KALOMA CHRONICLE
NOVEMBER 2015 EDITION
Locked Bag 3006
GOONDIWINDI QLD 4390
Locked Bag 3006
Phone: (07) 4671
GOONDIWINDI
QLD 1422
4390
Brigalow:
(07)
4671
Phone: (07) 4671 1422 5885
Fax:(07) 4671
(07)3890
4671 3890
Fax:
[email protected]
[email protected]
Happy Birthday INSIDE THIS ISSUE
Chief Executive Officer Update
Home Care Program Report
Safety Report
Residential & Home Care
Joan Elder
Philippa Day
Margaret Webster
Ray Rose
Edith Beasley
Brigalow News and Activity
Calendar
12
18
20
27
28
BrolgaBrolga-Warrigal News and
Activity Calendar
Pets Corner
Staff
Emily Adams
Corrie Woods
Kath Mann
Tracey Mailman
Natasha Newman
Virginia Adams
16
18
23
24
24
30
Kaloma's Quality / Residential
Education Activity
Comments and Complaints
Complaints
Meeting Schedule
Happy Birthday to all........
Residential, Home Care &
Volunteer Education Plan
KALOMA
GOONDIWINDI
From the Chief Executive Officer
Penni Roberts
Our Mission
Is to provide the highest standard of culturally relevant care based on
respect, compassion and choice while assisting those in our care to
maintain their emotional and spiritual identity and physical potential.
We strive
strive to provide a safe and tranquil environment in which
individuality is upheld and extended families are involved.
Hello Everyone,
I am pleased to report that the Kaloma is still on track with Paynter Dixon Qld to construct 16
additional bedrooms at Kaloma next year with the possibility of another 14 beds soon after
that. We have applied for more beds and a capital grant through the current aged care
approvals round. There is a lot of planning and budgeting to do before the development can
take off but it is exciting times ahead. I am pleased that we can meet the growing need for
residential care at Kaloma. I will keep you posted.
Residents in Brigalow Wing have said that the new lounge chairs are lovely and very
comfortable. They certainly make a nice addition to the wing. The existing lounge chairs
have been sold. We are replacing the green carpet in Brigalow Wing and are waiting on the
new carpet to arrive.
Exciting news to report is that our home care package program will now be travelling to
Yelarbon and out to Toobeah to deliver our packages. If you know anyone between here
and Yelarbon or Toobeah needing a home care package then please ask them to phone me
Penni Roberts at Kaloma on 46711422. We are very keen to get moving on this.
Residents who have paid an Accommodation Bond or Refundable Accommodation Deposit
will have by now received their Statement for the last financial year.
Thank you again to staff and residents for your patience and support as we have about 15
Certificate 3 Aged Care student on work placement over the past few months. The students
have now completed their time with us and we wish them well for the future.
We welcome Clinical Nurse Simon Brew who starts late November, to Kaloma. Simon as you
know is replacing Pauline Cleary who is retiring but hoping to return in 2016 for two days per
week.
A reminder that Kaloma's Web page has a donation facility where you can donate to Kaloma
any amount you wish to.
I continue to urge the community to plan ahead for your aged care needs and have that
difficult conversation about future planning. The Darling Downs Health Service (DDHS) has
made it clear that it will not support elders to wait in hospital for a place to become available
at Kaloma. Kaloma continues to offer vacancies to the person in most urgent need at the
time the vacancy occurs. Older persons in our community are being faced with social
isolation from family and friends. I intend to ask Mr Dick to reconsider this policy for rural
aged care centres.
Residents continue to report at the monthly Residents Meeting that the care and services
provided are meeting their needs. Minutes are sent out to each Area Manager to address
any concerns raised in the meeting. As soon as I am aware of a concern I address the
matter promptly. Little problems can soon grow into large problems if they are not addressed
quickly and consultatively. Staff log complaints/concerns on our computer SARAH system
and each comes to me immediately as an e-mail.
Staff feedback from meetings remain positive and include comments about great teamwork
and communication among staff. I urge staff to use the correct channels of communication
when they have a concern. You must go to your area manager or Care Supervisor first then
come to me if not satisfied. I will always take action but sometimes just simple
communication and respect for one another can sort out most problems.
We are in our 11th year of the monthly Staff Awards which recognise the achievement of
staff and how staff have implemented / met Kaloma's Mission over the past month of
nominations. This Award is nominated by other staff who recognise the efforts of their
colleagues. The Achievement Award goes to Carer and Cook Crystal Wilson whilst the
Encouragement Award was won by Carer and Part time Administration Assistant Di
Steers. Well done both. Winners respectively win a $50 and $30 gift voucher. All nominees
go into the ‘hat’ at the staff Christmas Party to win the 2 night stay at the Boulevard Towers
at Broadbeach. The comments made about each employee are collated and placed in a
folder and put in the staff room for staff to read as well as on the notice board each. There
are so many wonderful people working at Kaloma so please remember to nominate them.
Everyone enjoys recognition.
A reminder that the Residents Christmas Party will be held at Kaloma on 16th December.
Family members, residents and volunteers and residents in our rental units as usual are
invited
The Education Calendar for the 2015 Aged Care Channel has been posted on the Staff
Notice Board and once again offers a comprehensive suite of relevant topics to enhance our
skill and competence. Staff are urged to borrow the DVD's of this education if you are unable
to make it to the live version. Well educated and trained staff result in competent care being
provided to those in our care.
A reminder to anyone who would like to receive this Newsletter that if you would like it emailed to you then all you have to do is to contact Kaloma reception and provide your e-mail
address. Any savings we can make on postage is most appreciated.
Penni Roberts
Chief Executive Officer
Turning lives around together
Community Corner
Hello and welcome to our November edition of the Kaloma Chronicle from the community for
2015.
As we currently have 12 vacancies on our home care program, staffing hours have been reduced
to continue to make our program viable. If you are aware of anybody in our community who
could benefit from Home Care services please let us know as we may be able to assist them to
stay independently in their homes. At present our home care staff operating hours are from
7.30 am until 1.00pm weekdays & 7.30am until 1.00pm weekend.
We do endeavour to get to our clients at regular times each day but on Weekends there are
only 2 carers working and unforeseen incidents may arise, however this may change as our
client base increases.
Public Holidays are run as a weekend with only 2 carers so only essential services will be
attended to, this means if a client has shopping or a house clean on that day it will be taken
care of prior to or after the public holiday.
Outside these hours please call 000 if an emergency.
While our goal is to continue to offer a great service to the community we need to continue to
make our program viable for now and into the future.
NEWS FROM COMMUNITY
Welcome Mrs Lesley Bailey to our Home Care Program. Lesley has been living in
Goondiwindi for 5 years and is looking forward to getting to know our Kaloma Community.
Stella McGovern has had some exciting news with the arrival of her second Great Great
Grandson - Oliver Lucas Hawes born on the 23/09/2015.
Clarrie Robinson is having a holiday with his family in Gympie.
Mrs Elizabeth Holcombe has had a short break away with family, Elizabeth always enjoys
her break away.
Bessie Templeman has had a short break away with her family in Chinchilla.
Our Home Care staff Shirley Hunt will be helping celebrate her Granddaughter Stacey Yeo's
21st Birthday this month on the 13th.. (Shirley has taken that weekend off not to help
prepare for the party but.... to recoup). "Happy Birthday Stacey".
.
Community Corner
Emily Adams (16th) & Virginia Adams (30th)
We would also like to send Belated Birthday wishes to Mel Cairns and Lesley Bailey who
celebrated their birthday on the 26th September and the 22nd October.
From the Home Care Team:
Julie, Virginia, Emily, Shirley, Di and Peta Sue.
Quote of the Month: " No matter what happens in lifelife- be good
leave
ave
to people. Being good to people is a wonderful legacy to le
behind."
STRESS MANAGEMENT FOR RESIDENTS, RESIDENTS FAMILIES AND STAFF IS ONE OF
THE MOST IMPORTANT HEALTH ISSUES AT KALOMA
HUGH’S SAFETY TIPS FOR NOVEMBER 2015
Get ready, here comes the hot weather
Summer is fast approaching so now is the time to prepare for extreme hot weather or
"heatwaves"so we can prevent stress and suffering to our residents. There are various
resources available for the effects and management of heatwaves and the following
information is taken from a cross section of these but mainly from the "Residential aged
care services heatwave ready resource" by the Victorian government. Kaloma has used as
much of this information to put it's Heatwave policy in place.
Impacts of a heatwave
International and Australian experience show that heatwaves increase incidence of illness
and death particularly for people most at risk, which includes frail and older people.
Furthermore, heatwaves rarely occur in isolation. Infrastructure failure or other natural
emergencies can add another level of stress on services. For example power outages will
impact on a services ability to run air conditioners ect.
What types of hot weather are most dangerous
Several consecutive days with temperature higher than usual, with hot nights especially
when they occur early in the summer season, are most dangerous. This is due to people
not adapting to the warmer weather.
It has been found that the death rate of older people increases when the average
temperature over a 24 hour period (that is, the average of the daytime maximum
temperature and the minimum temperature of the following night) reaches 30 degrees
even if this occurs for just one day. A day that is only moderately hot can be dangerous if
followed by a hot night.
Note: The Victorian South West Healthcare OH&S guidelines work on the Mean
temperature which is calculated by adding the forecast maximum daily temperature
with the forecast minimum overnight temperature of the night following and
dividing it by 2 - eg 38day + 24night = 62 divided by 2 = 31degrees mean
temperature. Above 30degrees mean temperature is considered dangerous.
Heatwave planning
Although heatwaves do not cause the same physical damage as other extreme weather
events, such as floods or storms, the death toll that often accompanies a heatwave is
generally substantially higher.
The world Health Organisation considers heat-related illness and death to be preventable
conditions, and supports the introduction of heatwave plans. Heatwave planning is
evolving as the impact of extreme hot weather events is better understood. Protective
measures for people at risk (Kaloma residents, staff and volunteers) are a priority for
heatwave plans. Heatwave plans usually include a series of preparatory activities that are
put into effect in the time leading up to summer, as well as actions that implemented
during a heatwave.
KALOMA HOME FOR THE AGED
Kaloma Heatwave Preparedness:
General Precautions:
• Ensure that the temperatures in residents' rooms and within the facility is kept
comfortable, keeping curtains and blinds closed to reduce excess heat;
• monitor entry/exit points to avoid the unsupervised departure of residents during
extreme heat events;
• be aware that residents may be at particular risk following high overnight
temperatures;
• ensure small amounts of fluids are readily available, rather than large amounts of
fluids less frequently;
• provide residents with frequent small meals;
• assist residents to keep skin covered when exposed to direct sunlight and to wear
loose fitting clothing;
• avoid taking residents outside between 11am and 3pm
• offer tepid showers or sponging;
• observe for signs of heat stress, such as nausea or changes in appearance including
red, pale or severely dry skin;
• request a clinical assessment if a resident shows any signs of deterioration
• offer residents alternative forms of fluid, such as jelly, ice-cream or fruit juice
blocks and discourage alcoholic or caffeinated beverages;
A clinical assessment will be required if a resident shows any signs of deterioration.
The effects to heat-related illness can range from mild conditions such as a rash or
cramps to very serious conditions such as severe confusion or heat stroke. Older people
are more likely to have a chronic medical condition and to be taking medication that
may have interfere with the body's ability to regulate fluid. Heat may also worsen the
condition of someone who already has a medical condition such as heart disease.
Special note about medicines:
Some medicines are capable of increasing the risk of heat-associated illness in
susceptible people. These include:
• medicines that cause dehydration or electrolyte imbalance;
• medicines likely to reduce renal function; and
• medicines that interfere with the production or regulation of heat
It may be worth a careful review of medication for residents, to assess the risks and
benefits of any changes to their medication regiment. A discussion with a pharmacist
or the resident's general practitioner may be helpful. If you are concerned about a
resident's wellbeing, his or her general practitioner should be immediately contacted.
Until next month stay happy and stay safe
Safety Advisor Hugh Hamilton
C:\Users\Admin2\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLKA44C\42 November hot weather
2015.doc
Ref: HRM 5.10
Life Style & Leisure with
Carol Burcher
&
Carey Emmerton
Brigalow Newsletter November 2015
Hello Everyone
HARVEST IS IN FULL SWING….
Melbourne cup is on November Tuesday the 3rd
We look forward to a very special day, prizes to be won
10.30 Special guests will be Baz Roberts and John Toohey they will run and call the yabby race.
11am our favourite poet - Dick Sudholz will tell us a few horse poems
From 1oclock on let’s settle in and watch the highlights of the day Fashion on field and then the MELBOUTNE
CUP while enjoying champagne, strawberries and cream. Life doesn’t get much better than this…………
November is here and that means Christmas is just around the corner, so this month Residents will be preparing for
the celebrations creating decorations ect for Christmas. Our annual Christmas party will be help on Wednesday
16th December at 3 O’clock.
Sadly we say a very sad goodbye to Heather Glasser and Shirley Devon. Heather was a gracious lady who had a
beautiful smile and a sense of humour and we must say a love of chocolate. Shirley was a true lady and always
beautiful groomed and had a love of clothes, always a clip in the hair and was very witty.
We have been busy the past month we've enjoyed the pleasure of Phil O’Shea entertaining us, Carla Bell we
thankyou for her endless work. Good news Carla will back tapping her fingers on the piano for us on Tuesdays at
11am just after exercises.. Hooray. Simon has a good following with everyone relax and enjoying his singing, many
thanks Simon.
Music with Jill-Ann is always a happy time with many residents singing along to many old time favourites. We
always look forward to Vets @ Pets and having a chat with Max and giving the little animals a cuddle.
Residents are always eager to attend bingo on Mondays. Our monthly BBQ cooked by David is always a time.
David also takes us on our bus tours and events, you do a great job.
We have been busy with regular activities such as fine motor and gross motor skills, exercises movies card bingo
and more. We would like to welcome Shirley Byrnes, Stella Campbell, Kevin Lee & Kathleen Steele to our
Brigalow family. It has been great getting to know you all and we look forward to spending more time with you all.
Dates to remember
November lunch at Hugh’s date…18th November…….December Volunteers Thanks giving morning tea
Coolabah lounge…2nd December… Brigalow Christmas Party Wednesday 16 th December…………
Christmas Carol’s night December 23rd…….
Lots happening
until next month stay safe and cool
Cheers the Brigalow team.
Carol & Carey..
But once a year at Flemington
A horse race stops us all
And we hold our breaths and listen
To the commentator’s call
For never has there been a race
That holds such fascination
Than the race they run at Flemington,
The Race that stops the nation
We Aussies are a funny lot,
The things we hold so dear –
Like Rosewall, Hoad, the Opera House,
A glass of Fosters beer
Let’s not forget the Great White Shark,
And Lillee – in full flight,
The Wallabies, the Kangaroos,
The Harbour Bridge at Night,
Of course it’s something special
When we say the name of ‘DON’,
Our Bradman was the best they’ve seen;
His legend carries on
On a Tuesday in November,
The first one to be sure,
As the winner flashes past the post,
You’ll hear the thousands roar.
For never has there been a race
To catch imagination
Than the race that’s run at Flemington
The race that stops the nation!
It’s called “the Cup” – the Melbourne Cup.
Beginning naturally
When a horse called Archer walked
Into a place in history.
And since that year of ’61,
We find no explanation
As to why it is this two mile race
is the one that stops the nation
For down the years it’s history,
How losers come and go –
And horses who with bursting hearts
Can make the legends grow
The memories of champions
Will always linger on –
Immortalised forever by
The race at Flemington!
Some names are so familiar
It’s easy to recall – Like Rising Fast and Kiwi,
and The greatest one of all for Phar Lap is synonymous
With all that’s brave and bold –
And little men can treasure all
The stories that are told.
When Phar Lap graced the turf, and won,
We Aussies felt elation –
We loved him, – so in death, he then
Was mourned by all the nation.
A century has been, and gone,
And still the horses run,
To the cheers and acclamation
Down the straight at Flemington
Now o’er the seas, on moors and downs
Hooves pound in expectation,
Through early morning mists that veil
Their great determination.
The best will come to challenge
The antipodean horse
In the gruelling race of two miles –
On the famous Melbourne course.
The ‘Might and Power’ of thundering hooves
Defines a champion –
Whose courage and tenacity
Is shown to all the nation!
And once a year, that single race
Creates the situation –
Where we share all the nostalgia of
The race that stops the nation
MONDAY
TUESDAY
WEDNESDAY
30Careys Day
THURSDAY
FRIDAY
SATURDAY
1
Relaxing with
family and friends.
Walks in the
Kaloma Gardens
Warrigal / Brolga
Fitness and fun
SUNDAY
Activity Planner
November
5
9.30 Bingo
11.15
Meals On Wheels
6
9.30 Fitness with
Bec in Warrigal
Lounge
10.30
Quizz morning
7
Relaxing with family
and friends. Walks in
the Kaloma Gardens.
Reading the
newspaper
8
Relaxing with
family and friends.
Walks in the
Kaloma Gardens
9 Bec's Day
10
11
Prepare food for BBQ 9.30
Rememberance
For Warrigal
Fitness with Sophie Day Service
Residents
10.30 Entertainment
from Texas
BBQ outside for
Warrigal Residents
12
9.30 Bingo
13
9.30 Fitness with
Bec in Warrigal
Lounge
10am
Town Tour on the
bus
14
Relaxing with family
and friends. Walks in
the Kaloma Gardens.
Reading the
newspaper
15
Relaxing with
family and friends.
Walks in the
Kaloma Gardens
16 Careys Day
Movie morning
19
9.30 Bingo
20
9.30
Fitness with Bec in
Coolabah Lounge
Sing-a- long with
Margie
27
9.30
Fitness with Bec in
Warrigal Lounge
Lets go for Lunch
To New Dynasty??
21
22
Relaxing with family
Relaxing with
and friends. Walks in family and friends.
the Kaloma Gardens. Walks in the
Reading the
Kaloma Gardens
newspaper
28
29
Relaxing with family
Relaxing with
and friends. Walks in family and friends.
the Kaloma Gardens. Walks in the
Reading the newspaper Kaloma Gardens
2 Careys Day
3
Melbourne Cup
Set up for Melbourne Luncheon
Cup.
4
Rotary Ladies
11am
Catholic Church
17
18
9.30
9.30
Fitness with Sophie Tupperware Party
11am
Catholic Church
23 Bec's Day
24
9.30 Outside morning 9.30
Cleanout the
Fitness with Sophie
birdcage
10.30
Daily News
11.15 Resident
Meeting
25
9.30
Christmas Craft
Anglican Church
26
9.30 Bingo
MONDAY
TUESDAY
WEDNESDAY
30 FEED PETS
THURSDAY
FRIDAY
SATURDAY
1 Feed pets
Morning walk
Cooking/ Crafts
Afternoon Walk
Brigalow
Morning walk
Activity Planner
Bingo
SUNDAY
November
Afternoon walk
2 FEED PETS
Morning walk
bingo
Afternoon walk
3 FEED PETS
Morning walk
Exercises / Sophie
Carla / music
Afternoon walk
MELBOURN CUP
4 FEED PETS
MORNING WALK
5 FEED PETS
Morning walk
CATHOLIC MASS
AFTERNOON
WALK
6 FEED PETS
Morning walk
7 FEED PETS
MORNIONG WALK
MORNING IN THE
COURTYARD
AFTERNOON WALK
8 FEED PETS
MORNING WALK
GARDENING
READ SUNDAY
PAPER
9 FEED PETS
Morning walk
bingo
Afternoon walk
10 Feed pets
Morning walk
Exercises /Sophie
Carla / music
Afternoon walk
11 Feed pets
Morning walk
Simon / singing
12 FEED PETS
MORNING WALK
MUSIC WITH
JILL-ANNE
AFTERNOON
WALK
13 FEED PETS
MORNING WALK
ZINGO
AFTERNOON
WALK WORLD
KINDNESS DAY
14Feed Pets
Morning walk
Music....
Afternoon walk
15 Feed pets
Morning walk
Cooking / Crafts
16 FEED PETS
Morning walk
bingo
Afternoon walk
17 Feed pets
Morning walk
Exercises / Sophie
Carla/ music
Afternoon walk
18 Feed pets
Morning walk
Vets & Pets
19 feed pets
Morning walk
MUSIC WITH
JILL-ANNE
AFTERNOON
WALK
20 Feed pets
Morning walk
21FEED PETS
MORNING WALK
BATH DELILAH
AFTERNOON WALK
WORLD HELLO DAY
22 FEED PETS
MORNING WALK
READ SUNDAY
PAPER IN
COURTYARD
AFTERNOON
WALK
23 FEED PETS
Morning walk
BINGO
AFTERNOON WALK
24 Feed pets
Morning Walk
Exercises / Sophie
Carla/ music
Afternoon walk
25 Feed pets
Morning walk
26 FEED PETS
MORNING WALK
ANGLICAN MASS
AFTERNOON
WALK
27 FEED PETS
MORNING WALK
MOVIE MORNING
NAIL CARE
AFTERNOON
WALK
28 Feed pets
Morning Walk
29 Feed pets
Morning walk
Lifestyle Officer
Bec Heitzmann
The secret of genius is to carry the
spirit of the child into old age.
Hi All
" Time fly's over us and leaves a shadow behind"
This year is going way to fast ...... I cant keep up!!
October has been a beautiful month of warm weather, flowers, birds a storm or
two, a great harvest! and lots of achievements and fun!!!!
This month for our BBQ we made (we being the residents) our own food that
consisted of coleslaw with our own grown cabbage from the garden! potato bake
loaded with garlic and many other forbidden ingredients.....garlic bread. The meat
may have caught on fire, and the flies came in droves but all in all it was a lovely
lunch residents of Brolga fitted in the outdoor area, on our fantastic new outdoor
setting.
We were privileged to have the TSS choir come and entertain us for the afternoon.
What gorgeous boys, with fantastic voices I think we had a resident or two that
may have shed a tear, we were very grateful for opportunity to be their
audience..... lets hope they come back, when they are famous??
We have been flat out making Melbourne Cup craft our theme this year is Darby
Day...... we have made some great looking horses, bunting, golden horse shoe.
Put together black rice paper lanterns! sweeps! There will be good food and wine
to be had on the day.
So who is going to WIN???
Back to the "NEW DYNASTY" for lunch. Which appears to be a favourite!!
Thankyou to Dave, Tash and Gwen for all your help, without you this wouldn't
happen.XX
Fitness with Sophie is getting more popular and the residents are feeling the
benefits which is great....
Thankyou to both our Anglican and Catholic Ministers for taking the time to make
it possible for our residents to attend your services and keep the faith.
All fingernails and hands are looking smashing, thanks to the "REDCROSS
ANGELS" this is something the residents thoroughly enjoy....
Even though our garden has been a little neglected, what's in the garden looks
great! tonnes of tomatoes. Maybe some tomato relish, soon??
Thankyou Margie, for giving up your time to come and play our old time
favourites.
Then to the Catholic Luncheon, thankyou so much to all those ladies in the kitchen
that give up their time to make this luncheon happen. We appreciate being
included.
This month Les and Joan Turner have celebrated their 50th Wedding
anniversary........ Congratulations to your both.
The boys have been to Goondiwindi Greys at the Railway which they thoroughly
enjoyed. What a wonderful service.
Meals on Wheels with my co driver Tom has been going smoothly thanks to Toms
great navigating, and knowledge of Goondiwindi
Thankyou to our volunteers on Thursdays that make Bingo happen, it is a
favourite.
It is with Sadness we say goodbye and god bless to Sue Jago, our love and
thoughts are with Sue's family.
We welcome to the Kaloma family Bernie Knight.
Welcome Lennie Collins who has been with us on respite , we look forward to your
next stay.
Goodbye October
STAY HEALTHY AND HAPPY
"LOVE & BE LOVED"
Bye for now Bec xxooxxoo
3rd November 2015
Melbourne Cup Day Party
Theme : Derby Day (Black
and White)
"Petting, scratching, and
cuddling a dog could be as soothing to the
mind and heart as deep meditation and
almost as good for the soul as prayer."
Kaloma's
Quality Report
Kaloma's Quality Activity Report
Quality is evidenced in many ways and includes feedback from complaints, residents meetings,
satisfaction surveys. staff meetings, incidents and accidents and improvements that come from
these; and the outcome of the annual schedule of surveys and audits.
At Kaloma we are genuine in our approach to strive toward providing the best services by
competent qualified staff, to residents and home care clients. We have underway an annual
schedule of surveys and audits with the results benchmarked against 35 other services.
A suggestion Box is located at the Sign-In desk at the main reception and Brigalow Wing
entrance near Brigalow car park. Please take the opportunity to record your comments on one
of the suggestion forms and place in the box provided.
Home care clients are able to ask for a Suggestion Form and one will be provided to you.
Kaloma's policy is for staff to log a complaint or comment on the system which then sends an
e-mail to the Chief Executive Officer. We pledge prompt action.
Update
Congratulations to all staff on their efforts in ensuring Kaloma achieved 3 year reaccreditation.
Well done all.
Results of Audits and Surveys
Residential - Relatives Feedback Survey achieved 98%
98% satisfaction
Industry benchmark result was 88%
Opportunity is for improvement was that one respondent indicated that staff did not know them
or the resident as well as they would like. One respondent indicated that there should be more
activities for the men. At the most recent Residents Meeting the men came up with some
excellent ideas for Lifestyle Staff to implement and they look forward to doing so.
Home Care - Care Planning and Evaluation Audit achieved 100% compliance. The industry
benchmark achieved 93.4%
Home Care
Care - Food Safety Audit achieved 100% compliance.
The industry benchmark achieved 88.8%
Till next month Mary, Julie and Penni
How to Make a Suggestion, Comment or Complaint
At Kaloma, we actively seek out comment and suggestion from stakeholders to enable us to
continually improve our services.
Comments are much welcomed and accepted without retribution against any person.
wish to make comment the procedure is as follows;
If you
•
Take a Suggestion Form from the Suggestion Box located on the desk at the front
door to Kaloma's main entrance. When completed place it in the Suggestion Box at
either entrance to Kaloma and it will be collected by the CEO.
•
Home care clients will be provided with a Suggestion Form by staff if a complaint is
raised. When completed clients can either send it back with staff or post it to Kaloma.
•
Kaloma's policy is that any complaint raised must be logged on the computer system
by staff and this is then automatically sent as an e-mail to the CEO for prompt
attention.
•
Contact the Chief Executive Officer directly to discuss your concerns.
Other opportunities for comment
comment or complaint are available through,
•
•
•
The monthly Residents Meeting with a copy of Minutes provided to each resident,
area manager and Kaloma’s Board President. Agenda items include consultation
about changes within the organisation as well as, resident’s satisfaction with care,
staffing, menu, cleaning, laundry and maintenance and grounds.
Both home care and residential programs have an annual schedule of audits and
satisfaction surveys with feedback provided via the Kaloma Newsletter.
Your care plan is regularly reviewed with you.
Should you feel that after using these avenues of complaint that you remain dissatisfied
you may write to Kaloma’s Board. The contact details are as follows,
‘Confidential’, President of Kaloma Board
Locked Bag 3006, Goondiwindi. Qld. 4390.
If you remain dissatisfied, the Complaints Resolution Scheme of the Department of
Social Services will look into any unresolved grievance you may have. The contact
details are,
Aged Care Complaints Investigation Scheme
GPO Box 9848,
Brisbane. Qld. 4001.
Telephone: 1800 550 552 (freecall) or 3360 2765
OR
Queensland Aged and Disability Advocacy
121 Copperfield Street, Geebung. Qld.
Telephone: 3637 6000 or 1800 700 600
KALOMA
Meeting Schedule 2015
NOVEMBER 2015
Frequency
Date
Time
Supervisors then Leadership Meeting
Combined
6 weekly
(Wednesday)
18TH
November
4pm 5.30pm
26th
November
December
2pm
Link Nurses, Preceptors, Clinical Nurse and CEO
Manual Handling Focus Group (to be
arranged with Physio
Quality / Work Health & Safety/
Infection Control Meeting
Two monthly
(last Thursday )
Three monthly
(1st Monday)
Monthly
(2nd Thursday)
10am
12th
November
10am
Combined Care Staff Meeting - Care
Supervisors, Personal Carers
2 monthly
(2nd Tuesday)
8th
December
2pm
CEO, Clinical Nurse; Safety Advisor and Focus Group
Members
All welcome. Quality Coordinator, Area Coordinators and
Quality Committee representatives. Infection Control Officer,
Safety Advisor, Staff Safety Rep, Clinical Nurse, CEO
All Care Staff including Care Supervisors Clinical Nurse,
CEO, Administration
Medication Advisory Meeting
Quarterly
(Wednesday)
TBA
2pm
Kitchen Staff
TBA
1.30pm
Catering staff.
TBA
1.00pm
Home Care Staff/Care Plan/ Quality
Meeting
4 Monthly
Monday
4 monthly
Wednesday
Monthly
(3rd Tuesday)
17th
November
1.30pm
Cleaning and laundry staff (meetings paid time at ordinary
rates)
Community Coordinator and all Community Carers.
Residents Meeting - Warrigal/Brolga
Monthly
24th
November
24th
November
18th
November
11.15am
Residents, Lifestyle Officer and CEO
Link Nurses / Preceptors Meeting
Housekeeping Meeting
Board Meeting
Monthly
(4 Tuesday)
2 Monthly
(3rd Wednesday)
th
Palliative Care Group
12.30Finance
1pm General
2.00pm
Who Attends
CEO, Clinical Nurse and Care Supervisors
If other leaders wish to attend then come at 4.30pm.
GP Dr Matt Masel, Allen's Pharmacy, Lucy Walker Pharmacy,
CEO, Clinical Nurse and all interested persons.
Kaloma Board of Directors, CEO.
Clinical Nurse & Focus Group
RESIDENTIAL, HOME CARE & VOLUNTEER DEVELOPMENT PLAN
A Commitment to Education and Training is Everyone's Responsibility:
November 2015
Learning Outcomes
Standard
When
Who
Accreditation: Your Role
and Responsibilities
Inform all staff how to comply with all 44
outcomes set out in the Australian Aged Care
Quality Agency’s four Standards.
1-4
18th November 2015
1.15pm, 3.30pm
All residential staff
Chronic Pain
Management
Develop knowledge of how Chronic Pain affects
a person and how to effectively manage pain.
2.8
Thursday 12th
November
Lucy Walker of Lucy
Walker Pharmacy
All care staff - residential and
home care and interested
persons.
Cert 4 Aged Care
Students
This new group of students who are Certificate 3
Aged Care qualified will learn in more depth
about aged care legislation and care of the aged
person issues.
1.7
Wednesday 4th
November 2015 at 8am
With Mary Higgins
Tutor
Cert 4 students
First Aid Certificate and
CPR annual updates
Staff will gain an understanding of what first aid
steps to take in a medical emergency. Staff are
responsible for ensuring that your certification
does not expire.
1.7
Accreditation: Your Role
and Responsibilities
Inform all staff how to comply with all 44
outcomes set out in the Australian Aged Care
Quality Agency’s four Standards.
1-4
All Staff
ONGOING
18th November 2015
1.15pm, 3.30pm
All residential staff