38554.50 46138.11 51616.30 60814.02 67788.18 82515.77 102085.96 2.72 5.26 14.05 11.92 12.56 22.60 22.71 12.59 16.01 8.43 8.30 9.26 18.37 32.94 53.19 81.62 86.95 83.78 109.03 140.64 148.67 214.60 207.70 216.65 407.73 520.07 507.87 537.68 714.81 925.99 898.11 1067.85 1418.45 1284.02 1419.53 1416.44 1751.57 1303.95 1142.68 1333.36 1470.85 1741.43 2200.44 2452.29 2732.63 2978.38 3567.00 3338.80 24 -8.16 -1.63 4.81 1.91 1.19 7.32 1.83 -6.17 -4.18 -4.50 -9.90 -9.10 -1.24 6.21 18.27 31.53 24.09 8.79 23.47 26.86 41.44 62.88 72.01 113.41 195.03 248.97 206.46 216.18 305.12 407.41 348.82 403.95 640.98 621.51 596.37 583.35 972.13 214.90 184.89 351.46 201.23 268.41 485.97 656.05 603.83 441.50 673.31 661.39 12.85 9.51 11.15 11.83 13.14 18.16 24.10 22.54 24.12 19.51 20.75 21.25 26.57 35.18 41.78 56.22 66.07 79.20 91,29 123.87 109.51 168.32 203.43 232.31 261.69 335.64 382.84 427.24 554.12 700.78 772.16 937.41 1022.35 956.93 1048.14 1223.68 1050.60 1346.79 1396.06 1370.11 1672.96 1916.77 2156.64 2373.38 2852.27 3289.09 3698.22 3590.70 fiNys o"kZ ls o`f) /GROWTH OVER PREVIOUS YEAR o"kZ / Year 1986-87 1987-88 1988-89 1989-90 1990-91 1991-92 1992-93 1993-94 1994-95 1995-96 1996-97 1997-98 1998-99 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 2000-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 foØ; / Sales ldy ykHk 26.44 32.00 40.56 30.46 18.66 26.18 38.88 25.91 17.54 18.12 34.36 10.34 11.09 11.96 20.70 (-)6.34 1.00 10.75 20.00 (-) 20.31 (-) 21.80 15.66 20.999 25.93 19.67 11.87 17.82 11.47 21.73 23.72 / Gross Profit 30.21 28.99 41.13 8.12 21.20 21.78 28.72 27.55 (-)2.35 5.87 32.94 29.54 (-)3.01 18.90 32.83 (-)9.48 10.55 (-) 0.21 23.66 (-) 25.55 (-) 12.36 16.71 10.31 18.40 26.36 11.45 11.43 8.99 19.76 (-) 6.40 foØ; ls vuqikr o"kZ / Year 1986-87 1987-88 1988-89 1989-90 1990-91 1991-92 1992-93 1993-94 1994-95 1995-96 1996-97 1997-98 1998-99 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 ldy ykHk 'kq) ykHk /Net Profit 167.00 14.44 105.70 13.81 14.52 57.49 71.97 27.66 (-)17.07 4.71 41.14 33.52 (-)14.38 15.80 58.67 (-)3.03 (-)4.05 (-) 2.18 66.65 (-) 77.89 (-) 13.96 90.08 (-) 42.74 33.38 81.06 35.00 (-) 7.95 (-) 26.88 52.51 (-) 1.77 Åijh [kpsZa / Over Heads 15,26 25.68 17.87 15.28 20.50 14.20 12.65 28.26 14.06 11.60 29.70 26.47 10.18 21.40 9.06 (-)6,40 9.53 16.75 (-) 14.14 28.2 3.66 (-)1.86 22.10 14.57 12.51 10.05 20.18 15.31 12.44 (-) 2.91 RATIO TO SALES / Gross Profit 'kq) ykHk 6.90 6.75 6.78 5.62 5.74 5.65 5.42 5.62 4.73 4 28 4.33 5.02 4.42 4.61 5.08 4.91 5.37 4.84 4.98 4.66 5.22 5.27 4.80 4.52 4.77 4.75 4.49 4.39 4.32 3.27 /Net Profit 1.48 1.29 1.89 1.65 1.58 2.02 2.58 2.69 1.92 1.72 1.85 2.21 1.72 1.74 2.29 2.38 2.26 2.00 2.77 0.77 0.84 1.39 0.66 0.70 1.05 1.27 0.99 0.65 0.82 0.65 25 Åijh [kpsZa / Over Heads 5.78 5.94 4.98 4.42 4.48 4.15 3.47 3.63 3.56 3.40 3.36 3.80 3.80 4.05 3.66 3.66 3.97 4.18 2.99 4.81 6.38 5.41 5.45 4.97 4.67 4.60 4.69 4.85 4.48 3.52 26 CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. BALANCE SHEET AS AT 31ST MARCH 2016 PARTICULARS SOURCES OF FUNDS SHARE CAPITAL RESERVE AND SURPLUS SHARE APPLICATION MONEY LOAN FUNDS SECURED LOAN FROM BANK HEAD OFFICE NON CURRENT LIABILITIES PROVISION FOR GRATUITY PROVISION FOR LEAVE ENCASHMENT SCHL AS AT 31.03.2016 Rs. AS AT 31.03.2015 Rs. A B 9825920.00 681603268.86 6400.00 9713530.00 639611363.84 25600.00 C TOTAL FUNDS EMPLOYED APPLICATION OF FUNDS FIXED ASSETS (Net Block) DEFERRED TAX ASSETS INVESTMENTS (Non Current) CURRENT ASSETS, LOAN AND ADVANCES LESS : CURRENT LIABILITIES AND PROVISIONS NET CURRENT ASSETS D E F G (F-G) TOTAL ASSETS EMPLOYED - 27596606.63 - 98828639.00 45978155.00 92210063.00 43861969.00 836242382.86 813019132.47 28900298.71 52438112.27 544964707.33 2605019678.58 2395080414.03 30207054.62 51550545.67 405012575.81 2426202724.56 2099953768.19 209939264.55 326248956.37 836242382.86 813019132.47 Accounting Policies and Notes to Accounts The schedule referred to above form part of the Balance Sheet Sd/- (Bharat Kumar) Accounts Officer Sd/- (Ashok Kumar Yadav) Accounts Officer Sd/- (Sushma Sati) Accounts Officer In terms of our report of even date annexed herewith FOR RAJEEV KIRTI & CO. CHARTERED ACCOUNTANTS Sd/(Rajeev Kumar Gupta) Proprietor M.No. 085818 Place: New Delhi Date : 19th August, 2016 27 Sd/- (Bipin Bihari) DGM (F&A) Sd/- (R.K. Singh) Managing Director CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. STATEMENT OF PROFIT AND LOSS FOR THE YEAR ENDED 31ST MARCH 2016 PARTICULARS FOR THE YEAR ENDED 31.03.2016 Rs. FOR THE YEAR ENDED 31.03.2015 Rs. 10208596451.18 91328321.86 10299924773.04 8251576717.67 80454091.22 8332030808.89 9874716010.03 274104604.77 41572969.37 27207591.07 6304087.64 5380718.84 4499665.90 10233785647.62 7894877464.71 290686597.86 38138468.56 24538789.15 6679731.25 4648985.74 5129375.54 8264699412.81 PROFIT FOR THE YEAR Add:- Balance Brought forward Amount available for appropriation 66139125.42 433038181.75 499177307.17 67331396.08 398540225.96 465871622.04 Less :- Current Tax Deferred Tax Provision for Dividend Statutory Reserve fund Contingency Reserve Fund Education Fund 23637000.00 (887566.60) 982592.00 10379883.00 4151953.00 415195.00 460498250.77 32030000.00 (12526727.71) 971353.00 8582511.00 3433004.00 343300.00 433038181.75 INCOME SALES (Net) Other Income SCHL H TOTAL EXPENDITURE Cost of goods sold Personnel Expenses Administrative Expenses Selling and Distribution Charges Interest and Financial Charges Other Expenses Prior Period Income/Expenses Depreciation TOTAL I J K L M N Accounting Policies and Notes to Accounts The schedule referred to above form part of the Balance Sheet Sd/- (Bharat Kumar) Accounts Officer Sd/- (Ashok Kumar Yadav) Accounts Officer Sd/- (Sushma Sati) Accounts Officer In terms of our report of even date annexed herewith FOR RAJEEV KIRTI & CO. CHARTERED ACCOUNTANTS Sd/(Rajeev Kumar Gupta) Proprietor M.No. 085818 Place: New Delhi Date : 19th August, 2016 28 Sd/- (Bipin Bihari) DGM (F&A) Sd/- (R.K. Singh) Managing Director CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. SCHEDULE ANNEXED TO AND FORMING PART OF BALANCE SHEET AS AT 31ST MARCH 2016 PARTICULARS SCHEDULE : ‘A’ SHARE CAPITAL AUTHORISED 15000000 Shares of `10/-each PAID UP SHARE CAPITAL A) GOVERNMENT 681764 Shares of Rs.10 each (Previous Year 681764 Shares of Rs.10/- each) B) OTHERS 300828 Shares of Rs.10/- each) (Previous Year 289589 Shares of Rs.10/- each) TOTAL SHARE APPLICATION MONEY SCHEDULE : ‘B’ RESERVES AND SURPLUS Contingency Reserve Fund Statutory Reserve Fund Opening Balance Additions during the year Profit and Loss Account TOTAL SCHEDULE : ‘C’ SECURED LOANS Overdraft Account against Fixed Deposits (Fixed deposit receipts for Rs. 10.05 Cr. (P.Y. Rs. 8.54 Cr.) are pledged with the Bank as Security TOTAL AS AT 31.03.2016 Rs. AS AT 31.03.2015 Rs. 150000000.00 150000000.00 6817640.00 6817640.00 3008280.00 2895890.00 9825920.00 9713530.00 6400.00 25600.00 45662008.97 41510055.97 165063126.12 10379883.00 175443009.12 460498250.77 681603268.86 156480615.12 8582511.00 165063126.12 433038181.75 639611363.84 - 27596606.63 - 27596606.63 (Note:- Overdraft Account Against Fixed Deposits Having Debit Balance As On 31-03-2016 ) 29 CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. SCHEDULE : ‘D’ CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. PARTICULARS RATE OF DEPRECIATION W.D.V AS ON 01.04.15 Rs VEHICLES 15% FURNITURE & FIXTURES OFFICE EQUIPMENTS SCALES & WEIGHTS 11154857.26 COMPUTER & SOFTWARE BULIDING LAND 2845640.72 4860955.00 16498.00 - - - - 2845640.72 - 284564.00 4860955.00 - - - 6581176.98 65904.96 79780.00 1112942.13 1237.00 901425.20 408443.00 2543247.48 1197797.75 10912737.51 57684.33 448808.87 15215.00 975.00 Rs 63692.96 2449051.08 - 69057.80 946995.36 108262.45 447607.10 W.D.V AS ON 31.03.16 Rs 495.00 1113524.95 TOTAL DEPRECIATION Rs - 265935.00 448313.87 7704549.11 ON LESS THAN 6 MONTHS Rs 116552.00 680740.00 0% 2981626.35 ON MORE THAN 6 MONTHS Rs 19604.00 12110535.26 659066.00 6499.00 1502376.08 10% - ON OPENING BALANCE Rs 284703.00 721746.00 424610.10 60% - DEPRECIATION TOTAL AS ON 31.03.16 Rs 690579.00 6440289.11 15% 3300.00 Rs 2978326.35 15% Rs 10% ADDITIONAL ADDITIONAL SALE/ MORE THAN LESS THAN TRANSFER 6 MONTHS 6 MONTHS 381702.13 1389648.20 1059402.90 284564.00 2561076.72 4860955.00 TOTAL 30207054.62 2102864.00 1226202.00 136156.00 33399964.62 3758516.34 587233.25 153916.33 4499665.90 28900298.71 Previous Year Figure 29226691.99 3218695.00 2892568.00 1524.83 35336430.17 4066221.29 807427.15 255727.10 5129375.54 30207054.62 Branches wise details of Assets (W.D.V.) as on 31.03.2016 (Figures in INR`) As At 31.03.2016 Delhi As At 31.03.2015 25000934.78 26114395.77 Chennai 403002.39 406519.39 Mumbai 363328.98 413851.83 Gandhi Ngr 108044.88 108463.65 Chandigarh 101258.41 119485.41 Mussoorie 341061.90 372896.11 82480.66 106273.40 1380067.95 1250800.95 Lucknow Faridabad Cochin 60054.38 67128.66 Gwalior 143657.74 108281.74 Ghaziabad 273020.44 399513.44 72366.49 83240.49 Jaipur Kolkata 67019.70 80376.75 Ranchi 499863.02 575827.02 4137.00 0.00 28900298.71 30207054.62 Bhubneswer Total 30 CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. SCHEDULE ANNEXED TO AND FORMING PART OF BALANCE SHEET AS AT 31ST MARCH 2016 PARTICULARS AS AT 31.03.2016 Rs. SCHEDULE : ‘E’ INVESTMENTS (Non Current) Fixed deposits with schedule banks Interest Accrued and Due In Shares of N C C F TOTAL SCHEDULE : ‘F’ 1) CURRENT ASSETS a) (i) Stock in Trade Less:- Provision for damaged goods (ii) Office Stationery & Other Stock b) Sundry debtors Less Provisions for Bad & Doubtful Debts SUNDRY DEBTORS ( NET) c) Cash and Scheduled Bank Balances Cash in hand In current A/c with Banks d) Investment (current) In Fixed deposits with scheduled banks Interest Accrued and Due Sub Total (A) 2. LOAN & ADVANCES a) Other recoverable b) Advance Lease Rental c) Imprest with Branches d) Advances to Employees e) Security Deposits f) Payments made as per court orders g) Income Tax and TDS Sub Total ( B) TOTAL ( A+B) 31 AS AT 31.03.2015 Rs. 544629837.80 234869.53 100000.00 544964707.33 404912575.81 100000.00 405012575.81 222575453.43 222575453.43 289406.52 217703436.32 217703436.32 457643.77 1657870553.66 8427500.00 1479095629.20 8427500.00 1649443053.66 1470668129.20 3044064.87 158322108.65 4696107.85 251958504.29 311288003.73 38224500.34 2383186591.20 358795715.86 26896615.94 2331176153.23 102459193.13 1462.00 604517.00 20351226.58 98416688.67 221833087.38 221833087.38 2605019678.58 17906979.76 1048.00 912054.00 11307218.58 64899270.99 95026571.33 95026571.33 2426202724.56 CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. SCHEDULE ANNEXED TO AND FORMING PART OF BALANCE SHEET AS AT 31ST MARCH 2016 PARTICULARS SCHEDULE : ‘G’ CURRENT LIABILITIES AND PROVISIONS A) CURRENT LIABILITIES a) Sundry Creditors (Net of Debit balance) b) Security deposits Suppliers & employees c) Interest on Govt Loan Payable d) Unpaid Dividend e) Book Overdraft with Scheduled bank f) Other Liabilities g) Provision for Bonus & Expenses h) Advance from customers i) Provision for Productiviti Incentive J) Ecs & Ch.Debtors Receipt Sub Total ‘A’ B) Tax a) Current Tax Deferred tax PROVISIONS a) For Dividend b) Other Provisions Sub Total ‘B’ TOTAL ( A+B) 32 AS AT 31.03.2016 Rs. AS AT 31.03.2015 Rs. 1872380646.45 78647028.36 2718607.80 180461.88 101278220.33 90131606.02 156293375.26 2301629946.10 1760566323.69 61272110.51 2458644.80 476229.67 29770102.76 85322025.37 84294152.68 2024159589.48 84694397.94 - 61057397.94 - 982592.00 7773477.99 971353.00 13765427.77 93450467.93 2395080414.03 75794178.71 2099953768.19 CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. SCHEDULE ANNEXED TO STATEMENT OF PROFIT and LOSS FOR THE YEAR ENDED 31ST MARCH 2016 PARTICULARS FOR THE YEAR ENDED 31.03.2016 Rs. SCHEDULE : ‘H’ OTHER INCOME Bank Interest Recd. Other Miscellaneous Income Recovery of shortages Provision written back Sales of empties Sundry Amount Adjusted Rent Receipt Profit on Sale of Vehicle Prior Period Income Recovery of Labour Charges Discount on Purchase TOTAL SCHEDULE : ‘I’ COST OF GOODS SOLD Opening stock Purchases Packing & Grinding Expenses Less : discount on purchase Less : Closing Stock Cost of Goods Sold SCHEDULE : ‘J’ PERSONNEL EXPENSES Salaries, Wages Bonus and Incentives Provident Fund Cont., Leave Encashment and Gratuity Staff welfare TOTAL SCHEDULE : ‘K’ ADMINISTRATIVE EXPENSES Travelling & Conveyance Discount on Sales Repairs and Maintenance Printing and Stationery Postage Telegrams and Telephones Legal and Professional Charges Rent Rates Taxes & Electricity Charges Inauguration Expenses Licence fees TOTAL 33 FOR THE YEAR ENDED 31.03.2015 Rs. 73711865.15 8797272.45 1942497.00 829126.00 166065.00 89550.46 116000.00 17844.00 5635703.41 22398.39 91328321.86 68202109.90 5811709.81 3631674.00 50142.00 366848.00 53433.58 28500.00 2055636.42 254037.51 80454091.22 217703436.32 9878482437.17 1105589.97 222575453.43 9874716010.03 200159653.76 7911019300.10 1401947.17 217703436.32 7894877464.71 234194518.10 36672593.79 3237492.88 228170790.55 59247853.81 3267953.50 274104604.77 290686597.86 2167390.40 3275669.00 3595867.00 3075791.44 2268550.00 26794935.37 114761.00 280005.16 1832158.00 2700.00 2503257.00 3313987.38 2800449.12 2218542.00 24912891.06 364478.00 190006.00 41572969.37 38138468.56 CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. SCHEDULE ANNEXED TO STATEMENT OF PROFIT & LOSS FOR THE YEAR ENDED 31ST MARCH 2016 PARTICULARS FOR THE YEAR ENDED 31.03.2016 Rs. SCHEDULE : ‘L’ SELLING AND DISTRIBUTION EXPENSES Tenders & other advertisement expenses Repairs & Maintenance of scale and weights Repairs & Maintenance of Vehicles Loading and Unloading Expenses Insurance charges Quality Control Expenses Hiring Charges of Vehicles Store Running & Maint. Expenses Contingent labour Turnover/ Trade /Sales Tax/Service tax Manpower Outsourcing Expenses Sales promotion Installation charges TOTAL SCHEDULE : ‘M’ INTEREST AND FINANCIAL CHARGES Bank interest Bank Charges Others Interest Charges Service Charges to Bank TOTAL SCHEDULE : ‘N’ OTHER EXPENSES Addl Demand of sales Tax Internal Audit Fees Miscellaneous Expenses Statutory Audit Fees Tax Audit Fee Stock verification charges Training Expenses Accounting Charges Penalty Paid Loss on sale of Vehicle Loss by Theft Vat Audit Fees ISO Certification charges Professional Tax TOTAL 34 FOR THE YEAR ENDED 31.03.2015 Rs. 952094.99 374497.00 533786.00 626837.38 540412.00 630356.00 4866856.30 6259896.17 4850.00 272947.50 3895197.00 2571391.00 5678469.73 723925.00 323045.00 322260.00 698247.06 555854.00 574039.00 5347926.23 7027023.39 60169.00 180125.00 3460761.00 3308202.69 1957211.78 27207591.07 24538789.15 3107388.00 1339322.44 279187.00 1578190.20 3962731.00 1181139.41 405332.00 1130528.84 6304087.64 6679731.25 286749.00 2547805.84 120225.00 203451.00 723426.00 1374482.00 49809.00 10865.00 63906.00 260850.00 1885534.74 123236.00 120890.00 545548.00 1580322.00 84568.00 35309.00 8618.00 4110.00 5380718.84 4648985.74 SCHEDULE ANNEXED TO AND FORMING PART OF THE BALANCE SHEET AS AT 31ST MARCH 2016 SCHEDULE: O SIGNIFICANT ACCOUNTING POLICIES & NOTES ON ACCOUNTS 1. SIGNIFICANT ACCOUNTING POLICIES (A) Accounting Convention The accounts have been prepared on the basis of historical cost, on the principles of going concern and in accordance with generally accepted accounting principles (GAAP) and in accordance with provisions of Multi State Cooperative Societies Act, 2002. (B) Use of Estimates The preparation of Financial Statements requires estimates and assumptions to be made which affect the reportable amount of assets and liabilities on the date of the financial statements and the reported amount of revenues and expenses during the reporting period. Difference between the actual results and estimate are recognized in the period in which the results are known / materialized. (C) Revenue Recognition i) Sales are recognized at the time of raising of invoice and delivery of goods to customers ii) All expenses and incomes are accounted for on accrual basis except for following items, which have been accounted for on cash basis. - - - Interest due from employees on account of loans. Insurance claim recoverable. Recovery of Shortage from Store In charges. (D) Fixed Assets and Depreciation i) Fixed Assets Fixed Assets are stated at written down value which is cost less depreciation. ii) Depreciation Depreciation on fixed Assets has been provided on written down value method at the rate prescribed under Income Tax Rules, 1962 and based on the useful life of the assets. (E) Inventory Closing stock is valued at lower of cost or net realizable value. Cost of stock has been calculated on the basis of FIFO method. (F) Investment Investments have been classified as current and noncurrent (Long Term). Long term investment has been carried at cost less diminution for permanent diminution. The current investments have been carried at cost or realizable value whichever is less. 35 (G) Retirement benefits i) Gratuity & Leave Encashment Provision for Gratuity and leave encashment payable to employees is made on the basis of actuarial valuation at each balance sheet date using the projected unit credit method which recognizes each period of service as giving rise to additional unit of employee benefit entitlement and measures each unit separately to build up the final obligation. These benefits are unfunded. ii) Provident Fund contribution are accounted for on accrual basis and both the employee and the Society make monthly contributions to the provident fund equal to a specified percentage of the employee’s salary & the same has been charged to statement of profit & loss . The society has no further obligation on account of provident fund. (H) Account Receivables / Payables a) In respect of debts, outstanding for three years or more, appropriate provisions, as considered necessary by the management have been made. b) Book Debts are shown at net of provision. c) In respect of debtors & creditors, balances have been shown net of debits and credits of all divisions / branches taken together. (I) Contingencies and Provisions A disclosure for a contingent liability is made when there is a possible obligation or a present obligation that may, but probably will not, require an outflow of resources. When there is a possible obligation in respect of which the likelihood of outflow of resources is remote, no provision or disclosure is made. (J) Impairment of Assets Management determines the impairment loss at the reporting date every year if there any indication of impairment of assets. 2. NOTES ON ACCOUNTS (A) Balances of sundry creditors, debtors, loans, advances and other recoverable, stores and Inter Branch Adjustme are subject to confirmation and reconciliation. The Society is in the process of reconciling the above accounts. On such reconciliation and specific identification, necessary adjustments and provisions, wherever required shall be made in the Books of Accounts. (B) Cash Balance at the end of the year of Rs. 21096/- at Goa Branch now verified and confirmation towards the same. (C) Contingent Liabilities : i) Guarantees issued by the bank on behalf of the Society as on 31.03.2016 are Rs. 140.78 Lakhs (previous year Rs.104.80 Lakhs) ii) Liabilities arising if any out of the case filed by the ex-employees /employees are unascertainable iii) VAT Case : Objection relates to mismatch of Annexure 2A and 2B for the year 2012-13 and 2013-14 and Amount of Tax ,Interest & penalty imposed by the Sales Tax Deptt (demands) of Rs. 347.07 Lakhs and 101.51Lakhs respectively. The Appeal has been filed with the Appellate Authority and 36 allowed by the Appellate Authority. The case is under hearing before the Assessing Officer. (D) Current Tax Provision for Income Tax is recognized on an annual basis. Estimated tax liability is computed after taking credit for allowances & exemptions in accordance with Indian Income Tax Act’1961. Deferred Tax The differences that result between the profits considered for Income Taxes and the profit as per the financial statements are identified, and thereafter a deferred tax asset or deferred tax liability is recovered for timing differences as per Accounting Standard-22 “Taxes on Income”. The tax effect is calculated on the accumulated timing difference at the end of an accounting period. Deferred Tax Liability NIL Accumulated timing difference on account of Gratuity & Leave Encashment Rs.15,42,75,117/- Deferred Tax Asset (As per Tax rates applicable) Rs.5,24,38,112/- The total Deferred Tax assets as on 31.03.2016 have been recognized during the year including the effect of previous year. (E) Impairment of Assets – Accounting Standard 28 In the opinion of the management there is no impairment of Assets as there is no indication of impairment as on 31.03.2016 requiring recognition in the terms of said standards (F) In the opinion of the management the value on realization of current assets, loans and advances, if realized in the ordinary course of business shall not be less than the amount at which they are stated in the Balance Sheet as on 31.03.2016. (G) Rent The Ministry of Urban Development (Dte. Of Estates) vide their office memorandum No.12035/94-Pol.II dated 10th November, 2005 has imposed market rent/market rate of license fee on the allotted Kendriya Bhandar accommodations and the rent arrear of Rs.45.58 lakhs was incorporated in the Annual Accounts for the year 2005-06 and subsequently Rs.102.46 lakhs each for the financial years 2006-07 to 2009-10 and Rs110.25 Lakhs for the year 2010-11 and Rs. 125.37 lakhs for the year 2011-12 respectively based on the said OM/directive received from Central Government. An amount of Rs.125.37 lakhs towards rent has been incorporated in the Annual Accounts for the year 2015-16 which includes the market rent imposed on the Kendriya Bhandar retail store accommodations and office accommodations, by the Ministry of Urban Development on the basis of the rent demand raised by the Ministry of Urban Development as well as the rent for other retail stores. (H) Provisions Provisions are determined based upon management estimates required to settle the obligation at the balance sheet date. They are reviewed at each balance sheet date and adjusted to reflect the current management estimates. 37 Provision for bad & doubtful debts Provision for bad & doubtful debts has been made for the debtors recoverable on or before 2001-02 and not recovered at the end of the financial year. During the year no Provision for bad & doubtful debts has been made. (I) Related Party disclosures As required by AS-18- “Related Party Disclosures”, are given below: Key Management Personnel Shri Rajeev Kumar Singh , Managing Director Transactions : Key Management Personnel Managerial Remuneration : Rs.14.42 Lakhs (P.Y. Rs.18.58 lakhs) (J) Retirement benefits disclosures (AS-15) Disclosure as per AS-15 “Employee Benefit” for Defined Benefit Plan, as per actuarial valuation as on March 31, 2016 a) Actuarial Assumptions (Economic Assumptions) 31/03/2016 31/03/2015 Discounting Rate 8.00 8.00 Future salary increase 5.50 5.50 Expected Rate Of return on plan assets 0.00 0.00 b) Actuarial Method- PUC (Projected Unit Credit Method) c) Change in present value of obligation 31/03/2016 31/03/2015 10,30,46,200 8,72,99,097 Nil Nil Interest cost 82,43,696 74,20,423 Current service cost 48,33,473 47,81,292 (1,38,67,299) (1,17,99,349) 31,37,395 (1,53,44,737) 10,53,93,465 10,30,46,200 31/03/2016 31/03/2015 Actuarial gain/(loss) for the period obligation (31,37,395) 1,53,44,737 Total (gain)/loss for the period 31,37,395 1,53,44,737 Actuarial( gain)/loss recognized in the period 31,37,395 1,53,44,737 Present value of obligation as at the beginning of the period Acquisition adjustment Benefit paid Actuarial gain / Loss on obligation Present value of obligation as at the end of the period d) Actuarial gain/ loss recognized 38 e) The amount to be recognized in the balance sheet and related analysis Present value of obligation as at the end of the period Fair value of plan assets as at the end of the period Funded status / Difference Unrecognized actuarial (gain)/ losses Net asset/ (liability) recognized in balance sheet f) 31/03/2015 10,30,46,200 Nil Nil (10,53,93,465) Nil (10,30,46,200) Nil (10,53,93,465) (10,30,46,200) Expenses recognized in the statement profit and loss Current service cost Interest cost Net actuarial (gain)/loss recognize in the period Expenses recognized in the statement profit and loss g) 31/03/2016 10,53,93,465 31/03/2016 48,33,473 82,43,696 31,37,395 1,62,14,564 31/03/2015 47,81,292 74,20,423 (1,53,44,737) 2,75,46,452 Bifurcation of PBO at the end of the year 31/03/2016 65,64,826 9,88,28,639 10,53,93,465 Current liability Non current liability Total PBO at the end of the year 31/03/2015 1,08,36,137 9,22,10,063 10,30,46,200 (K) Operating Lease Disclosure (AS-19) Upto 1 yrs. Rs. 190.63 lakhs More than one year but upto 3 yrs. Rs. 611.51 lakhs Not More than 5 yrs Rs. 219.32 lakhs (L) Components of Deferred Taxation Computation for Deferred Taxation for the Accounting Year 2015-16 Particulars Deferred Tax Assets items Provision for Gratuity Provision for Leave Encashment Gross Amount Deferred Tax Assets 39 2015-16 2014-15 10,53,93,465 4,88,81,652 15,42,75,117 5,24,38,112 10,30,46,200 4,86,17,659 15,16,63,859 5,15,50,545 (M) Segment Reporting Information pursuant to AS-17 as notified by Central Government for the year ended 31st March’2016. Segment Reporting as per Accounting Standard 17 (Standards) Rules, 2006, as amended. (a) Primary segment information (Business Segments) Particulars Consumer + Grocery Year ended March 31, 2016 Year ended March 31, 2015 Stationery + others Year ended March 31, 2016 Year ended March 31, 2015 Consolidated Total Year ended March 31, 2016 Year ended March 31, 2015 (i) S egment Revenue External Revenue Inter-Segment Revenue 6,78,57,88,758 3,05,43,59,501 3,42,28,07,693 5,19,72,17,216 10,20,85,96,451 8,25,15,76,718 - 6,78,57,88,758 3,05,43,59,501 3,42,28,07,693 5,19,72,17,216 10,20,85,96,451 8,25,15,76,718 Total Revenue (ii)Segment Result (Loss/Profit before Tax and Add/ (Less) : Other Unallocable income/ (expenditure) net of other unallocable (expenditure)/ income Operating Profit Less Income taxes and Deferred tax (reversal) Total Profit from operating activities after tax 5,89,34,836 (54,97,550) 6,81,16,468 (iii) Segment Assets Unallocated Corporate Assets Total Assets Segment Liabilities Unallocated Corporate Liabilities Total Liabilities Capital Employed (Segment Assets – Segment Liabilities) 13,45,66,384 12,70,51,305 12,90,68,834 (6,09,12,179) (6,17,37,438) 6,61,39,126 6,73,31,396 2,27,49,433 1,94,73,272 4,33,89,693 4,78,58,124 3,23,13,22,797 2,91,28,52,374 3,23,13,22,797 2,91,28,52,374 2,53,98,87,208 2,26,34,81,892 2,53,98,87,208 2,26,34,81,892 (iv)Depreciation and amortization Unallocated depreciation and amortization expense 40 69,14,35,589 64,93,70,481 44,99,666 51,29,376 44,99,666 51,29,376 b) The Multi State Co-operative Society operates solely in one geographic segment namely “Within India” and hence no separate information for geographic segmentwise disclosure is required. c) Segment revenue, results, assets and liabilities include amounts identifiable to each segment and amounts allocated on a reasonable basis. (N) Prior period Comparatives Figures of the previous year are regrouped and reclassified wherever necessary to make them comparable to the figures of the current year. Sd/- (Bharat Kumar) Accounts Officer Sd/- (Ashok Kumar Yadav) Accounts Officer Sd/- (Sushma Sati) Accounts Officer In terms of our report of even date annexed herewith FOR RAJEEV KIRTI & CO. CHARTERED ACCOUNTANTS Sd/(Rajeev Kumar Gupta) Proprietor M.No. 085818 Place: New Delhi Date : 19th August, 2016 41 Sd/- (Bipin Bihari) DGM (F&A) Sd/- (R.K. Singh) Managing Director CENTRAL GOVERNMENT EMPLOYEES CONSUMER CO-OP SOCIETY LTD. CASH FLOW STATEMENT PARTICULARS A B C (1) (2) (3) Cash Flow from operating activities Net (Loss)/Profit before Taxation and extraordinary item Adjustments for : Non cash expenditure/ Income Liability no longer required & Provision written back Prior period Expenses Other provisions for expenses Depreciation Financial Expenses Interest Received Operating profit before working capital changes Adjustments for changes in working capital : - (INCREASE)/DECREASE in Accounts Receivable - (INCREASE)/DECREASE in Other Receivables - (INCREASE)/DECREASE in Inventories - INCREASE/(DECREASE) in Accounts Payable and Other Liabilities - INCREASE/(DECREASE) in Non Current Liabilities and Provision Cash Generated from Operations Taxes Paid Net Cash from operating activities (Total-A) Cash Flow From Investing Activities Purchase of Fixed Assets Proceeds from Sale of Fixed Assets Maturity/Investment in FDRs Interest Received Net Cash from Investing activities (Total -B) Cash Flow from Financing Activities Proceed from issuance of Share Capital & Application Money Secured Loan (Bank overdraft) Financial Expenses Dividend Paid Education Fund Paid Net cash from Financing activities (Total - C) Net Cash Increase/(Decrease) in cash & cash equivalents (A+B+C) Cash and cash equivalents as at 31/03/15 (P.Y. 31.03.2014) Cash and cash equivalents as at 31/03/16 (P.Y. 31.03.2015) 2015-16 Rs. In Cr. 6.61 2014-15 Rs. In Cr. 6.73 0.32 (0.02) 0.51 0.67 (6.82) 1.07 (17.88) (12.68) (0.49) 27.75 (9.19) 5.68 (1.78) 13.21 0.87 (3.32) (2.11) (1.80) (3.91) 5.67 (3.15) 2.52 (0.33) 0.01 (9.22) 7.37 (2.17) (0.61) 0.30 6.82 6.51 0.01 (2.76) (0.63) (0.07) 0.00 (3.45) (9.53) 0.01 1.32 (0.67) (0.14) 0.52 9.55 25.66 16.13 16.11 25.66 0.45 0.63 (7.37) The above Cash Flow Statement has been prepared under the indirect method as set out in the accounting standard-3 on cash flow statement issued by the Institute of Chartered Accountants of India Figures in brackets indicate cash outflow The Figures of Previous year have been regrouped/reclassified wherever necessary. Sd/- (Bharat Kumar) Accounts Officer Sd/- (Ashok Kumar Yadav) Accounts Officer Sd/- (Sushma Sati) Accounts Officer Sd/- (R.K. Singh) Managing Director Place: New Delhi Date : 19th August, 2016 42 Sd/(Bipin Bihari) DGM(F&A) FOR RAJEEV KIRTI & CO. CHARTERED ACCOUNTANTS Sd/(Rajeev Kumar Gupta) Proprietor M.No. 085818 POSTAL ADDRESS & TELEPHONE NUMBERS DELHI OFFICES 1. Head Office Pushpa Bhawan, Madangir Road, New Delhi -110062 Chairperson - 29955888 Managing Director – 29053780 DGM(F&A) – 65391134 AGM (C)/Asstt. Secretary – 26054610 (Tele Fax), 011-65391144 AGM (G) – 29955912 VO – 65391131 SA - 29053105 PRO & EO-II – 26054728 MD Office – Fax – 29052150 2. Grocery Godown-I Pushpa Bhawan, Madangir Road, New Delhi -110062 Ph. No. 65391130 3. Grocery Godown-II B-2, CW, Rana Pratap Bagh, Delhi Ph. No. 27416734 & 65391125 4. Consumer Godown-I Pushpa Bhawan, Madangir Road, New Delhi -110062 Ph. No. 26058656 5. Consumer Godown-II B-2, CW, Rana Pratap Bagh, Delhi Ph. No. 27119525, 65391124 Fax : 27122001 6. Institutional Sales Unit E-Wing, Ground Floor, Pushpa Bhawan, Madangir Road, New Delhi -110062 Ph. No. 29955139 7. Stationery Division West Block-8, Wing-3, R.K. Puram, New Delhi Ph. Nos. 26713779, 80 & 85 Tele-fax : 26713781 8. Stationery/Sales/ Godown East Block-10, Ground Floor, R.K. Puram, New Delhi Ph. Nos. 26713782-84 Tele-fax : 26713783 43 LIST OF TELEPHONE NUMBERS OF OFFICERS OF KENDRIYA BHANDAR S. No. Name & Designation Telephone (O) Telephone (R) 1. Smt. Poonam Rawat Chairperson 29955888 (Cell) 9818504445 Fax : 29052150 26195400 2. Shri R.K. Singh Managing Director 29053780 (Cell) 9810765533 25512130 3. Shri Mukesh Chaturvedi Director (Estt.), M/o Personnel, Public Grievance & Pension and Chief Vigilance Officer, Kendriya Bhandar 4. Shri Bipin Bihari Dy. General Manager (F&A) 65391134 (Cell) 9968896273 5. Shri Brij Choudhary Asstt. General Manager (Sty.) 26713780 (Cell) 9811991599 29957070 6. Shri Alok Parhi Asstt. General Manager (Grocery) 29955912 (Cell) 9711673318 9873143335 7. Shri Mukesh Kumar Asstt. General Manager (Consumer) & Secretary 65391144 (Cell) 9212436282 8. Shri Debadas Ray Vigilance Officer 65391131 (Cell) 8512029608 9. Shri Ashok Kumar Yadav Accounts Officer (Cell) 7503017045 10. Shri Bharat Kumar Accounts Officer (Cell) 9868707603 11. Ms. Sushma Sati Accounts Officer (Cell) 9953273914 12. Shri D.S. Negi Quality Control Officer 13. Shri Ashwani Kumar Systems Analyst 29053105/ 65688854 (Cell) 9871948146 14. Shri Rishi Mathur Public Relations Officer 26054728 (Cell) 9968059279 011-23040396 (Cell) 9205131858 44 KENDRIYA BHANDAR, NEW DELHI LIST OF RETAIL STORES IN DELHI S. No. 1 Name of the Store Andrews Ganj 2 ASI (Janpath) 3 Aram Bagh 4 5 Ayur Vigyan Nagar Ashok Hotel 6 AIIMS 7 BBM Depot 8 10 Bhavishya Nidhi Enclave (Malviya Nagar) Baba Kharak Singh Marg Curzon Road 11 C.R. Park 12 CGO Complex 13 C.R.Building, ITO 14 DIZ Area, Near Gole Mkt. 9 Address Ph. No. Road No.4, Qr. No.9 & 11, Andrews Ganj, New Delhi ASI Building, Janpath, New Delhi Kendriya Bhandar Bhawan, Aram Bagh, New Delhi Khel Gaon Marg, New Delhi The Ashok Hotel Complex Shop no. 3, 4 & 5 (50B Chanakyapuri), New Delhi -110021 All India Institute of Medical Sciences Colony (Behind Safdarjung Hospital) DTC Depot, Banda Bahadur Marg, Delhi-110009 Bhavishya Nidhi Enclave, Malviya Nagar, New Delhi Ph. 26265816 Baba Kharak Singh Marg, New Delhi -110001 Curzon Road MS Apartments, Kasturba Gandhi Marg, N.Delhi DDA Hutments Central Market No.1, Chittranjan Park, New Delhi-110019 Garage No.1 & 2, Block No.9, CGO Complex, Lodhi Road, New Delhi-3 C.R. Building, IP Estate, New Delhi-110002 Type-1 Qtr., Community Hall, Rama Krishna Ashram Marg, DIZ Area, N. Delhi 45 Ph. 23061889 Ph. 65391127 Ph. 26265323 Ph. 27651680 Ph. 26673104 Ph. 65391128 Ph. 26274108 Ph. 24360435 Ph. 23379523 Ph. 23743076 S. No. 15 Name of the Store Delhi University (North Campus) 16 Delhi Secretariat (ITO) 17 Dilshad Colony 18 Dwarka Sector-7 19 20 Dwarka Sector23B East of Kailash 21 Gulabi Bagh 22 Geeta Colony (Shastri Nagar) 23 Hari Nagar 24 IARI Pusa 25 IIT Hauzkhas (I) 26 IIT Shopping Complex 27 INA 28 IP University 29 Jal Vihar Address Ph. No. Utility Centre, Near State Bank of India University of Delhi (North Campus) Delhi Delhi Secretariat Building, IP Estate, New Delhi -02 Ph. 27662469 F-93/G-1, Dilshad Colony, Delhi-95 D-465, Ramphal Chowk, Sector-7, Dwarka, New Delhi110075 DDA Shops, Sector-23B, Dwarka, New Delhi Shop No.1 & 2 CSC, East of Kailash, DDA Market, New Delhi-110065 House No. 861, Delhi Govt. Residential Colony, Gulabi Bagh, New Delhi-17 Office of the Deputy Commissioner (East) I&FC Office Complex, LM Bandh, Delhi-31 DTC Depot, Hari Nagar, Jail Road, New Delhi-58 Old Dispensary Building, IARI Pusa, New Delhi-12 Nalanda Guest House Res. Comp. IIT, Hauzkhas, N. Delhi Shop No.1, Local Shopping Complex, IIT Hauzkhas,N. Delhi Ph. 23721703 Ph. 45542937 Ph.26219597 Ph. 28855017 Ph. 25843354 Ph. 26581183 Ph. 26581196 Type-3, Qtrs No.5 to 8, INA Ph. 28844048 Colony, New Delhi-23 Guru Govind Singh Indraprastha University, Sector16C, Dwarka, New Delhi-110075 Shop No. 1 & 2, Jal Vihar Ph. 26322788 Colony, New Delhi-110024 46 S. No. 30 Name of the Store JNU -I 31 JNU –II (Campus) 32 33 Jamia Millia Islamia (University Campus) Kali Bari Marg 34 Kasturba Nagar 35 36 Kalkaji Krishi Vihar 37 Krishi Kunj (near Inderpuri) Kalyanvas (near Mayur Vihar) 38 39 Kidwai Nagar 40 Keshav Puram (La. Road) 41 Lodhi Colony 42 Lodhi Road (Market) 43 Lancer Road 44 Laxmi Bai Nagar 45 46 Mahadev Road Moti Bagh –I Address Ph. No. JNU Campus, Paschimabad, New Delhi JNU Shopping Complex, New Delhi Jamia Millia Islamia University, Near Post Office above Indian Bank, New Delhi-54 H-313 & 314 Kali Bari Marg, New Delhi-11001 Qtr. No.437, 441`, 445 & 433, Kasturba Nagar, New Delhi-3 DTC Depot, Kalkaji, N.Delhi-19 A-1, ICAR Colony, Krishi Vihar, New Delhi-110017 E-11, DXI, Qtr. No.483, Krishi Kunj, New Delhi-110012 Shopping Complex, Delhi Govt. Residential Colony, Kalyanvas, Delhi –91 Kidwai Nagar East (near INA mkt.), New Delhi-110023 B-4, DDA Market, Keshav Puram (Lawrence Road), New Delhi B-III, 10/165, Lodhi Colony, New Delhi-3 Shop No. 10 to 12, Lodhi Road Market Complex 1 Ph.26741371 Jawahar Market, Lancer Road, Delhi Laxmi Bai Marg (near Type-IV CPWD Quarters), Laxmi Bai Nagar, New Delhi -23 23. Mahadev Road, New Delhi Qtr No. B-87, Moti Bagh, New Delhi 47 Ph. 23340128 Ph.24604773 Ph. 26387438 Ph. 26242752 Ph. 25831666 Ph. 24602865 Ph. 24602865 Ph. 28844047 Ph. 24648552 Ph. 26111233 Ph. 23358149 Ph. 24103151 S. No. 47 Name of the Store Moti Bagh-II (South) Address Ph. No. S-152, NDMC Market, Moti Bagh, New Delhi Ph. 24103149 48 Moti Bagh (North West) Type IV/33, North West Moti Bagh, New Delhi-22 49 Minto Road 50 Mall Road 51 Metro Vihar (Shastri Park) Metro Vihar (Najafgarh) Minto Road Hostel, New Delhi-01 Office of Director Audit & Accounts, P&T, Shamnath Marg, Near Old Secretariat, Delhi-54 DMRC Residential Colony, Shastri Park, Delhi -110053 DMRC Residential Colony, Metro Vihar, Najafgarh, NewDelhi110037 Maulana Azad Medical College Campus, (main gate Residential Colony), Bahadurshah Zafar Marg, New Delhi-02 NDMC Market, Netaji Nagar, New Delhi-23 NCERT Shopping Complex, Shri Aurobindo Marg, New Delhi-30 F-147, Type-III Qtr, Nauroji Nagar, New Delhi NTPC Power Station, Badarpur, New Delhi-110044 Gate No.2, Central Secretariat, New Delhi-110001 Netaji Subhas Institute of Technology (NSIT) Campus, Azad Hind Fauz Marg Sector-3, Dwarka New Delhi -110078 New Moti Bagh Complex 52 53 MAMC Campus 54 Netaji Nagar 55 NCERT 56 Nauroji Nagar 57 NTPC (Badarpur) 58 North Block 59 NSIT (Dwarka) 60 New Moti Bagh Store Pragati Vihar 61 Pragati Vihar Hostel Hutments, Lodhi Road, New Delhi-11003 48 Ph. 65391126 Ph. 23812679 Ph. 23232507 Ph. 26878839 Ph. 26854108 Ph. 23092886 Ph. 24104443 S. No. 62 Name of the Store Pushp Vihar-1 63 Pushp Vihar-IV 64 Pushp Vihar (Market) 65 Pushpa Bhawan 66 Pappankalan 67 Pandara Road 68 Peshwa Road 69 Patel Dham 70 Pitam Pura 71 Panchwati 72 73 Patparganj R.K.Puram-I Market 74 R.K.Puram-II Market R.K.Puram-III 75 76 77 R.K.Puram-IV Market R.K.Puram-V 78 R.K.Puram-VI 79 R.K.Puram-VII Address Ph. No. Qtr. No.B-107/3, Pushp Vihar Sector-1, New Delhi-110003 Block-89 Garage, Pushp Vihar Sector-IV, New Delhi-62 (Wednesday ) Shop No. 20, 21, 28 and 29, Sector –IV, Market, Pushp Vihar, M.B. Road, N. Delhi E-Wing, Pushpa Bhawan, Madangir Road, New Delhi-62 SPG Complex, Shop No.4, Pappankalan, New Delhi D-II/321, Pandara Road, New Delhi-3 Community Centre, Peshwa Road, Gole Market, New Delhi-1 F-1, IB Colony, S.P.Marg, Patel Dham, New Delhi Qtr No.394 & 406, Income Tax Colony, Pitam Pura, N. Delhi-85 DDA Colony, Panchwati, Palam, New Delhi-110045 DTC Depot, Patparganj, Delhi Shop No.19 & 20, R.K.Puram-I Market, New Delhi-110022 Ph. 29564126 Shop No. 19 & 20, R.K.Puram-II Market, New Delhi-110022 Qtr No.1115, R.K.Puram-III, New Delhi-22 Shop No. 20 to 25, R.K.PuramIV Market, New Delhi-22 Qtr No.299, Sector-V, R.K.Puram, New Delhi-22 Qtr. No.759, R.K.Puram-VI, New Delhi-22 Qtr No.1015, R.K.Puram-VII, New Delhi-22 Ph. 26173120 49 Ph. 29564132 Ph. 29563736 Ph. 65391143 Ph. 25090049 Ph. 23387818 Ph. 23368107 Ph. 27346623 Ph. 65391123 Ph. 26173122 Ph. 65391145 Ph. 65391141 Ph. 26172884 Ph. 26165408 Ph. 26172947 S. No. 80 Name of the Store R.K.Puram IX A 81 R.K.Puram-IX B 82 R.K.Puram (West) 83 Rashtrapati Bhawan-I 84 Rashtrapati Bhawan-II 85 87 Sarojini Nagar B-Block Sarojini Nagar H-Block Sadiq Nagar 88 Srinivaspuri 89 Shalimar Bagh 90 Sarita Vihar 91 93 Sarojini Nagar (P&T Colony) Sarita Vihar-II (Mkt) Timarpur 94 Timarpur –II 95 Tihar Jail Colony 96 Taurus Welfare Complex 86 92 Address Ph. No. Flat No.821, R.K.Puram-IX, New Delhi-22 Qtr No.329, R.K.Puram-IX, New Delhi-22 Registrar General Office, R.K.Puram, West Block, New Delhi-22 Shop No.5, 6, Shopping Complex, President Estate, New Delhi-110004 Schedule ‘A’ Type-I, Qtr. No. 37, Rashtrapati Bhawan, New Delhi-110004 B-245, Sarojini Nagar, New Delhi-23 H-638, Sarojini Nagar, New Delhi-23 Shop No. 2, Local Shopping Centre, Sadiq Nagar, New Delhi-110049 G-519, Srinivaspuri, New Delhi -110065 NDPL Housing Colony, Shalimar Bagh, New Delhi. DMRC Residential Colony, Sarita Vihar New Delhi-110076 EPT-111, P&T Colony, Sarojini Nagar, New Delhi-110023 Shop No.7, CSC Market, B-Block, Sarita Vihar, New Delhi 75 Z, ( Qtr No.535), Timarpur, Delhi-110054 Shopping Complex, Delhi Govt. Residential Colony, Delhi -54 New Residential Complex, Vidya Marg, Central Jail-Tihar, New Delhi-110064 Taurus Welfare Complex – Delhi Cantt, New Delhi Ph. 26178553 50 Ph. 26165892 Ph. 23015988 Ph. 24677245 Ph. 24103152 Ph. 26254105 Ph. 26922984 Ph. 27497195 Ph.26942192 Ph. 23811409 S. No. 97 Name of the Store Tilak Lane 98 Udyog Bhawan 99 Vasant Vihar 100 Vasant Vihar (Indian Airlines Colony) Vidyut Vihar (Sarai Kale Khan) 101 102 Yojana Bhawan Address Ph. No. NDMC Market, Shop Nos. 5,6 & 7, Tilak Lane, New Delhi-110001 Udyog Bhawan, New Delhi110011 E-Block, 20 A/20b, Central Govt. Staff Qtr, Vasant Vihar, New Delhi-110057 Shop No. 14, Indian Airlines Residential Colony, Vasant Vihar, New Delhi-110057 IPGCL Colony, Vidyut Vihar (Near Bala Sahib Gurdwara), Ring Road, New Delhi -110014 Ground Floor, Gate No.2, Parliament Street, New Delhi110001 Ph. 26147972 Ph. 26156668 Ph. 26343418 Ph. 23096508 Chemist Shops : 1. Chemist Shop DUTA Office Building, Chhatra Marg, Delhi University, Delhi -110007 2. Chemist Shop 23, Mahadev Road, New Delhi, Ph. 23358149 3. Jan Aushadhi Generic Drug Shop Shasti Bhawan, New Delhi-110001 4. Jan Aushadhi Generic Drug Shop Guru Tegh Bahadur Hospital, Shahdara, Delhi Ph. : 22135057 5. Jan Aushadhi Generic Deen Dayal Upadhyay Hospital, Hari Nagar, Drug Shop New Delhi. Ph.:25125480,25125481 51 REGIONAL/DIVISIONAL OFFICES Sl. No. Name, Designation & Addresses Telephone (O) 1. Mr. A.V. Ramanamurthy Sr. Divisional Manager Kendriya Bhandar Central Revenue Quarters, 15th Main Road, Anna Nagar West, Chennai-600040 044- 26160186 (D) 044- 26160327 (F) 044-26160538 (F) 09885051472(M) 2. Shri A.V. Ramanamurthy Sr. Divisional Manager Kendriya Bhandar Room No. 21 & 22, 1st Floor, Municipal Complex Putlibowli, Koti, Hyderabad-500095 040-24736444 040-24653244 (F) 040-24652648 (F) 09885051472 (M) 3. Shri K. Sourirajan Sr. Divisional Manager Kendriya Bhandar Community Centre, CPWD Quarters Domlour Bangalore-560071 080-25350333 080-25352964 (F) 09448236880 (M) 4. Shri Narendra Kumar Incharge Kendriya Bhandar Door No. 30-6-28, First Floor, Assam Garden, Beside Neelamma Vepachettu Dava Garden Vishakhapatnam 530020 0891-6615911 (Telefax ) 09866041349 (M) 5. Mrs. Shobha S Tamne Incharge Kendriya Bhandar New Shopping Centre, Central Govt. Staff Quarter, Sector-VII, Antop Hill Mumbai-400037 022- 24013563 022- 24013756 (F) 08692999609 (M) 52 Sl. No. Name, Designation & Addresses Telephone (O) 6. Shri K. Sourirajan Sr. Divisional Manager Kendriya Bhandar Room No.8, Central Excise & Customs, Central Revenue Building, I.S. Press Road Cochin- Kerala- 682018 0484-2393964 (KB) (Telefax) 09448236880 (M) 7. Shri Mayank Thakkar Divisional Manager Kendriya Bhandar B/h. Ground Floor, Block No. 4 Jivraj Mehta Bhavan, Sector-10 Old Sachivalay, Gandhinagar (Guj)-382010 079-23261484 079-23260124 (F) 09824330704 (M) 8. Shri Gulshan Kumar Incharge Kendriya Bhandar Central Revenue Building Sector-17C, Chandigarh- 160017 0172- 2702064 (Telefax) 09815968773 (M) 9. Shri Nandan Singh Dangwal Incharge Kendriya Bhandar HAL Shopping Complex Faizabad Road, Lucknow-226016 0522- 2353021 0522-2344962(F) 09452806380 (M) 10. Shri Hari Kishore Sharma Manager Kendriya Bhandar Office No. 5, 1st Floor, Puru Plaza, Plot No. 2, District Centre, Sanjay Nagar, Ghaziabad –201002 95120- 2785046 95120-2785047(F) 9899210178 (M) 9871205900 (M) 11. Shri Vijay Yadav Incharge Kendriya Bhandar NHPC, Sector-41 (Residential Colony) Faridabad 0129- 2510538 0129-2510731 (F) 9953184483 (M) 53 Sl. No. Name, Designation & Addresses Telephone (O) 12. Sh. Praveen Kumar Divisional Manager Kendriya Bhandar Lal Bahadur Shastri National Academy of Administration, Mussoorie (U.P) 248179 0135-2635034 09837818585 (M) 13. Shri Shailesh Saxena Regional Manager Kendriya Bhandar G.S.I Colony, Malviya Ngr., Bi-Pass Road, Jaipur- Rajasthan 0141- 2751603 (Telefax) 09828055567 (M) 14. Shri Vikas Gupta Regional Manager Kendriya Bhandar A.G.’s Staff Colony, Shopping Complex Shastri Nagar, Thatipur Gwalior (M.P) 474011 0751- 2230811 (Telefax) 09425775554 (M) 09039221444 (M) 15. Shri R.K.Dutta Divisional Manager Kendriya Bhandar B/1, Shamli Housing Estate Sector-1, EA-Block, Salt Lake Kolkatta- 700064 033- 23340704 09830747940 (M) 16. Shri Vijay Yadav Incharge Kendriya Bhandar Kendriya Vihar, Sector –56, Gurgaon 0124-2572688 9953184483 (M) 17. Shri Madhukar Parihar Sr. Divisional Manager Kendriya Bhandar Qtr. No. N-158, Mecon Colony, Shyamli Doranda, Ranchi -834002 0651-2412224 0651-2412026 09608300154 (M) 54 Sl. No. Name, Designation & Addresses Telephone (O) 18. Mrs. K. Padmalatha Incharge Kendriya Bhandar 1305, E-Wing, Alok Nagari, Kasaba Peth, Pune-411011 020-24571107 09765040759 (M) 19. Mrs. Vaishali M Harikant Incharge Kendriya Bhandar D-2-B, Govt. Staff Quarters Near Microwave Tower Altinho, Panaji Goa-403001 0832-2237486 09623217212 (M) 20. Sh. Narendra Kumar Incharge Kendriya Bhandar Type-H/144, Old AG Colony, Unit-IV, Bhubaneswar, Odisha-751001 0674-2500228 09866041349 (M) 09885051472 (M) 21. Sh. Madhukar Parihar Sr. Divisional Manager Kendriya Bhandar Qtr. No. 534 & 541 (Type-II) AG Employee Complex Behar Bari – Guwahati-781029 Assam 0361-2236355 09608300154 (M) I/c – Sh. Anil Kumar (Mob. 08876360708) 22. Sh. Madhukar Parihar Sr. Divisional Manager H.No.4H/5, B.H. Colony Bhootnath Road, Kankar Bagh, Patna800026 0612-2344588 09608300154 (M) I/c – Sh. Rahul Singh (Mob.09386765971) 55 STORES/OFFICES – OUTSIDE DELHI MAHARASHTRA PUNJAB 1. Antop Hill, Mumbai 1. Rail Coach Factory, Kapurthala* 2. PMT Building, Deccan Gymkhana, Pune UTTAR PRADESH 1. Noida Sector –36* TAMILNADU 2. HAL Complex, Lucknow 1. Annanagar, Chennai 3. Hal Compound, Amethi* 2. Customs & Central Excise Complex, 4. Bareilly Coimbatore 5. Kanpur ANDHRA PRADESH/TELANGANA 6. Noida Sector – 82* 1. Putlibowli, Hyderabad, Telangana 7. Noida Sector – 51* 1. Tirupati, Andhra Pradesh* 8. Allahabad (Naini)* 2. Assam Garden, Vishakhapatnam, AP 9. Aligarh Muslim University, Aligarh* 4. Autonagar, Vijayawada, AP UTTRANCHAL PONDICHERRY 1. Academy of Admn., Mussoorie* 1. Jipmer 2. GMS Road, Dehradun KARNATAKA MADHYA PRADESH 1. Domlour, Bangalore 1. Gwalior* KERALA 1. Central Excise Collectorate, Cochin* DAMAN 1. Artillery Building, Moti Daman RAJASTHAN 1. Jaipur* 2. Jodhpur WEST BENGAL 1. Salt Lake, Kolkata GOA 1. Panaji JHARKHAND 1. Mecon Colony, Doranda, Ranchi GUJARAT 1. Gandhi Nagar HARYANA 1. NHPC, Sector-41, Faridabad* 2. Kendriya Vihar, Sect.-56, Gurgaon* 3. Jal Vayu Tower, Sect.-56 Gurgaon* 4. Power Welfare Organization (Sect.-43)* 5. Devender Vihar, Sect.-56, Gurgaon* ASSAM 1. Guwahati* CHHATISGARH 1. Raipur ORISSA 1. Bhubaneswar BIHAR 1. Kankarbagh, Patna CHANDIGARH 1. Sector –17 2. Sector – 37C* * Retail Stores 56 Evaluation and Assessment of Functioning of Kendriya Bhandar during the year 2015-16 Performance of the Organization The Society has achieved sales turnover of Rs.1020.86 crores with a net profit of Rs.661.39 lakhs during the year 2015-16. Kendriya Bhandar has proposed a dividend of 10% for the shareholders including the Central Government on its paid up capital for the Financial Year 2015-16. Due to extra ordinary performance of some Regional Offices by participating in State Govt. tenders for grocery and other items, the Society has achieved all time high sales of Rs.1020.86 crores. However, there is a sharp decline in the sales of stationery and other items to Govt. Departments due to discontinuation of DOPT OM w.e.f. 1st April, 2015. Retailing of Grocery and Consumer items In order to provide better shopping environment to customers, several initiatives such as installation of bar code scanners for billing to customers, fixation of display panels to enable customers to check prices of items and total bill amount etc. Credit Card machines and CCTV Cameras have also been provided in many stores and same is being extended in other stores in a phased manner. A new Grocery/Consumer store has been opened at DDA shops, Sector-23B, Dwarka. Renovation of stores are being carried out in a phased manner. Kendriya Bhandar has been selling good quality pulses, sugar, atta and other consumer items at very reasonable prices for the benefit of Government employees and general public at large. At present, pules like Dal Arhar, Urad Sabut/Chhilka, Dal Chana and Kala Chana are being sold in Kendriya Bhandar stores in Delhi at very reasonable prices with the assistance of M/o Consumer Affairs, Food & Public Distribution, Govt. of India. Kendriya Bhandar has more than 100 nos. self-service grocery consumer stores in Delhi besides the Institutional Sales Unit (ISU) and five pharmacy shops. Apart from this, Kendriya Bhandar continued to maintain reasonable selling prices than those prevailing in the market. Institutional Sales Unit, Kendriya Bhandar continues to provide goods to institutions like Tihar Jail, Hostels, Guest Houses, Canteens and Govt. Hospitals. Sales of Medicines & tie-up with Deptt. of Pharmaceuticals under Jan Aushadhi Project Kendriya Bhandar is also supplying medicines and related items to CGHS dispensaries. Kendriya Bhandar Jan Aushadhi stores supply good quality 57 generic medicines to retail customers as well as to Institutional customers. Due to irregular supply of generic medicines from the manufacturing units (PSUs), gap is observed in demand-supply chain management. As a result, these retail stores could not be viable so far. Quality Control Measures The Society has established rigid quality standards to ensure that goods with assured standards of quality are sold through its outlets. A well qualified Officer has been appointed in Kendriya Bhandar for monitoring the product quality and for making improvements on an ongoing basis. Packed grocery items are sold after pre-testing in laboratory. On the shelf post-testing is done periodically. The goods sold in the manufacturers packing carry the warranty of the manufacturer. Complaint Books are provided in all the stores for customers to enter their complaints / suggestions, which are acted upon from time to time. Future Scenario After discontinuation of DOPT office memorandum (OM) for procurement of stationery and other items from Kendriya Bhandar, the sales of these items to Govt. organizations is worst-hit. Renewed efforts are being made for restoration of the same provision for procurement upto Rs. one lakh etc. in addition, exemption from submission of EMD/Security Deposits in Govt. tenders has also been requested. Further, measures are being taken for cutting of over-head/running expenses. A VRS scheme is being run on continuous basis for reduction in the manpower. The leakage in supply chain is being plugged by strengthening the internal audit, vigilance organization and improving the IT support/Software etc. At this juncture, it is necessary that the Kendriya Bhandar retail stores operating from the accommodations of Directorate of Estates (DOE) should continue for which concerted efforts are being made to pursue the matter vigorously with DoP&T as well as Ministry of Urban Development so that long outstanding accommodation matter could be sorted out favourably. For & on behalf of Kendriya Bhandar Sd/(Poonam Rawat) Chairperson 58 Smt. Poonam Rawat, Chairperson and senior officers of Kendriya Bhandar. Smt. Poonam Rawat, Chairperson and Directors of Kendriya Bhandar. 59 Directors and Delegates of Kendriya Bhandar on the occasion of the 52nd Annual General Meeting of the Society. Delegates of Kendriya Bhandar on the occasion of the 52nd Annual General Meeting of the Society. 60 Delegates and officers of Kendriya Bhandar on the occasion of the 52nd Annual General Meeting of the Society. Delegates of Kendriya Bhandar on the occasion of the 52nd Annual General Meeting of the Society. 61 Chairperson, Kendriya Bhandar, MD, Director alongwith other employees of Kendriya Bhandar on the occasion of Inauguration of Patanjali Store at Lancer Road Market. Chairperson, Kendriya Bhandar, Board members, officers and employees of Kendriya Bhandar and RWA members on the occasion of Inauguration of 1st Cosmetics Shop of Kendriya Bhandar at R.K. Puram-IV. 62
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