The
Word
Edition 167
14th February 2014
What do we mean by Dignity and Respect at
Work?
Many of you will hopefully have read Stuart’s article
last week which discussing our continuing Raising
Concerns Campaign and the launch of our new
film. Interestingly, very few staff who have found the
confidence to come forward with concerns have come
with concerns about patient safety or quality, but have
been telling us concerns about personal interactions
between colleagues or management.
On a daily basis our staff are delivering good quality
care to our patients and treating them with dignity
and respect. However, on occasions, some colleagues
forget that this commitment to treating people
with respect also applies to their team members. It
can be something as simple as how we greet each
other in the morning – failure to acknowledge each
other in a respectful way can set the tone for further
interactions.
Some staff will recognise poor behaviour in their
colleagues but justify this by “they have always been
like it – we put up with it”. Well that’s no longer
acceptable – everyone has the right to attend a
workplace which is pleasant and free from a bad
atmosphere.
I would urge you as teams to sit down and discuss
what are acceptable interactions between yourselves
and how will you manage situations where team
members may step outside of your agreed behaviours.
I am convinced that in the majority of cases, sensitive
constructive feedback on how somebody is behaving
and impacting on others will be received positively,
although it may seem hurtful at the time. We all have
bad days which can throw our behaviour off course
and sometimes we just need a gentle nudge and
some support to refocus on the priorities.
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We Focus on People
There is a very fine line between
staff feeling bullied and harassed
when in fact their manager may
be trying to performance manage them and need
them to improve in a particular area. However,
if the approach taken by the line manager is very
authoritative and not seen in a supportive way, then
it can be perceived in an entirely different way to that
intended.
I am not suggesting that managers should back away
from tackling the difficult issues but rather reflect
on how to get the best from people when having
to have the difficult conversations. As part of the
new proposed Leadership Programme it will be a
compulsory element that all managers and leaders
attend a session on ‘Compassionate and Appreciative
Leadership’ which will help us all build our skills in this
area.
The Partnership Trust wants to encourage a culture
where all staff feel able to tackle inappropriate
behaviour as it happens, in a sensitive and supportive
way. This may be when they witness inappropriate
care relating to our patients or how we interact with
each other. We should all feel able to approach each
other with our concerns without fear of reprisals.
The Executive Team are under no illusions that culture
cannot be changed overnight and it needs everyone
to be signed up to making the changes and for staff
to gain confidence. Whilst we are waiting for this to
happen the Trust has formal procedures in place to
help staff raise their concerns and you can read more
in this edition of The Word.
We Take Responsibility
Julie
Julie Tanner
Head of Workforce
& Development
1
vacancies
Internal staff
The Word 167 - What’s In
Click here
2
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Join Annual Nursing Service at Westminster Abbey
3
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Raising Concerns
12 | 1Vision
13 | Payroll FAQ’s
13 | Francis One Year On
4
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Raising Concerns - Case Study
5
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All Staff Letter From Chief Executive Stuart Poynor
6
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NHS Change Day
7
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NHS Change Day - How to Pledge
8
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Celebrating Excellence Awards Shortlist Announced
10
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Leadership
11
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A day in the life
11
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Sexual Health Services Across Leicestershire
14 | High Profile Visitor
15 | Thank You
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Join Annual Nursing Service at Westminster Abbey
Places are now available for Trust staff to attend
the annual Florence Nightingale Service at
Westminster Abbey on Wednesday 7 May 2014.
Each year up to eight staff from across Trust
services travel to London to take part in the
service which celebrates nursing and midwifery
and all staff, both qualified and unqualified,
working in these services.
Health visitor Joyanne Harper who attended
last year’s service says, “We had a fantastic day
meeting other professionals throughout the
nursing world both civilian and from the Armed
Services.
“We shared stories and knowledge from our
own field of expertise, learnt about innovative
practice and heard from others whilst in the
beautiful surroundings of Westminster Abbey attending such a worthwhile service.“
Places are very limited and will be allocated on a first come first served basis. Please contact Lisa Matthews, (PA
to Siobhan Heafield) on tel: 0845 602 6772 ext 1754 or email [email protected] to reserve a
place.
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2
Last week saw the launch of our new film about
Raising Concerns (click here to view) and thanks
to everyone who has viewed it already and shared via
social media. This week we continue the campaign
with a focus on what support is available for staff.
Ambassador for Cultural Change Helene
Donnelly talks about how her role is helping to
support staff to have greater confidence raising
concerns.
“It is now 10 months since I took up the role of as
Ambassador for Cultural Change. Following on from
my experiences at Mid Staffordshire Foundation Trust
and giving evidence at both Francis Inquiries, I have
been trying to raise the importance of staff speaking
out and raising concerns when things are not right.
“I know full well how daunting and frightening this
can be for a variety of reasons, which is why the
culture needs to change. I am still in the process of
introducing myself and the concept of the role to
many of you when I am out and about. I value the
opportunity of coming to speak at team meetings and
inductions so that all staff can identify who I am and
what the role is all about. Please contact me helene.
[email protected] to ask me to come and
visit your team or service.
“I’m hugely encouraged by the positive responses
from staff. Many have offered to support and
champion the role by telling their colleagues about
it. It is the responsibility of all of us to make sure we
know how to raise concerns should we ever need to.
Offering support, help and advice to our colleagues
when faced with this is also very important and
something we can all do.
“I know there will be some scepticism and cynicism
about raising concerns and this role. This is
understandable and for two main reasons;
• Firstly - staff are scared they will not be listened
to and believed, which has frequently happened
throughout the NHS. Also that they may face
repercussions as a result.
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• Secondly- that this role will just be an attempt by
the Trust to ‘pretend’ that they are listening to
concerns raised, but in reality nothing happens and
no action is taken!
“Please let me assure you that I am serious about
this role and really making it work so that these fears
become a thing of the past.
“Given the continuing pressures facing the NHS we
must all be realistic about what can be achieved.
We need to also understand that whilst we may not
always like some of the processes and procedures
which are in place, some exist for good reason and
are enforced at a national level.
“This, of course, does not mean that we should not
challenge these, especially when they effect staff and
patient welfare.
How your
Ambassador
is here to help
you:
• I act as a voice for all
staff to raise concerns
and report directly to
Chief Executive Stuart
Poynor.
• I am challenging the current and historic cultures
which exist at all levels, including management and
corporate.
• I have been able to raise concerns on your behalf
about the processes involved in disciplinary hearings
and investigations. There have been some instances
where the processes and procedures have failed
all concerned. I am working with departments and
trust systems to improve this situation which is not
acceptable.
• I have been able to raise concerns about the
Incident reporting system and understand that
improvements are being made.
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3
Case Study
Problem:
Many staff have said that when involved in an
investigation, they do not feel informed about what is
going on. This was raised with Julie Tanner, Director of
Workforce and Development
How it was addressed:
• Firstly, making sure individuals will now get
a weekly update about the progress of the
investigation. Even if there is no news (as these
cases can take some time) those involved need to
be reassured and communicated with regularly.
• Secondly, making the HR policies and procedures
more accessible and easy to understand. I certainly
find it really difficult to understand the policies
and how they will actually affect me. They need to
be brief, ‘plain English’ and in a simple format for
all to understand. New, simple to read “policies
on a page” are now available for staff on our
intranets to help us all to understand what to
expect from these processes from the start.
“We are beginning to resolve many cases with
positive outcomes, which goes to show that it is
certainly worth raising genuine concerns. Even if
the outcome is not quite what you would expect,
improvements will be made and lessons learnt which
is what it is all about.
“We all still have a very long way to go, but
together we can change cultures and ensure that
improvements are made for all.
If you do not feel confident
about raising concerns tell
me why?
helene.donnelly@
ssotp.nhs.uk
0300 1231 161
Ext 8888
Health Staff click here
Social Care Staff click here
“It is fair to say that many concerns raised with me
have been about these sort of processes and lack
of communication. Most often staff have already
informed managers of their concerns but feel that
nothing has happened. This is sometimes again down
to poor communication and misunderstandings. We
must ensure that we all improve this.
If you feel that you have not been listened to
and no action is being taken:
• go back and raise it again.
• If this does not work, speak to a senior manager,
your Professional lead and/or myself email [email protected]
• Call our Raising Concerns Helpline and leave a
message: tel: 0300 1231 161 ext 8888
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4
All Staff Letter From Chief Executive Stuart Poynor
ANONYMOUS LETTERS TO THE TRUST
At a recent meeting with some of our staff side colleagues we had a discussion about the
fact that the Trust had received an anonymous letter which expressed concerns about the
Trusts knowledge and management of Social Care Services.
I informed them that I had responded via The Word and the management cascade
process but they were not supportive of the Trust responding to such letters in the future.
They recommend that we don’t respond to such letters as to be able to respond fully and
appropriately there is often vital information missing from the content which would help us
shape the response or look into the issues further.
We discussed the point that quite often in these letters the author indicates that the
reason it is anonymous is that they are fearful of reprisals from colleagues, or management
action if they were to identify themselves. However, they considered that the Trust had
sufficient mechanisms in place to allow staff to raise concerns in a safe and protected
manner.
Therefore, one again on behalf of the Trust board I would like to give you assurance that
if any member of staff has genuine concerns about any element of their employment with
this organisation that all concerns will be treated with importance and sensitivity. The
Trust has over the last couple of years tried to put in place appropriate formal processes
to protect individuals with concerns i.e. the Raising Concerns Policy (Whistleblowing), Trust
Grievance, Disciplinary and Dignity & Respect Policies some of which do provide the
opportunity for an individual’s identity to be protected as far as possible but does enable us
to undertake a thorough investigation into concerns raised.
In addition we have put in place the Ambassador for Cultural Change role (Helene
Donnelly) and Directors and myself have tried to make ourselves more accessible via
the monthly drop in sessions and offering an open door policy. If you don’t feel able to
approach a member of Management or the Executive Team directly then do this through
Helene or your Trade Union Representative who will be able to offer you the appropriate
support to raise your concerns with us.
Therefore please be aware that it is unlikely in future that the Trust will take account
of anonymous letters as we do feel that we have put appropriate mechanisms in place to
support you in being able to raise your concerns. We have to start to change this culture
of fear in the NHS and that will only happen if you work with myself and the management
team to build trust in each other.
Stuart Poynor
Chief Executive
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5
See next page for the many ways you can log your pledge.
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6
How to pledge
• Email your pledge to nhschangeday@
ssotp.nhs.uk
• Write your please on one of the NHS
Change Day posters that you should see
around your place of work during the next
week or so
• Text your pledge to 07797885558
starting with the word PLEDGE followed
by your pledge then your name or initials
• Tweet your pledge @StaffsPartnersh using
the has tag #nhschangeday
• Go online and make your pledge at www.
changeday.nhs.uk
Here are some examples of pledges already
made by our staff
“Discuss my work load with colleagues and
offer help and advice where possible”
“Promote the organisational values of the
Trust at every opportunity and inspire my
colleagues to think about them to”
“I pledge to look at ways that the Trust can
work more efficiently and put suggestions
forward on how teams and individuals can
work differently to save money”
Make a change and make a difference!
Click here to log your pledge
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7
We are thrilled to announce
below the shortlisted individuals
and teams for the Celebrating
Excellence Awards which
recognise and celebrate
achievements, innovations
and success of individual staff
and teams from across the
Partnership Trust.
Shortlisted nominees
announced…
(In no particular order)
Outstanding Care and Compassion Award
Cath Skerratt
Cancer and Supportive Therapies
Team
Physiotherapy Team Samuel Johnson Hospital Lichfield
Volunteer of the Year Award
Nicola Brennan
Breastfeeding Peer Supporter
Pauline Gould
Cancer Awareness Volunteer
Mick Dunthorne
and the 4x4 Group
Outstanding Leadership Award
Amy Freeman
Chief Information Officer
Catherine Morris
Team Leader Children’s
Community Nursing Service
Wendy Anderson
Advanced Weight Management
Dietitian Team Leader
Outstanding Team of the Year Award
Corporate / Support Services
Electronic Staff
Record Team
Appointment
Booking Centre
The Quality Team
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Over 195 teams and individuals
were nominated in the eleven
categories by their colleagues,
our partner organisations and
patients. It is important that
we acknowledge the wonderful
work and commitment of our
staff which were recognised by
the shortlisting panel, who were
indeed very proud and delighted
to recognise the people who go
the extra mile to improve the
lives of the local people who use
our services.
A special night of celebration
will take place on Friday 14
March at Staffordshire County
Showground to reveal the
winners of the trust’s third
Celebrating Excellence Awards.
Edric House
Cannock Hospital
Morston House
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8
Shortlisted nominees announced
Continued...
Outstanding Team of the Year Award
Front Facing / Clinical Services
Fracture Liaison Team Haywood Hospital
Children’s Speech
and Language
Therapy Team (North)
UNICEF
Infant Feeding Team
Outstanding Newcomer of the Year Award
Katie Lee
Communications Assistant at Morston House
Lisa Hulme
Community Hospitals Manager
Eoghan Murray
Extended Scope Physiotherapist at the
Haywood Hospital
Dedication to Service Award
Moya Fletcher
Health Centre Administrator at Porthill Clinic
Fiona Haynes
Rehabilitation Administration Support at
Haywood Hospital
Joan Roberts
Senior Medical Secretary at Haywood
Hospital
Innovation Award
Heart Failure
Tunstall Primary Care Centre
Specialist Nurses
Therapy
Parkinson’s Support Group (Sir Robert Peel
Rehabilitation Team
Hospital)
Transformation
Bradwell Hospital
Workforce Team
Developing Excellent Services Award
Sue Turner
and The Hub (Newcastle )
Supported Discharge Stafford
Service
Community
Stoke Health Centre
Respiratory Team
Working in Partnership Award
Tamworth Integrated Local Care Team (ILCT)
Longton Integrated Local Care Team (ILCT)
William Bates
Advanced Practitioner for Mental Health
Apprentice of the Year Award
Jake Taylor
Chatterley Ward, Haywood Hospital
Callum Cumming
Morston House
Bethany Mullock
Haywood Hospital - Sneyd Ward
Chairman and Chief Executive’s Special Recognition Award
Baz Kaur
Baz Kaur
Well Done
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Thank you to everyone who voted
9
LEADERSHIP
‘The Partnership Approach’:
Leadership for Positive Cultural Change
‘The Partnership Approach’:
Leadership for Positive Cultural Change
We are excited to announce The Partnership Trust’s own Leadership Development Programme is
commencing in April 2014. The Programme is available to staff at all levels who have leadership responsibilities
as part of their role.
Please look out for correspondence in the next couple of weeks advertising the first element of the programme:
‘The Gateway’. This is a one-day workshop which is mandatory for staff in leadership roles, completion of
which will allow access to the rest of the leadership development programme. At the Gateway, you will learn
about Leading with Compassion and Appreciation, the empowering approach to leadership that has been
adopted throughout The Partnership Trust.
Following the Gateway, other elements of the programme include ‘Management and Leadership Essentials’
– a 5 day programme for new managers or those who would like a refresh!
Everyone who attends the Gateway will be able to choose from a series of leadership master classes .This will
be driven by your own Personal Development Plan and leadership development goals. Examples include:
• Courageous Conversations
• Leading Upwards
• Coaching for Managers
• Political and Strategic Awareness
• Leading for Service Improvement
Finally, other events and activities will be available to continue your leadership development journey, such as
evening inspirational speaker session, leadership conferences, mentoring, coaching and supervision.
Look out for more information and dates, which will be distributed in the next couple of weeks. We look
forward to seeing you there!
For more information contact Dr Sarah Lehmann, Leadership Programme Manager at Edric House, on tel: 01889 571549 or email [email protected]
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10
A day in the life – spent shadowing the Chief Exec!
District nurse Sarah Coghlan has embarked on the
partnership Trust Specialist Practice Course. She was
offered the opportunity to spend time shadowing
Chief Executive Stuart Poynor to learn more about
the way the Trust works and this week she
visited Morston House. Here she
writes about the day and reflects
on the experience.
the Trust to promote positive change and improve the
NHS for staff and people who use our services. This
was particularly good as it also gave me a chance to
think what I could contribute and I’ll be making my
own pledge to make sure I read key communications
like The Word more often and share it with
colleagues.
“It can be difficult for frontline
staff to have enough time at a
computer to read emails and
keep up to date with news
from the Trust. I was glad to
have the chance to explain
this to colleagues involved
in communications, who
understand and are trying other
approches, but I will certainly
now print it out more often.
“I had never really seen
myself as someone who
could be a leader but
since commencing
the Specialist Practice
Course and completing
a leadership module it
has given me a greater
insight into different types
of leadership styles and how
these can be utilized within
current practice. To give me an
understanding of leadership I had
the opportunity to shadow the Chief
Executive for a day
“I was welcomed to Morston House by Stuart Poynor
and straight away we were into a meeting with
other executives including Julie Tanner, Director for
Workforce and Development, and Deputy Chief
Executive Geraint Griffiths. Having the chance to listen
to their discussions about key topics such as staffing
levels and operational issues was really interesting.
“Next I joined Stuart at a meeting with a group of
staff who have been brought together to see how
NHS Change Day could be a good opportunity for
“I had a discussion with Stuart on
Helen Donnelly’s role as Ambassador for
Cultural Change which he states is a positive
move for the Trust and I must agree as she is a
great ambassador for staff. I really do thing things are
changing for the better and support from someone
like Helene is making a difference.
“The day passed very quickly and I feel that I learnt
a huge amount about the way the Trust works,
what the corporate teams focus on and how senior
management hear about the work we do in frontline
services. I can certainly recommend this opportunity
to colleagues and want the thank Stuart and his team
for hosting me and for a really interesting day.”
Sexual Health Services Across Leicestershire
New Partnership Trust staff from
sexual health services across
Leicestershire gathered together for
their first induction session recently. The
atmosphere was very positive and Chief
Executive Stuart Poynor has praised the
teams for their approach and attitude.
Welcome on board to everyone!
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11
Vision
1
Date for
your Diary
At the end of March executive team
members will be hitting the road to host
two staff communication events.
The events are all about the senior leadership team getting out and about and letting you know
what’s going on in and around the Partnership Trust.
The session will include a range of updates including how the organisation is performing, key highlights, plans for the future and generally the things you need to know.
You will have an opportunity to ask questions on the day, but you can send any questions through in
advance via [email protected] and we will ask them for you.
When and Where
South
18th March
1pm – 4pm
Gatehouse Theatre, Stafford
How to get involved
North
21st March
1pm – 4pm
Keele Hall (Ballroom)
Future Dates for your Diary
These events will take place every quarter and we have agreed dates for the next
12 months so please make a note of them and agree who will attend the future
sessions from your team.
Friday 13th June 2014, Friday 5th September 2014 , Friday 5th December 2014
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Every team across the Trust is
required to send along one
member who can capture the
key messages and feed this
back. You should agree in
your team who this is going
to be and just so we know
how many people to expect please send their name
through to Andrew.Lovatt@
ssotp.nhs.uk
12
NHS
Shared Business Services
PAYROLL FREQUENTLY ASKED QUESTIONS WEBINAR:
Webinar
Following the recent migration in November to NHS
Shared Business Services and the new processes of
EPAY and Manager Self Service being introduced, NHS
SBS are providing 6 training webinars for you to take
part in for support and advice.
NHS SBS have reviewed the most frequent types
of queries and in the webinar will provide some
resolutions to these and will advise Partnership Trust
staff of the correct processes to get your queries
resolved quickly.
If you would like to attend a webinar please email:
[email protected]
• When registered you will be sent a webinar invite and
details of how to log in
• You can take part in the webinar from any computer
with speakers and microphone functions
• You will also need a phone to dial in
The webinars will be
held on:
Monday 24th February 2014
10: 00 am – 11:30 am
11:45 am – 1:15pm
Tuesday 25th February 2014
10:30 am -12:00 pm
2:00 pm – 3:30 pm
Friday 7th March 2014
10:30 am -12:00 pm
2:00 pm - 3:30 pm
Francis One Year On
Follow this link to the gov.uk website read Jeremy Hunt’s personal message to
NHS staff, one year on from the Francis report into failings at Mid Staffordshire NHS
Foundation Trust.
https://www.gov.uk/government/speeches/jeremy-hunt-message-to-nhsstaff-one-year-on-from-francis-report
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13
High Profile Visitor From Chief Inspector of Social Care
Andrew Errington – Professional head of Social Work bring you news of important visit to the Partnership
Trust.
Andrea Sutcliffe Chief Inspector of Adult Social Care for the Care Quality Commission (CQC) will
be visiting Staffordshire, following an invitation from Chief Executive Stuart Poynor and will be with the
Partnership Trust on the afternoon of Friday 21st February 2014 from approximately 1.30pm.
We are in the process of confirming more precise timings for the afternoon (Andrea will be spending time with
Staffordshire County Council in the morning) however this will be an ideal opportunity to show case our work
either directly or indirectly (nursing and quality/operations) in support of Adult Social Care regulated services.
I am hoping that we can do something similar to the display of our services that we laid on for the visit of Ruth
May, NHS England Regional Director of Nursing for Midlands and East in July 2013.
Therefore I am looking for people who would be prepared to be in attendance with a display board to highlight
your work or practice using both the Chesterton and Brampton rooms at Morston House for a marketplace
exhibition.
If you can please let Lisa Mathews, PA to Siobhan Heafield, know on tel: 0845 602 6772 ext 1754 or email
[email protected] know if you are able to support and we will be in touch will when we have
some firmer timings for the afternoon
For your information please see below for more information regarding Andrea and her role.
Chief Inspector of Adult Social Care
The Chief Inspector of Adult Social Care leads CQC’s inspection and regulation of adult social care, one of three
chief inspectors (Adult Social Care, Hospital and General practice). Andrea is responsible for developing the
new approach to the way CQC regulates social care. She will oversee the development of a new rating system
for social care providers, championing the interests of people using services and making critical judgments
about the quality of care provided.
Follow Andrea on twitter @Crouchendtiger7
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14
Thank You
Laura Porter, Homeless Liaison
Nurse, has received this
wonderful email from the sister
of a customer utilising the pilot
scheme for Homeless Admission
and Discharge
“My brother, has been in hospital
since the 7th Dec 2013 and
during that time I experienced
difficulty in receiving answers to
my questions and concerns. We
feel he is unfortunately a casualty
of the recession and unbeknown
to the family, was deteriorating
both in his social and financial
status and more worryingly his
medical condition, resulting in
the circumstances he now finds
himself in.
“Although he has nine brothers
and sisters none of us have
experienced a situation such
as this before, therefore our
knowledge of what to expect
or what steps to take next were
extremely limited.
“While all the medical staff at the
hospital were and still are brilliant
at seeing to his medical situation,
I found it hard to get assistance
in the social area, to be able
to support my brother and get
things ready for his discharge.
“Once I received your number, I
was able to ask you the questions
I needed and if you were unable
to answer them yourself, you
took the time to find out for me.
Whenever I have rung, you have
been there for support and have
always made the effort to ring
me back.
“The Homeless Liaison Service
has been my saviour and I
would recommend this service
continues to be available, as
the help and support you offer
in circumstances such as ours, is
invaluable. Thank you, on behalf
of all the members of the family.”
We Put Quality First
Staff Nurse Emma Davis at
Cannock Minor Injuries Unit
recently received a card and a box
of chocolates from Staffordshire
Police to thank her for “going
over and beyond her role”.
Emma had involved Staffs Police
in respect of a safeguarding issue
relating to a patient attendance.
Emma also received praise from
the Paediatric Link Nurse and
her Team Leader in the way she
had professionally handled this
difficult situation
The Living Independently
Staffordshire team in Stafford
took a telephone call from the
son of a service user calling
to thank LIS Support Worker
Maureen Simms for all her help
with his father
“He was in a lot of pain after
having a fall and if it wasn’t
for Maureen’s observations of
my father and her professional
attitude, the paramedics
wouldn’t have come back for a
second visit and taken him into
hospital where he required a hip
replacement. Thank you.”
Sycamore Ward at Bradwell
Hospital has received a lovely
thank you letter from the
daughter of a recent patient.
“The care you ward staff gave
to mum during her stay was
excellent and much appreciated.
They were always very polite and
obliging and the ward was always
very clean and well presented.
Please pass on best wishes to
everyone from all the family.”
formula fed babies. Thank you.”
Staff Nurse Dawn Anderson who
works at the Ambulatory Clinic
at Tunstall Primary Care Centre
has received a lovely letter from a
recent patient.
“I have been attending wound
clinic, not a brave person
where injury is concerned!
What can I say about Dawn,
she is wonderful, she gave me
confidence and made me feel
comfortable. I could not look at
the wound.
“She always asked me about my
well being, not just my injury, she
asked plenty of questions about
my pain and if I had any concerns.
Very professional and truly caring.
Without Dawn I would not have
got through this, nothing was
too much trouble. Thank you so
much.
Living Independently
Staffordshire Janet Booton, who
is the Lichfield and Tamworth
team has had great feedback
from a service user.
“Janet gave me a ‘silver star’
for being positive and getting
better quickly, that really made
me laugh. I just wanted to say
how pleased I have been with the
careers who have looked after
me very well after my operation.
I couldn’t have managed without
them and now I am feeling much
better. Thank you all very much
Congratulations
The Infant Feeding Team at
Cobridge Health Centre have had
a lovely card with a thank you
from a mother of young babies.
Well done to Health Visitor and
Clinical Practice Educator Karen
Jolly who has passed her Masters
in Education from Meir PCC
Health Visiting Team.
“I just wanted to say a huge
thank you to you all for the
support you have provided me
and the girls over the last 6
months. You really are priceless.
Without you guys, I would have
Congratulations to District
Nursing Clinical Practice Educators
Janet Powell and Paula Wood
who have both passed their
Masters qualification in higher
education.
We Focus on People
We Take Responsibility
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