KALOMA CHRONICLE NOVEMBER 2015 EDITION Locked Bag 3006 GOONDIWINDI QLD 4390 Locked Bag 3006 Phone: (07) 4671 GOONDIWINDI QLD 1422 4390 Brigalow: (07) 4671 Phone: (07) 4671 1422 5885 Fax:(07) 4671 (07)3890 4671 3890 Fax: [email protected] [email protected] Happy Birthday INSIDE THIS ISSUE Chief Executive Officer Update Home Care Program Report Safety Report Residential & Home Care Joan Elder Philippa Day Margaret Webster Ray Rose Edith Beasley Brigalow News and Activity Calendar 12 18 20 27 28 BrolgaBrolga-Warrigal News and Activity Calendar Pets Corner Staff Emily Adams Corrie Woods Kath Mann Tracey Mailman Natasha Newman Virginia Adams 16 18 23 24 24 30 Kaloma's Quality / Residential Education Activity Comments and Complaints Complaints Meeting Schedule Happy Birthday to all........ Residential, Home Care & Volunteer Education Plan KALOMA GOONDIWINDI From the Chief Executive Officer Penni Roberts Our Mission Is to provide the highest standard of culturally relevant care based on respect, compassion and choice while assisting those in our care to maintain their emotional and spiritual identity and physical potential. We strive strive to provide a safe and tranquil environment in which individuality is upheld and extended families are involved. Hello Everyone, I am pleased to report that the Kaloma is still on track with Paynter Dixon Qld to construct 16 additional bedrooms at Kaloma next year with the possibility of another 14 beds soon after that. We have applied for more beds and a capital grant through the current aged care approvals round. There is a lot of planning and budgeting to do before the development can take off but it is exciting times ahead. I am pleased that we can meet the growing need for residential care at Kaloma. I will keep you posted. Residents in Brigalow Wing have said that the new lounge chairs are lovely and very comfortable. They certainly make a nice addition to the wing. The existing lounge chairs have been sold. We are replacing the green carpet in Brigalow Wing and are waiting on the new carpet to arrive. Exciting news to report is that our home care package program will now be travelling to Yelarbon and out to Toobeah to deliver our packages. If you know anyone between here and Yelarbon or Toobeah needing a home care package then please ask them to phone me Penni Roberts at Kaloma on 46711422. We are very keen to get moving on this. Residents who have paid an Accommodation Bond or Refundable Accommodation Deposit will have by now received their Statement for the last financial year. Thank you again to staff and residents for your patience and support as we have about 15 Certificate 3 Aged Care student on work placement over the past few months. The students have now completed their time with us and we wish them well for the future. We welcome Clinical Nurse Simon Brew who starts late November, to Kaloma. Simon as you know is replacing Pauline Cleary who is retiring but hoping to return in 2016 for two days per week. A reminder that Kaloma's Web page has a donation facility where you can donate to Kaloma any amount you wish to. I continue to urge the community to plan ahead for your aged care needs and have that difficult conversation about future planning. The Darling Downs Health Service (DDHS) has made it clear that it will not support elders to wait in hospital for a place to become available at Kaloma. Kaloma continues to offer vacancies to the person in most urgent need at the time the vacancy occurs. Older persons in our community are being faced with social isolation from family and friends. I intend to ask Mr Dick to reconsider this policy for rural aged care centres. Residents continue to report at the monthly Residents Meeting that the care and services provided are meeting their needs. Minutes are sent out to each Area Manager to address any concerns raised in the meeting. As soon as I am aware of a concern I address the matter promptly. Little problems can soon grow into large problems if they are not addressed quickly and consultatively. Staff log complaints/concerns on our computer SARAH system and each comes to me immediately as an e-mail. Staff feedback from meetings remain positive and include comments about great teamwork and communication among staff. I urge staff to use the correct channels of communication when they have a concern. You must go to your area manager or Care Supervisor first then come to me if not satisfied. I will always take action but sometimes just simple communication and respect for one another can sort out most problems. We are in our 11th year of the monthly Staff Awards which recognise the achievement of staff and how staff have implemented / met Kaloma's Mission over the past month of nominations. This Award is nominated by other staff who recognise the efforts of their colleagues. The Achievement Award goes to Carer and Cook Crystal Wilson whilst the Encouragement Award was won by Carer and Part time Administration Assistant Di Steers. Well done both. Winners respectively win a $50 and $30 gift voucher. All nominees go into the ‘hat’ at the staff Christmas Party to win the 2 night stay at the Boulevard Towers at Broadbeach. The comments made about each employee are collated and placed in a folder and put in the staff room for staff to read as well as on the notice board each. There are so many wonderful people working at Kaloma so please remember to nominate them. Everyone enjoys recognition. A reminder that the Residents Christmas Party will be held at Kaloma on 16th December. Family members, residents and volunteers and residents in our rental units as usual are invited The Education Calendar for the 2015 Aged Care Channel has been posted on the Staff Notice Board and once again offers a comprehensive suite of relevant topics to enhance our skill and competence. Staff are urged to borrow the DVD's of this education if you are unable to make it to the live version. Well educated and trained staff result in competent care being provided to those in our care. A reminder to anyone who would like to receive this Newsletter that if you would like it emailed to you then all you have to do is to contact Kaloma reception and provide your e-mail address. Any savings we can make on postage is most appreciated. Penni Roberts Chief Executive Officer Turning lives around together Community Corner Hello and welcome to our November edition of the Kaloma Chronicle from the community for 2015. As we currently have 12 vacancies on our home care program, staffing hours have been reduced to continue to make our program viable. If you are aware of anybody in our community who could benefit from Home Care services please let us know as we may be able to assist them to stay independently in their homes. At present our home care staff operating hours are from 7.30 am until 1.00pm weekdays & 7.30am until 1.00pm weekend. We do endeavour to get to our clients at regular times each day but on Weekends there are only 2 carers working and unforeseen incidents may arise, however this may change as our client base increases. Public Holidays are run as a weekend with only 2 carers so only essential services will be attended to, this means if a client has shopping or a house clean on that day it will be taken care of prior to or after the public holiday. Outside these hours please call 000 if an emergency. While our goal is to continue to offer a great service to the community we need to continue to make our program viable for now and into the future. NEWS FROM COMMUNITY Welcome Mrs Lesley Bailey to our Home Care Program. Lesley has been living in Goondiwindi for 5 years and is looking forward to getting to know our Kaloma Community. Stella McGovern has had some exciting news with the arrival of her second Great Great Grandson - Oliver Lucas Hawes born on the 23/09/2015. Clarrie Robinson is having a holiday with his family in Gympie. Mrs Elizabeth Holcombe has had a short break away with family, Elizabeth always enjoys her break away. Bessie Templeman has had a short break away with her family in Chinchilla. Our Home Care staff Shirley Hunt will be helping celebrate her Granddaughter Stacey Yeo's 21st Birthday this month on the 13th.. (Shirley has taken that weekend off not to help prepare for the party but.... to recoup). "Happy Birthday Stacey". . Community Corner Emily Adams (16th) & Virginia Adams (30th) We would also like to send Belated Birthday wishes to Mel Cairns and Lesley Bailey who celebrated their birthday on the 26th September and the 22nd October. From the Home Care Team: Julie, Virginia, Emily, Shirley, Di and Peta Sue. Quote of the Month: " No matter what happens in lifelife- be good leave ave to people. Being good to people is a wonderful legacy to le behind." STRESS MANAGEMENT FOR RESIDENTS, RESIDENTS FAMILIES AND STAFF IS ONE OF THE MOST IMPORTANT HEALTH ISSUES AT KALOMA HUGH’S SAFETY TIPS FOR NOVEMBER 2015 Get ready, here comes the hot weather Summer is fast approaching so now is the time to prepare for extreme hot weather or "heatwaves"so we can prevent stress and suffering to our residents. There are various resources available for the effects and management of heatwaves and the following information is taken from a cross section of these but mainly from the "Residential aged care services heatwave ready resource" by the Victorian government. Kaloma has used as much of this information to put it's Heatwave policy in place. Impacts of a heatwave International and Australian experience show that heatwaves increase incidence of illness and death particularly for people most at risk, which includes frail and older people. Furthermore, heatwaves rarely occur in isolation. Infrastructure failure or other natural emergencies can add another level of stress on services. For example power outages will impact on a services ability to run air conditioners ect. What types of hot weather are most dangerous Several consecutive days with temperature higher than usual, with hot nights especially when they occur early in the summer season, are most dangerous. This is due to people not adapting to the warmer weather. It has been found that the death rate of older people increases when the average temperature over a 24 hour period (that is, the average of the daytime maximum temperature and the minimum temperature of the following night) reaches 30 degrees even if this occurs for just one day. A day that is only moderately hot can be dangerous if followed by a hot night. Note: The Victorian South West Healthcare OH&S guidelines work on the Mean temperature which is calculated by adding the forecast maximum daily temperature with the forecast minimum overnight temperature of the night following and dividing it by 2 - eg 38day + 24night = 62 divided by 2 = 31degrees mean temperature. Above 30degrees mean temperature is considered dangerous. Heatwave planning Although heatwaves do not cause the same physical damage as other extreme weather events, such as floods or storms, the death toll that often accompanies a heatwave is generally substantially higher. The world Health Organisation considers heat-related illness and death to be preventable conditions, and supports the introduction of heatwave plans. Heatwave planning is evolving as the impact of extreme hot weather events is better understood. Protective measures for people at risk (Kaloma residents, staff and volunteers) are a priority for heatwave plans. Heatwave plans usually include a series of preparatory activities that are put into effect in the time leading up to summer, as well as actions that implemented during a heatwave. KALOMA HOME FOR THE AGED Kaloma Heatwave Preparedness: General Precautions: • Ensure that the temperatures in residents' rooms and within the facility is kept comfortable, keeping curtains and blinds closed to reduce excess heat; • monitor entry/exit points to avoid the unsupervised departure of residents during extreme heat events; • be aware that residents may be at particular risk following high overnight temperatures; • ensure small amounts of fluids are readily available, rather than large amounts of fluids less frequently; • provide residents with frequent small meals; • assist residents to keep skin covered when exposed to direct sunlight and to wear loose fitting clothing; • avoid taking residents outside between 11am and 3pm • offer tepid showers or sponging; • observe for signs of heat stress, such as nausea or changes in appearance including red, pale or severely dry skin; • request a clinical assessment if a resident shows any signs of deterioration • offer residents alternative forms of fluid, such as jelly, ice-cream or fruit juice blocks and discourage alcoholic or caffeinated beverages; A clinical assessment will be required if a resident shows any signs of deterioration. The effects to heat-related illness can range from mild conditions such as a rash or cramps to very serious conditions such as severe confusion or heat stroke. Older people are more likely to have a chronic medical condition and to be taking medication that may have interfere with the body's ability to regulate fluid. Heat may also worsen the condition of someone who already has a medical condition such as heart disease. Special note about medicines: Some medicines are capable of increasing the risk of heat-associated illness in susceptible people. These include: • medicines that cause dehydration or electrolyte imbalance; • medicines likely to reduce renal function; and • medicines that interfere with the production or regulation of heat It may be worth a careful review of medication for residents, to assess the risks and benefits of any changes to their medication regiment. A discussion with a pharmacist or the resident's general practitioner may be helpful. If you are concerned about a resident's wellbeing, his or her general practitioner should be immediately contacted. Until next month stay happy and stay safe Safety Advisor Hugh Hamilton C:\Users\Admin2\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLKA44C\42 November hot weather 2015.doc Ref: HRM 5.10 Life Style & Leisure with Carol Burcher & Carey Emmerton Brigalow Newsletter November 2015 Hello Everyone HARVEST IS IN FULL SWING…. Melbourne cup is on November Tuesday the 3rd We look forward to a very special day, prizes to be won 10.30 Special guests will be Baz Roberts and John Toohey they will run and call the yabby race. 11am our favourite poet - Dick Sudholz will tell us a few horse poems From 1oclock on let’s settle in and watch the highlights of the day Fashion on field and then the MELBOUTNE CUP while enjoying champagne, strawberries and cream. Life doesn’t get much better than this………… November is here and that means Christmas is just around the corner, so this month Residents will be preparing for the celebrations creating decorations ect for Christmas. Our annual Christmas party will be help on Wednesday 16th December at 3 O’clock. Sadly we say a very sad goodbye to Heather Glasser and Shirley Devon. Heather was a gracious lady who had a beautiful smile and a sense of humour and we must say a love of chocolate. Shirley was a true lady and always beautiful groomed and had a love of clothes, always a clip in the hair and was very witty. We have been busy the past month we've enjoyed the pleasure of Phil O’Shea entertaining us, Carla Bell we thankyou for her endless work. Good news Carla will back tapping her fingers on the piano for us on Tuesdays at 11am just after exercises.. Hooray. Simon has a good following with everyone relax and enjoying his singing, many thanks Simon. Music with Jill-Ann is always a happy time with many residents singing along to many old time favourites. We always look forward to Vets @ Pets and having a chat with Max and giving the little animals a cuddle. Residents are always eager to attend bingo on Mondays. Our monthly BBQ cooked by David is always a time. David also takes us on our bus tours and events, you do a great job. We have been busy with regular activities such as fine motor and gross motor skills, exercises movies card bingo and more. We would like to welcome Shirley Byrnes, Stella Campbell, Kevin Lee & Kathleen Steele to our Brigalow family. It has been great getting to know you all and we look forward to spending more time with you all. Dates to remember November lunch at Hugh’s date…18th November…….December Volunteers Thanks giving morning tea Coolabah lounge…2nd December… Brigalow Christmas Party Wednesday 16 th December………… Christmas Carol’s night December 23rd……. Lots happening until next month stay safe and cool Cheers the Brigalow team. Carol & Carey.. But once a year at Flemington A horse race stops us all And we hold our breaths and listen To the commentator’s call For never has there been a race That holds such fascination Than the race they run at Flemington, The Race that stops the nation We Aussies are a funny lot, The things we hold so dear – Like Rosewall, Hoad, the Opera House, A glass of Fosters beer Let’s not forget the Great White Shark, And Lillee – in full flight, The Wallabies, the Kangaroos, The Harbour Bridge at Night, Of course it’s something special When we say the name of ‘DON’, Our Bradman was the best they’ve seen; His legend carries on On a Tuesday in November, The first one to be sure, As the winner flashes past the post, You’ll hear the thousands roar. For never has there been a race To catch imagination Than the race that’s run at Flemington The race that stops the nation! It’s called “the Cup” – the Melbourne Cup. Beginning naturally When a horse called Archer walked Into a place in history. And since that year of ’61, We find no explanation As to why it is this two mile race is the one that stops the nation For down the years it’s history, How losers come and go – And horses who with bursting hearts Can make the legends grow The memories of champions Will always linger on – Immortalised forever by The race at Flemington! Some names are so familiar It’s easy to recall – Like Rising Fast and Kiwi, and The greatest one of all for Phar Lap is synonymous With all that’s brave and bold – And little men can treasure all The stories that are told. When Phar Lap graced the turf, and won, We Aussies felt elation – We loved him, – so in death, he then Was mourned by all the nation. A century has been, and gone, And still the horses run, To the cheers and acclamation Down the straight at Flemington Now o’er the seas, on moors and downs Hooves pound in expectation, Through early morning mists that veil Their great determination. The best will come to challenge The antipodean horse In the gruelling race of two miles – On the famous Melbourne course. The ‘Might and Power’ of thundering hooves Defines a champion – Whose courage and tenacity Is shown to all the nation! And once a year, that single race Creates the situation – Where we share all the nostalgia of The race that stops the nation MONDAY TUESDAY WEDNESDAY 30Careys Day THURSDAY FRIDAY SATURDAY 1 Relaxing with family and friends. Walks in the Kaloma Gardens Warrigal / Brolga Fitness and fun SUNDAY Activity Planner November 5 9.30 Bingo 11.15 Meals On Wheels 6 9.30 Fitness with Bec in Warrigal Lounge 10.30 Quizz morning 7 Relaxing with family and friends. Walks in the Kaloma Gardens. Reading the newspaper 8 Relaxing with family and friends. Walks in the Kaloma Gardens 9 Bec's Day 10 11 Prepare food for BBQ 9.30 Rememberance For Warrigal Fitness with Sophie Day Service Residents 10.30 Entertainment from Texas BBQ outside for Warrigal Residents 12 9.30 Bingo 13 9.30 Fitness with Bec in Warrigal Lounge 10am Town Tour on the bus 14 Relaxing with family and friends. Walks in the Kaloma Gardens. Reading the newspaper 15 Relaxing with family and friends. Walks in the Kaloma Gardens 16 Careys Day Movie morning 19 9.30 Bingo 20 9.30 Fitness with Bec in Coolabah Lounge Sing-a- long with Margie 27 9.30 Fitness with Bec in Warrigal Lounge Lets go for Lunch To New Dynasty?? 21 22 Relaxing with family Relaxing with and friends. Walks in family and friends. the Kaloma Gardens. Walks in the Reading the Kaloma Gardens newspaper 28 29 Relaxing with family Relaxing with and friends. Walks in family and friends. the Kaloma Gardens. Walks in the Reading the newspaper Kaloma Gardens 2 Careys Day 3 Melbourne Cup Set up for Melbourne Luncheon Cup. 4 Rotary Ladies 11am Catholic Church 17 18 9.30 9.30 Fitness with Sophie Tupperware Party 11am Catholic Church 23 Bec's Day 24 9.30 Outside morning 9.30 Cleanout the Fitness with Sophie birdcage 10.30 Daily News 11.15 Resident Meeting 25 9.30 Christmas Craft Anglican Church 26 9.30 Bingo MONDAY TUESDAY WEDNESDAY 30 FEED PETS THURSDAY FRIDAY SATURDAY 1 Feed pets Morning walk Cooking/ Crafts Afternoon Walk Brigalow Morning walk Activity Planner Bingo SUNDAY November Afternoon walk 2 FEED PETS Morning walk bingo Afternoon walk 3 FEED PETS Morning walk Exercises / Sophie Carla / music Afternoon walk MELBOURN CUP 4 FEED PETS MORNING WALK 5 FEED PETS Morning walk CATHOLIC MASS AFTERNOON WALK 6 FEED PETS Morning walk 7 FEED PETS MORNIONG WALK MORNING IN THE COURTYARD AFTERNOON WALK 8 FEED PETS MORNING WALK GARDENING READ SUNDAY PAPER 9 FEED PETS Morning walk bingo Afternoon walk 10 Feed pets Morning walk Exercises /Sophie Carla / music Afternoon walk 11 Feed pets Morning walk Simon / singing 12 FEED PETS MORNING WALK MUSIC WITH JILL-ANNE AFTERNOON WALK 13 FEED PETS MORNING WALK ZINGO AFTERNOON WALK WORLD KINDNESS DAY 14Feed Pets Morning walk Music.... Afternoon walk 15 Feed pets Morning walk Cooking / Crafts 16 FEED PETS Morning walk bingo Afternoon walk 17 Feed pets Morning walk Exercises / Sophie Carla/ music Afternoon walk 18 Feed pets Morning walk Vets & Pets 19 feed pets Morning walk MUSIC WITH JILL-ANNE AFTERNOON WALK 20 Feed pets Morning walk 21FEED PETS MORNING WALK BATH DELILAH AFTERNOON WALK WORLD HELLO DAY 22 FEED PETS MORNING WALK READ SUNDAY PAPER IN COURTYARD AFTERNOON WALK 23 FEED PETS Morning walk BINGO AFTERNOON WALK 24 Feed pets Morning Walk Exercises / Sophie Carla/ music Afternoon walk 25 Feed pets Morning walk 26 FEED PETS MORNING WALK ANGLICAN MASS AFTERNOON WALK 27 FEED PETS MORNING WALK MOVIE MORNING NAIL CARE AFTERNOON WALK 28 Feed pets Morning Walk 29 Feed pets Morning walk Lifestyle Officer Bec Heitzmann The secret of genius is to carry the spirit of the child into old age. Hi All " Time fly's over us and leaves a shadow behind" This year is going way to fast ...... I cant keep up!! October has been a beautiful month of warm weather, flowers, birds a storm or two, a great harvest! and lots of achievements and fun!!!! This month for our BBQ we made (we being the residents) our own food that consisted of coleslaw with our own grown cabbage from the garden! potato bake loaded with garlic and many other forbidden ingredients.....garlic bread. The meat may have caught on fire, and the flies came in droves but all in all it was a lovely lunch residents of Brolga fitted in the outdoor area, on our fantastic new outdoor setting. We were privileged to have the TSS choir come and entertain us for the afternoon. What gorgeous boys, with fantastic voices I think we had a resident or two that may have shed a tear, we were very grateful for opportunity to be their audience..... lets hope they come back, when they are famous?? We have been flat out making Melbourne Cup craft our theme this year is Darby Day...... we have made some great looking horses, bunting, golden horse shoe. Put together black rice paper lanterns! sweeps! There will be good food and wine to be had on the day. So who is going to WIN??? Back to the "NEW DYNASTY" for lunch. Which appears to be a favourite!! Thankyou to Dave, Tash and Gwen for all your help, without you this wouldn't happen.XX Fitness with Sophie is getting more popular and the residents are feeling the benefits which is great.... Thankyou to both our Anglican and Catholic Ministers for taking the time to make it possible for our residents to attend your services and keep the faith. All fingernails and hands are looking smashing, thanks to the "REDCROSS ANGELS" this is something the residents thoroughly enjoy.... Even though our garden has been a little neglected, what's in the garden looks great! tonnes of tomatoes. Maybe some tomato relish, soon?? Thankyou Margie, for giving up your time to come and play our old time favourites. Then to the Catholic Luncheon, thankyou so much to all those ladies in the kitchen that give up their time to make this luncheon happen. We appreciate being included. This month Les and Joan Turner have celebrated their 50th Wedding anniversary........ Congratulations to your both. The boys have been to Goondiwindi Greys at the Railway which they thoroughly enjoyed. What a wonderful service. Meals on Wheels with my co driver Tom has been going smoothly thanks to Toms great navigating, and knowledge of Goondiwindi Thankyou to our volunteers on Thursdays that make Bingo happen, it is a favourite. It is with Sadness we say goodbye and god bless to Sue Jago, our love and thoughts are with Sue's family. We welcome to the Kaloma family Bernie Knight. Welcome Lennie Collins who has been with us on respite , we look forward to your next stay. Goodbye October STAY HEALTHY AND HAPPY "LOVE & BE LOVED" Bye for now Bec xxooxxoo 3rd November 2015 Melbourne Cup Day Party Theme : Derby Day (Black and White) "Petting, scratching, and cuddling a dog could be as soothing to the mind and heart as deep meditation and almost as good for the soul as prayer." Kaloma's Quality Report Kaloma's Quality Activity Report Quality is evidenced in many ways and includes feedback from complaints, residents meetings, satisfaction surveys. staff meetings, incidents and accidents and improvements that come from these; and the outcome of the annual schedule of surveys and audits. At Kaloma we are genuine in our approach to strive toward providing the best services by competent qualified staff, to residents and home care clients. We have underway an annual schedule of surveys and audits with the results benchmarked against 35 other services. A suggestion Box is located at the Sign-In desk at the main reception and Brigalow Wing entrance near Brigalow car park. Please take the opportunity to record your comments on one of the suggestion forms and place in the box provided. Home care clients are able to ask for a Suggestion Form and one will be provided to you. Kaloma's policy is for staff to log a complaint or comment on the system which then sends an e-mail to the Chief Executive Officer. We pledge prompt action. Update Congratulations to all staff on their efforts in ensuring Kaloma achieved 3 year reaccreditation. Well done all. Results of Audits and Surveys Residential - Relatives Feedback Survey achieved 98% 98% satisfaction Industry benchmark result was 88% Opportunity is for improvement was that one respondent indicated that staff did not know them or the resident as well as they would like. One respondent indicated that there should be more activities for the men. At the most recent Residents Meeting the men came up with some excellent ideas for Lifestyle Staff to implement and they look forward to doing so. Home Care - Care Planning and Evaluation Audit achieved 100% compliance. The industry benchmark achieved 93.4% Home Care Care - Food Safety Audit achieved 100% compliance. The industry benchmark achieved 88.8% Till next month Mary, Julie and Penni How to Make a Suggestion, Comment or Complaint At Kaloma, we actively seek out comment and suggestion from stakeholders to enable us to continually improve our services. Comments are much welcomed and accepted without retribution against any person. wish to make comment the procedure is as follows; If you • Take a Suggestion Form from the Suggestion Box located on the desk at the front door to Kaloma's main entrance. When completed place it in the Suggestion Box at either entrance to Kaloma and it will be collected by the CEO. • Home care clients will be provided with a Suggestion Form by staff if a complaint is raised. When completed clients can either send it back with staff or post it to Kaloma. • Kaloma's policy is that any complaint raised must be logged on the computer system by staff and this is then automatically sent as an e-mail to the CEO for prompt attention. • Contact the Chief Executive Officer directly to discuss your concerns. Other opportunities for comment comment or complaint are available through, • • • The monthly Residents Meeting with a copy of Minutes provided to each resident, area manager and Kaloma’s Board President. Agenda items include consultation about changes within the organisation as well as, resident’s satisfaction with care, staffing, menu, cleaning, laundry and maintenance and grounds. Both home care and residential programs have an annual schedule of audits and satisfaction surveys with feedback provided via the Kaloma Newsletter. Your care plan is regularly reviewed with you. Should you feel that after using these avenues of complaint that you remain dissatisfied you may write to Kaloma’s Board. The contact details are as follows, ‘Confidential’, President of Kaloma Board Locked Bag 3006, Goondiwindi. Qld. 4390. If you remain dissatisfied, the Complaints Resolution Scheme of the Department of Social Services will look into any unresolved grievance you may have. The contact details are, Aged Care Complaints Investigation Scheme GPO Box 9848, Brisbane. Qld. 4001. Telephone: 1800 550 552 (freecall) or 3360 2765 OR Queensland Aged and Disability Advocacy 121 Copperfield Street, Geebung. Qld. Telephone: 3637 6000 or 1800 700 600 KALOMA Meeting Schedule 2015 NOVEMBER 2015 Frequency Date Time Supervisors then Leadership Meeting Combined 6 weekly (Wednesday) 18TH November 4pm 5.30pm 26th November December 2pm Link Nurses, Preceptors, Clinical Nurse and CEO Manual Handling Focus Group (to be arranged with Physio Quality / Work Health & Safety/ Infection Control Meeting Two monthly (last Thursday ) Three monthly (1st Monday) Monthly (2nd Thursday) 10am 12th November 10am Combined Care Staff Meeting - Care Supervisors, Personal Carers 2 monthly (2nd Tuesday) 8th December 2pm CEO, Clinical Nurse; Safety Advisor and Focus Group Members All welcome. Quality Coordinator, Area Coordinators and Quality Committee representatives. Infection Control Officer, Safety Advisor, Staff Safety Rep, Clinical Nurse, CEO All Care Staff including Care Supervisors Clinical Nurse, CEO, Administration Medication Advisory Meeting Quarterly (Wednesday) TBA 2pm Kitchen Staff TBA 1.30pm Catering staff. TBA 1.00pm Home Care Staff/Care Plan/ Quality Meeting 4 Monthly Monday 4 monthly Wednesday Monthly (3rd Tuesday) 17th November 1.30pm Cleaning and laundry staff (meetings paid time at ordinary rates) Community Coordinator and all Community Carers. Residents Meeting - Warrigal/Brolga Monthly 24th November 24th November 18th November 11.15am Residents, Lifestyle Officer and CEO Link Nurses / Preceptors Meeting Housekeeping Meeting Board Meeting Monthly (4 Tuesday) 2 Monthly (3rd Wednesday) th Palliative Care Group 12.30Finance 1pm General 2.00pm Who Attends CEO, Clinical Nurse and Care Supervisors If other leaders wish to attend then come at 4.30pm. GP Dr Matt Masel, Allen's Pharmacy, Lucy Walker Pharmacy, CEO, Clinical Nurse and all interested persons. Kaloma Board of Directors, CEO. Clinical Nurse & Focus Group RESIDENTIAL, HOME CARE & VOLUNTEER DEVELOPMENT PLAN A Commitment to Education and Training is Everyone's Responsibility: November 2015 Learning Outcomes Standard When Who Accreditation: Your Role and Responsibilities Inform all staff how to comply with all 44 outcomes set out in the Australian Aged Care Quality Agency’s four Standards. 1-4 18th November 2015 1.15pm, 3.30pm All residential staff Chronic Pain Management Develop knowledge of how Chronic Pain affects a person and how to effectively manage pain. 2.8 Thursday 12th November Lucy Walker of Lucy Walker Pharmacy All care staff - residential and home care and interested persons. Cert 4 Aged Care Students This new group of students who are Certificate 3 Aged Care qualified will learn in more depth about aged care legislation and care of the aged person issues. 1.7 Wednesday 4th November 2015 at 8am With Mary Higgins Tutor Cert 4 students First Aid Certificate and CPR annual updates Staff will gain an understanding of what first aid steps to take in a medical emergency. Staff are responsible for ensuring that your certification does not expire. 1.7 Accreditation: Your Role and Responsibilities Inform all staff how to comply with all 44 outcomes set out in the Australian Aged Care Quality Agency’s four Standards. 1-4 All Staff ONGOING 18th November 2015 1.15pm, 3.30pm All residential staff
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