Windsor­Essex, Chatham­ Kent Newcomer Serving Agency & Services Directory Programs, services & supports funded by: IRCC funded programs are free of charge for eligible clients: Convention Refugees & Permanent Residents including Government Assisted Refugees and Privately Sponsored Refugees (Syrian or otherwise) Page Settlement Agency Information & Orientation 2 Adult Language and Learning (Chatham) ✔ ✔ ✔ ✔ 3 Centre Communautaire Francophone ✔ ✔ 4 College Boreal ✔ ✔ ✔ 5 Multicultural Council of Windsor & Essex County ✔ ✔ ✔ ✔ 9 New Canadians’ Centre of Excellence Inc. ✔ ✔ ✔ 12 South Essex Community Council (Leamington) ✔ ✔ 14 Unemployed Help Centre ✔ 16 Windsor Women Working with Immigrant Women 18 Employment Services Women Specific programming ✔ ✔ ✔ ✔ ✔ Specific for Youth ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Women Enterprise Skills Training of Windsor Inc. ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 20 YMCA of Western Ontario Windsor‐Essex Branch ✔ ✔ ✔ ✔ ✔ ✔ ✔ 22 Matthew House ✔ 23 Diocese of London ✔ 1 Language Assessment & Resource Centre Updated January 2016 Language Training & Skills Development Needs Assessments & Referrals Youth Services Community Connections Non­IRCC funded programs, services or supports *Varied funding sources & eligibility criteria* Language Skills Assessment and Language Training Program Referral Appointment Required Language Assessment & Resource Centre 1410 Ouellette Avenue, Windsor, ON N8X 5B2
www.larcwindsor.org Tel:(519) 253‐2724 Fax :( 519) 977‐0575 PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) & the Ministry of Citizenship, Immigration and International Trade (​
MCIIT​
) Program Description Coordinated Language Assessment and Referral System Centre (CLARS) This service provides clients with a language skills assessment using a variety of assessment tools based on the Canadian Language Benchmarks and involve assessing speaking, listening, reading and writing. Once the assessment is complete, our certified assessors explain the results and provide clients with language training options within our region. This service is offered free of charge to eligible new English language learners in the Windsor, Essex County and Chatham‐Kent region. CONTACT INFORMATION: Staff Languages Position Phone Email Address Atkinson, Connie English Language Assessor 519‐253‐7424 [email protected] Marwood‐Pattman Sandra English Language Assessor 519‐253‐7424 [email protected] MacDonald, Sally English Language Assessor 519‐253‐7424 [email protected] Kathy Giesbrecht‐ Djokovic English Administrative Assistant 519‐253‐7424 Kathy.Giesbrecht‐[email protected] 1 Adult Language and Learning Waymur Building 48 Fifth St. Suite 310 Chatham, ON, N7M 4V8 www.adultlanguageandlearning.ca Tel :( 519)354‐7424 Fax :( 519)354‐5758 PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation ✔ Language Training Needs Assessments & Skills & Referrals Development ✔ Youth Services ✔ Community Connections ✔ ✔ Employment Services Women Specific programming ✔ Additional programs not funded by IRCC Program Description Literacy Basic and Essential Skills Training Provides essential skills upgrading for individuals working towards five goal paths: Employment, Post Secondary School Credit, Apprenticeship or independence. WHOW Funded by the Trillium Foundation, this programs is for women only. It comprises four‐ six weeks workshops: Financial Literacy, Communication Skills, Computer Literacy and Women’s Health. CONTACT INFORMATION​
: Staff Languages Position Phone Email Address Hoste, Magdiel Spanish Orientation Coordinator 519‐354‐7424 [email protected] Sanchez, Rodolfo Spanish Settlement Worker 519‐354‐7424 [email protected] Wang, Jing Mandarin Settlement Worker 519‐354‐7424 [email protected] Thompson, Nancy Low German Settlement Worker 519‐354‐7424 [email protected] Tanios, Mona Arabic, French Settlement Worker 519‐354‐7424 [email protected] 2 Centre Communautaire Francophone Windsor ‐ Essex ‐ Kent 7515 Forest Glade Drive, Windsor, ON, N8T 3P5 Tel:(519)948‐5545 Fax: (519)948‐7704 Centre d'orientation des adolescents 395 Tecumseh Road West, Windsor, ON, N8X 4T7 Tel :( 519)946‐3797 Fax: (519)948‐7704 www.placeconcorde.org PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation Language Training Needs Assessments & Skills & Referrals Development ✔ Youth Services Community Connections ✔ Employment Services ✔ Women Specific programming Specific for Youth Additional programs not funded by IRCC Program Description Summer & March Break Day Camps Commercial Banquet Halls Monthly seniors dances Weekly, and daily themes are integrated into and educational and fun experience all in French. Children aged 4‐12 are welcomed, all staff are highly trained and High Five certified. $25 per child, per day. $110 per child per day, discounts available for larger families 8:00 A.M.‐5:30 P.M. (during march break and summer) Commercial services are available anytime. Please call for bookings and general information. Visit our websites for menu options and prices. ​
www.placeconcorde.org Regular business hours : 9 A.M.– 5 P.M. 519‐948‐5545 Live D.J., fun music, dancing and a meal are all offered! Enjoy the afternoon and early evening with others all while having a fun time! $ 10 per person includes dinner Second Friday of the month (Not during summer months) CONTACT INFORMATION​
: Contact Name Language Position Phone Email Address Mbala, Gratiace English, Français, Lingala, Swahili Tuteur, Centre ’orientation des adolescents 519‐946‐3797 [email protected] Nkurunzra, Christian English, Français, Lingala, Swahili 519‐948‐5545 [email protected] Marie‐Eve Pichette English, Français Salem,Mireille English, Français, Arabe Loiseau, Alexandrine Créole, English, Français Farhat, Farah Arabe, English, Français, Wolof (Dialecte Senegalais) TÉÉ Coordinnatrice, Centre d’orientation des adolescents 519‐946‐3797 TÉÉ TÉÉ Chef d'équipe des TÉÉ [email protected] 519‐948‐5545 [email protected] 519‐948‐5545 [email protected] 519‐948‐5545 [email protected] 3 College Boreal 633 Ouellette Avenue, Suite 304 Windsor, ON, N9A 4J4 Tel :( 519)253‐1525 Fax: (519)253‐2397 www.collegeboreal.ca PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation Language Training Needs Assessments & Skills & Referrals Development ✔ ✔ Youth Services ✔ Community Connections Employment Services Equivalent Service Women Specific programming ✔ Additional programs not funded by IRCC Program Description Employment services Job search assistance as well as assistance with resume writing and interview techniques French‐Language Post Secondary Programming Business Administration Personal Support Worker Early Childhood Education Continuing Education French as a Second Language ACE ‐ Acces career Education CONTACT INFORMATION​
: Staff Language Nil Parent French Dodjro,Kossi French, Ewe, Mina Mendez,Keren French , Spanish, Italian Khayat,Samar French, Arabic ElTouny, Amira Arabic, French Elza, Mouradian Arabic, French, Assyrian Lehani.Jacques Yuan, Min Lilies Swahili, Lingala, Kirundi, Kiryanda, French Chinese, Mandarin, Taishanese Position Phone Email Address 519‐253‐1525 [email protected] 519‐253‐1525 [email protected] 519‐253‐1525 [email protected] 519‐253‐1525 [email protected] 519‐253‐1525 [email protected] Language Aide 519‐253‐1525 Language Aide 519‐253‐1525 Language Aide 519‐253‐1525 Coordinator Settlement Services Settlement Worker Settlement Worker Settlement Worker Settlement Worker Farzat, Omar Arabic Language Aide 519‐253‐1525 Punya Prabha Dawadi Nepalese Language Aide 519‐253‐1525 4 Multicultural Council of Windsor and Essex Downtown Location
245 Janette Avenue, Windsor, ON, N9A 4Z2 Tel: (519) 255‐1127 Fax: (519) 255‐1435 http://www.themcc.com PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation Language Training Needs Assessments & Skills & Referrals Development ✔ ✔ Youth Services Community Connections Employment Services Women Specific programming Additional programs not funded by IRCC: Program Language Services Nurse Practitioner Program Newcomer Settlement Program (NSP) Training And Consulting Description Translation Services​
(fee for service) Translation of official papers, brochures, pamphlets, flyers and other materials and documents. Affidavits are provided with every document. Interpretation Services​
(fee for service) Provincially accredited interpreters are available for various assignments such as legal/court proceedings, marriage documents, documents for Immigration purpose and refugee matters, medical/business appointments, driver´s test, educational transcripts and diplomas, brochures, newsletters, manuals. Government funding allow us to provide free service for victims of domestic and sexual violence, deaf victims and victims of human trafficking. Our after hours emergency line: +1 (866) 518‐9289 The​
Nurse Practitioner program​
is available for any client of the Multicultural Council who does not have a family doctor. The Nurse Practitioner can diagnose and treat many common illnesses and provide a variety of health care services. The Nurse Practitioner will work with doctors and health care professionals to meet the health care needs of the client. Services are free and available to all ages and both gender. Clients do not require an Ontario health card to be seen. Appointments can be made by calling (519) 255‐1127 ext. 159. The ​
Newcomer Settlement Program​
has flexible eligibility criteria and are open to Refugee Claimants, Convention Refugees, Permanent Residents, Canadian Citizens born outside Canada, Foreign Domestic Workers admitted under the Caregiver Program, and Minister’s Permit Holders who have intent to become Permanent Residents, of any age. The services provided are: filling out different forms and applications to access government programs and services, referring to language programs, employment services, skills training, legal and health care services, foreign credential assessment, navigate community services, housing, and school registration. The Multicultural Council of Windsor and Essex County is a leader in promoting diversity and the co‐existence of cultures. Our ​
Training and Consulting Program​
offers customized diversity & anti‐racism training in the community, to the not‐for profit, public, and private sector. Following an in‐depth needs assessment, each workshop is tailored to the individual needs of the client organization. For more information call (519) 255‐1127 x 203. 5 CONTACT INFORMATION, Downtown Location: Contact Name Language Position Phone Email Address Gurbouzov, Lana English, Russian (519) 255‐1127 x 135 [email protected] Frangione, Christine English Language Services Coordinator Nurse Practitioner (519) 255‐1127 x 159 [email protected] Alves, Camila English, Spanish, Portuguese English, Hindi, Punjabi, Urdu English, Spanish Aulakh, Timpy Diaz, Marcela Manager of Community (519) 255‐1127 x 203 Engagement and Training NSP Coordinator (519) 255‐1127 x 134 [email protected] Manager of Settlement and Integration ‐ Resettlement Assistance program and Client Support Services [email protected] (519) 255‐1127 x 118 [email protected] 6 Multicultural Council of Windsor and Essex East End Location 7651 Tecumseh Road East Windsor, ON, N8T 3H1 Tel : (519) 948‐3443 Fax : (519) 948‐3631 http://www.themcc.com PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation ✔ Language Training Needs Assessments & Skills & Referrals Development ✔ Youth Services ✔ ✔ Community Connections ✔ Employment Services Women Specific programming Additional programs not funded by IRCC: Program Nurse Practitioner Program United Way After School Program (ASP) Newcomer Settlement Program (NSP) W.I.S.E. Program for Seniors Description The ​
Nurse Practitioner program​
is available for any client of the Multicultural Council who does not have a family doctor. The Nurse Practitioner can diagnose and treat many common illnesses and provide a variety of health care services. The Nurse Practitioner will work with doctors and health care professionals to meet the health care needs of the client. Services are free and available to all ages and both gender. Clients do not require an Ontario health card to be seen. Appointments can be made by calling (519) 948‐3443 ext. 204. The ​
United Way After School Program​
is open to children and youth in our community, ages 7 to 12. It is delivered at our East End location Monday to Thursday from 3:00 pm to 5:00 pm and on Friday from 3:00 pm to 4:00 pm. The ASP includes a homework club with daily academic support, enrichment and recreation component with planned physical activities, and daily nutrition component. Lively conversations and friendly laughter accompany the youth as they diligently complete their assignments. After completion of homework, youth are involved in structured activities that include English literacy, Numeracy, Science, Arts and Crafts, and Computer literacy. The ​
Newcomer Settlement Program​
has flexible eligibility criteria and are open to Refugee Claimants, Convention Refugees, Permanent Residents, Canadian Citizens born outside Canada, Foreign Domestic Workers admitted under the Caregiver Program, and Minister’s Permit Holders who have intent to become Permanent Residents, of any age. The services provided are: filling out different forms and applications to access government programs and services, referring to language programs, employment services, skills training, legal and health care services, foreign credential assessment, navigate community services, housing, and school registration. The ​
W.I.S.E. (Windsor Initiative for Senior Engagement) Program​
is a weekly program for seniors (Canadian Citizens and Newcomers to Canada) to enjoy the company of other older adults and participate in interactive, creative and fun activities. The program runs at our East End location on Fridays from 1:00pm ‐ 3:00pm. 7 CONTACT INFORMATION (East End Location): Contact Name Language(s) Position Phone Email Address DeMaeyer, Jennifer English Orientation Specialist (519) 948‐3443 x 221 [email protected] Feghali, Raghida English, Arabic, French Orientation Specialist (519) 948‐3443 x 216 [email protected] Ramos, Luz Elena English, Spanish Orientation Specialist (519) 948‐3443 x 218 [email protected] Ghib, Maria English, Romanian (519) 948‐3443 x 201 [email protected] Lazevski, Sladjana (519) 948‐3443 x 219 [email protected] Beluli, Nick English, Serbian, Croatian, Macedonian English (519) 948‐3443 x 212 [email protected] Frangione, Christine English Language and Skills Intake Worker Youth Program Coordinator Program Coordinator ‐ Language, Orientation, Welcoming Communities Nurse Practitioner (519) 948‐3443 x 204 [email protected] Aulak, Timpy English, Hindi, Punjabi, NSP Coordinator Urdu (519) 255‐1127 x 134 [email protected] 8 New Canadians’ Centre of Excellence Inc. Windsor Locations 660 Ouellette Avenue Windsor, ON, N9A 1C1 Tel: (519)258‐4076 Fax: (519)258‐9953 http://ncce1.org New Canadians’ Centre of Excellence Inc. ‐ Windsor West Branch 3235 Sandwich Street Windsor, ON, N9C 1A9 Tel: (519)254‐2001 Fax: (519)254‐7882 New Canadians’ Centre of Excellence Inc. ‐ Newcomer Reception Centre 443C Ouellette Avenue Windsor, ON, N9A 6X5 Tel: (519)985‐6333 Fax: (519)985‐6393 PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Language Training Needs Assessments & Skills & Referrals Development Information & Orientation ✔ ✔ Youth Services ✔ Community Connections ✔ Employment Services ✔ ✔ Women Specific programming Additional programs not funded by IRCC Program Description Employment Portal for Windsor‐Essex Region (EMPOWER) Provides personalized advice and services to help participants assess their skills and experience, find work or start on the path to skills training. Program highlights include: job matching and placements, resume and cover letter preparation for employers, open interviews pre‐screening tools. CONTACT INFORMATION, Windsor Locations: Contact Name Language Position Phone Email Address Lindita Beshiri Syrian Refugee Point Person 519‐258‐4076 [email protected] Jessica Guyader DEPARTMENT: Arabic, Mandarin Youth Resource Centre (YRC) Co‐Ordinator 519‐258‐4076 [email protected] Lindita Beshiri DEPARTMENT: Polish, Albanian Language Skills Development (LSD) Manager 519‐258‐4076 [email protected] Melissa Ventura DEPARTMENT: Creole, Farsi, French, Gujarati, Hindi, Punjabi, Tagalog, Turkish Labour Market Access (LMA) Manager 519‐258‐4076 [email protected] Melissa Basarac DEPARTMENT: Arabic, French, Hindi, Hungarian, Mandarin, Punjabi, Urdu Employment Services Manager 519‐258‐4076 [email protected] 9 CONTACT INFORMATION, Windsor Locations (Cont’d): Contact Name Language Position Phone Email Address Marie Murebwayire DEPARTMENT: Arabic, Kinyarwanda, Kirundi, French, Mandarin, Amharic Orientation Manager 519‐254‐2001 [email protected] Layth Haddad Arabic Information & Orientation Specialist 519‐254‐2001 [email protected] Tianqi Chen Mandarin Information & Orientation Specialist 519‐254‐2001 [email protected] Kali Hiltwork Amharic Information & Orientation Specialist 519‐254‐2001 [email protected] Samar Al Hamami Arabic Information & Orientation Specialist 519‐258‐4076 [email protected] Iole Iadipaolo DEPARTMENT: French, Italian, Arabic, Amharic, Malagasy, Mandarin, Hindi, Punjabi, Urdu, Somali, Spanish, Nepali, Vietnamese, Japanese Settlement Workers in Schools (SWIS) and Library Settlement Partnerships (LSP) Manager 519‐258‐4076 [email protected] Elham Awad Arabic SWIS Worker 519‐258‐4076 [email protected] Daniel Biru Amharic, French, Malagasy SWIS Worker 519‐258‐4076 [email protected] Tina Chen Mandarin SWIS Worker 519‐258‐4076 [email protected] Mohamad El Masri Arabic SWIS Worker 519‐258‐4076 [email protected] Nadia Ghacham Arabic, French SWIS Worker 519‐258‐4076 [email protected] Amira Girgis Arabic SWIS Worker 519‐258‐4076 [email protected] Syeda Jafri Hindi, Punjabi, Urdu SWIS Worker 519‐258‐4076 [email protected] Heidi Liu Mandarin SWIS Worker 519‐258‐4076 [email protected] Sadia Mahamed Italian, Somali, Spanish SWIS Worker 519‐258‐4076 [email protected] Amal Massiss Arabic SWIS Worker 519‐258‐4076 [email protected] Heera Rai Hindi, Nepali SWIS Worker 519‐258‐4076 [email protected] Hoai Vu Vietnamese SWIS Worker 519‐258‐4076 [email protected] Widaa Waked Arabic, Spanish SWIS Worker 519‐258‐4076 [email protected] Yin Zhang Japanese, Mandarin LSP Worker 519‐258‐4076 [email protected] Dalya Eskandar Arabic LSP Worker 519‐258‐4076 [email protected] 10 New Canadians’ Centre of Excellence Inc. Leamington Branch 24 Oak Street East, Unit7, Leamington, ON, N8H 2C2, Tel: (519)326‐6224 Fax: (519)326‐9739 http://ncce1.org PROGRAMS DELIVERED BY SETTLEMENT AGENCY Information & Orientation Language Training & Skills Development Needs Assessments & Referrals Youth Services Community Connections Employment Services Women Specific Programming ✓ ✓ ✓ ✓ ✓ CONTACT INFORMATION, Leamington: Contact Name Lindita Beshiri Language Position Phone Email Address Syrian Refugee Point Person 519‐258‐4076 [email protected] Marie Murebwayire DEPARTMENT: Arabic, Kinyarwanda, Kirundi, French, Mandarin, Amharic Orientation Manager 519‐254‐2001 [email protected]
g Linda Tannous Low German Information & Orientation Specialist 519‐326‐6224 [email protected] Iole Iadipaolo DEPARTMENT: French, Italian, Arabic, Amharic, Malagasy, Mandarin, Hindi, Punjabi, Urdu, Somali, Spanish, Nepali, Vietnamese, Japanese Settlement Workers in Schools (SWIS) and Library Settlement Partnerships (LSP) Manager 519‐258‐4076 [email protected] Claudia Raymundo Spanish SWIS Worker 519‐326‐6224 [email protected] Sara Schmitt Low German SWIS Worker 519‐326‐6224 [email protected] Widaa Waked Arabic, Spanish SWIS Worker 519‐326‐6224 [email protected] Melissa Ventura DEPARTMENT: Creole, Farsi, French, Gujarati, Hindi, Punjabi, Tagalog, Turkish Labour Market Access (LMA) Manager 519‐258‐4076 [email protected] Melissa Basarac DEPARTMENT: Arabic, French, Hindi, Hungarian, Mandarin, Punjabi, Urdu Employment Services Manager 519‐258‐4076 [email protected] 11 South Essex Community Council 215 Talbot Street East, Leamington, ON, N8H 3X5 Tel: (519)326‐8629 Fax: (519)326‐1529 ​
www.secc.on.ca PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation Language Training Needs Assessments & Skills & Referrals Development ✔ ✔ ✔ Youth Services Community Connections ✔ ✔ Employment Services Women Specific programming ✔ Additional programs not funded by IRCC Program Newcomer Settlement Program Language Instruction for Newcomers Care for Newcomer Children Employment Connections Literacy and Basic Skills Employment Edge Description Provides Settlement assistance to individuals who are Refugee Claimants or Canadian Citizens however were born outside of Canada. Information and Referral services and assistance with settlement which may include assistance with filling out forms and applications to access government programs and services. Day and evening English language courses are offered in a classroom or one‐to‐one tutoring sessions. The learning experience is enriched with field trips to local sites and weekly conversation circles. Classes run from September to June and registration takes place throughout the year. All students are assessed to determine their language level and place them into the appropriate class. This program is provided by trained staff at no cost to eligible students. Learning is facilitated through a child‐centred approach that is geared to prepare children for Canadian School Systems. The program accepts children ages 19 months to 6 years of age. This program offers services to youth and unemployed adults seeking employment or re‐training. Staff will work together to help clients find employment Opportunities to meet employment goals. This program provides training in math, reading and basis work skills to help clients reach employment, education and independence goals. Staff will assess skills and education goals and develop an individual plan to help each client achieve them. Day and evening classes are available. This program provides services for persons with self‐identified disabilities seeking employment or re‐training. Staff will work together with clients to help then find employment opportunities based on their specific needs. Clients may qualify for retraining through Second Career Income Tax Clinic Volunteers offer free completion of Income Tax Returns for low income individuals Coats for Kids Provides coats, gloves and hats for people in need Keep the Heat Provides financial assistance to low‐income households who can not afford to pay their utility bills. School Supply Drive Offers free school supplies for families in need. After School Program (Spark) After school program for children from low income families ages 7‐12. Healthy snack, physical activity, crafts and homework assistance. 12 CONTACT INFORMATION: Contact Name Language Carolyn Wiens Goldie Penner Kerry Kraus Veronica Mayorga Position Phone Email Address Department Coordinator‐Language and 519‐326‐8629 Settlement Program Leader‐Settlement 519‐326‐8629 [email protected] 519‐326‐8629 [email protected] Spanish Employment Services Department Coordinator Settlement Worker 519‐326‐78629 [email protected] Tina Giesbrecht Low German Settlement Worker 519‐326‐8629 [email protected] Helen Hiebert Low German Settlement Worker 519‐326‐8629 [email protected] Sylvana Sleiman Arabic, French Settlement Worker 519‐326‐8629 [email protected] Karen Marchand Spanish Settlement Worker 519‐326‐8629 [email protected] Rachel Chausse Spanish Community Connections Worker 519‐326‐8629 [email protected] Sarah Lastro Youth Worker 519‐326‐8629 [email protected] [email protected] 13 Unemployed Help Centre of Windsor Inc. Windsor
Belle River 6955 Cantelon Drive
Windsor, ON, N8T 3J9
Tel: (519)944‐4900 Fax: (519)944‐9184
www.uhc.ca
612 Notre Dame Street Belle River ON N0R 1A0 Tel: (519) 944‐4900 Fax: (519) 728‐9055 www.uhc.ca PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation Language Training Needs Assessments & Skills & Referrals Development ✔ ✔ ✔ Youth Services Community Connections Employment Services Women Specific programming ✔ Additional programs not funded by IRCC Program Name Description (All Programs are FREE) Employment Services Provides one‐on‐one job search assistance to identify, explore, and educate individuals by creating a plan that will help them achieve their employment goals. Food Bank (People’s Choice Pantry) Provides 3 days of nutritional food to families and individuals in need. People get a choice of the foods they wish to receive by shopping with the point given based on family size. Energy Assistance (Keep the Heat) Provides financial assistance to low‐income households who can not afford to pay their utility bills. Coat for Kids Provides winter and spring coat to adult and children who are in need . Community Garden Provides individuals and families with a garden plot, tools, plants and seeds so they can grow their own produce and reap the benefits Income Tax Assistance Chartered Accountants offer free tax return preparation Voicemail Provides individuals with a free automated voicemail extension so people can leave messages and they can receive them anytime of the day or night Literacy and Basic Skills Provides instruction in written communication, Computers, Math, and Management Skills to improve employability and independence. Targeted Initiative for Older Workers Provides training to adults ages 55‐64 to enhance workplace skills to increase employability. GED Preparation Provides high school level instruction in Math, Social Studies and Science to prepare individuals for the Grade 12 equivalency exam. Youth Job Connection Provides pre‐employment training/on‐the‐job training to youth ages 15‐29 to assist in securing a job. Those eligible may experience barriers to employment such as recent immigrants, low income, or homelessness, limited work experience, and low levels of education or literacy. Aboriginal youth, and youth living with disabilities might also benefit from this intensive youth employment program. Walk‐in Resource and Information Centre Provides access to Internet accessible computers with printers, fax, phone, daily paper and other resources as well as a full‐time RI Coordinator to assist you with all your job search needs. Free workshops are also available to everyone including Resumes and Cover letter writing using MS Word, Job Search by Internet, Interview Techniques and more. 14 CONTACT INFORMATION: Contact Name Language Position Phone Email Address Pyne,Brandy French Site Manager/Supervisor 519‐944‐4900 x144 [email protected] Johns,Michelle Spanish LINC Instructor 519‐944‐4900 x137 [email protected] Christie,Dean Patois Director of Finance 519‐944‐4900 x107 [email protected] George,Marina Italian NEEAP Instructor 519‐944‐4900 x146 [email protected] Colicchia,Rob Italian LBS Instructor 519‐944‐4900 x141 [email protected] Bains,Lakhdeep Hindi, Punjabi, Urdu LINC/NEEAP Assessor 519‐944‐4900 x127 [email protected] Radovan,Ella French, Romanian RTW Instructor 519‐944‐4900 x113 [email protected] Carpino,Daniel French, Italian LINC Instructor 519‐944‐4900 x109 [email protected] Tomic,Neda Employment Counsellor 519‐944‐4900 x131 [email protected] Bazzi,Ali Croatian, French, Serbian, Spanish Arabic Food Bank Co‐ordinator 519‐944‐4900 x118 [email protected] Barouq,Deram Arabic Finance 519‐944‐4900 x129 [email protected] Rodana Abi‐Abdallah Arabic Orientation Worker 519‐944‐4900 x152 rabi‐[email protected] 15 ​
Windsor Women Working with Immigrant Women 1368 Ouellette Avenue Windsor, ON, N8X 1J9 Tel: (519)973‐5588 Fax: (519)973‐1534 ​
http://wwwwiw.org
Windsor Women Working with Immigrant Women / East Location 4557 Tecumseh Road East, Windsor, ON, N8R 1A1 Tel: (519) 915‐5588 Fax: (519) 973‐1534 PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation Language Training Needs Assessments & Skills & Referrals Development ✔ ✔ ✔ Youth Services ✔ Community Connections ✔ Employment Services Women Specific programming ✔ Additional programs not funded by IRCC Program Employment Services Women Investing in Women’s Futures Income Tax Clinic Seniors Games On Description Our Employment Service program offers extensive employment and career development related services to unemployed and underemployed individuals in our community. We assist job seekers with career counselling, employment related training and provide financial support to people from low‐income families. This program is available to all immigrant women in the Windsor Essex County. The goal of this program is to develop women’s economic independence through education and support. Through this program, the Centre delivers programs and activities to support women in developing resources and skills to reduce their vulnerability to poverty and abuse. The Windsor Women Working With Immigrant Women (W5) collaborates with Canada Revenue Agency (CRA) in delivering Community Volunteer Income Tax Program (CVITP). This program provides free income tax preparation services to local community's low‐income families. All of income tax volunteers are pre‐screened and authorized by CRA, and are trained and supervised by our Income Tax Clinic. The “GAMES ON” project provides seniors (age 55 plus) recreational opportunities to socialize and learn through gaming, guest speakers, and other activities. The project is a user driven program where input from seniors is considered in the decisions of weekly activities. Guest speakers are brought in to discuss everything from finances, recreation, health and other topics that effect seniors. Seniors Let’s Go Seniors A recreational program for seniors. 16 CONTACT INFORMATION: Contact Name Language Position Phone Ishak, Philippine French Director of Programs Levitz, Naomi French Mental Health Crisis Counsellor (519) 973‐5588 x302 Xie,Annie Cantonese, Mandarin Settlement Worker (519) 973‐5588 x303 [email protected] Masiya,Anto French, Swahili Settlement Worker (519) 973‐5588 x304 [email protected] Maha Al‐Rayes IO Facilitator (519) 973‐5588 x305 [email protected] Settlement Support (519) 973‐5588 x301 [email protected] Elnour, Gisma Arabic, Chaldean, Arahmaic Arabic, Spanish, Dinka, Nuer Arabic Program Assistant (519) 973‐5588 x199 [email protected] Crosby, Joselynn French Intake Officer (519) 973‐5588 x106 [email protected] Sayah, Mary Arabic Seniors Program Coordinator (519) 973‐5588 x301 [email protected] Mabior, Gak (519) 973‐5588 x102 Email Address [email protected] [email protected] 17 Women’s Enterprise Skills Training of Windsor Inc. 647 Ouellette Avenue, Suite 201 Windsor, ON, N9A 4J4 Tel: (519)256‐6621 Fax: (519)256‐3963 www.westofwindsor.com PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Information & Orientation Language Training Needs Assessments & Skills & Referrals Development ✔ ✔ ✔ Youth Services ✔ Community Connections ✔ Employment Services ✔ Women Specific programming ✔ Additional programs not funded by IRCC Program Employment Services Newcomer Settlement Program Computer Training Computer Girls Description Employment Service Program: ​
This program provides assistance to individuals who are looking for work, and need help in career goal setting. Eligibility for this program: be out of work or out of school. Job preparedness sessions are available for participants to get ready for work. Placement opportunities with or without incentives are also provided to job matching assistance. Employment supports are also available for eligible participants. Second Career: ​
This​
​
program is for individuals who are laid off, and looking to go back to school for a program more in demand in the labor market. Participants can be eligible for up to $28,000 for cost of tuition, books, and basic living allowance. Employer Services:​
many incentives are available for employers as well: pre‐screening of candidates, wage/training incentives to offset the cost of training for new hires, apprenticeship bonuses, Canada Ontario Job Grant for up to $10,000 per trainee The Ontario Ministry of Citizenship and Immigration (MCI) funds the NSP programs to support the early and effective settlement of newcomers to Ontario. It is open to Refugee Claimants, Convention Refugees, Permanent Residents, Canadian Citizens bore outside Canada, Provincial Nominees, Live‐in Caregivers, etc. The services provided are: providing information & referrals regarding housing, language programs, employment services, skills training, education, legal and health care services. Computer Training Program:​
various levels of computer trainings are provided under this program. Clients get training ranging from basic computer, Microsoft Word and Excel. WEST certificates are provided to clients upon completion of the training. Clients can also utilize the option of writing Microsoft exam to get MS certification. The program offers computer training to women and young women in Windsor & Essex County area. Participants will gain practical computer knowledge in Microsoft Office, the Internet, computer security, etc. Ready‐for‐work program Read for Work program provides gently used professional attire to assist women in preparation for moving into the workforce. Women’s Dollars Make Sense A joint initiative between local finance institutions and Women’s Enterprise Skills Training of Windsor Inc. to improve the level of financial preparedness among the women of Windsor‐Essex. 18 CONTACT INFORMATION: Contact Name Wang,Juan Language Position Phone Email Address Orientation Coordinator 519‐256‐6621 x 307 [email protected] Hatami, Anabella Mandarin, Cantonese Chaldean Community Counsellor 519‐256‐6621 x 304 [email protected] Zhang,SuFang Mandarin Community Counsellor 519‐256‐6621 x 229 [email protected] Gallant,Lillian English Community Counsellor 519‐256‐6621 x297 [email protected] Westfall,Kathy English Community Counsellor 519‐256‐6621 x231 [email protected] Pinell,Britney English Community Counsellor 519‐256‐6621 x 243 [email protected] Najafi,Mahdieh 519‐256‐6621 x 292 [email protected] 519‐256‐6621 x 306 [email protected] Lodik, Lillian Persian, Farsi, some Participant Services Specialist Arabic Tamil, Telugu Resource and Information Specialist Kiswahili LINC Coordinator 519‐256‐6621 x 303 [email protected] Singh,Kamalinder Hindi, Punjabi LINC Instructor 519‐256‐6621 [email protected] Seddik,Olfa Arabic, French LINC Instructor 519‐256‐6621 [email protected] Campigotto, Christine English LINC Instructor 519‐256‐6621 [email protected] Hanna,Bushra Arabic, Chaldean LINC Instructor 519‐256‐6621 x234 [email protected] Ahmed‐Salman, Naheed Urdu, Punjabi CNC Supervisor 519‐256‐6621 x286 [email protected] Chana, Gurpreet [email protected] 519‐256‐6621 x301 [email protected] Jancev, Corina Romanian 516‐256‐6621 x298 [email protected] Sithole, Lindiwe Shona, Ndebele, Zulu English Employment Service Program Coordinator Employment Counsellor/Job Developer Employment Counsellor/Job Developer Job Developer/Employment Counsellor Job Developer/Employment Counsellor 519‐256‐6621 x233 Allen, Stephanie Punjabi, Hindi, Urdu English 519‐256‐6621x244 [email protected] 519‐256‐6621 x259 [email protected] Selvaraj,Vidhya Girard, Tracey 19 ​
YMCA of Western Ontario, Windsor & Essex County Branch 500 Victoria Avenue Windsor, ON, N9A 4M8 Tel: (519)256‐7330 Fax: (519)258‐9629 ​
www.ymcawo.ca PROGRAMS, SERVICES & SUPPORTS: Funded by the Department of Immigration, Refugees and Citizenship Canada (IRCC) Language Training Needs Assessments & Skills & Referrals Development Information & Orientation ✔ ✔ ✔ Youth Services ✔ Community Connections ✔ Employment Services Women Specific programming ✔ Additional programs not funded by IRCC Program Description Newcomer Settlement Program Y Opportunities CELPIP ‐ Canadian English Language Proficiency Index Program Health & Fitness The Newcomer Settlement Program provides Refugee Claimants, Canadians not born in Canada and newcomers with temporary status with information, referral, and advice on various settlement and integration issues including immigration, government forms and services, community and social services, education, housing, employment and getting connected to the community. Y Opportunities is an employment program that assists individuals with self‐identified disabilities who face barriers to employment. Our program is designed to help participants discover new skills and refine existing ones towards labour market integration. Over an 8 week period we provide supports that include needs assessments, counselling, case management and employability and skills building workshops. Upon completion, we match participants with a paid job opportunity and provide additional supports to encourage long‐term job retention. The Canadian English Language Proficiency Index Program (CELPIP) is a recognized computer‐delivered English language assessment tool. CELPIP is ideal for providing proof of English language proficiency for immigration to Canada, Canadian citizenship, employment, admission to various post‐secondary programs, or for membership to various professional associations. The Windsor & Essex County Branch offers membership for people of all backgrounds, beliefs and abilities from 3 months of age and up. Flexible payment options, family discounts and our assisted membership program make belonging to the Y open to everyone. 20 CONTACT INFORMATION: Contact Name Language Position Phone Email Address Vega, Hugo Spanish General Manager of Settlement, Integration & Community Services 519‐256‐7330 x 252 [email protected] El Khaj, Kamal Arabic, Russian [email protected] Osman, Sadia Somali Coordinator of Settlement 519‐256‐7330 x 233 & Integration / Newcomer 519‐ 258‐ 5857 Services Settlement Advisor 519‐256‐7330 x 275 Stamate, Cristina Romanian Settlement Advisor 519‐256‐7330 x 264 [email protected] Zarabi, Zakieh Pashtu, Persian (Farsi, Dari) Settlement Advisor 519‐256‐7330 x 232 [email protected] Elgharably, Hanan French, Arabic Settlement Advisor 519‐256‐7330 x 261 [email protected] Li, Qi Cantonese, Mandarin Settlement Advisor [email protected] Popo, Round Burmese, Karen, Thai Settlement Advisor Amireskandari, Alex Biel, Ruot Azeri, Persian (Farsi, Dari), Settlement Advisor Turkish Arabic, Sudanese Settlement Advisor 519‐256‐7330 x 237 519‐258‐9624 519‐256‐7330 x 240 519‐258‐9628 519‐256‐7330 x 260 519‐256‐7330 x 263 [email protected] Khalil, Laure Arabic, French Settlement Advisor 519‐256‐7330 x 261 [email protected] Haile, Beyene Amharic, Tigrinya Settlement Advisor 519‐256‐7330 x 235 [email protected] Tharuvai, Roopa Tamil, Hindi, Gujarati Settlement Advisor 519‐256‐7330 x 258 [email protected] [email protected] [email protected] [email protected] 21 Matthew House Windsor 1822 Drouillard Road Windsor ON N8W 3X5 Tel: (519) 945‐7627 Fax: (519) 945‐5492 http://matthewhousewindsor.org Programs not funded by IRCC Program Description Transitional Housing and Supports for Refugee Claimants Matthew House seeks to provide comfort and security for newly arrived refugee claimants in Windsor by providing transitional housing and settlement assistance. Matthew House Contact info: Mantle, Heather Ministry Director Tel: 519‐945‐7627 Fax: 519‐945‐5492 [email protected] 22 Diocese of London Refugee Ministries 25 Hanna St SE Windsor, ON N8X 1C7 Tel: (519) 256‐0506 Fax: (519) 252‐2416 http://wp.dol.ca/webportal/diocese/home/1 Programs (not funded by IRCC) Program Description Overseas Protection of Refugees (Refugee Sponsorship) Provide guidance to Faith Communities as to how offering resettlement to Canada as a durable of last resort to refugees stranded in endangered places. Duties include but are not limited to assessing sponsorship requests, assisting with the application process for permanent residence in Canada, aiding with sponsored refugees’ settlement and integration in the community, advocating for refugees’ protection and assistance at local, regional, national and international levels through educational presentations and participation to fora. http://wp.dol.ca/webportal/diocese/content/1/7/Refugee%20Sponsorship/95 Overseas Protection of Refugees​
​
Contact info: Gilbert Iyamurermye Ministry Specialist for Overseas Protection of Refugees (519) 256‐0506 ext 1 [email protected] Program Description Inland Protection of Refugees (Refugee Claimant) Our ministry provides assistance to refugee claimants to prepare, apply and present their refugee claim. We also help refugee claimants in accessing legal assistance. This can include filing and preparing appeals following negative decisions, as well as initiating Humanitarian and Compassion applications for failed refugee claimants. We offer guidance to successful refugee claimants throughout their journey, as they become Convention Refugees, then Permanent Residents and finally Canadian citizens. In addition, we offer support to refugees as they go through the rigid process of family reunification. wp.dol.ca/webportal/diocese/content/1/7/Refugee Claimants/96 Inland Protection of Refugees Contact info: Claire Roque Ministry Specialist for Inland Protection of Refugees (519) 256‐0506 ext 2 [email protected] 23 IMPORTANT DEFINITIONS Permanent resident A permanent resident is someone who has been given permanent resident status by​
immigrating to Canada​
, but is not a​
Canadian citizen​
. Permanent residents are citizens of other countries. Government Sponsored Refugees (GAR) Under the Government­Assisted Refugees (GAR) Program, refugees are referred to Canada for resettlement by the United Nations Refugee Agency (UNHCR) or another referral organization. Individuals cannot apply directly. You must register for refugee status with the UNHCR or state authorities to be considered by a referral organization. A GAR’s initial resettlement in Canada is entirely supported by the Government of Canada or the province of Quebec. This support is delivered by non­governmental agencies called service provider organizations funded by IRCC. GARs​
receive support​
for up to one year from the date they arrive in Canada, or until they are able to support themselves, whichever happens first. Privately Sponsored Refugees (PSR’s) The Private Sponsorship of Refugees Program helps thousands of refugees every year. An individual or a group can sponsor refugees from abroad who qualify to come to Canada. Sponsors provide financial and emotional support for the refugees for the duration of the sponsorship. This includes help for housing, clothing and food. Most sponsorships last for one year, but some refugees may be eligible for assistance from their sponsors for up to three years. Refugees must qualify for entry under Canada’s laws and must pass medical and security checks before they can come to Canada. *Refugees who are​
resettled from overseas​
become permanent residents through the​
Government­Assisted Refugee Program​
or the​
Private Sponsorship of Refugees Program​
. *A person in Canada temporarily, like a student or foreign worker, is not a permanent resident. Refugee claimant or Asylum Seeker / “Claimant” A person who has fled their country and is asking for protection in another country. We don’t know whether a claimant is a refugee or not until their case has been decided. 24 IRCC ­ funded programs Information & Orientation Services that help newcomers settle in their community and integrate into Canadian society: • Delivery of standardized orientation sessions, including on financial literacy, based on national curriculum guidelines with an emphasis on online delivery; • National standardized orientation sessions complemented by relevant provincial/territorial/ local orientation across regionally coordinated delivery networks; • National and/or regional level settlement information, which includes financial literacy, disseminated through different approaches including online, print, in person (e.g., port of entry services, counselling/consultation), orientation sessions (for individuals, families or groups), as well as through information referrals; • Local settlement information in areas/communities with a significant newcomer population; • Promotion and outreach to increase accessibility, knowledge and uptake of settlement services especially those that are cost effective, complementary and coordinated at the community level or issue­based. Language training and skills development Services (whether in person, online or a blend of both) that help newcomers attain the English or French proficiency they need to function and participate in all aspects of Canadian society and the economy. • Language training targeted at supporting newcomer engagement in basic social interactions and acquisition of Canadian citizenship (from literacy to Canadian Language Benchmark [CLB] 4 / Niveau de compétence linguistique Canada [NCLC] 4); • Language training and skills resources that support labour market entry, including occupation or job specific language training, in or for the workplace, and enhanced language training where need warrants at basic, intermediate and advanced CLB/NCLC levels. Needs assessment and Referral Services that provide formal identification of clients’ needs and connect them and their family to available supports. Favourable consideration will be given to such services delivered in conjunction with other program components: • Formal assessment of needs across a broad spectrum of settlement, integration, language and foreign credential recognition areas, and referrals to available CIC­funded services, community services and specialized organizations. • When multiple and intersecting needs are identified, the needs assessment process should result in the development of personalized settlement plans to refer and guide newcomers along their settlement pathway Community connections (including Youth Services) vices that increase engagement of newcomers in their local communities and build connections with community members, public institutions, employers and community organizations: • Interventions designed to connect the Canadian entrepreneurial and investor communities with immigrants interested in establishing new businesses in Canada or transferring existing companies to Canada; • Settlement supports in schools, libraries and other community locations that facilitate bridging to and from other services in the community; • One­on­one and group mentoring with established immigrants and/or long­time Canadians, including workshops and discussion forums, networking, homework clubs and after school programs, youth leadership and peer support projects; • Informal approaches to language learning, including conversation circles; • Community activities that encourage connections with the community and other newcomers, including connections to public institutions, historical/cultural sites and cross­cultural recreational activities. Employment­related Services that equip clients with employment­related skills and supports to access the Canadian labour market: • Interventions targeted at entering and retaining employment, including job­seeking skills (e.g., résumé building, interview skills, networking skills) and soft employment skills (e.g., Canadian workplace culture, interpersonal skills); • Non­technical/non­academic skills enhancement and adaptation to increase employability in the intended area of employment, including essential skills training and preparation for credential recognition and/or licensure; • Opportunities to acquire Canadian work experience in regulated or unregulated occupations (e.g., work placements, paid or unpaid internships, volunteering, mentoring); • Opportunities for newcomers to connect and network with professionals and employers in their field (e.g., job fairs, occupation­specific mentoring, coaching, job banks, job matching); • Interventions designed to address the specific employment­related needs of low­skilled newcomers, including refugees, to support labour market attachment and job retention; • Interventions to support exploration of career pathways, including alternative careers to regulated professions. Child minding Offered in tandem with one or more core program components. • Care for Newcomer Children (CNC) or licensed child care options, including long­term child care (supporting ongoing programming such as language training) and short­term child care (supporting occasional activities such as group orientations and individual appointments) 25