Administrative Associate
Position Profile | January 2017
Expressions of interest should be directed to:
Sally Heckman
Vice President of Human Resources
[email protected]
740-345-3494
Position Purpose
2
Reporting Relationships
2
Key Responsibilities
2
Key Qualifications, Competencies, and Attributes
3
About First Federal Savings
4
Biographies
5
FirstFedOhio.com
Administrative Assistant
January 2017
Position Purpose
The Administrative Assistant of First Federal Savings manages the flow of information to facilitate the dayto-day operations of the Association. This position works closely with the Vice President to provide
support to the Board Chair, President & CEO, and all members of Management Committee.
Reporting Relationships
The Administrative Assistant reports to Tina Franks, Vice President. This position does not have direct
reports.
Key Responsibilities
Executive Officer Administrative Support
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Anticipate and manage day-to-day needs of Executive Officers
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Manage contacts, calendars and telephone calls for Executive Officers
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Assist with projects for Executive Officers and members of Management Committee, including
maintaining and setting up annual files for CRA and Compliance committees, completing nonconfidential human resources projects, assisting with event preparation with the Vice President
of Marketing, and backing up rent collection for the Gahanna office
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Scribe for Committee Meetings, such as Compliance, Business Continuity, Information Security,
Fair Lending/Community Reinvestment Act, and others as needed
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Manage parking facility at 3rd & Main Street, Newark, Ohio
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Prepare informational packets for meetings, including Management Committee
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Book all outside training sessions and conferences for Executive Officers and Management
Committee
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Provide back-up assistance to telephone operations
Community Relations
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Serve as one of the “faces” of the Company to customers, prospective customers, associates,
and the community
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Stay apprised of notable events and accomplishments in the community, and coordinate
handwritten notes with the Executive Officers to those individuals and entities
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Participate in various events and philanthropic activities as a representative of First Federal in
order to create goodwill for the Company
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Collaborate with branch associates to maintain the highest level of service for customers
Facilities Management & Maintenance
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Take responsibility for the cleanliness, daily maintenance, and general appearance of the
Downtown office
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Serve as the point person and supervisor, working with outside vendors, for larger maintenance
projects, including landscaping, paving, window and carpet cleaning, elevator inspections, the
American flag position when directed at half-staff, grass and snow removal, etc…
•
Serve as the liaison for the Downtown office’s cleaning company
FirstFedOhio.com
Administrative Assistant
January 2017
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Maintain the Company Calendar, and coordinate with the administrative team in booking and
preparing all conference and board rooms for meetings, ensuring any amenities are ready and
appropriately stocked
Operational Administration
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Ensure work is aligned with First Federal policies and procedures, maintain regulatory
compliance, and are in service of the vision
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Work with associates in a professional, inspiring manner that creates an environment that is
honest, energetic, and motivating
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Prepare anniversary cards and coordinate gifts for employees each year
Locations & Hours
The Main Office of First Federal Savings is located at 2 North Second Street in Newark. First Federal also
has full service offices in North Newark, Heath, Pataskala, and Granville. The Company also operates a
loan production office in Gahanna, OH. Hours are generally 8:30 AM to 5:00 PM Monday through Friday.
Key Qualifications, Competencies, and Attributes
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3-5 years of administrative work required
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A proven work ethic characterized by professionalism, maturity, motivation, and resourcefulness
with a strong detail-orientation and an ability to multi-task
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An operational style characterized by honesty, collaboration, and kindness
•
A communication style defined by diplomacy, enthusiasm, and eagerness to engage with
associates, customers, and prospective customers
•
Strong analytical and creative problem solving skills
First Federal Savings is an equal opportunity employer. Employment decisions are based on merit, qualifications,
and abilities. First Federal does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender
identity, age, marital status, national origin, physical or mental ability, status as a disabled veteran or any other
classification protected by law.
FirstFedOhio.com
Administrative Assistant
January 2017
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About First Federal Savings
Vision
First Federal is a community-oriented financial institution that proactively builds relationships by providing
unmatched customer service in delivering mortgage loans and retail deposit services to all demographics,
while ensuring the strength of the institution.
History
First Federal Savings and Loan Association of Newark was chartered in 1934. As a Federal savings
association, the institution’s original purpose was to provide customers with a safe place to keep their
savings and a source of mortgage money. In the many years since its foundation, First Federal Savings has
not strayed from its chartered purpose.
To this day, First Federal still emphasizes those traditional primary services: Federally insured deposits in a
variety of rates and terms, and mortgage loans of all kinds. This kind of specialization allows First Federal
to be the most efficient provider of these services in the area.
Providing the highest level of customer service available anywhere is another focus area for First Federal.
The Company prides itself on providing customized solutions based on individual needs. Customers
deserve--and receive--friendly, professional service delivered on a daily basis by First Federal’s associates.
Additionally, First Federal is a unique financial institution in Central Ohio in that it is a mutually-owned
company. Rather than being owned by stockholders, First Federal is owned by its depositing and
borrowing customers. As a mutual company, First Federal is in the truest sense “locally owned.” The
daily decisions affecting local savers and borrowers are made in the main office in Newark, Ohio.
First Federal’s clear priorities have always been, and continue to be, specialization in savings and mortgage
loans, attention to friendly, personal service, and local ownership and management.
First Federal Savings and Loan Association of Newark is a federally chartered mutually-owned savings
association whose primary federal regulator is The Office of the Comptroller of the Currency.
Other Resources
FirstFedOhio.com/careers
Facebook.com/firstfedohio
FirstFedOhio.com
Administrative Assistant
January 2017
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Biographies
Direct Supervisor
Tina Franks | Vice President
Tina Franks serves as Vice President & BSA Officer of First Federal. She has been associated with The
Association since 1990, when she was hired to provide administrative assistance to Mrs. Wallace. Mrs.
Franks has previously served as Human Resource Director, AVP of Teller Operations, Assistant BSA
Officer and Secretary to the Board.
Mrs. Franks is currently responsible for the overall compliance and management of First Federal’s Bank
Secrecy Program. She also has shared responsibilities in the areas of deposit compliance, information
security, business continuity, vendor management, policy management, deposit procedure development
and implementation, risk management and administrative management. Mrs. Franks serves on the
following Committees: Business Continuity, Compliance, Information Security and Risk Management.
Mrs. Franks is married to Tim Franks, who teaches 4th grade in Johnstown. They have one son, Jamison,
who is currently in college.
Executive Officers
Sarah Wallace | Board Chair
Sarah Wallace, a DePauw University (’76) graduate with a Bachelor of Arts degree, holds a M.B.A. from
the Kelley School of Business at Indiana University, and is the Chairman of the Board of First Federal
Savings and Loan Association in Newark, Ohio. She has been associated with First Federal since 1980 and
served as the President and CEO from 1983 through 1999 when she was elected Chair of the Board.
She served a two year term on the Federal Reserve Board Thrift Institutions Advisory Council in 1984-85
reporting to Federal Reserve Board Chairman Paul Volcker. She is the Board Chair and a Trustee of the
Thomas J. Evans Foundation. Mrs. Wallace has served on the Central Ohio Technical College Board of
Trustees since 2002 and served as the Board Chair from 2004 to 2010. She serves as the President of
the Board of A Call to College, the college access program that provides grants and college advising
services to students in the Newark City Schools. Mrs. Wallace also serves on the boards of the Newark
Campus Development Fund and the First Federal Foundation. Mrs. Wallace is a member of the Newark
Rotary Club.
Mrs. Wallace is on the Board of Trustees at DePauw University in Greencastle, Indiana and served as the
first female Board Chair in the University’s history from 2010-2014. She received the Old Gold Goblet
from DePauw in 2015 “For Eminence in Life’s Work and Service to Alma Mater.” She has served as the
Chair of the Presidential Search Committee, Business and Financial Affairs Committee and the
Investments Committee. She also currently serves as the Co-Chair of The Campaign for DePauw, a $300
million comprehensive campaign for DePauw.
Mrs. Wallace is married to John H. Wallace, who practices dentistry in Newark. They have three grown
children and three grandchildren.
FirstFedOhio.com
Administrative Assistant
January 2017
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Paul Thompson | President & CEO
As President and CEO of First Federal Savings, Paul Thompson is responsible for the overall management
of the company and the establishment of strategic objectives and policies, since his election in 1999. With
30 years of banking experience, he works closely with all levels of the Association, providing leadership
and direction to all departments. He holds a Bachelor of Science in Business Finance from Miami
University, located in Oxford, Ohio.
Prior to joining First Federal, Mr. Thompson held the position of Vice President/Regional Manager for
Fifth Third Bank in Columbus, where he oversaw the integration of more than 60 banking centers
throughout Central Ohio in the merger of State Savings Bank with the Fifth Third banking system. Prior
to the merger, Mr. Thompson worked for State Savings Bank for 15 years.
Mr. Thompson currently serves on the Board of Directors at the Ohio Bankers League (OBL) and is a
member of the OBL's Government Relations Council. He is a member of the Mutual Institutions
Committee and the Mortgage Markets & Lending Technology Committee of the American Bankers
Association, and is a member of the Finance & Investment Committee of the Licking County Foundation.
Mr. Thompson is also the Secretary of the Board of A Call to College, a college access program serving
Newark High School students. He is also on the board of the First Federal Foundation and a member of
the Newark Rotary Club. Mr. Thompson recently completed a two-year term on the Office of the
Comptroller of the Currency's Mutual Savings Institution Advisory Committee.
In previous years, Mr. Thompson has served as Chairman of the Licking County Chamber of Commerce
and President of the Board of The Midland Theater. Mr. Thompson has two children and lives in Newark,
Ohio.
Management Committee
Michael O’Brien | Chief Financial Officer
Cindy Mitchell | Senior Vice President, Operations
John Compton | Senior Vice President, Branch Administration
Brian Murray | Senior Vice President
Jennie Hall | Vice President, Loan Closings
Sally Heckman | Vice President, Human Resources
Chase Ghiloni | Vice President, Marketing
FirstFedOhio.com
Administrative Assistant
January 2017