SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
COMMONLY KNOWN SHORT CODE (CKSC)
NO
SHORT CODE
SERVICE DESCRIPTION
SERVICE PROVIDER
1.
112
GSM Emergency
2.
181
VMS (Voice Mail) (Internal Usage –
Test Bed)
Digi Telecommunications
Sdn Bhd
1.
100
Single Number Access
2.
101
Domestic International Assistance
Service
3.
103
Directory Enquiry
4.
991
Civil Defense Service
5.
992
Police Department
6.
996
Talian Hospital
7.
994
Fire Department
8.
996
Agensi Penguatkuasaan Maritim
Malaysia – Perkhidmatan Kecemasan
9.
999
General Emergency Service
Short Code Number - Updated: April 2017
Telekom Malaysia Berhad
1 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
COMMON INTERCARRIER SHORT CODE (CISC)
NO
SHORT CODE
SERVICE DESCRIPTION
1.
108
International Operator Assistance
2.
1558
Voice Over Internet Protocol
1.
13500
IDD for Prepaid
2.
1556
Prepaid Card
3.
1557
Calling Card
1.
1051
Time Announcement
2.
1058
Primecare MSC PTT
3.
1060
National Datacom Service Centre
4.
1061
Data & Telex Fault Reporting Centre
5.
1065
Disaster Alert System
6.
1092
Telecard
7.
1099
Ring Ring Card
8.
13713
MyAlert – Kemaman Smart
Community
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Celcom Axiata Berhad
Digi Telecommunications
Sdn Bhd
Telekom Malaysia Berhad
2 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
COMMON INTERCARRIER SHORT CODE (CISC)
NO
SHORT CODE
SERVICE DESCRIPTION
9.
13777
Jabatan Air Sabah
10.
1515
TMNet – PSTN
11.
1525
TMNet – ISDN
12.
15300
Customer Service Careline for
Pengurusan Air Selangor Sdn Bhd
13.
15454
Electricity Customer Management
Centre (TNB)
14.
15500
Hotline for AACC: Persatuan Insurans
Am Malaysia (PIAM)
15.
1553
Voice Mail Deposit for 7 Digit
16.
15544
National Disaster Centre
17.
15777
Pusat Perkhidmatan Pelanggan Air
Kelantan Sdn Bhd
18.
15888
MAMPU – SMS Short Code
19.
15999
Talian Nur
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
3 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
1.
13131
Voice Mail: Direct Deposit Message
Access Code
2.
13331
Voice Mail: Retrieve Access Code
3.
13333
IVR: Recharge by Scratch Card
4.
13334
IVR: Recharge for 3rd Party
5.
13335
IVR: Query Prepaid Balance
6.
13336
IVR: Prepaid Balance Transfer
7.
13338
Voice Mail: Caller ID Display on
Message Notification
8.
13391
Voice Mail: Divert Access Code for
Busy/No Answer Calls
9.
13398
IVR: Query Sub-Account
10.
13399
IVR: Query Postpaid Credit
1.
1111
Customer Service Hotline
2.
1118
Batch Activation for Prepaid Touch
Advance
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Altel Communications Sdn
Bhd
Celcom Axiata Berhad
4 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
3.
13100
Budget IDD Call
4.
13120
Voicemail Retrieval
5.
13125
Careline
6.
1313
Mailbox Retrieval
7.
13143
Careline
8.
13144
Prepaid IVR Helpline – Self Service
9.
13145
Voicemail Retrieval
10.
13162
Indonesian Customers Careline
11.
13200
Independent Short Code for
Merchantrade and Smart Pinoy
Budget IDD
12.
1323
Mailbox Retrieval from Other
Handphone
13.
1330
Batch Activation for Prepaid INTM
14.
1331
Corporate Helpdesk
15.
1332
Third Party Recharge for Prepaid
INTM
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Celcom Axiata Berhad
5 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
16.
13322
IVR Pra-Bayar XOX
17.
1333
Online Menu for PRE
18.
13331
Customer Care for Special Premier
Dealers
19.
13333
Helpline for Vehicle Tracking
20.
13338
Helpline Service for SME / SMI
21.
13362
Careline – Bahasa Benggali
22.
1338
WAP Services
23.
13380
Careline – Bahasa Tamil
24.
13388
Voice Portal
25.
13391
Careline – Bahasa Malaysia
26.
1881
CIC: Customer Premier Service
27.
1900
General Careline Number
28.
1909
Prepaid Helpline
29.
1911
Call Celcom Only and Call Me Only
Services
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Celcom Axiata Berhad
6 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
30.
1919
Dealers Helpline
31.
1930
Prepaid IVR Helpline – Self Service
32.
1990
Prepaid CPM – Credit Balance
Retrieving
33.
1999
Voicemail Retrieve 3G Video mail
1.
1335
Ring Back Tone (RBT) Service
1.
110
SMS Centre
2.
121
Voice Mail
3.
13100
IDD for Prepaid Smart Plan (Budget
IDD Call Service)
4.
13122
IVR Broadcast
5.
13131
Digi Customer Services
6.
13333
IVR Ring Back Tone
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Celcom Axiata Berhad
Ceres Telecom Sdn Bhd
Digi Telecommunications
Sdn Bhd
7 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
1.
1112
WAP
2.
1201
Large Accounts Fault
3.
1202
General Faults
4.
1205
MOC Consumer
5.
121
Voice Mail
6.
122
Access Credit Check (Hotlink)
7.
123
General Customer Service Line
8.
13100
1-Deal Budget Call
9.
1312
Customer Service Line (Prepaid
Subscribers)
10.
1313
Priority Services Unit
11.
13200
Value IDD
12.
13232
Voice Portal
13.
1333
MOC Corporate
14.
13331
Indonesian Self Help Centre
15.
1919
Business Contact Centre
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Maxis Broadband Sdn Bhd
8 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
SERVICE PROVIDER
16.
1921
UMS
Maxis Broadband Sdn Bhd
1.
123
Announcement Test
2.
124
Announcement Test
3.
125
Announcement Test
4.
126
Announcement Test
5.
13098
Credit Limit / Usage Alert
6.
13099
Credit Limit / Usage Alert
7.
13100
IP Prepaid (3rd Party Reload) – Test
Number: Nortel
8.
13102
IP Prepaid (PSTN call back) – Test
Number: Sonus
9.
13104
NGN IP Postpaid – Connection to
Huawei
10.
13105
NGN IP Postpaid – Connection to
Siemens
11.
13107
NGN Home Prepaid – Test Number:
Huawei
Short Code Number - Updated: April 2017
Telekom Malaysia Berhad
9 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
12.
13108
Careline (Call from SNA Server)
13.
13109
NGN Home Prepaid - Test number
:Siemens
14.
1311
Line Testing
15.
1312
Line Test System 2
16.
1313
Cable Verification
17.
1314
Project Stars-Re-1
18.
1315
EZNET
19.
1316
Project Stars-Re-3 (ISDN)
20.
13179
Hotline ITSSO
21.
13180
MNP Routing - Test
22.
13181
Voice / Video conferencing POC
23.
13182
New Voicemail Deposit
24.
13183
Automatic Network Identification
25.
13185
Test number for CallPOINT project
26.
13186
Test number for speech recognition
CallPOINT project
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
10 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
27.
13188
Fixed SMS
28.
1319
Immediate Telephone Service Project
29.
13190
Translated No. for Data fault
Management Service
30.
13193
Home Postpaid to Access Directory
Assistance Service
31.
13200
Post paid Budget IDD
32.
13206
Ujian IOT NGN Nortel
33.
13207
Test Number IOT NGN - Sonus
34.
13208
Test Number IOT NGN - Sonus Mobile
35.
13209
NGN IOT Sonus - Siemens
36.
13210
Test number - Mass Calling Service
37.
13211
Test number - Mass Calling Service
38.
13212
Test number - Mass Calling Service
39.
13213
Test number - Mass Calling Service
40.
13214
Test number - Mass Calling Service
41.
13215
Test number - Mass Calling Service
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
11 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
42.
13216
Test number - Mass Calling Service
43.
13217
Test number - Mass Calling Service
44.
13218
Test number - Mass Calling Service
45.
13219
Test number - Mass Calling Service
46.
13234
TM Tollgate System
47.
13235
CDMA Voicemail System
48.
13237
VSAT C-Band Starnet
49.
13238
VSAT C-Band Directway
50.
13239
VSAT Ku-Band Directway
51.
13301
Internal routing - Mass Calling
AutoDial to PAX System
52.
13303
Internal routing - Mass Calling
AutoDial to PAX System
53.
13304
Internal routing - Mass Calling
AutoDial to PAX System
54.
13308
TM Event Services ( Event billing
System) - for routing
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
12 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
55.
13310
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
56.
13311
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
57.
13312
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
58.
13322
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
59.
13323
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
60.
13324
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
61.
13325
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
62.
13326
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
63.
13327
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
13 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
64.
13328
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
65.
13329
Internal routing - Mass Calling (AutoDial
to MCS Central Management)
66.
13330
Test number - Mass Calling Service
67.
13334
Test number - Mass Calling Service
68.
13337
Test number - Mass Calling Service
69.
13338
Test number - Mass Calling Service
70.
13363
Internal Routing Number dari MCS ke
PAX (Public Audiotext)
71.
13370
Single Number Access (Interworking
Test)
72.
13375
DIAS Trial Short Code
73.
13377
Maintenance Number for SNA Huawei
74.
135
CNO Support
75.
136
CNO Support
76.
137
CNO Support
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
14 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
77.
1390
CNO Support
78.
13903
CNO Support
79.
1394
CNO Support
80.
1395
CNO Support
81.
1396
CNO Support
82.
1397
CNO Support
83.
1399
Credit Management Helpdesk
84.
1711
VPN (On-Net to On-Net)
85.
1712
VPN (On-Net to Off-Net)
86.
1730
Translated No RRC – Internal Code
87.
1733
Service Provider Reach Call Centre
88.
1741
Internal Test for Non Operating BTable
89.
1742
Internal Test for Non Operating
Routing Case (Axe)
90.
1743
Internal Test for Non Operating ATable (Axe)
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
15 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
91.
17441
Hotline Service from BSN to Police
(Temporary)
92.
1745
Internal Routing for TMNet
Maintenance
93.
1746
Voice Mail for 8 Digit
94.
1747
Test Number for EZNet
95.
1751
Internal Routing for MCP Equipment
96.
17550
EA Call Screening Function
97.
1756
Credit Management Unit Helpdesk
98.
1762
Voice Mail Alert
99.
1765
Internal Routing for LMG / DMF
Centre (CNO KTG)
100.
1766
Internal Routing for LMG / DMF
Centre (CNO KTG)
101.
1767
Internal Routing for LMG / DMF
Centre (CNO KTG)
102.
1784
Internal Routing Home Prepaid
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
16 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
103.
1786
Internal Routing Home Prepaid
104.
1788
Internal Routing IP Prepaid
105.
1789
Internal Routing for CA AS (0154)
106.
1791
VSAT KU-Band & VSAT Directway
107.
1792
VSAT KU-Band & VSAT Directway
108.
1793
VSAT KU-Band & VSAT Directway
109.
1797
TMGO (Voice Mail)
110.
1937
Test Number for KL Tandem U4 EXCH
KLT4
111.
1938
Test Number for KL Tandem U4 EXCH
KLT4
112.
1942
Automatic Answering Trunk Test
113.
1943
Trunk Terminal Test Line (TTTL)
114.
1944
Trunk Monitoring Test Line (TMTL)
115.
1997
CNO Support
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekom Malaysia Berhad
17 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
1.
13168
SMS Centre
2.
13169
Voice Mail
3.
13199
Registration
4.
13299
Content Activation
5.
13393
Activation
1.
191
MNP – Special route
2.
192
NGN – Special route
3.
194
Special Project with Partner
1.
13111
Customer’s Account Information
2.
13121
Voice Content for Outbounf
International Roamer
3.
13131
Application Activation
4.
13300
Tune Talk Mobile Service
Short Code Number - Updated: April 2017
SERVICE PROVIDER
Telekomunikasi Indonesia
International (M) Sdn Bhd
TTdotCom Sdn Bhd
Tune Talk Sdn Bhd
18 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
1.
1310
Music Downloads
2.
1311
Voicemail
3.
1312
Budget IDD
4.
1315
Voicemail Retrieval
5.
1318
Customer Care
6.
1319
Malay
7.
1322
Videomail
8.
1328
Balance Check / Top up FREE
9.
1329
Sports Portal
10.
1336
Games Downloads
11.
1338
Ring Back Tone
12.
1339
Home Surveillance
1.
13388
Careline
Short Code Number - Updated: April 2017
SERVICE PROVIDER
U Mobile Sdn Bhd
Webe Digital Sdn Bhd
19 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
INDEPENDENT SHORT CODE (ISC)
NO
SHORT CODE
SERVICE DESCRIPTION
SERVICE PROVIDER
1.
13300
Allows Subscribers to Make IDD Calls
at Lower Rates by Simply Keying In
the IDD Prefix Before the Number
YTL Communications Sdn
Bhd
Short Code Number - Updated: April 2017
20 of 21
SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
CARRIER SELECTION CODE (CSC)
NO
SHORT CODE
SERVICE DESCRIPTION
SERVICE PROVIDER
1.
1889
Celcom Prepaid Teleservice
Celcom Axiata Berhad
1.
1882
Smart Code (EA Access)
Maxis Broadband Sdn Bhd
1.
1881
Equal Access Call Screening
Telekom Malaysia Berhad
Short Code Number - Updated: April 2017
21 of 21