T
olltoday
December–February 2012 /13
Toll Group’s quarterly magazine
Toll’s 2012 Annual
General Meeting
on page 7
Introducing The Toll Way
on pages 4-6
Flagship warehouse facility
opens in Loyang offshore
supply base, Singapore
on pages 26-27
About Toll Group
C
ontents
Toll is the Asian region’s leading provider of
integrated logistics services, generating revenue
of A$8.7 billion and operating an extensive
network of over 1,200 sites in 55 countries.
Message from
Management
3
Toll Group
4
Toll has access to transport and infrastructure assets
including road fleets, warehousing, ships, air freight
capacity, ports and rail rolling stock.
These assets, when combined with operational
expertise and technology solutions, are aimed at
driving supply chain efficiencies to deliver best
practice in supply chain management for Toll’s
diverse customer base.
Toll Global Logistics
17
Toll Domestic Forwarding
21
Toll Global Resources
26
Toll Global Forwarding
29
Toll Specialised and
Domestic Freight
32
Toll Global Express
36
Community
42
Wellbeing
48
Employee Milestones
49
Head Office
Level 7, 380 St Kilda Road
Melbourne VIC 3004 Australia
T +61 3 9694 2888
F +61 3 9694 2880
www.tollgroup.com
Editor
Lana Grace
Group Corporate Affairs
E [email protected]
2 T
olltoday
Message from management
The Toll Way
journey
I
t has been an exciting time at Toll over
the last six months as we have thought
about Toll’s culture and focused on
developing a set of shared One Toll
values. As part of this process, I had the
pleasure of running focus group sessions
with employees in our Hong Kong and
China offices. In these sessions, and
hundreds of similar sessions run at all our
beliefs with the collective strategy and
goals of the Toll Group. We now have a
shared picture of who we are and what
we do, and this will help us talk more
easily about what is important to us.
When we face difficult situations and
decisions, The Toll Way will help guide
our actions and ensure that we continue
to build a high performing ethical culture
key sites, employees talked passionately
about what makes Toll great, and what
we need to do to continue to build on
our successes.
and a workplace of which we can all
be proud.
What we were talking about, but had
not yet named, was The Toll Way.
As I reflect back on the process of
developing The Toll Way, there was one
comment that has really stuck with me.
The comment came from an employee
in a focus group when we were talking
about Toll’s values. The employee
said we must ensure we continue to
“treasure the people” and for me, this
sums up what is really special about Toll
– the people and the relationships that
we have. We must continue to nurture
this culture and The Toll Way will help
by focusing us on what is important and
creating a common understanding of
how we want to work together.
The Toll Way has been built by listening
to employees about what matters to
them and linking these values and
Our next step in this journey is to help
everyone learn more about The Toll
Way and talk about what it means to
you and your team, in your day-to-day
work lives. This will include one-to-one
conversations with your supervisor or
manager and also within your team
talking about what the values and
beliefs look like in action and discussing
how to ‘voice your values’ effectively
and often.
This is just the start of our journey
together and I look forward to hearing
about how The Toll Way comes to life
in your part of Toll.
Lesley Staples
Group Director
Human Resources
December–February 2012/13 3
TOLL GROUP
I ntroducing The
MD’s Introduction
T
o develop The Toll Way we have
brought together our primary
purpose, mission, vision and our new
beliefs and values. Collectively, these
five elements sum up what we do, where
we are going and how we want to get
there. It defines the spirit and focus that
unites us as One Toll.
While we might have only recently
named The Toll Way, it reflects the core
of who we already are. This is evident as
I travel around our many sites and
see a common commitment to doing
the best for our customers, working
together as a team, keeping safe and
respecting each other. I see a pride
and passion in knowing that the work
we do together connects people with
the products they want. This common
approach is already evident across
divisions and countries because
it is The Toll Way.
Having The Toll Way clearly defined and
communicated across the company is
a critical step in our One Toll journey.
It will help us talk more easily about
how we work together and it will assist
us in our decision making. It will enable
each of us to make the right decisions
and act in a way that is ethically good
for our business.
The launch of The Toll Way is the first
step in understanding and building on
our beliefs and values. It is important
that all employees take the time to
personalise what The Toll Way means
for them and their team. I encourage all
of you to get involved and share your
stories with us about The Toll Way in
your workplace. You can do this through
the Faces of the Values competition,
which has now been extended to close
on 15 February 2013.
Brian Kruger
Managing Director
Our primary purpose
We exist to connect people and products.
Our mission
Our mission is to harness our significant resources, know-how and passion
to deliver the optimal logistics solutions for our customers.
Our vision
We want to be:
•able to provide an unrivalled set of global supply chain capabilities
•an integral component of our customers’ success
•a group of businesses that are individually excellent and collectively unbeatable
•creating sustainable value for our shareholders.
And as a result be:
•recognised as the Asia Pacific region’s most successful provider of logistics.
4 T
olltoday
TOLL GROUP
Toll Way
Our core beliefs
We believe that:
•All injuries are preventable and everyone
has a right to go home safely
•People perform best when they are
empowered, accountable and recognised
•If we show other people respect, we will
be respected
•We will not always get things right
and learning from our mistakes is
part of our progress
•How we go about achieving success
is as important as success itself
•We must act ethically and within the law
•Our customers’ success creates
our success
Our values
We value:
Integrity
& trust
Safety
Continuous
improvement
Being open
& transparent
Teamwork
GSEC talk about
developing The Toll Way
“People take a lot of pride in Toll and that’s been there since the
day I started here in 1994. The thing I love about Toll is that family
feel that still exists in Toll today even with more than 45,000
employees.” – Bernard McInerney, Company Secretary.
“Listening to and involving our people and finding out what is
important to them has enabled us to articulate what is important to
us, how we want to behave and who we want to be – the Toll Way.”
– Paul Ebsworth, Divisional Director, Toll Domestic Forwarding.
“You can’t come up with a set of values in isolation. It has to be associated with
an ethical framework and this is why we have the beliefs, as well as the values.
The values are what we aspire to; the beliefs are what we won’t compromise on.”
– Mal Grimmond, Divisional Director, Toll Specialised and Domestic Freight.
December–February 2012/13 5
TOLL GROUP
Continued from page 5
Senior leaders talk about what
The Toll Way means day-to-day at Toll
“The Toll Way will encourage us to be
open and honest in the way that we deal
with each other and help people feel like
they can speak up and have a view. It’s
exciting to focus on how people can be
encouraged to work in an empowered
environment, understand that they are
able to make decisions and have the
power to go out and work through those
decisions.” – Felicity Herron, General
Manager, Toll Priority.
“I am really glad that we have a set
of defined values now. I see it as a
uniform approach in the way we can
go out to our customers, the way we
work with our suppliers and further
improve the collaboration within our
“The Toll Way needs to become part of
our everyday work life. Right from when
we recruit someone, through to when
we have our performance reviews with
our people. It is about the attitudes that
we demonstrate on a day-to-day basis,
teams. It allows us to have a consistent
look and feel across the business.”
– Dominic Rego, Director, Business
Development, Toll Global Logistics.
with each other, our customers and our
suppliers.” – Larry O’Regan, General
Manager, Toll Express.
Face of the values competition
Have you submitted an entry to the
Faces of the Values competition yet?
Toll is currently running an internal
competition to find the face of our new
values. We would like you to tell us how
your team lives the Toll values for your
chance to win a fantastic prize.
Thank you to those who have already
submitted an entry. We have received
some great entries including poems,
videos, site interviews through to
presentations, and of course plenty of
photos. It is fantastic to see The Toll
Way coming to life in different parts of
business around the world.
We have made a decision to extend
the close date of the competition in
order to allow all teams to enter. As
some businesses are still in the
process of rolling out The Toll Way, we
recognise that they haven’t yet had
time to complete their entries. The new
deadline is 15 February 2013.
Contact [email protected] with
any questions. <
6 T
olltoday
TOLL GROUP
Toll’s 2012 Annual General Meeting
T
oll held its 2012 Annual General Meeting (AGM) at
the Melbourne Convention and Exhibition Centre on
Friday 26 October. The meeting was led by our Chairman,
Ray Horsburgh AM and was joined by MD Brian Kruger and all
members of the Board. Together they welcomed shareholders,
general public and employees to our nineteenth AGM as a
publicly listed company.
Ray presented our key highlights over the last 12 months,
including topical issues that were of interest to shareholders.
In a high level review of our fiscal performance for the past
year, Ray said, “I am pleased to report that Toll has produced a
solid underlying result in very challenging and rapidly changing
market conditions. Our business diversity has again stood us
in good stead this year.”
This event marked Brian’s first AGM as managing director
and was delighted to speak to the shareholder group for the
first time in his new role. Brian outlined the performance and
operations in each division for the year ended 30 June 2012
and our business outlook for the year ahead.
Brian described how thrilled he is to have the opportunity to
lead Toll in such an exciting time in our history, saying, “I am
excited about some of the tangible business opportunities we
can exploit in the short term, and just as excited about the work
we’ve been doing on our culture, our values and our beliefs
and what that can do for us in the medium and long term.”
Above
Scenes from Toll’s
2012 AGM, held
at the Melbourne
Convention and
Exhibition Centre
in October.
Shareholders had the opportunity to put questions to the
Board and cast their vote on the items of business specified in
the notice of meeting. The formal proceedings were followed
by a lunch and networking session in the foyer of the venue.
You can access all information around the AGM, including a
full audio stream of the meeting with slides on our Toll website
at www.tollgroup.com/annualmeeting <
Overview of performance
Summary profit table
2012
$M
2011
$M
%
change
Sales revenue
8,707
8,225
+6
Total operating EBIT (before non-recurring items)*
411
436**
-6
Operating cash flow
673
629
+7
25.0 cps
25.0 cps
–
Full year dividends per share
*EBIT includes profit from associates, but before non-recurring items
**Prior
year EBIT includes net one-off gains in Toll Global Express Japan of approximately $25 million
December–February 2012/13 7
TOLL GROUP
G
eneral Manager confe
On 16 and 17 October, General Managers
from around the world came together with the
Group Senior Executive Committee (GSEC) in
Melbourne for a two day conference. The event
brought together more than 80 of our most
senior leaders under the same roof for the first
time in five years to collaborate face-to-face on
our long-term strategy in bringing the One Toll
initiative to life.
T
he focus of the conference was around One Toll with a
number of key initiatives rolling out in the business,
including our culture and values, ethical leadership, Toll’s
health and safety strategy, and other One Toll initiatives. They
were able to discuss the strategic direction and priorities for
the Toll Group for 2013, and decide on the action plan for
moving the business closer to working as One Toll next year.
8 T
olltoday
The participants had a busy two days listening to guest
speakers who were invited to share industry best practise
and thought leadership; participating in group activities and
sharing experiences and feedback from all aspects of our
business. From this they discussed what happens next and
how the One Toll principles would be implemented into one
joined up approach.
The conference was well received with glowing feedback from
participants saying that the conference was a beneficial use
of their time and 100 per cent said that it would be useful to
have more conferences of its kind in the future.
This event not only provided the opportunity to increase
knowledge and awareness of One Toll and the associated
initiatives, but also for participants to feel better equipped to
roll these out in their teams with a greater commitment to the
TOLL GROUP
rence 2012
outcome. It also provided participants a rare chance to mix
with other general managers from around the globe and to
catch up with their peers and listen to other views. For many
managers, it was the first time they had ever met each other in
person. Feedback showed that 95 per cent of managers said
they were able to broaden their network within Toll as a result
of the conference and have established new relationships that
will help them better achieve their business goals. <
“Having everyone together in the one place
and hearing it at the same time will hopefully
bring common understanding and alignment.
It was also good to see GSEC leading this
and acting with one common voice.”
– One delegate’s feedback from the conference.
December–February 2012/13 9
TOLL GROUP
Toll Global Information Services
Above
A look inside the GIS
Operations Bridge.
O
ver the last eight months Global Information Services
(GIS) has been developing a team to act as the hub for
IT operation and support across the Toll Group. In support
of this objective, Toll has made a significant investment in
market leading technology, process and people to establish
what is now known as the GIS Operations Bridge.
From September 2012, the Operations Bridge based in
Dandenong South, Melbourne, moved to a 24 hour, seven
day a week operation. This provides for the first time in Toll,
a continuously manned IT Operations service. This round the
clock service is in support of both the globalisation of our
business and the increasing number of Toll businesses that
operate extended business hours.
This key milestone was marked by a visit from GSEC members
who took the opportunity to view both the Dandenong South
Data Centre and the newly created Operations Bridge.
While GIS strives to deliver uninterrupted IT services, we must
plan and prepare for the event of technology failures that if
not well managed, will lead to serious impact to the business.
The role of the Operations Bridge is to monitor and manage
10 T
olltoday
TOLL GROUP
launches 24/7 Operations Bridge
Toll’s critical IT systems, proactively detecting and resolving
issues, and when necessary, coordinating the IT resources
of GIS, business units and third parties to restore service as
rapidly as possible to minimise the impact on our customers.
Centre
Members of GSEC
tour the new
Operations Bridge.
Whether it is the middle of an Australian business day, a public
holiday or the middle of the night, the Operations Bridge will
be checking and monitoring the networks, the servers and
the applications that underpin our most business critical
IT services. This capability will continue to grow and develop
in our pursuit to deliver IT services at the forefront of the
transport and logistics industry.
The IT Service Desk remains the entry point for Toll GIS. As
an additional benefit to the Operations Bridge commencing
24/7 operations, the out of hours third party paging service
will now be discontinued and any calls made to the Operations
Bridge, Incident Management and Service Desk will always
be answered by onsite Toll employees.
For more information regarding the GIS Operations
Bridge, contact Barry Warnes or Mark Beasy of Global
Information Services. <
December–February 2012/13 11
TOLL GROUP
Group Business Development –
o ur Queensland team
Below
The Group Business
Development team
in Queensland. L-R:
Bruce McDonald,
Neil Robertson,
Melissa Hunter,
Craig Blyton,
James Nash,
and Wayne Riley.
Absent: Paul Walker.
T
oll’s Group Business Development (GBD) team in
Queensland, Australia, has been providing logistics
solutions for existing customers for many years.
This commitment and drive, together with the cooperation
within the Toll Group has led to the growth of the Queensland
GBD team portfolio to encompass 56 current accounts.
Predominantly focused on but not limited to the mining industry,
the GBD team has a unique footprint embedded in long lasting
partnerships with customers, providing a One Toll focus on
engagement.
Craig Blyton, who heads up the team in Queensland explained
what gives his team a competitive advantage.
The Queensland GBD team is primarily responsible for
the account management and contracts associated with
established major mining accounts and the development
of new mining and resource opportunities within the region.
The goal of the group is to positively engage with customers
at all stages within projects, offering the full suite of services
that can be supplied by the Group. From construction phase,
camp management, logistics (encompassing all modes of
transport), onsite services, people / labour hire, and support for
each developing phase, coupled with continuous improvement
from the vast knowledge and experience base within Toll’s
operating business units.
Craig said, “With customer cost constraints, competitor
pressure and the current decline in commodity pricing, we
need to be able to offer our customers something different,
something that will provide a positive outcome. With the
advancing technology available, the absolute commitment
to safety and innovation together with the experience and
knowledge within the Toll Group we are able to offer the
solutions, flexibility and continuous improvements while
maintaining high safety and service levels for mutual benefit
to our customers and Toll.”
For any information on GBD services and capabilities in
Queensland, contact Craig Blyton, Group Manager, Group
Business Development at [email protected] or
Damain Bishop, Group Director Group Business Development
at [email protected] <
Have you received
your OnePath update?
I
n the last edition of Toll Today we announced that all active
members of Toll’s Australian OnePath Toll Superannuation
Fund would be offered a new enhanced insurance program.
Following a recent review and tender for member insurances,
the offering now includes enhanced benefits for Death
Only and Total and Permanent Disablement Insurance.
We are also pleased to now offer members a Group Salary
12 T
olltoday
Continuance Policy for permanent employees within this
Toll Superannuation Fund.
If you are a member of the OnePath Toll Superannuation Fund
and have not yet received the December correspondence
outlining the offering from OnePath, or you have other
superannuation related queries, please call the Toll dedicated
line at OnePath on 1800 243 182. <
TOLL GROUP
Up skilling our people
through Learning@Toll
Toll’s learning management system, known as
Learning@Toll, went live in August 2012 and
since then has had more than 8,000 employees
enrolled across the business.
T
he new learning management system enables our
employees to access online learning (eLearning) from
their workplace anywhere, 24 hours a day.
Learning@Toll assists with the deployment of learning across
the organisation by automating the administration of training
events, including:
•managing eLearning courses
•scheduling and managing classroom training
•keeping records
•tracking all learner activity and results
•having the capability to provide detailed reports.
Essentially, Learning@Toll provides a central place to manage
all training records and effectively manage our training
administration requirements.
From the very first day, Learning@Toll hosted the Project Unite
systems training for the Client Relationship Management
(CRM) alignment for Toll IPEC and Toll Priority. The online
training was successfully delivered to more than 600 people
who completed the courses within one month.
Early adopters of Learning@Toll include Contract Logistics,
Toll Express and Toll People. These business units have utilised
the system to manage their training needs such as employee
inductions and compliance training since November 2012. In
addition, the Toll Group’s Learning and Development team has
been working with many business units to roll out the Smarter
Green Driver initiative throughout Australia.
The Learning and Development team is now working on
building a range of Toll Group courses, including a Toll
Group-wide induction program for all new employees joining
our organisation. One of the first learning programs that
will be rolled out across the entire Group will be the Toll
Group Safety Observations module to support all managers
and team leaders embed our new Toll safety strategy,
Think safe. Act safe. Be safe. This training has already
commenced in some business unit’s who are already using
the online module with other business units moving ahead
in the first half of the New Year.
Since the implementation of this system has been successful
in Australia, we will see Learning@Toll deployed with global
access in 2013.
If you’re interested in finding out more information on
Learning@Toll, email [email protected]. The Learning
and Development team will be happy to assist with your
questions. <
December–February 2012/13 13
TOLL GROUP
“It demonstrates to the online community our
commitment to One Toll and further strengthens
our brand as a single entity with an unrivalled
set of global supply chain capabilities. This
website will showcase Toll as a major player in
the transport and logistics space.”
– Brian Kruger, Managing Director
New Toll website gears
In early 2013, we will see the online space for
Toll revolutionised with the launch of a brand
new consolidated website for the Group. Our
new website will ensure Toll is represented as
a global and well integrated organisation on
the internet via a single global website across
the business.
B
rian Kruger, Managing Director, explains that the upcoming
launch of our new single Toll Group website is a major step
in positioning our One Toll approach to external stakeholders
around the world. Brian said, “It demonstrates to the online
community our commitment to One Toll and further strengthens
our brand as a single entity with an unrivalled set of global
supply chain capabilities. This website will showcase Toll as
a major player in the transport and logistics space.”
Toll’s existing web presence reflects its growth through
acquisitions. This is evident in the fact that there are more
than 73 websites across Toll, each one representing a different
part of the business.
However, after 16 months of strategic planning, designing,
content writing and building the technology platform, the
web project team are getting ready to move into their final
14 T
olltoday
phase of delivery. With the launch of this site, Toll will for
the first time, have one global homepage with a consistent
Group-wide website structure. By having this consolidated
structure, we are able to provide information on the breadth
of services and capabilities Toll offers.
The new website launch will happen early in 2013 when our
current websites will be redirected to the new site. In this
launch you can expect to see a number of features on the
site, including:
•increased accessibility with the website available on both
mouse driven and touch screen devices
•catering for multiple locations and regional specific content
•easy navigation allowing content to be viewed via various
mechanisms: either by service, location or business area
•improved search engine results over time, ensuring Toll can
be found and that its brand is safeguarded.
Managing the project, Jeremy Lewison explained that this
project has been successful due to the business seeing
the benefit of moving to a single global website. He said,
“The desire is there from the business unit’s and we can’t
underestimate just how valuable that is.”
TOLL GROUP
Features
•Increased accessibility with the website
available on both mouse driven and touch
screen devices
•Catering for multiple locations and
regional specific content
•Easy navigation allowing content to be
viewed via various mechanisms: either by
service, location or business area
•Improved search engine results over time,
ensuring Toll can be found and that its
brand is safeguarded
up to go live
“The business has been fantastic in working really hard with
us to participate in all aspects of the project. They have been
enormously generous with their time, commitment, input and
flexibility, without which we would not have been able to pull
this together.” Jeremy continued.
Having a new single website for Toll delivers a number of
solutions to our business needs. Damain Bishop, Group
Director, Group Business Development, is particularly excited
about the how the website will help his team. He said, “The
new website will provide enormous benefit to our existing
customers and assist potential customers to understand our
full service offering. Customers will be able to join the dots
within our business, which offers an exciting opportunity to
support our Sales team in promoting the full One Toll offering.”
Below
The web presence project team in one of their many planning sessions.
“It is very satisfying reaching this point in the project, having
watched the new website design evolve from the large variety of
websites we have at the moment, which has been a significant
achievement. I am really excited to see the whole site come
to life in the new year, I am sure you will all be impressed
with what we have managed to achieve in this short space
of time – something that will remain invaluable for the future
success of our company.”
The launch of this new website is just the starting point, and
it will evolve and as it continues to support our organisational
growth in new markets, locations and services. Look out for
further communications on the launch date. <
Andrew Ethell, Group Director, Corporate Affairs, who is
executive sponsor of the project said, “The web presence
project has seen us move to a new level of professionalism
and shows how we have matured into our next phase of the
One Toll journey. This website will project us into a whole new
level – one that Toll deserves to be playing at.”
Shane O’Neill, Divisional Director, Toll Global Express, who
has been supportive of the strategy behind the project said,
December–February 2012/13 15
TOLL GROUP
L eading the way for Women in Law
R
ebecca Stenhouse, Lead Counsel for Toll Global Express,
has been recognised as among the top female in-house
lawyers, recently named as a finalist for the in‑house lawyer
of the year award at the Australian Women in Law awards.
Rebecca was nominated by her peers for this award, which
recognises female lawyers within corporations and government
whose performance has been outstanding over the year
and continue to raise the profile of legal work within their
organisation. Rebecca made the short list for this award as
one of the five finalists for 2012.
Adam Martin, Group General Manager, Legal, said, “This
nomination is testament to Rebecca’s hard work and dedication
in leading the legal agenda both within Toll Global Express,
and within the Toll legal team as a whole. The team and I are
very proud of Rebecca’s achievements in being named as
one of the top in-house female lawyers for 2012.”
Above
Rebecca Stenhouse,
Lead Counsel for
Toll Global Express.
On receiving this recognition Rebecca said, “I feel very
privileged to have been nominated for this award. It’s a
reflection of the great teams I work with, both within the
business and within legal.”
Rebecca joined Toll in August 2010 when she was appointed
as the first in-house lawyer to the Toll Global Express division.
Since then Rebecca has made a significant contribution to
improve the functioning of the legal department within Toll
and delivery of legal services to the business.
Rebecca graduated from Monash University with Bachelor
of Laws (First Class Honours) and Bachelor of Commerce.
After completing her articled clerkship at Minter Ellison and
then several years in-house at Spotless Group, Rebecca
headed to London for a number of years, where she worked
both in private practice and in-house. She returned to her
hometown Melbourne in 2009, keen to cement herself as an
in-house lawyer within an advanced publicly listed company.
When asked what has been the highlight of her career to date,
Rebecca answered, “Working at Toll of course! After returning
from London, I was concerned I wouldn’t be able to get the
same international exposure and quality of work in Australia.
I was therefore extremely fortunate to be able to secure a role
at a global company like Toll, with diverse and exciting work.
The fact that Toll has a great culture, which isn’t always easy
with companies of its size, is a big bonus.” <
Join the Yammer trial
Have fun and interact with your colleagues using your tollgroup.com email address.
T
oll’s Group Senior Executive Committee (GSEC) has
decided to conduct a trial of the enterprise social network,
Yammer. For the next few months, we will be running a
company-wide trial for people with a Toll email address and
we would love you to join in.
During the trial, we would like you and your teams to try
Yammer and let us know what you think. This is a great
opportunity to meet new colleagues, share ideas and get
to know Toll.
Throughout this trial period we will be measuring the level
of active users of Yammer, increased dialogue across the
Group at all levels, and the quality of posts as a meaningful
channel for Group-wide communications and cross-divisional
collaboration.
Go to www.yammer.com to register. Once you have signed
up, make sure you read our Social Media Policy and Yammer
user guide in the Toll group official files section to assist you
in understanding what Yammer is for and how you can get
the most out of it during the trial phase.
We look forward to seeing you on Yammer. For any further
information on this trial, email [email protected] <
16 T
olltoday
Toll global LOGISTICS
S
treets ahead
Customised Solutions (TGL) has added another
major consumer goods brand to its portfolio
with the opening of Unilever’s ice cream facility
in New South Wales, Australia.
C
ustomised Solutions entered a partnership with Unilever
in August 2012 to manage the distribution of their popular
Australian ice cream brand, Streets, which is owned by the
multinational company.
The impressive facility is located right next door to the Unilever
ice cream factory in Minto, New South Wales, and acts as a
distribution centre that holds over 19,000 pallets of ice cream.
The site runs 24 hours a day, seven days a week and distributes
more than 11 million cases of ice cream throughout Australia,
serving household brands such as Magnum, Golden Gaytime,
Paddle Pops, and Ben and Jerry’s.
Toll ‘scooped’ up this opportunity through a tender process
initiated in November 2011 and was up against some stiff
competition to bid for this business. Customised Solutions
National Lead Logistics Manager, Steve Cleaver said, “We
Above
‘Team ice cream’ pictured outside the
Minto facility on day one of operations.
worked tirelessly to win this business and knew that we had
only four months to execute the whole transition, including
creation of all safe working practices, standard operating
procedures, creating an enterprise agreement, assembling
a full distribution centre team and implementing our move in
the Warehouse Management System (WMS). The teamwork
displayed by our employees was nothing short of phenomenal,
and all the hard work has certainly paid off. The project was
delivered with no safety incidents, on time, under budget and
without any service impact for our customer – we are delighted.”
Customised Solutions now manages all four of Unilever’s
main sites in Australia – Foods in Knoxfield, Victoria; Home
and Personal Care via a joint venture with Jalco in Ingleburn,
New South Wales; an optimisation facility in Kyabram, Victoria;
and now the ice cream facility in Minto, New South Wales.
Steve Cleaver added, “We are excited to add this site to our
portfolio as we can now further leverage our continuous
improvement culture through benchmarking between the
Australian sites. I am confident that we will continue to drive
value for our customer through this extended partnership.” <
December–February 2012/13 17
Toll global LOGISTICS
H
elping our customers
branch out to the Asian market
Below
L-R: Nisanat
Boonkaew, Business
Head Fashion and
Children Division
of Map Active
(Thailand); Au Yeong
Shong Kwong,
Vice President –
account/operation
management of
TGL Thailand;
Alok Sharma,
General Manager
of Map Active
(Thailand); Graham
Spillance, Country
Manager of TGL
Thailand, Cholruk
Sayawattana, Chief
Financial Officer of
Map Active (Thailand).
T
oll was recently invited to attend an inaugural launch
ceremony for up and coming brand, NEW LOOK, in Bangkok.
Currently, Toll Global Logistics (TGL) offers a wide range of
logistics services to Map Active (Thailand) Ltd which includes:
NEW LOOK, a UK-based leading fashion and accessories
brand, opened its first flagship store in Asia at Mega Bangna
shopping complex in Bangkok, Thailand, occupying 459sqm
of retail space.
•warehouse and inventory management
•quality checks and reports (colours, size, packing)
•barcode and consumer protection board printing and labelling
•picking and packing (sizing, sorting, counting, re-packing)
•transportation and distribution services (direct to store
or consignment)
•ad-hoc transportation on request.
The brand will be imported and distributed by Map Active
(Thailand) Ltd, to which Toll currently provides a comprehensive
suite of logistics services to cater to the fast-growing market
of Thai fashionistas.
With the launch of this store, more business is set to follow as
the brand is growing rapidly outside of the UK and there are
plans for more branches to continue to open in Asia. Serving
Map Active as the NEW LOOK brand takes off in Asia, allows
us once again to demonstrate our strength in end-to-end
supply chain logistics for top consumer brands.
18 T
olltoday
Servicing some of the most popular brands imported
by Map Active (Thailand) such as Hasbro Toys, NEXT,
Pumpkin Patch, KEDS, Ellesse, Barbie, Carter’s, Oshkosh,
Stride Ride, and CROCS, the TGL team in Thailand
is committed to operational excellence to support the
client’s business growth and sales services in the emerging
retail sector in Thailand. <
Toll global LOGISTICS
Toll named ‘Best chemical third party
logistics company of the year’ in India
T
oll Global Logistics (TGL) in India, has been awarded the
‘Best chemical third party logistics company of the year’
at the sixth Express, Logistics and Supply Chain (ELSC)
awards for 2012.
Toll in India currently provides ambient warehouse operations
for powered and liquid category of chemicals, temperature
controlled operations for life saving drugs and distribution
services as last mile delivery in selected regions of India.
The ELSC awards is the flagship event for the logistics and
supply chain industry in India. The event brings together
top industry leaders of the Asian region to discuss the
emerging trends in the Asian supply chain and to recognise
those companies who are leading the industry. The award
nominees were accredited by an independent research agency
to determine the winners, and up against eight nominated
companies, Toll won the award.
Toll is continually acknowledged for its innovation and service
excellence in the region by its customers. Toll was also recently
awarded in India as the national winner for the category
‘Operational Excellence’ at the India Road Transport Awards
2012 and for the ‘Best innovation of the year’ award from a
leading industrial conglomerate in India for the successful
re-engineering of wire coil transportation. <
Above
Accepting the award
on behalf of Toll.
L-R: Ravinder Kaul,
General Manager,
North and West India;
Ajit Jangle, Country
Manager, Toll India;
and Amit Srivastava,
Head of Business
Development.
Below
Ajit Jangle, receiving
the award from the
ELSC coordinators.
Managing Director for Toll in India, Ajit Jangle, who received
the award said, “We are delighted to win this prestigious
industry recognition. TGL’s expertise in managing the chemical
supply chain with a primary focus on safety, and compliance,
as well as our drive for continuous improvement is what’s
behind this success.”
Toll manages a diversified range of customers in India from
chemical, fast-moving consumer goods, industrial, automotive
and retail sectors. Being recognised for this award reflects
Toll’s robust capability in handling the chemical sector for the
multinational companies in the Asian region.
December–February 2012/13 19
Toll global LOGISTICS
Winning accolades for our commitment
to risk management in heavy motors
enter depends on the type of incident the driver has been
involved in. This system assists with identifying and analysing
trends and targeting areas to implement controls to mitigate
the number of motor vehicle incidents.
Accepting the award on behalf of Toll, Glenn Day, Motor
Vehicle Coordinator said, “Receiving this award is evidence
that we are at the forefront of our industry in safety practices.
It is great to be recognised for our system which has seen
some really impressive results in the business so far. We will
continue to implement risk management strategies with the
team to reduce incidents and promote a culture of safety and
accountability through the whole contact logistics business.”
What is Lumley Insurance Benchmark?
•Now in its nineteenth consecutive year, Lumley Insurance
Above
Accepting the award
on behalf of Toll is
Glenn Day, Motor
Vehicle Coordinator
and Craig Ritter
from Aon for their
continued support
of our Risk
Management
program.
C
ontract Logistics (TGL) has recently received an award
for ‘commitment to risk management, heavy motors’ from
Lumley Insurance Benchmark recognising our successful
implementation of our incident reporting system across
the Group.
Since 2005, Toll implemented a policy to ensure all incidents
are captured thoroughly through the Group incident reporting
system to try to obtain the true risk associated to each division.
The numbered system that each business unit is required to
Benchmark is a motor fleet risk management initiative,
originally formed to cater to the demand for more meaningful
analysis of statistics with respect to the performance of our
clients’ motor fleets.
•Lumley Insurance Benchmark has become a flagship
event in the benchmarking of data against the industry
average, as well as comparisons with similar fleets.
The initiative has built brand equity and recognition in its
own right, with a positive perception in the client market.
•In recent years the initiative has slightly shifted its
focus from best performing fleets to ‘excellence in
risk management.’ <
C hina aims to get Leaner
O
ur teams in China are always focused on supporting
our customers’ supply chain challenges with the
highest levels of safety and best practise to achieve
optimum efficiencies.
As part of our drive for continuous improvement, Toll in China
has embarked on a ‘Lean’ training program in the second half
of 2012. The Continuous Improvement (CIP) team, with the
support from management and Automotive, has conducted
our first Lean training for our key operation leaders in China
in Qingzhou, held in August, 2012. Toll will endeavour to carry
out the implementation of Lean principles in our business in
various ways in a step-by-step approach. The ultimate goal is
to provide the best overall value to our end customer through
a customised value creation process that has zero wasted
time and energy.
What is Lean training?
Lean organisation
A lean organisation understands customer value and focuses
on its key processes to continuously add value.
20 T
olltoday
Lean thinking
Lean thinking changes the focus of management from
optimising separate technologies, assets, and vertical
departments to optimising the flow of products and services
through entire value streams that flow horizontally across
technologies, assets, departments and on to customers.
Lean practice
Eliminating waste along entire value streams, instead of at
isolated points, creates processes that need less human
effort, less space, less capital, and less time to make products
and services at far less cost and with much fewer defects,
compared with traditional business systems. Companies
are able to respond to changing customer desires with high
variety, high quality, low cost and with very fast throughput
times. Also, information management becomes much simpler
and more accurate. <
Toll Shipping win
Winner
Toll domestic forwarding
2012 Seaca
Award
s
re
‘Best workplace health and safety management system’
T
oll Domestic Forwarding has won an award for ‘Best
workplace health and safety management system’ for their
Toll Shipping operations at the Seacare Awards, Australia.
This award recognises Toll for its demonstrated commitment
to continually improving workplace health and safety by
implementing an integrated systems approach.
Toll Shipping, Divisional General Manager, Tony Stewart said,
“Toll is particularly proud to be recognised for leading the way
for best practise in health and safety in our industry, as safety
is always our top priority in the way we operate. This award is
a testament to the dedication of our leadership team in putting
safety first and empowering our employees to put our health
and safety strategy in practise.”
Over recent years Toll Shipping has put a concentrated
effort into markedly improving our safety management
system. The business operates twin, purpose-built, roll on/
roll off vessels in a heavy industry environment across the
Bass Straight, providing an ongoing challenge ensuring that
health and safety is maintained to a high standard.
Following a series of internal and external audits on our
safety performance, the findings were put to the senior
management team where there was unanimous support
for the improvement of the safety management system.
An approach was then put together by the leadership
improvement team.
The program specifically targeted safety culture and attitudes
and sought to execute both a bottom-up and top-down
approach. The program improved relationships, management
practices, communication, levels of engagement and
commitment from personnel, and organisational alignment.
It also achieved a greater understanding of the need for safety
in the workplace and the consequences of not following the
approved system of safe work.
Above
L-R: Steve Robinson,
Improvement
Facilitator,
Rightstrategy,
Darren Aszodi,
Peter Bremmer,
Seacare Authority
member.
The Seacare Conference and Awards are held every two
years and aim to engage employers with the mission of the
Seacare Authority – to minimise the human and financial
costs of workplace injury in the Australian maritime industry.
The award was presented to Darren Aszodi, Risk Manager,
Toll Shipping and Steve Robinson from Rightstrategy at an
awards gala dinner that was held in October at Crystal Palace
Luna Park in Sydney. Upon receiving this award Darren Aszodi
said, “This award is an acknowledgement to all Toll Shipping
employees for their efforts to make a difference. A special
thanks to Rightstrategy for their assistance over the years
and the impact they have had on the business.” <
December–February 2012/13 21
Toll domestic forwarding
Toll New Zealand
rolls out new rigs
N
ew Zealand’s road transport industry is going through a
quiet revolution as long awaited new rules for higher
capacity trucks and new road user charges come into effect.
Toll New Zealand is ready to roll.
“The New Zealand transport industry has been lobbying for
years to get rule changes that permit bigger, heavier trucks
on the road and for there to be a review of our system of road
funding,” says Toll New Zealand General Manager, Greg Miller.
“It all came together a few months ago, and thanks to some
great teamwork at Toll, we’re already rolling out the first set
of new rigs to optimise our fleet’s efficiency.”
Big rigs may be commonplace in many other countries
around the world, but New Zealand presents some unique
road transport challenges, starting with the landscape of its
two main islands. The terrain varies rapidly with broad coastal
and inland plains, separated by steamy volcanic regions,
snow-capped rocky mountain chains, major river systems, and
cracked by earthquake fault lines – all crammed into a total
land area that’s less than four per cent of the size of Australia.
“Our trucks cross the country over a road system with one of
the highest numbers of bridges and channels per kilometre
in the world,” explained Greg Miller. “Some of that system is
quite fragile, so it has taken careful planning and negotiation
to determine exactly where we can operate heavier, larger,
higher capacity vehicles.”
While the broad specifications for New Zealand’s new high
productivity motor vehicles were confirmed two years ago, their
announcement came in the middle of a long-running review of
the system for funding the regional and national components
of the road system. That review climaxed in August 2012
with the announcement of a new set of road user charges
encompassing the new big rigs that were being authorised to
operate on designated sections of the road system.
“It was the vital piece of the jigsaw that we needed to
complete our analysis of the options for reconfiguring our
fleet,” Greg says.
22 T
olltoday
Opposite
Artist’s impression
of the new Toll
super trucks
under construction
in Tauranga,
New Zealand.
A special Toll New Zealand project team had been working
with manufacturers to produce rig designs that would give
the greatest increase in carrying capacity within the new
permitted limits. Their target was to produce a rig with a
42 pallet deck – two decks more than the biggest rig already
operating in the country. Once the new road user charges were
announced in August, the Toll New Zealand team also had
independent competing modelling ready to run and identify
the most cost-efficient options.
The next step was to submit concept designs to the New Zealand
Transport Agency (NZTA) – responsible for managing the
country’s highway system – to obtain a feasibility permit that
would enable Toll to operate new high-productivity big rigs
between the Group’s key depots in Auckland, Palmerston
North, Wellington, and Christchurch, and between Auckland
and New Zealand’s important processed food production
centre, Hastings.
After success in obtaining the vital NZTA point-to-point
approvals, the final decisions were made and orders placed
with the selected manufacturers and contractors.
The new standard 23m Toll New Zealand rig is coming out in
two forms: a sleeper for floating linehaul operations with a
36 pallet deck, and a non-sleeper for schedule point-to-point
operation with a 38 pallet deck.
Toll New Zealand’s first new big rig – by New Zealand new
standards – is just under 25m long, and will have a 42 pallet
carrying capacity. When fully deployed, the big rigs will boost
the team’s cubic carrying capacity by 25 per cent on the key
routes designated for high productivity vehicles.
“We’ve exceeded the tough standards set for the operation of
these vehicles, and they’ll have the largest carrying capacity
available in the country’s general freight sector. We’re off to
a great start,” said Greg Miller. <
Toll domestic forwarding
December–February 2012/13 23
Toll domestic forwarding
Big chicken feed runs
on smart clockwork
Below (top)
The vWork software
allows you to track
drivers to view where
they are currently
travelling in real-time.
Below (bottom)
The software logs
of information on
each driver for more
efficient overview
of current jobs and
schedules.
I
n an earlier edition of Toll Today, we reported on how Toll
New Zealand had secured the Inghams New Zealand
contract and started the new grain-haul operation across
New Zealand’s North Island. Inghams Enterprises, as New
Zealand’s largest chicken producer needed a new transport
solution to lift their efficiency to keep their chooks fed on
farms spread across the country’s North Island as a 24 hour,
seven day a week process that had to run like clockwork.
To achieve this, Toll New Zealand pulled together a package
of cutting-edge technology to deliver the goods for Inghams.
Now more than 10 months of operation into the project, we
caught up with Toll New Zealand National Transport Manager,
James Smith, to learn more about how the integration of this
technology was going.
We needed a system that would lift everyone’s visibility
into real-time performance along the supply chain – from
Ingham’s feed mills and stores, around the chicken farm
operations and back again – for the drivers in the cabs,
for Ingham’s management and suppliers, and for our own
management team.
So how was this technology developed?
James: Fortunately, there was knowledge around the
Toll Group that the Inghams project team could draw on to
pull together a package of innovative technology based on
fleet management solutions developed for forestry operations
in New Zealand and petroleum and grain haul operations
in Australia.
Success depended on the integration of four key components
– the existing management systems at Inghams and Toll
New Zealand with International Telematics Black Box tracing
and tracking technology; vWorks software applications
that process raw data into a variety of displays; and new
smartphones in the drivers’ cabs capable of transmitting
and receiving video imagery, text messages, as well as basic
What was involved in the implementation of this
new technology and how does it answer our
customers’ needs?
voice communications.
James Smith: We had to convince Inghams New Zealand that
we had the tools and the ability to do the job if we took over
the two separate businesses that were hauling the grain for
them at the time. It had to be a hot-seat switch-over from their
existing management system to a new one that we’d designed
and built to meet their requirements – because their chooks
need to fed on time, all the time to meet the market demand.
James: The vWorks software has been a critical element in
the package. It can take raw data from Ingham’s feed ordering
software and enable the Toll New Zealand operations team to
optimise the matching scheduled loads with the movement of
up to 12 trucks around the distribution network.
What is vWorks software and how does it work?
Because vWorks is a web-based application, it can be viewed
in a multitude of locations by authorised users. They are able to
drill down from visual displays to the raw data behind them, and
download it into excel to analyse performance in more depth.
If there are queries about deliveries, the system also allows
the management teams to replay the visual records to confirm
what happened and when, without having to switch out of the
vWorks application.
The system is also designed to enable other authorised users
with less complex requirements to have a simple, view-only
display via their web browsers.
How are smartphones being used in this operation
and what benefits do they offer in the day-to-day
tasks for drivers to work more efficiently?
James: Drivers are able to use their smartphone technology to
obtain information on traffic conditions and report any issues
arising en-route or on the farm. As well as having constant
access to two-way verbal communications, the drivers can
use their smartphones to take and send photos, diagrams,
documents, and text messages. This means drivers and
Toll New Zealand’s operations team have all the information
needed to see where the safety and efficiency of the loading,
transit, and delivery operations can be improved.
It’s sophisticated technology, but it’s delivered in a user-friendly
way. It had to be. The drivers found the smartphones were
sitting in their cabs on the morning of day one and they were
all using it immediately. We were ready to move if something
went wrong – but it didn’t. <
24 T
olltoday
Toll domestic forwarding
Quake response review
recognises our One Toll role
L
ogistics support provided by Toll for emergency
The review report notes that Toll Group made a fund of
management after the massive earthquake that struck
Christchurch in February 2011 and claimed 185 deaths has
been acknowledged in a government sponsored review of
the emergency response to the disaster.
NZ$5 million immediately available for use to make upfront
payments for international air charter flights delivering
vital sanitation equipment from suppliers in Australia, the
United States, China and the Netherlands. The Group was
reimbursed – but it would normally have taken the emergency
response team 14 days to get financial approval for the upfront
payments that Toll’s temporary provision made possible.
New Zealand’s national civil defence emergency plan does
not currently have a section dealing with logistics – but it’s
a gap in the plan that needs filling, according to the recently
published review.
The review says the scale and diversity of procurement and
other logistics requirements after the February quake “went far
beyond anything that had been envisaged in local civil defence
emergency management planning or even at a national level.”
The review group’s report recommends that the national plan
should be updated and logistics needs to be included more
effectively in emergency management planning. It also says
that expertise available from commercial logistics companies
needs to be incorporated in emergency operations centres
during significant emergencies.
Commenting on this report, Greg Miller, General Manager,
Toll New Zealand says, “These recommendations flow from
the review group’s analysis of the significant role played in the
disaster by our Christchurch based logistics team. The review
also acknowledges the full support provided by our head
office for the use of the group’s global resources to carry out
the complex sourcing, procurement, delivery and distribution
of key items required urgently to cope with the immediate
impact of a disaster that was truly international in its scale.”
Logistics operations mounted during the immediate emergency
response period included sourcing and distributing more
than 45,000 chemical toilets and portaloos, 10,000 bottles of
water and more than 429,000 sachets of sanitation chemicals,
400 water storage tanks with a capacity of 1,800 litres each,
37km of security fencing, and a fleet of sucker trucks to clear
liquefied soil from blocked sewer pipelines.
Above
Warren Boyes and
Greg Miller take a
look at the findings
in the emergency
response review on
Christchurch’s major
earthquake.
Other critical areas where Toll’s expertise was called into
play included negotiations with overseas suppliers and
arrangements for rapid biosecurity and customs clearance –
including mid-air clearance of goods being flown in to meet
emergency needs.
“The Christchurch experience certainly tested the strength of
our global One Toll approach at a local and international level
and we’re happy to share our learnings,” says Greg.
Toll Logistics, Project Manager, Warren Boyes said, “It was
pleasing to read that the independent review of the Civil
Defence Emergency Management Response report has taken
on board and recommended a number of the critical points
raised by Toll in the aftermath of the February earthquake.
In the summary of recommendations at least four key
points have been recommended which in my opinion will
significantly enhance recovery and speed up the relief projects
should we experience such an event again in this country.”
The ability and global reach of Toll in providing a total supply
chain function including procurement was commented on
a number of occasions throughout the independent review
of the Civil Defence Emergency Management Response,
a testament to our global capabilities.
For a copy of this report, contact Kathryn Dalley at
[email protected] <
December–February 2012/13 25
Toll global resources
Flagship warehouse
facility opens in Loyang
offshore supply base
Below
A bird’s eye view
of our Loyang
offshore supply
base in Singapore.
The redevelopment of our Toll Offshore Petroleum Services’ (TOPS) Loyang offshore supply base
in Singapore is now in its final stages. We recently celebrated a milestone in the project with the
opening of our flagship warehouse facility for our customer, Weatherford.
W
eatherford, who will represent our largest customer to
be housed under the new warehouse facility in our
supply base, is a leading global provider of products and
services that span the drilling, evaluation, completion,
production and intervention cycles of oil and natural gas wells.
On 8 November, MD Brian Kruger and David Jackson, CEO
Toll Global Resources, attended the grand opening of the
Weatherford warehouse facility, strengthening the business
relationship between Toll and Weatherford. Peter Fontana,
Senior Vice President and Chief Operating Officer of
Weatherford gave the opening speech followed by an
announcement from Brian Kruger.
26 T
olltoday
Brian said, “Today is the culmination of one of the finest
collaborative efforts Toll has engaged in with a customer
who has had the courage and conviction of a great company
(and I talk of Weatherford), and a tremendous effort from
our construction partners to deliver this quality facility on
time and on budget.” Brian further highlighted that this new
facility will become the flagship facility of our new Loyang
development, “one which will deliver enormous opportunities
for both Weatherford and Toll in the future,” explained Brian.
The facility is prominent upon entry into the Loyang Offshore
Supply Base and is situated opposite the new office and
multi-storey car park marking the gateway to TOPS Avenue.
Toll global resources
The building comprises a first storey workshop with secondary
operations offices with a total floor area of 10,830sqm. The
workshop consists of an operations area of approximately
6,320sqm, with a gantry hook height clearance of 9m and a fully
air conditioned technical manufacturing area of approximately
4,510sqm. A fourth storey warehouse adds a further 4,569sqm
of usable floor area with an additional 4,643sqm of external
storage capability. External additional workshops account
for a further 573sqm.
The building has been detailed to allow expansion of both the
warehouse and office at fourth storey level. The proposed
facility will be designed and detailed to optimise operational
efficiencies while maintaining a safe working environment.
obtained in June 2012. Weatherford commenced operations
from the new facility in July 2012.
As for the remaining part of the Loyang redevelopment project,
TOPS will refurbish five retained buildings namely Block 101,
201, 202, 203 and 603. TOPS will also carry out refurbishment
of offices and new workshops for Block 503 and 602 for new
tenants, Oil Spill Response and Bibby Offshore respectively.
In addition, more open yards will be developed to meet the
increased demands of the tenants.
Above
MD Brian Kruger,
speaking at the
official opening of
the new Weatherford
warehouse facility.
Below
The Weatherford
facility warehouse
is now the largest
customer operating
out of our Loyang
offshore supply base
in Singapore.
The redevelopment of the base is currently running ahead of
target with the project expected to be complete by early 2013.
Once complete, it will be a one-stop resource centre for oilfield
services, equipment and supplies in the South China Sea. <
The construction commenced in April 2011 and the Temporary
Occupation Permit for the Weatherford development was
December–February 2012/13 27
Toll global resources
Toll Remote Logistics rescues
passengers from sinking vessel
T
oll Remote Logistics recently performed a search and
rescue mission over 350km from their Honiara base on the
Solomon Islands. The 14m sailing vessel and its two Danish
passengers were on route to Papua New Guinea when their
vessel grounded on the reef south of Rennell Island in the
Solomon Island group late one night.
Due to the Royal Solomon Island Police Force (RSIPF) Rescue
Patrol boat being out of action, Toll Remote Logistics was
called upon to rescue the two passengers and their vessel
as it was quickly taking on water. Flying for over two hours,
the crew made contact with the two occupants on-board and
ensured they were not injured. The Toll Remote Logistics crew
rescued both passengers at first light via helicopter winch in
very tough weather conditions.
The survivors were both transported safely back to Honiara
for a health assessment and treatment of minor injuries.
Well done team! <
28 T
olltoday
Below
Toll Remote Logistics to the rescue.
Toll global forwarding
Toll barge transports
maritime milestone
T
oll Global Forwarding has been awarded a contract to
supply the transport for the Air Warfare Destroyer (AWD)
project that will deliver three worldclass ships and their
supports systems to the Royal Australian Navy.
This contract involves transporting a total of 55 hull blocks
of prefabricated pieces of warship constructed by one
of Australia’s leading ship construction and engineering
companies, Forgacs, to the Osborne Shipyard in Adelaide.
Toll will work with AWD Alliance to transport these blocks
from Newcastle and Melbourne to Adelaide where they will
be consolidated and assembled into three of Australia’s
newest warships.
Below
Toll Hobart barge
heading out of
Forgacs, Newcastle
to Adelaide, by sea
carrying Air Warfare
Destroyer ship hull
sections.
Left
Forgacs blocks ready
for departure to the
Government of South
Australia’s Common
User Facility.
The project is now well underway, with the first of the AWD
blocks making a successful journey on our barge, ‘Toll Hobart’,
from Newcastle to Adelaide in September. The journey takes
eight days to travel down the north arm of the Hunter River,
through Newcastle Heads and out to sea on the way to
Adelaide. Local media coverage in Newcastle described the
event as an ‘historic industrial maritime spectacle.’ <
December–February 2012/13 29
Toll global forwarding
Toll Global Forwarding Sou
Below
TGF head office
in Johannesburg,
South Africa.
As the Toll Global Forwarding (TGF) business
in South Africa has recently had its first-ever
change of Managing Director since its 23 years
in operation, we take a look back over its
entrepreneurial beginnings and how it has
grown into the full-service offering it is today.
I
n 1989 Vincent Magnus and Geoff Partridge co-founded
what is now known as the Toll Global Forwarding
(TGF) business in South Africa, which was launched as
Clover Airfreight with just six employees. In 1995, Brian Wicht
joined the partnership, establishing the company’s
Western Cape operation. In 2010 Toll acquired a majority
shareholding, purchasing the remaining shares in 2011.
30 T
olltoday
The business has now broadened its offering to include
international forwarding, import customs broking, supply
chain service and exports. It has bases in Johannesburg
(head office, airport, and a logistics facility), Cape Town,
Durban and Port Elisabeth.
There’s no shortage of drive and new ideas coming from
TGF in South Africa: seven years ago, it set up Twala Global
Forwarding – a ‘Black Economic Empowerment’ company
– as part of the government sponsored initiative to provide
business and employment opportunity to underprivileged
members of South Africa’s black population.
TGF in South Africa is now one of the country’s top ten multimodal forwarders, with locations in the country’s four major
Although many similar companies did not succeed in their early
stages of development, Twala has been a resounding success,
growing from three to 35 employees in seven years, who are
now all stakeholders in the business. Effectively a scaled down
freight centres. It now has more than 325 employees (including
four of the original six) and a turnover of over 2 billion South
African rand. Geoff Partridge is the newly appointed managing
director, taking over from Vincent Magnus, who retires at the
end of 2012.
mirror-image of TGF South Africa, Twala has its own discrete
customer base, largely made up of governmental and tier 1
blue chip customers. It has an autonomous structure under
Twala Global Forwarding Managing Director, Richard Adamson,
but uses the TGF global network to provide global reach.
Toll global forwarding
th Africa in focus
Twala has benefitted from constant skills transfer from
TGF, and Geoff is very proud of the way TGF has been
able to support this worthy initiative, and assist in
its success.
TGF in South Africa also recently set up an innovative
employee training program. The program which runs over a
three to four year period, gives solid training to both sales
and operations sectors of the business, with opportunities
to progress from novice to certified professional, to switch
from one discipline to the other, and even to study for a
degree in logistics. Geoff said, “We want to create a sales
driven culture in which everyone sees themselves as a sales
person, customers are retained and employees have the
opportunity to grow.”
Driving momentum beyond South Africa, TGF has also just
opened a subsidiary in Zambia that is already generating
revenue from exports and cross-border forwarding. Zambia
has a huge mineral wealth in copper, iron ore and bauxite,
and apart from their own export needs, these industries also
generate lucrative supplies traffic.
“South Africa is well positioned as a base for opening operations
in selected other African countries that can then feed the
global network. Zambia is our first step towards becoming
Africa-wide”, says Geoff. “Our dream is to open in key African
countries such as Kenya and Ghana. Africa has huge growth
potential and, if TGF is to grow, we need to tap into such
areas. The potential is endless in this area of the world, not
only for TGF, but also for other Toll business units as well.” <
Below Left
L-R: Original
founders of the
South African
business, Vincent
Magnus and
Geoff Partridge.
Below right
Now employing
325 employees
throughout our
offices in South
Africa growing
quickly from
just six in 1989.
New Managing Director
for UK and Ireland
S
teve Bucker field has been
appointed as the new Managing
Director of Toll Global Forwarding (TGF)
in the UK and Ireland.
Steve is a well-known figure in the
freight industry, with a portfolio of
various positions in the industry dating
back to 1984; Steve started from entry
level and worked his way up the ranks.
Prior to joining Toll, Steve worked for
OHL, a supply chain management
and logistics solutions company, as
Senior VP Sales for Europe, Middle
East and Africa (EMEA) region. He has
also worked at privately owned Walker
Freight as Managing Director (MD) and
a long service with American Airlines,
eventually leading to the senior post as
MD for sales, Europe.
Steve said, “I am really very excited
to have been given this opportunity to
consolidate Toll’s existing position in
the UK and Ireland and to lead the team
through the next stage in its journey
as we take the business forward – and
realise its full and very considerable
potential.”
It is now with Steve to take the UK and
Ireland business forward after two years
of integration following the purchases
of Genesis Forwarding, UK and WT
Sea Air, UK. He is acutely aware of
the considerable investment Toll has
made, and the need to generate returns.
Left
Steve Buckerfield
is a familiar face in
the UK and Ireland
freight scene.
Steve reports to Regional Managing
Director, EMEA, Hakan Bicil, who adds,
“We welcome Steve to the EMEA team,
and share his excitement at what lies
ahead. His impressive freight industry
experience and success to date make
him well qualified for the challenging
task of leading our major UK and
Ireland business in a tough and fiercely
competitive market. Together we are
all committed to making this work.” <
December–February 2012/13 31
Toll specialised and domestic freight
Toll opens new
Dubbo Linehaul
interchange and
accommodation
Above
A Toll driver pulls
up to the new
Dubbo Linehaul
Interchange to enjoy
a more comfortable
rest period.
Below
L-R: Mal Grimmond,
Toll Divisional
Director; Councillor
Mathew Dickerson,
Mayor of Dubbo
City Council; and
Troy Grant MP,
State Member for
Dubbo standing
next to the opening
plaque.
A
and improve safety for local residents, motorists, and its drivers,
by constructing a Drivers’ Interchange in River Street, Dubbo.
Bob Lovf, General Manager of Toll Linehaul and Fleet Services
said, “From a safety point of view it was not suitable to continue
changeovers at the roadside, along with all other transport
companies, and the quality of rest was impaired particularly
for those drivers needing sleep during the day.”
The Drivers’ Interchange provides a safe off-road location for
driver changeovers and accommodation for drivers requiring
a rest break. Toll is an important contributor to the Dubbo
economy employing 35 local residents. The interchange will
remove 25 trucks and trailers from roadside parking in local
areas each day. The site will be an essential part of Toll’s
linehaul transport network as the changeover point for the
Brisbane –Melbourne and Brisbane – Adelaide journeys.
fter five years of planning, Toll Linehaul celebrated the
opening of a unique facility for our driver interchange
in Dubbo, New South Wales. Previously the changeover of
trucks occurred on the side of the highway in North Dubbo
and drivers slept in rented houses or motels in town.
Dubbo residents have been concerned for some time about
the number of trucks and trailers parked alongside local
roads and outside local residences. Toll, in consultation
with Dubbo City Council, has sought to address this issue
The new interchange has all of the comforts and amenities
you would imagine in one very large family ‘house’. It has all
the normal attributes of kitchen, lounge and dining room, but
with 24 soundproof bedrooms with noise locks between the
living areas, amenities and the bedrooms. It also incorporates
an office with an onsite supervisor, as well as a large parking
area for all the Toll trucks.
Toll’s Linehaul Drivers’ Interchange Dubbo, was officially
opened on 1 November by Tony Grant MP, Member for Dubbo,
Councillor Mathew Dickerson, Dubbo City Council Mayor,
and Mal Grimmond, Divisional Director, Toll Specialised and
Domestic Freight, in recognition for their support on the project.
Attending the opening event, Bob Lovf, said, “It’s really
rewarding to see our new professionally presented facility
marking the future for Toll to provide safe facilities for our
professional drivers, while also supporting regional Australia.
We envisage more of these facilities being developed in the
future as our freight task grows.”
Have you had a chance to stay the night at the new
interchange in Dubbo yet? Tell us what you think. Email
[email protected] <
32 T
olltoday
Toll specialised and domestic freight
Toll Express in regional
Western Australia
Toll Express in Kununurra, a regional area of far north Western Australia, has come a long way
from its humble beginnings as a grain storage shed. The depot has grown its operation over the
years and recently underwent a complete refurbishment and upgrade of its facilities. As the team
recently celebrated the opening of their newly refurbished depot, we take a look at its journey over
the years and how Toll Express in Kununurra has become the highly respected operation it is today.
W
hat is currently known as the Toll Express depot in
Kununurra has shared its history with a number of
iconic Australian companies.
In the early sixties, leading Australian real estate brand,
LJ Hooker, were large landholders in Western Australia and
producing cattle for the Japanese market, they purposely
built what is now the Toll depot for grain storage. The cattle
market into Japan started to collapse and LJ Hooker sold
off their land to Ord River District Co-operative around 1980
that put in improvements such as offices and cool rooms.
Gascoyne Transport took over the yard until 1996 where the
name changed into Wesfarmers Transport and then became
Toll Express from 2011.
In the early days the drivers in Mercedes 1418 series trucks
towing triple trailer configurations, would load the back-freight
of produce and grain to Perth to the maximum safe level to
ensure the trailers bounced as little as possible over the
corrugated dirt roads. The 6,400km round trip journey between
Perth and Kununurra took some 10-14 days over 3,200km of
dirt roads, and what is today’s sleeper cabs, were swags and
campfires on the side of the road in those days.
Today in modern air conditioned vehicles the trip is now only
three days long and air bag suspension allows for a safer
and more ergonomic journey. Our drivers travel daily to the
further most depot for Toll Express within Western Australia,
moving over 20 trailers of consumable freight per week from
both Darwin and Perth to Kununurra.
Below Left
L-R: Mal Grimmond,
Divisional Director,
Toll Specialised and
Domestic Freight,
Christopher Curtis,
Ord River Bananas
(customer) and
Larry O’Regan,
General Manager,
Toll Express.
The depot today
The recent opening of the newly refurbished Toll Express depot
in Kununurra celebrated the marked improvements made in
the outback depot. The opening event was attended by Toll
clientele, Toll senior management from around Australia and
the Toll employees of Kununurra. The investment Toll has
made in Kununurra was recognised and praised as befitting
and replicating the support that the clients have with Toll.
Toll Express Kununurra Branch Manager, Tim Noble said,
“The level of investment Toll has made shows our people the
respect we have for the work they do and that Toll is in regional
Western Australia for the long haul.”
The event was a real success with the local customers showing
a high level of support, referencing Toll as ‘the local company
with the national network.’ <
December–February 2012/13 33
Toll specialised and domestic freight
Toll NQX safety journey
Left
Toll NQX in Biloela
invited major
customers (Shell
Australia, CS Energy
and Anglo American
Dawson mine) and
Toll Priority to the
Toll NQX national
safety day.
Centre
Toll NQX in Mount Isa
focus on sun safety
on Toll NQX national
safety day.
Right
Toll NQX in Mackay
focus on women’s
health on Toll NQX
national safety day.
Below
Toll NQX in Bundaberg
celebrate Toll NQX
national safety day.
Toll NQX is proud of the noticeable improvements achieved in reducing the Lost Time Injury Frequency
Rate (LTIFR) across its network of 24 branches Australia-wide. Positive and significant outcomes
have been seen particularly in the last two years after the introduction of a comprehensive safety
strategy to increase the awareness of safety in the workplace.
T
he strategy was launched in April 2010 and since that time
initiatives involving employee engagement, new procedures,
and new devices have seen continuous improvements with the
LTIFR decreasing from the highs of 12.29 LTIFR experienced
in 2010 to 0.76 LTIFR in 2012.
As part of the new safety strategy, Think safe. Act safe.
Be safe, our new integrated One Toll approach promotes the
sharing and adoption of best practice across the business.
Toll continues to focus on monitoring our LTIFR across the
Group with our new safety strategy launching in 2013, as
all businesses will now use one set of standardised
performance measures.
Toll NQX has developed a number of initiatives that
have proven successful, and we can learn from some of their
practises on how to build safety awareness in the workplace.
Here are some of the initiatives which delivered improved
results:
•Strong arm strap implementation has reduced curtain
handling incidents by over 75 per cent.
•Branch managers conduct daily ‘walk the talk’ safety
observations supported by daily observation and inspections
carried out by safety coordinators. Sites are visited regularly
for safety auditing by the national risk and safety manager.
•Introduction of the ‘Take 5’ procedure to help all employees
prepare for new or complex activities.
•A safety management system, accessible from the intranet,
is now the single source for all safety procedures, guidelines,
forms, audit documents, checklists and general information.
•Branch-based safety coordinators meet annually at a safety
conference for networking, joint problem solving and to
receive the latest updates on results and new legislation.
•For the second year running the winners of the annual
Toll NQX safety awards were announced.
•National safety day is celebrated each year in October to
coincide with the annual Australian government campaign,
Safe Work Australia Week.
In 2012 all branches celebrated national safety day by
adding their own theme to events. Lawrence Daniels,
Toll NQX National Risk and Safety Manager said, “It was
encouraging to see all 24 branches participating in safety
day. Some branches focussed on sun safety, women’s
health or men’s health and others had involvement from
major customers, medical experts, government bodies
and other Toll divisions.”
This awareness day puts Toll NQX in a strong position as
we continue our safety journey to enhance safety culture
and awareness. <
LTIFR for Toll NQX
18
16
14
12
10
8
6
4
2
0
34 T
olltoday
05/06
06/07
07/08
08/09
09/10
10/11
11/12
Toll specialised and domestic freight
Safety achievers recognised
F
or the second year running, Toll NQX was proud to
announce the 2012 Toll NQX safety awards – a recognition
program to acknowledge and celebrate individuals and
branches that show commitment to implementing safety
initiatives and improving safety results.
Greg Smith, Toll NQX General Manager, presented the
awards saying, “I am pleased to say we have seen a
dramatic improvement in safety at all branches, and special
congratulations to all award winners for demonstrating
excellence in safety – for ‘walking the talk’ so diligently
and so impressively.”
Most improved branch of 2012: Perth branch – for a clear
reduction in the ‘All Injuries’ Key Performance Indicator (KPI),
as a result of audit compliance, Take 5’s, and other branch
initiatives.
Below left
Brendan Cruickshank
was named safety
officer of the year at
the recent Toll NQX
safety awards.
Safest operating branch: Rockhampton branch – due
to overall change in safety culture and awareness and
significant decrease in ‘All Injuries’ due to the implementation
and compliance to new safety initiatives.
The winners of the 2012 Toll NQX safety awards were:
Safety officer of the year: Brendan Cruickshank,
Rockhampton for playing a significant role in promoting
safety and increasing the safety focus in his branch.
Safety initiative of the year: Newcastle branch – for the
development of their exclusion zone.
Snakes present a safety
hazard in the workplace
S
taff working at the Moranbah North coal mine site had a
nasty shock when they discovered deadly snakes hiding
in their workplace on a hot September afternoon. Staff came
face-to-face with more than 10 snakes after lifting bog mats
prior to a rig move onsite.
The snakes were identified as King Browns and Death Adders,
which are among the world’s most dangerous snakes. Although
it is unusual to encounter this many snakes at one time, they
are common throughout Central and North Queensland.
Generally snakes don’t like being around people and will
keep to themselves unless provoked or startled.
Toll works at the Moranbah North coal mine site as part of a
contract with Anglo American Coal, who own this mine. Toll
is responsible for all inbound and outbound general freight,
heavy haulage and over dimensional work.
Snakes come out of hibernation during the warmer months of
the year and become more of a common sighting in Australia
through the summer months. On hot days, snakes seek out
cool places to hide to regulate their body temperature.
Above
One of the deadly
snakes found under a
bog mat at Moranbah
North coal mine.
Be aware
1. Do not put hands or feet in or under logs, rocks, tin, hollows
or crevices and watch where you are walking.
2. Wear appropriate clothing and boots in known snake areas.
3. Be wary when lifting stored material or rubbish off the
ground.
4. Place stacks of tin, timber or similar materials on pallets or
supports to get it off the ground.
What should you do if you see a snake onsite?
•Move away from the area calmly and quietly.
•Notify the site safety people immediately – most sites,
especially mines have a snake handler or variation thereof.
Snake safety
Snakes are attracted to an area by potential food and good
places to hide. They travel through long grass, through leaf
litter or under shrubbery or debris.
What not to do
Under no circumstances should you try to catch the snake
on your own – leave it to experienced snake handlers. <
December–February 2012/13 35
Toll global express
Toll Priority on the move
Below
Toll Priority national
office reception.
Standing is Sharon
Bell and seated is
Deborah Horne.
In an ongoing commitment to retain best-in-class facilities, several Toll Priority sites in Australia
have recently relocated. These sites include the national office in Sydney, the domestic Air Express
site in Melbourne, Toll dnata in Sydney and Melbourne, and Stationery Fulfilment in Sydney.
Sydney
In March 2012, the Toll Priority national office moved to new
premises in Mascot. The 12,000sqm site is centrally located
10km from the centre of Sydney, 3km from Sydney airport
and 20km from Bankstown airport.
Occupying the top floor of a three level facility, the national
office employees are joined by Toll Priority’s Sydney-based
IT department (previously based at Erskineville), as well as
personnel from the Stream Solutions and Information Logistics
service areas.
The new flagship office for Toll Priority has the new Toll
branding throughout the office design, layout and colour
schemes, including the introduction of the new corporate
uniform for the receptionists.
The facility is equipped with communal areas such as a
canteen and break out space and state-of-the-art conference
and board rooms which have been utilised for meetings,
conferences and training. The site has a multi-storey car park
with 200 parking spaces. Security onsite includes swipe card
access to each floor, CCTV and the installation of a boom
gate to the car park.
36 T
olltoday
This move is the first stage of a three stage migration to the
site. A review is underway for a custom designed conveyor
sortation system to be fitted in the Coward Street warehouse,
which will expand the current operation. In the meantime,
Toll dnata has taken occupancy of 6,000sqm of warehouse
and 400sqm of office space. Stationery Fulfilment has also
joined Coward Street occupying part of the ground floor office
space and 2,500sqm warehouse space.
Melbourne
Toll Air Express domestic services in Melbourne has moved
into a new building at Melbourne Airport. The building,
a green field site, was specially designed and built to suit
the needs of Toll Air Express and is a much bigger site
than the previous one. The new depot has a warehouse
capacity of 2,200sqm, with an office space of 230sqm.
The building has 24 hour, seven days a week security with
access control via the building.
Toll Air Express now has a cool room with storage space
for up to 10 pallets. The doors facing airside have been
specially built to cater for dollies and containers in order
to service Virgin Australia’s A330 aircraft. The new site can
easily cater for the 200 tonnes of freight that moves through
the building on a weekly basis.
Toll global express
The fit out of the facility portrays a professional image to our
current and potential clients in line with the new Toll branding.
The building has also been fitted out with state-of-the-art
electronic scales and high speed doors. The extra space and
technology has made lodgement of freight and animals a lot
easier for customers.
holding four of the airline ULD at temperatures between two
and eight degrees centigrade.
Since commencing operations in April, the feedback in
relation to the new site has been very positive. In particular,
Toll Air Express customers have noted the site is easier to
get to with better parking and lodgement facilities.
The location of the site is particularly convenient for
Toll dnata’s customers, allowing collection and delivery
of cargo in an uncontested environment close to the
Melbourne freight forwarding community.
Toll Priority’s Melbourne Same Day service also moved
to operate from the site, facilitating the processing of
Same Day consignments. Also located in the same building,
but with separate access is Toll dnata.
Many dedicated employees put in considerable hours of
planning to make these moves possible. Special thanks in
particular go to:
Toll dnata’s new facility has 6,600sqm of undercover airside
space with the capacity to process up to 120,000 tonnes
of cargo per annum. There are seven truck docks and
two hoists which allow customers to collect and deliver
import and export cargo through Melbourne in a safe manner,
while protecting the integrity of the airline Unit Load Devices
(ULD) and their contents.
Security is managed with multiple CCTV cameras and
movement sensors all contained in a fenced area to prevent
unauthorised access.
Toll Air Express
Melbourne
Toll dnata
Melbourne
Toll Priority
national office
Top Left
The office windows
in the national office
depict the Toll timeline.
Top RIGHT
Toll Priority’s new
Air Express facility
in Melbourne.
Bottom Left
Inside the Toll dnata
facility in Melbourne.
Bottom RIGHT
The new Toll dnata
facility in Melbourne.
Toll Group’s
Property team
Cameron Lucas
Bob Noble
Michelle Davidson Peter Petito
Cameron Cooper
Caroline Collins
Cameron Cooper
Charles Cefai
Darren Novacek
Rachel Bowman
Engin Candan
Dal Larsen
The new Toll dnata facility also caters for the specific needs
of shippers of perishable goods such as fresh meat and
fruits and vegetables, with three cool rooms capable of
December–February 2012/13 37
Toll global express
Developing
young
professionals
to be future
leaders in
the industry
J
ames Dimovski, Toll IPEC National Sales and Marketing
Analyst has been awarded the Supply Chain and Logistics
Association of Australia (SCLAA) Victorian Future Leaders
Award for 2012.
The SCLAA is Australia’s largest association for supply
chain and logistics professionals and practitioners, the
Future Leaders award provides incentive and recognition to
young professionals within the transport, supply chain and
logistics industry.
Awarded to James for the various achievements throughout his
career at Toll IPEC, which include being in the pilot transport
and distribution training cadetship program, overseeing risk,
health and safety initiatives, completing a Logistics and Supply
Chain university degree and now transitioning into a full time
role in the sales and marketing department, James is looking at
a bright future in transport. More recently, James was also the
runner up for the Chartered Institute of Logistics and Transport
Australia (CILTA) T&L Industry Young Professional Award 2012.
James’ manager, Michael Eubanks, National Sales and
Marketing Manager said, “James has settled into his new role
and made a significant contribution to the national sales team.”
On receiving the award, James said, “I’m honoured to have
my career at Toll IPEC and various achievements recognised
by both industry associations (SCLAA and CILTA). I look
forward to further increasing my knowledge and experience
in the transport and logistics industry and feel as though
I have the support of Toll IPEC to do so.” <
Right
James Dimovski, Toll IPEC National Sales and Marketing Analyst with his
Victorian Future Leader’s award.
38 T
olltoday
Toll global express
Toll IPEC’s new facility in Monaro
T
oll IPEC has recently opened its doors for business at its
new facility at Monaro Industrial Park, one of Canberra’s
first master planned industrial estates.
Our state-of-the-art A$10 million facility was completed in
October, after signing a 10-year lease with Walker Corporation
in February 2012.
The new transport depot at Monaro is double the size of our
previous Toll IPEC facility in Fyshwick and features full drive
around and B-Double access, which will assist in streamlining
operations. The depot will become the key facility for Toll
IPEC in Canberra, providing timely metropolitan, regional or
capital city deliveries.
Monaro is in an ideal location for our business due to its
proximity and easy access to the Monaro Highway, Canberra
city and Canberra Airport. The facility has been custom built
and designed for our operational requirements and truck
movements in mind, maximising our operational efficiencies
seven days a week.
Walker Corporation has completed a number of facilities for
Toll Group in the past, the latest being in 2010 for Toll NQX at
Vicinity Industrial Base in Adelaide. Work continues on another
Toll facility at Monaro for Toll Global Logistics – Customised
Solutions, which is due for completion in December 2012. <
Below
An artist’s impression of the new Toll IPEC facility at Monaro Industrial Park.
December–February 2012/13 39
Toll global express
Toll People – the recruitment
agency of choice for Myer’s
refurbishment project
T
oll People in Brisbane and the Myer group have been
working closely together since September 2011 on a major
refurbishment at the Myer department store in Carindale on
Brisbane’s east side of the city.
Business Development Manager, Matthew Burrows of
Toll People, made contact with the store’s branch manager,
to discuss and implement a strategy before submitting a
proposal for the supply of casual staff to complete the project.
Working closely with the Myer Queensland Project Manager
Melissa Carmichael and Project Leader Simon Rendall, the aim
of the project was to update both the layout and presentation
of the Carindale store in conjunction with the wider renovations
taking place in the Carindale Westfield Shopping Centre.
The refurbishment involved moving high volumes of floor stock,
dismantling displays and shelving, and securing fixtures while
still enabling the store to continue trade. It was critical to the
project’s success that Myer was able to rely on high numbers
of casual staff to perform ad-hoc work at all stages of the
40 T
olltoday
Below
L-R: Noel Charlish,
Myer Branch
Manager; Matthew
Burrows, Business
Development
Manager; and Simon
Rendell, Myer store
Project Leader.
project. Myer also needed the staff to be well-presented and
understand the importance of providing minimal disruptions
to customers while getting the job done.
The Carindale project was completed on time and
considered a success by all involved. According to
Matthew Burrows, the key to providing the external
recruitment solution Myer was looking for was “to source
well-presented, hard-working and flexible candidates.
These were largely university students with flexible
timetables who were keen to work afternoon shifts and
had previous customer service backgrounds.”
Toll People in Brisbane has recently commenced the
supply of casual staff for the new Myer store in Brisbane’s
suburb of Indooroopilly in a similar refurbishment project
after successfully completing the Myer Carindale project in
May 2012. Toll People’s integral role in the Myer Carindale
project has also led it to secure the supply of casual staff
for Myer’s new store in other Queensland cities of Townsville
and Mackay. <
Toll global express
Toll IPEC celebrates five
years of Sensitive Freight
As the fifth anniversary of Toll IPEC’s Sensitive
Freight service approaches in April of 2013, we
look back at its beginnings and glance into the
future of this growing service offered by Toll IPEC.
C
ommencing in 2008, Toll IPEC identified a niche in the
market for the specialised transportation of sensitive
freight, to offer a service to that would provide customers with
extra special handling in the movement of their fragile goods.
Today, a team of less than 20 employees provide a superior
service to their customers, moving goods that range from
delicate butterflies, and large screen plasmas to data centres.
The service has been so well received that the team receives on
average at least two testimonials a week about the impressive
service they are offering.
Sensitive Freight recently had the opportunity to support a high
profile event for the not-for-profit foundation started by iconic
Australian Olympic runner, Cathy Freeman. Toll supported
The Cathy Freeman Foundation, which aims to bridge the
education gap between Indigenous and non-Indigenous
children, at their fundraising dinner with complimentary
transportation of auction items for the fundraiser. The team
moved framed memorabilia including Cathy Freeman’s
running shoes, well-known Australian Olympic swimmer
Ian Thorpe’s Australian jacket and signed Australian Football
League jerseys for Hawthorn and Geelong.
Servicing key markets including medical, electronics and
government, Toll IPEC Sensitive Freight attributes its success
to providing customers better coverage in regional areas than
that of its competitors. But above this, the key to its success
has been the high level of communication provided to each
customer from the full end-to-end service offering.
On the future of Toll IPEC’s Sensitive Freight, Paul Englehart,
National Operations Manager at Sensitive Freight, says,
“We identified that the Sensitive Freight service can add great
value towards the Toll businesses. We’re extremely proud of
the high level of service we provide each of our customers
and look forward to taking this service to a new level for
years to come.”
For more information on Toll IPEC’s Sensitive Freight business,
visit www.tollipec.com.au/services-sensitive.aspx or email
[email protected] <
Above
Moving customers’
fragile servers and
server racks.
Inset
Antique collections
of moths over 100
years old.
“The fundraiser dinner was an incredible success
and far exceeded any of our expectations,
raising a total of A$122,000. This money will enable
The Cathy Freeman Foundation to continue to
support more than 600 Indigenous children annually.
It is a huge thanks to you all at Toll Group that
made this a reality for us. I am incredibly thankful
and humbled by your support. We had complete
confidence that the items being transported to
Sydney would arrive safe and sound – I can’t tell you
how much pressure this removed from my shoulders.
You made our night the success it was.”
Sonya Stephen
CEO, The Cathy Freeman Foundation
C hanges in Tasmania
T
oll IPEC and Toll Priority have recently combined forces
in Tasmania to ensure improved service levels to customers
and to better utilise Toll’s resources.
For many years, both Toll IPEC and Toll Priority have operated
separately in Tasmania. With a greater focus now on One Toll,
the opportunity has been taken to unite and consolidate our
combined resources.
Given Toll IPEC had a more substantial company presence
in Tasmania, the Priority business has been consolidated
into the IPEC infrastructure and will be managed by Toll IPEC
in cooperation with Toll Priority.
If you would like any further information of either of these
services, contact David Cook, State Manager Victoria/
Tasmania, Toll IPEC at [email protected] <
December–February 2012/13 41
COMMUNITY
The Toll Charity Classic hits
a sugar high for charity
T
oll IPEC has supported the Juvenile Diabetes Research
Foundation (JDRF), the world’s largest charitable supporter
of type one diabetes research, through awareness campaigns
and fundraising for a number of years. This year however,
Toll went one step further in combining their support for the
foundation with the Toll Charity Classic event. This not only
raised much needed funds, but sought to dispel the myth that
sugar and sweets are a leading cause of type one diabetes.
The 2012 Toll Charity Classic was held in August at the
Gold Coast in Queensland, Australia. Hosted by David Jackson,
Chief Executive Officer, Toll Global Resources, the event
included a golf tournament followed by a gala ball.
The day started with perfect weather and more than 215
enthusiastic golfers who teed off in a casual, yet somewhat
competitive round of golf.
By 6pm everyone had swapped their golf spikes for dancing
shoes and made their way down to the ballroom foyer. This
was a Toll Charity Classic gala ball like no other, as the guests
were enticed into a room which was transformed into what
looked like a set from ‘Willy Wonka and the Chocolate Factory’.
Guests enjoyed a fun-filled evening with one of Australia’s
leading sports journalists and commentators, Pat Welsh
as their MC. There was no shortage of entertainment with
Australian X-Factor runner-up, Andrew Wishart making a star
appearance with the band Brooksy and Co.
Silent and grand auctions were held throughout the evening to
raise money for JDRF, with the lucky buyer of a ‘Golden Ticket’
winning a new Toyota Yaris in the grand prize raffle, which
42 T
olltoday
Above
Toll employees and
customers enjoyed
great weather for golf
and a themed gala
ball at the Toll Charity
Classic.
was kindly donated by the Toyota Motor Corporation Australia.
Special thanks go to all of our sponsors (particularly Isuzu
Australia, Toyota Motor Corporation Australia and Iceman
Refrigeration), our suppliers, customers and employees who
worked and supported the event which raised a total of over
A$75,000 for JDRF.
Don’t forget to get in early for next year’s event and register your
interest with Lindsay Mallet at [email protected]
Dispelling the myths around diabetes:
Diabetes is a word that is becoming more common every
day – yet most of us know very little about it, let alone that
there are two very different types of diabetes.
Type one diabetes is a lifelong autoimmune disease that
destroys the ability to produce insulin, which is vital for life.
It can arise at any age and is not currently preventable. The
causes of the disease are not fully understood, but scientists
believe that a person’s genes play a role, as well as a variety
of environmental factors. Going on a diet or cutting down on
sugar doesn’t stop type one diabetes.
Type one diabetes can often be confused with type two
diabetes. However, there are some key differences. Type
two diabetes is a metabolic disease where the body still
produces some insulin but is not able to use it properly. Unlike
the lifelong nature and constant insulin delivery required by
type one diabetes, type two can often be managed with diet
and lifestyle changes, though insulin is sometimes required.
(Reference: JDRF Information Sheet). <
COMMUNITY
December–February 2012/13 43
COMMUNITY
TOPS race against cancer
Above
The Toll running team
ready to Race Against
Cancer.
A
team from Toll Offshore Petroleum Services (TOPS) and
Toll Marine Logistics took part for the first time in the
fourth annual Singapore Cancer Society (SCS) Race Against
Cancer 2012 held in Singapore. The team comprised of 52
strong runners competing with around 8,500 participants
over the 10km and 15km route.
SCS is a self-funded voluntary welfare organisation dedicated
to minimising the impact of cancer in Singapore through
the provision financial and welfare support. Earlier in the
year, TOPS also donated S$10,000 to the SCS at the annual
Singapore Toll Golf Challenge 2012.
Our team surprised everybody by finishing 23 out of more than
100 corporate teams. This is a fantastic effort by all involved
and was no doubt helped by the daily training sessions in the
lead up to the race.
This year, the high turnout helped organisers to raise an
unprecedented S$700,000. The funds will go towards various
initiatives by the Singapore Cancer Society such as treatment
subsidies, hospice home care and public education drives.
Race Against Cancer is a great event in support of a
worthy cause. TOPS hope to be able to participate in this
event in 2013 with an even bigger team. If you’re interested
in signing up for next year’s event, contact Andy Neo at
[email protected] <
TGF Sri Lanka celebrates 10 years in
business by helping children in need
Right
L-R: Dr Mahandra
Somathilaka from the
Maharagama Cancer
Hospital meets with
Randall Kelly, MD of
TGF in Sri Lanka.
T
oll Global Forwarding (TGF) marked its 10 years of business
operations in Sri Lanka by donating a much needed infusion
pump machine to the children’s ward of the Maharagama
Cancer Hospital. This hospital is the premier tertiary referral
hospital dedicated to the diagnosis and follow up treatment
of cancer patients in Sri Lanka, providing all of its services
free of charge. This machine which is used in administering
intravenous fluids, will further improve the hospital’s ability
to provide care to children suffering from cancer.
Managing Director of TGF in Sri Lanka, Randall Kelly,
presented the equipment to the head consultant physician
of the Maharagama Cancer Hospital in September 2012.
Management and employees at TGF in Sri Lanka also paid
a visit to the children’s ward of the Cancer Hospital on this
occasion to spend time with the patients and parents, and
to offer small gifts to the children. Speaking on the occasion
Randall said, “TGF has reached great heights in a short period
of 10 years and is proud to share our success in being able
to make a contribution towards the treatment of children
suffering from cancer in Sri Lanka.”
44 T
olltoday
TGF in Sri Lanka commenced its operation activities as
BALtrans in June 2002 and became part of the Toll Group
from 2007. As part of Toll, TGF in Sri Lanka combines network,
expertise and relationships developed over the past decade
to bring their customers a broader range of sophisticated
logistics and value add services which is supported by the
vast logistics capabilities and resources of the Toll Group.
TGF is proud to now be among the leading freight forwarders
in Sri Lanka. <
COMMUNITY
Toll wins Rotary Community
Service Award for our
partnership with Whitelion
T
oll has received recognition from the community for our
partnership with Whitelion, taking home two Rotary
Community Service Awards. Toll and Whitelion together
won the category for ‘Vocational support and community
leadership’ and came in at second overall for Community
Partnership of the year at the 2012 Rotary awards ceremony.
The annual Rotary Community Service Awards celebrate
best‑in-class business involvement in the local community
and aim to encourage organisations to continue to lead
by example. Toll and Whitelion were commended for their
commitment to the community through their partnership in
developing a successful employment program.
Our partnership
Our partnership with Whitelion enables us to take a focused
approach to our corporate social responsibility activities and
allows our employees in Australia to work together in support
of a common cause. The partnership has been embraced at
all levels building a strong culture of team work and pride
around helping those who need it most.
Toll’s partnership with Whitelion began in 2006 when both
organisations came together with a shared vision of supporting
young men and women who had previously been in custody
or who were at risk of offending. Through Toll’s Second Step
Program, which provides 40 placements annually within the
organisation, Whitelion work in partnership to support these
young people nationally into long-term careers, thus, helping
to break the cycle of reoffending and disadvantage. Through
using the medium of employment, Toll has enabled Whitelion
to change the lives of some of the most disadvantaged young
people in our community.
Highlights of the program:
•Toll offers flexibility, practical support and commitment to
the young people we have employed through the program,
resulting in a number of positive outcomes for vulnerable
young people.
•Earlier in 2012, our Australian employees raised A$50,000
for Whitelion through the participation in their annual Bail
Out major fundraiser event.
•Participation by Toll employees to regularly assist Whitelion
through industry presentations within custodial facilities,
offering ongoing support and participation in other
recreational events held by Whitelion.
•Toll also supports the program by offering employees who
act as workplace buddies and mentors for Whitelion young
people placed into the business. <
Right
L-R: Ruth Oakden, Toll Senior Chaplain and Heather Pitman, Employment
Partnerships Manager, Whitelion.
December–February 2012/13 45
COMMUNITY
Toll steps up the competition in
the Global Corporate Challenge
T
his year Toll employees took part in the Global Corporate
Challenge in Australia with a record participation of more
than 400 employees who made up a total of 58 teams from
various parts of the business.
The Global Corporate Challenge (GCC) is the world’s largest
workplace health and wellness program of its kind, where
each year in May teams of seven from companies all over the
world commence the GCC 16 week program in an effort to
increase their daily activity.
Above
The winning team,
Sole Transitions,
with their medals.
Below
A morning tea was
held to celebrate Toll
Transitions’ success.
Toll teams competed with other corporate organisations around
the world, coming in at a very impressive fifth most active
organisation globally for the Transport and Logistics sector.
Toll also ranked third in Australia for our industry sector.
A fantastic effort achieved by all Toll participants.
The program works by each employee receiving a portable
pedometer that is worn at all times throughout the day to
record the participant’s steps and measure their level of daily
activity. Individual results are then combined with the rest of
their team of seven employees for a total distance covered
over the course of the 16 weeks.
Taking out the top three positions for most distance covered
by a team within Toll were all from the one business unit,
Toll Transitions.
Top team performance:
Rank Top team
Team captain
Area
Distance
1
Sole Transitions
Amy Goodwin
Toll Transitions
8,526km
2
The Proclaimers
Wendy Allgood
Toll Transitions
7,871km
3
The Quick Step
Ann Kerr
Toll Transitions
7,415km
46 T
olltoday
Above
The three top teams
in Toll Transitions –
well done!
Mal Grimond, Divisional Director, Toll Specialised and Domestic
Freight, attended a special award ceremony and morning tea
event held on 27 November to recognise the exceptional effort
put in from Toll Transitions. Addressing the whole Transitions
team in their new office on level 15, St Kilda Road, Melbourne,
Mal said, “As someone who enjoys fitness, I know the benefits
and importance of maintaining a healthy and active lifestyle.
So your efforts in achieving not only the highest performing
top three teams in Toll, but also encouraging and motivating
each other as a team to be actively involved in your own
wellbeing is something you should be really proud of.”
Gary Hutchinson, General Manager, Toll Transitions, said, “We
saw an improved level of teamwork within the participating
teams who were getting out and walking together at lunch,
organising exercise activities together, and it really generated
friendly competition within the office. GCC was great for
encouraging camaraderie in working together to achieve their
goals, and it provided the added benefit of improving health
and wellbeing overall.”
Toll will be participating in the GCC again next year which will
start on 23 May 2013 and hoping to increase our number of
teams even further. Team registration will begin in January;
email [email protected] to register your interest. <
Toll’s collective achievements:
•Total Steps: 446,546,878
•Total Distance: 285,790km. That equates to walking
around the world seven times!
•Total Energy: 75,019,876kj
•48 per cent of you reported a loss in weight
•Your total reported weight loss: 189kg
COMMUNITY
R
andom acts
o f kindness
B
ernadette Khoury in accounts payable from Toll Global
Logistics’ Contract Logistics was recently overwhelmed
by the kindness of her Toll colleagues, when a fundraising
drive raised more than A$2,000 for her daughter facing serious
surgery for her epilepsy.
Bernadette’s daughter Carissa has suffered with epilepsy for
a number of years, and earlier this year, doctors decided that
the removal of an irregular blood vessel on her brain would
have an 80 per cent chance of making the seizures stop. So
they booked her in for surgery. Bernadette’s other daughter
Lerica, also a Toll employee at Toll Priority at Bankstown,
New South Wales, and her colleague, Christine Mamatsi,
heard about the procedure and together they decided to do
a Cadbury Fundraiser to support Carissa.
The word soon spread to other divisions at Toll about Carissa’s
story and employees of Toll dnata, Air Express, Toll Priority and
Aviation began ordering boxes to sell in support of the cause.
Bernadette has been overwhelmed by the kind emails and
gestures which have poured in from colleagues from around
the business that she didn’t even know. <
Dear Toll c
olle
Words can
not possib
ly express
have for ea
the gratitu
ch and eve
de that we
ry one of yo
It shows t
u who mad
he nature
e this poss
of our Toll
ible.
very proud
family and
to be a part
makes me
of this spe
cial group
of people.
Christine’s
random ac
t of kindne
which enab
ss raised o
led us to b
ver A$ 2,00
uy Carissa
0
which will h
a
much-want
elp her to c
ed laptop,
a
t
c
h
up on all th
she has m
e school wo
issed out o
rk that
n during th
and recove
e time of h
ry.
er surgery
I would like
to persona
lly thank G
Alan Fuller,
eorge Lara
Christine M
, Mike Valke
amatsi, an
nburg,
Contract L
d all of my
ogistics wh
c
o
lle
a
g
u
o
e
made this
s at
all the peo
possible. A
ple who ha
lso thanks
d their part
to
my daught
in helping t
er.
o raise fun
ds for
All of the ki
ndness sh
o w n t o o ur
in Carissa’s
family has
life and ours
made this
time
a happy m
otherwise
emory whic
been a very
h could have
traumatic
one.
Yours sinc
e
Below
Bernadette’s three daughters. L-R: Victoria Khoury (Toll People),
Carissa Khoury and Savannah Khoury.
agues,
rely,
Bernadett
e Khoury
Contract L
ogistics
December–February 2012/13 47
Wellbeing
C
PR saves Toll driver’s life
following a heart attack on the job
Merv was then given adrenalin to which he responded with a
faint heartbeat. He was rushed to hospital by an ambulance
where he was taken from emergency straight into theatre for
surgery. He was then placed in the intensive care unit at which
point the prognosis was not looking good. However Merv’s
recovery was exceptional and by the Friday, he was moved to
the Coronary Care Unit where he remained under observation.
Doctors were amazed at his recovery, which they credit
to the immediate CPR that was performed on Merv by the
First Aiders. One doctor said that it was the best CPR he
has seen administered to an unconsciousness person to
keep them alive in the last seven years.
Thanks to the immediate First Aid response that Merv received,
he was kept alive and given a fighting chance for full recovery.
He has now returned home and recovering nicely.
Would you know what to do if you witnessed someone having
a heart attack? CPR is an important skill to have, and as Merv’s
story shows us, you never know when you may be called on
to save a life. <
Left
Merv Caulcutt,
Toll Priority Driver,
shortly after returning
home from hospital.
Merv is recovering
well and is expected
back at work in
early 2013.
<
R
Ensure the area is safe for yourself, others and the patient.
Response
Check for response. Ask name. Squeeze shoulders.
No ResponseResponse
Send for helpMake comfortable
Monitor response
S
A
B
<
The receptionist then rang the emergency services for an
ambulance, while four ADP employees who were trained
in First Aid performed CPR on Merv for a full 23 minutes
until the paramedics arrived. During that time Merv flat
lined three times prior to the two ambulances arriving
at the scene.
Danger
Send for help
Call for an ambulance or ask another person to make
the call.
<
It was then that the receptionist at ADP Employer Services
saw Merv collapse and quickly called out to her senior
First Aid qualified colleagues who immediately began
administering CPR (Cardiopulmonary resuscitation).
D
Airway
Open mouth – if foreign material present, remove it –
place in recovery position, clear airways with fingers.
<
erv had just arrived with his delivery to a customer at
ADP Employer Services in Mascot, NSW, and as he
was exiting the lift with his trolley he suddenly felt faint and
collapsed in front of reception.
In an emergency call your local emergency
services number and ask for an ambulance.
Breathing
Check for breathing – look, listen, feel.
Not normal breathing
Normal breathing
Start CPRPlace in recovery position
Monitor breathing
C
D <
M
R
esuscitation
CPR
Start CPR – 30 chest compressions: 2 breaths.
Continue CPR until help arrives or patient recovers.
<
On a Monday morning in August, Merv Caulcutt,
a driver with Toll Priority, had not long started his
day of deliveries when he suddenly suffered a
heart attack while on the job near Sydney airport
in New South Wales.
Defibrillation
Apply defibrillator if available and follow voice prompts.
Source: St John Ambulance Australia.
48 T
olltoday
EMPLOYEE milestones
Ron O’Hara celebrates
50 years with Toll
Ron O’Hara who currently works with our Risk
department in Moorebank, New South Wales
recently celebrated 50 years of service with Toll.
Ron started work with Toll IPEC back in 1962, as
a subcontractor Pick Up and Deliver (PUD) driver.
O
ver the half a century that Ron has been working us, he
has seen his fair share of changes in the business.
Looking back on when he first started in the business, Ron
told us that in those days drivers even had to load the interstate
linehaul vehicles themselves when they returned from
their daily runs. When he first started, each morning began
with freight being unloaded from linehauls and sorted onto
barrows – there were no sort systems back in 1962.
All these years later Ron is still enjoys coming to work, saying,
“I wouldn’t still be here if it wasn’t for the people.” On what was
the highlight of his career so far, Ron answered, “I enjoyed
my time as a driver in the Roseberry and Waterloo areas and
getting to know the customers and how things work.”
Recognising Ron’s contribution to our business, Toll IPEC
New South Wales State Manager, Alan Hill said, “Over the last
50 years Ron has been an invaluable asset to the business,
during all of this time he has proven to be dedicated and
passionate about what he does. No task is too much to
ask of Ron and he is always happy to help out when he
can. To this day Ron continues to wear his Toll IPEC uniform
with pride and he is well respected by all within the depot
due to his strength of character.”
Away from work, Ron is an avid snow skier and to this day
he hits the slopes every winter with his old mate
Gunter Gretchman. Gunter started with IPEC two years
after Ron, but has since retired nine years ago.
Ron’s extraordinary service commitment was recently
recognised in our Moorebank office, when Toll IPEC, General
Manager, Rodney Johnston together with Alan Hill presented
Ron with a very special 50 years of service award at a morning
tea in his honour. <
Above (clockwise)
Ron O’Hara celebrates 50 years of service with his customised Toll IPEC
cake courtesy of Danielle Brooker, Fleet Supervisor, Toll IPEC.
Rodney Johnston, General Manager, Toll IPEC, Ron O’Hara and Alan Hill.
Fiona Macauley, Internal Sales, Toll IPEC, Ron O’Hara and Vince Fuda,
Freight Office Coordinator Leading Hand, Toll IPEC.
December–February 2012/13 49
EMPLOYEE milestones
A career spanning
44 years with Toll
With Toll, I was able to enjoy both personal and professional
levels of achievement. I came from the ‘old school’ where you
learnt through hands-on experience. Toll certainly provides
the opportunities if you are prepared to work.
Over your years with Toll, I am sure you have seen
lots of changes within the company – what are the
most significant changes you have seen?
Jeff: When I started in transport, the industry wasn’t recognised
as a professional industry.
The industry only started to gain a more professional image
After almost 44 years with the business, Jeff Sanderson has
recently retired from his role as business development manager in
Queensland. Toll held a farewell event to celebrate Jeff’s dedication
and loyalty over the years and acknowledge his achievements in
developing Toll’s business in the Queensland region.
Above (Top Left)
Looking back over
Jeff’s career with Toll –
L-R: Brian Bertwistle
(retired Toll employee),
Jeff Sanderson,
Hugh Cushing,
CEO Toll Global
Forwarding,
Asia Pacific.
Above (bottom Left)
L-R: Jeff Sanderson
with Brian Bertwistle
(retired Toll employee).
Above Right
L-R: Jeff Sanderson
with Damain
Bishop, Group
Director, Business
Development
and Greg Smith,
General Manager,
Toll NQX at his
farewell celebration.
J
eff started out in the transport industry driving trucks for
a local transport company based out of Redcliffe in
Queensland back in 1966. Jeff quickly realised he wanted
to progress in the industry and to do so he needed to work
for a larger company that would offer him the opportunities
for a sustaining career.
Jeff’s ambition for a career in transport soon found him working
at East West Freights in 1969, which eventually became part
of Toll through a number of mergers and acquisitions over the
years. We caught up with Jeff to learn more about how his
journey with Toll has been.
What has been the highlight of your career?
Jeff: There were several highlights and achievements of
which I am very proud. However, the most significant was
when I was asked to come off the truck and run the rail yard
as a foreman. This was a real turning point in my career path
and from there I became rail operations manager for Brisbane
and over a period of 10 years elevated to state operations
manager and general manager for North Queensland with
QRX (now Toll Intermodal).
when major companies like Toll began building terminals
and infrastructure, making a commitment to health and
safety, enhancing performance and delivery standards, and
encouraging and valuing the contribution of all employees.
Even by simply providing uniforms for employees boosted
Toll’s standing as a cohesive unit.
What has been the best part about your job?
Jeff: Job satisfaction – setting my own goals and achieving
them. But also ensuring that was the same for my team.
Watching QRX develop and gain a reasonable market share
while l was managing a reasonably large team was a learning
curve for me. But from day one as a manager, ensuring my
team was achieving the same level of job satisfaction that I
was enjoying was very important to me.
What are you most looking forward to in your
retirement?
Jeff: I am not going to lose touch with the industry as I have
lived and breathed it for too long. But as far as retirement is
concerned, I look forward being able to do a lot of things I
never had time while working.
I have a list of things that I have always wanted to do and
now I am ticking them off. And of course catching up with
Toll colleagues is always on the horizon; after all I have known
some people for a very long time. <
If you have reached a service milestone that you are proud of, or are celebrating the achievements of your team members, please let us know so
we can include your story on the staff milestone celebrations page. Email: [email protected]
50 T
olltoday
EMPLOYEE milestones
10 years’ service
Adam O’Halloran – Toll Global Express, Richlands, QLD
Adrian Radley – Toll NQX, Toowoomba, QLD
Adrian Whitworth – Toll Priority, Adelaide, SA
Ahmet Sevinc – Toll IPEC, Altona North, VIC
Alan Warner – Toll Priority, Port Melbourne, VIC
Allan Kanofski – Toll NQX, Brisbane, QLD
Amanda Dickie – Toll Global Resources, Brisbane, QLD
Andrew Campbell – Toll IPEC, Moorebank, NSW
Andrew Marker – Toll Carriers, Whangarei, NZ
Angela Charlambakis – Toll Priority, Port Melbourne, VIC
Anita Mason – Toll IPEC, Moorebank, NSW
Annaliza Cuyson – Toll Global Forwarding, Sydney, NSW
Anthony Blanch – Toll NQX, Sydney, NSW
Anthony Ibell – Toll NQX, Brisbane, QLD
Ashley Fiddyment – Toll IPEC, Brisbane, QLD
Athanasios Paramboukis – TGL Customised Solutions, Dandenong South, VIC
Athol Landers – Toll Global Express, Perth Airport, WA
Barbara Clarke – Toll Tranzlink, Auckland, NZ
Barry Forbes – Toll IPEC, Perth, WA
Barry Williams – Toll Intermodal, Adelong, NSW
Benjamin Dimanlig – Toll IPEC, Perth, WA
Billy Daskalovski – Toll IPEC, Altona North, VIC
Brian Green – Toll IPEC, Perth, WA
Brian Peters – Toll IPEC, Perth, WA
Bruce Barnes – Toll NQX, Brisbane, QLD
Bruce Hicking – Toll IPEC, Moorebank, NSW
Charles Nichols – Toll IPEC, Perth, WA
Cheyne Davies – Toll IPEC, Moorebank, NSW
Chris Fleiner – TGL Customised Solutions, Knoxfield, VIC
Colleen Garrett – Toll Fleet, Wagga Wagga, NSW
Craig Hill – Toll NQX, Melbourne, VIC
Craig Nesire – Toll IPEC, Albury, NSW
Craig Reeves – Toll IPEC, Gosford, NSW
Dale Johnstone – Toll IPEC, Moorebank, NSW
Daniel Gray – Toll Global Forwarding, Auckland, NZ
Daniel Sealey – Toll IPEC, Altona North, VIC
Daniel Ryan – Toll NQX, Melbourne, VIC
Daniel Vaha’akolo – Toll Priority, Auckland, NZ
Danielle Selth – Toll Global Forwarding, Melbourne, VIC
Darren Hillman – Toll Global Express, Regency Park, SA
David Bryce – Toll IPEC, Wagga, NSW
David Burton – Toll IPEC, Moorebank, NSW
David Emms – Toll Intermodal, Regency Park, SA
David Louden – Toll NQX, Darwin, NT
David Procter – Automotive, Edinburgh, SA
Debbie Fraser – Toll NQX, Rockhampton, QLD
Denise Barker – Toll IPEC, Altona North, VIC
Derek Murtha – Toll Global Express, Perth Airport, WA
Diana Andacic – Toll Global Forwarding, Melbourne, VIC
Douglas Jemmett – Toll Priority, North Melbourne, VIC
Duncan Paul – TGL Customised Solutions, Dandenong South, VIC
Duncan Maile – Toll NQX, Sydney, NSW
Elizabeth Grujoski – Automotive, Altona North, VIC
Ernest Butterfield – TGL Customised Solutions, Knoxfield, VIC
Fay Sneedon – Toll Tranzlink, Napier, NZ
Fiona Macauley – Toll IPEC, Moorebank, NSW
Geoffrey Schenscher – Toll Fleet, Dry Creek, SA
Geoffrey Honicke – Toll Global Express, Perth Airport, WA
Gerard Delaney – Toll IPEC, Ballarat, VIC
Glenn Clifford – Automotive, Melbourne, VIC
Glen Williamson – Toll NQX, Warwick, NSW
Glenn Daglish – Toll IPEC, Perth, WA
Graeme Hay – Toll Tranzlink, Timaru, NZ
Grant Hodgson – Toll NQX, Brisbane, QLD
Grant Larkin – Stream Solutions, Mascot, NSW
Grant Potter – Toll IPEC, Adelaide, SA
Gregory Colton – Toll IPEC, Bankstown, NSW
Hatice Yilmaz – Toll Priority, Port Melbourne, VIC
Helen McMahon – Toll Global Forwarding, Brisbane, QLD
Henry Keefe – Toll Linehaul, Richlands, QLD
Ian Quass – Toll IPEC, Moorebank, NSW
Ian Sinclair – Toll IPEC, Newcastle, NSW
Jacek Gromkowski – Toll IPEC, Altona North, VIC
James Coleman – Toll IPEC, Adelaide, SA
Jamie Lee – TGL Customised Solutions, Knoxfield, VIC
Jamie Tubridy – Toll Priority, Erskineville, NSW
Jason Natoli – TGL Contract Logistics, West Melbourne, VIC
Jennifer Crawford – Toll Global Forwarding, Sydney, NSW
Jennifer Hartnett – Toll Intermodal, Wagga Wagga, NSW
John Bodt – Toll NQX, Sydney, NSW
John Flannery – Automotive, Campbellfield, VIC
John Latu – Toll Tranzlink, Auckland, NZ
John McKevitt – Toll IPEC, Albury, NSW
John O’Dea – Automotive, Campbellfield, VIC
John Silva – Toll IPEC, Moorebank, NSW
John Simpson – Automotive, Campbellfield, VIC
John Slatter – Toll IPEC, Moorebank, NSW
Joseph Brugnoni – Toll Global Resources, Tomago, NSW
Joseph Micallef – TGL Contract Logistics, West Melbourne, VIC
Julie Eastlake – Toll IPEC, Altona North, VIC
Julie Gacovski – Toll Priority, Port Melbourne, VIC
Karl Tafea – Toll Priority, Bankstown, NSW
Karolina Veljanoska – TGL Customised Solutions, Altona North, VIC
Kathleen Lyng – Toll IPEC, Moorebank, NSW
Kathryn Reese – Toll Priority, Port Melbourne, VIC
Kenneth Cinoris – Toll IPEC, Adelaide, SA
Kenneth Rist – Toll IPEC, Altona North, VIC
Kirsty Bromfield – TGL Contract Logistics, Minchinbury, NSW
Lee Coram – Toll Tranzlink, Greymouth, NZ
Lee Mepham – Toll IPEC, Brisbane, QLD
Les Zott – Toll Priority, Adelaide Airport, SA
Lidia Anzaldi – TGL Customised Solutions, Knoxfield, VIC
Lorraine McKenzie – Toll IPEC, Geraldton, WA
Maggie Baillie – Toll IPEC, Perth, WA
Marc Quarrell – Toll IPEC, Hobart, TAS
Mark Hogan – Toll IPEC, Altona North, VIC
Mark Spencer – Toll Global Forwarding, Adelaide, SA
Matt Cook – Toll Priority, Bankstown, NSW
Matthew Cain – TGL Customised Solutions, Somerton, VIC
Max Kelly – TGL Customised Solutions, Knoxfield, VIC
Mel Sciulli – Toll Global Forwarding, Melbourne, VIC
Michael Dunlop – Toll IPEC, Moorebank, NSW
10 years’ service – Continued
Michael Furness – TGL Customised Solutions, Knoxfield, VIC
Michael Penny – Toll IPEC, Moorebank, NSW
Michael Robertson – Toll Global Resources, Oaky Creek, QLD
Michael Shaw – Toll Priority, Brisbane Airport, QLD
Michelle Skehan – Automotive, Edinburgh, SA
Milka Kuzevska – TGL Customised Solutions, Altona North, VIC
Murray Frost – Toll IPEC, Perth, WA
Nathan Hage – Automotive, Fairfield, NSW
Nick Dudaniec – Toll Priority, Adelaide, SA
Nicole Alessio – Toll Priority, Port Melbourne, VIC
Paenui Maeva – Toll IPEC, Bankstown, NSW
Patricia Costin – Toll Priority, Wollongong, NSW
Patrick Moynihan – Toll Specialised and Domestic Freight, Wagga Wagga, NSW
Paul Bond – Toll NQX, Mackay, QLD
Paul Kolarik – Toll Priority, Port Melbourne, VIC
Paul Niblock – Toll Intermodal, Adelong, NSW
Paul Noring – Toll IPEC, Moorebank, NSW
Paul Niblock – Toll Intermodal, Adelong, NSW
Petar Savic – Toll IPEC, Brisbane, QLD
Peter Celenza – Toll IPEC, Perth, WA
Peter Clements – Toll IPEC, Altona North, VIC
Peter Crew – Toll IPEC, Moorebank, NSW
Peter Geale – Toll Intermodal, Adelong, NSW
Peter Hayward – Toll Global Resources, Tomago, NSW
Peter Kleeven – Automotive, Laverton North, VIC
Phillip Isaac – TGL Contract Logistics, West Melbourne, VIC
Phillip West – TGL Customised Solutions, Knoxfield, VIC
Ray Hocking – Toll Priority, Port Melbourne, VIC
Raymond Bowden – Toll Global Resources, Dubbo, NSW
Richard Robinson – Toll IPEC, Homebush, NSW
Richard Robinson – Toll NQX, Brisbane, QLD
Riki Hotere – TGL Customised Solutions, Altona North, VIC
Robert Mayall – TGL Customised Solutions, Dandenong South, VIC
Robert Weiss – Toll NQX, Cairns, QLD
Rosamaria Movrin – Automotive, Campbellfield, VIC
Russell Court – Toll NQX, Melbourne, VIC
Russell Tovey – Automotive, Edinburgh, SA
Sean Whelan – Toll IPEC, Altona North, VIC
Simon Wilkins – Toll Priority, Adelaide Airport, SA
Shawn Gray – Toll NQX, Brisbane, QLD
Stefan Nikoloski – Automotive, Campbellfield, VIC
Stephen Smith – Toll Global Express, Richlands, QLD
Stephen Carr – Toll IPEC, Brisbane, QLD
Stephen Harvey – Toll Global Express, Melbourne, VIC
Stephen Jones – TGL Contract Logistics, Cardiff, NSW
Stephen Keeghan – Toll IPEC, Moorebank, NSW
Stephen Lewindon – Automotive, Altona North, VIC
Stephen Smith – Toll IPEC, Wagga, NSW
Stephen Napier – Toll NQX, Darwin, NT
Steve Talevski – Toll IPEC, Altona North, VIC
Steven Jones – Toll Priority, Brisbane Airport, QLD
Steven Terry – Toll IPEC, Moorebank, NSW
Stuart Willis – Toll NQX, Gold Coast, QLD
Susan Polak – Toll IPEC, Moorebank, NSW
Sylvia Munn – TGL Customised Solutions, Altona North, VIC
Terry Soukoulis – Automotive, Edinburgh, SA
Thai Nguyen – Toll IPEC, Moorebank, NSW
Tong Trieu – TGL Customised Solutions, Altona North, VIC
Tony Stiler – Toll IPEC, Albury, NSW
Troy Wallace – Toll NQX, Newcastle, NSW
Van Dung Tu – Toll IPEC, Moorebank, NSW
Vincent King – Toll New Zealand, Auckland, NZ
Violet Paul – TGL Customised Solutions, Altona North, VIC
Wanda Allen – Toll IPEC, Altona North, VIC
Will Park – Toll Priority, Bankstown, NSW
William Bannister – Toll Global Express, Mulgrave, VIC
Wilson Pollock – Toll Tranzlink, Auckland, NZ
15 years’ service
Addam Crompton – Toll IPEC, Moorebank, NSW
Annette Donohoe – Toll IPEC, Wollongong, NSW
Brian Hilliar – TGL Contract Logistics, Ingleburn, NSW
Brian McDowell – Toll Global Express, Perth International Airport, WA
Bryan Pockran – TGL Contract Logistics, Minchinbury, NSW
Christine Mamatsi – Toll Priority, Bankstown, NSW
Damien Churchill – Toll Fleet, Wagga Wagga, NSW
Darren Sanderson – Automotive, Morningside, QLD
David Low – Toll Tranzlink, Auckland, NZ
Debbie Fraser – Toll NQX, Rockhampton, QLD
Gary Syme – Toll New Zealand, Christchurch, NZ
Gary Weber – Toll IPEC, Moorebank, NSW
Geoffrey Welburn – Toll IPEC, Perth, WA
Gerri Gallagher – Toll Priority, Redcliffe, WA
Ian Franklin – Toll Fleet, Perth International Airport, WA
John Collins – TGL Contract Logistics, Minchinbury, NSW
John Lester – Toll Auto Express, Christchurch, NZ
John Rayner – TGL Contract Logistics, Minchinbury, NSW
John Schwencke – Toll IPEC, Altona North, VIC
Kevin Eggleston – Toll IPEC, Perth, WA
Livia Crognale – Automotive, Campbellfield, VIC
Lynette Forshaw – Toll Intermodal, Moolabin, QLD
Lynn Spikins – Toll IPEC, Perth, WA
Margaret Crossley – Toll Priority, Port Melbourne, VIC
Michael Ashcroft – Toll IPEC, Bankstown, NSW
Michael Hyett – Toll IPEC, Altona North, VIC
Mick O’Donoughue – Toll Priority, Erskineville, NSW
Neil Hamilton – Toll NQX, Brisbane, QLD
Neil Little John – Automotive, Campbellfield, VIC
Nicolaas Van – Toll Priority, Silverwater, NSW
Peter Dolensky – Toll IPEC, Adelaide, SA
Peter Langley – Toll NQX, Gold Coast, QLD
Peter Witton – Toll Parcels, Auckland, NZ
Randall Hollis – TGL Contract Logistics, Coopers Plains, QLD
Raymond Kustreba – Toll IPEC, Moorebank, NSW
Richard Edwards – Toll IPEC, Brisbane, QLD
Robert Menot – Toll Priority, Brisbane Airport, QLD
Robert Mitchell – Automotive, Altona, VIC
Rochelle Doyle – Toll Priority, Mascot, NSW
Rohan Evans – TGL Contract Logistics, West Melbourne, VIC
Ronald Plover – Toll IPEC, Moorebank, NSW
Sandra Correia – Toll Priority, Port Melbourne, VIC
Skye Vella – Toll NQX, Wollongong, NSW
15 years’ service – Continued
Stefan Brzezinski – Toll Priority, North Melbourne, VIC
Sydney Harris – Toll Tranzlink, Christchurch, NZ
Tom Mitchell – Toll Tranzlink, Christchurch, NZ
Tuan Tran – Automotive, Campbellfield, VIC
Wayne Hayward – TGL Contract Logistics, Minchinbury, NSW
Wayne Kelly – Toll NQX, Townsville, QLD
William Ropiana – TGL Contract Logistics, Matraville, NSW
20 years’ service
Angela Capriotti – Toll Global Forwarding, Brisbane, QLD
Anthony Hodak – Toll IPEC, Brisbane, QLD
Bev Garbutt – Toll Tranzlink, Dunedin, NZ
Bevan Imrie – Toll Tranzlink, Christchurch, NZ
Brendan Fox – Toll Priority, Port Melbourne, VIC
Cameron Roy – Toll IPEC, Brisbane, QLD
Cindy Day – Toll IPEC, Moorebank, NSW
Curt Powell – Toll Global Express, Regency Park, SA
Daniel Galliot – Toll IPEC, Moorebank, NSW
Graeme Hunt – Toll Carriers, Kaitaia, NZ
Hong Tran – Toll Priority, Bankstown, NSW
Jack Skoro – Toll Priority, Erskineville, NSW
Jason White – Toll IPEC, Homebush, NSW
Jeff Saeich – Toll Priority, Redcliffe, WA
Jeffrey Passman – Toll Linehaul, Eastern Creek, NSW
Jeffrey Pengelly – TGL Contract Logistics, Kewdale, WA
Jennifer Valkenburg – Toll IPEC, Moorebank, NSW
John Draskovic – Toll IPEC, Moorebank, NSW
John King – Toll IPEC, Moorebank, NSW
John Spurr – Toll IPEC, Brisbane, QLD
Kenton Muller – Toll IPEC, Perth, WA
Leslie Brougham – Toll Priority, Erskineville, NSW
Lewis Pace – Toll IPEC, Moorebank, NSW
Linda Clifford – Toll NQX, Smithfield, QLD
Linda Overall – Toll Priority, Port Melbourne, VIC
Lyall Pearce – Toll IPEC, Perth, WA
Lynne Charles – Toll IPEC, Dandenong, VIC
Magnes Eminoni – Toll IPEC, Moorebank, NSW
Mal Wick – Logistics, Wellington, NZ
Paul Camilleri – Toll Intermodal, Chullora, NSW
Paul Cavanagh – Toll Intermodal, Regency Park, SA
Paul Storey – Toll Priority, Bankstown, NSW
Peter Moes – Toll NQX, Maryborough, QLD
Raymond Cole – Toll IPEC, Moorebank, NSW
Robert Catlin – Toll Global Express, Richlands, QLD
Robert Diliberto – Toll Global Express, Eastern Creek, NSW
Robert Ezzy – Toll IPEC, Moorebank, NSW
Sandra Butler – Toll Intermodal, Moolabin, QLD
Sion Xanthis – Toll IPEC, Perth, WA
Stephen Air – Toll Priority, Adelaide Airport, SA
Stewart Holmes – TGL Contract Logistics, Dandenong, VIC
Susan Anderson – Toll Global Resources, Carrington, NSW
Tim Heck – Toll NQX, Darwin, NT
William Ashby – Toll NQX, Brisbane, QLD
25 years’ service
Adrienne Matyasevic – Toll Tranzlink, Christchurch, NZ
Alyn Reed – Toll Global Express, Richlands, QLD
Cam Alvos – Toll NQX, Brisbane, QLD
Debbie Purser – Toll Priority, Brisbane Airport, QLD
Delia Beavis – TGL Customised Solutions, Moorebank, NSW
Dennis KumSing – Toll Global Resources, Brisbane, QLD
Don McPherson – Toll Intermodal, Wagga Wagga, NSW
Graeme Townsend – Toll IPEC, Moorebank, NSW
Gregory Connor – Toll NQX, Smithfield, QLD
Kevin Chuck – Toll Carriers, Kaitaia, NZ
Mark McHarg – Toll IPEC, Moorebank, NSW
Michael Vitale – Toll IPEC, Moorebank, NSW
Miecyslaw Kolodenski – Toll Global Express, Perth Airport, WA
Peter Correia – Toll Priority, Redcliffe, WA
Peter Pavey – Toll IPEC, Altona North, VIC
Peter Webb – Toll Global Express, Perth Airport, WA
Phillip Jaggers – Toll Intermodal, Adelong, NSW
Robert Jan – Toll Priority, Melbourne, VIC
Thomas Stahl – TGL Contract Logistics, Kensington, VIC
Uff Budak – Toll Priority, Tullamarine, VIC
Warren Flanders – Toll Priority, Port Melbourne, VIC
Wayne Borland – Toll IPEC, Moorebank, NSW
Wendy Manduca – Toll Global Express, Melbourne, VIC
30 years’ service
Colin Moynihan – Toll Group, Wagga Wagga, NSW
Conrad Fruvall – Toll Global Express, Perth Airport, WA
Daryl Parker – Toll Tranzlink, Hamilton, NZ
Gregory Casford – Toll Intermodal, Moolabin, QLD
Jon Forrester – Toll IPEC, Moorebank, NSW
Robert Smith – Toll NQX, Brisbane, QLD
Shona Downes – Toll Global Express, Chullora, NSW
Terrance O’Loughlin – Toll IPEC, Altona North, VIC
35 years’ service
Allan Harrold – Toll IPEC, Toowoomba, QLD
Barry Smith – Toll IPEC, Brisbane, QLD
David Bontempo – Toll Fleet, Perth International Airport, WA
David Bushell – Toll Global Forwarding, Sydney, NSW
David Greeney – Toll IPEC, Altona North, VIC
Geoffrey Colbran – Toll IPEC, Moorebank, NSW
Kevin Willmot – Toll Intermodal, Townsville, QLD
Mark Harricks – Toll Intermodal, Kewdale, WA
Michael Kemp – Toll Global Express, Melbourne, VIC
Stephen Harvey – Toll IPEC, Larapinta, VIC
Steven Fing – Toll IPEC, Moorebank, NSW
40 years’ service
Giovanni Ferlauto – TGL Contract Logistics, Minchinbury, NSW
Marlene Took – Toll Tranzlink, New Plymouth, NZ
Robert Kennedy – Toll Global Express, Regency Park, SA
50 years’ service
Ron O’Hara – Toll IPEC, Moorebank, NSW
December–February 2012/13 51
New extended
deadline
15 February 2013
Are you the face of our new values?
Safety
Continuous
improvement
Tell us what you think of the new
Toll values and how your team
lives by them, and you could win
a fantastic prize.
Not only will the winning team have the
acclaimed status as the most creative and
innovative Toll team across the globe, but
they will become the face of The Toll Way
campaign! The winners and their site will
feature in a photo shoot and video to share
their ideas about the Toll values with the
rest of the Group.
Teamwork
Being open &
transparent
And if that’s not enough, there will be
a cash prize for the winners to spend on
a team activity of their choice. So what
are you waiting for?
Enter your team
To take part, tell us in the most creative
way you know how, what the Toll values
mean to your team. Email your entry to
[email protected] together with the
names of your team members and a
team photograph.
Designed by www.imagebound.com.au / TOLL _5869
Integrity & trust