GREAT
LUMLEY
SURGERY
NEWSLETTER
November 2016
Dr Gooding
Dr Sheard
Dr Ojechi
SURGERY
OPENING
TIMES
MONDAY-FRIDAY
8.15AM-5.45PM
SATURDAY
8.30AM-11.00AM
TELEPHONE
HOURS
MONDAY-FRIDAY
8.00AM-6.00PM
CHILDREN’S
INFLUENZA
NASAL SPRAY
ALL CHILDREN AGED
Dr Gooding & Dr Sheard are delighted to
announce that Dr Ojechi is our New Partner
and we look forward to working together with
him in the future.
Dr Patrick Ojechi
I am extremely delighted and privileged to be given the opportunity to
work in Great Lumley. I look forward to serving this beautiful
community. My special interests are diabetes, men's health, clinical
commissioning, teaching & training. Outside work I love to play
football, running when I can and spending time with my family. I would
like to thank everyone for their warmth and kind greetings so far. I
look forward to helping out.
F2 Isobel Cornell
I studied medicine in Trinity College Dublin, Ireland. I have since
decided to move to the North east as I was keen to move back to the
UK and had previously lived in the North. Still undecided on a speciality
but looking forward to my GP placement to help me decide!
Practice Pharmacist—Jacqueline Fletcher
My name is Jacqueline Fletcher and I’ve recently begin working in the
surgery as Practice Pharmacist.
Amongst other things, my role here includes dealing with prescription
queries and giving advice to patients about their medicines. I work in
the surgery everyday except Wednesday, so if you have any issues
regarding you r medication that you would like to discuss, please get in
touch.
2,3 & 4 YEARS ON
31 AUGUST 2016
ARE ELIGIBLE
INFLUENZA & PNEUMONIA VACCINE
For those who have not yet had the above please check eligibility with a
member of staff at reception to book your appointment ASAP.
SHINGLES VACCINE
If you are 70,71,72,73,78 or 79 as on 1st September 2016 you are
eligible for the vaccine.
Dr Gooding
Dr Sheard
Dr Ojechi
The Surgery
Front Street
Gt Lumley
Chester-le-Street
Phone: 0191 3885600
Fax: 0191 3883912
Website address
www.greatlumleysurgery.co.uk
CONGRATULATIONS
We would like to offer our
congratulations to Dr Esther Sheard and
her husband on the birth of their second
baby girl. Both are doing well
James Deakin — receptionist has now left the
practice and we wish him well in his new post.
The surgery would like to offer a warm welcome
to Tracy Croft
SAMPLE COLLECTION TIMES
Please ensure any samples for the lab MUST be
handed in to reception no later than:
MORNING SAMPLES - 10 .00AM
AFTERNOON SAMPLES - 4.00PM
SATURDAY MORNING - 9.30 AM
Please ensure all samples have
names & date of births on bottle as
well as any forms that are handed in
DENTAL SERVICES
Can all patients please note that
the surgery does not provide
dental services. If you have a
problem with your teeth or have a
dental abscess, you must attend
your dentist for treatment OR ring
111 for
further advice.
F2—Trainee Doctors
This practice trains junior doctors. They
are fully qualified and have already
done training in hospitals. You can expect them to provide a full range of GP
services. If they are not certain about
what to so they will always ask a more
senior colleague for advice.
Thank you
PLEASE BE RESPECTFUL OF
OTHER PATIENTS AND
REMEMBER TO SWITCH OFF
YOUR MOBILE PHONE
WHILST AT THE SURGERY
SICK / FIT NOTE REQUESTS
Please remember if you need a sick
note / fit note you must either book an
appointment or a telephone
consultation (if appropriate)
with the GP.
CHIP & PIN
The surgery is now able
to take debit/credit card
payments for private
services
A&E Attendances & Non-Elective Emergency
Activity
The surgery has been encouraged to reduce
inappropriate A&E attendances particularly during
surgery opening hours.
Inappropriate use of A&E where suitable
alternatives are available increase waiting times,
decrease quality of care and increase cost. Please
help us by using services available appropriately.
Staff Awards at Lumley Surgery
We have recently introduced a quarterly awards to
recognise and reward out staff for their on going hard
work, commitment and any innovative ideas they
introduce. CQC were really impressed by this. We have
the “Make a Difference award” for any member of staff
who has made a difference to patient care and/or outcomes or who has made a
difference to our staff experience or approach. We have had three winners so far:
1)
James, our receptionist for his approach to his role in reception aiming to
“make every contact count” which we have adopted as part of our ethos of
the surgery.
2)
Ali, our Nurse Practitioner for making a difference to our patients who are at
risk of Diabetes and
3)
Dr Sheard for helping us all to improve our appropriate prescribing of appropriate antibiotics.
We also have the “Extra Mile Award” for staff who go that extra mile or above and
beyond in terms of patient care or staff experience. We have two winners so far,
1)
Maureen our Senior Receptionist for being responsive to patients needs ar-
ranging a patients’ ECG immediately as he was travelling the next day and also
for being responsive to our surgery needs and coming back from her holiday to be
here for the CQC inspection.
2) Sue, our IT and Administration lead, also won this award for extracting,
preparing and analysing complex data need by Dr Gooding for her CQC
presentation and evidence.
We would like patients to be involved in nominating staff who have
‘made a difference’ or ‘gone the extra mile’. All nominations should be
emailed to [email protected]
Many thanks for your support
Lumley Surgery Awarded Outstanding rating by CQC!
On the 25th August our surgery was finally inspected by the Care
Quality Commission (CQC). We had been awaiting our inspection for
the last four years and in February our preparation work began in
earnest as we know we would be inspected before the end of
September this year. We were given two weeks advance notice of the inspection
and during this time the whole team pulled together and worked really hard under
the pressure in order to provide all the pre-inspection information that CQC
required and also to prepare for the day itself.
The day we were inspected, could not have gone any better. Key staff were
interviewed throughout the day including Dr Gooding and Dr Ojechi, Helen our
Practice Manager, Maureen our Senior Receptionist. Ali our Nurse Practitioner
and Jill our Practice Nurse. Patients in the waiting room on the day were also
interviewed by the Lay CQC Inspector. Three members from our Patient
Reference Group also attended on the day to give their view on our surgery so a
big thank you to Jen Tait, Fiona Slater and Nora Burford.
At the end of the day we were given verbal feedback which was very positive and
complimentary. We then waited almost five weeks to hear about our rating. I am
delighted to say that we have been awarded an overall Outstanding rating! So far,
only 18 GP surgeries out of 329 inspected by CQC have been awarded an
outstanding rating.
In particular we scored “outstanding” for being positive, caring and well led and we
were also awarded “good” for being safe and effective. These are remarkable
results and the whole team is delighted and very proud of our achievement. It has
been a remarkable year for our surgery—we came 37th out of 7000 surgeries in
England in December 2015 for Patient Satisfaction
http://www.chroniclelive.co.uk/news/north-east-news/how-good-your-doctorssurgery-11586288 and then in July we had improved in this area and were 8th
which is an amazing result.
These results were consistent across the whole team-reception, GP’s and our
nursing team. To be awarded an “Outstanding” rating by CQC is the icing on the
cake! If you wish to read the report in detail it will be uploaded onto our website
soon and also the CQC website. The report is a testament to the hard work of
each member of out Primary Health Care Team
Overleaf is Professor Steve Fields Summary of the report.
SUMMARY OF FINDINGS
• Following the loss of two key members of staff the practice had
recognised that staff were unsettled due to the uncertainty and
change and they had completed a team forming and building
exercise. They had also introduced staff reward schemes.
The practice had strong and visible clinical and managerial
leadership and governance arrangements. Leadership was a priority at the practice and
they were busy developing their new business plan, which was to be shared with staff.
Continuous improvement was embedded into the culture of the practice. In response to the
Patient Survey results, the practice had had a whole team effort focussing on shared
decision making with patients. The results in this area had improved substantially following
this.
We saw several areas of outstanding practice:

The practice had purchased equipment to provide near patient testing to patients.
This ensured correct treatment with antibiotics was provided and had reduced
antibiotic prescribing figures in line with national guidance.

The practice worked strongly with the local community and patients told us there was
a strong family feel and sense of community spirit. The practice had implemented a
scheme whereby patients in need were provided with hygiene packs made up by the
Mother’s Union if they were admitted to hospital. These included essential toiletries.

The leadership in the practice drove continuous improvement and staff were
accountable for delivering change. Safe innovation was celebrated. There was a
clear proactive approach to seeking out and embedding new ways of providing care
and treatment. The practice had introduced the ‘Extra Mile’ and ‘Make a Difference’
schemes to incentivise and reward staff and recognise compassionate care.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice

On behalf of the practice I would like to say a big thank you to the Mothers Union who
kindly donate hygiene packs for patients who are admitted to hospital in an emergency, the
knitted teddy bears for poorly children and more recently bags for syringe drivers / small
oxygen canisters.
Helen King
If you have more than one problem to discuss with the
doctor you may be asked to re-book another appointment. The doctor has an allocated time slot for each
patient and would appreciate it if you can be mindful of
this.
REPEAT PRESCRIPTION
PROCESS
REPEAT PRESCRIPTION ORDERING SERVICE
THIS IS A VERY POPULAR SERVICE. WHEN ORDERING REPEAT
PRESCRIPTIONS; PLEASE ALLOW 2 FULL WORKING DAYS FOR IT TO BE
PROCESSED.
PLEASE NOTE THIS IS FOR YOUR PRESCRIPTION TO BE
READY – NOT YOUR MEDICATION
IF ORDERED AT SURGERY
ON:
PRESCRIPTION READY FOR
COLLECTION AT SURGERY ON:
MONDAY
WEDNESDAY
IF ON COLLECTION
SERVICE,YOUR
MEDICATION WILL BE READY
ON:
THURSDAY
TUESDAY
THURSDAY
FRIDAY
WEDNESDAY
FRIDAY
MONDAY
THURSDAY
SATURDAY
MONDAY
FRIDAY
MONDAY
TUESDAY
SATURDAY
TUESDAY
WEDNESDAY
PLEASE UNDERSTAND THAT RECEPTION STAFF CAN ONLY
FORWARD A REQUEST TO A GP. THEY CANNOT PROCESS YOUR
PRESCRIPTION. PLEASE DO NOT DEMAND THEM TO DO SO THANK YOU
FOR YOU CO-OPERATION.
PLEASE NOTE THE PHARMACY IS NO LONGER OPEN ON A SATURDAY
PARACETAMOL
Do you really need Paracetamol on prescription? The NHS in County Durham spent £1.78m
last year on a product easily available from pharmacies and supermarkets.
This is the equivalent of:

60 MORE community nurses OR

254 MORE hip replacements OR

119 MORE drug treatment courses for breast cancer OR

1780 MORE drug treatment courses for Alzheimer’s OR

1852 MORE cataract operations